Amy's Green Dry Cleaning

Complaint: ***
I am rejecting this response because:the blouse in question is not the same blouse that had a redo done on itI had several things cleaned by Amy's recently within last months, and this blouse was one of the other onesthe blouse had zero wear and tear on it when I dropped it off for cleaning It was in brand spanking new condition and had only been worn once, which is why it had never been washed before The "wear and tear" excuse is a total fabrication on Amy's part However, it did have stains on it when I picked it up (small ones) that were not there before.3.there was a gap in time between when blouse was picked up by me (after you cleaned it) and when I noticed the shrinkage and stains, because I didn't check it when I picked it up Why would I? Why would I have ever thought Amy's would shrink and destroy my blouse? I noticed the shrinkage when I went to wear it, when I tried it on, later Which is totally reasonableThe shrinkage is not evident? Are you kidding me? That is absolutely ridiculous to state How does Amy's go about measuring shrinkage? Did you see me wearing the blouse before cleaning and after cleaning? You didn't But I did, and the shrinkage is TOTALLY EVIDENT If you compared it to a brand new blouse of this brand from ***s, before Amy's washed it, you could compare and measure the shrinkage I could even measure the sleeves now with a measuring tape and SHOW you the difference between the sleeves now and the sleeves of the manufacturer specifications The sleeves are DRASTICALLY SHORT They don't fit They used to be too long on me Now they are SEVERAL inches too short Also the whole size of the blouse shrank, and the whole blouse fits differently and is too small Amy's is flat out denying responsibility when this is 100% their faultThey blamed it on "not knowing where the silk came from" and are basically just throwing in every kitchen sink excuse they can think of to evade responsibility for ruining my property I am completely appalled by this failure to take responsibility or provide anything even close to good customer serviceWorst experience I ever had with any business in my life The "customer service" to boot was misinforming, incompetent, and flat out rude
Regards,
*** ***

There is nothing further we can offer to complainant

We are sorry we do not have anything further to offer complainant

We do not offer a refund for services We do however offer a complimentary redo within hours of pick up Items will be redone if brought back in original packaging We can extend this window of time and repress the items, if brought back unworn and in the original
packaging

Mr***,
I apologize for being unclear about industry standards. When an alteration is done, it is standard to duplicate the existing factory hem. If something different than the factory hem is desired we have that described on the Alteration Work Order. I have attached the work order you signed prior to service and there is no indication other than "hem"
***'s performed the alteration to your specifications per the signed work order. The ticket $is attached. Both the ticket and alteration work order clearly state our terms of service. We can issue you a store credit for services in the amount of $

Complaint: ***
Continuing to respond with the exact same drivel doesn't solve any issuesAlthough to your credit, you've went from the $it says on my receipt and managed to take seven dollars off of it somehowAlso you decided to take off the cleaning price which of course you messed up as wellOnce again, since you refuse to address the issue, the pants were not hemmed in accordance to industry standards, whatever that means, because industry standards follow THE CUSTOMERS REQUESTS!
This is getting tiresome Simple fact is that I make more money then your company does and I have better lawyersI require my money back in the amount of $by end of day Friday November 21st, In cash, the exact same way I paid youIf that deadline isn't fulfilled, I shall proceed with legal civil action for a much larger amountAlso at that time I will inquire about criminal actions against the company directly and the owners of the companyPretty sure you run your company illegally some way and frankly, I could care less if you go to the klink for awhile.
Regards,
*** ***

Complaint: ***
I am rejecting this response because:I have attached my husband's purchase receipt dated Thursday, August 18, Also attached is an image from the Tuesday, August 30th, 2016, the morning my husband gave me the gift The image details are imbedded into the file, so you will be able to confirm that this image was in fact taken the day my husband gave me the bag Also, in my last response I could not attach the voice mail stating that Amy's can not "touch this kind of material", so I sent it in a separate email to [email protected] with this complaint number as the subject heading.Do I need to submit these documents to the store directly? If so, which store?
Regards,
*** ***

Complaint: ***
I am rejecting this response because:I am rejecting this because obviously they know how to get out of paying for destroying other people's propertyI do not have a proof of purchase for the curtainsAny it knows how to look at material and tell if it's old or sun faded, which these curtains were not! As I said, I will spread the word on what kind of business this is and what the owners are all aboutWe have owned a business in Loveland for years and if we treated our customers this way, we wouldn't be here! I'm sure it will only be a matter of time before word of mouth gets around
Regards,
*** ***