American Transmission Exchange

Complaint: [redacted] I am rejecting this response because:Eversource Revdex.com Complaint: [redacted] I am rejecting this response because: The company has jacked up my rate by close to 50% based on a disputed past due amount of only $The New Start program is designed for people facing financial hardship and all they have done is reduced my rate from $to $a monthThis cannot be remotely considered a suitable reduction based on my history of $105/months payments for the past few yearsI cannot afford $145, yet if I don't pay I get cut off which is straightforward blackmail Any dispute has to be resolved and the fact that the company refused to address the matter I should not be penalized and face a 50% increaseThey are just manipulating numbers and excuses to justify their outrageous rate hike and should be stopped, fined and penalizedThey increased their rates, approved by the State, so it appears that my use has increased based on the new cost for service and supplyThis is a bogus smoke and mirrors trickWho else gets the right to force an increase of 50% per year? I wish I could get such a raise, when the LEI is only 4%Something must be done to rein in Eversource from continuing these outrageous rate increases Sincerely, [redacted] Sincerely, [redacted]

A review of the account shows that a disconnection notice was mailed to the customer on 06/05/indicating without a payment or a payment arrangement services were subject to disconnection after 06/19/The account currently reflects a balance of $which is correct The customer processed a web payment of $on 06/26/at 12:pmThe payment, although a confirmation number was given [redacted] ) was not processed instantly therefore was showing as “pending”Our website only allows one payment per day therefore when the second web payment of $was processed at 1:PM it cancelled the payment of $When the customer processed the second payment they should have received a message (shown at the top of the page) indicating the following: “A payment of $is scheduled for 06/26/The payment can be revised or deleted No additional payment can be scheduled until this payment is processed” The customer was sent an email confirmation at 3:PM confirming the processing of the payment for $ In regards to the customer’s payment of $for the security deposit, our credit card system only allows payments up to $Therefore, the payment of $had to be processed in two transactions of which there is a fee of $for every transaction processedThe $includes the total processing fees of $The customer will be receiving a receipt for the deposit in the mail and the deposit will be returned with months of good payment history

Eversource is not responsible for internal wiring issues and will not investigate internal issues A Customer Service Representative offered to walk her through a breaker test but the customer declined The meter number can be provided and is also on the customers bill each month If the customer feels the meter is faulty they can contact Customer Service to pay for a meter test

A review of the account shows the termination notice was sent to the customer on April 8, We have no record of any return mail from the postal service and no record of a payment agreement established on the customer’s account prior to the termination date of 04/27/ In the event a customer's service is turned off for non-payment and they do not have verification of hardship, we require the customer to pay a security deposit and the delinquent balance to have their service restored The amount of the security deposit is calculated based on the two highest consecutive bills from the past yearThe average from those two months is then recalculated for a day periodThe deposit is held until the customer establishes consecutive months of good payment history (no late payments) Accrued interest is automatically applied to the customer’s standard billing account annually in January @ 1.5% interest As of today, 05/02/2016, the total balance is $6,In order for the electricity to be reconnected we would need the past due amount of $6,plus a security deposit of $390.00, totaling $6,Once payment is made, a reconnection will be issued for the next business day of which a reconnection charge will also be assessed and applied to the account

Complaint: [redacted] I am rejecting this response because:The fact that you have no record of me ending the service at [redacted] shows the businesses inability to keep accurate recordsI contacted them and provided a forwarding addressI have also received forwarded mail from multiple sendors, but nothing from EversourceStill to date, I have not been notified of any outstanding bills from Eversource, the only reason I'm even aware of this situation is because of a credit reporting company that I utilizeIt is unethical to send my account to collections without ever notifying meHow could you expect me to be aware of the issue without any form of notification on your part? As soon as Eversource sends me a bill, I will be happy to pay it if it is owedBut with me being provided notification of an owed balance, I once again ask for this balance to be removed from collections and the derogatory remark be removed from my credit report Sincerely, [redacted] ***

Dear Revdex.com: The information on our system shows that on 12/29/at 6:PM, [redacted] signed up for electronic billing There was no communication from him that he requested service to end in his nameThe Terms and Conditions that Eversource operates under require the customer of record to contact the company to end service Since no communication was received, the customer will be held responsible for the billThank you for the opportunity to provide an explanationVery truly yours, Mary Ellen M [redacted] Regulatory Relations Specialist

Complaint: [redacted] I am rejecting this response because:I want to reject the answer from EversourceDue to their negligence of mailing my bill to a insufficient address my account went to collections and ruined my credit score I have spoken with the credit collection agency supervisor Since then they have informed me with Eversource's permission they can completely remove the judgement off my credit reportThe account was paid in fullI was unaware of this bill because I moved and they failed to forward my bill to the billing addressI'm trying to finance a home and due to me pulling my credit I was made aware of thisThe judgement has dropped my score ptsI would like this resolved pleaseA manager was suppose to call me back within hrs and haven't calledI'm unsatisfied with a letter due to the fact of their negligenceThank you, Sincerely, [redacted]

A review of the account shows that we granted the customer service on 06/22/The account was not set up on ebill until 10/23/which means the bills were being mailed to the mailing addressOur records do not indicate that we received any of the bills back to the companyA shut off notice was mailed on October 2, with shut off date of October 16, With no payment arrangement or payments made to the account, service was disconnected on October 19, at 1:37pm All customers are required to pay a security deposit to get service reconnected and the same day reconnect is an option There will be no adjustments or credits to the account

Dear Revdex.com: Thank you for allowing the opportunity to respond to [redacted] ’s inquiry regarding her January 16, gas bill Eversource has based the January bill upon an actual meter reading The customer can be assured that the bill is accurate because it was based upon consumption registered by the meter The consumption of the gas bill is based upon the customer’s usage The weather has been extremely cold and outside temperatures will result in heating systems working harder and using more fuel sources to maintain inside temperatures A review of the customer’s gas account shows that all of her bills have been based upon all meter actual readings If I can be of additional assistance, please contact me at ###-###-#### Very truly yours, Mary Ellen M [redacted] Regulatory Relations Specialist

The total charges include both supplier and delivery chargesThe customer is billed based on the amount of kilowatt hours (kWh) used within the billing period A review of the account shows the most recent billing statement dated 02/22/was for $of which was based on an actual meter readingThese charges include electricity supply services of $and delivery charges of $Supply Services (generation charges) are the charges associated with the amount of electricity the customer usesThe customer has chosen a third party supplier, [redacted] Energy LLC therefore the rate is the flat rate of $multiplied by the amount of kWhThe delivery charges include the price for the delivery of electricity from the generating station (supplier) through the distribution system (substations, transmission lines, distribution lines) to the customerThese charges are also multiplied by the amount of kWh the customer uses within the billing periodThe most recent billing statement (dated 02/22/17) was for the billing period of 01/24/to 02/22/The customer used kWh compared to the prior billing statement dated 01/24/of kWh therefore the customer’s bill has gone down from their highest peak of the kWhA review of the usage history for the referenced address shows usage typically increases in the month of November through April as a result of an increase in electric heat The customer may find a description of the individual line item charges below found under the delivery services charges detail on the bill Transmission Charge: The charge for delivery of electricity over the high-voltage power lines from the generation company to Eversource Distribution Customer Service Charge: The basic cost of providing service, such as metering, meter reading and billing Distribution Charge per kWh: Eversource charges for delivery of electricity over poles and wires to homes and businesses Revenue Adjustment Mechanism: This adjustment balances the difference between the amount Eversource is allowed to collect for energy delivery during a specific period for its operating costs, and how much it actually collected at the end of that period Note: This adjustment can appear as a credit if the company collected more, or as a charge if Eversource collected less than the amount set by regulators Competitive Transition Assessment (CTA): The part of a consumer's electric bill that lets the electric distribution company recover stranded costs This was established in the statutes of CT deregulation Combined Public Benefits: Represents a combination of the Conservation and Load Management charge, Renewable Energy Investment Charge and Systems Benefits Charge 1.Conservation & Load Management Charge – funds cost-effective energy conservation programs 2.Renewable Energy Investment Charge – funds activities that promote the growth, development and sale of renewable energy resources; and renewable energy investment activities 3.Systems Benefit Charge - recovers costs associated with public education, low-income protection, and special needs customers; NUStart forgiveness recovery Federally Mandated Congestion Charge (FMCC): A federally mandated charge related to the reliability of supply delivered by the electric systemEversource collects the charges imposed by ISO New England (ISO) to maintain a stable electric distribution system in New England State and federal laws require electric customers to pay for FMCC Distribution Adjustment: Will be collected over months beginning December 1, 2015, as a result of an accumulated deferred income tax adjustment Eversource is mandated by state regulators therefore both supplier and delivery charges have the approval of the Public Regulatory Utilities AuthorityTo learn more about our energy rates and fluctuations, the customer may visit http://www.eversource-energyrates.com/The website will help the customer understand how and why energy costs change and even more important, the work we are doing to being these costs down

There are no charges on the bill for a district charge...there are distribution charges on the bill which has been explained in the previous response Distribution customer service charge - based on the costs associated with connecting a customer to the company's distribution system including the service connection and metering equipment Distribution charge - the price for delivery of electricity over poles and wires to homes or businesses (by your electric distribution company)

The annual reimbursement price for solar customers in Connecticut is based on the average hourly Connecticut [redacted] real time locational marginal price (RT-LMP) for the hours 10am to 4pm during the annual period Attached is a copy of the Net Metering Tariff for the customer’s convenience The website for [redacted] is [redacted] and their phone number is ###-###-####The customer may outreach to them to inquire about the pricing and how the Connecticut real time locational marginal price average is determined

A review of the account shows the balance has already been removed from the account

The customer’s account is currently being reviewedOne of our high bill specialists will be contacting the customer to further discuss their billing concerns

[redacted] I am rejecting this response because: I would like to have all recordings reviewded from 4/15/to 5/15/ All they have done previously is look in our record and state nothing is documented Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: Monthly statement was never received and I do have a checking account on fileI have never been disconnected in the past and was treated unfairlyThe representatives were rude and condescendingThey did not send me a monthly statementThe past due amount was very minimal and I did not have a problem paying thatI will not pay the deposit or reconnect fee because this is not my faultEversource made a mistake and should own up to itThem saying they sent it is only a tactic to keep my money Sincerely, [redacted]

Deposit demands are based on the NH Public Utilities Commission rules that can be viewed at [redacted] A deposit is demanded after a customer received or more disconnect notices in a month history and/or is disconnected Each disconnect notice also contains a warning that the current payment practices could result in a deposit demandThe customer can view energy suppliers on the [redacted] ***

THERE ARE WAYS TO ENROLL THE PAPER FORM, WHICH REQUIRES TO THE CUSTOMER TO FILL OUT, SIGN AND AUTHORIZEONLINE ENROLLMENT, WHICH THE CUSTOMER SIGNS IN WITH THEIR USER ID AND ENTERS ALL INFORMATION NECESSARYTHIS ENROLLMENT WAS COMPLETED ONLINE

Meters normally slow down or stop, if the customer feels that it is a faulty meter they need to order the meter testA meter test cost is $and needs to be prepaid prior to the test with an application If the meter is found to be faulty the $would be credited to their account or refunded The customer can contact Customer Service at [redacted] to discuss a meter test Eversource is not responsible for internal wiring or any potential issues internal

AFTER REVIEW OF THE SITUATION, ALL SEASONAL CUSTOMERS PAY THE CUSTOMER SERVICE CHARGES WHEN SERVICE IS RECONNECTED BACK AND A RECONNECT FEEEVERSOURCE IS REGULATED BY THE PUBLIC UTILITIES REGULATORY AUTHORITY AND HAVE BEEN APPROVED TO CHARGE THESE FEES