Angie's List, LLC

March 13, 2015 Indianapolis Revdex.com22 E. Washington StreetIndianapolis, IN  46202Attn. [redacted]Re: Complaint Case # [redacted]  Thank you for bringing this complaint to our attention. We appreciate the opportunity to give our side of the story regarding...

complaints filed against our company.   On 1/23/2015, Mr. [redacted] agreed to advertise with Angie’s List for one year per the attached agreement. Before Angie’s List will publish an advertisement, we require each prospective advertiser to sign a contract outlining the services Angie’s List will render, the relevant categories and the ad rate a service provider must pay for these services. Each contract includes a standard cancellation fee.   Upon receipt of this complaint, we investigated the correspondence that Mr. [redacted] had with Angie’s List representatives. Although Mr. [redacted] ultimately agreed to the attached contract, and multiple attempts were made by Angie’s List employees to assist him, Mr. [redacted] requested to cancel his advertising within a few days of beginning it.  We have waived the cancellation fee and removed the notice from his company’s profile.  We strive to provide top notch customer service. I sincerely apologize if we have failed to deliver to the extent of Mr. [redacted]’s expectations. We would love to have him back as an advertiser in the future and be given the  chance to help him and make things right.  Thanks again for the opportunity to respond to this complaint. Please let me know if we can provide any further information.  Kind regards, [redacted]Angie’s List

March 13, 2015 Indianapolis Revdex.com22 E. Washington StreetIndianapolis, IN  46202Attn. [redacted]Re: Complaint Case # [redacted],  Thank you for bringing this complaint to our attention. We appreciate the opportunity to give our side of the story regarding...

complaints filed against our company.   On 10/23/2014, Mr. [redacted] agreed to advertise with Angie’s List for one year per the attached agreement.  Before Angie’s List will publish an advertisement, we require each prospective advertiser to sign a contract outlining the services Angie’s List will render, the relevant categories and the ad rate a service provider must pay for these services. Each contract includes a standard cancellation fee. That fee is 35% of the remaining balance of the agreement.   The other program that Mr. [redacted] refers to in his complaint is our Big Deal Storefront program. This program allows members to purchase products from positively-rated providers via the Angie’s List system. Instead of up-front costs to the provider, the Big Deals involve profit sharing.   Mr. [redacted] has been in communication with his account manager recently discussing his advertising.  Certainly, if he wishes to cancel his advertising, he should let his account manager know and they will process his cancellation and details associated with that. He will be responsible for the cancellation fee, if he decides to cancel early.  In short, I sincerely apologize if we failed to deliver to the extent of Mr. [redacted]’s expectations. We did, however, deliver to the extent of our contract. Angie’s List and Mr. [redacted]’s company have a binding agreement, and just as we have acted in accordance with our obligations, so must Mr. [redacted].   Thanks again for the opportunity to respond to this complaint. Please let me know if we can provide any further information.   Kind regards,  [redacted]Angie’s List

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Hello [redacted]  I have to admit that I feel at a slight disadvantage as you and Jesse are on a first name basis. However, if other Angie’s List members have had similar experiences as I, it doesn’t surprise me that you two are so well acquainted. Jesse is correct in the fact that I have brought issues to his and Angie’s List attention and so far they have yet to come through and provide anything that represents service. I did not ask Angie’s List to contract with Cascadia and since I was advised my call was being recorded, I ask that Angie’s List provide the audio where I requested this. What happened, was in an attempt to find a replacement for another horrible provider, I was advised of Cascadia. I clearly mentioned that I didn’t elect to hire this provider as previous conversation with Cascadia left me with the impression that this provider was disorganized and less than reliable, and I’m certain the recorded audio CLEARLY states this. I was told that a conversation between Angie’s List and Cascadia took place and my situation and concerns had been communicated to Cascadia, and then I was asked if I would accept Cascadia as my provider. I once again voiced my concerns and made it clear as long as Angie’s List was co-signing that I would not have the issues I was concerned about, I would accept this provider. Angie’s List vouched for Cascadia and I accepted.  The fact that every concern I brought forward played out is the reason for my complaint. Instead of stepping up and stepping in to resolve this, Angie’s List now wants to say, “I refused to reach out”. I shouldn’t have to reach out. This entire episode was coordinated and orchestrated by Angie’s List and it’s their responsibility to take action. The work was not done on the day of service and when the provider advised he would have to come back the next day to haul away the mount of yard waste that fits in a residential bin, I was shocked! The provider didn’t even haul any waste away, they used my bin and failed to do the requested work completely or to my satisfaction. Cascadia was not prepared, cost me an additional days works and didn’t show up the next day as promised. I called both Jesse and his staff that following day when Cascadia didn’t arrive, or call, and this was the only refusal, Jesse and his team refused to take my call. In my multiple messages, I advised I had video and photo proof of the sloppy work and demanded that I be refunded immediately. They knew the pot had boiled over and they had dropped the ball again. After missing weeks of work from Angie’s list providers not showing up as scheduled, rescheduling or week long jobs that end up going for nearly 2 month only to not be finished, Jesse knew he no longer had a reasonable excuse for not holding providers responsible.  How many opportunities does Angie’s List and their provider get to fail? I have lost count! The facts are simple. In an escalated customer service environment, both Angie’s List and the provider failed. Angie’s List advised me that “they would provide better service if they were a profitable company” and clearly did not deny this in their response to The Revdex.com. The provider that I did not request, left early for an invalid reason, didn’t return as scheduled and both Jesse and his staff, declined to take my calls. And the only reason Angie’s List has responded, (as my last couple complaints went unanswered from the Revdex.com) is because they know this is about to get media attention and they want to give the appearance they have been proactive when in fact they have been reactive and very poor at that.  Simple or not, the responsibility and weight falls on Angie’s List, but rather than be a reputable company, they have taken to slanderizing customers, and now liable, not realizing that without customers, there is no need for providers. Let this record stand as the ultimate example of the difference between Cowardice Service and Customer Service.
Regards,
[redacted]

October 2, 2015Re: Complaint Case # [redacted] 
Thank you for bringing this complaint to our attention. We appreciate the opportunity to give our side of the story regarding complaints filed against our company.  I’d like to start by offering a sincere apology to [redacted] for the...

frustration this process has caused. As [redacted] mentioned, she purchased an offer from the company MKF Residential on February 27th, 2015.  The offer had a promotional value of $4,400, but this promotional value expired on August 26th, 2015.When Angie’s List first received contact from [redacted] about problems scheduling on September 18th, we asked a supervisor to reach out to her to help with the deal.  We may be able to help with scheduling problems, find another provider to do the work, or help refund the original deal to help with the purchase of a better fit.  We are committed to helping [redacted] receive the service he paid for. [redacted] has been contacted directly by a supervisor able to help with this concern, and we are awaiting his response.As an exception to our standard policies, we have extended the offer beyond the normal expiration date, and have given several more months in order for her to use her credit.  She is never under any obligation to work with any particular provider if she is uncomfortable with them.I find it regrettable that we left [redacted] feeling he had no recourse but to contact the Revdex.com. We strive to provide top-notch service to our members. We are very sorry for the frustration and trouble [redacted] has had to deal with.  Thanks again for the opportunity to respond to this complaint. Please let me know if we can provide any further information.  Kind regards, Jesse [redacted]Angie’s List

July 13, 2015Indianapolis Revdex.com22 E. Washington StreetIndianapolis, IN  46202Attn. [redacted]Re: Complaint Case # [redacted], Thank you for bringing this complaint to our attention. We appreciate the opportunity to give our side of the story regarding complaints filed against our...

company.  I’d like to start by offering a sincere apology to Ms. [redacted] for the frustration this process has caused. Ms. [redacted] purchased an offer from the company [redacted] on May 5, 2015.  Ms. [redacted] requested assistance with the deal from Angie’s List on March 16th, due to problems with the company’s responsiveness.  Although we did not receive contact from Ms. [redacted] during the 30-day refund period offered on all of our ecommerce offers, we are still working with her to find a different offer to purchase, at which point the original purchase will become eligible for a refund.  On 7/9/2015 Ms. [redacted] contacted Angie’s List and was working with us to find a suitable offer in another service category.  She stated that she would contact us once she had found a suitable offer, or if she needed our assistance in the search.I find it regrettable that we left Ms. [redacted] feeling she had no recourse but to contact the Revdex.com. We strive to provide top-notch service to our members.      Thanks again for the opportunity to respond to this complaint. Please let me know if we can provide any further information.  Kind regards, Jesse B[redacted]Angie’s List

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Angies List finally did refund my money on 04/16/15 but immediately charged me again the next day without my authorization.  I have no interest in being a member and want my money back from these scammers.  Regards,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
Regards,
[redacted]

March 5, 2015 Indianapolis Revdex.com22 E. Washington StreetIndianapolis, IN  46202Attn. [redacted]Re: Complaint Case # [redacted], Thank you for bringing this complaint to our attention. We appreciate the opportunity to give our side of the story regarding complaints filed against...

our company. On December 10, 2014, Ms. [redacted] agreed to advertise with Angie’s List for one year per the attached agreement.  Before Angie’s List will publish an advertisement, we require each prospective advertiser to sign a contract outlining the services Angie’s List will render, the relevant categories and the ad rate a service provider must pay for these services. Each contract includes a standard cancellation fee. That fee is 35% of the remaining balance of the agreement.   The other program that Ms. [redacted] refers to in her complaint is our Big Deal Storefront program. This program allows members to purchase products from positively-rated providers via the Angie’sList system. Instead of up-front costs to the provider, the Big Deals involve profit sharing.    Ms. [redacted] has been in communication with her account manager recently discussing her advertising.  Certainly, if she wishes to cancel her advertising and stop future contact, she should let her account manager know and they will process her cancellation and details associated with that.  In short, I sincerely apologize if we failed to deliver to the extent of Ms. [redacted]’s expectations. We did, however, deliver to the extent of our contract. Angie’s List and Ms. [redacted]’s company have abinding agreement, and just as we have acted in accordance with our obligations, so must Ms. [redacted]. No refund will be given.     Thanks again for the opportunity to respond to this complaint. Please let me know if we can provide any further information.  Kind regards,  Anna L[redacted]Angie’s List

June 23, 2016
Indianapolis Revdex.com
22 E. Washington Street
Indianapolis, IN 46202
Attn. [redacted] Re: Complaint Case # [redacted]
[redacted],
Thank you for bringing this complaint to our attention. We appreciate the opportunity to respond to complaints against our company. I apologize...

for the delay in my response.
I apologize for the frustration this review seems to have caused Mr. [redacted]. As you may know, Angie’s List allows consumers to post comments regarding experiences they have had with area companies. Angie’s List is a passive conduit for these comments, meaning the content is wholly supplied by our consumer members. Because other consumers rely on the statements made by each member, we require each and every member to sign the following statement before submitting a report:
* I confirm that the information contained in this Service Evaluation Form (i) is true and accurate and (ii) represents my actual first-hand experience, or experience which I am authorized to discuss. I acknowledge and understand that Angie's List is relying upon the accuracy of the information in order to serve other members. I confirm that I do not work for, am not in competition with, or am not in any way related to the service provider in this report.
Assuming that our members are willing to attest to the truthfulness of each report, we allow positive and negative reports to be submitted to our forum. We do not remove reports at the request of service providers. Rather, we allow each service provider to respond to any reports they receive, to share their point of view.
However, in this case, the member who left the review did reach out to Angie’s List and ask for her review to be deleted. We have honored this request, and the review in question is no longer on Mr. [redacted]’s business profile.
I find it regrettable that we left Mr. [redacted] feeling no other recourse than to complain to the Revdex.com. We strive to provide top notch customer service for both consumers and service providers, regardless of whether the service providers are paid advertisers, or free users of our service like Mr. [redacted].

Thanks again for the opportunity to respond to this complaint, and please let me know if we can provide any further information.
Kind regards,
Jesse B[redacted] Angie’s List

November 22, 2016   Indianapolis Revdex.com 22 E. Washington Street Indianapolis, IN  46202 Attn. [redacted] Re: Complaint Case # [redacted]     [redacted],   Thank you for bringing this complaint to our attention. We appreciate the opportunity to respond to complaints against our...

company.   On 8/13/2016, Ms. [redacted] started to advertise with Angie’s List for one year per an electronically signed agreement.  We require each prospective advertiser to sign a contract outlining the services Angie’s List will render, the relevant categories and the ad rate a service provider must pay for these services. Each contract includes a standard cancellation fee of 35% of the remaining balance of the agreement.    In light of any improper expectations or information experienced during the sales process, Angie’s List will consider Ms. [redacted]’s contract to be terminated as of 11/11/2016.  We are currently in the process of cancelling her contract and are removing Ms. [redacted]’s company from our web and call center advertisements.  We have also agreed to waive the 35% early termination fee and issue refunds for payments made in September, October, and November.  This may take a few business days to process, especially with the extended holiday weekend approaching.   We strive to provide top notch customer service, and we regret that Ms. [redacted] felt that she had no recourse but to turn to the Revdex.com.   Thanks again for the opportunity to respond to this complaint. Please let me know if we can provide any further information.    Kind regards,   Jesse M[redacted] Angie’s List

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. 
Regards,
[redacted]

November
4, 2014
Indianapolis
Revdex.com
22
E. Washington Street
Indianapolis,
IN  46202
Attn.
[redacted]
Re:
Complaint Case # [redacted]
Thank
you for bringing this complaint to our attention. We appreciate the opportunity
to clarify anything that might not have been addressed previously.
Angie’s
List allows consumers to post comments regarding experiences they have had with
area companies.  We require each and
every member to sign the attestation statement before submitting a report.
Service providers are allowed to respond to any review they receive, and must
agree to a similar statement.  However, Angie’s
List is neither judge nor jury and is not in a position to determine the
truthfulness of either party’s statement. We are a neutral forum, allowing both
sides to relay their perspective. Other members are able to see both sides to
make their own judgment about the service experience.
I am sorry that the comments posted by [redacted] have caused so much frustration to Ms. [redacted]. I see that Ms.
[redacted] has updated her review to address the comments made in the service
provider’s response. It is important to keep in mind that other members reading
Ms. [redacted]’s review do not know Ms. [redacted]’s identity.  Although the comments may feel like a
personal attack, others do not know the person they are directed towards.  They are only able to see that she had a poor
service experience with [redacted], and the manner in which the company
handles negative feedback. Comments posted by service providers show the true
level of customer service that the company provides, so Angie’s List does not
alter or remove those comments at the request of members. 
I find it regrettable that Ms. [redacted] was
left feeling she had no other recourse than contacting the Revdex.com. However, I
believe that Angie’s List has followed appropriate procedures meant to ensure
we stay as neutral as possible. We will not be moving or altering the company’s
response at Ms. [redacted]’s request.
Thanks
again for the opportunity to respond to this complaint, and please let me know
if we can provide any further information.
Kind
regards,
Anna
[redacted]
Angie’s
List

July 21, 2017 Indianapolis Revdex.com 22 E. Washington Street Indianapolis, IN  46202 Attn. [redacted] Re: Complaint Case # [redacted], Thank you for bringing this complaint response rejection to our attention. We appreciate the opportunity to respond.  Mr. [redacted] has been working with Colleen C[redacted], a supervisor with the Member Care Department.  Colleen has granted an exception to Mr. [redacted] regarding his expiration date.  She has provided him with a 30 day extension to purchase a replacement offer to receive a refund on his original purchase.  Mr. [redacted] can continue to work with Colleen directly to resolve his complaint. Colleen C[redacted] has confirmed that she has not received any correspondence from Mr. [redacted] to assist him with the exchange of his original purchase.  Each eCommerce offer is set up on a contract with each service provider.  Angie’s List does not have a way for Mr. [redacted] to use his original funds to purchase a new offer.  Angie’s List offers members the opportunity to exchange offers that are outside of 30 days from purchase and prior to their expiration date.  The exchange can be accomplished by purchasing a replacement offer, which makes the original purchase eligible to be refunded.  This has been explained to Mr. [redacted] by Colleen C[redacted] and is the only option Mr. [redacted] has to receive a refund on his original purchase.  This is the exact offer that Mr. [redacted] was given when he originally requested a refund outside of 30 days from his purchase in 2015.  Angie’s List has granted an exception to our policy and provided Mr. [redacted] with a 30 day extension well outside of the expiration of the offer he purchased. Thanks again for the opportunity to respond to this complaint. Please let me know if we can provide any further information.  Kind regards, Jesse M[redacted] Angie’s List

July 7, 2016         Indianapolis Revdex.com 22 E. Washington Street Indianapolis, IN  46202 Attn. [redacted] Re: Complaint Case # [redacted]   [redacted],   Thank you for bringing this complaint to our attention. We appreciate the...

opportunity to give our side of the story regarding complaints filed against our company.  I apologize for my delay in responding to the Revdex.com about this complaint.   I’d like to start by offering a sincere apology to Mr. [redacted] for the frustration he mentions in his complaint.   On June 22nd, Mr. [redacted] purchased a $49 Ecommerce voucher for services with [redacted]. As a review based website, Angie’s List gives the opportunity to provider’s who have earned a high grade to advertise and offer discounted services to our members. The vetting process is based on recommendations by other members in the member’s area and providers must maintain an A or B overall grade to continue to offer these services. Angie’s List does not maintain authority or control over these providers and is not an appropriate party to determine what a business should charge for services. With that in mind, Angie’s list is not able to refund a member what they have paid directly to any service provider. We have refunded Mr. [redacted]’s $49 Ecommerce purchase and have offered to refund his full membership fee as well. His review on the provider also remains to warn other members about his experience.   That said, Jesse B[redacted] is working with Mr. [redacted] directly to assist as much as possible through our processes.   I find it regrettable that we left Mr. [redacted] feeling he had no recourse but to contact the Revdex.com. We strive to provide top-notch service to our members. We are very sorry for the frustration and trouble Mr. [redacted] has had to deal with.   Thanks again for the opportunity to respond to this complaint. Please let me know if we can provide any further information.    Kind regards,       Jesse B[redacted] Angie’s List

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to send me written verification of the 3 things I asked for 1) refund of all charges 2)promise not to share any of my information 3) remove my info from their system , if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I don't know who "Ms. [redacted]" is. As far as your response, no, the customer did not verify my contact information correctly. He stated one claim; that he thought they said "[redacted]" when they called. The contact info he provided was not correct either. The phone number he said called him repeatedly was [redacted] and the name on the caller ID was "Portland, TN". He stated "that number is a land line", which he also stated it said on a reverse search on google, in 2012, and to this day still says it is a bellsouth land line. I've only had 3 phone numbers ever listed with my company. [redacted](My cell phone and the current office number listed on every website and business card), [redacted](my old cell phone/office number listed on business websites and cards) and 800-766-348(800-ROOF4U/we just acquired about a month ago). I can't make outgoing calls from the 800 number, it's incoming calls only that are routed to my cell phone. If you call the [redacted] number, it says it's the number for Vanderbilt Hospital's Spine Injury Center, obviously which is NOT [redacted]. So how can someone say I called them from a number that is for another business? That means anyone can call someone from any number and say my company name and claim it's me. When I call someone, it says my cell phone number and my company "[redacted]" on the caller ID. Neither one of those were on Mr. [redacted]'s caller ID. My business is located in Hendersonville, TN and I live in Hendersonville, TN. I challenge Angie's List to find ANYTHING that links my business or my personal home address to Portland, TN, EVER. At the time this happened, I lived in Madison, TN. So how could I have a land line in Portland, TN if I live and my place of business is in Hendersonville, TN? The answer clearly is, I couldn't. So to your claim that you verified my contact information, you didn't. AT ALL. I'm very familiar with internet laws and how they are poorly favored in a websites favor. The website is not held liable for anyone who talks slanderous about someone on their site per federal law, 47 USC 230 (Section 230). But there is a catch here. I now have written documented statements saying that Angie's List verified the information to be correct and also advertises that you verify this information on your website. You have failed to do so. To verify means you would verify the number that called Mr. [redacted] to be correct, at minimum. Clearly, this is not my number; it isn't even in the same city as my business or any home address I've ever had. Letting someone post these things is wrong, even if you are protected under law to do so. This law doesn't protect someone who makes claims that they have verified the information to be accurate though. By doing that, Angie's List is telling my customer's that what Mr. [redacted] said is true and has been verified to be accurate, which easily will be proven to be wrong in civil suit. There are many things that this telemarketing or roofing company, whoever it was that called Mr. [redacted] could have said, that could have made him think it was us. They could have said "we provide access to roofing", we want to "access your roof". Access is a very common word that could have been misunderstood as my company name. I've made it very clear to Mr. [redacted] and Angie's List that we do not telemarket. We are roofers. We get jobs by referrals and stopping and talking to neighbors when we are somewhere doing work and notice someone has damage. Mr. [redacted] lives about an hour from us. While we, along with every other roofing company, do work insurance claims like the company that called him obviously must since they stated "we've had storm damage lately", we don't work in his area. It's too far of a drive to go find work. Unless it's a referral, we would not go out there. They also haven't even had storm damage in that area that I know about since we've been in business!(since 2010)  He lives in a condo, just as I did in 2012. In these communities, the homeowner's association insures the roof up, and the homeowner insures everything below the roof. This is pretty common knowledge for roofers and the likes. I'd imagine, if a roofing company had been in the business long enough to have the money to hire telemarketers, they would probably have done enough roofs to learn that much, at that point. Any roofer would know better than to call Mr. [redacted], because he couldn't replace his roof if he wanted to! His homeowner's association handles that just like every other apartment and condo community where homes share roofs with their neighbors. My opinion is this call was made by a third party company contracted to telemarket for a roofing company. It was somebody that was obviously randomly dialing numbers off a list or a phone book that didn't know if he lived in a house or apartment or condo. Roofers don't get these lists of numbers, telemarketers do. And obviously whoever called him must not have a breakdown of what kind of structure(home, apartment, etc) that he lived in, or they wouldn't have been bothering him in the first place! I get calls and emails all the time from these people asking if they can generate leads for us. We have chosen to stay away from that kind of marketing due to my opinion being that 1 it's annoying, 2 you end up in situations like this because someone else is representing your company that doesn't hold the same values you do for your company. So, if we don't work in Franklin, we don't telemarket, [redacted] is the number for Vanderbilt hospital and is also listed as a landline in a city where I don't work or live, how in the world can you say this has been verified? Simply put, you can't. So I'm going to ask one more time for you to do what you've advertised to the world and I that you do, and verify that what the customer said is correct. I've lost 3 jobs that I know about now over this negative review. This is obviously a special circumstance of the wrong identity. I think we both know you owe it to me and anyone else in my shoes, to take the time to prove that it was my company and not just some customer that thought he heard the company say the word access, since you are advertising that you verify these things and anyone who reads this review, is going to have the understanding that Angie's List did their research to know without a doubt that this was my number or me that I called Mr. [redacted]. I know Angie is making billions of dollars and doesn't care about little ol' [redacted], but this is serious to us and it's not fair. It's not fair to let someone get on your site and slander someone that we have never talked to, done business with, etc, and let them accuse us of doing a service that we don't do, in a city that we don't work in, in a city that hasn't even had hail or wind damage to their homes since we started [redacted] in 2011, from a number that isn't ours, from a city that we don't work or live in, from a land line that can't be moved from the location it's in. I have plenty of work I need to be doing instead of dealing with this nonsense from Mr. [redacted] or Angie's List. It's really sad that this is how things have started off with your company after registering for the service. It's even sadder that I was never properly notified that we even had this complaint filed so long ago. It's just been sitting there for the world to see and for us to look like sleezy boiler room salesmen. I will not be satisfied until someone shows me documentation either that we made this call, that we telemarket(past or present), or the review is removed from your site. I will be happy with ANY of the 3 solutions. Just do what you advertised and verify it was me if you aren't going to remove it. That's all I ask!I've attached a copy of the complaint for the Revdex.com file. It clearly shows the number Mr. [redacted] said called him, and if the Indiana Revdex.com office calls the Nashville Revdex.com office, they can show proof of our phone numbers for the business we've had listed in the last 5 years, none of which are the number that called him.
Regards,
Aaron [redacted]

May 11, 2015    Indianapolis Revdex.com22 E. Washington StreetIndianapolis, IN  46202Attn. [redacted]Re: Complaint Case #  [redacted],  Thank you for bringing this complaint to our attention. We appreciate the opportunity to give our side of the story...

regarding complaints filed against our company.  I’d like to start by offering a sincere apology to Mr. [redacted] for the frustration this process has caused.  Mr. [redacted] purchased an offer from the company Armstrong Landscaping on 3/29/15.  We do have a 30 day refund policy that is included in the details of the deal purchased.  We are sorry if Mr. [redacted] did not see this information.  We have refunded Mr. [redacted] in the amount of $199.00. I find it regrettable that we left Mr. [redacted] feeling he had no recourse but to contact the Revdex.com. We strive to provide top-notch service to our members.      Thanks again for the opportunity to respond to this complaint. Please let me know if we can provide any further information.   Kind regards,    Mindy O[redacted]Angie’s List

May 23, 2016Indianapolis Revdex.com22 E. Washington StreetIndianapolis, IN  46202Attn. [redacted]Re: Complaint Case # [redacted] Thank you for bringing this complaint to our attention. We always appreciate the opportunity to give our side of the story regarding complaints filed against...

our company. I apologize for the delay in my response.On 3/22/2016, Mr. [redacted] and Mr. [redacted] electronically agreed to advertise with Angie’s List for one year per the attached agreement. We require each prospective advertiser to sign a contract outlining the services Angie’s List will render, the relevant categories and the ad rate a service provider must pay for these services. Each contract includes a standard cancellation fee of 35% of the remaining balance of the agreement.  Our advertising can never guarantee lead generation or a certain number of phone calls per week; instead it guarantees placement on the website.We have reviewed our sales process and customer service interactions with Mr. [redacted]. In light of any misunderstanding or customer service issues over the duration of his advertising, we will consider his advertising contract cancelled as of 4/27/16 and have agreed to waive our standard Early Termination Fee for the contract. In terms of the portion of his advertising term that already ran, Mr. [redacted]’s advertisement was running as agreed and these payments were due for services rendered. Any payment for services after 4/27/16 will be refunded back to Mr. [redacted], but no refund will be issued for the previous month.In short, I sincerely apologize that this customer is disappointed with their experience with Angie’s List. We strive to provide top-notch customer service, and would welcome another chance to work with Ms. [redacted]’s business.Thanks again for the opportunity to respond to this complaint. Please let me know if we can provide any further information.  Kind regards, Jesse [redacted]Angie’s List

September 15, 2016   Indianapolis Revdex.com 22 E. Washington Street Indianapolis, IN  46202 Attn. [redacted] Re: Complaint Case # [redacted]   [redacted],   Thank you for the opportunity to address Ms. [redacted]’s complaint response.   On 4/20/2016, Ms. [redacted] electronically agreed to advertise with Angie’s List for one year. We require each prospective advertiser to sign a contract outlining the services Angie’s List will render, the relevant categories and the ad rate a service provider must pay for these services. Each contract includes a standard cancellation fee of 35% of the remaining balance of the agreement.   Angie’s List will acknowledge that the membership options have changed, which will only result in more leads provided to the companies who are invested in Angie’s List.  Angie’s List has kept the same paid membership base and increased the number of daily member joins exponentially.  The increased amount of traffic to the Angie’s List website will only increase the opportunity for Ms. [redacted]’s business to generate leads through their advertising campaign with Angie’s List.   Ms. [redacted]’s credit card was charged for the cancellation and later refunded.  We have now invoiced Ms. [redacted] for the funds owed to Angie’s List.  She advised that she received an invoice from our collections department providing her with the total amount owed.   In short, I sincerely apologize that this customer is disappointed with their experience with Angie’s List. We strive to provide top-notch customer service, and would welcome another chance to work with Mr. [redacted]s business.   Thanks again for the opportunity to respond to this complaint. Please let me know if we can provide any further information.    Kind regards,   Jesse M[redacted] Angie’s List

August 18, 2016       Indianapolis Revdex.com 22 E. Washington Street Indianapolis, IN  46202 Attn. [redacted] Re: Complaint Case # [redacted]
[redacted],   Thank you for the opportunity to give our side of the story regarding complaints filed against our company.   I’d...

like to start by offering a sincere apology to Ms. [redacted] for any confusion regarding her cancellation request.   Ms. [redacted] contacted Angie’s List on 8/17/2016 to request the cancellation and refund of her recent automatic renewal, which all memberships default to through our website.  Ms. [redacted]’s membership fees were refunded as she requested on 8/17/2016.  All Angie’s List members receive email notifications of their upcoming automatic renewal prior to their membership being renewed.   I find it regrettable that we left Ms. [redacted] feeling she had no recourse but to contact the Revdex.com. We strive to provide top-notch service to our members. We do now offer a free membership option if she only occasionally needs to look up information on providers.      Thanks again for the opportunity to respond to this complaint. Please let me know if we can provide any further information.        Jesse B[redacted] Angie’s List