Anix, LLC

All of our promos are listed on IG. For the stocking promo on IG it stated that in order to qualify for the free stocking your order had to be $100, and your order was only for $25.08 that is why the stocking was removed. As we have to go by the guidelines of the promo, and as you did not qualify for this promo it would not be fair or consistent if we gave you this stocking. We have included a screen shot of the promo.

Complaint: 11549271
I am rejecting this response because:I did not receive my items 
Regards,
T[redacted]

Complaint: 11460986
I am rejecting this response because:
Regards,
S[redacted] 
The ingredients are...

posted online and are mere identical to their sister companies cheaper formula. It is all over the news. They are posted side by side and why maybe a few ingredients like flavor are different it is not what the original lip kits were. We knew something was wrong when the product was dry burning and crumbled within minutes of application. This is not the original quality. To say the formulas are not almost identical is damage control. This company marketed a good product then got popular and cut corners and didn't inform its customers. I want everything refunded.

As we have a strict no refund policy, we are unable to issue a refund for this customer's order. This information can be found on our website FAQ. (see attached screenshot).  The customer's order has shipped. Tracking: 94[redacted]49 (Please allow 24-48 hrs for tracking to update.) As we ship via USPS, delivery time within the United States is 3-6 days, and 10-15 business days internationally. We recommend for the customer to periodically check tracking for delivery updates.

Based on the customers’ contact information, there is no email from this customer, there is no order number linked to their name or email address, and under the customers’ account there have not been any orders placed, please see attached. Also on our website kyliecosmetics.com, our contact information which is our customer service email,[email protected], is listed under our FAQ page and the contact us link (see attached).  In addition, the customer mentioned “the process to return is complicated” , and our website states that we do not accept returns, see attached.

Complaint: 11815403
I am rejecting this response because: the company didn't submit all of the emails!! I emailed the to let them know that the order was incorrect. I was told that it was already processed and to try the pumpkin out and I could return it if it didn't work for me for my original order of kourt k!!! This is ridiculous! Pull up all of the emails!!!
Regards,
M[redacted]

Hello, This does not appear to be an order number with kylie cosmetics, our order numbers start with the letter K.

Revdex.com:
I have...

reviewed the response made by the business in reference to complaint ID 11441048, and find that this resolution is very satisfactory to me.
Thanks for your help and thanks to Kylie Cosmetics for being so helpful and understanding!
Regards,
E[redacted]

Complaint: 11846517
I am rejecting this response because:It is one thing if NO ONE had received their order yet, however, many people have received their orders in addition to people that have had their orders shipped that ordered AFTER the initial Monday launch. Kylie Cosmetics does a terrible job at keeping their customers updated on what is happening, when people have spent hundreds of dollars on their product.Again - all that I want to know is why my order is taking so long to process when other people have received their orders. In addition, in correspondence that I had with their customer service, I included a few of my previous orders (all shipped to the same address) where I have never had an issue with receiving my order.My last 5 orders (all have been shipped to the same address as the order I am currently waiting for):Order #K3606983: Placed November 9th, Shipped November 11th, Received November 12thOrder #K3360505: Placed October 20th, Shipped October 21st, Received October 22ndOrder #K3295475: Placed October 12th, Shipped October 13th, Received October 14thOrder #K2181546: Placed August 1st, Shipped August 3rd, Received August 4thOrder #K2243476: Place August 4th, Shipped August 8th, Received August 9thPlease explain to me how my last 5 orders, all shipped to the same address that my current order should be shipped to, have always processed and shipped within 1 - 2 business days and this order has not. I would like a response that is not the generic "all orders are processed in 3 - 5 business days" because that time has officially passed.I've attached numerous screenshots of people that have already received their orders, while I can't even get an update on whether my order is about to leave the warehouse or not. Would've been easier for me to have just driven to the actual warehouse to pick up my order myself.
Regards,
M[redacted]

Hello, Per our policy we do not provide refunds, see attached, we only provide replacements. Today via email the customer was advised to file a claim with USPS, and once they have the claim number please give it to us and we'll get back to you. Once we have the claim number we can then...

issue a replacement package.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11953421, and find that this resolution is satisfactory to me.
Regards,
S[redacted]

Complaint: 12112077
I am rejecting this response because: I do have an email of the order and the response of the delayed delivery due to them using US Postage to save money. I also have a copy of my emails asking for what I ordered and a refund. I cannot post to the site since it has personal information on the email.
Regards,
M[redacted]

The customer was issued a replacement package to ensure that they receive their order as intended. We issued the following response below to the customer on 9/14:"It appears that your shipping address is incomplete, please send us your complete shipping address so that we can send your...

products.Please fill out the below form, this request is to confirm your provided address and ensure that we enter all address information correctly for your order. Please note, that the provided information for the address lines can NOT exceed 35 characters.Please copy and paste this information into your reply to us so we can view your address update.First Name -Last Name -Address Line 1 -Address Line 2 -Company (optional) -City -State/Province -Postal Code -Country -Once we get this information, we will proceed with shipping your order and inform you of the shipping number."Once we received the customers clarified shipping information, we were able to ship out replacement order K6423210C. Per the tracking number that is associated with the replacement package, USPS indicates that the package was marked as delivered to the clarified address and we have attached a screenshot to our response, which reflects the replacement package was marked as delivered on 9/18.As this is the case, we have fulfilled all actions required on our side ensuring the customer receives their ordered product.

Revdex.com:Please pass on the message that after I placed my order with Kylie cosmetics, I was...

never given an order number/confirmation email or anything. The money has been taken out of my bank account though, as it is showing on my statement. My smile aacoint with Kylie costments that I used to order is either k[redacted]@gmail.com or k[redacted]@yahoo.comi cannot remember which email I used.since the money was taken from my bank account yet they insist they cannot find my order, shall I just call my bank and have them get involced and they can call the company too? Would that be easier? 
I have reviewed the response made by the business in reference to complaint ID 11854719, and find that this resolution is UNsatisfactory to me.
Regards,
K[redacted]

Hello, Today 8/18 via email the customer was advised, "Oh no! It appears that USPS has lost your package. We are so sorry for this issue. We'll have a one time courtesy replacement package sent out to you. Processing is 7-10 business days, once your replacement package goes out you'll...

receive an email with tracking.The replacement order number is RK1902181. Also the customer was provided with any apology.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11556987, and find that this resolution is satisfactory to me.
Regards,
A[redacted]

Our Customer Service Team has issued a replacement for order #K3859209 and responded to the customer via email. The email address used to alert the customer of the replacement package is [redacted]@gmail.com.

Hello, If a customer is having issues with a product and they email in about it we provide tips to assist them in ensuring they can apply and wear the product properly. Therefore we advised on the application tips to the customer to aid in application and wearability. Per our policy, see...

attached, we only provide replacements we do not provide refunds. We will issue the customer a replacement Kymajesty. The customer has been emailed today advising that we will be issuing a replacement of Kymajesty.

As we review the customer's attached document email communication, we can see that her email correspondence was with [email protected]. This is not our contact email address or the address we issue emails from. Our contact email address is [email protected], see attached information from our website contact us page. Therefore we have concrete irrefutable evidence from the customer showing this order was not placed through kyliecosmetics.com. In addition all of our orders start with a K and are followed by seven numbers. As we can see in attached documentation file, her order number only contained four numbers (#51096).Furthermore this evidence also shows that she placed her order through https://http://www.kyliecosmetics-us.com. As she did not place her order through Kyliecosmetics.com she would need to contact the site she did place her order through for a resolution.

Hello, We received the customers's incorrect product back to our hub, and we are issuing a replacement of order K1611127, Dolce Lip Kit and Candy Lip Kit. Per our policy we do not issue returns or exchanges so we are not able to refund the product or exchange for another item.