Angelia's Pampered Pooches

We sincerely apologize for the damage to the property, as well as the poor communication this customer received from our Madison branch. We have been in contact with this branch today (4/27/16), and we understand that a solution acceptable to the customer has been reached. We will take steps to...

ensure more prompt and considerate communication in the future, and we have made appropriate notes in our files to ensure that no further damage occurs on this customer's property. Of course, we will also be happy to pay for the necessary repairs. If this resolution is unsatisfactory in any way, we will gladly continue to work with the customer to achieve satisfaction.

Once again, we apologize for the unsatisfactory experience this customer had with us. We have been in contact with him and he has informed us that the refund we sent him is satisfactory, and that this concludes his business with us. Again, though, we will be happy to continue working with the customer if necessary.

We apologize for the poor service this customer received. While the manager of the local branch did visit the lawn last month following the cancellation of services (performing a free inspection and additional weed spray), we understand that our efforts are too late to adequately resolve the issue....

In deference to this, we have processed a refund for all of the previously completed services this season. We have also taken steps at the branch level to ensure higher-quality service in the future. If there is anything further we can do, we welcome additional contact!

We apologize for Ms. [redacted]'s unsatisfactory experience. Due to the high demand for mowing service, as well as the need to keep a regular schedule for this service, it is generally not possible to accomodate requests for specific days in advance. However, our representative should have made this...

clear immediately upon Ms. [redacted]'s request, and we regret that this was not done. We can also see how, on the heels of the misunderstanding about the request for lawn applications and the mistake made with last year's aeration, this lack of communication does not speak well of our company. We want to make it clear that this does not represent our standards, and we have taken action to ensure against this sort of misunderstanding in the future.Additionally, in deference to the difficulty Ms. [redacted] has experienced with our service, we have credited her account and are refunding her entire payment for this year. This refund is being processed today (July 20, 2015), and should be received within a few business days. If she would be interested in resuming the mowing service, her local branch mows her area on Wednesdays (barring weather concerns and/or national holidays).Once again, we apologize for our lack of communication, and we hope we can help Ms. [redacted] out in the future.

We apologize for the problems our customer had with their service.  Naturescape appreciates our customer bringing this to our attention so we may correct this problem and improve our customer service.  We obvioulsly fell short on both our customer's expectations and our own as a company....

 We are mailing a check today to refund the full amount of $133.  As a show of good faith we would like to offer a free, no obligation lawn aeration.  If you would like to have this done, please contact the Indianapolis office to schedule this service.  Again we apologize for the problems and hope that this resolves all issues.thank you

We apologize both for the damage to this customer's property and also for the poor response from the local branch. We understand that the local branch manager has reached out and put the customer in touch with a company to begin the process of affecting repairs. We hope that this resolves the issue,...

but if not we will gladly continue working with the customer!

We apologize for the unsatisfactory timing and poor communication this customer received. Mosquitoes are a considerable nuisance, all the more so for those with allergies to their bites. We consider the timing of mosquito applications to be a high priority, and that should include accurate...

communication with our customers regarding the timing of our applications. We regret that we fell short in this instance, and we will most assuredly redouble our efforts to provide better customer service in this regard for the future. It is our understanding that the regional manager for our Louisville location has been in contact with this customer, and that the matter has been amicably settled. However, if this is not the case, we will gladly continue working with the customer to ensure a satisfactory resolution!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
This is the same message they sent before... I was told on the phone by the branch manager that I would receive a refund and have not received anything as of this date.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
 
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

We apologize for the poor service and communication this customer received from the local branch. We understand that the local branch manager has reached out to the customer, and that the situation has now been resolved. However, if this is not the case, we will gladly continue working with the...

customer to reach a satisfactory resolution!

We apologize for the poor communication and confusion the customer experienced. We have contacted the local office and, as we understand it, the situation has been resolved. We will, of course, make a strong effort to improve our communication in the future. If, for any reason, the solution offered...

through the local office is unsatisfactory, we will gladly continue to work with the customer to achieve a satisfactory result!

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

We apologize for the poor service and follow-up this customer received. Our guarantee is the cornerstone of our business, and we deeply regret that this guarantee has not yet been honored in this case. We understand that the regional and branch managers have reached out to this customer, and that...

the issues are already being addressed. We do hope that the solution proposed is satisfactory. However, if it is not, we will gladyl continue working with the customer to reach a satisfactory resolution.

We apologize that our customer has not gotten their refund in a more timely manner.  We want our customers to be happy with their lawn and our service, and we fell short in achieving good customer service in this case.  We have sent out a full refund to our customer, and it  was...

mailed on 06/05/2015.  As a show of good faith we would like to offer a free lawn aeration this fall.  Simply call your local branch and this will be done for you at no charge.  Again we are sorry for the problems our customer had, and we hope the steps we have taken will resolve this matter.thank you

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I got the message via the Revdex.com site, that the case was closed! Due to you not hearing back from me. When in fact I stated, that I was waiting to actually speak to the NatureScape Indiana Regional Manager Mr. Jerry [redacted].Notwithstanding that, he and I spoke and the resolve and cure requested and offered are mutual! Mr. [redacted] handled the matter with diligence, professionalism,  and concern! Thanks for your oversight regarding the matter as well. Follow up to confirm.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
 
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

We apologize for the poor results this customer has has this season. The weeds and crabgrass should be easy to control, and we regret that this has not been done. Also, any brown spots should have been identified by now, and solutions at least proposed if not enacted. We have been in touch with the...

local office, and we understand that they have reached a solution with the customer, including treatment for the existing weeds and weedy grasses as well as overseeding in the fall. We hope that this resolves the matter, but if it does not we will be happy to continue working with the customer until we reach a satisfactory resolution.