Anix, LLC

Hello, We do not offer store credit or any type of compensation for damaged packaging

Complaint: I am rejecting this response because: this is ridiculousStand behind your productThey are damaged! Refund my money or I will pursue it legally Regards, D [redacted]

Complaint: I am rejecting this response because: the product was a gift!!! A gift purchased by a person I would never dare ask for a receipt from she ordered from the website!!! I have never dealt with the worst customer service ever this company hands down has the worst offending responses! Regards, Raquel Diaz

Per the customers request their order has been cancelled, and advised of this information via email today 5/10: "Your order Khas been canceled & refunded! Please note that it takes 7-full business days to show up in your account!"

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11553780, and find that this resolution is satisfactory to me Regards, S [redacted]

Hello, You are correct, we did have the wrong country, we will ship out a new package of Literally glosses, and it will ship out in the next business daysOnce your order ships you will receive an email with tracking

Complaint: I am rejecting this response because:Two products were not the only ones damaged, I had 3x heir, 3x Posie k and 3x exposed in the orderI have previously told them that I am willing to return them all and be issued a refund, since they are refusing to replace them all Regards,

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11550596, and find that this resolution is satisfactory to me Regards, [redacted] **

In order to properly assist the customer we need to ensure that we receive a photo of a swatch of Candy K, if this is not sent then we cannot give a proper assessmentof the shade the customer receivedAs the customer explained the photo they sent and our reply sparked humor, we would urge them to send the requested information as to ensure our proper assessment of the situation

We have confirmed the tracking number the customer received is valid.Please see tracking updates on their package LX [redacted] US:According to USPS, 05.07.2017 04:56Import (Item arrived at country of destination) AustraliaAccording to Australia Post: In... transit Processed through Australia Post facility 10:40am Wed 5 Jul Chullora, NSW I have also attached screenshots of the updated tracking alerts. We also recommend that the customer please continue to check the tracking status periodically. Also if they should have any issues to email into customer service so that we can ensure their issue is resolved.

Hello,Our response time form emails is 24-hoursThe customer emailed back to back (5/& 5/29) Kylie Cosmetics from the same email chain bringing him to the front of the queue with the newest emailsWe do answer the oldest emails first that is why her email was not answeredToday 5/the customer was emailed today and advised that we will have a replacement package sent out and processing time is 7-business days and once the order ships they will receive an email with tracking

Hello, The customer was advised that we need a photo of what she is speaking about with KymajestyWe do need a photo to authenticate the customers claim, and also to issue a replacementOnce we receive the photo and it is authentic to the customers' claim of being 3/of the way full we will issue a replacement at no cost to the customer

Complaint: I have emailed times to: [email protected] I have the emails showing so, but besides that I would just like my order sent to me and confirmed by an emailThe order number is Order# Regards, B [redacted] ***

Complaint: I am rejecting this response because: The company has not emailed me to request me to provide validation of credit card details, so to claim they have done so is false Secondly, the main cause of my complaint was that the company repeatedly failed to respond to emails and would not provide information I requested of them Following my complaint to Revdex.com, they did in fact finally reply to me and referred to the specific order I made and the tracking details, so that is further evidence that their claim that my complaint is not linked to an order is completely and in my opinion further shows the total lack of professionalism of this company Regards, P [redacted] ***

Hello, Please see attached document for exact verbiage N [redacted] sent to the customer regarding not sending multiple emails on the same chainPlease note that we do make this advisement stating, “please note that it is not necessary to send multiple emails”, as N [redacted] did, because if the customer continuously emails Kylie Cosmetics from the same email chain it will bring them to the front of the queue with the newest emailsWe do answer the oldest emails firstWe did not receive the photos the customer is stating that they sent, and in order to resolve this customers issue all we need is the customer to send us the photos requestedThe customer has also been advised via email that we do need the photos to proceed with the replacement

Hello, Unfortunately currently we do show that your orders placed were flagged as fraudulentWe do request this information so that we can further research and see why these orders were flagged as fraud, and unfortunately if we don't have the information from the customer future orders will be flagged as fraud also

Our response time for emails is within hours, and can be extended during and after launches The customer continuously emailed Kylie Cosmetics from the same email chain bringing her to the front of the queue with the newest emailsWe do answer the oldest emails first that is why her email was not answeredToday 12/the customer was advised, "We're very sorry for the mix up! Please send us a clear picture of the products that you did receive, (with the kits names showing) the packing slip so the stamped initial is visible, as well as a picture of the shipper box with the tracking number visibleWe'll get right back to you!" Please note that our email response time can take up to hours, and to ensure our response is within this time frame to only email us once

When a customer inquires about an issue regarding their product, we require that an order number be provided, in order for us to locate their order information and offer further assistance.On 8/22, we issued the following response below to the customer, asking for the corresponding information to offer further assistance that is in line with our policies."This issue has been escalated and reviewedCould you send us your order number and a quick pic of what you are speaking of so we can take a look?"We have provided a screenshot of this response being issued on the date mentioned earlier with no response from the customer As we have not heard back from the customer regarding the requested information, we are currently unable to offer further assistance until this information has been provided

As it appears the package has been lost by USPS, we will therefore issue a replacement packageThe customer was advised today 7/via email that we are issuing a replacement package of the lost order KThe exact email verbiage the customer was advised, " We are so sorry for this issueWe'll have a one time courtesy replacement package of order Ksent out to youProcessing is 7-business days, once your replacement package goes out you'll receive an email with tracking." When the customer does receive her tracking information we advise her to visit usps.com frequently for updatesIn addition, if any further issues arise to please email customer service

Our response time for emails is within hours, and can be extended during and after launchesThe customer continuously emailed Kylie Cosmetics from the same email chain bringing her to the front of the queue with the newest emailsWe do answer the oldest emails first that is why her email was not answeredWe had requested that photos be sent again as the first set made it unclear as to what was receivedAs we do often request additional photos or documentation to ensure accuracy when completing the customers requestAs of 12/the remainder of the customers order has shipped, and the customer was emailed the tracking number [redacted] [redacted] We also recommend that when the customer does receive the tracking number that they please continue to check the tracking status periodicallyAlso if they should have any issues to email into customer service so that we can ensure their issue is resolved