Anderson's Car Wash

Revdex.com, We provided the customer a complete refund on 5/31/2016, the total amount of the refund was $10.85. [redacted]

[redacted],Thank you so much for your patience while we worked to get your order tom you and then resolve further issues. This is more that can be asked of any customer. We have been in constant contact with our shipping warehouse and they have been in contact with [redacted] to locate your package. Since...

we do not have satisfaction from either we have ultimately issued you a full refund this morning. An email with the refund information has been sent separately to you. We will continue to monitor the package status on our end. Should a package show up on your end please update us as soon as possible and we will arrange for shipping back to the warehouse. Thank you, AutoAnything Customer Service

[redacted],Thank you so much for submitting your complaint to the Revdex.com. We are sorry for the experience you had ordering floor mats from AutoAnything. It is safe to say that we are as confused as you are as to why you received brown carpet when you were expecting tan rubber. Lloyd Mats offers both...

options. The rubber mats are quite a bit cheaper after using the same 10% discount you originally used. The difference in price you paid should have been a red flag. We are beyond trying to figure out how or why and at the point of resolution. We will grant the return with no restocking fee or return label fee. We will also grant the replacement order for Lloyd Rubbertite in tan with the same 10% discount used before and refund the difference to your account once the return is in [redacted] hands. You will wait less time if we grant the credit sooner. Please check all inboxes to your email as we are a business and our emails may filter into any of your inboxes including spam. We date stamp all emails in or out on your order page and can confirm at anytime when an email was sent. We can follow your return and new order a little closer to be sure we are giving you the best service. Please advise. Thank you,AutoAnything Customer Service

Revdex.com,
After reviewing the customer's profile it appears he just called us yesterday and we agreed to provide him with a $100 refund to help compensate for the scratches on the cover. if this resolution is not satisfactory please have the customer contact be directly at...

[redacted]@autoanything.com.
 
Regards,
[redacted]

[redacted], This is the first time I am seeing this complaint. In fact, it has been serval weeks since one has come through. I apologize, if I had received it earlier I would have replied. We have resolved this issue, on 3/29/16 we refunded the customer in the amount of $102.09 back to the [redacted]...

credit card. The customer should have received the credit back by now. Are they saying they have not? [redacted]

Revdex.com, After researching this order it does appear the customer called us on 5/26 to inform us his kit arrived incomplete. We do ask our customer's to allow us 48 hours to research the issue and get back tot hem with a  resolution. Today will be the 48th hour and we are working on a...

resolution for this customer. We have discovered that our website has a data issue that has caused the kit to not include everything the customer wanted. We truly apologize for the inconvenience and want to make this right for our customer. We can either pay the return shipping for the return and give the customer a 100% full refund or if they are okay with the kit and want to keep it as is we are willing to provide a $50 discount. We are willing to do whichever option the customer decides. We have reached out tot he customer this afternoon and our waiting for a reply. Regards,[redacted]

Revdex.com:
I have reviewed the response...

made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

[redacted],Thank you for replying. The offer was just that, an offer. We will always attempt to keep your business by offering to both resolve your issue and make amends. We asked that you respond and you have. Thank you. Your return will go as planned and outlined without reorder. We will expire the quote and your refund in full will be returned to you. Once you ship the return back we will send you an email with refund information.Thank you,AutoAnything Customer Service.

Revdex.com, While we do not have control as to what [redacted] shows online we are willing to give the customer a discount for the inconvenience. We are unable to sell this part for $69.99, the part the customer needs for their 2000 Nissan Xterra is retailed for $416.95, we would be willing to sell this to the customer at 20% off which will bring it down to $333.56. free shipping and no tax. Regards,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution of a full refund of $242.10 would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com,The customer called us stating they received a defective exhaust from us and in good faith we authorized a warranty return authorization number to the customer. Our website states that we will not provide the return postage for any warranty returns, it is our policy. However we agreed to...

reimburse the customer the $160 shipping they paid as a one time customer courtesy. However, when the warehouse inspected the exhaust they determined the part was not defective. After testing the returned exhaust,  we determined the part was in good working condition so we failed the warranty return and informed the customer the part was not defective. After reviewing the notes, photos, and customer calls I have decided I will reimburse the customer in the amount of $849.85 for the exhaust he returned as a one time customer courtesy, however we will not reimburse the shipping. We feel that this is fair since we are agreeing to provide a full refund on a part that was not defective and has been used owe are no longer able to resell the item. Regards,[redacted] AutoAnything

Revdex.com, I have researched this order and it appears the customer went online and ordered the seat covers online without our assistance. We did not place the order on the customer's behalf. When you go on our website and select the seat covers there are several options to choose from due to the options that Ford released for this year's F250. If you go to the site and try to recreate this order we do ask about the seatbelt. The customer selected the seat cover without the seatbelt integration which is why we sent the covers we did. We understand that  selecting seat covers can be confusing, which is why we have Sales agents to call 7 days a week to assist customers with selecting the correct options. If the customer would have called us within the 60 day timeframe for our return policy we could have issued a replacement or a refund but because it has been 3.5 months we cannot replace or refund the order at this time. We truly apologize for the inconvenience we have caused. Thank you,[redacted]
 AutoAnything Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[unfortunately, half of the ordered product is no longer is in original packaging, hasn't been installed, I require a full refund, the false advertisement is still visible & misleading. I no longer wish to do further business with company  ]
Regards,
[redacted]

Revdex.com,
 
This one was resolved, we have issued full credit back tot he customer. No further action should be required, please let me know if I am mistaken.
 
Regards,
[redacted]

Here is the link to AutoAnything's website for this [redacted] axle back exhaust kit (look under info and manufacturer info tabs): [redacted]
and here is the link to the [redacted] video: [redacted]
This exhaust kit installed on my car sounded nothing like the car in this video, which is also a 2012 Mustang V6 (same car as mine).  If it did, I would have had no complaint, would have kept them installed on the car, and would not be seeking a refund.  AutoAnything's website (see product link above) makes no mention of this unbearable in-cab drone, nor does it state which products are non-returnable.  In fact, it states in the "Return Information" tab that "the vast majority of products available at AutoAnything are returnable, provided they are returned with all original packaging, paperwork and parts in new and unused condition."  This exhaust kit has been kept in a new and unused condition, and I have all of the original paperwork.  However, I threw out the original packaging. 
The website also does not even provide specific product details under the "Info" tab for the axle back exhaust kit, which is the product I ordered.  The only description provided is for the cat back exhaust kit, which is different than the product I ordered.  For all of these reasons above, I feel I was misled into buying a product that was misrepresented by the retailer (AutoAnything) and by the manufacturer ([redacted] Exhaust).

Revdex.com, We truly apologize for the delay in handling this customer’s warranty request. I have personally called the manufacturer Power Stop to get this warranty issue resolved. The customer will receive a Fed Ex prepaid shipping label and a return authorization number from us tomorrow morning. As...

soon as there part is in transit back we will issue them a refund back to their credit card. Regards,[redacted]

Revdex.com, We would like to first apologize that the customer received two orders that arrived damaged. This is not normal business here at AutoAnything, we strive to provide world class service. I have researched the customer's orders and like the customer mentioned, we took care of everything as...

soon as we found out the first order arrived damaged. I have also gone into the customer's replacement order and provided another full refund back to the customer's account and sent the customer an email to inform them as well. The customer can dispose for the second damaged item as well, we do not need it to be sent back.  Regards,[redacted]

Revdex.com, The customer is stating they would like a $50 discount because we are not paying for shipping labels or allowing him to return the incorrect wheels. The customer called us on 7/10 and we approved to pay for the shipping label, allow him to return the order, and are waiving all fees associated with the return. I am not sure why the customer would like $50 when we agreed to take this back.  Regards,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I will except a partial refund for the defective product you sent or you can ship me the [redacted] part #[redacted] and THEN I will ship back the original grill guard in that one box.  
Regards,
[redacted]