Anix, LLC

I do want to let you know that I reviewed the order and it appears that our system was truly unable to process the payment, as this is the case our system canceled the order, and we are unable to accept/fulfill your order.  As our system was unable to process the payment we...

cannot then send you the product in that order.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11431732, and find that this resolution is satisfactory to me.
I have just paid for customs. Not happy with it. but I do understand kyliecosmetics policies. Thanks
Regards,
R[redacted]

The customer’s order has shipped and they been provided a tracking link, tracking 94[redacted]93460483577, so they can follow the transit of their order K6350266. We have fulfilled our required actions on our behalf in providing the customer's requirements. We have also responded with the...

24-48 business hours time frame within the email thread where the conversation has taken place. We have provided a screenshot attached to this complaint that reflects that we have responded within our offered response time. We also make public on our website that processing times may vary when an order is placed during the holidays or limited edition launches. This information is reflected in our FAQ and states the following, "After that, delivery time within the United States is 3-6 days, and 10-15 business days internationally. Please keep in mind that during holidays or limited edition launches, this time may vary. Thank you for your patience." We recommend the customer to continue to monitor tracking via usps.com, and If they have any questions about the transit of their package to email customer service.

Complaint: 11626434
I am rejecting this response because:
1st email stated "If you believe this cancellation was in error, please contact our customer service team at :[email protected] responded right away to say that my 2nd orders when thru (but that got cancelled too). I contacted Kylie Cosmetics because there was an error.. And my credit card did not see any attempt to charge my card.. 
Regards,
S[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11470046, and find that this resolution is satisfactory to me.
Regards,
[redacted]

The customer was emailed today 12/9, and advised that we are requesting photos. As we do require proof of the issue, before we can provide a resolution that aligns with our policy. See exact email verbiage the customer was advised below: "We're very sorry for the mix up! Please send us a clear...

picture of the products that you did receive, (with the kits names showing) the packing slip so the stamped initial is visible, as well as a picture of the shipper box with the tracking number visible. We'll get right back to you!"

Complaint: 11441463
I am rejecting this response because:
This is in regards to two different orders. I ordered a total of 3 and had issues with all of them.
Regards,
A[redacted]

We double checked our system and we were not able to find any inbound emails from [redacted]@schreiner.edu, see screen attached showing no emails were found. Today the customer was emailed and asked to resend the photos and email content so that we can look into  this matter for them.

Hello, The customer emailed today 5/11 and responded via email today and advised the package is being returned back to Kylie Cosmetics, and I responded our policy requires that all returned packages are cancelled and refunded. You can use your tracking number to estimate when your package...

will return to us. Once we receive your order back at our HQ, we will issue a refund. You should see funds return to your account within 7-12 business days.

Complaint: 11879459
I am rejecting this response because: Ia done dealing with this business thanks
Regards,
R[redacted]

Complaint: 11838244
I am rejecting this response because:
Not only I requested to cancel in a timely manner now my package when I picked it up only shows one in the box there is one item in the box one box and the system charged me and shows it shipped two but got one box and one of there kit! 
Regards,
M[redacted]

In order for us to assist the customer is researching this issue we advised the customer to provide the below information, "We'd like to double check for you. You stated, "I was charged twice for this order and have a another charge for $30.45 placed on the same day." If you have the order number(s) please provide those. If you don't have the order numbers please advise on the date of this charge, the billing name, and confirm that the last 4 of the card is still 6363, and if you can reconfirm that $30.45 is the charge you are referring to, please advise." The customer only answered our inquiry about clarifying the last 4 of the credit card. In order for us to start to research this issue and provide the customer with a resolution we do need all of the requested information. I have attached a copy of the email content the customer sent us, showing that it is not all of the information requested.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11876164, and find that this resolution is accepted by me.
Thank you very much Revdex.com for...

your assistance. Sad I needed to contact you in the first place but happy you were able to push the company to resolve my outstanding issue.
Regards,
[redacted]
Australia

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11882752, and find that this resolution is satisfactory to me.
Regards,
S[redacted]

Hello,We are so sorry that the customer received the wrong order. We are able to offer a replacement package of their order K1568205, and we can get it shipped out soon for the customer. Unfortunately per our policy, see attached, we do not offer refunds.

Complaint: 11549589
I am rejecting this response because: the product was a gift!!! A gift purchased by a person I would never dare ask for a receipt from she ordered from the website!!! I have never dealt with the worst customer service ever this company hands down has the worst offending responses!
Regards,
Raquel Diaz

In order to best assist the customer, and provide them with the best resolution we are requesting a photo of what they are speaking about.  Today via email we advised the customer of the below: "Hello A[redacted],Thanks for reaching out! Could you send us a quick pic of what you are...

speaking of so we can take a look?"

Hello,I am waiting for confirmation from the customer that they received the incorrect order, we need the order number and customers' name. Once I receive confirmation then weare able to issue a replacement package as a one time courtesy for the 25 piece order that the customer did not...

receive.

Hello, The customer was emailed on 4/13 and advised to file a claim with usps, and we have not received a response from the customer. Today 5/16 the customer was sent a follow up email asking for the claim number and advising that we need a claim number from USPS in order to issue a replacement...

package.

We sincerely apologize for any inconvenience the customer has experienced regarding shipping. As our customers are the top priority, we do our best to communicate any issues regarding order status. Please note, all orders are typically processed within 3-5 business days (this does not include...

weekends or holidays). For orders placed on May 5th, the first day the order exceeded normal processing time was May 15th.   We have recently experienced an increase in order volume as result of a recent promotion (during which the customer ordered) which placed us outside of normal processing time frame. A delayed shipment notification was sent on May 16th notifying customers that processing times have been extended to approximately two weeks. This applies to any orders that were placed between May 5th to May 14th. I have attached a screenshot of this specific mailer for reference. Customers were also notified via social media (see screen shot).   If the order has not yet shipped and the customer prefers to cancel their order completely, we recommend for the customer to contact our Customer Service team ([email protected]). We would like to reassure the customer that we are working around the clock to ensure their package is shipped as soon as possible. As soon as their order ships, the customer will automatically receive tracking via email.