Anix, LLC

Hello, The customer emailed us on 7/advising us of her mishap with her order, and we promptly responded on 6/requesting photos so we can authenticate the issues she described On 6/we received the customer’s photos, and we responded requesting photos of her Order confirmation Today 7/the customer was emailed and advise, “We are so sorry for this issueWe'll have a onetime courtesy replacement package of Dolce liner sent out to youProcessing is 7-business days, once your replacement package goes out you'll receive an email with trackingFor your issue you are describing with Kourt K and Heir please send photos that reflect the issues so that we can provide you with a resolution“ Please note that we do require photos so that we can authenticate the issue the customer is describing

Hello, Today 7/via email the customer was provided with their tracking numberThe exact email the customer was sent was "Hi Anthony Your order Khas shipped! Tracking: LZ[redacted] 85US Please allow 24-hours for your tracking to update."

Complaint: I am rejecting this response because: Have you even addressed why your adhesive smells like paint thinner while other companies adhesive does not? If that even is the real reason Also, leaving a palette open for this amount of time dries out the eyeshadow therefore hindering the integrity of the eyeshadows You are suggesting I hinder the quality of the shadows to fix an issue that is the cause of Kylie Cosmetics? This seems counterintuitive Also, was the actual shadow tested while in a palette with said adhesive? Or was it tested before it was placed inside the palette? Also, did you have an independent lab run the tests? If so, I do not accept the results It's in Kylie Cosmetics best interest to say testing passed If you sent to an independent lab of Revdex.com's choosing that wouldn't be good for Kylie Cosmetics would it? Stop minimizing this issue I and most all customers that have bought this palette are afraid to use it despite what your blurb says You know why? We've NEVER had any eyeshadow palette from ANY company smell this way, that's why I seriously question this business's integrity and validity to treat their customers this way sending them an unusable and unsafe product and refusing to right this situation Guess what, you don't have to refund me if you send me on that is safe with no smell So not asking for return or refund if you make this issue right by providing one with zero smell which is for eyeshadow palettes.Revdex.com I implore you too look at YouTube and social media outlets Literally hundreds of people have been affected and feel the same as I do This is not right and Kylie Cosmetics can't seem to understand their customers don't want to put a shadow on their eyes that's been sitting in these horrible fumes Regards, C [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11554736, and find that this resolution is satisfactory to me Regards, A [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11882820, and find that this resolution is satisfactory to me Regards, L [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11747736, and find that this resolution is satisfactory to me Regards, M [redacted]

Hello,The customer emailed in and provided a claim number before the package was actually deliveredAccording to tracking [redacted] 83, the package was delivered today 10/11, see attachedAs the package was delivered to the customer there won't be a need to send a replacement

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11439316, and find that this resolution is satisfactory to meKylie Cosmetics sent the products which I purchased and I just received them todayThank you for sending me the productsIt is unprofessional of them to wait until a complaint is filed in order to resolve thisWe had been emailing back and forth for one month Regards, J [redacted]

Complaint: I am rejecting this response because: I was not concerned about the charge going through on my accountI don't understand how I can be flagged for high risk fraud on a $orderThe problem is that the set was a limited edition that is never coming back so because you all flagged my transaction I won't be receiving itThat is where the issue isThere are not any sets that even have similar colorsHere I am thinking I am going to receive them and I get an email saying my order was canceled after the website already sold outOf course there is no way for me to purchase the product now Regards, C [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11443062, and find that this resolution is satisfactory to me Regards, V [redacted]

Complaint: I am kindly rejecting this response, please kindly fine here below a copy of my correspondence to Kylie Cosmetics:status of order K 1597865/ Mary Jo K?? I was notified after weeks that their was an error, that was fixed on July 14thBut that was a week ago and still no tracking/shipment confirmation to USPS, which means that the packages has not even been sent to USPSThis is taking very long.Regarding Order K (Kourt K & King K) packages from Amsterdam/Netherlands (Europe) do not take weeks to arrive in Curacao/ Netherlands AntillesMaybe days or a week tops, but not two weeks.I am not really satisfied with the way you guys are handling thisI should either receive a total refund for the total amount of USD or reimbursed with new packages ( Mary Jo & Kourt K & Metal King K) send to an US Address if necessary, with a courtesy /free product as I already paid for Int'l shipping which is $ more than for US Local shipping.Please inform me regarding a solution that is satisfactory because I have been waiting since 24th of June and these products were supposed to be here by now and all I receive from KC is status updates which are not correct and promises that are not kept or I will have to contact Revdex.com for further assistance.Regards, [redacted] ***r

Complaint: I am rejecting this response because: Regards, D [redacted]

Hello, We responded to the customer on 8/15, and stated, “We are so sorry to hear that you did not receive the correct product, do you mind sending a picture of the products that you did receive in your order? Please send a picture of your packing slip so the stamped initial is visibleWe'll get back to you.” On 8/the customer responded with the correct photosToday via email we responded with, “We are so sorry for this issueWe'll have a one time courtesy replacement package of a Dolce K lip kit sent out to youProcessing is 7-business days, once your replacement package goes out you'll receive an email with tracking.”

As we mentioned our policy states that we do not issue refunds, or accept returnsWe are upholding this policyIn addition, we have confirmed that the smell is not coming from the shadows, but from the adhesive in the packaging and has had no contact with the productAs our customers safety is a top priority that is why we had our Quality Assurance team verify the safety of the product, and that is why we are advising customers that we verified the product is safe to useAs our recommendation to to keep your palette open for 48-hours to diminish the smell has been tested and proven again by our QA team, that is why we then are advising our customers *of this solutionAs we have shown the product is safe to use, and we have told the customer how to diminish the smell the issue is resolved and the product did arrive as aesthetically described

According to USPS.com for tracking LZ193706017US, "Your item was processed through a facility in UNITED KINGDOM on December 30, at 11:pmThe item is currently in transit to the destination." Based on our experience this indicates the package is going through customs

Complaint: I am rejecting this response because I received no correspondence regarding my canceled orders7-business days for a refund is also unacceptableYou were quick to take my money when the orders were placed, so you should be just as quick to refund it since you won't honor confirmed ordersLearn some better business practices Regards, C [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12155574, and find that this resolution is satisfactory to me Regards,

The customer's replacement package has shipped and been deliveredAccording to USPS (tracking number: [redacted] 83479816289): Your item was delivered in or at the mailbox at 3:pm on June 17, in TAMPA, FL 33612.Sometimes USPS tracking information can be incorrect and packages are marked as delivered before they actually arriveIf the customer has still not received their replacement package, we recommend they check with their neighbors and/or USPS for more information in the meantimeUSPS can be contacted here: https://www.usps.com/help/contact-us.htmIf they do not receive their replacement package within the next few business days, we recommend they contact our customer service team so we may further assist them in locating their package

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11665021, and find that this resolution is satisfactory to me Regards, [redacted]

The customer was never instructed to send the wrong order they received to the correct customerWe always recommend that an order issues only be settled through customer serviceWe are checking with the customer they sent the package to, to see what they receivedIf the customer did in fact send them their order we will send B [redacted] the other product in their order