Anix, LLC

The customer has been offered an exception to our policy to return the In Love With the Koko set back to us. Attached is our email to the customer indicating this information and showing the customer has viewed this email. As it is difficult to authenticate her claim based on her photos, we do...

require her In Love With the Koko set back to further review this issue.We cannot apply further action until the product has been returned to us and reviewed by our product development team.Once we have received and reviewed her package, we will issue a new replacement package to the customer.

Hello, I don't show this order was placed under kylie cosmetics as our order numbers start with K, and our customer service email address is  [email protected], and this is listed on our FAQ page see attached.

Hello, We are going to send the customer a replacement for the exact items she order, we just want to see if she maybe wants to send it to another address.

Hello, Today 11/28 today via email the customer was advised the below:"We are so sorry for this issue. We'll have a one time courtesy replacement package of Dead of Knight sent out to you.Processing is 7-10 business days, once your replacement package goes out you'll receive an email with...

tracking."

According to the customers responses, they are refusing to send us a photo of a swatch of Candy K so that we can see what they are speaking about. As their request is for us to review a swatch, and they are not providing us we are not able to provide an opinion on this issue. Please note that we want to assist the customer, but in order to do so we do require the requested photos.

Complaint: 11501613
I am rejecting this response because the point of me sending the photos in the first place of all the other kits I had with the same problem was to PROVE to you (now that your calling a customer a liar) that the remaining kits I did have, have the same issues as tube of Candy K that was ruined. Which was why I sent the email in the first place. Again, read the first email I sent, along with the many others stating the same thing over and over again. If your company didnt use automatic responses, maybe you would be able to keep track of your inadequate responses more responsibly. I am filling disputes with the bank now going forward and like I stated before, I will be looking to take legal action against this company. Scamming customers is not ok and I work too hard for my money for it to be taken by you people who sell faulty products and false advertise their products as well. 
Regards,
D

The customer is correct they did place their order on the correct date and time to receive a free stocking. I have provided a screen shot of their order showing the stocking is included in their shipment.

Revdex.com:I received an email asking me to file a claim with the USPS, that has been done as well however a phone number has not been provided and they also inquired about insurance information which I was unaware of. At this time no item has been received and no refund has been issued. 
Regards,
T[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11483808, and find that this resolution is satisfactory to me.
Regards,
V[redacted]

I am rejecting this response because:
I notified the company working 15 minutes of the purchase and they lied saying the item had been shipped which it had not been until today. What am I supposed to do, supply them with security footage of my child doing this? Unfortunately my family can't be broadcast weekly on television.
Regards,
Z[redacted]

Hello, Per our policy we only issue replacements for damaged product we do not issue refunds. If you are having issues with products we will provide replacements, please see our return policy attached. The customer was advised via email today 7/7, "Please return the damaged product using the...

return label attached, and ensure to include your full name, email address, and order number.  Once we receive the product back, we will issue a new replacement package to you."

We advised the customer that this fill line is prevalent to our products. All of our products are all filled to net weight to avoid leakage and help provide a clean application. In addition, our QA department has assured us that all of our products leave our hub with the correct amount of...

product in the lipstick bottles.

I checked our system and your address was quite long so it cut off half of the address portion. Based on this, I don't believe your package is going to get to you. I am so sorry about this! But we can send out a new package, please confirm your entire ship to address. Please note that I will be...

manually inputting the order myself to ensure that no part of your address will get cut off with this order.

Complaint: 11501298
I am rejecting this response because : it is not acceptable before I receive my packet. 
Regards,
M[redacted]

On 12/12, we responded to the customer and advised,"Your order is currently processing, and we can't wait for you to receive it! Our processingtime for orders is 3-5 business days, business days do NOT include the weekends and holidays. Once shipped, your delivery time within the...

United States is 3-6 business days and 10-15 business days internationally. Please keep in mind that during the holidays, processing times may vary. Once your order ships you'll receive an email with tracking. Today 12/14 we advise the customers order K4406133 had shipped tracking 94[redacted]39. Once the customer's' order ships they will receive an email with tracking. We also recommend that when the customer does receive the tracking number that they please continue to check the tracking status periodically. Also if they should have any issues to email into customer service so that we can ensure their issue is resolved.

Hello, I have put a rush on this order and it will ship out within the next 3 business days.

I do show that we emailed [email protected] 1/4 and 1:50 pm PST, please see screen shot attached. The email might be in the customers spam or junk folder. If the customer cannot find this and in order for us to resolve their issue we recommend they email back into customer [email protected]. If we don't show the customer linked to an order we require further verification's be made. As for the protection of all of our customers we do require the correct verification of the last four of the credit card.

We received complaint 12373473 via post. Please see our response below:The customer reported a total of 3 broken palettes, orders: K6439220, K6434356 and K6444655The customer was given the option to choose between a one time courtesy replacement or a partial $22 refund (price of a single...

Kylighter) in place of damaged product. Below is the wording of the offer:"We are so sorry to hear about this. We can either offer you a partial refund of $22.00 USD (price of a single Kylighter), or we can send one final replacement of the I Want It All Palette. Please note if you choose a replacement, we won’t be able to send any further replacements or refunds if this replacement package is lost in transit, does not arrive, or arrives damaged as this package is a one time courtesy."K6444655: customer opted for replacement (see attachment) - tracking LX[redacted]USK6439220, K6434356: customer opted for $22 partial refund (see email correspondence and proof of refund attached)As this is the case, we have fulfilled all actions required on our side for this issue, per the conditions and options that we had presented for the customer.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11847881, and find that this resolution is satisfactory to me.
Regards,
M[redacted]

Complaint: 12222044
I am rejecting this response because:in good faith they should issue a credit as these lipsticks are of very poor quality I can return the items where they can see they only been tried on barely even used.   
Regards,
J[redacted]