American Transmission Exchange

A review of the account shows the charges of $364.61 were charges to reconnect the gas service at the referenced service address. The customer requested a disconnection of service on 05/15/15 and requested a reconnection on 10/23/15 therefore the customer was charged for seasonal reconnection fees....

For example, customers that disconnect service during the months gas is not in use and reconnect when gas is needed, the customer is charged a reconnection fee of $85 in addition to the number of months between the disconnection and reconnection of service multiplied by the applicable Rate's monthly Customer Service Charge and the number of months between the disconnection and reconnection of service multiplied by the applicable Rate's monthly Demand charge. For Commercial customers, we charge the Customer Service and Demand charges for the months the service was off.  This is because the customer's rate is based on 12 months of use.  Therefore, when the customer does not use the utility for all 12 months, they are not being billed the true rate.  These charges are there to recover annual fixed costs for the gas meter, the service line, the distribution line, the distribution pipe system, etc. that sits there each and every day to serve customers. When a customer disconnects, they are only paying a portion of these 12 month charges, so in order to make the rates fair for everyone, we back charge the customer for the months the service was off.  The Reconnect fee recovers the Customer and Demand costs that were accrued during the disconnection period. 
With this being said, the customer was not informed during either phone call (in May or October) that the above fees would be applied to the customer’s account. Due to the company error, the charges of $364.61 have been waived. We apology for any inconvenience this may have caused and appreciate the customer for bringing this to our attention. We value you as a customer and will be taking the appropriate measures with our representatives by providing any necessary coaching and/or training.
Please make note of the above seasonal reconnection charges shall the customer wish to disconnect and reconnect the service in the future within a 12 month period.

Complaint: [redacted]
I am rejecting this response because: The liberty power bill is not in my name but in the name of a [redacted]. It does not say [redacted] on the bill and it would be pointless of having two concurrent utility companies providing the same service. I have never heard of liberty power and I never an liberty power account. I do not see why I have to pay for a bill that is not in my name and one that I have never signed up for. 
Sincerely,
[redacted]

The customer’s concerns were forwarded to the Eversource Streetlight Department on 09/25/15 as a priority. As of 09/29/15 all three streetlights have been restored to units *, ** and [redacted]. We apology for any inconvenience this may have caused you and we appreciate you bringing this to our attention.

AFTER REVIEWING THE TREE LIMB, THE LIMB WILL BE REMOVED TOMORROW.

for one the meter that I had when I moved in on nov 5th 2017 was not a new meter it was an old one that had to read by someone coming out. From nov to march of 2016 no one from eversource came out to read the meter so if it wasn't estimated how did eversource get a correct reading once I started questioning my bill and how much it was and also explained I have camars on the property witch I saved all tapes so I can prove not one person from eversource ever read our meter. Not only that when I got shut off a women came out to actually shut the meter off now again if my meter was up to date between nov-mar 2015-2016 then every time I was shut off between those dates they could just drive by and shut it off! When I got told from eversource to do a meter test to see what was going on I should of had all rights to test the meter and to find out why my bill was so high I didn't get that chance because when eversource came out to turn me back on a guy changed the meter out with a updated one now eversource can just drive by to get a reading, connect, and shut off from the road..you shouldn't of changed the meter out if the one I had was up to date and I should of had all rights to do the test before the meter was changed out the meter I had on there. when I moved in it was out of date and if it wasn't eversource shouldn't of changed the meter! I have all my aces in places I am getting a lawyer I know I have case and all the proof I need to prove I was being over changed and that my bill was estimated for 4 months I was told by eversource there selfs it was estimated witch was wrong..everything I am told by eversource its documented right well in march it should clearly show a women told me to do a test and that I had a old meter but again there won't be any documention of it because that's how eversource plays there right and the customer is wrong well this customer isn't and I have all proof to prove it I know I need to pay my bill I will once the 4 months is knocked off because of unacturate readings then I'll start paying my bill.
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:  apparently the ability to provide service to your costumers is inexistent. I asked your supervisor to please not to turn the power off.my family should not have to suffer the lack of communication in your operation.after rewieing the account common sence and a professional business stand dictates that 400 dollar debt on the account is not enough to turn the power off. I am trying to come out from a financial crisis and to be forced to use credit card to make 1700 only made my situation worse. Now I am behind other Payment. Further more the last payment made wasn't enough as well. And the letter you send said so. How come you accepted the payment and didn't turn the power off then.eny judge will see how sketchy the action taken by eversorce really are, the way it was handle was mean,harmful,and the lack of the ability to correct a very simple issue with decent service to a costumer. 400 hundred dollars is not enough to go ahead and turn the power off, from a residence with children that need to eat and older people as well.(electrical stove).all this was mentioned to your supervisor and recorded.the way it was handle was wrong and damaging. It show that you are the only company that delivers energy to CT and that you care very little about the people, because we force  to use you.four hundred dollars is not enough to turn your power off.
Sincerely,
[redacted]

[redacted]
I am rejecting this response because: the only reason why we relocated the service was because an Eversource Engineer told our electrician that we needed to. We were not informed before making that decision that there would be any charges. My husband and I were told by customer service and by this engineer that there would be no costs beyond what we had to pay to the electrician. The Eversource Engineer is now retired, and the company refuses to contact this person. This person, a representative of Eversource, told us there would be not costs. It is unethical to decide to charges us after we spent money to move the service. If the Eversource personnel made a mistake telling us there were not costs or fees, than that is there problem and they need to eat the cost. 
Sincerely,
[redacted]

A review of the account shows that we have received the letter from the plumber 04/04/2017.  The service is going into the tenant's name for the first floor.  For the second floor the customer would need to fill out a vacant dwelling form.

Complaint: [redacted]
I am rejecting this response because: This is not my fault.  This should/must be rectified by the gas company as fast as they came out to turn on the gas.  This is very poor service and is unacceptable.  I am not going to fund a repair that should be 100% paid for by the gas company.  At this point I am now going to reach out to the attorney general. 
Sincerely,
[redacted]

A review of the account, shows that there were 994 kilowatts used in this billing period.  The kilowatt usage is what drives the delivery cost.  The customer’s usage is higher for this period due to the electric heat in the home and the cold temperatures that was endured during the...

billing period

Complaint: [redacted]
I am rejecting this response because I was told that I would receive a phone call from a supervisor when I called this morning. I wanted to request that my disconnection date be extended to the 31st as the town office has required I submit extra paperwork for the NuStart program. I would like to request this extension of my disconnect date to gather my materials and if my paperwork is not accepted for the program, to gather the funds necessary to make the payment necessary.
Sincerely,
[redacted]

The customer's billing concerns have been forwarded to an Eversource Customer Service Supervisor who will be reviewing the customer's concerns immediately. A Customer Service Supervisor will contact the customer today with their findings and a resolution. Thank you for your patience.

A review of the account shows that a disconnect notice went out on 06/15/2017. This notice was not returned to the company. At this time Eversource does not email disconnect notices, all notices go out through the mail. It is our policy to charge a security deposit and a reconnect fee for any...

service that is shut off for non-payment. All reconnects are next day as Eversource does not do same day service. Our representatives cannot give a specific time for a reconnect as the techs do not set appointments. It is an all-day appointment. The security deposit will be returned with 12 months of good payment history.

Complaint: [redacted]
I am rejecting this response because: Monthly statement was never received and I do have a checking  account on file. I have never been disconnected in the past and was treated unfairly. The representatives were rude and condescending. They did not send me a monthly statement. The past due amount was very minimal and I did not have a problem paying that. I will not pay the deposit or reconnect fee because this is not my fault. Eversource made a mistake and should own up to it. Them saying they sent it is only a tactic to keep my money. 
Sincerely,
[redacted]

AFTER REVIEW OF THE ACCOUNT, THERE WAS DISCONNECT NOTICE SENT OUT ON 05/10/2016 AND AGAIN ON 06/09/2016.  ONCE THE ACCOUNT GOES OUT FOR SHUT OFF THE ENTIRE PAST DUE AMOUNT IS NEEDED TO STOP THE DISCONNECT.  THE SECURITY DEPOSIT CAN BE RETURNED TO THE CUSTOMER AFTER 12 MONTHS OF GOOD...

PAYMENT HISTORY.  THERE WILL BE NO REFUNDS AT THIS TIME.

[redacted]
I am rejecting this response because: I have done so already and have not had any response that justifies what has been done.  I have tenants with out hot water because of the delay in response.  
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: We received a notice from Eversource in Nov that they wanted a security deposit or they would shut off our electricity. We could not afford this so we went to the Revdex.com. After this Eversource sent us a message through Revdex.com saying they would disregard the security deposit and monitor our account for 60 days to determine if they would charge a security deposit in the future. It has been less than 30 days since that message and they again send us a notice to pay the deposit of 1940.00 or they will shut off our power. We are able to pay our electric bill each month and as they can see we are never late on any payment, we pay the full amount on time each month, we our an account in good standing. We can barely afford to pay our actual bill but we still do it. Translate  Desired Resolution / Outcome Desired Resolution: Billing Adjustment select Desired Outcome: We would like Eversource to disregard this security deposit, as we are an account in good standing and it has only been 27 days since the message stating they would monitor for a 60 day period. The previous complaint id was [redacted]. If they check their response to this complaint they should see the message they themselves wrote.   
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint I[redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:it's not the usage I dispute. It's the delivery fees astronomical increase.
Sincerely,
[redacted]

A review of our records show that a disconnect notice was mailed to the customer on May 4, 2015. There is no indication that the mailed notice was returned as undeliverable by the [redacted]. Security deposits are collected from residential customers who have been disconnected for...

non-payment. The security deposit is refunded after 12 months, providing the customer makes their monthly payments by the requested due date.