Angie's List, LLC

March 28, 2017   Indianapolis Revdex.com 22 E. Washington Street Indianapolis, IN  46202 Attn. [redacted] Re: Complaint Case # [redacted]   [redacted],   Thank you for bringing this complaint to our attention. We appreciate the opportunity to respond to complaints against our company....

  I first wanted to apologize to Mr. [redacted] for any confusion or frustration relating to our review guidelines. Angie’s List allows consumers to post comments regarding experiences they have had with area companies.  Angie’s List is a passive conduit for these comments, meaning the content is wholly supplied by our consumer members.  Members are required to attest to the review confirmation statement before submitting each review.  Without that unique attestation accompanying a review, it cannot be submitted to the website.    Assuming that our members are willing to attest to the truthfulness of each report, we allow positive and negative reports to be submitted to our forum.  We do have processes in place if a company notifies us that they do not recognize the name and address of a member associated with a review on their company.  We will reach out to the member that submitted the review in an attempt to confirm that review at the request of the service provider.    A manager of our client success department has been working directly with Mr. [redacted] and looking into the reviews in question, and we are confident that we will be able to help with at least some of the reviews he has mentioned.  We would encourage him to continue speaking with his contacts and allowing them to assist him.   I find it regrettable that we left Mr. [redacted] feeling he had no other recourse than to complain to the Revdex.com. We strive to provide top-notch service to all companies on our list.   Thanks again for the opportunity to respond to this complaint, and please let me know if we can provide any further information.   Kind regards,   Jesse B[redacted] Angie’s List

April 3, 2017
 
 
 
Indianapolis Revdex.com
22 E. Washington Street
Indianapolis, IN  46202
Attn. [redacted]
Re: Complaint Case # [redacted]
 
[redacted],
 
Thank you for bringing this complaint to our attention. We
appreciate the...

opportunity to respond to complaints against our company.
 
Mr. [redacted] purchased a lead generated online based on a
customer’s request.  As Mr. [redacted] is
claiming that the information the customer submitted did not allow him to
contact the customer, we have issued a refund for this purchase. 
 
We apologize for the miscommunication, as the individual who
had been in contact with Mr. [redacted] did not receive the email Mr. [redacted]
maintains he sent.  For ease of
communication, Mr. [redacted]’s best point of contact with Angie’s List moving
forward would be our Business Center, who can be contacted at [email protected]
or 1-866-843-5478.
 
In short, I sincerely apologize that
this customer is disappointed with their experience with Angie’s List. We have
refunded Mr. [redacted] for his lead purchase, and look forward to continuing to
work with him in the future if he chooses to.
 
Thanks again for the opportunity to
respond to this complaint. Please let me know if we can provide any further
information. 
 
Kind regards,
 
 
 
Jesse B[redacted]
Angie’s List

I was promised a lead generating website on a Angie's List where the customers are upper-middle-class ready to buy thousands of people a day look on Angie's list for my services.literally the only thing I got from Angie's list was a billi have not felt this ripped off in a long time

February 15, 2016 Indianapolis Revdex.com 22 E. Washington Street Indianapolis, IN  46202 Attn. [redacted] Re: Complaint Case # [redacted] Thank you for bringing this complaint to our attention. We appreciate the opportunity to respond to complaints against our company. Though Ms....

[redacted] signed an agreement with Angie’s List on July 28, 2015, authorizing an early termination fee of 35% of the total contract value, we have decided to honor her request by waiving this early termination fee, as we agree that she received slow response to various inquiries, and less than perfect customer service.  We would have preferred to continue working with [redacted] as an advertiser on Angie’s List, but given that Ms. [redacted] is no longer willing to advertise with us, we will waive the early termination fee and consider the contract canceled. In short, I sincerely apologize that this customer is disappointed with their experience with Angie’s List. We appreciate the feedback and ability to correct this situation to some extent. Thanks again for the opportunity to respond to this complaint. Please let me know if we can provide any further information.  Kind regards, Jesse [redacted] Angie’s List

June 21, 2016       Indianapolis Revdex.com 22 E. Washington Street Indianapolis, IN  46202 Attn. [redacted] Re: Complaint Case # [redacted]   [redacted],   Thank you for bringing this complaint to our attention. We appreciate the opportunity to give our...

side of the story regarding complaints filed against our company.  I apologize for the delay in my response.   I first wanted to apologize to Ms. [redacted] for any frustration he has experienced during the sale or cancellation of his advertisement.   On 2/25/2016, Ms. [redacted] electronically agreed to advertise with Angie’s List for one year per the attached agreement.  We require each prospective advertiser to sign a contract outlining the services Angie’s List will render, the relevant categories and the ad rate a service provider must pay for these services. Each contract includes a standard cancellation fee of 35% of the remaining balance of the agreement. Our advertising can never guarantee lead generation or a certain number of phone calls per week; instead it guarantees placement on the website.   We have reviewed our sales process and customer service interactions with Ms. [redacted]. We did not find any misleading or misrepresentations on our end. The different percentages that Ms. [redacted] is referring to may be a result of the different types of offers discussed with our representative. We would be happy to work with Ms. [redacted] to work on getting return value from her advertising contract. If she would still like to cancel, she can contact us directly and we will work directly with her to cancel her advertisement.   In short, I sincerely apologize that this customer is disappointed with their experience with Angie’s List. We strive to provide top-notch customer service, and would welcome another chance to work with Ms. [redacted]’s business.   Thanks again for the opportunity to respond to this complaint. Please let me know if we can provide any further information.    Kind regards,       Jesse B[redacted] Angie’s List

May 26, 2015Indianapolis Revdex.com22 E. Washington StreetIndianapolis, IN  46202Attn. [redacted]Re: Complaint Case # [redacted],Thank you for bringing this complaint to our attention. We appreciate the opportunity to respond to complaints against our company.I apologize for the frustration...

this process has caused Mr. [redacted].  Angie’s List allows consumers to post comments regarding experiences they have had with area companies.  Angie’s List is a passive conduit for these comments, meaning the content is wholly supplied by our consumer members.  Members are required to attest to the review confirmation statement before submitting each review.  Without that unique attestation accompanying a review, it cannot be submitted to the website.  Assuming that our members are willing to attest to the truthfulness of each report, we allow positive and negative reports to be submitted to our forum.  We do have processes in place if a company notifies us that they do not recognize the name and address of a member associated with a review on their company.  We will reach out to the member that submitted the review in an attempt to confirm that review at the request of the service provider.  Mr. [redacted] does not recognize the member, so we have proceeded with the reconfirmation process.  We reached out to the reporting member on 5/15/15 at Mr. [redacted]’s request.   To date, we have not received a response from the reporting member.  Mr. [redacted] is aware of our reconfirmation process per discussions with Angie’s List representatives on 5/15/15.  I apologize for any misunderstandings of our policies during those conversations on May 15th.  Angie’s List does not prohibit a service provider from contacting a member to ask about a review.  In fact, we have provided a mailing address of the member for Mr. [redacted], and have no issues with a polite letter asking the member if perhaps she has made a mistake in reviewing the wrong company.  What our representatives confirmed is against our policy is threatening members with lawsuits over negative reviews.  Though I understand that Mr. [redacted] feels this member is mistaken in leaving a review on his company, we have an across-the-board policy whereby if service providers threaten litigation over member reviews, we will post a notice on their profile about this behavior as a warning to other consumers.  I find it regrettable that we left Mr. [redacted] feeling no other recourse than to complain to the Revdex.com.  However, in this case Angie’s List has followed its policies, and must remain neutral in regards to reviews, so we will not be removing this member review at this time.  Thanks again for the opportunity to respond to this complaint, and please let me know if we can provide any further information.Kind regards,[redacted]Angie’s List

May 11, 2017   Indianapolis Revdex.com 22 E. Washington Street Indianapolis, IN  46202 Attn. [redacted] Re: Complaint Case # [redacted]     [redacted],   Thank you for bringing this complaint to our attention. We appreciate the opportunity to respond to complaints against our...

company.   As Mr. [redacted] states, he signed an advertising contract to live on 4/11/2017 for a full year.  We require each prospective advertiser to sign a contract outlining the services Angie’s List will render, the relevant categories and the ad rate a service provider must pay for these services. Each contract includes a standard cancellation fee of 35% of the remaining balance of the agreement.    We have looked into Mr. [redacted]’s concerns and did not find any wrongdoing throughout the sales process, because of this we won’t be refunding his payment. However, we are agreeing to cancel his advertisements and are waiving the standard early termination fee due to the customer service issues he mentioned. We apologize for any frustration caused to Mr. [redacted].  We have also issued a partial refund for the remaining time of the first full month Mr. [redacted] had already paid for in the amount of $30.80 that remained after the cancellation of his contract.   We strive to provide top notch customer service, and we regret that Mr. [redacted] felt that he had no recourse but to turn to the Revdex.com.   Thanks again for the opportunity to respond to this complaint. Please let me know if we can provide any further information.    Kind regards,   Jesse M[redacted] Angie’s List

September 19, 2016   Indianapolis Revdex.com 22 E. Washington Street Indianapolis, IN  46202 Attn. [redacted] Re: Complaint Case # [redacted]   [redacted],   Thank you for bringing this complaint to our attention. We appreciate the opportunity to give our side of the story regarding...

complaints filed against our company.                                          ...⇄ I’d like to start by offering a sincere apology to Mr. [redacted] for any frustration with his membership, including any emails he may have received that were unwanted after his attempts to unsubscribe.   Mr. [redacted] has updated his email preferences on Angie’s List to minimize email correspondence from Angie’s List.  As requested, I have taken the necessary steps to ensure that Angie’s List will no longer correspond to Mr. [redacted] using his email address.  There are prepopulated email lists in place that could result in Mr. [redacted] receiving a few emails within the next week, however any email correspondence after this should not be an issue for Mr. [redacted].    In short, I sincerely apologize that this customer is disappointed with their experience with Angie’s List. We strive to provide top-notch customer service.   Thanks again for the opportunity to respond to this complaint. Please let me know if we can provide any further information.    Kind regards,   Jesse M[redacted] Angie’s List

April 8,...

2016Indianapolis Revdex.com22 E. Washington StreetIndianapolis, IN  46202Attn. [redacted]Re: Complaint Case # [redacted] Thank you for bringing this complaint to our attention. We appreciate the opportunity to respond to complaints against our company. I apologize for the delay in my response.I first want to apologize to [redacted] for any frustration he has experienced regarding his advertisements with Angie’s List.We require each prospective advertiser to sign a contract outlining the services Angie’s List will render, the relevant categories and the ad rate a service provider must pay for these services. Each contract includes a standard early termination fee of 35% of the remaining balance of the agreement. Our advertising can never guarantee lead generation or a certain number of phone calls per week; instead it guarantees placement on the website.We did look back through the sales process and did not find that there was any misleading commentary on our end regarding any promise of lead generation. However, we did find that [redacted] was not made aware of the early termination fee during the sales process. We also confirm that [redacted] called us asking for assistance on December 15 but was not followed up with until the following month.We will waive the early termination fee of $400.05 and credit one month of advertising fees in light of the slow response to [redacted]’s December call and less than perfect customer service he has experienced. [redacted] will still owe the remaining balance of $127 for services rendered prior to this cancellation.In short, I sincerely apologize that this customer is disappointed with their experience with Angie’s List. We strive to provide top-notch customer service, and we are sorry that [redacted] did not get to experience a resolution to some of the problems he brought up.Thanks again for the opportunity to respond to this complaint. Please let me know if we can provide any further information.  Kind regards, Jesse [redacted]Angie’s List

December 2, 2014   Indianapolis Revdex.com22 E. Washington StreetIndianapolis, IN  46202Attn. [redacted]Re: Complaint Case #[redacted]  Thank you for bringing this complaint to ourattention. We appreciate the opportunity to clarify anything that might stillbe unclear.   Angie’s List does not allow members to leave anonymousreviews. To prevent that, we have set guidelines requiring a minimum amount ofinformation from members providing reviews. This allows the companies beingreviewed to check their records and verify that the report has come from theircustomer. This is stated in our Membership Agreement, which every member mustaccept before accessing our website. In item number 2 of the Agreement, itstates:  As acondition of Your use of the Service, You agree to: (a) provide Angie's Listwith true, accurate, current and complete information as prompted by theAngie's List's registration forms, when registering for or using the Service;and (b) update and maintain the truthfulness, accuracy and completeness of suchinformation.   Additionally, under the section of theAgreement regarding submission of reviews, item number 10 (f) states:   Yourname and review information will be made available to the Service Providers onwhich You review. Mr. [redacted] has purchased 3 Big Deals throughhis Angie’s List membership.  The only BigDeal that has not been refunded to him is for [redacted]. ThatBig Deal was purchased on 7/23/2014.  Accordingto our records, we did not receive any contact from Mr. [redacted] related to hisBig Deal purchase or otherwise, until 9/10/2014. Mr. [redacted] notified us of issuesconcerning this deal on 9/25/2014, outside of the window for our 30-Day RefundGuarantee. Although Mr. [redacted]’s request was received outside of the window oftime specified to receive a direct refund, we are able to exchange the deal ifhe purchases another Big Deal of any monetary amount. I apologize for the continued problems thatMr. [redacted] has encountered surrounding his addresses on our website. We wereable to remove all addresses from Mr. [redacted]’s view, with the exception of hisPO Box. Any addresses that he is able to see through his account now are tiedto his ‘Recent Searches’ and can be removed by Mr. [redacted], simply by clickingon the gray ‘x’ to the right. I have attached a screenshot to show hismembership as Mr. [redacted] sees it, with a red circle referencing the ‘x’ I amreferring to. Depending on how many times he used the additional addresses forsearching, he may need to ‘x’ it out multiple times. Because our website, aswell as our Band of Neighbors feature, references the address on file, Mr.[redacted] may encounter some difficulty when searching for providers bydistance.   I find it regrettable that we left Mr. [redacted]feeling he had no recourse but to contact the Revdex.com.   Thanks again for the opportunity to respondto this complaint. Please let me know if we can provide any furtherinformation.   Kind regards,     Anna [redacted]Angie’s List

December 28, 2015Indianapolis Revdex.com22 E. Washington StreetIndianapolis, IN  46202Attn. [redacted]Re: Complaint Case # [redacted], Thank you for bringing this updated complaint to our attention. We always appreciate the opportunity to give our side of the story regarding complaints filed against our company.  We first wanted to apologize for any frustration or misunderstanding Mr. [redacted] has experienced.Mr. [redacted]’s company, [redacted] Heating and Air Conditioning, is a Super Service Award-winning advertiser on Angie’s List, and has offered ecommerce to our members for several years now.  His company is offering multiple different deals to our members, including check-up and service call offers.  In short, his company is doing exactly what this complaint seems to suggest is impossible.  Though some Big Deals may indeed be loss-leaders, reputable businesses like Mr. [redacted]’s seem to see the merit in impressing a consumer and earning long-term loyalty and business.  If contractors were to attempt to “bait and switch” to take advantage of consumers, they would likely receive negative reviews, which would both incentivize consumers to try a competitor instead, and would trigger our risk assessment programs to stop allowing these companies to offer ecommerce or advertising through Angie’s List.  We have also developed a Service Quality Guarantee, significantly stepping up our protections and support we offer our consumer members.  I am sorry to hear how disappointed Mr. [redacted] is in our consumer advocacy and honesty, but our growing numbers of members suggest that not everyone agrees with him.In short, Mr. [redacted] seems to be very successfully using our platform and our advertising to succeed and show off his hundreds of happy customers’ reviews.  I am disappointed that he seems so dissatisfied with our service, but he remains an active advertiser and has expressed no desire to stop working with us.  He has an account manager and an ecommerce specialist who remain at his service if he chooses to make any changes in upcoming contracts.Kind regards, Jesse B[redacted]Angie’s List

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The response states that Angie's List does not know what search was performed but they could find my company...I attached a screen shot of my search.  I am doing so again. It shows exactly what was searched. You state that you train your people to mention the exclusion.  This was NOT done when either my wife called or when my customer called.  When my customer called, she said my company was bad mouthed and she was told she didn't want to use my company. When my wife called, 4 companies, including mine, were mentioned.  She asked for all to be emailed over.  Angie's List rep said OK then only sent 3, not including mine.  Screen Shot attached, AGAIN.  Why are these  points not being addressed?   If it's not in the contract to exclude a member, please explain how it is acceptable business practice. I include points in previous communications and they are being ignored.  I would appreciate a response of ALL points communicated. [redacted]    
Regards,
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I am not accepting their response. The customer flat-out lied and she knows. Angie's List is allowing this. It's bad business practice and unethical.Regards,[redacted]

July 12, 2017   Indianapolis Revdex.com 22 E. Washington Street Indianapolis, IN  46202 Attn. [redacted] Re: Complaint Case # [redacted]   [redacted],   Thank you for bringing this complaint to our attention. We appreciate the opportunity to give our side of the story regarding...

complaints filed against our company.    I’d like to start by offering a sincere apology to Mr. [redacted] for the poor experience in pursuit of his Big Deal refund. According to our records, Mr. [redacted] contacted us on 6/15/2015 to ask for a refund on his $119 deal purchase made on 4/7/2015. On 6/15/2015, an Angie’s List representative received this request and provided Mr. [redacted] with options moving forward.  Mr. [redacted] was advised that he can purchase a replacement offer or Angie’s List can assist him in getting the original offer completed.  Mr. [redacted] was eligible to purchase a replacement offer through Angie’s List before his offer expired on 10/4/2015.  Like most of our deals, this offer expired 6 months from the date of the purchase.  Mr. [redacted] never purchased a replacement offer and has waited more than 2 years to follow up with Angie’s List regarding his request.  Due to the length of time that has passed since Mr. [redacted]’s purchase of his Big Deal, a refund is not appropriate.    Mr. [redacted] has been working with Colleen C[redacted], a supervisor with the Member Care Department.  Colleen has granted an exception to Mr. [redacted] regarding his expiration date. She has provided him with a 30 day extension to purchase a replacement offer to receive a refund on his original purchase.  Mr. [redacted] can continue to work with Colleen directly to resolve his complaint.   I find it regrettable that we left Mr. [redacted] feeling he had no recourse but to contact the Revdex.com. We strive to provide top-notch service to our members.   Thanks again for the opportunity to respond to this complaint. Please let me know if we can provide any further information.    Kind regards,   Jesse M[redacted] Angie’s List

November 16, 2015Attn. [redacted]Re: Complaint Case # [redacted]Thank you for bringing this complaint to our attention.  We appreciate the opportunity to give our side of the story regarding complaints filed against our company.  I’d first like to apologize to our member, [redacted]...

[redacted], for the frustration experienced during this process.  We strive to provide top-notch service to our members, and from the tone of this message, I fear that we have failed in this regard.  I have followed up directly with our member to apologize for the poor customer service and ask for more details about the phone experience.  I have also refunded the $3.00 that was charged in error recently.  It appears that Noel had two separate accounts, so one was charged even though the other one correctly displayed that it was expired and canceled.Thank you again for the opportunity to respond to this complaint.  Please let me know if you need anything further.Sincerely,Jesse [redacted]Angie’s List

Angie's List contacted this customer to explain the billing balance and payment history.  At some point in time, the customer ended up getting one month behind on payments.  The notes state that he still owes one more month's payment, which is accurate.  We listened intently and fully to this customer's perspective, however their payment history is not confusing and shows exactly how much was paid and when it was paid.  We have attempted to resolve this issue and have offered a settlement amount to zero out this customer's balance, but were unable to come to an amicable solution despite our attempts.

June 23, 2016
Indianapolis Revdex.com
22 E. Washington Street
Indianapolis, IN 46202
Attn. [redacted] Re: Complaint Case # [redacted]
[redacted],
Thank you for bringing this updated complaint to our attention. We always appreciate the opportunity to give our side of the story regarding...

complaints filed against our company. I apologize for the delay in my response.
On 8/21/2015, [redacted] [redacted], electronically agreed to advertise with Angie’s List for one year per the attached agreement. We require each prospective advertiser to sign a contract outlining the services Angie’s List will render, the relevant categories and the ad rate a service provider must pay for these services. Each contract includes a standard cancellation fee of 35% of the remaining balance of the agreement. Our advertising can never guarantee lead generation or a certain number of phone calls per week; instead it guarantees placement on the website.
We have reviewed our sales process, and though we feel strongly that we did properly describe the nature of our advertising program and the extension we offered as a customer service gesture, we did not find that our early termination fee was explained as thoroughly as we would have liked. We have agreed to consider the contract cancelled as of April 25th, 2016, and to waive our standard early termination fee.
In terms of the portion of her advertising that already ran, Ms. [redacted]’s advertisement was running as she agreed, and this payment was due for services rendered. As we have found that our advertising ran as agreed, Angie’s List is not willing to refund any portion of the payment made for services rendered.
I sincerely apologize that Ms. [redacted] is disappointed with their experience with Angie’s List. We have worked to accommodate Ms. [redacted] in light of any confusion.
Thanks again for the opportunity to respond to this updated complaint. Please let me know if we can provide any further information.
Kind regards,
Jesse B[redacted] Angie’s List

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Let’s make sure everyone understands that I have two main complaints. Complaint #1: My surprise membership - partially addressedAccounts are a mysterious and confusing thing at Angie’s List. My old account page had a message that said, “We see that your membership type is not accurately reflected in the Plan column below and you must add the prices listed in the Price column to get your total renewal price. We are working hard to update our website and improve your Angie’s List experience and apologize any inconvenience.” Then it lists that I had a Classic subscription for 1 year with a Price of $6.39 (see attached). The message makes me believe that I paid more than $6.39. If I’m wrong about that, your course of action is simply to make the message more understandable. Next time, have a real user read and relay what they understand from a message before publishing anything to your website. Take a look at the signup area of the website (https://www.angieslist.com/how-it-works.htm & https://join.angieslist.com/welcome) and tell me how much it costs to join. It’s impossible to get that information without giving them your email address (and therefore likely getting on email newsletters and other marketing materials that you probably don’t want). This may seem like the right thing for Angie’s List, but it’s the wrong thing for the customer. Sure, Angie’s List gets new signups all the time…but do they know how customers feel about this process? Do some new customers come on only after current customers have to convince their friends, “no, it’s not a scam even though you have to give Angie’s List your info before they give you their info”. How satisfied or comfortable are they with the process? I’m happy to get a refund, but I wasn’t looking for that. I want a promise that Angie’s List will review its signup and billing processes with actual customers and potential customers to discover usability and branding issues. I guarantee Angie’s List will learn a lot, and make even more money in the long run after implementing a user-centered approach to their service design.  To Revdex.com: When business like Angie’s List create hoops and intentionally hide key info like pricing should be considered as much of a rip-off as taking an innocent person’s money without providing a service. Usability concerns should be part of your jobs. Complaint #2: Non-compliant email opt out process (not addressed) I understand that the emails I received were not asking for payment. I never indicated otherwise. But I also understand that they were unsolicited marketing emails that I attempted to unsubscribe from three times over seven months.  One email even insisted that I must call an 800 number to unsubscribe. That’s when I contacted the federal government about the canned spam act violation. See attached. Because clicking the “unsubscribe” link (yes, it was on some types of emails from them — just not the monthly one) repeatedly never worked, I took to Twitter multiple times. Even after requesting to be unsubscribed from there I still received emails. See attached.  I’ve worked in tech for years. I know it doesn’t take three attempts to remove an email address, and I know that it doesn’t even have to take two weeks. The resolution I’m requesting is that all of Angie’s List emails contain a one-click unsubscribe for ease of use by customers. This doesn’t mean click the email, then re-enter your email address or unselect a series of checkboxes. I mean one click. The one click from the email. And it works the first time! I don’t think that’s asking for much from a customer perspective, though I understand that it will take some engineering work to fix it. Thanks for the opportunity to tell a business how they can improve their brand, customer satisfaction, and web usability with a few fairly simple steps. I hope Angie’s List complies and creates tons of new revenue and happy customers. Cheers,[redacted]

Angie's List is considering this matter resolved.  The customer has received a refund for their purchase.  The customer has been forwarded the responses sent by Angie's List.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I appreciate Angie's list's response. I just worry about other people being personally attacked, as I have been, for writing an honest review. Since the companies do not have to be held accountable for being truthful, I do not feel Angie's list provides a safe environment. I would just appreciate it if the Revdex.com can keep this complaint on file so other people can be aware of what they are risking by joining Angie's list. I also feel Angie's list should be made to alter their advertisement when they say 'You can believe what is on Angie's list.'  My experience has proved this is not entirely true.
Regards,
[redacted]