Anix, LLC

Complaint: 11667327
I am rejecting this response because it's a very unacceptable request to ask for very sensitive data through an email that EVERYONE can read.My credit card is laid on my bank account so if someone there may see your emails or hack them, all my money could be stolen.Also is this a way to lead a company? First of all, you don't have a clue of how Real professional companies act: 1) they don't over sell products that they cannot provide to customers, 2) they don't put customers in a queue, after putting items in a cart, to later see that those items were sold out , after staying there over 10/15 minutes, wasting my time and putting my personal data (yes I was logged in so my data was there) ! 3) the way how you want to get confirmation of a customer's credit card is unacceptable, illegal and well over any possible common sense.I had purchased other items from you, so no problem until then. Weird thing that you deleted just the order with the Bundle, which was the most requested item, the most sold out and one that reached even over $600 on E-bay.This happened to some of my friends too, without any valid explanation.I've always thought that before driving a Ferrari or a simple bicycle, people should learn to just walk, and you must learn to walk, before trying to compete with other major brands.I won't ever buy anything from you and I'm glad that reading comments on FB, many other people think so too.Regards,
C[redacted]

Complaint: 11559695
I am rejecting this response because:I've already contacted my building manager and the post office regarding this matter. Post office said it was delivered and my manager stated she didn't receive anything. It's already to late! My sisters birthdays are this weekend! The only reason why I bought it early so I can have it on time! I want a full refund or I'll be forced to contact my credit card company regarding this matter! 
Regards,
M[redacted]

Complaint: 11426494
I am rejecting this response because: This company has told me multiple times that they have requested a new order shipped and I never receive anything. This is appalling business ethic and scamming customers is not acceptable. I was charged for my product nearly a month ago. Unless Kylie Cosmetics is selling product they don't have there should not be a single issue with shipping the product in a timely fashion. One month is not timely and a replacement package should never have to be requested. I am disgusted. I will keep complaining until a refund is received or a product. 
Regards,
K[redacted]

Customer contacted us again to notify us that the package had still not been delivered. We asked her to file a missing package claim with the post office, which she did and we sent her a replacement package. Her replacement order is currently processing and will ship soon, this issue was...

settled on 3/23.

Hello,We fill all of our Metals to the same fill “weight”, and we fill them to this level to avoid leakage. As the customer was advised "because of the thicker consistency, this product can appear to move within the vial; please note that this is completely normal and is not a defect or an...

indication of missing product." As the customer did request a replacement we are sending a replacement of Heir. The customer was advised via email today that we are sending a replacement of Heir and it will ship out in the next 2 business days.

Per the provided USPS updates, it appears as though the order is still in transit to the customer's provided address that we have on file. The latest USPS tracking update for the order is provided below.December 18, 2017 at 12:24 pmIN TRANSIT TO DESTINATIONOn its way to APO, AE 09114 We remind that customer that per our FAQ, domestic orders have a transit time of 3-6 business days and as the order has shipped as of 12/11, the date of the provided tracking update marks the 5th business day of transit. Our information from our provided FAQ regarding the transit time of orders is quoted below and we have also included a link on where to locate this information on the website prior to placing an order."delivery time within the United States is 3-6 days, and 10-15 business days internationally. Please keep in mind that during holidays or limited edition launches, this time may vary."https://www.kyliecosmetics.com/pages/faqs We also remind the customer that, per our FAQ, this time may also vary at the time of holidays.Per our last response to the initial complaint, we also encourage the customer to reach out to our Customer Service Team if they have experience any issues in regards to the delivery of their order once shipped. They can contact our Customer Service team at [email protected]. Once we have been contacted in regards to a provided issue with the transit of the order, one of our representatives will be able to take a further look into the issue and offer further assistance within the policies that we currently abide by.

Complaint: 11551688
I am rejecting this response because:For the second time around, I didn't receive my package. I've placed my order on the 28th of August 2016. Stop taking orders from the public if you can't handle delivery.
Regards,
M[redacted]

The customer had inquired about their initial order and we had proceeded to issue a replacement package for the issue that they had originally experienced. Unfortunately, we were unable to issue a replacement for the Candy K Lip Kit and Cupid Gloss. As we were unable to fulfill a replacement for the...

products in question, which is typically our policy for orders that are deemed lost in transit, we have proceeded to issue a refund for the USD total these specific items, as a form of compensation. Once a refund has been issued, the refund will take 7-12 days for the refund to process. Once a refund is initiated, no further action can be taken with the product in question that is refunded, as we cannot retract a refund once initiated. As this is the case and we have issued a refund, we cannot issue both a refund and a replacement of the product, or another product in question. We also cannot issue a refund for the whole order, as a replacement package was made for the products were able to replace, as this is typically our policy for products that are deemed lost in transit. The replacement in question has also proceeded to ship and is in transit to the customer's provided location. The tracking information for the replacement package is provided below.Tracking: LX[redacted]USIf the customer experiences any issues with the transit of their replacement package, we encourage the customer to contact their local post office for further details, or to contact our Customer Service team at [email protected], and one of our customer service representatives will look into the issue and offer further assistance. If the customer experiences an issue with receiving the refund in question, we recommend that the customer contact their bank the use for the payment method that was used to place the order, to ensure that the refund was applied correctly.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11552069, and find that this resolution is satisfactory to me.
Regards,
J[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11444590, and find that this resolution is satisfactory to me.
Regards,
I[redacted]

Per our policy we don't issue refunds we only issue replacements, and we do uphold this policy to ensure that we are fair and consistent to all of our customers. The customer has be issued a replacement package with their correct order with tracking number 94[redacted]83484340885. Please...

allow 3-6 business days (not including weekends and holidays) for their order to be delivered.  We also recommend that the customer please continue to check the tracking status periodically. Also if they should have any issues to email into customer service so that we can ensure their issue is resolved. As it was our error, we would like to offer the items the customer received incorrectly as compensation for their inconvenience.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11638184, and find that this resolution is satisfactory to me.
Regards,
M[redacted]

After reviewing the information provided regarding her order, we can see that Sydney did not place the order through www.kyliecosmetics.com. It appears her order has been placed through www.kyliecosmeticsxl.com. We are not affiliated with this website and cannot further assist with orders placed through other websites. I have attached images of our website and the website the customer placed their order on for review. In addition, all of our orders start with a K and are followed by seven numbers. Therefore we have concrete irrefutable evidence from the customer showing this order was not placed through kyliecosmetics.com. As Sydney did not place her order through Kyliecosmetics.com she would need to contact the site she did place her order through for a resolution.

The customer has received the correct shade per the photos that were provided to our Customer Service Team. Our Customer Service Representative asked the customer to provide a photo of the product in question to ensure that the shade that the customer had received is correct. The photo the customer...

sent in appears to reflect a correctly received shade for our Strawberry Cream Color. Per the description of the shade offered on our website:  "Strawberry Cream is a bright warm pink." When displaying our shades on our website and social media, we represent our colors as close as possible, so they customer will get an accurate representation of what the shade will look like. We remind the customer to please keep in mind that colors will appear different on everyone depending on your skin tone, as this may alter the desired color once applied. When viewing shades online, how the color is perceived could also include a number of factors, including monitor resolution, color settings, camera settings, lighting, and skin tone of the model used, etc. Unfortunately, we currently have a no return, exchange or refund policy and have this information available for review for all customers prior to placing an order with Kylie Cosmetics. We have provided a link below for this information on our website.Return Policy:http://kyliecosmetics.com/pages/refund-policy As this is the case, we have fulfilled all actions required on our side when fulfilling an order. We advise customers who are unsure of how a shade may appear on them, to purchase a minimal amount of product, so they may first test it out as we currently have our no return, exchange or refund policy in place.

Complaint: 11517024
I am rejecting this response because: I never received my product and this company is doing nothing about it! I have paid therefor I should be getting a replacement!!!
Regards,
B[redacted]

Complaint: 11443516
I am rejecting this response because: I am trying to make clear that the package was NOT delivered to my home address and hereby I told them to check this link: https://www.internationalparceltracking.com/Main.aspx#/track/3S[redacted]...⇄ where can be seen that the package was delivered on the 10th of May in The Netherlands (so, NOT to my home address) and that is has been sent back to the US on the 12th of May. I really want to make sure I will receive my refund asap. Already placed a new other by the way.
Regards,
E[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11450630, and find that this resolution is satisfactory to me. After a month of complaining and finally reporting to the Revdex.com, Kylie Cosmetics shipped my ordered! 
Regards,
T[redacted]

Complaint: 11896367
I am rejecting this response because: Again, she is referencing an issue with a customer THAT IS NOT ME. My name is Taylor Floyd, NOT Courtney. The information may in fact be correct but it is about a customer other than myself.
Regards,
T[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11531378, and find that this resolution is satisfactory to me.
Regards,
B[redacted]

The customer had emailed our customer service team and we had requested their information regarding the order they had attempted to place. We searched our records and it appears that Danica's attempted order was not successful. As a result, we had responded to her, indicating that there was no order...

placed within our system and any charges that she saw on your bank statement were pending charges and not an indication of funds being successfully pulled. We issued the following response below to Danica regarding this issue."Your card may have declined due to an address mismatch. Please make sure that the billing address you enter on our site matches the billing address your bank has on file for the card being used. Alternatively, you can try to checkout using a different method of payment, or you can try to place your order from a different device. Because the card was declined, any charges on your card are only pending and will be dropped in 7-12 business days." As this is the case, we can confirm the order did not go through and we recommend the customer ensure that their billing address matches the card they use to place an order before placing a new order. The charges they see on their bank statement are only pending and will be dropped in 7-12 business days from the day of the attempted order. If this issue persists, we direct them to contact their bank in order to look into the  issue regarding the card being used, or try using a different form of payment or a different device in order to place a new order.