Anix, LLC

Hello, After viewing the customers photos it appears the lipstick is leaking as the customer advised in their previous email, therefore we will issue a replacement of Candy K liquid lipstick to the customer.

Hello, Unfortunately based on the information you provided below we can confirm this is not a Kyliecosmetics.com order our order numbers start with a K, and our order numbers are longer than 4 digits. In addition, the customer sited kyliecosmeticsoutlets as the business they ordered from. We...

are Kyliecsometics.com, and we are not affiliated with any other business nor do we authorize anyone to resell our products, see policy attached. Therefore, we would advise to contact the site you placed the order with they are the only ones that can assist you.

After reviewing the information provided regarding her order, we can see that Sydney did not place the order through www.kyliecosmetics.com. It appears her order has been placed through www.kyliecosmeticsxl.com. We are not affiliated with this website and cannot further assist with orders placed through other websites. I have attached images of our website and the website the customer placed their order on for review. In addition, all of our orders start with a K and are followed by seven numbers. Therefore we have concrete irrefutable evidence from the customer showing this order was not placed through kyliecosmetics.com. As Sydney did not place her order through Kyliecosmetics.com she would need to contact the site she did place her order through for a resolution.

On 8/2 the customer was advised, “Unfortunately, we were not able to locate your order based on the information you provided. Was order placed under a different name or email?” In further review on the email the customer advised that they paid extra priority shipping, and Kylie Cosmetics does not...

offer any type of expedited shipping. Also the charge showed the charge going to a company called “lockets outlet NJ” which is not how our charges appear on a bank statement. When a customer is charged by Kylie Cosmetics our company name appears on the charge. Based on this information the customer did not place an order on KylieCosmetics.com on 7/29.

Complaint: 11551688
I am rejecting this response because:For the second time around, I didn't receive my package. I've placed my order on the 28th of August 2016. Stop taking orders from the public if you can't handle delivery.
Regards,
M[redacted]

We can confirm that the order in question is not placed using our website for Kylie Cosmetics. The customer has provided their order confirmation in the email thread to contact our Customer Service Team. Their order confirmation indicated the order number in question and our Customer Service Team was able to confirm that the order number in question was not associated with us as the order confirmation issued do not match our order confirmation. We also do not issue order numbers that do not consist of a K and our order numbers for recently placed orders are longer than 5 digits. We have included a screenshot of the customer provided order confirmation in our response to this rejection for review.We can confirm that there are no other websites other than www.kyliecosmetics.com we stand behind. If a customer placing an order using our website, they will receive an order number with a K and 6 to 7 digits. This is the scenario for all orders that are placed if using the URL provided. As this is the case, the customer will need to contact the company that they received their order confirmation from that has issued their order number, as they will be able to provide further information and details regarding their order #14801.

Hello, Unfortunately, we do not accept returns, exchanges or refunds; all sales are final, and the customer was advised this information via email 7/28, and I have included our policy attached. The customer was advised that the product can be moved around the via, but this is completely normal...

and is not an indicator of missing product.

Complaint: 11547189
I am rejecting this response because: the USPS does not allow me to file a claim because the shipping was not insured and I never had the option to insure my package as the company only has one shipping option. I attached an image of my attempt to file a claim. 
Regards,
C[redacted]

Complaint: 11517024
I am rejecting this response because: I never received my product and this company is doing nothing about it! I have paid therefor I should be getting a replacement!!!
Regards,
B[redacted]

The email address associated with the received complaint does not report any inquires with our customer service inbox. We have attached a file that proves that the email address in question comes up with zero inquiry results for our customer service inbox.As this is the case, we are unable to...

provide sufficient assistance until the customer provides further information regarding their order and issue they have experienced. We recommend that they email our customer service team at [email protected], explaining the details of the issue they have experienced in order to provide a resolution.

The customer has received the correct shade per the photos that were provided to our Customer Service Team. Our Customer Service Representative asked the customer to provide a photo of the product in question to ensure that the shade that the customer had received is correct. The photo the customer...

sent in appears to reflect a correctly received shade for our Strawberry Cream Color. Per the description of the shade offered on our website:  "Strawberry Cream is a bright warm pink." When displaying our shades on our website and social media, we represent our colors as close as possible, so they customer will get an accurate representation of what the shade will look like. We remind the customer to please keep in mind that colors will appear different on everyone depending on your skin tone, as this may alter the desired color once applied. When viewing shades online, how the color is perceived could also include a number of factors, including monitor resolution, color settings, camera settings, lighting, and skin tone of the model used, etc. Unfortunately, we currently have a no return, exchange or refund policy and have this information available for review for all customers prior to placing an order with Kylie Cosmetics. We have provided a link below for this information on our website.Return Policy:http://kyliecosmetics.com/pages/refund-policy As this is the case, we have fulfilled all actions required on our side when fulfilling an order. We advise customers who are unsure of how a shade may appear on them, to purchase a minimal amount of product, so they may first test it out as we currently have our no return, exchange or refund policy in place.

Complaint: 11853292
I am rejecting this response because: I ordered two products and they only offered to send me one. The package I originally received in the mail I sent to the correct person. Therefore I should be receiving both the products I ordered in the mail, not just the one. 
Regards,
B[redacted]

Complaint: 11667327
I am rejecting this response because it's a very unacceptable request to ask for very sensitive data through an email that EVERYONE can read.My credit card is laid on my bank account so if someone there may see your emails or hack them, all my money could be stolen.Also is this a way to lead a company? First of all, you don't have a clue of how Real professional companies act: 1) they don't over sell products that they cannot provide to customers, 2) they don't put customers in a queue, after putting items in a cart, to later see that those items were sold out , after staying there over 10/15 minutes, wasting my time and putting my personal data (yes I was logged in so my data was there) ! 3) the way how you want to get confirmation of a customer's credit card is unacceptable, illegal and well over any possible common sense.I had purchased other items from you, so no problem until then. Weird thing that you deleted just the order with the Bundle, which was the most requested item, the most sold out and one that reached even over $600 on E-bay.This happened to some of my friends too, without any valid explanation.I've always thought that before driving a Ferrari or a simple bicycle, people should learn to just walk, and you must learn to walk, before trying to compete with other major brands.I won't ever buy anything from you and I'm glad that reading comments on FB, many other people think so too.Regards,
C[redacted]

Hello, It looks like the package is lost with USPS, we can issue another package to the customer. Today via email the customer was advised: "So sorry you did not receive your items.No worries, we can send another package as a one-time courtesy. Do you have an alternative address, so...

that there isn't another issue?"

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11533918, and find that this resolution is satisfactory to me.
Regards,
N[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11531378, and find that this resolution is satisfactory to me.
Regards,
B[redacted]

Complaint: 11559695
I am rejecting this response because:I've already contacted my building manager and the post office regarding this matter. Post office said it was delivered and my manager stated she didn't receive anything. It's already to late! My sisters birthdays are this weekend! The only reason why I bought it early so I can have it on time! I want a full refund or I'll be forced to contact my credit card company regarding this matter! 
Regards,
M[redacted]

Complaint: 11896367
I am rejecting this response because: Again, she is referencing an issue with a customer THAT IS NOT ME. My name is Taylor Floyd, NOT Courtney. The information may in fact be correct but it is about a customer other than myself.
Regards,
T[redacted]

Hello,We fill all of our Metals to the same fill “weight”, and we fill them to this level to avoid leakage. As the customer was advised "because of the thicker consistency, this product can appear to move within the vial; please note that this is completely normal and is not a defect or an...

indication of missing product." As the customer did request a replacement we are sending a replacement of Heir. The customer was advised via email today that we are sending a replacement of Heir and it will ship out in the next 2 business days.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11450630, and find that this resolution is satisfactory to me. After a month of complaining and finally reporting to the Revdex.com, Kylie Cosmetics shipped my ordered! 
Regards,
T[redacted]