American Transmission Exchange

Complaint: [redacted] I am rejecting this response because:i have never let my electric bill go this far without being paidBut I sent it out late and it didn’t get there in timeI’m very responsible, this one time I wasn’tweeks ago I found out that my mom has [redacted] and it’s devastated me, my sisters and brother, my whole familyI don’t deserve this security deposit plus $same day reconnection fee, on top of $to stop payment on the check mailed out March 1stI just wish there would be a little compassion in my caseAny chance I can get my $security deposit back without waiting a year? Sincerely, [redacted]

The move out order was entered by the customer on Eversource web site on 5/8/to final the service on 5/29/The bill was sent to the email provided per our instructionsThe customer did not enter a forwarding address when entering the web move out order The customer contacted Eversource on 12/21/and provided a forwarding address and a billing and payment summary was mailed to the customer Another billing summary was also mailed on 2/22/ Eversource sends a final unpaid bill to early placement with Agency on day This does not affect the customer’s credit history but Agency attempts to collect the balance Agency reported that a letter was sent on 7/9/ On 7/15/and 7/16/15, attempts were made to reach the customer by phone 8/19/the customer called the agency stating they were disputing and wanted proof of debt 8/20/an itemized bill was sent to the customer Agency closed with the account on 10/2/ The account was moved to Agency a letter was mailed to the customer on 10/8/Around days after it is reported to collection agency The collection agency reports to the credit bureau Another letter was mailed on 1/15/ A final demand letter was mailed on 3/4/ There were phone attempts made to the customer by Agency No contact was made with the customer On 1/22/the agency received a dispute from the customer for debt validation An itemized bill was mailed to the customer on 1/25/ The account was closed with the agency on 4/5/ The account was moved to Agency A letter was mailed to the customer on 4/6/ The agency attempted phone contact on 4/7/but did not make contact 4/13/Agency received an email from the customer disputing the account and claimed she had requested verification of debt Agency mailed a billing summary on 4/22/ Eversource has made sufficient notification to the customer and the debt remains unpaid The collection agency reporting is accurate and will not be removed

Complaint: [redacted] I am rejecting this response because:From: [redacted] [ [redacted] ] Sent: Thursday, July 16, 12:PM To: [redacted] Subject: RE: You have a New Message from Revdex.com Serving [redacted] Regarding Complaint # [redacted] Exactly there running me around.same people did it with cable they took care of it.the officer I filed report with spoke with her also.melinda or [redacted] .told me it wouldnt go on credit while it was investigated.I did n sent everything they asked.please help Sincerely, [redacted] ***

[redacted] I am rejecting this response because: I have done so already and have not had any response that justifies what has been done I have tenants with out hot water because of the delay in response Sincerely, [redacted]

[redacted] Hopefully, Eversource's correction of the start date my meter going back into my name indicates that Eversource reviewed my account, which is what I asked for; now that Eversource has corrected by billing, I need to a bill with my current balance sent to my address so I may know what I currently owe, as Eversource sent me a bill for an additional $26+, right after I paid the $94+ bill on July 3rd I always pay my bills in full and with a credit rating of 799, I cannot take a chance Eversource will negatively effect my hard work and commitment, especially now as I am seeking to move, so I need a physical bill - sent to my mailing address - showing the current balance of my account

Complaint: [redacted] I am rejecting this response because:This is not based on my household's usage! This is based on a very old account Eversource added back to my account from many years ago! I was told this was illegal from other professionals but someone continued to place this very old account back when they were [redacted] ***Initially had my prior usage down to a low balance and as soon as I did Eversource contacted me via letter about this old bill and now currently this situation Eversource is ran by some straight out [redacted] This is not my usage most recently, this is an addedum from many years ago Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: This is not my fault This should/must be rectified by the gas company as fast as they came out to turn on the gas This is very poor service and is unacceptable I am not going to fund a repair that should be 100% paid for by the gas company At this point I am now going to reach out to the attorney general Sincerely, [redacted]

Dear Revdex.com:Eversource has contacted [redacted] and resolved the issue.Thank you for allowing the opportunity to provide a response.Sincerely,Mary Ellen M***Regulatory Relations Specialist

Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted] The only deposit disconnect notice I have received was on August 29, Upon receiving it we made our bill current, and I then contacted them to figure out why this was happening With no prior knowledge of said disconnect, I was pretty aggravated There should be some paperwork citing rules and terms that the company uses sent out to it's customers I have been a customer with them for over seven years and this is the first I have heard of any of this

A supervisor has left a message for the customer to discuss her concerns Please call ###-###-####

The customer's account has been forwarded to our credit and collection department for further reviewA credit supervisor has made two attempts to reach the customer by phone to discuss the customer's concerns however both attempts have been unsuccessfulThe credit supervisor will make an additional attempt to reach the customer today

The customer has two email confirmations that state "you will receive a second email when the processing is complete" The customer was sent one email to confirm that one payment was processedThe customer was sent an ebill payment reminder two days later

A review of the account, shows that the customer called to make a payment and her account was protected from the shut off The agent informed the customer that she needed to make the paymentServices can be restored once a payment of $has been made

The customer was called to be notified that the account would not be protected The account was already disconnected at this time The customer received assistance and has set up an arrangement There is a reconnect in the system for today

AFTER REVIEW OF THE ACCOUNT, WHEN A CUSTOMER MOVES, IT IS REQUIRED THAT PAYMENT OF THE MISSING BUDGETS FROM THE PREVIOUS ADDRESS AND THE ANY NEW BILLS FROM THE NEW ADDRESS IS PAID BEFORE NEWSTART WILL BE REINSTATED THE NEWSTART PROGRAM TAKES PAYMENTS TO COMPLETE AND WHEN THERE IS STILL A BALANCE OF AFTER COMPLETION THE ACCOUNT IS ROLLED OVER TO A REGULAR BUDGETTHIS ACCOUNT HAS PAYMENTS THE PROGRAM WAS NOT COMPLETEDWE WILL BE GRANTING THE CUSTOMER A PAYMENT ARRANGEMENT

Also this was discovered at 10:at night and there is no opportunity to leave to go anywhere to get warm it's now In the forties in my apartmentI tried to call eversource and there is no one to answerI can calling corporate tomorrow and I will be suing Begin forwarded message: [redacted] Subject: Eversource shut my heat off on a storm day in retaliation Revdex.com complaint acct Eversource shut my gas off today 1/23/I reported their poor business practice last month when they billed me dollars in extra feesThrough all of this, I waited for this months bill to see the creditIt said the bill was due 1/31/The only thing I received in the mail was a generic notice indicating as of feb eversource will report delinquent bills to credit bureausToday my landlord has to come to fix the valve in the bathroomHe ended up putting a sizeable hole in the wall due to the water damage and it led to an uninsulated crawl spaceMy furnace has continued to run through all of thisIt got increasingly colder and I though he left the door Downstairs openI went to outdoors and the door was shutI went into the basement and the furnace was running and running It ran for several hours and then I couldn't hear the base boardsI thought my landlord had accidentally shut off the furnaceIt continued to runI felt cold and noticed the heat was in low 50'she had not touched it I tried to see if there was a number for eversource because I thought maybe it was weather related or a breakI logged into my account and it said shut off for serviceI went to front of house and there is a lockThere is a half inch of snow and sleet and I have zero heat and received no noticeThey retaliated against me for making a formal complaint to Revdex.comHow can they shut me off before 1) bill with regards to the adjustment 2) shut me off with no notice 3) shut me off during the middle of winter 4) shut me off during a storm day This is against the law to retaliatePlease give me information to an attorney I am suing

Complaint: [redacted] I am rejecting this response because the account needs to be credited Your website would not let me make a payment so I was forced to call and make a payment over the phoneThank you for everything else but in order to finalize and settle everything please credit my account $ Sincerely, [redacted] ***

A review of the account shows that we have received the letter from the plumber 04/04/ The service is going into the tenant's name for the first floor For the second floor the customer would need to fill out a vacant dwelling form

Eversource has made several attempts to discuss the customers concerns but has not received a call back from the customerPlease call 800- [redacted] to speak with a supervisor

The adjustment to bill the customer for the correct location is accurate and was done 12/8/ The customer should not have been charged late fee's for January and February and they have been reversed The customer called and made a payment arrangement in March for the balance and made the first payment for the arrangement The account has been noted with approval of a new arrangement and the pay date requested by the customer The customer will need to call credit at ###-###-#### to take ownership of the arrangement