American Transmission Exchange

Complaint: ***
I am rejecting this response because: I never received a letter that has an out right lie, went out does not matter, it was never in my mailbox your policy or policies are wrong outdated and unsafeEvery other company or supplier of a major service validates in someway termination of services, all Eversource did was ensure I their notice left their building and nothing else no phone calls no signatures required and I have to pay a penalty for what I see as their mistakecompounding more money I didn't have for the hotel room and the entire deposit can be used to pay their billsthey have zero proof I received anythingthey can't acknowledge the fact there was a mess up and it was not me, I could of put money on my credit card at anytime why wait and pay so much more when I could've paid so littlethey have unfair / unreasonable / unsafe practices that put people in dangera signsature and this would never have happenedThey have no way of validating what they claimI stand by my reason to get my deposit and only deposit amount back in any form possible sooneryou better believe if I had instead decided to let my child sleep in what was unsafe and absoulty unhealthy conditions, I would be suing them and going through the media instead of arguing through Revdex.com
Sincerely,
*** ***

The caller who requested the service, informed the representative the mailing address was the same as the service address therefore the correspondences were mailed in accordance to what was told to EversourceGoing forward we would be happy to update the mailing address to the *** *** *** addressAs previously indicated the security deposit will be returned with months of good payment history

From:
*** *** ***] Sent: Thursday, December 29, 4:PM To: Revdex.com ***> Subject: Re: You have a New Message from Revdex.com Serving Connecticut Regarding Complaint *** I did not receive the other messagesI took at day off of work twice AND had no heat for a month due to thisI am not paying a cent for reconnection

*** ***
I am rejecting this response
because: The documents they sent us are very unclearThey included a report of the meter readings dating back to when my husband had the house put in his name, December There were a multitude of error codes noted, inconsistent month to monthThe code guide has many different explanations for what the errors mean but the only one they circled as being a problem is code #which only appeared on the reports times out of the years of reportsAlso, from 2/11/thru 11/6/2015, along with 12/9/& 1/12/there were no error codesIt showed the meter was running properly on those datesSince our meter was replaced, the code is zero (0) which is what it was for the above mentioned time frameEversource is back charging us to October through May per the letter they sent usThey are using estimations they obtained when they replaced the meter in spring These estimates were made during the hottest part of the year with air conditioners runningAs I previously explained to the Revdex.com, my husband lived alone in the home from the time he purchased it until May One entire level of the home was completely unfinished for the first years he resided hereWhen we expanded the living space and number of people living here, the bill nearly doubled, which is a confirmation it was functioningIn addition, if they started noting errors in the codes that far back, why did they not address it for almost years? It is their equipment and their responsibility to make sure it's running to their standardsThe charges are dating back specifically to hurricane Sandy, a time of many power outages, downed lines, horrible weather, etcIt seems likely that could be responsible for meter glitchesThey have still not provided us with a breakdown of they reached a total of $5,My husband has paid the amount on his given bills in full since buying the houseWhat they are charging us is above and beyond those billsThe dates given October 2012-May is a period of monthsIf you divide the amount owed by months, you get $They are saying we shorted them an average of $140/month above what we paidThat seems incredibly high especially given that there were months of no error codes in 2015.
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:I don't believe what the company is saying because they said they estimate the metersAnd I don't use electric heat so why would it be so highJust like they sent me a bill for the house I moved out ofWhich was dollarsI don't trust eversource.
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:
I would like written proof of all transactions associated with this complaintI would like a written list of all the transactions on MY account (*** *** ***) as well as all of the transactions associated with my HUSBANDS account *** *** *** from July to February 3rd,
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:my entire business was down due to this incidentwe have kept a security deposit too.at least they would have given a chance for few more minutesBecause, I did the payment while the mechanics was thereBut, he didn't pay any attention to my payment confirmation details that I was try to give him.Is that the way Eversource treat us? We can't run away without paying themThis location runs hrs open and a gas station with convenient storeWe have a door walking cooler, two door deep freezers and Ice Cream Freezers etcHuge loss for usI hate EversourceI'm expecting at least $10,to recover this loss.
Sincerely,
*** *** *** ***

A review of the account shows that the account ended with a balance of $which was reported to the collection agency in January 2017. The customer made arrangements with the collection agency to settle for $This account has been reported as settled as of 04/26/

After a review, the account shows the customer called on 09/28/after the close of business day to request service be transferred therefore was instructed to call back on 09/29/during business hoursThe account shows no additional contact by the customer until 10/02/On
10/02/the customer also called after close of business day therefore was instructed to call back today 10/05/to request serviceEversource does not have availability to provide same day service therefore service restoral is scheduled for tomorrow 10/06/

A call was placed to the customer to explain as a regulated energy deliver company, the *** *** *** *** *** requires that we provide shut-off notices to our customers via the U.SMailAdvised customer notification went out on 01/03/Also advised customer that
the overpayment that he was charged will be credited back to his credit card

Complaint: ***
I am rejecting this response because: For hours, there was NO update, NO information I should say, there was misinformation given out via email One, the outage would be resolved in hours The second, your power has been restored (and it was not) If you have no power, you have no internet.Why are customers not informed if their grid has been evaluated and when the issue is being addressed? This is the same response that I was given for the entire outage time This information would help the customer service staff who have to speak with the customersIt seems that the customers are not entitled to know what is effecting their livesWhy are they entitled to NOT be transparent with the amount customers are paying
Sincerely,
*** ***

A review of your account shows the outstanding balance is for electric service you had at ** *** *** *** CTThere is no record of your calling to end the service at that location or to provide a forwarding mailing addressThe bills were being sent to the service address and there is no
record of the bills being returned by the ** *** ***The last payment received on the account was 3/13/The service ended in your name as of 4/30/due to a new tenant calling to assume billing responsibilities as of that date, for that locationFor those reasons we are unable to remove any derogatory remark from your credit report

Dear Revdex.com:Thank you for allowing the opportunity to provide an explanation regarding the complaint of *** *** *or electric service delivered to ** *** *** ** *** *** *** *** purchased a house in which the existing service connection wire was located
at the side of the house, over an additionAt no time did Eversource require the customer to relocate the service on the house If a homeowner decides to hire an electrician to have their electric service relocated, then in accordance with local wiring codes and Eversource’s Information and Requirements for Electric Service booklet, the service connection must be accessed from a ladder on the ground The pre-existing electric service on *** ***s home had an addition built under the customer owned electric service connection and the service could only be accessed by climbing up a ladder and over a roof* *** and her electrician decided to relocate the electric service to the opposite side of her home, to increase the accessibility of this equipment. *** ***r has spoken to several representatives from Eversource regarding this electric service relocation for over a year She has been consistently informed of the associated customer charges for this serviceThis fee is in no way determined by the location of the new point of attachment If I can be of additional assistance regarding this issue please contact me at ***Very truly yours.*** *** ***Regulatory Relations SpecialistEversource

All customers are required to pay a security deposit when the service has been disconnected for nonpayment. Once the customer has exhibited 12 months of good payment history the deposit will be refunded. It is not our policy to reconnect on the same day so the technician should not have still been...

there if the technician shut off the power.  There will be no refunds or adjustments made to the account.

The March 2nd wind storm was a Major Storm which affected approx 42,000 Eversource customers.  Eversource crews, external contracted crews and other support staff have worked, and continue to work, around the clock to restore power. As of 8:00 am, March 3rd, nearly 600 trouble locations had...

been identified and repaired; Approximately 166 customers remained without power at that time, primarily located in the southwestern part of the State. This customer reported the same concerns to the State of New Hampshire’s  Public Utilities Commission.  Eversource is working to resolve those issues through the PUC.

[redacted]
I am rejecting this response because:
Eversource was told to use the mailing address of [redacted] and they instead sent the notices to the new service address, which is why they were not received.  Further, this is not only about that topic.  Eversource whimsically charges businesses what they refer to as a "security deposit".  They extort this money to use for investments, they do not hold it in an interest bearing account.  They claim it is to protect themselves from non-payment, but in reality the practice is to use other peoples cash for investments.  They then return the money at an extremely low interest rate, essentially forcing small business owners to fund a low interest rate loan to their company to the tune of hundreds of millions of dollars.  My business has had an account with Eversource for 4 years and has never been placed in collections or shut off.  It is absolutely absurd that they would still require a "security deposit" from my company.  Being a monopoly we are left with no other choice but to accept this extortion and continue to fund a low interest rate loan to Eversource.  I demand a refund of all so called "security deposits" immediately.  Additionally Eversource needs to pay for my time in dealing with this matter as well as 4 days of rent for lost time in building out our new location due to shut off on a zero balance up to date account.  I am now seeking reparations of 800 dollars from Eversource in addition to the refunds.  Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:I never received the disconnection notice. Not to mention if disconnection notices are sent, they should be done so by certified mail so this never happens. I had the past due amount and was ready to pay. When I got home that day it was disconnected. I also have snapshots of how they altered the alerts on my online account. One stating that it was SET for disconnection( the day they came; Tuesday) which is also the day I called. and the second, (Thursday),days after I complained to them about NOT getting the notice they put up a statement saying I would be disconnected if payment wasn't  received by August 28, 2016.  
Sincerely,
[redacted]

Itemized statement histories for both the customer’s account and her husband’s account (both gas and electric accounts) will be mailed to the customer as requested.

Complaint: [redacted]
I am rejecting this response because:
Kathy R[redacted], representative of the subcontractor Henckle and McKoy, just called me today, 9/17/15, and stated that the work cannot begin until she receives the purchase order. She indicated she has not yet received it. She gave me an anticipated start date of 9/22/15. So Eversource is being dishonest once again, by stating that the work will begin on 9/19/15. It is outrageous th that they are refusing to provide me with any restitution for their continued negligence and dishonesty.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:They admit that the meter wasn't working properly.  Because it wasn't working properly, they need to understand that it overcharged for utilities used.  I want a credit for the overcharge of electricity.There was a charge for changing the meter and they never even contacted me to let me know.I want a credit for half of the approximate $500 bill I was charged since a faulty meter can't guarantee the electricity metered.Then I will continue to pay the $250 per month until it is paid in full.  I also want a guarantee that my electricity won't be shut off until this is resolved and I am able to catch up on the billing.
Sincerely,
[redacted]