We will cancel the account and provide the customer with a prorated refund of the time remaining left on the account. We will begin the cancellation process once the customer is ready to transition to another web host.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
If the security on their system was as good as they advertise then no one entity should of planted anything in my files except me. Their security did not catch the real culprit and they advertised on my site during the down time.
Regards,
[redacted]
We have reviewed this customer’s account and were unable to locate any priorcancellation request on the account. With this being said, as a gesture of goodfaith we have issued refunds in the amount of $81.96 back to this customer’scredit card. We have also processed an immediate cancellation of this...
I reviewed the email sent to me by iPage as well as iPage's response to Revdex.com (interesting that they attempted to bypass Revdex.com by emailing me directly). They have refunded a ridiculously small sum of $59.xx to my account. I checked the [redacted]; I can still use it. Because it is useless for my requirements, I expect a FULL refund of iPage's editing capabilities. I understand that the web site hosting is not an issue - so I suppose I will have to accept that (not happy - because I would really like to fully abandon iPage and just switch to open source [redacted] - at least they have truth in marketing).---------------------------------------------------------------------...⇄ are the contents of iPage's email to me:From: [redacted]@ipage-inc.comHello [redacted],My name is [redacted] and I work in part of our Executive Response Department and I was recently made aware of the Revdex.com complaint that was submitted. I see that it is due to the inability to edit CSS in our Weebly Premium Builder. I just wanted to assure you that we have refunded The Weebly Premium builder. In regards to your hosting plan I wanted to help clarify how it is used. You are not obligated to used only the [redacted]. Our hosting allows you to use any web builder you choose. There are many third party website builders you can use and create your website with. One of the most popular programs out there is called [redacted]. It is a open source application that is compatible with most hosting providers out there. The other nice feature about [redacted] is that since it is open source which means there are many developers out there which gives you many choices for themes and plugins.Unfortunately at this time since you were not having issues with the hosting plan, we are unable to provide you a refund of that service. However as mentioned previously, we have provided you a refund for the [redacted] that you did has the issues with.If you do have any further questions, please don't hesitate to reach out to us. We are more than happy to answer any questions.Thank you,[redacted]Executive Response------------------------------------------------------------------------...⇄ expect another (satisfactory) response from iPage on this matter.Regards,
[redacted]
Revdex.com:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. [At first let me ensure you they are lying with me. I am a mentor and I am not doing any fraud activity but every time they are threating me. I did not get a penny from ipage since promoting their service. They are fraud and I got so many objection and bad reviews about their affiliation service. Their affiliation service is just like sheet. They are are using popup discount offer while my student purchasing shared hosting service.do you know why they are using popup? cause they put a rules whom are'ntterested only those people will get exit popup offer.But the truth is they are uinging their offer in my provided affiliate because if my students clicked on their popup offer they will not gonna pay me.Can you imagine how fraud they are? So many students shared me the same complain.Next one is prepaid credit card.The fraud company can accept my students payment through prepaid credit card but in September they are totally changed their tone and saying they will not pay me because my students are using prepaid credit card.Can you imagine how fraud they are? They have Rights to reject my commission but they don't have right to reject humanity.Before I join their affiliate system I heared about their bad review but I thought people are doing negative marketing.But now after 3 month of promoting ipage I got nothing.Several times I said that I am just promoting ipage only on my students.But they are not believing me.If they don't believe me then why they don't ask my affiliate for giving their passport or identity documents? why they lying that my sales are not qualified? I can see my each and every students are super actively run their niche site on the other hand they are saying my sales are not qualified they will check it next month next month and next month. But the truth iis they are fraud .If they don't pay me I have to get help from attorney general. If court investigate they must gonna say I am not lying. Finally dear Revdex.com don't give them opportunity to run fake business around the world. Every money has value and they have no rights to steel affiliates money.After facing this situation I never gonna promote them kindly request them to pay me without any farther excuse.last 4 month they are giving just excuse now I want my money.Neither I will go court.There is no other option left for me [redacted]
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
To Whom it May Concern,We respond to this complaint as follows. Mr. [redacted]'s StartLogic account was flagged as a result of receiving numerous DMCA Complaints regarding sites Mr. [redacted] was hosting on his StartLogic account. As a web hosting company, we reserve the right to...
investigate all complaints that are received, and take necessary action at our sole discretion if it is deemed that there is fraudulent activity or violations of our Terms of Service taking place through our website or email services. Upon reviewing a third party complaint about Mr. [redacted]'s website activity we launched an investigation and it was determined that we were no longer the most appropriate provider due to the numerous complaints and apparent violations of our Terms of Service. Upon deciding we could no longer host Mr. [redacted]'s website(s) we provided him with the authorization codes for his domain names registered through us so that he could transfer his domains to a new provider outside of our Endurance Brands. Regretfully, when Mr. [redacted] called our support after receiving our email notifying him of this, he was misinformed on the issue at hand by the agent he spoke with and was incorrectly advised that he would be sent a backup copy of his website files. In addition to being incorrectly advised that he would be sent a backup he was also incorrectly advised that he could setup a new account to restore his previous account. We have reviewed Mr. [redacted]'s account and have provide feedback to the managers of the agents that spoke with Mr. [redacted], to ensure the proper coaching is provided regarding communication with our customers as well as our procedures for these types of issues. Due to the nature of the complaints we received and numerous violations of our Terms of Service we will not be able to provide Mr. [redacted] with a backup of his website files nor allow him to continue using our services. Per our Terms of Service: "Users should always copy all content of a Web site to a local computer and StartLogic strongly suggest that Users make an additional copy (on tape, CD, multiple floppy disks, another desktop, or elsewhere) to ensure the availability of the files. IT IS THE USER'S SOLE RESPONSIBILITY TO MAKE OFFLINE, BACK-UP COPIES OF THE USER'S WEB SITE AND USER CONTENT AND DATA. NOTE: IT IS ESSENTIAL THAT USERS BACKUP FILES OFFLINE, EVEN IF USER PURCHASES OR HAS PRODUCTS, SUCH AS SITE BACKUP AND RESTORE." Thank you,StartLogic Customer Relations
To whom it may Concern:We have reached out to the complainant to address their issue and to come up with an amicable resolution. We were in contact via email through the dates of 03/30/2016- 04/01/2016. On 01/31/2016, StartLogic charged the customer for Domain Privacy. However, the Domain Privacy...
was not attached to any domain. We have refunded [redacted] $20.00 for the inconvenience caused.In addition to the refund, we listened to the complainants feedback regarding the policy of Domain privacy and we have forwarded the suggestion to our Engineering team to have it reviewed. [redacted] can feel free to contact us at any time for any additional inquiries regarding their account and we will be more than happy to assist with the issue.Regards,StartLogic Customer Relations
After further investigation we have found that the payments were authorized twice and only settled once. A refund for the amount of $13.96 has been initiated but the remaining authorized amount of $13.96 cannot be forced to drop. As such, unfortunately the only option is to wait for the unsettled...
authorizations to automatically drop off. We've contacted the customer to let her know of this situation and asked for her to let us know if the authorization does not drop after a few weeks.
To whom it may concern,We respond as follows to this complaint.Our records show that Mr. [redacted] created an account on 12/28/2013. The account included a hosting package and add-ons. A free domain registration was included in the hosting package, and a domain was registered for free during the...
signup process. When going through the domain registration process, the hosting plan option is not automatically selected or included in the fees. One would have to manually select the hosting option to add it to the cart. In addition, the hosting plan, as well as add-ons, would display in the cart before the payment is processed. Mr. [redacted] would have had to manually approve the purchase amount before the account was created with the selected services and the payment was processed for the charges in 2013.Mr. [redacted] accepted our Terms of Service at this time, which permits us to store the given payment method on file for future renewals. Further, the renewal policies listed in our contract and in our customer knowledgebase indicate that renewals are processed on an automatic basis unless otherwise requested by the customer 30 days prior to a renewal. We also require our customers to check the billing section of their account (Billing Central) regularly as this will document all receipts and invoices, as well as our email notifications that indicate the customer will be charged automatically. Any disputes, as documented at our Terms of Service, must be filed within 90 days of the date of the charge. Mr. [redacted] dispute for the charges processed in 2013 and 2014 exceed this timeframe, but his request for the recent charges in December 2015 do fit within the 30 day refund policy.As such, we have refunded Mr. [redacted] the full amount of $163.73 for the charges processed in 2015. As a gesture of good faith we have also refunded the full renewal amount of $103.25 paid in 2014. However, in light of the information above, we will be unable to refund the amount paid in 2013. Regards,[redacted] Customer Relations
This customer rebilled on the30th of a given month, we end up fulfilling services immediately in thefollowing month. Ultimately this customer paidfor 6 months, and 5 months appeared to have been fulfilled. Rebilled > Fulfilled July 30 > Fulfilled in AugAug 30 > Fulfilled in SeptSept 30 > Fulfilled in OctOct 25 > Fulfilled in NovNov 25 > Fulfilled in DecWhen the customer submitted the cancellation request on November 30th, we were already in process to fulfilling thecampaign for December. As a gesture of good faith we have issued a full refundof $299 for the renewal that had taken place on November 30th, aswell as a refund of $299 for the renewal on December 25th. Pleaseallow up to 7 to 10 business days for the refund to be fully processed back. Atthis time the SEO campaign for this customer has since been canceled.
According to our records, we sent renewal notices to thecustomer (see below) and the domain was set to manual renewal. The domainexpired on May 20, 2015. Customer paid $11.49 for the renewal of the domain onMay 26, 2015 but the domain renewal process failed. The customer did notcontact us about the...
issue until July 3, 2015 and by that time the domain wasin redemption status. According to our policy, the owner of the domain namemust pay a fee to remove the domain from Redemption, as well as one year ofdomain renewal. The redemption fee isnormally $99.95 but we have agreed to reduce the price of the redemption to $45as a gesture of goodwill. The customer must authorize us to charge his [redacted]account towards the redemption fee, so that we can retrieve his domain fromredemption. We will wait for further feedback from the customer on this issue.30-MAY-2015 21:18:5710 Days After Expiry end-user renewal reminder message sentto [redacted]23-MAY-2015 21:18:453 Days After Expiry end-user renewal reminder message sentto [redacted]15-MAY-2015 21:19:015 Day end-user renewal reminder message sent to[redacted]20-APR-2015 21:19:3030 Day end-user renewal reminder message sent to[redacted]21-MAR-2015 21:19:1960 Day end-user renewal reminder message sent to[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
Revdex.com, this company is committing fraud every day. I had cancelled and back in 2015 after my account was done and closed they had fraudulently charged me one other time. I reported this claim to my bank [redacted] I had to have my card that they are referencing here in this email ending #[redacted] cancelled and a different card issued. I had no other contact therein with this company and they illegally hacked me and obtained my new card number only since this past August 2017 charging $20.00, $155.00; $37.00 and some other charges they attempted to charge that my bank denied.. these are all fraudulent charges! I had to file another fraud claim with my credit card with [redacted] as I had again attempted to contact this iPage and have numerous contact attempts via phone, chat and email and faxed over my bank statement and they keep insisting that they couldn't locate the charges!!@ then asking for more personal information like the first 4 and the last 4 of my credit card number then after complaining about the $20.00 charge then these other charges of the $155.00 and the $37.00 etc popped up! on card # ending #[redacted]... They have NEVER had this card number on file as I hadn't had any other business with them.. even according to their own statement attached they had card #[redacted] which was the first card initially I had that they kept illegally charging after cancellation that they of course don't recall, (like this email screenshot attached they can't locate the charge either initially for $20.00 & kept having me do a song and dance and give them info after I called and chatted then had to email/etc.) & somehow I don't know how through the [redacted] breech or how but hacked my account and stole my credit card number and I'm sure have done to many other victims that don't regularly monitor their records. I only got a response once I filed a dispute here which even on their website they do not provide their full business name or address to mask their identity to avoid such complaints! They need to be put out of business and stopped from this illegal act of UDAAP violations and preying & stealing accounts.
Regards,
[redacted]
To Whom it May Concern,We respond to this complaint as follows. [redacted] opened a hosting account on January 20, 2017 for a 1 year term in the amount of $23.88 and wanted to migrate their [redacted] website from their current provider to their new hosting account. Upon trying to install [redacted]...
and migrate their website to their new hosting account they ran into a few issues due to the way they were trying to migrate their website as they were importing their site in an incomplete state. As a courtesy, our Technical Specialist have assisted [redacted] with the problems they were experiencing, provided the proper settings for their website and information to help them complete their site migration. This was done as a one time courtesy for [redacted] as this type of service, such as migrating a website from one provider to another, is normally a paid service by our Professional Service Team. Our Technical Specialist have also provided the proper expectations, informing that as a hosting provider we monitor how the server functions and that it is running. In addition to assisting [redacted] with the difficulties of the site migration, as a courtesy for any frustrations experienced by the right expectations not being set in the beginning, we have also applied $13.98 in account credits which can be used immediately on any future renewals and purchases. Thank you,iPage Customer Relations
To Whom It May Concern,We respond as follows to this complaint:On October 9, 2017, Mr. [redacted] contacted the Revdex.com to inquire about his experience with our support. After reviewing the account we found that on October 5, 2017, an email was sent to Mr. [redacted] via the email address...
"[redacted]", explaining that his website "[redacted]" was causing server performance issues due to Malware and had to be deactivated due to a Terms of Service violation. We requested he reach out to our support for more information about this. On October 5, 2017 Mr. [redacted]'s account was re-scanned and the files at that point came back clean. The account was reactivated and the website was back up and running. Later on October 5,2017 our system scanned the account and found more Malware. Due to this, the account was deactivated and an email was sent to "[redacted]" explaining this again, and we requested he contact our Support for more information. October 6, 2017, Mr. [redacted] called into our support about the issue. Our agent explained to Mr. [redacted] that updating his [redacted] version may help, and suggested he contact [redacted] again to see if the updated [redacted] helped with the current issue. Later on October 6, 2017, Mr. [redacted] called into our support, explaining that he updated the [redacted] version, and our scan showed that the files were clean. By October 9, 2017 our system flagged the account again for the same issue. An email was sent to the address "[redacted]" notifying Mr. [redacted] that the account was contaminated again and requested that he contact us. Upon contacting our support, on October 9, 2017, Mr. [redacted] was advised that our scan was showing more files were infected. Another agent spoke with Mr. [redacted], and indicated that our system was finding false positives due to emails being sent to customers who sign up on Mr. [redacted]'s website.It appears that Mr. [redacted] purchased the product "[redacted]: Premium and Infinity" directly through [redacted] and did not purchase any further [redacted] services through BlueHost. Therefore, we are unable to review any additional services and or the account Mr. [redacted] may have with [redacted]. If Mr. [redacted] requests a refund from [redacted], contacting the [redacted] directly, would be the next step. We can confirm that the account is active and Mr. [redacted]'s website "[redacted]" is up and running. We reached out to Mr. [redacted] via the email "[redacted]". We have asked that Mr. [redacted] replies to ticket [redacted], should he have any additional questions or concerns. We will be more than happy to help. Thank you again for bringing this matter to our attention. Regards,BlueHost Customer Relations
To Whom it May Concern,We respond to this complaint as follows. Mr. [redacted] was sent an invoice on September 10, 2016 which was 30 days prior to being billed via the billing email address on his account. The invoice advised that Mr. [redacted]'s hosting would automatically...
renew with the payment method on file on October 10, 2016. On October 10, 2016 his hosting automatically renewed for 1 year in the amount of $155.40. This renewal processed as an automatic renewal with the payment method on file due to his account being set to auto renew. When Mr. [redacted] agreed to our Terms of Service he agreed to allow the payment method on file be charged automatically when his products and services were set to automatic renewal status. Mr. [redacted] contacted our phone support on October 17, 2016 requesting to have his hosting plan canceled and receive a refund. Unfortunately, due to a mistake made by the agent he spoke with, the immediate cancellation and refund did not take place. Regrettably, as the account was not properly cancelled, on November 11, 2016 Mr. [redacted] placed a chargeback dispute with his bank for the hosting renewal as he had not received a refund. When we were notified by his bank on November 15, 2016, it initiated a suspension of his account as the money for the renewal of his account was taken back from the bank. When a chargeback is made on an account an email is automatically initiated advising the customer that we have received notice of a chargeback and that a temporary suspension of the account is done until the billing issue is resolved. November 15, 2016 Mr. [redacted] contacted our support requesting to have his domain transferred to another company. The agent assisted Mr. [redacted] with the transfer and he was able to get the other company to do an immediate transfer. Upon receiving this complaint, seeing the errors made on our part, we removed the suspension from Mr. [redacted]'s account. Although we no longer had possession of the money from the renewal due to the chargeback, we immediately issued a refund for $155.40 back to his card to try to rectify the error originally made when he contacted us on October 17, 2016. At this time we have passed along feedback regarding his customer experience to our management team and have provided the proper coaching to the the agent who spoke with Mr. [redacted]. An email was sent to Mr. [redacted] on November 16, 2016 notifying him of the actions we have taken as well as an explanation of the error made by our staff.Thank you,POWWEB Customer Relations
To whom it may concern,We contacted [redacted] via email on May 20th, 2016 to gather more information on his complaint. [redacted] responded to the email and provided us with more information. Although, we have never received notice requesting to close the account until recently, we have refunded...
the past 3 years of charges. [redacted] is welcome to contact us for further information. Regards,Netfirms Support
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
False, [redacted] stated that they do not allow transactions to go through on a credit card without someone not having that credit card number... nice try in trying to advert your thieving ways however...and failing to address the UDAAP violation and deceptive manner of your website and the lack of your business name and contact information on there other than an 800#/chat that fails to disclose your business entity for this purpose.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and although I generally disagree with the specific site lock functionality stated within the message -- I have also determined that the response does satisfy my initial refund request and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Best Regards,
[redacted]
We will cancel the account and provide the customer with a prorated refund of the time remaining left on the account. We will begin the cancellation process once the customer is ready to transition to another web host.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
If the security on their system was as good as they advertise then no one entity should of planted anything in my files except me. Their security did not catch the real culprit and they advertised on my site during the down time.
Regards,
[redacted]
We have reviewed this customer’s account and were unable to locate any priorcancellation request on the account. With this being said, as a gesture of goodfaith we have issued refunds in the amount of $81.96 back to this customer’scredit card. We have also processed an immediate cancellation of this...
customer’saccount.
I reviewed the email sent to me by iPage as well as iPage's response to Revdex.com (interesting that they attempted to bypass Revdex.com by emailing me directly). They have refunded a ridiculously small sum of $59.xx to my account. I checked the [redacted]; I can still use it. Because it is useless for my requirements, I expect a FULL refund of iPage's editing capabilities. I understand that the web site hosting is not an issue - so I suppose I will have to accept that (not happy - because I would really like to fully abandon iPage and just switch to open source [redacted] - at least they have truth in marketing).---------------------------------------------------------------------...⇄ are the contents of iPage's email to me:From: [redacted]@ipage-inc.comHello [redacted],My name is [redacted] and I work in part of our Executive Response Department and I was recently made aware of the Revdex.com complaint that was submitted. I see that it is due to the inability to edit CSS in our Weebly Premium Builder. I just wanted to assure you that we have refunded The Weebly Premium builder. In regards to your hosting plan I wanted to help clarify how it is used. You are not obligated to used only the [redacted]. Our hosting allows you to use any web builder you choose. There are many third party website builders you can use and create your website with. One of the most popular programs out there is called [redacted]. It is a open source application that is compatible with most hosting providers out there. The other nice feature about [redacted] is that since it is open source which means there are many developers out there which gives you many choices for themes and plugins.Unfortunately at this time since you were not having issues with the hosting plan, we are unable to provide you a refund of that service. However as mentioned previously, we have provided you a refund for the [redacted] that you did has the issues with.If you do have any further questions, please don't hesitate to reach out to us. We are more than happy to answer any questions.Thank you,[redacted]Executive Response------------------------------------------------------------------------...⇄ expect another (satisfactory) response from iPage on this matter.Regards,
[redacted]
Revdex.com:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. [At first let me ensure you they are lying with me. I am a mentor and I am not doing any fraud activity but every time they are threating me. I did not get a penny from ipage since promoting their service. They are fraud and I got so many objection and bad reviews about their affiliation service. Their affiliation service is just like sheet. They are are using popup discount offer while my student purchasing shared hosting service.do you know why they are using popup? cause they put a rules whom are'ntterested only those people will get exit popup offer.But the truth is they are uinging their offer in my provided affiliate because if my students clicked on their popup offer they will not gonna pay me.Can you imagine how fraud they are? So many students shared me the same complain.Next one is prepaid credit card.The fraud company can accept my students payment through prepaid credit card but in September they are totally changed their tone and saying they will not pay me because my students are using prepaid credit card.Can you imagine how fraud they are? They have Rights to reject my commission but they don't have right to reject humanity.Before I join their affiliate system I heared about their bad review but I thought people are doing negative marketing.But now after 3 month of promoting ipage I got nothing.Several times I said that I am just promoting ipage only on my students.But they are not believing me.If they don't believe me then why they don't ask my affiliate for giving their passport or identity documents? why they lying that my sales are not qualified? I can see my each and every students are super actively run their niche site on the other hand they are saying my sales are not qualified they will check it next month next month and next month. But the truth iis they are fraud .If they don't pay me I have to get help from attorney general. If court investigate they must gonna say I am not lying. Finally dear Revdex.com don't give them opportunity to run fake business around the world. Every money has value and they have no rights to steel affiliates money.After facing this situation I never gonna promote them kindly request them to pay me without any farther excuse.last 4 month they are giving just excuse now I want my money.Neither I will go court.There is no other option left for me [redacted]
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
To Whom it May Concern,We respond to this complaint as follows. Mr. [redacted]'s StartLogic account was flagged as a result of receiving numerous DMCA Complaints regarding sites Mr. [redacted] was hosting on his StartLogic account. As a web hosting company, we reserve the right to...
investigate all complaints that are received, and take necessary action at our sole discretion if it is deemed that there is fraudulent activity or violations of our Terms of Service taking place through our website or email services. Upon reviewing a third party complaint about Mr. [redacted]'s website activity we launched an investigation and it was determined that we were no longer the most appropriate provider due to the numerous complaints and apparent violations of our Terms of Service. Upon deciding we could no longer host Mr. [redacted]'s website(s) we provided him with the authorization codes for his domain names registered through us so that he could transfer his domains to a new provider outside of our Endurance Brands. Regretfully, when Mr. [redacted] called our support after receiving our email notifying him of this, he was misinformed on the issue at hand by the agent he spoke with and was incorrectly advised that he would be sent a backup copy of his website files. In addition to being incorrectly advised that he would be sent a backup he was also incorrectly advised that he could setup a new account to restore his previous account. We have reviewed Mr. [redacted]'s account and have provide feedback to the managers of the agents that spoke with Mr. [redacted], to ensure the proper coaching is provided regarding communication with our customers as well as our procedures for these types of issues. Due to the nature of the complaints we received and numerous violations of our Terms of Service we will not be able to provide Mr. [redacted] with a backup of his website files nor allow him to continue using our services. Per our Terms of Service: "Users should always copy all content of a Web site to a local computer and StartLogic strongly suggest that Users make an additional copy (on tape, CD, multiple floppy disks, another desktop, or elsewhere) to ensure the availability of the files. IT IS THE USER'S SOLE RESPONSIBILITY TO MAKE OFFLINE, BACK-UP COPIES OF THE USER'S WEB SITE AND USER CONTENT AND DATA. NOTE: IT IS ESSENTIAL THAT USERS BACKUP FILES OFFLINE, EVEN IF USER PURCHASES OR HAS PRODUCTS, SUCH AS SITE BACKUP AND RESTORE." Thank you,StartLogic Customer Relations
To whom it may Concern:We have reached out to the complainant to address their issue and to come up with an amicable resolution. We were in contact via email through the dates of 03/30/2016- 04/01/2016. On 01/31/2016, StartLogic charged the customer for Domain Privacy. However, the Domain Privacy...
was not attached to any domain. We have refunded [redacted] $20.00 for the inconvenience caused.In addition to the refund, we listened to the complainants feedback regarding the policy of Domain privacy and we have forwarded the suggestion to our Engineering team to have it reviewed. [redacted] can feel free to contact us at any time for any additional inquiries regarding their account and we will be more than happy to assist with the issue.Regards,StartLogic Customer Relations
After further investigation we have found that the payments were authorized twice and only settled once. A refund for the amount of $13.96 has been initiated but the remaining authorized amount of $13.96 cannot be forced to drop. As such, unfortunately the only option is to wait for the unsettled...
authorizations to automatically drop off. We've contacted the customer to let her know of this situation and asked for her to let us know if the authorization does not drop after a few weeks.
To whom it may concern,We respond as follows to this complaint.Our records show that Mr. [redacted] created an account on 12/28/2013. The account included a hosting package and add-ons. A free domain registration was included in the hosting package, and a domain was registered for free during the...
signup process. When going through the domain registration process, the hosting plan option is not automatically selected or included in the fees. One would have to manually select the hosting option to add it to the cart. In addition, the hosting plan, as well as add-ons, would display in the cart before the payment is processed. Mr. [redacted] would have had to manually approve the purchase amount before the account was created with the selected services and the payment was processed for the charges in 2013.Mr. [redacted] accepted our Terms of Service at this time, which permits us to store the given payment method on file for future renewals. Further, the renewal policies listed in our contract and in our customer knowledgebase indicate that renewals are processed on an automatic basis unless otherwise requested by the customer 30 days prior to a renewal. We also require our customers to check the billing section of their account (Billing Central) regularly as this will document all receipts and invoices, as well as our email notifications that indicate the customer will be charged automatically. Any disputes, as documented at our Terms of Service, must be filed within 90 days of the date of the charge. Mr. [redacted] dispute for the charges processed in 2013 and 2014 exceed this timeframe, but his request for the recent charges in December 2015 do fit within the 30 day refund policy.As such, we have refunded Mr. [redacted] the full amount of $163.73 for the charges processed in 2015. As a gesture of good faith we have also refunded the full renewal amount of $103.25 paid in 2014. However, in light of the information above, we will be unable to refund the amount paid in 2013. Regards,[redacted] Customer Relations
This customer rebilled on the30th of a given month, we end up fulfilling services immediately in thefollowing month. Ultimately this customer paidfor 6 months, and 5 months appeared to have been fulfilled. Rebilled > Fulfilled July 30 > Fulfilled in AugAug 30 > Fulfilled in SeptSept 30 > Fulfilled in OctOct 25 > Fulfilled in NovNov 25 > Fulfilled in DecWhen the customer submitted the cancellation request on November 30th, we were already in process to fulfilling thecampaign for December. As a gesture of good faith we have issued a full refundof $299 for the renewal that had taken place on November 30th, aswell as a refund of $299 for the renewal on December 25th. Pleaseallow up to 7 to 10 business days for the refund to be fully processed back. Atthis time the SEO campaign for this customer has since been canceled.
According to our records, we sent renewal notices to thecustomer (see below) and the domain was set to manual renewal. The domainexpired on May 20, 2015. Customer paid $11.49 for the renewal of the domain onMay 26, 2015 but the domain renewal process failed. The customer did notcontact us about the...
issue until July 3, 2015 and by that time the domain wasin redemption status. According to our policy, the owner of the domain namemust pay a fee to remove the domain from Redemption, as well as one year ofdomain renewal. The redemption fee isnormally $99.95 but we have agreed to reduce the price of the redemption to $45as a gesture of goodwill. The customer must authorize us to charge his [redacted]account towards the redemption fee, so that we can retrieve his domain fromredemption. We will wait for further feedback from the customer on this issue.30-MAY-2015 21:18:5710 Days After Expiry end-user renewal reminder message sentto [redacted]23-MAY-2015 21:18:453 Days After Expiry end-user renewal reminder message sentto [redacted]15-MAY-2015 21:19:015 Day end-user renewal reminder message sent to[redacted]20-APR-2015 21:19:3030 Day end-user renewal reminder message sent to[redacted]21-MAR-2015 21:19:1960 Day end-user renewal reminder message sent to[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
Revdex.com, this company is committing fraud every day. I had cancelled and back in 2015 after my account was done and closed they had fraudulently charged me one other time. I reported this claim to my bank [redacted] I had to have my card that they are referencing here in this email ending #[redacted] cancelled and a different card issued. I had no other contact therein with this company and they illegally hacked me and obtained my new card number only since this past August 2017 charging $20.00, $155.00; $37.00 and some other charges they attempted to charge that my bank denied.. these are all fraudulent charges! I had to file another fraud claim with my credit card with [redacted] as I had again attempted to contact this iPage and have numerous contact attempts via phone, chat and email and faxed over my bank statement and they keep insisting that they couldn't locate the charges!!@ then asking for more personal information like the first 4 and the last 4 of my credit card number then after complaining about the $20.00 charge then these other charges of the $155.00 and the $37.00 etc popped up! on card # ending #[redacted]... They have NEVER had this card number on file as I hadn't had any other business with them.. even according to their own statement attached they had card #[redacted] which was the first card initially I had that they kept illegally charging after cancellation that they of course don't recall, (like this email screenshot attached they can't locate the charge either initially for $20.00 & kept having me do a song and dance and give them info after I called and chatted then had to email/etc.) & somehow I don't know how through the [redacted] breech or how but hacked my account and stole my credit card number and I'm sure have done to many other victims that don't regularly monitor their records. I only got a response once I filed a dispute here which even on their website they do not provide their full business name or address to mask their identity to avoid such complaints! They need to be put out of business and stopped from this illegal act of UDAAP violations and preying & stealing accounts.
Regards,
[redacted]
To Whom it May Concern,We respond to this complaint as follows. [redacted] opened a hosting account on January 20, 2017 for a 1 year term in the amount of $23.88 and wanted to migrate their [redacted] website from their current provider to their new hosting account. Upon trying to install [redacted]...
and migrate their website to their new hosting account they ran into a few issues due to the way they were trying to migrate their website as they were importing their site in an incomplete state. As a courtesy, our Technical Specialist have assisted [redacted] with the problems they were experiencing, provided the proper settings for their website and information to help them complete their site migration. This was done as a one time courtesy for [redacted] as this type of service, such as migrating a website from one provider to another, is normally a paid service by our Professional Service Team. Our Technical Specialist have also provided the proper expectations, informing that as a hosting provider we monitor how the server functions and that it is running. In addition to assisting [redacted] with the difficulties of the site migration, as a courtesy for any frustrations experienced by the right expectations not being set in the beginning, we have also applied $13.98 in account credits which can be used immediately on any future renewals and purchases. Thank you,iPage Customer Relations
To Whom It May Concern,We respond as follows to this complaint:On October 9, 2017, Mr. [redacted] contacted the Revdex.com to inquire about his experience with our support. After reviewing the account we found that on October 5, 2017, an email was sent to Mr. [redacted] via the email address...
"[redacted]", explaining that his website "[redacted]" was causing server performance issues due to Malware and had to be deactivated due to a Terms of Service violation. We requested he reach out to our support for more information about this. On October 5, 2017 Mr. [redacted]'s account was re-scanned and the files at that point came back clean. The account was reactivated and the website was back up and running. Later on October 5,2017 our system scanned the account and found more Malware. Due to this, the account was deactivated and an email was sent to "[redacted]" explaining this again, and we requested he contact our Support for more information. October 6, 2017, Mr. [redacted] called into our support about the issue. Our agent explained to Mr. [redacted] that updating his [redacted] version may help, and suggested he contact [redacted] again to see if the updated [redacted] helped with the current issue. Later on October 6, 2017, Mr. [redacted] called into our support, explaining that he updated the [redacted] version, and our scan showed that the files were clean. By October 9, 2017 our system flagged the account again for the same issue. An email was sent to the address "[redacted]" notifying Mr. [redacted] that the account was contaminated again and requested that he contact us. Upon contacting our support, on October 9, 2017, Mr. [redacted] was advised that our scan was showing more files were infected. Another agent spoke with Mr. [redacted], and indicated that our system was finding false positives due to emails being sent to customers who sign up on Mr. [redacted]'s website.It appears that Mr. [redacted] purchased the product "[redacted]: Premium and Infinity" directly through [redacted] and did not purchase any further [redacted] services through BlueHost. Therefore, we are unable to review any additional services and or the account Mr. [redacted] may have with [redacted]. If Mr. [redacted] requests a refund from [redacted], contacting the [redacted] directly, would be the next step. We can confirm that the account is active and Mr. [redacted]'s website "[redacted]" is up and running. We reached out to Mr. [redacted] via the email "[redacted]". We have asked that Mr. [redacted] replies to ticket [redacted], should he have any additional questions or concerns. We will be more than happy to help. Thank you again for bringing this matter to our attention. Regards,BlueHost Customer Relations
To Whom it May Concern,We respond to this complaint as follows. Mr. [redacted] was sent an invoice on September 10, 2016 which was 30 days prior to being billed via the billing email address on his account. The invoice advised that Mr. [redacted]'s hosting would automatically...
renew with the payment method on file on October 10, 2016. On October 10, 2016 his hosting automatically renewed for 1 year in the amount of $155.40. This renewal processed as an automatic renewal with the payment method on file due to his account being set to auto renew. When Mr. [redacted] agreed to our Terms of Service he agreed to allow the payment method on file be charged automatically when his products and services were set to automatic renewal status. Mr. [redacted] contacted our phone support on October 17, 2016 requesting to have his hosting plan canceled and receive a refund. Unfortunately, due to a mistake made by the agent he spoke with, the immediate cancellation and refund did not take place. Regrettably, as the account was not properly cancelled, on November 11, 2016 Mr. [redacted] placed a chargeback dispute with his bank for the hosting renewal as he had not received a refund. When we were notified by his bank on November 15, 2016, it initiated a suspension of his account as the money for the renewal of his account was taken back from the bank. When a chargeback is made on an account an email is automatically initiated advising the customer that we have received notice of a chargeback and that a temporary suspension of the account is done until the billing issue is resolved. November 15, 2016 Mr. [redacted] contacted our support requesting to have his domain transferred to another company. The agent assisted Mr. [redacted] with the transfer and he was able to get the other company to do an immediate transfer. Upon receiving this complaint, seeing the errors made on our part, we removed the suspension from Mr. [redacted]'s account. Although we no longer had possession of the money from the renewal due to the chargeback, we immediately issued a refund for $155.40 back to his card to try to rectify the error originally made when he contacted us on October 17, 2016. At this time we have passed along feedback regarding his customer experience to our management team and have provided the proper coaching to the the agent who spoke with Mr. [redacted]. An email was sent to Mr. [redacted] on November 16, 2016 notifying him of the actions we have taken as well as an explanation of the error made by our staff.Thank you,POWWEB Customer Relations
To whom it may concern,We contacted [redacted] via email on May 20th, 2016 to gather more information on his complaint. [redacted] responded to the email and provided us with more information. Although, we have never received notice requesting to close the account until recently, we have refunded...
the past 3 years of charges. [redacted] is welcome to contact us for further information. Regards,Netfirms Support
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
False, [redacted] stated that they do not allow transactions to go through on a credit card without someone not having that credit card number... nice try in trying to advert your thieving ways however...and failing to address the UDAAP violation and deceptive manner of your website and the lack of your business name and contact information on there other than an 800#/chat that fails to disclose your business entity for this purpose.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and although I generally disagree with the specific site lock functionality stated within the message -- I have also determined that the response does satisfy my initial refund request and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Best Regards,
[redacted]