Anix, LLC

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11882820, and find that this resolution is satisfactory to me Regards, L [redacted]

Our processing times for orders are generally 3-business days, however, during holidays and launches, the processing times for orders may varyTo inform our customers of this, we have listed on our website that processing times can go beyond 3-business days after limited edition launches and holidaysThis statement provided below can be located in our FAQ for all customers to review before placing an order"All packages ship via USPSThe processing time for orders is 3-business daysAfter that, delivery time within the United States is 3-days, and 10-business days internationallyPlease keep in mind that during holidays or limited edition launches, this time may varyThank you for your patience" We also make this information available in the customer's order confirmation, and have provided a screenshot of in this information in a file attachment to this responseOur records indicate that the order in question, order K6904841, was placed on Nov Since this order was placed during these indicated delayed processing time frames, additional processing times were requiredThe order in question has shipped as of 12/The tracking link for the customer’s order is provided below.Order KTracking: [redacted] As this is the case, we have fulfilled all actions required on our side for the order in questionPer the FAQ statement provided above, delivery time for domestic orders will take 3-business daysWe ask that the customer allow 24-hours for the tracking provided to updateIf the customer experiences any issues with the delivery of their package, we encourage them to contact their local USPS or to contact our Customer Service Team and one of our representatives will be able to offer further assistance

Complaint: I am rejecting this response because: Have you even addressed why your adhesive smells like paint thinner while other companies adhesive does not? If that even is the real reason Also, leaving a palette open for this amount of time dries out the eyeshadow therefore hindering the integrity of the eyeshadows You are suggesting I hinder the quality of the shadows to fix an issue that is the cause of Kylie Cosmetics? This seems counterintuitive Also, was the actual shadow tested while in a palette with said adhesive? Or was it tested before it was placed inside the palette? Also, did you have an independent lab run the tests? If so, I do not accept the results It's in Kylie Cosmetics best interest to say testing passed If you sent to an independent lab of Revdex.com's choosing that wouldn't be good for Kylie Cosmetics would it? Stop minimizing this issue I and most all customers that have bought this palette are afraid to use it despite what your blurb says You know why? We've NEVER had any eyeshadow palette from ANY company smell this way, that's why I seriously question this business's integrity and validity to treat their customers this way sending them an unusable and unsafe product and refusing to right this situation Guess what, you don't have to refund me if you send me on that is safe with no smell So not asking for return or refund if you make this issue right by providing one with zero smell which is for eyeshadow palettes.Revdex.com I implore you too look at YouTube and social media outlets Literally hundreds of people have been affected and feel the same as I do This is not right and Kylie Cosmetics can't seem to understand their customers don't want to put a shadow on their eyes that's been sitting in these horrible fumes Regards, C [redacted] ***

We have fulfilled the required actions our sideAfter being provided photos of the issue from the customer, we have proceeded to issue a replacement for the product the customer inquired aboutOn 8/11, we issued the following response below to the customer"We are so sorry for this issueWe'll have a one time courtesy replacement package sent out to you with the missing itemProcessing is 7-business days, once your replacement package goes out you'll receive an email with tracking." If the customer experiences further issues with the replacement package being issued, we advise that they contact us with their inquiry and we will offer further assistance

Hello, The customer emailed us on 7/advising us of her mishap with her order, and we promptly responded on 6/requesting photos so we can authenticate the issues she described On 6/we received the customer’s photos, and we responded requesting photos of her Order confirmation Today 7/the customer was emailed and advise, “We are so sorry for this issueWe'll have a onetime courtesy replacement package of Dolce liner sent out to youProcessing is 7-business days, once your replacement package goes out you'll receive an email with trackingFor your issue you are describing with Kourt K and Heir please send photos that reflect the issues so that we can provide you with a resolution“ Please note that we do require photos so that we can authenticate the issue the customer is describing

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11747736, and find that this resolution is satisfactory to me Regards, M [redacted]

Hello, Today 7/via email the customer was provided with their tracking numberThe exact email the customer was sent was "Hi Anthony Your order Khas shipped! Tracking: LZ[redacted] 85US Please allow 24-hours for your tracking to update."

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11554736, and find that this resolution is satisfactory to me Regards, A [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11439316, and find that this resolution is satisfactory to meKylie Cosmetics sent the products which I purchased and I just received them todayThank you for sending me the productsIt is unprofessional of them to wait until a complaint is filed in order to resolve thisWe had been emailing back and forth for one month Regards, J [redacted]

According to USPS.com for tracking LZ193706017US, "Your item was processed through a facility in UNITED KINGDOM on December 30, at 11:pmThe item is currently in transit to the destination." Based on our experience this indicates the package is going through customs

Hello, We responded to the customer on 8/15, and stated, “We are so sorry to hear that you did not receive the correct product, do you mind sending a picture of the products that you did receive in your order? Please send a picture of your packing slip so the stamped initial is visibleWe'll get back to you.” On 8/the customer responded with the correct photosToday via email we responded with, “We are so sorry for this issueWe'll have a one time courtesy replacement package of a Dolce K lip kit sent out to youProcessing is 7-business days, once your replacement package goes out you'll receive an email with tracking.”

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11443062, and find that this resolution is satisfactory to me Regards, V [redacted]

Complaint: I am rejecting this response because I received no correspondence regarding my canceled orders7-business days for a refund is also unacceptableYou were quick to take my money when the orders were placed, so you should be just as quick to refund it since you won't honor confirmed ordersLearn some better business practices Regards, C [redacted]

As requested by the customer on 5/11, their order has been cancelled and refundedI have attached a photo of this email requestPlease note that it takes 7-full business days to show up in their account

Complaint: I am rejecting this response because: the shade is not the sameI want a refund for a product that was lacking a right descriptionThere's a no return policy because they know the product is terrible Regards, L [redacted] ***

Complaint: I am kindly rejecting this response, please kindly fine here below a copy of my correspondence to Kylie Cosmetics:status of order K 1597865/ Mary Jo K?? I was notified after weeks that their was an error, that was fixed on July 14thBut that was a week ago and still no tracking/shipment confirmation to USPS, which means that the packages has not even been sent to USPSThis is taking very long.Regarding Order K (Kourt K & King K) packages from Amsterdam/Netherlands (Europe) do not take weeks to arrive in Curacao/ Netherlands AntillesMaybe days or a week tops, but not two weeks.I am not really satisfied with the way you guys are handling thisI should either receive a total refund for the total amount of USD or reimbursed with new packages ( Mary Jo & Kourt K & Metal King K) send to an US Address if necessary, with a courtesy /free product as I already paid for Int'l shipping which is $ more than for US Local shipping.Please inform me regarding a solution that is satisfactory because I have been waiting since 24th of June and these products were supposed to be here by now and all I receive from KC is status updates which are not correct and promises that are not kept or I will have to contact Revdex.com for further assistance.Regards, [redacted] ***r

The customer was never instructed to send the wrong order they received to the correct customerWe always recommend that an order issues only be settled through customer serviceWe are checking with the customer they sent the package to, to see what they receivedIf the customer did in fact send them their order we will send B [redacted] the other product in their order

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12155574, and find that this resolution is satisfactory to me Regards,

As we mentioned our policy states that we do not issue refunds, or accept returnsWe are upholding this policyIn addition, we have confirmed that the smell is not coming from the shadows, but from the adhesive in the packaging and has had no contact with the productAs our customers safety is a top priority that is why we had our Quality Assurance team verify the safety of the product, and that is why we are advising customers that we verified the product is safe to useAs our recommendation to to keep your palette open for 48-hours to diminish the smell has been tested and proven again by our QA team, that is why we then are advising our customers *of this solutionAs we have shown the product is safe to use, and we have told the customer how to diminish the smell the issue is resolved and the product did arrive as aesthetically described

Complaint: I am rejecting this response because: Regards, D [redacted]