Angie's List, LLC

February 22, 2016 Indianapolis Revdex.com 22 E. Washington Street Indianapolis, IN  46202 Attn. [redacted] Re: Complaint Case # [redacted]   Thank you for bringing this complaint to our attention. We appreciate the opportunity to respond to complaints against our company. Though Mr....

Foguth signed a year-long agreement with Angie’s List on November 24, 2015, authorizing an early termination fee of 35% of the total contract value, we have decided to honor his request by waiving this early termination fee.  Mr. Foguth made the agreement with us assuming that his advertisement would be placed at the top of search results, which ended up not being the case.  Part of the reason behind this was the fact that multiple reviews on Mr. [redacted] company’s profile did not meet our review integrity guidelines.  However, in light of any miscommunication or misunderstanding during the sales process, we have waived the early termination fee and canceled Mr. [redacted] advertising contract. In terms of the standing of Mr. [redacted] business profile, we do not remove companies entirely from Angie’s List.  Even without [redacted] providing a paid advertisement, their profile will be available for members to view, so that they can read reviews to make hiring decisions.  The negative review that Mr. Foguth mentioned in his complaint appears to have been left by a genuine customer of his, as he has responded to the complaint in a way that indicates he is familiar with the consumer.  Angie’s List did not create this review ourselves, nor do we “filter” positive or negative reviews, regardless of whether a company advertises or not. In short, I sincerely apologize that this customer is disappointed with their experience with Angie’s List. We appreciate the feedback and ability to correct this situation to some extent. Thanks again for the opportunity to respond to this complaint. Please let me know if we can provide any further information.  Kind regards, Jesse [redacted] Angie’s List

July 12, 2017   Indianapolis Revdex.com 22 E. Washington Street Indianapolis, IN  46202 Attn. [redacted] Re: Complaint Case # [redacted]   [redacted],   Thank you for bringing this complaint to our attention. We appreciate the opportunity to give our side of the story regarding...

complaints filed against our company.    I’d like to start by offering a sincere apology to Mr. [redacted] for the poor experience in pursuit of his Big Deal refund. According to our records, Mr. [redacted] contacted us on 6/15/2015 to ask for a refund on his $119 deal purchase made on 4/7/2015. On 6/15/2015, an Angie’s List representative received this request and provided Mr. [redacted] with options moving forward.  Mr. [redacted] was advised that he can purchase a replacement offer or Angie’s List can assist him in getting the original offer completed.  Mr. [redacted] was eligible to purchase a replacement offer through Angie’s List before his offer expired on 10/4/2015.  Like most of our deals, this offer expired 6 months from the date of the purchase.  Mr. [redacted] never purchased a replacement offer and has waited more than 2 years to follow up with Angie’s List regarding his request.  Due to the length of time that has passed since Mr. [redacted]’s purchase of his Big Deal, a refund is not appropriate.    Mr. [redacted] has been working with Colleen C[redacted], a supervisor with the Member Care Department.  Colleen has granted an exception to Mr. [redacted] regarding his expiration date. She has provided him with a 30 day extension to purchase a replacement offer to receive a refund on his original purchase.  Mr. [redacted] can continue to work with Colleen directly to resolve his complaint.   I find it regrettable that we left Mr. [redacted] feeling he had no recourse but to contact the Revdex.com. We strive to provide top-notch service to our members.   Thanks again for the opportunity to respond to this complaint. Please let me know if we can provide any further information.    Kind regards,   Jesse M[redacted] Angie’s List

June 23, 2016
Indianapolis Revdex.com
22 E. Washington Street
Indianapolis, IN 46202
Attn. [redacted] Re: Complaint Case # [redacted]
[redacted],
Thank you for bringing this updated complaint to our attention. We always appreciate the opportunity to give our side of the story regarding...

complaints filed against our company. I apologize for the delay in my response.
On 8/21/2015, [redacted] [redacted], electronically agreed to advertise with Angie’s List for one year per the attached agreement. We require each prospective advertiser to sign a contract outlining the services Angie’s List will render, the relevant categories and the ad rate a service provider must pay for these services. Each contract includes a standard cancellation fee of 35% of the remaining balance of the agreement. Our advertising can never guarantee lead generation or a certain number of phone calls per week; instead it guarantees placement on the website.
We have reviewed our sales process, and though we feel strongly that we did properly describe the nature of our advertising program and the extension we offered as a customer service gesture, we did not find that our early termination fee was explained as thoroughly as we would have liked. We have agreed to consider the contract cancelled as of April 25th, 2016, and to waive our standard early termination fee.
In terms of the portion of her advertising that already ran, Ms. [redacted]’s advertisement was running as she agreed, and this payment was due for services rendered. As we have found that our advertising ran as agreed, Angie’s List is not willing to refund any portion of the payment made for services rendered.
I sincerely apologize that Ms. [redacted] is disappointed with their experience with Angie’s List. We have worked to accommodate Ms. [redacted] in light of any confusion.
Thanks again for the opportunity to respond to this updated complaint. Please let me know if we can provide any further information.
Kind regards,
Jesse B[redacted] Angie’s List

Angie's List is considering this matter resolved.  The customer has received a refund for their purchase.  The customer has been forwarded the responses sent by Angie's List.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Let’s make sure everyone understands that I have two main complaints. Complaint #1: My surprise membership - partially addressedAccounts are a mysterious and confusing thing at Angie’s List. My old account page had a message that said, “We see that your membership type is not accurately reflected in the Plan column below and you must add the prices listed in the Price column to get your total renewal price. We are working hard to update our website and improve your Angie’s List experience and apologize any inconvenience.” Then it lists that I had a Classic subscription for 1 year with a Price of $6.39 (see attached). The message makes me believe that I paid more than $6.39. If I’m wrong about that, your course of action is simply to make the message more understandable. Next time, have a real user read and relay what they understand from a message before publishing anything to your website. Take a look at the signup area of the website (https://www.angieslist.com/how-it-works.htm & https://join.angieslist.com/welcome) and tell me how much it costs to join. It’s impossible to get that information without giving them your email address (and therefore likely getting on email newsletters and other marketing materials that you probably don’t want). This may seem like the right thing for Angie’s List, but it’s the wrong thing for the customer. Sure, Angie’s List gets new signups all the time…but do they know how customers feel about this process? Do some new customers come on only after current customers have to convince their friends, “no, it’s not a scam even though you have to give Angie’s List your info before they give you their info”. How satisfied or comfortable are they with the process? I’m happy to get a refund, but I wasn’t looking for that. I want a promise that Angie’s List will review its signup and billing processes with actual customers and potential customers to discover usability and branding issues. I guarantee Angie’s List will learn a lot, and make even more money in the long run after implementing a user-centered approach to their service design.  To Revdex.com: When business like Angie’s List create hoops and intentionally hide key info like pricing should be considered as much of a rip-off as taking an innocent person’s money without providing a service. Usability concerns should be part of your jobs. Complaint #2: Non-compliant email opt out process (not addressed) I understand that the emails I received were not asking for payment. I never indicated otherwise. But I also understand that they were unsolicited marketing emails that I attempted to unsubscribe from three times over seven months.  One email even insisted that I must call an 800 number to unsubscribe. That’s when I contacted the federal government about the canned spam act violation. See attached. Because clicking the “unsubscribe” link (yes, it was on some types of emails from them — just not the monthly one) repeatedly never worked, I took to Twitter multiple times. Even after requesting to be unsubscribed from there I still received emails. See attached.  I’ve worked in tech for years. I know it doesn’t take three attempts to remove an email address, and I know that it doesn’t even have to take two weeks. The resolution I’m requesting is that all of Angie’s List emails contain a one-click unsubscribe for ease of use by customers. This doesn’t mean click the email, then re-enter your email address or unselect a series of checkboxes. I mean one click. The one click from the email. And it works the first time! I don’t think that’s asking for much from a customer perspective, though I understand that it will take some engineering work to fix it. Thanks for the opportunity to tell a business how they can improve their brand, customer satisfaction, and web usability with a few fairly simple steps. I hope Angie’s List complies and creates tons of new revenue and happy customers. Cheers,[redacted]

March 6, 2017   Indianapolis Revdex.com 22 E. Washington Street Indianapolis, IN  46202 Attn. [redacted] Re: Complaint Case # [redacted]   [redacted],   Thank you for bringing this complaint to our attention. We appreciate the opportunity to give our side of the story regarding...

complaints filed against our company.    I’d like to start by offering a sincere apology to Mr. [redacted] for the difficulties in pursuit of his Big Deal refund. According to our records, Mr. [redacted] contacted us on 3/3/2017 to ask for a refund of his purchase, which was made on 1/9/2017. All Angie’s List eCommerce purchases have a 30 Day Refund Guarantee.  All members must request a refund within 30 days of purchase.   The 30 Day Refund Guarantee has been put in place to protect all parties involved in the eCommerce program.  This helps Angie’s List keep the most up-to-date information on the companies participating in the eCommerce programs, which is used to determine if a company should continue in the eCommerce programs.  This protects Angie’s List members from companies that are not maintaining the high standards that Angie’s List requires.  This also protects Angie’s List and companies from receiving refund requests well after a purchase (sometimes months and even years after).    I have notified the appropriate internal department of Mr. [redacted]’s concern about statements made during the purchase process that states that the company will reach out to the member to schedule services.  This will be reviewed, data will be pulled to determine the impact of the statement, and any necessary changes will be addressed.   I have reviewed Mr. [redacted]’s specific refund request and deemed that an exception can be granted due to the scheduling and communication issues Mr. [redacted] experienced with the service provider.  I have processed Mr. [redacted]’s refund at this time and sent him a follow up email to confirm this information.   I find it regrettable that we left Mr. [redacted] feeling he had no recourse but to contact the Revdex.com. We strive to provide top-notch service to our members.   Thanks again for the opportunity to respond to this complaint. Please let me know if we can provide any further information.    Kind regards,   Jesse M[redacted] Angie’s List

Angie's List contacted this customer to explain the billing balance and payment history.  At some point in time, the customer ended up getting one month behind on payments.  The notes state that he still owes one more month's payment, which is accurate.  We listened intently and fully to this customer's perspective, however their payment history is not confusing and shows exactly how much was paid and when it was paid.  We have attempted to resolve this issue and have offered a settlement amount to zero out this customer's balance, but were unable to come to an amicable solution despite our attempts.

November 5, 2014
 
 
 
Indianapolis Revdex.com
22 E. Washington Street
Indianapolis, IN  46202
Attn. [redacted]
Re: Complaint Case # [redacted]
 
[redacted],
 
Thank you for bringing this complaint to our attention. We appreciate the opportunity to...

give our side of the story regarding complaints filed against our company. 
 
I’d like to start by offering a sincere apology to Ms. [redacted] for the frustration that she has endured as a result of being enrolled in our auto renewal program, and the difficulty we’ve encountered in locating the membership associated with her recent charge. The auto renewal program was implemented as a result of member feedback indicating it would be convenient to renew without being required to call or mail in a request to do so. We acknowledge that with every improvement, we run the risk of offending a small portion of our members. Some people, caught off guard when their renewal goes through, clearly do not benefit from this intended convenience. Because of this, Angie’s List strives to make sure that each member has the opportunity to learn about the program prior to paying for a membership, and we employ customer-friendly refund policies for situations such as this. The following notification appeared on the online “Join” page that members see when initiating a membership:
 
Continuous Service Membership: To ensure uninterrupted service, all Angie's List memberships are renewed automatically, using the credit card on file. All of our annual memberships are renewed at the current membership rate on the first day of the month in which the current membership term ends, while monthly memberships are renewed at the current membership rate on the date in which the current membership term ends. You may cancel at any time. Annual memberships are backed by our 110% money back, satisfaction guarantee. Sorry, no refunds for monthly memberships.
 
Additionally, this information is included in the welcome packet that is sent to the member’s home after signing up. 
 
I sincerely apologize; I was unable to locate a membership based on the contact information provided with this complaint. If Ms. [redacted] could provide additional email addresses, phone numbers, or addresses to enable me to locate the account, I will be able to fully refund the charges she mentions and cancel any membership for her household.
 
I find it regrettable that we have failed Ms. [redacted]. We strive to provide top-notch service to our members. Again, we sincerely apologize for any frustration this caused, but I am unable to assist further without additional, alternate contact information.
 
Thanks again for the opportunity to respond to this complaint. Please let me know if we can provide any further information. 
 
 
 
[redacted]
Angie’s List

August 11, 2017   Indianapolis Revdex.com 22 E. Washington Street Indianapolis, IN  46202 Attn. [redacted] Re: Complaint Case # [redacted]   [redacted],   Thank you for bringing this complaint to our attention. We appreciate the opportunity to give our side of the story regarding...

complaints filed against our company.    I’d like to start by offering a sincere apology to Ms. [redacted] for any confusion regarding her membership.   All of our memberships default to an automatic renewal. Our auto renewal program was implemented as a result of member feedback indicating it would be convenient to renew without being required to call or mail in a request to do so. We acknowledge that with every improvement, we run the risk of offending a small portion of our members. Some people, caught off guard when their renewal goes through, clearly do not benefit from this intended convenience. Because of this, Angie’s List strives to make sure that each member has the opportunity to learn about the program prior to paying for a membership. We also email members prior to the renewal date to notify them of the upcoming charge.  I apologize if Ms. [redacted] somehow missed this email notification.    Ms. [redacted] initially joined Angie’s List on 1/19/2015. Ms. [redacted] agreed to automatic renewal on her account when she joined.  Her membership also informs her that the account will be automatically renewed on the date that ends her current term.    With that being said, I have processed Ms. [redacted]’s refund of $59.99, effectively cancelling her membership.  Angie’s List seeks to offer top-notch customer service.  I apologize that we left Ms. [redacted] feeling that she had no other option than to contact the Revdex.com.   Thanks again for the opportunity to respond to this complaint. Please let me know if we can provide any further information.    Kind regards,   Jesse M[redacted] Angie’s List

January 17, 2017   Indianapolis Revdex.com 22 E. Washington Street Indianapolis, IN  46202 Attn. [redacted] Re: Complaint Case # [redacted]       Thank you for bringing this complaint to our attention. We appreciate the opportunity to give our side of the story regarding...

complaints filed against our company.    I’d like to start by offering a sincere apology to [redacted] for the confusion in pursuit of her Big Deal refund. According to our records, [redacted] contacted us on 1/12/2017 to ask for a refund of her purchase, which was made on 1/12/2017. Every time a member requests a refund for a Big Deal that has been purchased, Angie’s List, first and foremost, wants to offer assistance to the member.  We offer to help with scheduling or to locate a company that can provide the service.  If the member declines the offer of assistance and is within 30 days of the purchase, they are eligible for a refund.   [redacted] declined the offer of assistance.  The representative she was chatting with advised that he had submitted her refund request, which will be addressed within 3-5 business days.  On 1/13/2017, [redacted]’s refund was processed back to her credit card, well within the 3-5 business day expectation that was given.  [redacted] was also sent an email confirmation on 1/13/2017 stating that her refund had been processed.   [redacted] advised that she believes it is misleading that the company does not service her area.  The company indicates to Angie’s List what zip codes and areas that they service.  The company signed a contract confirming that they would service [redacted]’s area for the Big Deal she purchased.  I have notified the eCommerce Representative that works with the company to have them adjust the contract for this Big Deal and remove [redacted]’s area.  I apologize for the inconvenience this has created.    I find it regrettable that we left [redacted] feeling she had no recourse but to contact the Revdex.com. We strive to provide top-notch service to our members.   Thanks again for the opportunity to respond to this complaint. Please let me know if we can provide any further information.    Kind regards,   Jesse [redacted] Angie’s List

April 12, 2017   Indianapolis Revdex.com 22 E. Washington Street Indianapolis, IN  46202 Attn. [redacted] Re: Complaint Case # [redacted]   [redacted],   Thank you for bringing this complaint to our attention. We appreciate the opportunity to give our side of the story regarding...

complaints filed against our company.    I’d like to start by offering a sincere apology to Ms. [redacted] for any frustration or confusion regarding her membership.   At this point in time, I am only able to locate one email contact from Ms. [redacted] that was sent to our Customer Service Department today, 4/12/2017, at 9:27AM.  This email request to cancel her membership does indicate that she was having difficulty accessing the Live Chat option for cancelling her membership.  I will be reaching out to our IT Department to look into any issues we may be experiencing with our Live Chat option.    At this time, I have set Ms. [redacted]’s membership up so it will not renew.  Her membership will expire on 4/13/2017.  We are sorry to see Ms. [redacted] go as a member.   I find it regrettable that we left Ms. [redacted] feeling she had no recourse but to contact the Revdex.com. We strive to provide top-notch service to our members.   Thanks again for the opportunity to respond to this complaint. Please let me know if we can provide any further information.    Kind regards,     Jesse M[redacted] Angie’s List

April 20, 2015  Indianapolis Revdex.com22 E. Washington StreetIndianapolis, IN  46202Attn. [redacted]Re: Complaint Case # [redacted],  Thank you for bringing this complaint to our attention. We appreciate the opportunity to give our side of the story regarding...

complaints filed against our company.   I’d like to start by offering a sincere apology to Ms. [redacted] for any frustration this process has caused. Angie Cash was a program created so Angie's List members can take advantage of personaloffers while earning rewards. This is our way of saying thank-you for taking advantage of varying aspects of a membership.   Ms. [redacted] did contact Angie’s List at the end of March regarding the trouble she was having with the fuel card.  A supervisor ensured that the Angie Cash was made available to her and it appears she has completed the process to receive the gas card.  I am so sorry she has still not received it.  I will be addressing this with the team that handles the gas cards and I am putting aphysical gas card in the mail today to Ms. [redacted].  I find it regrettable that we left Ms. [redacted] feeling she had no recourse but to contact the Revdex.com.     Thanks again for the opportunity to respond to this complaint. Please let me know if we can provide any further information.   Kind regards,  Mindy O[redacted]Angie’s List

May 26, 2015Indianapolis Revdex.com22 E. Washington StreetIndianapolis, IN  46202Attn. [redacted]Re: Complaint Case # [redacted], Thank you for bringing this complaint to our attention. We appreciate the opportunity to give our side of the story regarding complaints filed against our...

company.  I’d like to start by offering a sincere apology to Mr. [redacted] for the frustration this process has caused. Mr. [redacted] is correct that he accidentally purchased two copies of an offer from the company [redacted] on May 5, 2015.  Due to a computer error, these offers were not correctly posted on our customer service software. I apologize, as it seems that we misunderstood Mr. [redacted]’s requests.  We understood that the duplicate copy of the offer was a mistake, and refunded that on 5/19.  However, we had not realized that Mr. [redacted]’s need for a cleaning service was so immediate due to his upcoming move.  As a result, we were working with our IT department to correct our computer glitch so that the provider would be aware of the purchase, rather than simply processing the refund.  As of this morning, we have refunded the second copy of the offer.  At this point, two separate refunds for $219.00 apiece have been processed, and within a few business days this should be reflected on Mr. [redacted]’s bank statement.I find it regrettable that we left Mr. [redacted] feeling he had no recourse but to contact the Revdex.com. We strive to provide top-notch service to our members.  In this case, it seems we dropped the ball in terms of recovering from a computer issue in a timely manner.  As a small token of our apologies, I have refunded Mr. [redacted] in full for his most recent membership renewal.  He will retain access to the List until his next renewal date, February 22, 2016.  This refund, as well, should show up on his bank statement within two to three business days.  Thanks again for the opportunity to respond to this complaint. Please let me know if we can provide any further information.  Kind regards, Jesse [redacted]Angie’s List

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. They have refunded my money and canceled the membership. I do not agree with everything they said but I got what I needed to make it right.
Regards,
[redacted]

October 27, 2015Indianapolis Revdex.com22 E. Washington StreetIndianapolis, IN  46202Attn. [redacted]Re: Complaint Case # [redacted] Thank you for bringing this complaint to our attention.  We appreciate the opportunity to give our side of the story regarding complaints filed against...

our company.  It seems that [redacted] has been receiving emails from us even after unsubscribing from all correspondence. It appears that there must have been a glitch preventing her unsubscribe request from being fully processed.  I have globally unsubscribed her from all emails.  I apologize about this glitch causing the unsubscribe process to be frustrating and difficult.  I am especially sorry that [redacted]s frustrations caused her to lose faith in our company and cancel her membership.  I would be happy to offer her a free membership (leaving the total unsubscribe intact).  If she had any other feedback, I would love to personally work on this issue for her.  Please share my email address with her.Thanks again for the opportunity to respond to this complaint.  Please let me know if you need anything further.Kind Regards,Jesse [redacted]Angie’s List

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
They are leaving the "F" on our account and they didn't get a response back from the member. This is not right. WE don't know her, we have never done any work for her nor was she in any of our records of calling our business. AL wrote see below " The member did not respond if the review was for the correct company or not" This is not acceptable business practice. This is not resolved. "We did reach out to the member in question.  The member did not respond to indicate if the review was for the correct company or not.  Our policy, as a passive conduit, is to leave the review on the company the member initially stated they had an interaction." 
Regards,
[redacted]

Ms. [redacted] has been in on-going communication with Angie's List representatives discussing her advertising concerns, as well as her complaint with the Revdex.com. In the course of this communication, we have determined that we will waive the cancellation fee. This was relayed to Ms. [redacted] yesterday, and a refund is being issued in the amount of $6$5.91. Thanks again for the opportunity to respond to this complaint Please let me know if we can provide any further information. Kind regards, Anna L[redacted] Angie's List 1030 E. Washington St. Indianapolis, IN 46202 317-803-9213 1-866-625-5478 ext 79213 annaliaangieslistcom

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.We request they remove the profile regarding our company further more they keep calling our attorney attempting scare tacticsRegards,[redacted]

June 2, 2017     Indianapolis Revdex.com 22 E. Washington Street Indianapolis, IN  46202 Attn. [redacted] Re: Complaint Case # [redacted]   [redacted],   Thank you for bringing this complaint to our attention. We appreciate the opportunity to give our side of the story regarding...

complaints filed against our company.    I’d like to start by offering a sincere apology to Mr. [redacted] for any frustration or confusion regarding his membership.   Angie’s List specializes in locating local service providers who specialize in residential services.  Angie’s List advertises that we will help you find a local provider for services on or in your home.  Angie’s List does not promote or support commercial services at this time.    Currently, Angie’s List does not offer refunds for purchased memberships, except in specific one-off situations.  I would like to apologize to Mr. [redacted] that this was not recognized during his recent chat with a representative.  If a service provider signs up for a membership and is looking for commercial services or attempting to list their business on Angie’s List, a refund would be granted.  Since Mr. [redacted] paid with PayPal, he received a 20% on the $99.99 membership and was only charged $79.99.  At this time, I have issued a refund for the $79.99 charged to Mr. [redacted]’s PayPal account.    I find it regrettable that we left Mr. [redacted] feeling he had no recourse but to contact the Revdex.com. We strive to provide top-notch service to our members.   Thanks again for the opportunity to respond to this complaint. Please let me know if we can provide any further information.    Kind regards,     Jesse M[redacted] Angie’s List

July 10, 2017   Indianapolis Revdex.com 22 E. Washington Street Indianapolis, IN  46202 Attn. [redacted] Re: Complaint Case # [redacted]   [redacted],   Thank you for bringing this complaint to our attention. We appreciate the opportunity to give our side of the story regarding...

complaints filed against our company.   I’d like to start by offering a sincere apology to Mr. [redacted] for the frustration he mentions in his complaint.   As Mr. [redacted] mentioned, he purchased an offer from the company [redacted]. on February 22, 2017.  Though we are proud of our industry-leading Service Quality Guarantee, it only applies to purchases made by paying members.  As such, Mr. [redacted]’s purchase does not qualify due to his membership type.  Mr. [redacted] was offered the opportunity to upgrade his membership on 6/19/2017 to qualify for our Complaint Resolution Process to receive additional assistance.  Mr. [redacted] joined Angie's List on February 22, 2017.  He spoke to a representative the day he made his purchase.  At that time, the different types of membership and the benefits offered by each membership type were explained to Mr. [redacted].   That said, Mr. [redacted] has been in contact with a supervisor at Angie’s List.  The supervisor explained that leaving a review was the best opportunity for the Mr. [redacted] to provide his feedback regarding the work performed by the company.  We are certainly appreciative of the review and feedback provided by Mr. [redacted].  Companies that offer eCommerce deals on the Angie’s List website do not work for Angie’s List.  Angie’s List does not instruct the company on how they run their business.  The company is responsible for the quality of work and experience provided to members.  The company has also received payment for the purchase Mr. [redacted] made through Angie’s List.  At this time, Mr. [redacted]’s complaint is with [redacted].   I find it regrettable that we left Mr. [redacted] feeling he had no recourse but to contact the Revdex.com. We strive to provide top-notch service to our members. We are very sorry for the frustration and trouble Mr. [redacted] has had to deal with.   Thanks again for the opportunity to respond to this complaint. Please let me know if we can provide any further information.    Kind regards,   Jesse M[redacted] Angie’s List