Anix, LLC

Complaint: I am rejecting this response because: I have an issue with the statement times may vary during holidays and launch daysA customer should be kept informed of a delay as big as weeksI am not concerned with the shipping times but with the delay in processing the ordersThere should be a maximum processing time3-weeks with only email to the customer stating that because of high demand, orders have not yet been processed is unacceptableYou should work on hiring temps to fulfill holiday demands as every standalone store doesThis is not good customer serviceA business should always strive to keep customers happy and be flexible enough to handle high demand or no demand Regards, P [redacted]

Hello, We do not offer store credit or any type of compensation for damaged packaging

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11550596, and find that this resolution is satisfactory to me Regards, [redacted] **

Complaint: I am rejecting this response because: the product was a gift!!! A gift purchased by a person I would never dare ask for a receipt from she ordered from the website!!! I have never dealt with the worst customer service ever this company hands down has the worst offending responses! Regards, Raquel Diaz

Complaint: I am rejecting this response because:Two products were not the only ones damaged, I had 3x heir, 3x Posie k and 3x exposed in the orderI have previously told them that I am willing to return them all and be issued a refund, since they are refusing to replace them all Regards,

Per the customers request their order has been cancelled, and advised of this information via email today 5/10: "Your order Khas been canceled & refunded! Please note that it takes 7-full business days to show up in your account!"

We have confirmed the tracking number the customer received is valid.Please see tracking updates on their package LX [redacted] US:According to USPS, 05.07.2017 04:56Import (Item arrived at country of destination) AustraliaAccording to Australia Post: In... transit Processed through Australia Post facility 10:40am Wed 5 Jul Chullora, NSW I have also attached screenshots of the updated tracking alerts. We also recommend that the customer please continue to check the tracking status periodically. Also if they should have any issues to email into customer service so that we can ensure their issue is resolved.

Hello, The customer was advised that we need a photo of what she is speaking about with KymajestyWe do need a photo to authenticate the customers claim, and also to issue a replacementOnce we receive the photo and it is authentic to the customers' claim of being 3/of the way full we will issue a replacement at no cost to the customer

In order to properly assist the customer we need to ensure that we receive a photo of a swatch of Candy K, if this is not sent then we cannot give a proper assessmentof the shade the customer receivedAs the customer explained the photo they sent and our reply sparked humor, we would urge them to send the requested information as to ensure our proper assessment of the situation

Hello, You are correct, we did have the wrong country, we will ship out a new package of Literally glosses, and it will ship out in the next business daysOnce your order ships you will receive an email with tracking

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11553780, and find that this resolution is satisfactory to me Regards, S [redacted]

Hello,Our response time form emails is 24-hoursThe customer emailed back to back (5/& 5/29) Kylie Cosmetics from the same email chain bringing him to the front of the queue with the newest emailsWe do answer the oldest emails first that is why her email was not answeredToday 5/the customer was emailed today and advised that we will have a replacement package sent out and processing time is 7-business days and once the order ships they will receive an email with tracking

Complaint: I have emailed times to: [email protected] I have the emails showing so, but besides that I would just like my order sent to me and confirmed by an emailThe order number is Order# Regards, B [redacted] ***

As it appears the package has been lost by USPS, we will therefore issue a replacement packageThe customer was advised today 7/via email that we are issuing a replacement package of the lost order KThe exact email verbiage the customer was advised, " We are so sorry for this issueWe'll have a one time courtesy replacement package of order Ksent out to youProcessing is 7-business days, once your replacement package goes out you'll receive an email with tracking." When the customer does receive her tracking information we advise her to visit usps.com frequently for updatesIn addition, if any further issues arise to please email customer service

Complaint: 11877852 I am rejecting this response because: Regards, Y [redacted] I already emailed them over and over and over that... my local post offe doesn't open claims on mail that dint have insurance .. and their package dint come with insurance .. I need my money back now .

Hello,Only after I responded the to customers' BBB claim did she then go and send another email with photos from Kylie Cosmetics. The photo was "reposted" from another persons's Instagram account. The customer was also advised that shades will appear different based on the lighting, saturation, and complexion. The customer was also advised that she did receive the correct shade. In addition per our policy we do not offer returns or exchanges, see attached, and we will be upholding our policy

Our response time for emails is within hours, and can be extended during and after launches The customer continuously emailed Kylie Cosmetics from the same email chain bringing her to the front of the queue with the newest emailsWe do answer the oldest emails first that is why her email was not answeredToday 12/the customer was advised, "We're very sorry for the mix up! Please send us a clear picture of the products that you did receive, (with the kits names showing) the packing slip so the stamped initial is visible, as well as a picture of the shipper box with the tracking number visibleWe'll get right back to you!" Please note that our email response time can take up to hours, and to ensure our response is within this time frame to only email us once

Hello, It looks like the customer had emailed us from different emails addresses, and that is why they were asked the same question timesUnfortunately the emails chains did not link in our systemToday the customer was advised, "No worries, we can send another package as a one-time courtesyDo you have an alternative address, so that there isn't another issue?"

Our response time form emails is 24-hoursThe customer continuously emailed Kylie Cosmetics from the same email chain bringing her to the front of the queue with the newest emailsWe do answer the oldest emails first that is why her email was not responded toFor the customers order K and tracking [redacted] [redacted] 4, according to usps.com "Your item was delivered in or at the mailbox at 4:pm on December 14, in LA CRESCENTA, CA 91214." As the customer requested the order has been delivered before Christmas

Our response time for emails is within hours, and can be extended during and after launchesThe customer continuously emailed Kylie Cosmetics from the same email chain bringing her to the front of the queue with the newest emailsWe do answer the oldest emails first that is why her email was not answeredWe had requested that photos be sent again as the first set made it unclear as to what was receivedAs we do often request additional photos or documentation to ensure accuracy when completing the customers requestAs of 12/the remainder of the customers order has shipped, and the customer was emailed the tracking number [redacted] [redacted] We also recommend that when the customer does receive the tracking number that they please continue to check the tracking status periodicallyAlso if they should have any issues to email into customer service so that we can ensure their issue is resolved