Anix, LLC

Hello, I don't show this order was placed under kylie cosmetics as our order numbers start with K, and our customer service email address is  [email protected], and this is listed on our FAQ page see attached.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11853491, and find that this resolution is satisfactory to me.
Regards,
N[redacted]

We have issued a replacement package on 8/24/16. Our response time is 24-48 hours. This policy can be found here https://www.kyliecosmetics.com/pages/faqs. Processing time for replacements is 7-10 business days, once the replacement has shipped the customer will receive their tracking number.

Complaint: 12569994
I am rejecting this response because:i contacted this company from the bottom of the web page that I ordered from in the contact us section.  All contact has been through this website.   I am not the only person that was scammed by Kylie Cosmetic by Kylie Jenner.  There are quite a few same reviews of this company on the Revdex.com website that proves they are part of this scam.  Please order something from the website and watch as money is taken and no merchandise is shipped and order number is given that they do not support!   I want my money back $61.00 and I would like the website shut down as not to scam any other people.  They are taking advantage of you girls who don’t know any better.  This is a pathetic attempt to scam us customers.   There is no PayPal set up to protect buying and the result is a total scam.  
Regards,
C[redacted]

I do show that we emailed [email protected] 1/4 and 1:50 pm PST, please see screen shot attached. The email might be in the customers spam or junk folder. If the customer cannot find this and in order for us to resolve their issue we recommend they email back into customer [email protected]. If we don't show the customer linked to an order we require further verification's be made. As for the protection of all of our customers we do require the correct verification of the last four of the credit card.

Hello  The customer was advised on 5/2 that we are not responsible for duties/customs’ fees, the email was verbatim what is stated on our FAQS page (see attached page 2). When shipping internationally we are required to list a value on the package. Note the value listed must be for the price...

of the goods being shipped. Any of the fees that you incur when picking up your package are solely regulated by your country, and unrelated to Kylie Cosmetics. This information listed on Kylies shipping page that we are not responsible for any and allfees for international customers. The customer was never advised that a refund will be issued, as also noted on our site website we do not issue refunds (please see attached). The customer was advised to return back to us the faulty products and then we will issue them a replacement package of the same products. Today 5/10 the customer was advised that as long as they provide a receipt we will reimburse them for the postage cost they incur when returning back to us the faulty products.

Hello, Today 11/28 today via email the customer was advised the below:"We are so sorry for this issue. We'll have a one time courtesy replacement package of Dead of Knight sent out to you.Processing is 7-10 business days, once your replacement package goes out you'll receive an email with...

tracking."

Complaint: 11712943
I am rejecting this response because: Kylie Cosmetics refused to get involved even before I scheduled the redelivery--which they are now citing as the reason they cannot help me or get involved.It also has been three days since I scheduled the redelivery, so the system should have updated by now. It still says that the package is essentially unaccounted for. AND I have spoken to USPS and they themselves said they don't know what happened to the package. The Revdex.com should be able to see that this happens to Kylie Cosmetics a lot--there are a lot of reports of packages that haven't arrived to customers from the company and the company responds the same way every time: they stonewall the customers. I still would like either a refund or a resent package. 
Regards,
C[redacted]

The customer has been offered an exception to our policy to return the In Love With the Koko set back to us. Attached is our email to the customer indicating this information and showing the customer has viewed this email. As it is difficult to authenticate her claim based on her photos, we do...

require her In Love With the Koko set back to further review this issue.We cannot apply further action until the product has been returned to us and reviewed by our product development team.Once we have received and reviewed her package, we will issue a new replacement package to the customer.

On 12/12, we responded to the customer and advised,"Your order is currently processing, and we can't wait for you to receive it! Our processingtime for orders is 3-5 business days, business days do NOT include the weekends and holidays. Once shipped, your delivery time within the...

United States is 3-6 business days and 10-15 business days internationally. Please keep in mind that during the holidays, processing times may vary. Once your order ships you'll receive an email with tracking. Today 12/14 we advise the customers order K4406133 had shipped tracking 94[redacted]39. Once the customer's' order ships they will receive an email with tracking. We also recommend that when the customer does receive the tracking number that they please continue to check the tracking status periodically. Also if they should have any issues to email into customer service so that we can ensure their issue is resolved.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11847881, and find that this resolution is satisfactory to me.
Regards,
M[redacted]

Hello,We have some tips that will aid in application and wearability of our products, see below:We are sorry to hear you are having difficulty with this particular formula! Unfortunately, we have no return, refund or exchange policy however, we do have a few tips to help improve the wear of your...

Liquid Lipstick!1. Always exfoliate your lips first! This will prevent patchiness and keep lips looking healthy.2. Try applying a primer, like chapstick or lip primer before application. Many customers with dry lips have mentioned this increases the comfort for them when wearing! 3. Another important trick is concealer, apply concealer all over the surface of your lips, this will help the color go the distance. 4. Try applying the liner all over the entire lip, this will help the color last! Then apply a coat of the lipstick without pressing your lips together. This should help with any patchiness you are seeing.

Hello, Per our policy we only issue replacements for damaged product we do not issue refunds. If you are having issues with products we will provide replacements, please see our return policy attached. The customer was advised via email today 7/7, "Please return the damaged product using the...

return label attached, and ensure to include your full name, email address, and order number.  Once we receive the product back, we will issue a new replacement package to you."

Our official website is www.kyliecosmetics.comThe customer’s order was placed on another website. The order number provided by the customer does not match our official order numbers, which all begin with K. The customer’s order number is not valid in our systems. The customer’s email address...

does not match any order made in our systems. We do not process orders anywhere other than our official website. We also do not authorize the resale of our official products anywhere, and all products are sold exclusively on our website www.kyliecosmetics.com.Please note fraudulent websites may use our information to appear legitimate, however, they are not authentic. The customer contacted our customer service department via the use of the [redacted]@aol.com email address on 12/18/2017, 12/19/2017, 12/20/2017 and 12/21/2017 referencing the order number 19259. The customer was informed on all occasions that the order number and confirmation email provided was not from an order placed on our official website.

Complaint: 11501298
I am rejecting this response because : it is not acceptable before I receive my packet. 
Regards,
M[redacted]

Complaint: 11852455
I am rejecting this response because:Although they shipped my order, they have made no efforts to fix the issue of how their customer service people handlesay things by sending automated emails. They also have made no efforts to extend an apology for showing no sincere concern with my issue as a customer. I believe I deserve something in addition to my original order for the inconvenience.
Regards,
A[redacted]

The customer is correct they did place their order on the correct date and time to receive a free stocking. I have provided a screen shot of their order showing the stocking is included in their shipment.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11608494, and find that this resolution is satisfactory to me.
Regards,
V[redacted]

Hello, As stated on our shipping page (see attached) duties and fees are the responsibility of the customer, and we will be upholding our policy and we will not be covering any duties and fees that the customer has incurred.

According to the customers responses, they are refusing to send us a photo of a swatch of Candy K so that we can see what they are speaking about. As their request is for us to review a swatch, and they are not providing us we are not able to provide an opinion on this issue. Please note that we want to assist the customer, but in order to do so we do require the requested photos.