Animal Control Solutions

I have spoken to Mrs. [redacted], we as a company are going to continue to service Mrs. [redacted] and remedy the situation. A Manager/Owner is scheduled to visit the home on 8/25/2015. Mrs. [redacted] has a one year warranty thay ACS will guarantee repairs that were completed in April.

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Hello Revdex.comThe company that I issued my complaint against, Animal Control Solution (ACS), has denied all responsibility with regard to the damaged caused in my home.  They provide the following reasons which I reject:1) ACS says that I inspected that the work had been completed and that said I was satisfied. The individual who completed the work, took me pictures and showed my pictures.  I did visually look into the attic as well and I was satisfied that the work they were hired to do (replace the old insulation with new insulation) had been completed and I was satisfied with that fact.  I had NO WAY to know about the damage they had caused to the A/C unit- they were not working on that so I had no reason to inspect it.  Furthermore, the condensation pipe they had broken off was buried under the new insulation they installed so it was not possible to see upon inspection without removing the new insulation they had installed2) ACS says that it has been six month since they completed the work.It has been 6 months, but I have not needed the A/C between the end of October (when they completed the work) so I would have no way of knowing that the pipe was broken till I turned on the A/C a few weeks ago. It took a few weeks after that for the water damage caused by the broken pipe to be discovered.  I would have no way to know before the 6 months that they had caused the damage because it was late Fall and winter during that time.Only after filing my complaint did I hear from the owner of ACS (Mike).  He was volatile, aggressive, and refused to accept any responsibility.  He also said this 'happens all the time' but I had no proof that they did it- implying that this isn't the first time it has happened. He told me I was a liar when I said that I hadn't used my A/C at the end of October claiming that everyone uses their air conditioning that time of year and I must have done the damage myself 'moving Christmas ornaments' or something.  As their own pictures show, there is nothing stored in that section of the attic.  I asked him to offer some compromise of any kind and he refused.  He berated me for filing my complaint.  He told me that I was rude and insensitive to the medical issues that had kept him away from work for the last two weeks. I stand by my claim that they should have to pay for the repairs to the A/C, ceiling repair, insulation replacement, and any mold remediation (if needed).Thank you very much for you initial prompt response and support
Regards,
[redacted]

Mrs. [redacted] had insulation removal and replacement completed at home on 10/24/2016. Upon completion of the insulation work being completed on 10/24/2016, the customer is asked to inspect the work completed and sign the provided work order; the work order states in the terms: I HAVE BEEN MADE...

AWARE OF THE CHARGES IN WHICH I AM ABOUT TO PAY, AND AGREE TO PAY CHARGES FOR THE WORK WHICH I AM TOTALLY SATISFIED WITH. Mrs. [redacted] signed work order# [redacted] on 10/24/2016 and was provided a copy of the work order. (See attached Work Order) Animal Control Solutions cannot accept liability for damage that occurs 6 months after our work has been completed at a customers home. There are any number of possibilities that could have occurred in Mrs. [redacted]'s home in the 6 month time period between the time we completed the insulation installation and 4/22/2017 when Mrs. [redacted] called our office to report the damage.

Mr. [redacted] was contacted by email at 11:04 am and notified we have processed a refund of $[redacted] to his original payment method after an investigation into his services was concluded. We have been in contact with this customer to resolve this issue.

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The business did not answer my complaint about the quality of their work, the fact that they did not follow the work order and took massive short cuts. They failed to remove a large nest that was right in front of them. They did not clean up after themselves and left tools behind and most importantly...made no attempt to compensate me for work time lost due to their very poor workmanship.Telling me that they completed the work to my satisfaction is a total inaccuracy. Customers who are satisfied do not complain! I would also like the photos of my house removed from their web site/ Facebook account  as I will not be party to their advertising and it is extremely unprofessional to use the home of unsatisfied customer to further their business. I would like to be reimbursed for materials that were NOT USED but that I was charged for, i.e. attic insulation, drywall and drywall repair ($1000+) and for my time. This is like going to get new tires but only having them rotated but still charged for the new tires and having to go there 5 times. If this sound insane, than why did I pay for services NOT RENDERED?
Regards,
[redacted]

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The business is definitely not telling the whole truth. They told us to our faces that our service would include 30 days of a weekly service (changing and checking bait boxes weekly) and then would proceed to once a month. All the neighbors were informed of this and, in fact, they DID put that language in my other neighbor's estimate. I have attached her paperwork (which is the same as mine otherwise). Also, here is the screencast in the event that attachment doesn't open: [redacted]
We all cancelled our service as all of us were equally disappointed with their service. The company even tried to collect additional payments from two of our neighbors for services they did not receive.
Regards,
[redacted]

Ms. [redacted] called stated that the business called her yesterday gave her a confirmation number for the refund she will be receiving in the amount of $[redacted]. Ms. [redacted] stated that receiving the refund is satisfactory to her and she would like to close the complaint as resolved.

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
I find this correspondence from Animal Control Solutions four plus months after the complaint was filed to the Revdex.com to be extremely inadequate. The Revdex.com notified me after its required response time had expired that Animal Control Solutions had failed to address the complaint, and that the Revdex.com had closed the file. This speaks volumes as to the integrity of this company. I fully realize that this incident is a case of my word against theirs, I stand by my account.
Regards,
[redacted]

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
I was initially told by Don H[redacted] that they would assess the issue with my roof, and it maybe more expensive than the price that was quoted on the invoice if they started doing the work and had to go further back on the fascia board. Mr. H[redacted] and myself agreed that was ok and that no additional work would be done without consulting me. None of that happened. Animal Control did a patch job, instead of letting me know about the more severe issue. In fact, I receive a voice message from Don H[redacted] stating that the field rep had been terminated because of negligence. Also, the hole that is on the front portion of the roof, is still there. Which is why I initially called Animal Control, because a squirrel was coming through that hole. It was to my understanding that the hole would be removed during repair. Which is why I agreed to use their services in the first place. Now, after 8 months later, numerous calls from me, and a half hearted attempt from Animal Control, my roofing has gotten worse.. Again, numerous calls were made to address this matter and even when workers came out twice, once around the beginning of the year and once in June, they left. No call was made to give me a call that their work had been done. There is still a hole that needs to be replaced. 
Regards,
[redacted]

complaint was assigned ID [redacted]The company and I have reached an agreement for the balance due.Thanks, and I will never do business in this fashion again.  Nor will I do business with this company again.

[redacted],Thank you for the feedback and the opportunity to service
your home. We care deeply about our customers and offer complete solutions to
all types of problems.Upon assessment of your home recommendations were made to
completely solve your problem. At the time you elected to have the problem
addressed by a trapping program, this program is time based. Monday-Friday
program.Your trapping program ran from March 30, 2015 to April 3,
2015. Monday to Friday.Unfortunately by only performing the trapping program without
the necessary repairs this reduced the success of the program and did not
completely solve your problem. After the trapping program was complete; on
April 15, 2015 you contacted our office requesting a refund of the monies paid
for the services rendered, in lieu of a refund we offered you an additional 5
days of trapping for FREE a service which you declined. Unfortunately we can
only suggest the best method to resolve a problem ultimately it is the customer’s
choice of services we can provide. We have been business in Northern Virginia since 1991, and
have successfully serviced over 25,000 homes. We attribute this success by
offering complete solutions. I’m sorry you did not elect to have your issues
completely resolved by our company and we wish you success in solving your problems
the way you feel necessary. Thank you.

Better Business...

Bureau:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]
Regards,
[redacted]

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The business did not answer my complaint about the quality of their work, the fact that they did not follow the work order and took massive short cuts. They failed to remove a large nest that was right in front of them. They did not clean up after themselves and left tools behind and most importantly...made no attempt to compensate me for work time lost due to their very poor workmanship.Telling me that they completed the work to my satisfaction is a total inaccuracy. Customers who are satisfied do not complain! I would also like the photos of my house removed from their web site/ Facebook account  as I will not be party to their advertising and it is extremely unprofessional to use the home of unsatisfied customer to further their business. I would like to be reimbursed for materials that were NOT USED but that I was charged for, i.e. attic insulation, drywall and drywall repair ($1000+) and for my time. This is like going to get new tires but only having them rotated but still charged for the new tires and having to go there 5 times. If this sound insane, than why did I pay for services NOT RENDERED?
Regards,
[redacted]

Revdex.com:
I was indeed contacted by Animal Control Solutions regarding complaint ID [redacted]. However, my issue has not been resolved, it is actually worse now. The business scheduled an appointment immediately after I filed my complaint. A technician came out to inspect if...

there are any entry points that the squirrel is using to gain access to the interior areas of the house. However, the technician did not bring the correct ladder (even though they have been to the house many times), so he was only able to inspect part of the roof. He confirmed there are no entry points where he looked. I received another appointment for someone to come back later that week to either trap the squirrel, or complete repair. I sent an email to my contact at Animal Control Solutions to let them know that I saw a squirrel around the one-way door they previously installed, but it didn't appear to get in. I explained that I'm not sure if it's a different squirrel, but if the next technician can confirm that there are no entry points around the one-way door, I'd be happy with them taking down this door and repairing the area. Which is what the technician did. I did not receive a report or a call, but assumed all is well. Clearly, the squirrel was getting in around or through the one-way door because now that it was taken down and the area reinforced, it is angry and chewing the wood around the outside of our loft area- photos attached. Instead of noting the issue and setting a trap, the technician sealed everything up, and now the animal returns daily to chew and try to enter again. This was never an issue before, so it's clearly connected to the one way door. I am certain the technician saw signs that the squirrel was determined and found a way in through the one-way door (since the technician confirmed there were no other entry points, and the animal is clearly angry that it's one access point is gone). This company's negligence has led to this point, and I am looking into arbitration, unless they trap the squirrel and repair the damage it has done.
Regards,
[redacted]

Review: We signed up for rodent services (rat problem in the neighborhood). According to the contract and the invoice for the services we were to receive a month long bait box program that entailed re-baiting the bait boxes weekly for one month. After that one month of service, the service was to switch to a once a month program. We did not receive the month long weekly service as promised and the company is refuting that we even ever signed up for it with one of their employees calling me personally at 8:30am on a weekday morning to ask why I requested his showing up to re-bait the boxes when he was just there "a few days ago." He had actually been there one week prior and I had to ask the company for him to come out and service as paid for and contracted. The company at that time acknowledged the initial 30 days service but one week later when inquiring about the next visit scheduled time I was told we did not have this service and were instead on the monthly service (but we never received the initial 30 day treatment plan).Desired Settlement: We had used this company before for a squirrel trap and removal program and they were great. I told them this and have requested the same quality service for our rodent program. I would like "proof" that they have re-baited the boxes weekly for 30 days (for the squirrel program they provided me with pictures of the traps and documentation of environmental observations)--I would like this same service for the rat treatment (pictures of the bait box in its location, picture of the "old" or "removed" bait and a picture of the new bait in the box). I do not this this is too much to ask as they already have the capability to provide this service to their customers. I would like these pictures to continue for the remaining duration of our contract (1 year).

Business

Response:

Mrs. [redacted] and her neighbors were presented two options at time of estimation; They could opt for a 30 day program that included 4 weekly visits each unit would be charged $325.00 for this service or a 2nd option was given for an annual monthly service of $190 setup and a monthly maintenance fee of $50 per month for monitoring. Mrs. [redacted] signed a written service agreement for the annual service that includes monthly monitoring. (see attached signed service agreement). Mrs [redacted] called the office regarding her service, it was explained to her there were two options and she chose the annual option, she stated she wanted the weekly checks for the first 30 days at that time it was offered to her to set that up for her but that was not the service she was charged for and we would need to complete a service agreement for the change in service and the difference in price. a 30 day program with weekly monitoring visits is an aggressive approach and has a cost of $325.00. The annual program with monthly monitoring is $190 and $50 per month. Mrs. [redacted] decided that she would prefer to cancel the annual contract completely, I agreed to cancel her annual contract with no penalty to her. We sincerely apologize for the misunderstanding to Mrs [redacted] and since have made further strides to improve the explanation process that surrounds these services.

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

The business is definitely not telling the whole truth. They told us to our faces that our service would include 30 days of a weekly service (changing and checking bait boxes weekly) and then would proceed to once a month. All the neighbors were informed of this and, in fact, they DID put that language in my other neighbor's estimate. I have attached her paperwork (which is the same as mine otherwise). Also, here is the screencast in the event that attachment doesn't open: [redacted]

Review: I contacted Animal Control Solutions (ACS) about a bad smell coming from the exhaust fan in my master bath and to get rid of the birds that I observed coming through the outside vents. ASC sent out an estimator who caped off 2 of the 5 penetrations and removed a nest in the attic. He said that additional work had to be done since there was a large nest in the attic and another between the 1st and 2nd floor. Initial charge was for $300+ and the estimate was for an additional $1900+ due to having to remove the drywall between floors. On the 2nd visit, the owner of ACS Mike, did not remove the dry wall, said that it could be done from the outside. The price was not adjusted for lesser work. They removed the attic nest (no new insulation added), a nest between floors and replace a vent pipe. They left tools behind and the nest on the lawn and black hand prints on the ceiling. The smell persisted and I called them back. They again sent out the estimator, Mike's son, who told me he could not smell anything but would return another day to "bomb" between floors to get rid of the smell. During his inspection, he dropped the vent fan twice, once after he installed it without screws. I have since had to replace the fan myself and noticed that he did not connect the vent pipe to the fan. The smell was still there, I again called several times and was told that there was nothing further that they could do. I called Mike on his cell and he said that he would personally take care of it. He then rescheduled the appointment. Another team came out to vacuum the vent pipes, I told them that I wanted the vent covers removed and the space between the floors inspected. They found a HUGE NEST that should have been found during the initial repair. This is what was causing the problem and how they missed it is beyond me since they replaced the vent pipe in this exact location. I took photos of this entire process. I have had to be away from work a total of 4 days, two of which were valid.Desired Settlement: I have asked for a refund and was denied, "We were paid to solve your problem and that is what we did..." Although you outlined how much time you took off work, we too expelled numerous resources" and "all work was done as outlined in the contract". It is not my fault that they expanded additional resources, and the work was not done as outlined in the contract since the drywall was never removed and no additional insulation material was added to the attic, just the old stuff moved around.

The work performed was substandard, their customer service lacking and at times abusive.

I was overcharged for work that was not done as by the estimate/contract. I had to take additional time off work and I had to not only clean up after them but to also fix a broken vent fan.

I believe I am entitled to a full refund and an apology, since this whole ordeal could have been avoided if some attention was paid to the work being performed and the contract was followed as prescribed.

Business

Response:

We strive to provide the best possible solution on the first visit, however there are times when it requires additional visits to achieve the desired results. We continued to take care of Mr. [redacted] and resolved the issue. We sincerely apologize for the time involved in this process. We will not be issuing a refund at this time, services were rendered and the desired resolution was achieved.

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

The business did not answer my complaint about the quality of their work, the fact that they did not follow the work order and took massive short cuts. They failed to remove a large nest that was right in front of them. They did not clean up after themselves and left tools behind and most importantly...made no attempt to compensate me for work time lost due to their very poor workmanship.Telling me that they completed the work to my satisfaction is a total inaccuracy. Customers who are satisfied do not complain! I would also like the photos of my house removed from their web site/ Facebook account as I will not be party to their advertising and it is extremely unprofessional to use the home of unsatisfied customer to further their business. I would like to be reimbursed for materials that were NOT USED but that I was charged for, i.e. attic insulation, drywall and drywall repair ($1000+) and for my time. This is like going to get new tires but only having them rotated but still charged for the new tires and having to go there 5 times. If this sound insane, than why did I pay for services NOT RENDERED?

Regards,

Review: Engaged this company to eradicate raccoons from attic. Two days after their trapping treatment, which did not result in capture, the raccoon was back. The company told me I would have to pay full price for a second treatment. I asked what policy would be if they still don't catch the animal, they told me this time they would have no problem catching the raccoon because they would use more trapping techniques, including a trained dog. I asked why those techniques weren't use first time, to which I was told the manager would call me to discuss.

The next call I received from them, they said I would have to pay the full price for second treatment, but they would give it back to me only if I agreed to let them do the $4200.in repairs. I felt I was being manipulated into an agreement that I was not comfortable with. I asked for a refund. They refusedDesired Settlement: I would like my money refunded $350.

Consumer

Response:

[A default letter is provided here which indicates that the business has not responded to you directly. If you wish, you may update it before sending it.]

At this time, I have not been contacted by Animal Control Solutions regarding complaint ID [redacted].

Regards,

Business

Response:

[redacted],Thank you for the feedback and the opportunity to service

your home. We care deeply about our customers and offer complete solutions to

all types of problems.Upon assessment of your home recommendations were made to

completely solve your problem. At the time you elected to have the problem

addressed by a trapping program, this program is time based. Monday-Friday

program.Your trapping program ran from March 30, 2015 to April 3,

2015. Monday to Friday.Unfortunately by only performing the trapping program without

the necessary repairs this reduced the success of the program and did not

completely solve your problem. After the trapping program was complete; on

April 15, 2015 you contacted our office requesting a refund of the monies paid

for the services rendered, in lieu of a refund we offered you an additional 5

days of trapping for FREE a service which you declined. Unfortunately we can

only suggest the best method to resolve a problem ultimately it is the customer’s

choice of services we can provide. We have been business in Northern Virginia since 1991, and

have successfully serviced over 25,000 homes. We attribute this success by

offering complete solutions. I’m sorry you did not elect to have your issues

completely resolved by our company and we wish you success in solving your problems

the way you feel necessary. Thank you.

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

I find this correspondence from Animal Control Solutions four plus months after the complaint was filed to the Revdex.com to be extremely inadequate. The Revdex.com notified me after its required response time had expired that Animal Control Solutions had failed to address the complaint, and that the Revdex.com had closed the file. This speaks volumes as to the integrity of this company. I fully realize that this incident is a case of my word against theirs, I stand by my account.

Regards,

Review: We contacted this company in October of 2015 because squirrels were in our attic. They came out, set traps, and captured the squirrels and suggested that the front portion of the roof be repaired to prevent squirrels from re-entering. The estimate of repair was approximately $2500.00, which they took out in installments. We agreed to have the work done. In January of 2016, we heard squirrels in our attic again. We contacted the company and Don H[redacted] came out to assess the situation. He concluded that the work had not been done correctly and found the technicians negligent. It was our understanding that the work that was supposed to be completed was not done and were informed that the technicians were terminated. We were assured that the work would be done correctly and we would not be charged. We were told that they would start working as soon as possible. Since January, I have contacted them numerous times because the work still has not been done. Six months later, there is more damage. Workers reported to my home twice in this time period and stayed no longer than 15 minutes. We were told that the work was done, but additional work is now needed due to the snow and rain that we experienced from January to June, when what we were promised, was not fulfilled. We are not told that additional work needs to be done, but we will have to pay for it. We believe this new problem is due to the neglect of the company, six months ago.Desired Settlement: We would like the initial repairs to be done correctly and not be charged for them.

Business

Response:

Mr. [redacted] entered into a service agreement with Animal Control Solutions on 9/23/2015 to remove & replace 122 Linear Feet of Fascia boards to the residence located at [redacted]. On 10/23/2015 the service agreement was fulfilled by Animal Control Solutions. The customer is claiming the roof is now leaking, our repairs were not to the roof. Therefore Animal Control Solutions is not responsible for any actions to be taken in regards to the roof, Mr. [redacted] contracted Animal Control Solutions to address the fascia boards on the home. We have completed the agreed upon items in the attached service agreement and have found that the completed repairs to the fascia boards were indeed installed correctly. please review attached documents.

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

I was initially told by Don H[redacted] that they would assess the issue with my roof, and it maybe more expensive than the price that was quoted on the invoice if they started doing the work and had to go further back on the fascia board. Mr. H[redacted] and myself agreed that was ok and that no additional work would be done without consulting me. None of that happened. Animal Control did a patch job, instead of letting me know about the more severe issue. In fact, I receive a voice message from Don H[redacted] stating that the field rep had been terminated because of negligence. Also, the hole that is on the front portion of the roof, is still there. Which is why I initially called Animal Control, because a squirrel was coming through that hole. It was to my understanding that the hole would be removed during repair. Which is why I agreed to use their services in the first place. Now, after 8 months later, numerous calls from me, and a half hearted attempt from Animal Control, my roofing has gotten worse.. Again, numerous calls were made to address this matter and even when workers came out twice, once around the beginning of the year and once in June, they left. No call was made to give me a call that their work had been done. There is still a hole that needs to be replaced.

Regards,

Review: I contacted [redacted] in May for a critter in my attic. The technician looked in the attic and said there was definitely a squirrel and there was evidence of mice. I was told that the best solution was a month long bait program to get rid of the squirrel and the mice. The claimed that they where going to come back every other day to check the traps. There was no evidence that they every showed up. They then said to fix the hole and the keep the squirrel from coming back it would be best to do the full gutter leaf solutions, disinfectant and soffit screws for a total of $3K. I agreed as I wanted the solution fixed. They never schedule the repairs but appear to have been done when I was not at home. They left screws everywhere and disconnected many of my downspouts which I then had to pay to get repaired since I didn't even know they had been at my house. I called about the repairs and was told that they where all complete. Less than one month later I called back due to a foul odor. I received a call that the technician was at my house, but I was never told that the technician was coming. I rescheduled and took time off work for the rescheduled time and no one showed up. They told me that they had no record of the appointment. So I rescheduled again and this time they where 1 hour early and almost left as I was rushing to my house from work. I was then told I needed to go on a monthly bait program and the technician seemed shocked that they did all of the work when I wasn't home. The last straw was when I came out to find insulation on my roof from some kind of rodent. I set an appointment for from 8-10. I called at 10 and asked where the technician was and they said stuck in traffic. I called at 11 and asked where he was and they said at another appointment stating that my appointment was after 11. I have been mistreated and taken advantage of because I am a single female.Desired Settlement: I would like a full refund of all money paid to ACS and I want to be released from any monthly contract.

Business

Response:

I have spoken to Mrs. [redacted], we as a company are going to continue to service Mrs. [redacted] and remedy the situation. A Manager/Owner is scheduled to visit the home on 8/25/2015. Mrs. [redacted] has a one year warranty thay ACS will guarantee repairs that were completed in April.

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]

Regards,

Review: On June 1st 2015, Mr. [redacted] from Animal Control Solutions came over to my residence to do an estimate (bird inspection). During his visit, he informed me that I had 2 different options to get rid of the birds in my house, one that would cost me $400 and the other $1000. At the time of the inspection, he charged me $65. I told Mr. [redacted] that I would contact him if I needed the job to be done, however I contacted someone else to perform the service.

On July 2nd, I received an invoice stating that I owed $1065 to ACS, although I never contacted them to perform the services. I called them and spoke to Mary H[redacted], who was very rude and argued with me stating that I had to pay the $1065 for the service which I had not asked for. I told her that I was not going to pay for it as I never asked for the service to be performed at my residence. She went forward stating that if I do not pay for this service she was going to send someone to remove the soffit from my house since they no longer had my original one as "the job was performed on June 11th", to which I told her that she would have to replace it with the one that I had since they had no permission to steal my and replace it with theirs. She said it was impossible for them to do that as they had gotten rid of my original soffit.

After speaking with my next door neighbors, who I found out were out there while they were performing the service and are not very happy about them (ACS) taking pictures of them to use them as witnesses without permission, I found out that they did not replace my soffit but yet are still threaten me to remove the one on my residence if I do not pay them for the service which again they were not asked to provide.

I do not believe that a business who has professionals working in it, would not need to take pictures as prove of either ones residence or neighbors without permission, nor perform a job when no adult is present at the residence and without permission by the home owner.Desired Settlement: As I did not ask for this service to be perform, what I do desire is for the business to stop harassing me with the payment. IF they did replace my soffit and would like to remove their new material, I would like for them to take their material and replace it with my original one, which according to Mary H[redacted] they have thrown away, however I would be satisfied if they put a soffit that looks as clean and in the same conditions as the one I previously had on my residence (I do have pictures of the soffit before and after the job was completed).

Thanks in advanced.

Business

Response:

Mrs. [redacted] does NOT owe Animal Control Solutions, we directly spoke with her and resolved the issue and she was not charged for the service.