AmeriGas Propane LP

June 28, 2017Dear *** ***:Thank you for giving AmeriGas Propane, L.P, d/b/a *** Gas Co(“AmeriGas”) an opportunity to respond to *** ***’s complaint regarding pricingAmeriGas takes any complaint by its customers seriouslyTherefore, upon receipt of her complaint, we investigated the
allegations contained therein and provide the following response based on our findings.A review of our records show *** *** was not on any of our pricing programs which could provide her with a locked in rate or allow for budget billingThese programs were explained to *** ***, but she denied enrollmentWe regret losing *** *** as a customer but her account has been closed per her request.? AmeriGas reasonably considers this matter resolvedIf you have any questions or require further information, please feel free to contact the customer advocacy department at ###-###-####.? Sincerely, ? Tracie R Customer Advocacy Specialist

April 25, 2018Dear *** ***:Thank you for giving AmeriGas Propane, L.P(“AmeriGas”) d/b/a/ Bi-State Propane an opportunity to respond to Kent Simpson’s complaint regarding a refundAmeriGas takes any complaint by its customers seriouslyTherefore, upon receipt of his complaint, we investigated
the allegations contained therein and provide the following response based on our findings.We apologize for any confusion to *** ***; refunds are issued to the customer once the tank has been removed from the property*** *** requested a refund check immediately for the credit on his accountAs a courtesy, we processed a refund on April 2, for the credit for $An additional refund check will be issued for the propane remaining in the tank once the tank has been picked up.We value our customers both past and present and apologize for any inconvenience to *** ***If you have any questions or require further information, please feel free to contact me.Sincerely,Jill RCustomer Advocacy Manager

I am on a monthly budget of $for propaneAmerigas is increasing the "budget" amount to $they claim it is due to increase usage and to avoid a high settle upI have tickets to prove I am not using more propane and will not have a high settle upAlso, this exceeds my monthly budget and will be to stress for me to manage.? ? to remain at a the $monthly budget

We have reviewed our meter read with the one that *** *** has provided us and have confirmed that the read on her account is accurateIf *** *** would like to be put on a payment plan, please contact the local office at ###-###-####Thank you,Melissa F*

AmeriGas' position has not changed

I was not able to view the attachmentit indicates the attachment is a pdfbut opens as text that's not readableplease send me a respond that I may viewthank you so much
Regards,
[redacted]

April 25, 2018Dear *** ***:Thank you for giving AmeriGas Propane, L.P(“AmeriGas”) an opportunity to respond to *** *** ***’s complaint regarding tank removalAmeriGas takes any complaint by its customers seriouslyUpon receipt of *** ***’s complaint, we investigated the allegations
contained therein and provide the following response based on our findings.We apologize to *** *** for the delay of the tank removalWeather and the soft ground caused the delayWe have since removed the tank from him propertyThe removal of the tank was completed on April 23, and we did not charge any of our standard fees.We value our customers both past and present and apologize for any inconvenience to *** ***If you have any questions or require further information, please feel free to contact me.Sincerely,Jill RCustomer Advocacy Manager

Thank you for giving AmeriGas Propane, L.P(“AmeriGas”) an opportunity to respond? to [redacted]’s complaint regarding billing concernsAmeriGas takes any complaint by its? customers seriouslyTherefore, upon receipt of her complaint, we investigated the allegations? contained
therein and provide the following response based on our findings.? By way of background, Ms[redacted] was not participating in one of our Guaranteed Price? Protection (GPP) programs which allow a customer to lock in their propane at a specific price or? enter into a budget pay agreementAs such, Ms[redacted] is considered a market based customer? and pays a price per gallon set by the company on the date of deliveryIn addressing Ms.? [redacted]’s concern that other propane companies offer lower pricing, it is a common practice in the? propane industry to offer “first fill” or very attractive introductory pricing to new customers that is? at or below market rates as a vehicle to attract new businessThis “first fill” pricing is markedly? different from a competitor’s market-based pricingWe have offered a one-time concession? of $but Ms[redacted] declined.? We value our customers both past and present and apologize for any inconvenience to? Ms[redacted]If you have any questions or require further information, please feel free to contact? me.? Sincerely,? Melissa F[redacted]? Melissa F[redacted]AmeriGas Propane, LPCustomer Experience Specialist?

Thank you for giving AmeriGas Propane, L.P(“AmeriGas”) an opportunity to respond [redacted]? [redacted]’ complaint regarding her accountAmeriGas takes any complaint by its customers seriously.? Therefore, upon receipt of her complaint, we investigated the allegations contained therein and provide
the? following response based on our findings.? Ms[redacted] is correct she was charged both a tank rental and removal feeThese are AmeriGas’? standard fees and they are clearly outlined in our Terms and Conditions, which are given to all of our? customers when they begin service with us and can also be found on our website www.amerigas.com.? However, as a courtesy to Ms[redacted] we have removed both of these fees and will be refunding her an? additional $Ms[redacted] can expect to receive her refund in the next several weeks.? We thank Ms[redacted] for her patronage and trust this response addresses her concernsIn light of? the foregoing, AmeriGas reasonably considers this matter closed.? Sincerely,? Michele O’[redacted]? Michele O’[redacted]? Customer Advocacy Specialist?

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This complaint is against *** *** *** ***? ??" not AmeriGas.? Please forward to the correct company.? ? ? Jill R*** | Customer Advocacy Manager | AmeriGas? ?

? Thank you for giving AmeriGas Propane, L.P(“AmeriGas”) an opportunity to respondto *** *** complaint regarding billing concernsAmeriGas takes any complaint byits customers seriouslyTherefore, upon receipt of his complaint, We investigated the allegationscontained therein and provide the following response based on our ?ndings.We apologize for the confusionSince ?ling this complaint, We issued a credit for $931.20.*** *** has received a refund for $His account is closed With a zero (0) balance.We value our customers both past and present and apologize for any inconvenience to*** ***If you have any questions or require further infonnation, please feel free tocontact me.Sincerely,*** ***Melissa Fi**Customer Experience Specialist*** ***
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November 22, 2017Dear *** ***:Thank you for giving AmeriGas Propane, L.P(“AmeriGas”) an opportunity to respond to *** ***s complaint regarding fee concernsAmeriGas takes any complaint by its customers seriouslyTherefore, upon receipt of his complaint, we investigated the allegations
contained therein and provide the following response based on our findings.In his complaint, *** *** states that he was charged a tank rent feeAs stated in our Terms and Conditions, which can be found on the AmeriGas website and the back of customer invoices, customers must pay a tank rent fee for leased equipment on their propertyAs a courtesy we are waiving all fees on the account that consist of tank rent and one (1) late fee for the amount of $and we will not be charging *** *** for the tank pickup fee.We value our customers both past and present and apologize for any inconvenience to *** ***If you have any questions or require further information, please feel free to contact me.Sincerely,Melissa F.Customer Experience Specialist

June 24, 2016Dear [redacted]:Thank you for giving AmeriGas Propane, L.P("AmeriGas') the opportunity to respond to the above-referenced complaintAmeriGas takes all complaints from its customers seriouslyTherefore, upon receipt of this complaint, we investigated the allegations contained therein
and provide the following response based on our findings.To address [redacted]s billing concerns, a review of the account shows this is a metered customerIn order to receive an accurate monthly reading, AmeriGas must be able to access the meter on the account, Unfortunately, for several months we were not able to gain access due to a locked gate, which means the bill was calculated using an estimated meter readUnfortunately, when [redacted] finally contacted us and we were able to get an accurate reading our estimates were found to be low, thus causing the higher than bill.In regards to [redacted]s plans to convert the home to electric, we would like to outline the associated feesPer the LP-Gas Service Agreement (attached), Section 7.2, there will be a $meter removal and service termination fee.We apologize to [redacted] for any inconvenience we may have caused and trust this response? address his concernsIn light of the foregoing, AmeriGas reasonably considers this matter resolvedIf you have any questions or require further information, please feel free to contact me.Sincerely,Míchele O.Customer Advocacy Specialist

From:? Amerigas Customer AdvocateDate: Tue, Aug 25, at 12:PMSubject: [redacted], Complaint No[redacted]To: "[redacted]" Cc: "W[redacted], Bob" , "T[redacted], Trip"
Ms[redacted].Attached is the official response to Mr[redacted]’s complaint.? Thanks,Jill? ? Jill D[redacted]Driving Customer Delight Every DayCustomer Advocacy ManagerOffice: ###-###-####Thank you for giving AmeriGas Propane, L.P an opportunity to respond to Steven? [redacted]’s complaint regarding tank ownershipAmeriGas takes any complaint by its customers? seriouslyTherefore, upon receipt of Mr[redacted]’s complaint, we investigated the allegations? contained therein and provide the following response based on our findings.? District Manager, Bob W[redacted] contacted Mr[redacted] directly to resolve the issue of tank? ownershipMrW[redacted] released ownership of the tank to Mr[redacted] and sent him written? confirmation.? We value our customers both past and present and apologize for any inconvenience we? may have caused Mr[redacted]In light of the foregoing, we reasonably consider this matter? resolvedIf you have any questions or require further information, please feel free to contact? me.? Sincerely,? Jill D[redacted]? Jill D[redacted]? Customer Advocacy Manager?

June 28, 2016? Dear [redacted]:? Thank you for giving AmeriGas Propane, L.P(“AmeriGas”) an opportunity to respond to [redacted]’s complaint regarding his accountAmeriGas takes any complaint by its customers seriouslyTherefore, upon receipt of his complaint, we investigated the
allegations contained therein and provide the following response based on our findings.? We assure [redacted] safety is AmeriGas’ number one priority and apologize if he was made to feel otherwiseUnfortunately, when [redacted] reported the leak he did not call our 24-Hour Emergency Call Center but rather sent an email to one of our workers in the officeOur worker did follas soon as she received the email the next day but had [redacted] contacted the call center we would have been able to handle his situation immediatelySince receiving this complaint we have removed [redacted]’s tanks and processed a credit memo bringing his account balance to zero[redacted]’s account has now been closed.We value our customers both past and present and trust this response addresses [redacted]’s concernsIn light of the foregoing, AmeriGas reasonably considers this matter resolvedIf you have any questions or require further information, please feel free to contact me.? Sincerely,Michele O’[redacted]
? AmeriGas Customer [email protected]: ###-###-####

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

From:? Amerigas Customer AdvocateDate: Fri, Feb 9, at 3:PMThank you for giving AmeriGas Propane, L.P(“AmeriGas”) an opportunity to respond? to [redacted]’s complaint regarding billing concernsAmeriGas takes any complaint by
its? customers seriouslyTherefore, upon receipt of his complaint, we investigated the allegations? contained therein and provide the following response based on our findings.? Since filing this complaint, we have come to a satisfactory resolutionMs[redacted] has? accepted our floating contract and we have rebilled for the past two (2) deliveries.? We value our customers and apologize for any inconvenience to Ms[redacted]If you? have any questions or require further information, please feel free to contact me.? Sincerely,? ? Melissa F[redacted]AmeriGas Propane, LPCustomer Experience Specialist

July 6, 2017Dear MS. Butts:Thank you for giving AmeriGas Propane, L.P., (“AmeriGas') an opportunity to respond to [redacted]' complaint regarding tank ownership. AmeriGas takes any complaint by its customers seriously. Therefore, upon receipt of her complaint, we investigated the allegations...

contained therein and provide the following response based on our findings.A review of our records show the tank on [redacted]' property is company owned. Attached is her signed lease agreement dated June 10, 2004. As we are unable to provide information regarding another customer's account, the lease agreement with the previous home owner cannot be shared. If [redacted] has documentation showing the purchase of the tank we invite her to submit it to the Royal Oaks, CA office and we would be happy to update the tank ownership status in our system.AmeriGas reasonably considers this matter resolved. If you have any questions or require further information, please feel free to contact the customer advocacy department at ([redacted].Sincerely,Tracie R[redacted]Customer Advocacy Specialist Driving Customer Delight Every Day

July 17, 2017Dear [redacted]:Thank you for giving AmeriGas Propane, L.P, (“AmeriGas”) an opportunity to respond to [redacted]’s complaint regarding a safety concern and billingAmeriGas takes any complaint by its customers seriouslyTherefore, upon receipt of his complaint, we investigated the
allegations contained therein and provide the following response based on our findings.A review of our records show a technician was dispatched in December to respond to a suspected gas leakAt the time of service, a small bubble was found in the line and the tank was yellow tagged to be servicedUnfortunately, due to staff changes, this did not happen immediatelyWe assure [redacted] this initial discovery was not a hazard but should have been taken care of in a timely mannerSince that did not happen, a credit equivalent to a full tank of propane was promisedThis credit was not initially applied to the account but was later correctedAs of the date of this letter, [redacted] has a zero balance on his accountWe apologize for the inconvenience this caused? AmeriGas reasonably considers this matter resolvedIf you have any questions or require further information, please feel free to contact the customer advocacy department at ###-###-####.? Sincerely,Tracie R[redacted]Customer Advocacy Specialist###-###-####[redacted]@amerigas.com?

Thank you for giving AmeriGas Propane, L.P. (“AmeriGas”) an opportunity to respond to [redacted]’s complaint regarding her account. AmeriGas takes any complaint by its customers seriously. Therefore, upon receipt of her complaint, we investigated the allegations contained therein and...

provide the following response based on our findings. In addition to receiving this letter Ms. [redacted] also contacted her local office directly. Ms. [redacted] spoke with AmeriGas District Manager Michael Vandevander on March 30, 2016 and he had a service technician out to restore her service that day. In addition he also told Ms. [redacted] he would investigate why she received the delivery in the first place. Mr. V[redacted] has begun the process of removing all of the late fees and told her he was looking in to putting these back on her credit card. We value our customers and are sorry for any inconvenience caused to Ms. [redacted]. In light of the foregoing, AmeriGas reasonably considers this matter in the process of being resolved. If you have any questions or require further information, please feel free to contact me. Sincerely, Michele O’[redacted] Michele O’[redacted] Customer Advocacy Specialist