Angelia's Pampered Pooches

We apologize for the poor condition of the customer's lawn. We provide better results than this to thousands of customers, and this customer should be no exception. We have been in contact with our [redacted] office, and we have begun corrective procedures to ensure better results in the future....

Additionally, we understand our [redacted] branch manager has been in contact with the customer, and has reached a resolution to address the current issues in the lawn. We certainly hope this resolves the situation, but if not we will gladly continue to work with the customer to reach an acceptable solution.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
 
[redacted]

We apologize for the poor experience this customer had with us. The damage to the lawn and, especially, the inadequate follow-up from the branch speak very poorly of our company, and we have already taken steps to correct the administrative side of the issue. Additionally, the local branch manager...

has reached out to the customer to arrange repairs, which should be completed this week. We hope that this resolution is satisfactory, but we will gladly continue working with the customer as long as necessary!

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

We apologize for the problems our customer had receiving their refund.  Naturescape has sent a full refund to our customer for the $388 amount that they requested.  In addition we offered to do a free service call to take care of any weeds, but our customer declined.  Again we...

apologize for not getting the refund out sooner, and we hope the steps we have taken will resolve this matter.Thank you

We apologize for the confusion regarding this customer's account. We have applied a credit to the account and will not be sending any further billings. In addition, we have sent a new statement verifying a balance of $0.00 on the account. We hope this resolution is satisfactory. If not, we will...

gladly continue working with the customer to achieve a solution.

We understand the customer's position, and certainly the issue cannot be considered resolved until all promised services have been performed. Reviewing our records, it looks as though the aeration and overseeding was performed on 9/11/15 at no charge. With the completion of this work, we hope we can consider the matter resolved. If not, we will continue to work with the customer to achieve 100% satisfaction.

We apologize for the delay in following up on this customer's concern. Our records show that the final repair work was completed on October 19th. We hope that this work was completed to the satisfaction of the customer. If not, however, we will continue working toward a satisfactory resolution.

We apologize for the confusion and poor communication this customer experienced. We understand that the local branch has reached out to resolve the situation. We hope this resolution is satisfactory, but if there are any questions or concerns remaining, we will gladly continue working with the...

customer!

I finally have things set up with Naturescape.  They finally have communicated with the repairman  that the billing should be sent to them for payment.  the repair is finally scheduled for Thursday or Friday next week; it depends on the weather.  Thanks for your assistance

We apologize for the slow communication and resolution of this issue. It is always our intention to address any issue of property damage immediately, and we regret falling short on this count. Our Muskego office has been in contact with the customer and, at this point, we understand that an...

acceptable resolution has been reached. If, however, this is not the case, or if there are any further questions or concerns, we will continue to work with the customer to achieve complete satisfaction!

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

We apologize for the slow service and poor communication this customer received, and we appreciate the opportunity to address this concern. Any time we must deviate from our expected time frame, we need to ensure that our customers are informed and aware of our reasoning. Furthermore, we must make a...

stronger effort to meet the appointments we set. We have been in touch with the customer and, in addition to refunding the full amount of the first application, we will be performing a free service call to ensure thorough weed control. As we understand it, this solution is satisfactory to the customer. However, if necessary, we will continue to work with the customer to meet and exceed expectations for our service.

We apologize for the damage to this customer's property, the poor communication from our offices, and also for the amount of time it has taken to resolve this concern. The customer's proposed solution (free aeration and overseeding) was very fair, and we should have taken more immediate action in...

confirming this. We will strive to improve this aspect of our business conduct in the future. As of this writing (September 17, 2015), we understand that the regional manager who oversees the Germantown branch has been in contact with this customer, and that we will be providing an aeration and overseeding free of charge by way of making up for the damage. We do hope that this resolves the complaint, but if this is not the case we will be happy to continue to work with the customer to find a solution.

We apologize for the poor results and service this customer experienced. The office response and results for weed and mosquito control cited in the complaint are unacceptable. We have addressed the office response issues, and we will continue to monitor this and all other branches to keep this kind...

of poor communication from happening again. Additionally, we will be re-training and monitoring to make sure that all of our services are being performed to our standards. Finally, we have issued a refund for the full amount of both the lawn and mosquito applications (a total of $204.15) as of today, September 16. This should be received in the mail shortly. We apologize for our inability to satisfy this customer's concerns and the necessity to cancel our services. All of our services are backed by a 100% guarantee that includes free service calls between visits. If the customer wishes at any point to resume services, we will absolutely make sure that this guarantee is honored. In the meantime, we hope that the measures we have taken will resolve this complaint. If this is not the case, we will strive to do whatever is necessary to provide satisfaction.

We apologize for the poor results this customer has had this year. Weeds should be an easy problem to control, and we apologize that we have not managed to do so for this customer. Additionally, although brown spots in a lawn are a symptom that can have many different causes, we should at least have...

been able to identify the specific cause in this case by now. Ours is a fully-guaranteed service, and we regret that we have not upheld that guarantee in this case. We understand that the local branch manager has reached out to the customer, visited the lawn and arrived at a satisfactory solution. If this is not the case, however, we will gladly continue to work with the customer to reach an acceptable resolution.

We apologize that we were unable to resolve this customer’s billing dispute earlier. Our records indicate that the service was requested in spring of 2015, and that we performed all five applications that were part of this service. Although we never received any notice from the customer over the...

course of the program that he did not want the service, and although the customer did not respond to any of the numerous billings sent to him throughout 2015, we have decided to credit the full balance of the customer’s account as a show of good faith. This credit will be applied immediately and the account will be withdrawn from collections. Additionally, the customer will receive a letter from the collections company confirming this. Again, we regret that we could not address this issue earlier, but we hope that we have now fully resolved this dispute.

We apologize for the confusion. On the date the customer offered this feedback (not having received the refund), we had just processed the refund. The refund should have been received by 6/23 at the latest. If this is not the case, we ask that the customer contact us to verify the address so we can ensure that we can resolve this issue.

We appreciate this customer's feedback, and we apologize for the inadequate service he received. We understand that our local branch manager has been in contact with the customer, and while we will do our very best for the remainder of the year to meet his needs, it sounds as though we ultimately do...

not offer the type of service he requires. We are crediting the balance for the one application we performed for this season, and the additional service discussed with the local manager will be done at no charge. We do hope that this resolution is satisfactory, but if necessary we will gladly continue to work with the customer.