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American Transmission Exchange

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American Transmission Exchange Reviews (703)

After an additional review of the account, the customer called on 09/28/15 and provided his name, social security number, date of birth, telephone number and address of where the customer was requesting service effective 10/01/15. After the customer provided all his information for service, the representative informed the customer due to the address having a solar system, the customer would need to call back on 09/29/15 (during regular business hours) to complete the request. The representative informed the customer, his information was set up in our computer system therefore he would not need to provide his personal information again, however to finalize the transfer, the customer was instructed to call our Business Contact Center on 09/29/15. The direct phone number and the business hours were provided to the customer. We apologize for any misunderstanding that this may have caused. Our records indicate as of 10/05/15 (2:53 PM) that power was restored to the above referenced service address.

Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]Like I said, this payment arrangement is unaffordable for myself and my family's needs. Eversource can do much better than this state median has nothing to do with my needs or does its poor calculations which are seriously incorrect

The customer’s request to speak with a Supervisor was requested this morning therefore a Supervisor will be in contact with the customer as soon as possible to discuss her concerns/request.

[redacted] changed their name to Eversource, February 2015.
The customer was enrolled in Budget Billing.  Before her account was closed on 5/30/15 a payment was made on 5/8/15 for $132.  Her account would have been paid current for her Budget Billing payment. Budget Billing is for...

customers to pay the same amount each month to offset higher bills during some months.  At some point the customer will owe more than they are paying.  The customer was originally paying $94 but on 3/24/15 that amount was increased to $131.  There are settlement months for Budget Billing but it will also settle up if the account is closed.  The account was closed on 5/30/15 and the actual billing was produced for $571.70. 
The customer was enrolled in E-Bill and the final bill was sent to her email on 6/2/15.  Once a final bill is more than 30 days past due it is sent to a collection agency for soft collections.  After 60 days it is moved to collections and can affect the customer’s credit history.  A billing and payment history was mailed to the customer per her request in 12/21/15 for her to review that shows actual bills and payments.  This balance is still owed by the customer.  The credit bureau reporting is accurate.

A review of the customer’s electric service account shows on 08/04/15 the account was referred to a collection agency (Associated Credit Services) for the delinquent balance of $814.50.  Please call Associated Credit Services at [redacted] to discuss a payment agreement....

  Representatives are available Monday-Thursday 8 A.M to 7 P.M and Friday 8 A.M to 5 P.M.

Complaint: [redacted]
I am rejecting this response because:Eversource Revdex.com Complaint: [redacted] I am rejecting this response because: The company has jacked up my rate by close to 50% based on a disputed past due amount of only $60.00. The New Start program is designed for people facing financial hardship and all they have done is reduced my rate from $155 to $145 a month. This cannot be remotely considered a suitable reduction based on my history of $105/months payments for the past few years. I cannot afford $145, yet if I don't pay I get cut off which is straightforward blackmail.  Any dispute has to be resolved and the fact that the company refused to address the matter I should not be penalized and face a 50% increase. They are just manipulating numbers and excuses to justify their outrageous rate hike and should be stopped, fined and penalized. They increased their rates, approved by the State, so it appears that my use has increased based on the new cost for service and supply. This is a bogus smoke and mirrors trick. Who else gets the right to force an increase of 50% per year? I wish I could get such a raise, when the LEI is only 4%. Something must be done to rein in Eversource from continuing these outrageous rate increases.  Sincerely, [redacted]
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:when the first payment made by a Credit Card it was rejected at the same time I used the another Credit card that was approved.Then they gave a Confirmation number and said that they removed the disconnection order from the system. Immediately I contacted the Mechanic to give the confirmation number at that time he already disconnected the power. His courtesy was only 10 minutes to make the payment but, ten minutes not enough to reach the right department over the phone. Finally, we got the power on 05/13/16 around 9 O'clock AM after 21 hours. We faced a loss of $6000 for the dairy and other perishable products.   
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is as much as I can expect from Eversource. Their apology regarding my inconvenience is shallow at best. I sincerely thank you for your immediate response to my complaint. 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

A review of the account shows the balance has already been removed from the account.

THERE ARE 2 WAYS TO ENROLL.  1. THE PAPER FORM, WHICH REQUIRES TO THE CUSTOMER TO FILL OUT, SIGN AND AUTHORIZE. 2. ONLINE ENROLLMENT, WHICH THE CUSTOMER SIGNS IN WITH THEIR USER ID AND ENTERS ALL INFORMATION NECESSARY. THIS ENROLLMENT WAS COMPLETED ONLINE.

Dear Revdex.com:
Thank you for allowing the opportunity to respond to [redacted] complaint regarding shut off due to an outstanding balance on the electric bill.  A shut off notice was sent on October 24, 2016 for the outstanding August bill of $194.16.  The service...

was shut off on November 3, 2016.
The shut off notice asks the customer to contact Eversource prior to the shut off date regarding protection, payment or payment plan.  Eversource did not hear from the customer prior to the date referenced on the shut off notice which resulted in disconnection of service.    A one-time credit of $15.00 will be applied to the account. 
If I can be of additional assistance, please call me at [redacted]
Very truly yours,
[redacted]
Regulatory Relations Specialist

The customer needs to call a plumber to get equipment repaired and then the customer can file a claim for the damages..

Complaint: [redacted]
I am rejecting this response because:I was still paying the bill that was sent to me each month, whether it was only the service fee or not. I do not work for Eversource and I should not be expected to know the difference in the bills. I continued to pay what was billed to me, and I was the one who brought up the issue to Eversource. It is poor customer service that you are unable to accept responsibility for your faulty equipment and instead punish a loyal customer to your business.
Sincerely,
[redacted]

The information provided on 09/14/15 was information that was included on the police report submitted by the customer on 05/26/15. In addition to the police report, our records show on 05/15/15 that the customer informed Eversource that his Mother placed service in his name for both the electricity and gas service. In order to remove charges from the customer’s name, the customer must resubmit a police report to include that he is willing to prosecute.

Based on a review of the customer’s account, the customer enrolled with Constellation Energy on 03/11/15 as the generation service provider. Eversource does not offer any rewards or incentives to customers who choose a competitive third party supplier. For further assistance, please call...

Constellation Energy at ([redacted] to discuss any incentives or rewards that may have been offered to you.

The move out order was entered by the customer on Eversource web site on 5/8/15 to final the service on 5/29/15. The bill was sent to the email provided per our instructions. The customer did not enter a forwarding address when entering the web move out order.  The customer contacted Eversource on 12/21/15 and provided a forwarding address and a billing and payment summary was mailed to the customer.  Another billing summary was also mailed on 2/22/16.
Eversource sends a final unpaid bill to early placement with Agency 1 on day 30.  This does not affect the customer’s credit history but Agency 1 attempts to collect the balance.  Agency 1 reported that a letter was sent on 7/9/15.  On 7/15/15 and 7/16/15, 26 attempts were made to reach the customer by phone.  8/19/15 the customer called the agency stating they were disputing and wanted proof of debt.  8/20/15 an itemized bill was sent to the customer.  Agency 1 closed with the account on 10/2/15.
The account was moved to Agency 2 a letter was mailed to the customer on 10/8/15. Around 30 days after it is reported to collection agency.  The collection agency reports to the credit bureau.  Another letter was mailed on 1/15/16.  A final demand letter was mailed on 3/4/16.  There were 28 phone attempts made to the customer by Agency 2.  No contact was made with the customer.  On 1/22/16 the agency received a dispute from the customer for debt validation.  An itemized bill was mailed to the customer on 1/25/16.  The account was closed with the agency on 4/5/16.
The account was moved to Agency 3.  A letter was mailed to the customer on 4/6/16.  The agency attempted phone contact on 4/7/16 but did not make contact.  4/13/16 Agency 3 received an email from the customer disputing the account and claimed she had requested verification of debt.  Agency 3 mailed a billing summary on 4/22/16.
Eversource has made sufficient notification to the customer and the debt remains unpaid.  The collection agency reporting is accurate and will not be removed.

Dear Revdex.com:
Thank you for providing an opportunity to responds to [redacted] inquiry regarding the final bill for the property address of [redacted]s.  The balance on August 23, 2016 was $57.26 for the period of May 1, 2016 through July 23,...

016.  The final bill dated August 24, 2016 is for usage from July 22, 2016 through August 23, 2016 for a total bill of $25.48.
As the customer stated the service for the property ended on August 23, 2016 and the final bill shows usage up to that date. 
If I can be of additional assistance, please contact me at [redacted]
Very truly yours,
[redacted]
Regulatory Relations Specialist

Dear Revdex.com:
Thank you allowing the opportunity to respond to [redacted] complaint regarding electronic payments.  Our electronic files show that the customer made two separate transactions to submit payment.  In accordance with the customer’s actions, two separate...

transactions were performed.  
When the customer called regarding the double payment, a request for a bank statement showing that the payments were cleared through the bank was made.   The only record received was an ATM receipt that did not provide the bank account holder name, the payees name and proof the payment was cleared.  After the payments had cleared the bank, a refund was issued and a $25.00 goodwill credit was applied to the account. 
If I can be of additional assistance regarding this matter, please call [redacted]
Very truly yours,
[redacted]
Regulatory Relations Specialist

Complaint: [redacted]
I am rejecting this response because:
I was forced to make that decision because they were going to shut me off on the 11th if I didn't. I could only pay the $300 this month and they said it wasn't good enough and would still shut me off if I didn't say I would pay all of it on the 21st. So naturally I said I could pay all of it even though I cant, so I don't get disconnected.
Sincerely,
[redacted]

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Address: 14765 Valley Blvd., Fontana, California, United States, 92335-6292

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