Amy's Green Dry Cleaning

Dear Revdex.com / ***
We are sorry for Ms*** frustrationPlease find attached the letter MsLane was given upon our examination of her dress The dress is defective and did not process successfully The manufacturer of the dress in responsible for a full refund or replacement
per the FCT Care Label Rules, provided the dress is under years of age We are happy to issue a refund of the cleaning to MsLane.
Thank you,
Amy Erion
RE: Defective Item
Dear Client
We exercise the utmost care in processing articles entrusted to usWe processed your item per the
care label instructions.
Per the Federal Trade Commission's (FTC) Care Label Rules, textiles sold in the United States must be
able to withstand the recommended care procedure
In our professional opinion your item is defectiveWe recommend that you take the article back to the
retailer for an adjustment or refund
In some cases, the retailer may resist making an adjustment, even if the problem is a manufacturer
defectIf this occurs ask the retailer for the name of the manufacturer or look up the manufacturer via
the RN number is located on the care labelYou can then obtain the manufacture's information via
the FTC websiteSend the item to the manufacturer via registered mail, return receipt, and include an
explanation for the return
If there is some doubt about responsibility, at your cost we can send the garment to the International
Textile Analysis Laboratory to determine the cause of the problem
Occasionally, damage done in dry cleaning / laundry is our responsibility and not the result of
preexisting conditions or defectsIn such cases, we will settle the claim promptly and fairly, using the
Fair Claims Guide published by the Dry Cleaning & Laundry Institute (DLI)A settlement will not exceed
times the cleaning cost
Thank you,
Amy Erion

Apologizes, the receipt for the bag was not noticed upon the first read of the complaint Amy’s is willing to offer two options to the complainant for resolution.1. Reimbursement of $per the IFI Claims Adjustment Value Criteria as follows;$New Bag$Used Value (4-mo.)($68.64) Rendered Services Refunded 01/19/2017$Payable Settlement Value2. Claimant can return the bag to any of our locations for professional leather processing, at no charge. Leather processing typically results in a soft hand to the leather. Processing was declined by claimant after soil removal testing was performed to the body of the bag. Testing of the body was done per consent of the claimantA release for leather is required and was obtained on 12/19/2017. The release obtained was for ticket Z070229. Company policy does not require a release for standard consumer textile products such as coatsIn addition our Terms of Service are listed on our website and printed on all customer tickets.We apologize that the VM left for the claimant was misstated. It is not that Amy’s could not clean the bag; rather the stains on the leather from use and wear will not respond to cleaning. Amy’s offers professional leather cleaning and processes all types of leather, suede and mink articles

We exercise the utmost care in processing articles entrusted to us. We processed the curtains per industry standard. Per the Federal Trade
Commission's (FTC) Care Label Rules, textiles sold in the United States must be able to withstand the cleaning procedure.
During cleaning the glued tassels failed. The failure of the glue can be the result of age, and or sun rot. If the curtains are older than years. However if the curtains are less than years old it would be our professional opinion the curtains are defectiveWe would recommend that the curtains be taken back to the retailer for an adjustment or refundWith a copy of the proof of purchase we can is*** a letter explaining the FTC rule and provide this letter to assist with a replacement or refund from the retailer. I am sorry that a response was not receive in a more timely fashion. Thank you, *** ***

Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me
Regards,
*** ***

Complaint: ***
I am rejecting this response because: Their statement is falseThere was no previous stain on the jacket pocket or the front of the
jacketIf so, these stains would have been identified by the staff member checking in the jacketThe jacket went into cleaning without these marks, and the cleaning process created this problemTrying to say there were hidden stains in a garment that were brought out by cleaning is a completely bogus response that is an attempt to remove any responsibility from the businessThe spots need to either be removed completely or the jacket needs to be replaced.
Regards,
*** ***

Complaint: ***
I am rejecting this response because:I was mislead in signing a release and Amy's cleaned my bag without permission It was initially not treated (because the plant was not allowed) but was sent back a second time (see the receipt that says "re-do") without my consent Here is the document exchanges: December 19, 2016 I brought the bag December 19, and was told then that Amy's does not treat all leather and that the plant would need to determine if they clean this kind of leather, but I would be contacted after the plant assessed if the leather was a material the company can clean I signed the release because I was told it also covered my coats I was also told I should sign it to "save me a trip back" if the leather can in fact be cleaned My coats were picked up and I was told the bag was still be evaluated At that time I was again assured it would not be cleaned if the plant does not clean this kind of leather January 2, 2017I was left the voice mail January 2, that my bag was at the store ready for pick up and was not cleaned because it was a material they are not allowed to touch I also spoke with a clerk on the telephone the same day who confirmed the bag was not cleaned I told her thank you, that I was out of town, and that I was happy Amy's did not clean the bag I was very pleased at this point.January 6, 2017, 10:53amAs is shown on the red receipt, Travis sent the bag back for a "redo" This is where Amy's took inappropriate steps and should purchase me a new bag They broke the agreement I did not sign a second waiver I did not give permission The bag was in the store, untouched by Amy's, after the initial evaluation Why did they send it back? January 9, 2017I went to collect my bag and learned it had been sent back to the plant January 11, 2017I received another voice mail from Amy's manager, Cheryl, saying she needed to send me a refund check because the plant was unable to clean my bag I will send this voice mail via traditional email I returned the call where I told Cheryl I did not need a refund, but a replacement bag because it was cleaned without my permission She said, "On my paperwork it shows we were unable to clean the bag, and it was not cleaned." I filled her in on what had happened and she told me she would contact the appropriate people who make those decisions The first handling of the bag was approprate! It was not treated or touched by the plant. January 11, - February 14, 2017I called once/week to check up on the status of this issue, but never received any return communication I was ignored January 14, 2017, I filled out complaint forms at two stores and received an email from Amy's in which I requested a replacement bag Amy's did the wrong thing Travis made the mistake by sending the bag back It should have never been sent for "redo" I did not authorize that transaction The evidence is clearly laid out I should not be penalized for their mistake and should receive a replacement bag, not a depreciated value I recognize there is a stain, that is why I wanted it to be cleaned I wanted it to be in the hands of a specialist While I'm sure other leathers are sufficiently cleaned by Amy's they are not a specialist in all leathers The shipping for this bag is $to Fort Collins That should be completely covered by Amy's Thank you for your time and attention to this problem.
Regards,
*** ***

Complaint: ***
I am rejecting this response becauseyou told me this is so why would you redo themThat does not make any sense.
Regards,
*** ***

Dear Client,
Again we are sorry your drapes failed to process. As stated if the drapes are less than years old we would be happy to assist you in seeking a refund or replacement for the drapes. You as a consumer and we as a professional dry cleaner, are protected by the International Fabric Care CodeBy law all textiles sold in the United States must be cleanable per the recommended care procedure. If an article is still within its usable life and it does not survive its recommended care procedure the consumer is entitled to a refund or replacement. It is a very simple situation to take care of with the manufacturer and we are happy to provide you with assistance. However this is not the case if the drapes are past their useable life. (2years) This is because all textiles start to degrade. If you would be so kind as to provide us with a proof of purchase for the drapes we can assist you. We cannot however do anything further without a proof of purchase. Thank you, *** ***

Complaint: ***
I am rejecting this response because:I have presented a very detailed, clear trail displaying the mishandling of this bagIt was not simply soil tested and is now untreatable by a leather specialist. Amy's has refunded $(which was from the cost of the coats the company cleaned, NOT the bag) and has offered to give me an additional $ I would like to receive $100, rather than $48.36.Shipping for a replacement bag is $22, so added to the cost of the bag ($195) the total cost is $ At this point, I am out $ Thank you for your continued attention to this matter
Regards,
*** ***

Complaint: ***
I am rejecting this response because:i will be spreading the wordThanks so much
Regards,
*** ***

Complaint: ***
I am rejecting this response because:
A response from a company that explains that they don't stand by their work and wont refund my money, isn't really worth the time for the email.
This is just more proof of how unethical and pathetic this company isI require my money back, I'm not asking for new pants, I should, just want what was taken from me for work not preformed.
Regards,
*** ***

A refund of the cleaning will be sent to complainant

We did not clean the complainants bag We did test the soiling and determined the bag was to dirty to respond to cleaning.The complainant signed a release prior to testing A full refund was given The bag is in our professional opinion as leather experts is older than two years
and has aged out and per the DLI no monitary value

The chocolate stain was on the jacket pre and post cleaning After the first attempt some of the stain remained, however after more aggressive cleaning it was fully removed As stated the jacket stain is no longer an issue as it has been removed

Garments have a warranty of reasonable serviceability at the point of sale for expected use and cleaning. When a garment fails during wear or care, the seller (as the manufacturer's representative) shall stand behind the product and offer an adjustment. Amy's followed the care procedure, claimant needs to seek a resolution from the retailer. However the blouse does not show signs of shrinkage, such as puckering at the seam lines or waving in the body of the garment. We can offer the claimant a refund of the cleaning cost

We apologize to the complainant for the situation that occurred over the phone about our delivery services. Under the delivery tab on our website is our policy on route delivery for apartments / condominiums. It is stated as follows: Amy's Green Dry Cleaning delivers dry cleaning to
multi-resident condominiums and apartment buildings that are serviced by an onsite facility manager, or that have a secure centralized storage area. We do not have labeled van's, our van's are white and unmarked. We will continue to train and coach Taylor. Thank you, Amy

Complaint: ***
I am rejecting this response because:
The blouse was shrunken It is absurd, offensive, and inane, that you would think I would contact your business this many times, had there not been a legitimate issue with the blousePlease do refund me the cost of the cleaning That is the very least that you could, and should have done, a long time ago You can credit the original form of payment
However, I am not nearly satisfied with this resolution, as the cost of the blouse itself should be reimbursed, since you ruined it That was $ There is nothing wrong with ***'s silk If your company cannot reliably clean 100% silk garments, then you should not advertise that you can The fact that you are passing the buck along to ***'s so that they can pay for your mistake is reprehensible
Regards,
*** ***

Complaint: ***
I am rejecting this response because:This bag did not receive a simple soil test, everything but the handle has been treated and is obviously a different texture because it was treated This is less than months old It does have a stain, but that is not the problemThe problem is that I was told on January 2, my bag was not being treated because they could not treat the material and that it was at the store for pick up However, it was treated, as seen on the receipt January 6, I signed a release for the coats I had cleaned, but was told by the store clerk my bag would not be cleaned until they confirmed they can treat it The voice mail stating "we can not touch this kind of material" is also attached as well as a photo of the receipt demonstrating the employee who sent my bag back to the plant to be treated Furthermore, I was ignored while trying to solve this dispute for more than weeks The employees were appalled at what has happened, one stating "the way this company handles these kinds of things is completely ***."
Regards,
*** ***

The pants have been hemmed to industry standard Because service was rendered we cannot offer a refund We can issue a store credit for the client to use toward future services, in the amount of the hem charge of $

Complaint: ***
I am rejecting this response because:
the blouse in question is not the same blouse that had a redo done on itI had several things cleaned by Amy's recently within last months, and this blouse was one of the other onesthe blouse had zero wear and tear on it when I dropped it off for cleaning It was in brand spanking new condition and had only been worn once, which is why it had never been washed before The "wear and tear" excuse is a total fabrication on Amy's part However, it did have stains on it when I picked it up (small ones) that were not there before3.there was a gap in time between when blouse was picked up by me (after you cleaned it) and when I noticed the shrinkage and stains, because I didn't check it when I picked it up Why would I? Why would I have ever thought Amy's would shrink and destroy my blouse? I noticed the shrinkage when I went to wear it, when I tried it on, later Which is totally reasonableThe shrinkage is not evident? Are you kidding me? That is absolutely ridiculous to state How does Amy's go about measuring shrinkage? Did you see me wearing the blouse before cleaning and after cleaning? You didn't But I did, and the shrinkage is TOTALLY EVIDENT If you compared it to a brand new blouse of this brand from ***s, before Amy's washed it, you could compare and measure the shrinkage I could even measure the sleeves now with a measuring tape and SHOW you the difference between the sleeves now and the sleeves of the manufacturer specifications The sleeves are DRASTICALLY SHORT They don't fit They used to be too long on me Now they are SEVERAL inches too short Also the whole size of the blouse shrank, and the whole blouse fits differently and is too small Amy's is flat out denying responsibility when this is 100% their faultThey blamed it on "not knowing where the silk came from" and are basically just throwing in every kitchen sink excuse they can think of to evade responsibility for ruining my property I am completely appalled by this failure to take responsibility or provide anything even close to good customer serviceWorst experience I ever had with any business in my life The "customer service" to boot was misinforming, incompetent, and flat out rude
Regards,
*** ***