American Transmission Exchange

Complaint: [redacted]
I am rejecting this response because:
How is this legal? Is my "security deposit " accruing any...

interest? To hold this kind of money on a customer account is absolutely ridiculous  especially when I attempt to make a payment and they lock down all options to pay any way except by speaking to a rep  and then to find they are closed at 6 pm  how many customers are you robbing of " security deposit s? I imagine there are millions of dollars in question  also what is this security deposit being used for? Maybe it is time the media is made aware of this practice.Sincerely,
[redacted]

A deposit demand letter was mailed to the customer on 8/3/16.  The options and due date were explained in this letter and warned they could be disconnected for non-payment of a deposit.  A deposit disconnect notice was mailed on 9/6/16 and the account was disconnected on 9/26/16. The customer is not required to pay over the phone with a credit card. The customer can pay over the phone with a check for no fee or could use the deposit account number to pay at an agency.  If they are unsure of what the deposit account number is they can call and speak to the credit department at [redacted]  If the customer receives assistance they could send documentation to have the deposit waived or provide a gaurntor or enroll in auto pay.

Dear Revdex.com:Thank you for allowing the opportunity to provide a response to the customer's complaint.I have spoken with the customer and resolve the issue.If I can be of additional assistance, please call ###-###-####.Very truly yours,Mary Ellen M[redacted]Regulatory Relations Specialist

Complaint: [redacted]
I am rejecting this response because:when the first payment made by a Credit Card it was rejected at the same time I used the another Credit card that was approved.Then they gave a Confirmation number and said that they removed the disconnection order from the system. Immediately I contacted the Mechanic to give the confirmation number at that time he already disconnected the power. His courtesy was only 10 minutes to make the payment but, ten minutes not enough to reach the right department over the phone. Finally, we got the power on 05/13/16 around 9 O'clock AM after 21 hours. We faced a loss of $6000 for the dairy and other perishable products.   
Sincerely,
[redacted]

A review of the customer’s electric service account shows on 08/04/15 the account was referred to a collection agency (Associated Credit Services) for the delinquent balance of $814.50.  Please call Associated Credit Services at [redacted] to discuss a payment agreement....

  Representatives are available Monday-Thursday 8 A.M to 7 P.M and Friday 8 A.M to 5 P.M.

Complaint: [redacted]
I am rejecting this response because:Eversource Revdex.com Complaint: [redacted] I am rejecting this response because: The company has jacked up my rate by close to 50% based on a disputed past due amount of only $60.00. The New Start program is designed for people facing financial hardship and all they have done is reduced my rate from $155 to $145 a month. This cannot be remotely considered a suitable reduction based on my history of $105/months payments for the past few years. I cannot afford $145, yet if I don't pay I get cut off which is straightforward blackmail.  Any dispute has to be resolved and the fact that the company refused to address the matter I should not be penalized and face a 50% increase. They are just manipulating numbers and excuses to justify their outrageous rate hike and should be stopped, fined and penalized. They increased their rates, approved by the State, so it appears that my use has increased based on the new cost for service and supply. This is a bogus smoke and mirrors trick. Who else gets the right to force an increase of 50% per year? I wish I could get such a raise, when the LEI is only 4%. Something must be done to rein in Eversource from continuing these outrageous rate increases.  Sincerely, [redacted]
Sincerely,
[redacted]

THERE ARE 2 WAYS TO ENROLL.  1. THE PAPER FORM, WHICH REQUIRES TO THE CUSTOMER TO FILL OUT, SIGN AND AUTHORIZE. 2. ONLINE ENROLLMENT, WHICH THE CUSTOMER SIGNS IN WITH THEIR USER ID AND ENTERS ALL INFORMATION NECESSARY. THIS ENROLLMENT WAS COMPLETED ONLINE.

Dear Revdex.com:
Thank you for allowing the opportunity to respond to [redacted] complaint regarding shut off due to an outstanding balance on the electric bill.  A shut off notice was sent on October 24, 2016 for the outstanding August bill of $194.16.  The service...

was shut off on November 3, 2016.
The shut off notice asks the customer to contact Eversource prior to the shut off date regarding protection, payment or payment plan.  Eversource did not hear from the customer prior to the date referenced on the shut off notice which resulted in disconnection of service.    A one-time credit of $15.00 will be applied to the account. 
If I can be of additional assistance, please call me at [redacted]
Very truly yours,
[redacted]
Regulatory Relations Specialist

A review of the account shows the balance has already been removed from the account.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is as much as I can expect from Eversource. Their apology regarding my inconvenience is shallow at best. I sincerely thank you for your immediate response to my complaint. 
Sincerely,
[redacted]

[redacted] changed their name to Eversource, February 2015.
The customer was enrolled in Budget Billing.  Before her account was closed on 5/30/15 a payment was made on 5/8/15 for $132.  Her account would have been paid current for her Budget Billing payment. Budget Billing is for...

customers to pay the same amount each month to offset higher bills during some months.  At some point the customer will owe more than they are paying.  The customer was originally paying $94 but on 3/24/15 that amount was increased to $131.  There are settlement months for Budget Billing but it will also settle up if the account is closed.  The account was closed on 5/30/15 and the actual billing was produced for $571.70. 
The customer was enrolled in E-Bill and the final bill was sent to her email on 6/2/15.  Once a final bill is more than 30 days past due it is sent to a collection agency for soft collections.  After 60 days it is moved to collections and can affect the customer’s credit history.  A billing and payment history was mailed to the customer per her request in 12/21/15 for her to review that shows actual bills and payments.  This balance is still owed by the customer.  The credit bureau reporting is accurate.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Based on account information there was one payment made to the account for $45.84, this payment will be refunded to the customer.

The information provided on 09/14/15 was information that was included on the police report submitted by the customer on 05/26/15. In addition to the police report, our records show on 05/15/15 that the customer informed Eversource that his Mother placed service in his name for both the electricity and gas service. In order to remove charges from the customer’s name, the customer must resubmit a police report to include that he is willing to prosecute.

Dear Revdex.com:
Thank you for providing an opportunity to responds to [redacted] inquiry regarding the final bill for the property address of [redacted]s.  The balance on August 23, 2016 was $57.26 for the period of May 1, 2016 through July 23,...

016.  The final bill dated August 24, 2016 is for usage from July 22, 2016 through August 23, 2016 for a total bill of $25.48.
As the customer stated the service for the property ended on August 23, 2016 and the final bill shows usage up to that date. 
If I can be of additional assistance, please contact me at [redacted]
Very truly yours,
[redacted]
Regulatory Relations Specialist

Based on a review of the customer’s account, the customer enrolled with Constellation Energy on 03/11/15 as the generation service provider. Eversource does not offer any rewards or incentives to customers who choose a competitive third party supplier. For further assistance, please call...

Constellation Energy at ([redacted] to discuss any incentives or rewards that may have been offered to you.

After a review of the account, the deposit will be changed to a “monitored” status at this time therefore the requested payment of $3320.00 has been adjusted to reflect a 0 balance. We will be monitoring your usage for 60 days to determine if a deposit will be assessed in the future.

Complaint: [redacted]
I am rejecting this response because:I was still paying the bill that was sent to me each month, whether it was only the service fee or not. I do not work for Eversource and I should not be expected to know the difference in the bills. I continued to pay what was billed to me, and I was the one who brought up the issue to Eversource. It is poor customer service that you are unable to accept responsibility for your faulty equipment and instead punish a loyal customer to your business.
Sincerely,
[redacted]

Dear Revdex.com:
Thank you allowing the opportunity to respond to [redacted] complaint regarding electronic payments.  Our electronic files show that the customer made two separate transactions to submit payment.  In accordance with the customer’s actions, two separate...

transactions were performed.  
When the customer called regarding the double payment, a request for a bank statement showing that the payments were cleared through the bank was made.   The only record received was an ATM receipt that did not provide the bank account holder name, the payees name and proof the payment was cleared.  After the payments had cleared the bank, a refund was issued and a $25.00 goodwill credit was applied to the account. 
If I can be of additional assistance regarding this matter, please call [redacted]
Very truly yours,
[redacted]
Regulatory Relations Specialist

The customer needs to call a plumber to get equipment repaired and then the customer can file a claim for the damages..