Angie's List, LLC

We have connected Mr. [redacted] with his account manager, [redacted].  At this point, we believe this complaint to be resolved.  If this is not the case, please let me know how we can further help.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I would like to thank the Indiana Revdex.com for giving
[redacted] the opportunity to attempt to resolve a conflict with Angie’s
List.
Jesse B[redacted]: Please clarify
Expiration Date 02/26/2016 on the contract is only Valid if the contract is Un-Signed?  
But if the contract is signed the Expiration Date
02/26/2016 is Void?
Again- [redacted] is still not understanding the
legitimacy of the Expiration Date and per your explanation of the expiration
date……… Angie’s List cannot have the expiration date be effective if the
contract is un-signed but ineffective if the contract is signed. That truly
does not make sense.
Where on the “Advertising agreement” or on any other
documents provided to [redacted] does it provide the terms of the expiration
date?
[redacted] would like Angie’s List to provide the
recorded sales call with Megan R[redacted] to our company or to the Revdex.com.
Megan R[redacted] provided [redacted] a Misrepresentation
of the “advertising agreement” which prompted [redacted] to agree to
purchase and enter into a business understanding with Angie’s List.
Megan R[redacted] did not provide all relevant information
pertaining to the context of the “advertising agreement”.
The Advertising Agreement was sent to [redacted] on
02/11/2016 @ 9:13am and Angie’s List received the signed Advertising Agreement
back on 02/11/2016 @9:16am.
Due to this misleading action and the false information about
the product during the verbal presentation; [redacted] was lured and
enticed with deceptive information and therefore entered into an advertising
agreement.
But of course- All of the factual statements that
[redacted] are making are due to our beliefs and understanding of the sales
call. The advertising agreement and obligations for both Angie’s List and
[redacted] can be cleared up and addressed appropriately if Angie’s List
will provide [redacted] and the Revdex.com the recorded sales call with Megan
R[redacted] on 02/11/2016.
[redacted] has already been provided a resolution that
was rightfully owed to our company.
$1,350 was disputed to our bank and refunded back to our
account.
Angie’s List is accepting cancellation of (04/05/16)
of the advertising agreement. Why have they not provided [redacted] a
refund.
02/11/2016- Advertising Agreement started with [redacted] and Angie’s list
2/12/16- $450 drafted from our account (Advertising Run
Date of 03/01/16 – 03/31/16)
02/26/2016- Advertising
Agreement Expired
03/12/16 - $450 drafted from our account (Advertising Run
Date of 04/01/16 – 04/30/16)
04-05-16-
[redacted] sent Angie’s List correspondence for cancellation of the
advertising agreement.
04/12/16 - $450 drafted from our account (Advertising Run
Date of 05/01/16 – 052/31/16)
05/12/16 - $450 drafted from our account (Advertising Run
Date of 06/01/16 – 03/30/16)
06/12/16 - $450 drafted from our account (Advertising Run
Date of 07/01/16 – 07/31/16)
At minimum $1,350 should have received a refund from
Angie’s List.
To clarify the 35% early termination fee being waived for
[redacted] was due to the outcome of the internal investigation opened by
Angie’s List per the Sales Call with our company and Megan R[redacted]. We were
never informed of an “early termination fee” and we were misled and misinformed
about the advertising agreement.
The advertising agreement [redacted] made with
Angie’s List was never valid per
the Expiration Date of 02/26/16.
Angie’s List would like [redacted] to abide by the binding agreement, and act in accordance with both
parties’ obligations……… then Angie’s List must abide by the binding expiration
date of 02/26/16.
[redacted] is not a company
of excuses and we truthfully and rightfully stand by our word, our commitments
and obligations and our integrity.
[redacted] is holding Angie’s
List accountable for what they did & said and did not do or say for our
company.
As business owners ([redacted] [redacted]) we live and breathe our business. It is our whole life. We
started our business at age 24([redacted]) & 26([redacted]. We saved our money and
quit our professional jobs and devoted everything we had to [redacted]. We
are a cash business, we have no debt and we work hard and fight for every
dollar we make.
Since opening in Feb 2013 we have been blessed and
honored to have served almost 7,000 customers in the Austin area. From 2013 to
January 2016 – [redacted] and I single handedly served 5800 customers- just the two
of us. The quoted amount of customers I am reporting is a conservative estimate.
When we were told on 2/11/16 from Megan R[redacted] that the advertising
agreement was month to month and we could cancel anytime (no penalty).
On 04/05/2016 we attempted to do so with Angie’s List and
that was when we were informed by Justina P[redacted]/ Angie List Agent “Your ads have been running slightly over
1 month and I am sorry to hear your request to cancel. A this point in time
your Early Termination Fee is $1,331.25 which is 35% of the unused portion of
your advertising remaining on your contract”
We were in shock.
Per Jesse B[redacted] response to the Revdex.com complaint: We truly do hope that Angie’s List provides top
notch customers service but [redacted] was not on the receiving end of that
customer service.
[redacted] did not have any other recourse but to
file the Revdex.com complaint as 16 emails and several phone calls and voicemail's went
un-responded to.
Everything that we have stated in our complaint and all
concerns that we have addressed with Angie’s list directly, [redacted] believes
to be 100% accurate.
[redacted] is closing our complaint with the Revdex.com and
we are ending our dispute with Angie’s List due to the $1,350 refund our bank
has provided. If our refund is disputed by Angie’s List and Angie’s List pursues
this matter further, then we will re-engage with our complaint and conflict
with Angie’s List.
For now, we are done.
Regards,
[redacted]

August 17, 2016   Indianapolis Revdex.com 22 E. Washington Street Indianapolis, IN  46202 Attn. [redacted] Re: Complaint Case # [redacted]   [redacted],   Thank you for bringing this complaint to our attention. We appreciate the opportunity to tell our side of the story regarding...

complaints brought against our company.   I apologize for any unwanted contact that Mr. [redacted] received from our ad sales department. I have confirmed that Mr. [redacted] has been removed from our call and email list.  I apologize if Mr. [redacted] received unwanted contact previously and this should stop.   Thanks again for the opportunity to respond to this complaint, and please let me know if we can provide any further information.   Kind regards,   Jesse B[redacted] Angie’s List

July 7, 2016       Indianapolis Revdex.com 22 E. Washington Street Indianapolis, IN  46202 Attn. [redacted] Re: Complaint Case # [redacted],   Thank you for bringing this complaint to our attention. We appreciate the opportunity to give our side...

of the story regarding complaints filed against our company.   I’d like to start by offering a sincere apology to Ms. [redacted] for any frustration with our customer service.   I have refunded the full $13.42 that Ms. [redacted] has paid for her membership, as she has contacted us within 30 days of her membership purchase. With any cancellation request, we first want to try and improve on the reason the member is wishing to cancel. We listen closely to the reasons our members are cancelling, in hopes to provide the best level of service going forward. I apologize that Ms. [redacted] did not receive her refund on 6/27 when she messaged with our of our chat representatives.   I find it regrettable that we left Ms. [redacted] feeling she had no recourse but to contact the Revdex.com. We strive to provide top-notch service to our members. We do offer a free membership option if she only occasionally needs to look up information on providers.      Thanks again for the opportunity to respond to this complaint. Please let me know if we can provide any further information.        Jesse B[redacted] Angie’s List

Angie's List is reaching out to this customer to address their concerns and have a productive conversation.  We hope to continue to have a working business relationship with this customer and resolve their concerns promptly.

October 26, 2015Indianapolis Revdex.com22 E. Washington StreetIndianapolis, IN  46202Attn[redacted]Re: Complaint Case [redacted], Thank you for bringing this complaint to our attention. We appreciate the opportunity to give our side of the story regarding complaints filed against our...

company.  I’d like to start by offering a sincere apology to Mr. [redacted] for the poor experience dealing with our chat support. I also apologize for the poor customer service that Mr. [redacted] received when canceling his membership. Angie’s List memberships are backed by a satisfaction, money-back guarantee. Whether or not Mr. [redacted] ever explicitly requested a refund, it seems clear that this is his desire based on his requests to cancel the membership. I have refunded the full cost of his membership, $35.00 back to his credit card. The refund was immediate on our end, but it may take a few business days to post to Mr. [redacted]’s account. I have also followed up with the direct managers of the representative Mr. [redacted] interacted with to help improve our customer service.I find it regrettable that we left Mr. [redacted] feeling he had no recourse but to contact the Revdex.com. We strive to provide top-notch service to our members. It is clear from the tone of this complaint that we missed the mark, and I apologize for that.     Thanks again for the opportunity to respond to this complaint. Please let me know if we can provide any further information.  Kind regards, Jesse [redacted]Angie’s List

August 28, 2017   Indianapolis Revdex.com 22 E. Washington Street Indianapolis, IN  46202 Attn. [redacted] Re: Complaint Case # [redacted]   [redacted],   Thank you for bringing this complaint to our attention. We appreciate the opportunity to give our side of the story regarding...

complaints filed against our company.    I’d like to start by offering a sincere apology to Ms. [redacted] for any confusion regarding her membership.   All of our memberships default to an automatic renewal. Our auto renewal program was implemented as a result of member feedback indicating it would be convenient to renew without being required to call or mail in a request to do so. We acknowledge that with every improvement, we run the risk of offending a small portion of our members. Some people, caught off guard when their renewal goes through, clearly do not benefit from this intended convenience. Because of this, Angie’s List strives to make sure that each member has the opportunity to learn about the program prior to paying for a membership. We also email members prior to the renewal date to notify them of the upcoming charge.  I apologize if Ms. [redacted] somehow missed this email notification, which was sent to the email address on file: [redacted].    Ms. [redacted] initially joined Angie’s List on 7/6/2015. Ms. [redacted] agreed to automatic renewal on her account when she joined.  Her membership also informs her that her account will be automatically renewed on the date that ends her current term.    With that being said, Ms. [redacted]’s refund of $16.99, effectively cancelling her membership, was processed on 8/22/2017 per her request.  Angie’s List seeks to offer top-notch customer service.  I apologize that we left Ms. [redacted] feeling that she had no other option than to contact the Revdex.com.   Thanks again for the opportunity to respond to this complaint. Please let me know if we can provide any further information.    Kind regards,   Jesse M[redacted] Angie’s List

June 13, 2016       Indianapolis Revdex.com 22 E. Washington Street Indianapolis, IN  46202 Attn. [redacted] Re: Complaint Case # [redacted]
[redacted],   Thank you for bringing this complaint to our attention. We appreciate the opportunity to give our side of the story...

regarding complaints filed against our company.  I apologize for the delay in my response.   I first wanted to apologize to Mr. [redacted] for any frustration he has experienced during the sale or cancellation of his advertisement.   On 10/29/2016, Mr. [redacted] electronically agreed to advertise with Angie’s List for one year per the attached agreement.  We require each prospective advertiser to sign a contract outlining the services Angie’s List will render, the relevant categories and the ad rate a service provider must pay for these services. Each contract includes a standard cancellation fee of 35% of the remaining balance of the agreement.    We have reviewed our sales process and customer service with Mr. [redacted]. We have agreed to waive our standard Early Termination Fee for the contract in light of the customer service issues. We will also retroactively cancel the advertising agreement to April 26, 2016 and issue a refund for the payments since this date.      In short, I sincerely apologize that this customer is disappointed with their experience with Angie’s List. We strive to provide top-notch customer service, and would welcome another chance to work with Mr. [redacted]’s business.   Thanks again for the opportunity to respond to this complaint. Please let me know if we can provide any further information.    Kind regards,       Jesse B[redacted] Angie’s List

September 6, 2016   Indianapolis Revdex.com 22 E. Washington Street Indianapolis, IN  46202 Attn. [redacted] Re: Complaint Case # [redacted]  *
[redacted]   Thank you for the opportunity to give our side of the story regarding complaints filed against our company.   I’d like to...

start by offering a sincere apology to Ms. [redacted] for any confusion regarding her cancellation request.   Ms. [redacted] contacted Angie’s List on 6/14/2016 to request instructions on how to cancel her upcoming automatic renewal.  Ms. [redacted] was provided with instructions on how to cancel her membership, as she requested.  I apologize for any confusion regarding the cancellation, however Ms. [redacted] did not request to cancel her membership at that time.  She only asked for instructions on how to cancel her membership.  All Angie’s List members receive email notifications of their upcoming automatic renewal prior to their membership being renewed.   With that being said, I have moved forward with Ms. [redacted]’s request to cancel her membership and refund her recent renewal fees in the amount of $59.99 to her PayPal account.  I would also like to apologize for any difficulties Ms. [redacted] may have experienced with the website and submitting her cancellation request.   I find it regrettable that we left Ms. [redacted] feeling she had no recourse but to contact the Revdex.com. We strive to provide top-notch service to our members. We do now offer a free membership option if she only occasionally needs to look up information on providers.      Thanks again for the opportunity to respond to this complaint. Please let me know if we can provide any further information.    Jesse M[redacted] Angie’s List

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
We totally disagree with the business response. We purchased this service from Angies List. We have never had any relationship with the third party provider.It is unreasonable to expect us to have any influence over getting a refund when we have not paid them directly.We expect Angies List to resolve this problem.
Regards,
[redacted]

August 29, 2017   Indianapolis Revdex.com 22 E. Washington Street Indianapolis, IN  46202 Attn. [redacted] Re: Complaint Case # [redacted]   [redacted],   Thank you for bringing this complaint to our attention. We appreciate the opportunity to respond to complaints against our company....

  On 1/24/2017, Mr. [redacted] started to advertise with Angie’s List for one year.  We require each prospective advertiser to electronically sign a contract outlining the services Angie’s List will render, the relevant categories and the ad rate a service provider must pay for these services. Our advertising can never guarantee lead generation or a certain number of phone calls per week; instead it guarantees placement on the website.  We did look back through the sales process, and did not find that there was any misleading or confusing commentary on our end.   Each contract includes a standard cancellation fee of 35% of the remaining balance of the agreement. Mr. [redacted] was notified of the early termination fee during the sales process.  We apologize that we were not able to satisfy Mr. [redacted] during the course of his advertising relationship, as Angie’s List was in constant contact with Mr. [redacted] offering assistance.   The review in question was never used as a bargaining or negotiating tool to encourage Mr. [redacted] to sign a new contract.  Angie’s List is audited annually to confirm that it is upholding both advertisers and non-advertisers to the same standards regarding review verification practices.  Angie’s List audited the review at Mr. [redacted]’s request and determined that the review was properly verified and would remain on Mr. [redacted]’s company.  Mr. [redacted] has made statements regarding this review that are not factual or present in the review.  There is no claim of any criminal activity or statements indicating that his company is harassing the member on a daily basis.    From the information available on Mr. [redacted]’s profile, it would appear that his concern regarding the bank is in relation to his cancellation of his credit card that was on file with Angie’s List.  Since his contract with Angie’s List is set up as a recurring payment for Angie’s List with the bank, the bank automatically updated his credit card with Angie’s List when a new credit card was issued.  Angie’s List works directly with financial institutions to update cancelled or expired credit cards to assure that recurring payments that have been set up by customers do not lapse when a new card is issued.  This is for the convenience of the customer, as it can be difficult to remember to contact every party that a customer has a recurring payment set up.  This allowed Angie’s List to charge Mr. [redacted] for the funds he authorized Angie’s List to charge based on his contract.  To insinuate that Angie’s List would create ‘false accounts’ to defraud the company is inaccurate.   Mr. [redacted] did have multiple Client Success Managers throughout his tenure with Angie’s List.  The reassignment of these Client Success Managers was at the request of Mr. [redacted] on multiple occasions.  Mr. [redacted]’s statement that he was met with ‘aggressiveness and hostility’ is unfortunate, as Angie’s List strives to provide professional customer experiences.  I sincerely apologize that this customer is disappointed with their experience with Angie’s List.  Angie’s List has also agreed that a business relationship with Mr. [redacted] is not beneficial due to issues with professionalism. We delivered to the extent of our contract. Mr. [redacted]’s contract has been cancelled and the early termination fee has been invoiced.   Thanks again for the opportunity to respond to this complaint. Please let me know if we can provide any further information.    Kind regards,   Jesse M[redacted] Angie’s List

July 29, 2016       Indianapolis Revdex.com 22 E. Washington Street Indianapolis, IN  46202 Attn. [redacted] Re: Complaint Case # [redacted]   [redacted],   Thank you for bringing this complaint to our attention. We appreciate the opportunity to give our side of the story...

regarding complaints filed against our company.   I’d like to start by offering a sincere apology to Ms. [redacted] for any confusion or frustration regarding her membership and her preferred methods of cancellation.   Ms. [redacted] purchased a one-year membership to Angie’s List in 2011 and has been a member who renewed annually every year.  All of our annual memberships purchased online default to automatically renew for one year at a time at the end of their originally purchased term.  This is presented both in the membership agreement which must be signed prior to using our website, but also in our new member informational email, and in an email we sent shortly before the time of renewal.  There should have been other emails, as well, letting her know that as a long-term member, she was receiving our new Gold membership (which sells for $99.99/yr) for her original price, which worked out to $29.00 per year.  I apologize if Ms. [redacted] experienced issues with our chat feature on the website.  I do want to confirm that we received an email request from Ms. [redacted] today, 7/29/2016, requesting to cancel her membership.   As Ms. [redacted] has requested, I have set her membership so it will not renew at the end of her current term, which expires on 10/30/2016.  Ms. [redacted] will still be able to use her membership through this expiration date.  Should Ms. [redacted] choose to renew as a member again in the future, she should know that we actually do have many ways to cancel one’s membership, including calling (866) 625-5478, emailing us at [email protected], or even chatting with our customer service on our website.   I find it regrettable that we left Ms. [redacted] feeling she had no recourse but to contact the Revdex.com. We strive to provide top-notch service to our members. We do now offer a free membership option if she only occasionally needs to look up information on providers.      Thanks again for the opportunity to respond to this complaint. Please let me know if we can provide any further information.        Jesse B[redacted] Angie’s List

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I am shocked though they state I didn't use other means to sort this out even I contacted them several times and had single response 2 weeks later and since PayPal closed my case due to sellers non responsiveness I had no other choice but contact Revdex.com, and only after I emailed copy of my complaint message to Angie's List then they reacted and issued refund.Excellent job, thank you for your help! 
Regards,
[redacted]

September 9, 2016   Indianapolis Revdex.com 22 E. Washington Street Indianapolis, IN  46202 Attn. [redacted] Re: Complaint Case # [redacted],   Thank you for bringing this complaint to our attention. We appreciate the opportunity to give our side of the story regarding...

complaints filed against our company.                                          ...⇄ I’d like to start by offering a sincere apology to Ms. [redacted] for any frustration with her membership, including any emails she may have received that were unwanted after her attempts to unsubscribe.   As Ms. [redacted] has requested, I have taken the necessary steps to ensure that Angie’s List will no longer correspond to her using her email address.  There are prepopulated email lists in place that could result in Ms. [redacted] receiving a few emails within the next week, however any email correspondence after this should not be an issue for Ms. [redacted].  I have removed Ms. [redacted]’s name, address, and email address from her membership records, as requested and cancelled her membership effective immediately.   In short, I sincerely apologize that this customer is disappointed with their experience with Angie’s List. We strive to provide top-notch customer service.   Thanks again for the opportunity to respond to this complaint. Please let me know if we can provide any further information.    Kind regards,   Jesse M[redacted] Angie’s List

July 28, 2016   Indianapolis Revdex.com 22 E. Washington Street Indianapolis, IN  46202 Attn. [redacted] Re: Complaint Case # [redacted]     [redacted],   Thank you for bringing this complaint to our attention. We appreciate the opportunity to respond to complaints against our...

company.   On 3/30/2016, Mr. [redacted] started to advertise with Angie’s List for one year per an electronically signed agreement.  We require each prospective advertiser to sign a contract outlining the services Angie’s List will render, the relevant categories and the ad rate a service provider must pay for these services. Each contract includes a standard cancellation fee of 35% of the remaining balance of the agreement.    In light of any frustration or poor customer service, Angie’s List will consider Mr. [redacted] contract to be terminated effective the first time Mr. [redacted] expressed a desire to cancel his advertisements, which Angie’s List has documented as 5/1/2016.  We have also agreed to waive the 35% early termination fee. Mr. [redacted]’ company is responsible for the remaining balance for services rendered.   We strive to provide top notch customer service, and we regret that Mr. [redacted] felt that he had no recourse but to turn to the Revdex.com. Angie’s List and [redacted] have a binding agreement, and just as we have acted in accordance with our obligations, so must Mr. [redacted].   Thanks again for the opportunity to respond to this complaint. Please let me know if we can provide any further information.    Kind regards,   Jesse B[redacted] Angie’s List

September 3, 2015Indianapolis Revdex.com22 E. Washington StreetIndianapolis, IN  46202Attn. [redacted]Re: Complaint Case # [redacted], Thank you for bringing this complaint to our attention. We appreciate the opportunity to give our side of the story regarding complaints filed against...

our company.  I’d like to start by offering a sincere apology to Mr. [redacted] for the frustration this process has caused. As Mr. [redacted] mentioned, he purchased an offer from the company Upton Electric on 5/15/2015.  We apologize, but we never received Mr. [redacted]’s email dated 7/9/2015. When Angie’s List first received contact from Mr. [redacted] about problems scheduling on July 27th, we understood that he was still trying to get ahold of the company but wanted to still work with that same company.  As a result, we assumed the scheduling issue had been worked out.We are committed to helping Mr. [redacted] receive the service he paid for, and I have asked a supervisor to reach out to him to help with the deal.  We may be able to find another provider to do the work, or help refund the original deal to help with the purchase of a better fit.  I find it regrettable that we left Mr. [redacted] feeling he had no recourse but to contact the Revdex.com. We strive to provide top-notch service to our members. We are very sorry for the frustration and trouble Mr. [redacted] has had to deal with.  Thanks again for the opportunity to respond to this complaint. Please let me know if we can provide any further information.  Kind regards, Jesse B[redacted]Angie’s List

March 29, 2016       Indianapolis Revdex.com 22 E. Washington Street Indianapolis, IN  46202 Attn. [redacted] Re: Complaint Case # [redacted]   [redacted],   Thank you for bringing this complaint to our attention. We appreciate the opportunity to respond to complaints against...

our company. I apologize for the delay in my response.   Mr. [redacted] agreed to advertise with Angie’s List, but we agree that there was some misinformation presented during the sales process, and so we will agree to waive our standard Early Termination Fee of 35%, which is included in every signed contract.  As Mr. [redacted]’s request to cancel his advertisement was not immediately honored, we will also refund his March payment, which was deducted while we were still processing the cancellation.    We did want to work with Mr. [redacted]’s company to help resolve any issues and reasons for cancellation, but we have ended our advertising relationship at his request.   In short, I sincerely apologize that this customer is disappointed with their experience with Angie’s List. We strive to provide top-notch customer service.   Thanks again for the opportunity to respond to this complaint. Please let me know if we can provide any further information.    Kind regards,       Jesse B[redacted] Angie’s List

December 1, 2015Indianapolis Revdex.com22 E. Washington StreetIndianapolis, IN  46202Attn. [redacted]Re: Complaint Case # [redacted],Thank you for bringing this complaint to our attention. We appreciate the opportunity to tell our side of the story regarding complaints brought against our...

company.As you may know, Angie’s List allows consumers to post comments regarding experiences they have had with area companies.  Angie’s List is a passive conduit for these comments, meaning the content is wholly supplied by our consumer members.  Because other consumers rely on the statements made by each member, we require each and every member to sign the following statement before submitting a report:* I confirm that the information contained in this Service Evaluation Form (i) is true and accurate and (ii) represents my actual first-hand experience, or experience which I am authorized to discuss. I acknowledge and understand that Angie's List is relying upon the accuracy of the information in order to serve other members. I confirm that I do not work for, am not in competition with, or am not in any way related to the service provider in this report.Assuming that our members are willing to attest to the truthfulness of each report, we allow positive and negative reports to be submitted to our forum.  We do not remove reports at the request of service providers.  Rather, we allow each service provider to respond to any reports they receive, to share their point of view. Specifically, Angie’s List does not act in the capacity of judge or jury. Rather we are a conduit through which information is allowed to pass. Thus, the court of public opinion is able to decide which argument has merit. In this instance, the member who wrote his review did find the email in question in his “spam” folder, and voluntarily reached out to Angie’s List to ask that his review be deleted.  As a result, we have removed the review at the member’s request.  I find it regrettable that we left Mr. [redacted] feeling no other recourse than to complain to the Revdex.com. However, we believe that Angie’s List has followed appropriate procedures meant to ensure we stay as neutral as possible.  We abide by the same rules of neutrality regardless of whether and how much a company spends in advertising; this is the only way we can provide a fair and neutral playing field.  Thanks again for the opportunity to respond to this complaint, and please let me know if we can provide any further information.Kind regards,Jesse B[redacted]Angie’s List

August 12, 2016       Indianapolis Revdex.com 22 E. Washington Street Indianapolis, IN  46202 Attn. [redacted] Re: Complaint Case # [redacted]   [redacted],   Thank you for the opportunity to give our side of the story regarding complaints filed against our company.   I’d like to start by offering a sincere apology to Mr. [redacted] for the lack of resolution to his request.   Mr. [redacted]’s membership fees have been refunded as he requested.  Mr. [redacted] has now requested to have his profile deleted on Angie’s List.  This is the first notice Angie’s List has received from Mr. [redacted] regarding the removal of his information from his account.  At this time, Mr. [redacted]’s personal information has been removed from Angie’s List, including his name, address, phone number, email address, and payment profile.   I find it regrettable that we left Mr. [redacted] feeling he had no recourse but to contact the Revdex.com. We strive to provide top-notch service to our members. We do now offer a free membership option if he only occasionally needs to look up information on providers.      Thanks again for the opportunity to respond to this complaint. Please let me know if we can provide any further information.        Jesse B[redacted] Angie’s List

May 16, 2016 Indianapolis Revdex.com 22 E. Washington Street Indianapolis, IN  46202 Attn. [redacted] Re: Complaint Case # [redacted]
[redacted] Thank you for bringing this updated complaint to our attention. We appreciate the opportunity to respond to complaints against our company.  I...

apologize for the extreme delay in my response. I apologize for the frustration Ms. [redacted] mentions in her complaint.   Angie’s List allows consumers to post comments regarding experiences they have had with area companies.  Angie’s List is a passive conduit for these comments, meaning the content is wholly supplied by our consumer members.  Members are required to attest to the review confirmation statement before submitting each review.  Without that unique attestation accompanying a review, it cannot be submitted to the website.  Assuming that our members are willing to attest to the truthfulness of each report, we allow positive and negative reports to be submitted to our forum.  We do have processes in place if a company notifies us that they do not recognize the name and address of a member associated with a review on their company.  We will reach out to the member that submitted the review in an attempt to confirm that review at the request of the service provider.  We did reach out to the member in question.  Our member responded to our requests by confirming that their review was intended for a different company.  Our IT staff are in the process of moving the review over to the correct profile. I find it regrettable that we left Ms. [redacted] feeling no other recourse than to complain to the Revdex.com. We strive to provide top-notch service to all companies on our list, regardless of whether they’ve chosen to advertise with us.   Thanks again for the opportunity to respond to this complaint, and please let me know if we can provide any further information. Kind regards, Jesse [redacted] Angie’s List