Amy's Green Dry Cleaning

We do not offer a refund for services We do however offer a complimentary redo within hours of pick up Items will be redone if brought back in original packaging We can extend this window of time and repress the items, if brought back unworn and in the original packaging

We apologize to the complainant for the situation that occurred over the phone about our delivery services Under the delivery tab on our website is our policy on route delivery for apartments / condominiums It is stated as follows: Amy's Green Dry Cleaning delivers dry cleaning to multi-resident condominiums and apartment buildings that are serviced by an onsite facility manager, or that have a secure centralized storage area We do not have labeled van's, our van's are white and unmarked We will continue to train and coach Taylor Thank you, Amy

Complaint: [redacted] I am rejecting this response because: the blouse in question is not the same blouse that had a redo done on itI had several things cleaned by Amy's recently within last months, and this blouse was one of the other onesthe blouse had zero wear and tear on it when I dropped it off for cleaning It was in brand spanking new condition and had only been worn once, which is why it had never been washed before The "wear and tear" excuse is a total fabrication on Amy's part However, it did have stains on it when I picked it up (small ones) that were not there before3.there was a gap in time between when blouse was picked up by me (after you cleaned it) and when I noticed the shrinkage and stains, because I didn't check it when I picked it up Why would I? Why would I have ever thought Amy's would shrink and destroy my blouse? I noticed the shrinkage when I went to wear it, when I tried it on, later Which is totally reasonableThe shrinkage is not evident? Are you kidding me? That is absolutely ridiculous to state How does Amy's go about measuring shrinkage? Did you see me wearing the blouse before cleaning and after cleaning? You didn't But I did, and the shrinkage is TOTALLY EVIDENT If you compared it to a brand new blouse of this brand from [redacted] s, before Amy's washed it, you could compare and measure the shrinkage I could even measure the sleeves now with a measuring tape and SHOW you the difference between the sleeves now and the sleeves of the manufacturer specifications The sleeves are DRASTICALLY SHORT They don't fit They used to be too long on me Now they are SEVERAL inches too short Also the whole size of the blouse shrank, and the whole blouse fits differently and is too small Amy's is flat out denying responsibility when this is 100% their faultThey blamed it on "not knowing where the silk came from" and are basically just throwing in every kitchen sink excuse they can think of to evade responsibility for ruining my property I am completely appalled by this failure to take responsibility or provide anything even close to good customer serviceWorst experience I ever had with any business in my life The "customer service" to boot was misinforming, incompetent, and flat out rude Regards, [redacted]

Complaint: [redacted] Continuing to respond with the exact same drivel doesn't solve any issuesAlthough to your credit, you've went from the $it says on my receipt and managed to take seven dollars off of it somehowAlso you decided to take off the cleaning price which of course you messed up as wellOnce again, since you refuse to address the issue, the pants were not hemmed in accordance to industry standards, whatever that means, because industry standards follow THE CUSTOMERS REQUESTS! This is getting tiresome Simple fact is that I make more money then your company does and I have better lawyersI require my money back in the amount of $by end of day Friday November 21st, In cash, the exact same way I paid youIf that deadline isn't fulfilled, I shall proceed with legal civil action for a much larger amountAlso at that time I will inquire about criminal actions against the company directly and the owners of the companyPretty sure you run your company illegally some way and frankly, I could care less if you go to the klink for awhile Regards, [redacted]

Complaint: [redacted] I am rejecting this response because:I am rejecting this because obviously they know how to get out of paying for destroying other people's propertyI do not have a proof of purchase for the curtainsAny it knows how to look at material and tell if it's old or sun faded, which these curtains were not! As I said, I will spread the word on what kind of business this is and what the owners are all aboutWe have owned a business in Loveland for years and if we treated our customers this way, we wouldn't be here! I'm sure it will only be a matter of time before word of mouth gets around Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: Their statement is falseThere was no previous stain on the jacket pocket or the front of the jacketIf so, these stains would have been identified by the staff member checking in the jacketThe jacket went into cleaning without these marks, and the cleaning process created this problemTrying to say there were hidden stains in a garment that were brought out by cleaning is a completely bogus response that is an attempt to remove any responsibility from the businessThe spots need to either be removed completely or the jacket needs to be replaced Regards, [redacted]

An alteration work order was entered into prior to serviceThe work order explains the terms of service The alteration was performed in good faith and to industry standard We do not offer refunds after work is preformed The customer service manager offered to sent the item back to the alteration department at no additional charge and the client declined

We did not clean the complainants bag We did test the soiling and determined the bag was to dirty to respond to cleaning.The complainant signed a release prior to testing A full refund was given The bag is in our professional opinion as leather experts is older than two years and has aged out and per the DLI no monitary value

Complaint: [redacted] I am rejecting this response because: The blouse was shrunken It is absurd, offensive, and inane, that you would think I would contact your business this many times, had there not been a legitimate issue with the blousePlease do refund me the cost of the cleaning That is the very least that you could, and should have done, a long time ago You can credit the original form of payment However, I am not nearly satisfied with this resolution, as the cost of the blouse itself should be reimbursed, since you ruined it That was $ There is nothing wrong with [redacted] 's silk If your company cannot reliably clean 100% silk garments, then you should not advertise that you can The fact that you are passing the buck along to [redacted] 's so that they can pay for your mistake is reprehensible Regards, [redacted]

Revdex.com: I have reviewed the response made by the business, and find that this resolution is satisfactory to me Regards, [redacted]

Complaint: [redacted] I am rejecting this response becauseyou told me this is so why would you redo themThat does not make any sense Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because:This bag did not receive a simple soil test, everything but the handle has been treated and is obviously a different texture because it was treated This is less than months old It does have a stain, but that is not the problemThe problem is that I was told on January 2, my bag was not being treated because they could not treat the material and that it was at the store for pick up However, it was treated, as seen on the receipt January 6, I signed a release for the coats I had cleaned, but was told by the store clerk my bag would not be cleaned until they confirmed they can treat it The voice mail stating "we can not touch this kind of material" is also attached as well as a photo of the receipt demonstrating the employee who sent my bag back to the plant to be treated Furthermore, I was ignored while trying to solve this dispute for more than weeks The employees were appalled at what has happened, one stating "the way this company handles these kinds of things is completely [redacted] ." Regards, [redacted]

Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me
Regards,
*** ***

I am an executive in the high end travel and hospitality industry, and I have to say the customer service is absolutely horrible I tried this cleaner because of the green, environmentally friendly process, but I recently picked up two shirts they had cleaned Both shirts had a small razor type cut on them, one on the back of the shoulder, and one lower on the tail Their reaction was a "Not our problem" attitude I was not allowed to talk to the owner (local small business) I had to deal with the manager and she acted as a go between She told me there was not point in me trying to contact ***, because she would not respond, and she works in the business every day?!?!?
The end result was NOT anything near professional or satisfactory I was told there was nothing in their process that could have caused the damage to the shirts, and I must have brought them in damaged I pointed out half a dozen things in the shop that could have done it, and that did not include any of the automated machinery They would not even consider reimbursing me for the shirts - not off the rack shirts These were $100+ shirts from a shop in ParisThey offered to repair them, of which I was very skeptical, but said ok since they supposedly have tailor services The result was absolutely comical! The repair for a little (quarter inch) razor cut, was to pinch together about two inches of fabric half an inch deep, and run it under a sewing machine It literally looks like a six year old did itA little after the fact research shows many reviews like this one I gave them a chance, and paid the price

Complaint: ***
I am rejecting this response because: This is not resolved to my satisfactionYou did nothing but shift the blame on to everyone else such as the manufacturer or the sun instead of accepting responsibilityWe are business owners in Loveland as well and it is people like you that give the service industry a bad nameThat is why nobody trusts a business anymore untill they deal with usIt is partially my fault for putting my trust in you and not reading all the bad reveiws on you company before I came inThose were high end curtains and they were not old or in the sun since there were pleated blinds behind themI don't know how you got membership with The Revdex.com.It makes me wonder about the validity of them as wellWe will continue to tell everyone that walks into our business or our lives about what kind of business you do!!
Regards,
*** ***

Suit coat had a stain that responded to spot treating The jacket was not burnt The jacket is at the store for pick up

Claimant originally had the blouse cleaned on 2/12/2016. Brought the blouse back for a complimentary redo past our hour policy. Although the blouse had been out of our care for over days the clerk was instructed to take the blouse for a redo, on 3/21/2016. The blouse was
re-cleaned and the claimant pick up the blouse on 4/4/2016. Claimant then brought the blouse back in on 5/31/for inspection, again over days out of our care. Upon inspection wear and tear was noted, shrinkage was not evident. The blouse was returned to the store and claimant pick the blouse up on 5/27/2016. Per the Federal Trade Commission (FTC) care label rules, textiles sold in the United States must be able to withstand the recommended care procedure. If the claimant feels the blouse is shrunk and is under two years in age it can be returned to the retailer for a refund or replacementOur terms of service are listed on the reverse of our receipt and in full detail on our website

An alteration work order was entered into prior to serviceThe work order explains the terms of service. The alteration was performed in good faith and to industry standard. We do not offer refunds after work is preformed. The customer service manager offered to sent the item back
to the alteration department at no additional charge and the client declined

Complaint: ***
I am rejecting this response because:The blouse was shrunken It is absurd, offensive, and inane, that you would think I would contact your business this many times, had there not been a legitimate issue with the blouse.Please do refund me the cost of the cleaning That is the very least that you could, and should have done, a long time ago You can credit the original form of payment However, I am not nearly satisfied with this resolution, as the cost of the blouse itself should be reimbursed, since you ruined it That was $ There is nothing wrong with ***'s silk If your company cannot reliably clean 100% silk garments, then you should not advertise that you can The fact that you are passing the buck along to ***'s so that they can pay for your mistake is reprehensible
Regards,
*** ***

In order to evaluate the claim further we request the complainant submit a copy of the proof of purchase for the bag