Anderson's Car Wash

Revdex.com,I apologize the customer feels that  way. Our business model is set up to ship from each manufacturer. We aim to be as accurate as possible with inventory, however from time to time, back orders and shipping delays do occur. AutoAnything strives to provide accurate  shipping estimates, we want our customers to receive their parts in a timely manner and we certainly are not in the business of delaying orders for unnecessary reasons. Our goal is to please customers in hopes that they return. We apologize for the inconvenience we have caused the customer, it was not our intentions to delay the order. We are glad the order shipped out earlier than we anticipated with the delay, and hope the customer is happy with the part they received. If the customer is truly unsatisfied with our product please let us know and we will process a return and refund. Regards,[redacted]Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

Revdex.com, The customer received 20% off yesterday and was emailed for their records. They will see the $49.60 refund on their credit card within 3-5 business days.  Regards,[redacted] AutoAnythingCustomer Service Manager

hello. I am not sure if you contacted autoanything but they returned my money. their policy to hold a persons money for 30 days even after cancelled is very disturbing. that may be something you discuss with them. besides that I have my money back and will do my part to warn others. tks for your help, please close this case. [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Revdex.com, I would like to first apologize that the chat was disconnected. That is something I will be looking into, we pride ourselves in world class service and apologize that was not the case for this customer. As far as the price goes, when a customer enters something into [redacted] it will give you...

the lowest price listed online. Our starting price for the Performance Accessories Body Lift Kit is $69.99 but that is made for a car and not the customer's specific vehicle. If the customer wants the lift kit at $69.99 they can order it at that price but it will not fit the 2000 Nissan Xterra. There are thousands of year, make, models, and sub-models and once you get to our site from [redacted] and enter in your specific vehicle type the exact part and price will populate. We are are willing to provide the customer with a 20% discount for the confusion if they would like to purchase the Performance Accessories Body Lift Kit still.  Regards,[redacted]

To whom it may concern,I just received an email from Auto Anything that they are sending my clamps by FedEx delivery.  Please discontinue the complaint.ID [redacted]Thanks[redacted]###-###-#### 
Revdex.com:
I have reviewed the response made by the...

business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Revdex.com, I have reviewed the customer's order. The customer placed an order for an tonneau cover, which is a very heavy item, so it ships out via Freight Truck. When an item ships out via Freight there are special delivery laws that are beyond our control. By law the freight company has to allow...

the customer to fully inspect the item to ensure there are no damages to the item because once the customer signs the Bill of Lading (BOL) by law, they are accepting the package as is. So if the customer signs the BOL and there is any damage, the freight company is no longer liable which means we are unable to file a shipping claim. Due to the special instructions that are associated with freight, AutoAnything, takes great pride in educating our customers about the special freight laws so they do not end up stuck with an item that is damaged because they wee unaware with the freight laws. On 11/2 we emailed this customer informing him of the freight laws. The customer also called in to check his order status on 11/11, where we also verbally informed the customer of the freight laws (call is recorded). Even though we did  our due diligence by informing this customer that if he signs the package he is stuck with it on two separate occasion, once verbally and once via email, we still offered the customer a $150 to help with repairs since we are not able to file a shipping claim since the customer signed the BOL accepting all responsibility. The customer has refunded our $150 credit. Regards,[redacted]AutoAnything Contact Center Manager

Better...

Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.   I have been in contact with a supervisor from Auto Anything and will be emailing him an estimate, onthe cost of the replacement parts and the installation.  Once I receive my credit for the estimate I will consider this issue resolved, Thanks 
[redacted]

Revdex.com, The customer called in yesterday and spoke with one of my supervisors. Due to the customer's loyalty with us we refunded the customer 100%. This should be resolved, no further action is required at this time. We apologize for the inconvenience to the customer! Regards,[redacted]

Revdex.com, The issue is not a warranty issue but a damage claim issue. The cover was damaged in transit by the freight company but because the customer signed the BOL accepting the package as is we are unable to file a shipping claim.  The warranty info for this part is:[redacted] is backed by a 3-year warranty for workmanship & materials of its composite structure (excludes paint), and a 1-year warranty for hardware & struts. Regards,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
My credit card company said they are reviewing the issue.  We have not been told that I will receive my money back.  I was told that my credit card company is awaiting a response from autoanything.  I will contact my credit card company to check the status and return to this site and document my findings.  In the meantime, I would encourage Autoanything to share their communication they provided to my credit card company, as to this date, I was told there hasn't been any.
Regards,
[redacted]

That is simply not true.  I have a FACTORY bed liner that came with the truck from the dealership.  I understand that you can not know what is on every person's truck who orders from you.  But it is very common for a truck to have a bedliner - people from your own company have even said this to me and I have recorded calls of it.  What you can do is put a section on the information page stating that if you have any bed liner this product will not fit without modification of the bed liner.  It is not my fault that, according to your own website, it should fit my truck with no problems.  It does not say that I might have to cut a huge chunk (roughly 4' by 1' section) out of my bed liner in order for it to fit.I simply want a return. 
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Robert. The is [redacted]. They are suppose to send me a check. That card I bought so I didn't have to use my debit card or give out my bank account number on the internet. I cut that card up I soon as they got there money. So if they put it on that card I don't know who will get the money. [redacted]. Thanks for your responce.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I was told by a rep from your company that this resolution would not be possible. If I could just get the parts I ordered I would be happy. but apparently that won't be possible. the only other resolution I would except is a full refund, and I will
Regards,
[redacted]

[redacted] [redacted], Thank you for your recent email to AutoAnything. After researching your order it appears we have processed a return for you at no charge to you. Once the item is in transit back you will receive a full refund in the amount of $279.99. We will be paying for the return...

shipping back so there will be no cost to you. It appears everything has been resolved on your order. if there is anything else we can assist you with please do not hesitate to reach out. We truly apologize for the inconvenience and we have caused you.  Regards,[redacted]

Dear [redacted]
 
 
We apologize for any inconvenience, unfortunately our delivery instructions clearly state the following:
 
4) INSPECTION UPON RECEIPT OF FREIGHT ITEM - Prior to signing for your freight item, it is important that you confirm that it arrived undamaged by checking the following areas:
 
    INSPECTION AREA #1 - PACKAGING DAMAGE - Inspect the packaging for any signs of damage. If any substantial damage is present that you feel may have affected your freight item please refuse the shipment and DO NOT SIGN the Delivery Receipt.  If substantial packaging damage is not present, please continue to INSPECTION AREA #2.
 
    INSPECTION AREA #2 - CONCEALED DAMAGE - After inspecting the packaging for damage, please open and inspect your freight item for any signs of "Concealed Damage". In the event that you encounter any damage, please refuse the shipment and DO NOT SIGN the Delivery Receipt.
 
[redacted] ATTENTION [redacted] 
If you sign the delivery receipt, you are assuming FULL LIABILITY for the product.  Please inspect the product thoroughly as you will not be able to return it for credit.  If you authorize the LTL delivery company to deliver your item WITHOUT anyone present to sign for it, you are assuming full liability for the condition of that product and you will not be able to return it for credit.
 
If your freight item has failed your PACKAGING or CONCEALED DAMAGE inspection, and shipment has been refused, please contact us promptly at [email protected] or call (800) 874-8888 and speak to one of our Customer Service Specialists.
 
In addition, the delivery receipt you have signed clearly states that by signing you have "Received the above property in good condition..."
 
We have issued you a $175.00 discount for your inconvenience.  If you need any additional assistance, please do not hesitate to contact us. 
 
[redacted]
Customer
Service Supervisor
Customer
Satisfaction

Dear [redacted], Thank you for contacting AutoAnything. Our sincere apologies for the inconvenience this may cause. This email is to inform you that we have credited $183.99 + $9.99 for shipping. We have also requested for the additional $9.99 shipping charge to be credited back to your account. The total refunded amount will be $203.97. Please allow an additional 24-48 hours for the additional $9.99 to be refunded to your account. Thank you for shopping with AutoAnything, we appreciate your business. [redacted]Customer Service SupervisorTo the ride ahead, Your AutoAnything Team

We emailed the customer a warranty RMA number to return his shocks and replace them under warranty. Please have the customer contact us directly if they did not receive the email. We are trying to cooperate and get this resolved. We may not have an accurate email since the last purchase was 4 years...

ago. We can be reached at [redacted]. Otherwise it appears this one has been resolved.
 
Thank you,
[redacted]

[redacted], Thank you for your recent email. I have researched your order and it appears that you were working with a manager here at AutoAnything. Due to the delay we first provided a credit in the amount of $30.00. Once you informed us that you needed to cancel the order we...

cancelled the order and provided you a full refund of exactly what you paid of $155.08. It looks like the issues have ben resolved. We truly apologize for the delay and inconvenience we have caused you. If there is anything else we can do please do not hesitate to reach out.  Regards,[redacted]