AmeriGas Propane LP

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that it makes no sense to pursue this matter any further with Amerigas.Their response says my tank was full. It was at 70%. 70% of a gallon tank is not full. I will pursue switching ** providers. Thank you for your efforts in trying to find a resolution to this problem. At least my complaint is now on file.Sincerely,
*** ***

From: *** * ***Date: Mon, Sep 18, at 11:AMSubject: case # *** resolvedTo: ***Hello ***thank you for your help.sorry for not responding to the original Revdex.com message.an Amerigas manager did call meand the case has been resolved to my satisfaction.***

April 28, Dear *** ***:">Thank you for giving AmeriGas Propane, L.P (“AmeriGas”) an opportunity to respond to *** ***’s complaint regarding a tank removal and feesAmeriGas takes any complaint by its customers seriouslyTherefore, upon receipt of *** ***’s complaint, we investigated the allegations contained therein and provide the following response based on our findingsOn April 23, the tank was removed from *** ***’s property and no fees were applied to her account for the removalOn April 27, a refund of $was issued to *** ***We ask that *** *** allow a couple of weeks for the refund to arrive*** ***’s account has been final billed with a zero (0) balanceWe value our customers both past and present and apologize for any inconvenience to *** ***In light of the foregoing, AmeriGas reasonably considers this matter resolvedIf you have any questions or require further information, please feel free to contact meSincerely,
Haven D
Customer Advocacy Department

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: After technician came out and found discrepancies (one being the meter # did not match the meter # on invoice), he put in a work order and requested the meter be replaced. The appointment for meter replacement was the morning of April 28, 2015. No one has showed up or called about replacing the meter. I took today off to have the meter replaced because someone has to be home when its being installed. I find this to be very rudeIf an employee did this, they would be fired. The only problem is they are the only provider of gas for the area. I need this matter resolved efficiently and effectively. Thank you
Regards,
*** ***

January 7, Dear *** ***:">Thank you for giving AmeriGas Propane, L.P (“AmeriGas”) an opportunity to respond to *** ***’s complaint regarding a billing issueAmeriGas takes any complaint by its customers seriouslyTherefore, upon receipt of ***’s complaint, we investigated the allegations contained therein and provide the following response based on our findingsOn January 7, credits totaling $were applied to *** *** account*** *** account has been final billed and currently has a zero (0) balanceWe apologize for any inconvenience caused to *** *** and trust this response addresses his concernsIn light of the foregoing, AmeriGas reasonably considers this matter resolvedIf you have any questions or require further information, please feel free to contact meSincerely,Jill D
Customer Advocacy Manager

We have had a horrible experience with AmerigasI wouldn't recommend this company to anyoneThey are unable to properly answer phone calls/ call customers back, bill correctly, or follow up with anythingWe first got our propane tank installed October of We received a phone call after installation to take a survey and we told the Repwe had yet to receive a billThe Repstated its on its wayWhen we finally did receive a bill there was a late fee assessedWe called to dispute this late fee as we hadnt even received a previous bill and we wanted to set it up on a monthly paymentWe made our first payment that day to apply to the first monthWe then received another bill stating a late fee and when calling to figure that out we were told that last payment only applied to the late feeThis process continued on for months and we finally got this payment plan set up in March of We paid the bill off in May In September of we call to have Amerigas pick up the tank as we no longed needed itThey said they would come get it, they didnt as usualJanuary we still have the tank in our yard and receive yet another billOur lawyer calls to dispute this bill and request they remove this tank out of our yardOf course they say they will remove the bill charge and come pick up the tankIts now March 13, and we still have this tank in our yardThis is a poor excuse of a company and I would warn anyone from doing business with them

From: Revdex.com of Metro Washington DCDate: Wed, Jan 27, at 8:AMSubject: Fwd: Complaint ID # ***To: Vernette *** ---------- Forwarded message ----------From: *** *** Date: Tue, Jan 26, at
5:PMSubject: Complaint ID # ***To: MyRevdex.com Info Dear Ms*** :Winnie from AmeriGas left a message on our phone stating that she talked with the manager and they will make a one time adjustment since there was some confusion over the bill. She said these charges will apply for any future service. They are adjusting plus the tax, which is a total of off, leaving a total of 98.82. We paid the invoice of the adjusted amount of 98.82. Reference our check number ***. We appreciate your help in this matterThank you *** B***

I have been trying to work with my local office of Amerigas to have a refund check sent for a pre-paid delivery I over paid for I have been calling them for over a month, and they continue to tell me that the check is in the mail I called weeks ago after having still not received my refund, and the customer service representative assured me that the check had been reissued and would be received within 7-days After still not having received this check weeks later, I caled the main customer service line and was informed that in fact the check had been issued a week after the original representative had informed me it was issued So not only have I been given the run around for my money, but I have been out right lied to by this company And Ive had to chase them down - there have been no return calls as I've requested from them I've know been told I'll have to wait again, and that there is no way to issue my refund directly back to the tender in which it was originally paid for (which was a credit card), and essentially that I'll have to wait and nothing can be done I will never do business with this company again, and I will ensure that this opinion is shared

January 15, 2015Dear *** ***:Thank you for giving AmeriGas Propane, L.P(“AmeriGas”) an opportunity to respond to *** ***’s complaint regarding his accountAmeriGas takes any complaint by
its customers seriouslyTherefore, upon receipt of his complaint, we investigated the allegations contained therein and provide the following response based on our findings*** *** is correct we did remove our tanks with the propane he bought from another supplier in themAmeriGas District Manager Rob T*** contacted *** *** directly regarding this matter and they were able to reach a mutually agreeable resolutionWe value our customer’s both past and present and apologize for any inconvenience we may have caused *** ***In light of the foregoing, we reasonably consider this matter closedIf you have any questions or require further information, please feel free to contact meSincerely,
Michele O
Customer Advocacy Department

For privacy reasons, we can not provide any further information to *** *** regarding *** ***' account

Complaint: ***
I am rejecting this response because:
I closed on this home on Jan 7, Amerigas's dealing with Realty was in December, Whatever this business was about, I had no part in it and assumed no legal obligation to Amergas in the purchase of this propertyI have no idea who the Realty company is and I repeat I have no contract with AmerigasAll I want is their tank removed from my property and their bill dismissedI have my own tank and have no need for the piece of junk they claim to ownI have no intention of ever doing business with them and will not be blackmailed to purchase propane from them to get the bill dismissedLook at it this wayIf a car rental company had parked a junk car in your yard with no ID on it and then two years later sent you a rental bill for use, would you pay it?
If Amerigas will show proof of ownership for this tank they are very welcome to come get it
Regards,
*** ***

Thank you for giving AmeriGas Propane, L.P(“AmeriGas”) an opportunity to respond to *** ***’s complaint regarding her monthly budget payment increaseAmeriGas takes any complaint by its customers seriouslyUpon receipt of her complaint, we investigated the allegations
contained therein and provide the following response based on our findings. Ms*** is enrolled in our AmeriGuard Budget Payment ProgramBy way of background, the AmeriGas AmeriGuard Program is an optional program where our customer receives a fixed price for a fixed period of time during which the customer is placed on a monthly payment planUnder Ms***’s AmeriGuard contract, from June 1, to May 31, 2018, Ms*** has a fixed price per gallon of $with a monthly adjustable amount of $Paragraph six (6) of the AmeriGuard agreement states, “AmeriGas will periodically review the actual propane usage, and it reserves the right to adjust the monthly payment to account for changes in usage.” Ms*** was emailed a notification in February informing her of a budget payment adjustment beginning with her payment due March 30, Her new monthly payment due is $212.00. We value our customers and apologize for any inconvenience to Ms***. Melissa F*AmeriGas Propane, LPCustomer Experience Specialist

November 10, 2017 Dear *** ***:Thank you for giving AmeriGas Propane, L.P, d/b/a *** ***-Winston Salem (“AmeriGas”) an opportunity to respond to *** ***’s complaint regarding Tank RentAmeriGas takes any complaint by its customers seriouslyTherefore, upon receipt of his
complaint, we investigated the allegations contained therein and provide the following response based on our findings.In her complaint, *** *** states that she was charged a tank rent feeAs stated in our Terms and Conditions, which can be found on the AmeriGas website, customers must pay a tank rent fee for leased equipment on their propertyThe amount of the fee will depend on the size of the tank and the customer’s annual usageWe have come to an agreement with *** *** that we will replace her tank with a smaller tank, in order to avoid tank rentAs a courtesy we will waive the tank rental and three (3) late fees, for a total of $She has agreed to pay the standard service charge of $59.99.We value our customers and apologize for any inconvenience to *** ***If you have any questions or require further information, please feel free to contact me.Sincerely,Melissa F*AmeriGas Propane, LPCustomer Experience Specialist***

March 17, Dear *** ***:">Thank you for giving AmeriGas Propane, L.P (“AmeriGas”) an opportunity to respond to *** ***’s complaint regarding her accountAmeriGas takes any complaint by its customers seriouslyTherefore, upon receipt of *** ***’s complaint, we investigated the allegations contained therein and provide the following response based on our findingsAmeriGas District Manager, Scott F* contacted *** *** and discussed the pricing on her accountHe explained price adjustment were done to reflect pricing of $per gallon for her last seven (7) deliveries totaling $1,*** *** has been placed on an AmeriLock fixed price contract for $until May 31, We apologize for any inconvenience caused to *** *** and trust this response addresses her concernsIn light of the foregoing, AmeriGas reasonably believes this matter to be resolvedIf you have any questions or require further information, please feel free to contact meSincerely,
Jill D
Customer Advocacy Manager

May 19, 2014Dear *** ***:Thank you for giving AmeriGas Propane, L.P(“AmeriGas) an opportunity to respond to *** ***’s complaint
regarding her accountAmeriGas takes any complaint by its customers seriouslyTherefore, upon receipt of ***’s complaint, we investigated the allegations contained therein and provide the following response based on our findings.*** is a meter customer and her meter reading is showing she is using propaneAmeriGas has offered previously to meet with *** to investigate her system but she has refusedDistrict Manager *** *** would like schedule an appointment to go to her residence to check over the systemIn order to schedule the appointment *** can contact *** directly at ###-###-####.We value our customers both past and present and apologize for any inconvenience to ***If you have any questions or require further information, please feel free to contact me
Sincerely,

October 17, 2014Dear *** ***:Thank you for giving AmeriGas Propane, L.Pd/b/a Energy North Propane (“AmeriGas”) an opportunity to respond to *** ***’s complaint
regarding tank removalAmeriGas takes any complaint by its customers seriouslyTherefore, upon receipt of his complaint, we investigated the allegations contained therein and provide the following response based on our findings.In addition to this letter *** *** was also in direct contact with his local District Manager Michael S*MrS*** has informed me this matter has been resolved and that *** ***’s tank was pickon October 11th.We value all of our customers both past and present and apologize for any inconveniences we may have caused *** ***In light of the foregoing, we reasonably consider this matter resolvedIf you have any questions or require further information, please feel free to contact meSincerely,
Jill D
Customer Advocacy Manager

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***Attached please see AmeriGas’ official response to the above-referenced complaint. Tracie R***
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*** Thank you for giving AmeriGas Propane, L.P, (“AmeriGas”) an opportunity to respond to Kirk Guier’s complaint regarding damage to his property and billing issuesAmeriGas takes any complaint by its customers seriouslyTherefore, upon receipt of his complaint, we investigated the allegations contained therein and provide the following response based on our findings.A review of our records show prior to receiving this complaint, we had no knowledge of a damage claim from *** ***We have gone to his home, in addition to attempting to make contact via phone several times with no successWe urge *** *** to contact our local District Manager, Terry B*** at ###-###-#### to discuss any concerns regarding damage so we may investigate the claims.Regarding billing for tank rent, *** *** has three tanks on his property, which would all be subject to our tank rent charge as outlined in our Terms and ConditionsHowever, *** *** was only charged rent on one of his leased tanksIn further working with *** ***, one of the two tank rent charges, as well as all late fees have been credited back to his accountHe currently has a balance due for the lease of one tank in the amount of $Again, *** *** can contact MrB*** to discuss this furtherAt no time was *** ***’s credit affected by our collection attempts.AmeriGas reasonably considers this matter resolvedIf you have any questions or require further information, please feel free to contact the customer advocacy department at ###-###-####

February 19, 2018Dear *** ***:Thank you for giving AmeriGas Propane, L.P, d/b/a *** *** (“AmeriGas”) an opportunity to respond to *** ***’s complaint regarding billing concernsAmeriGas takes any complaint by its customers seriouslyTherefore, upon receipt of her complaint, we
investigated the allegations contained therein and provide the following response based on our findings.By way of background, *** *** requested and was emailed a payment plan on July 17, We advised *** *** that until the signed payment plan was returned, her account would continue to accrue late feesThe signed payment plan was never returned to the district, so her account was still accumulating late fees*** *** continued to make individual monthly payments without a signed payment plan until she requested to cancel her accountThe account balance is currently $due immediately, which consists of past due balance, service dispatch fee and three (3) late feesShe will continue receive collection notices until it is paid in full. We value our customers both past and present and apologize for any inconvenience to *** ***If you have any questions or require further information, please feel free to contact me. Sincerely, Melissa FCustomer Experience Specialist

Amerigas bought out my propane providerI did not monitor my gas prices and over the last three years I have been paying nearly double what other propane providers were chargingAmerigas refuses to resolve this even though they acknowledge their prices are higher

Thank you for giving AmeriGas Propane, L.P, (“AmeriGas”) an opportunity to respond to *** ***’s complaint regarding billing and account closureAmeriGas takes any complaint by its customers seriouslyTherefore, upon receipt of her complaint, we investigated the allegations
contained therein and provide the following response based on our findings. Ms***’s delivery address of *** *** Drive was confirmedMs***’s account was terminated on December 20, due to a request made with our local AmeriGas office during a callWhile Ms*** was a forecast customer prior closing her account, this account closure is why she did not receive a scheduled delivery and ran out of propane Regarding her payments and their application as listed on Ms***’s complaint, we can confirm payments of $213.84, and $were applied to account number ***These checks were concurrent with her invoice amounts and left a credit of $36.00 on this accountAfter further review, we found that Ms*** had an additional account. Account number***-***-*** shows the payments she questionsThere was a charge of $39.99 and $It appears Ms*** made a duplicate payment, leaving a credit of $As both of her accounts are now closed, she will receive a refund for the credit balances. AmeriGas reasonably considers this matter resolvedIf you have any questions or require further information, please feel free to contact the customer advocacy department at ###-###-####. Sincerely, Tracie R*** Tracie R*** Customer Advocacy Specialist Cc: Rich F*, Area Director Kevin S***, District Manager