Anix, LLC

Our customer service team has not received any emails from [email protected]. We would be more than happy to help once we receive an email from the customer. Thank you

Hello, The customer was emailed on 4/13 and advised to file a claim with usps, and we have not received a response from the customer. Today 5/16 the customer was sent a follow up email asking for the claim number and advising that we need a claim number from USPS in order to issue a replacement...

package.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11872187, and find that this resolution is satisfactory to me.
Regards,
J[redacted]

Complaint: 11879459
I am rejecting this response because: Ia done dealing with this business thanks
Regards,
R[redacted]

Hello, Per our policy attached we do not provide refunds only replacements for missing items. We can provide a replacement package as a one time courtesy we just need a photo of the product you did receive as requested in my email today 5/11.

Hello, On 5/2 the customer was advised they we are issuing them a replacement package of their entire order K512971, and processing time is 3-5 business days, and  once the replacement package goes out they will receive an email with tracking. Customer was advised today that...

their replacement order had been requested on 5/2 and is currently processing.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11886499, and find that this resolution is satisfactory to me I guess. I am not happy with their customer service but now that I have a refund and product ordered I am fine closing this complaint. 
Regards,
K[redacted]

We sincerely apologize for any inconvenience the customer has experienced regarding shipping. As our customers are the top priority, we do our best to communicate any issues regarding order status. Please note, all orders are typically processed within 3-5 business days (this does not include...

weekends or holidays). For orders placed on May 5th, the first day the order exceeded normal processing time was May 15th.   We have recently experienced an increase in order volume as result of a recent promotion (during which the customer ordered) which placed us outside of normal processing time frame. A delayed shipment notification was sent on May 16th notifying customers that processing times have been extended to approximately two weeks. This applies to any orders that were placed between May 5th to May 14th. I have attached a screenshot of this specific mailer for reference. Customers were also notified via social media (see screen shot).   If the order has not yet shipped and the customer prefers to cancel their order completely, we recommend for the customer to contact our Customer Service team ([email protected]). We would like to reassure the customer that we are working around the clock to ensure their package is shipped as soon as possible. As soon as their order ships, the customer will automatically receive tracking via email.

In order for us to assist the customer is researching this issue we advised the customer to provide the below information, "We'd like to double check for you. You stated, "I was charged twice for this order and have a another charge for $30.45 placed on the same day." If you have the order number(s) please provide those. If you don't have the order numbers please advise on the date of this charge, the billing name, and confirm that the last 4 of the card is still 6363, and if you can reconfirm that $30.45 is the charge you are referring to, please advise." The customer only answered our inquiry about clarifying the last 4 of the credit card. In order for us to start to research this issue and provide the customer with a resolution we do need all of the requested information. I have attached a copy of the email content the customer sent us, showing that it is not all of the information requested.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11876164, and find that this resolution is accepted by me.
Thank you very much Revdex.com for...

your assistance. Sad I needed to contact you in the first place but happy you were able to push the company to resolve my outstanding issue.
Regards,
[redacted]
Australia

Complaint: 11434916
I am rejecting this response because: I had candy k by kylie cosmetics. then months later I purchased it again. the formula is completely different. and the color isn't even the same. they never once said they changed the formula. I don't really care anymore I just don't understand how you are not understanding. whatever. 
Regards,
J[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11890457, and find that this resolution is satisfactory to me.
I do want to make note I reached out to customer service on my own at least 7 times with no assistance. So as I reach out and in the future please acknowledge the information that I am submitting .
Regards,
Al[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11431732, and find that this resolution is satisfactory to me.
I have just paid for customs. Not happy with it. but I do understand kyliecosmetics policies. Thanks
Regards,
R[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11882752, and find that this resolution is satisfactory to me.
Regards,
S[redacted]

Complaint: 11549589
I am rejecting this response because: the product was a gift!!! A gift purchased by a person I would never dare ask for a receipt from she ordered from the website!!! I have never dealt with the worst customer service ever this company hands down has the worst offending responses!
Regards,
Raquel Diaz

Complaint: 11626434
I am rejecting this response because:
1st email stated "If you believe this cancellation was in error, please contact our customer service team at :[email protected] responded right away to say that my 2nd orders when thru (but that got cancelled too). I contacted Kylie Cosmetics because there was an error.. And my credit card did not see any attempt to charge my card.. 
Regards,
S[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11470046, and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: 11441463
I am rejecting this response because:
This is in regards to two different orders. I ordered a total of 3 and had issues with all of them.
Regards,
A[redacted]

The customer has been informed, and also viewed the email with this information on 4/3, that their order is still in transit, as packages shipping to India can take up to two month to be delivered. Please note, India Post usually does not update tracking until the package is...

delivered.  We also recommend that the customer please continue to check the tracking status periodically and contact their local postal company (India Post) for further assistance locating their package. Also if they should have any issues to email into customer service so that we can ensure their issue is resolved.  Unfortunately, we do not accept returns, exchanges or issue refunds; all sales are final. Our return policy with this information can be found here: http://kyliecosmetics.com/pages/refund-policy Our customers are our top priority and we offer our one-time courtesy replacements because we want all of our customers to receive their product safe and sound. Unfortunately, we are only able to replace the original order once as it is a one-time courtesy. If they believe that their package has been lost in transit or has been marked as delivered and they have not received it, please contact their local India Post so that they can investigate the whereabouts of their order further.  Please note, we can only issue a replacement once as a courtesy. If the customer does not receive their replacement, we will not be able to further assist them. We sincerely apologize for any inconvenience this may cause.

Hello, Via email on 8/8 the customer was advised that we are sending a replacement package, see exact email verbiage below: "We are so sorry for this issue. We'll have a one time courtesy replacement package sent out to you.Processing is 3-5 business days, once your replacement...

package goes out you'll receive an email with tracking."