Anix, LLC

Revdex.com:
I have reviewed the...

response made by the business in reference to complaint ID 12563588, and find that this resolution is satisfactory to me.
It's sad that it took contacting Revdex.com and/or blasting my issue on the business' Twitter. You have lost a loyal customer. But I'm sure you won't be phased by that.
Regards,
H[redacted]

Complaint: 12155160
I am rejecting this response because: my order has not been processed or fulfilled yet. I would like to cancel my entire order. It's absolutely ridiculous to not even communicate delays. We have received no communication from this company. This is my first purchase and it has been a disaster. 
Regards,
S[redacted]

Complaint: 11605929
I am rejecting this response because: The order number provided is definitely an order number from Kylie Cosmetics I have attached my confirmation...

emails as proof of this. I have blanked out my address as I have been told not to include any personal information in any messages regarding this dispute, everything else in the email remains. I hope this can all be resolved as soon as possible.Regards,
J[redacted]

Our products are only available for purchase on our website KylieCosmetics.com. We do not set aside products for customer to purchase in any other manor. If the product is out of stock on the website the customer will have to wait to purchase the item until it is restocked.

Complaint: 11573594
I am rejecting this response because: I already have a code with usps. And it's not even my job to do that in the first place it's yours! USPS couldn't find my package. I sent 7 emails because no one had replied to me within a week and I'm sick of this scam. I figure if I bother you you will finally send me my replacement but I guess not. Is this a joke? I'm asking for the replacement to be sent just do that and we will be done. Ok? Thanks!!
Regards,
J[redacted]

Customer's order has been shipped. Tracking via USPS is as follows: 94[redacted]8[redacted]1

The customer placed the Pom pom order inside the time frame to receive the free Merry Lip Kit. But the customer was charged for the free Merry Lip kit. We refunded $21.05.  As the customer would then only have to pay for the $10 pom pom and shipping of $8.95. As shipping was only free if the...

order total was $40 or more, see documentation attached. As the customers order had shipped on 12/17 we cannot then refund their order and have them receive product. Tracking number 94[redacted]5 for the customers order.

Complaint: 12156662
I am rejecting this response because:
None of the products I, or many other customers had placed, were part of a limited edition launch. A sale or promotion does not make an item "limited edition". The lip kits sold and ordered have been available for quite some time now. It has been 6 business days now that have passed and it still has not been processed. We want a statement from the company as to why this is taking so long. If they took on more orders than they had product they need to tell us and refund the people who have been debited and are patiently waiting. Many people have emailed numerous times and have tweeted or posted all over the kylie Cosmetics Facebook page with no response. 
Regards,
A[redacted]

Complaint: 11898907
I am rejecting this response because:This has still not been resolved.  I have contacted this business…even sent them pictures and they are not following through.  I told them they sent 2 duplicate lip colours when their was suppose to be 2 different shades and they still have not resolved. Plus they are not taking any responsibility for the damaged boxes the items were in and how it didn’t arrive till 1 week after Christmas.  There has  been NO remorse or care and will never order from them again!Regards,
J[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11567434, and find that this resolution is satisfactory to me.
Regards,
K[redacted]

Hello, For the customers claim,”Kylie Cosmetics will not acknowledge this and refuses to give refunds for the returned product.” The customer has only emailed us once in regards to this issue. The customer sent their email today from their email, [redacted]@comcast.net, and to confirm Kylie...

customer service has not responded to the customers email. Please see attached email that the customer sent. As our policy states we do not provide refunds or exchanges (see attached), however we can advise to exfoliate the lips, and put on a Chap Stick or moisturizing lip primer to correct this issue.

Complaint: 12588062
I am rejecting this response because:
Regards,
D[redacted]

Hello, We do not save any credit card information, each order a customer makes they have to reenter their credit card information. To clarify no credit card information is ever saved on our website. Once information is in the system the only way for an order to go through is if the customer...

hits the confirmed button to verify all the billing and shipping information. Once an order is placed the customer is always directed to a page showing all of their order information such as the product they ordered, their order number, and their billing and shipping addresses. In addition, we can only cancel orders when they are in the processing phase once an order ships we cannot cancel an order. Per our policy we do not accept returns or exchanges, therefore we will not be accepting a return or issuing a return label.

In review of the email chain it appears that we have responded to the customer’s emails within our promised response time of 24-48 hours, see email chain and our policy attached. Also, for their order K2236316, the one where the payment did not process correctly, we did advise the customer the...

pending charges would be dropped. In order to recreate a new order, we had to cancel in our system the order K22361316, that is why the customer received an order cancel email. Today via email the customer was told their new mini matte kit order was processing and would ship soon.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11819573, and find that this resolution is satisfactory to me. May I know what is the next process to get my exhange/refund?
Regards,
F[redacted] F[redacted]

Please note that when applying eye-shadow to your hand it will not have the same aesthetic as when you apply it to your eyelids. Applying eyeshadow to your hand regardless of the brand will appear as it does below in your photos. Our shadows do have medium buildable coverage, and we do...

recommend to use an eyeshadow base/primer on your eyelids to allow the pigment to show.

Hello, The customer was advised via email today: "Sorry for the inconvenience! We'll have a replacement package sent out to you ASAP!Processing is 7-10 business days, once your replacement package goes out you'll receive an email with tracking."

Complaint: 11588223
I am rejecting this response because: the shade is not the same. I want a refund for a product that was lacking a right description. There's a no return policy because they know the product is terrible.
Regards,
L[redacted]

Hello, For the swapping procedure, "Unfortunately, we are unable to remove/add products to your order. We can either cancel the order completely, or swap the extra product(s) for items that are of equal value and are in stock on our website. Please note we can only swap items or cancel...

orders if it hasn't entered the shipment process! Please let us know which items you'd like to swap! The item the customer wanted to swap for was not in stock so we were not able to swap. In addition when the customer emailed back the order had already entered the shipping process and therefore we could not make the swap. Unfortunately per our policy we do not offer returns or exchanges see policy attached.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11439118, and find that this resolution is satisfactory to me.
Regards,
M[redacted]