Anix, LLC

Hello, Per the customers email on 7/29, " It burns my lips and I've had to take it off within an hour of application on the 4-5 occasions I have tried to wear it." It appears that this was a type of allergic reaction.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11866183, and find that this resolution is satisfactory to me.
Regards,
L[redacted]

Our response time for emails is  within 48 hours, and can be extended during and after launches.  The customer continuously emailed Kylie Cosmetics from the same email chain bringing her to the front of the queue with the newest emails. We do answer the oldest emails first that is why her...

email was not answered. Per our policy, see attached, we only issue replacements we do not issue refunds. As we will be upholding our policy and issuing the customer a replacement package. Once the customer's' order ships they will receive an email with tracking. We also recommend that when the customer does receive the tracking number that they please continue to check the tracking status periodically. Also if they should have any issues to email into customer service so that we can ensure their issue is resolved

Complaint: 11547689
I am rejecting this response because: I never get a response whether it's been 48 hours or not I only get a response when I send a ton of messages. I'm not if any of my older messages were even read but that is what I've been trying to explain the entire time that I never recieved the koko in my order?? As far as the reign ones the mistake was on the part of your website not me! So while I understand there are no returns or exchanges, when it is a mistake caused by you or your system than you should do the right thing and fix it. I never asked for it to be canceled all I asked is if you could switch the color, I don't see how that is such a huge problem for you, your literally taking the same product and replacing it with the a different color, I did not order 2 and I've stated that from the second it happened, when I emailed you literally moments after I placed the order. I'm not understand why your making this so difficult, I've had better service from brands way bigger and busier than this. If you make a mistake own up to it and fix it not drag it out to all this. I honestly liked the colors but would never buy again for all the hassle you put me through. I will send the box today, I included the posie and candy which are the identical ones to be replaced by correct ones, and I also included one of the reign and the exposed since they were not full, the reign I took pics off and the exposed you can look inside the tube it's impossible for me to take a pic of the inside of the tube. 
Regards,
M[redacted]

I apologize for the confusion. Our metallic matte lipsticks have a different consistency than our regular matte lipsticks; these lipsticks have more of a mousse-like, texture as opposed to a liquid consistency like the mattes. Because of the thicker consistency, this product can appear to move...

within the vial; please note that this is completely normal and is not a defect or an indication of missing product.

The simplest explanation is that some orders will ship within 3 days or 4 days; that is why we provide a processing cushion. In addition, we do state on our website that processing times are long during the holidays, and currently we are in the holiday season. In addition, we do not count actual holidays as 111/24 was Thanksgiving we do not count this as a processing day. We did ship the order on the 6th business, but as advised during the holidays processing times can be longer than 5 business days. Please see our FAQ attached.

As mentioned in our initial Revdex.com response, and in our emails to the customer our policy states that we do not issue refunds. As long as the customer follows our tips and tricks the product will apply flawlessly. These times are, 1. Always exfoliate your lips first! This will prevent patchiness and keep lips looking healthy. 2. Refrain from applying chap-stick or primer before wearing, as this can affect its ability to set up or dry as desired. 3. Try applying the liner all over the entire lip, this will help the color last! Then apply a coat of the lipstick without pressing your lips together. This should help with any patchiness you are seeing."

We have searched our inbox for the email address associated with the complaint and we have not received any emails indicating the customer's orders were lost. In order for us to resolve this complaint, we recommend that Antonio contact our customer service at [email protected]. Once...

we verify the customer's orders, our Customer Service team will be able to assist the customer accordingly.

Our response time for emails is  within 48 hours, and can be extended during and after launches, see policy attached. The customer continuously emailed Kylie Cosmetics from the same email chain bringing her to the front of the queue with the newest emails. We do answer the oldest emails...

first that is why her email was not answered. Per our policy we only issue replacements we do not issue refunds, see policy attached. Therefore we issued a replacement package, see exact verbiage customer was advised:"We are so sorry for this issue. We'll have a replacement package sent out to the address you provided!Processing is 7-10 business days, once your replacement package goes out you'll receive an email with tracking.Your new replacement order number is: RK####089"

We don't show that from email v[redacted]@gmail.com there has been any such conversation about a complaint about a product or a request to return the product. We  will include the only communication that we have received from email v[redacted]@gmail.com. In addition we...

don't show that email v[redacted]@gmail.com or V[redacted] is linked to this order. Therefore we ask to please verify the last four digits of the card used to place your order so that we are able to review this for you. Once we can authenticate this is in fact V[redacted]s order we can then look into this matter. If V[redacted] is not able to verify this information we cannot then provide any information as that would be a strong indicator that this is not her order.

Complaint: 11464943
I am rejecting this response because:While they are not responsible for the actions of USPS, are they not responsible for CHOOSING USPS to deliver their products? Multiple complaints have surfaced about the delivery system they use but they have no intention of rectifying this problem. A job in the service industry does not end when a customer makes payment. It only ends when the customer receives the porduct and is satisfied with the product. To the company: Here's a heads up if this feedback repeated everywhere online hasn't caught your attention. The customer service and delivery service WILL be the downfall of this company, regardless of the reality tv success of the Kardashian/Jenner family.
Regards,
C[redacted]

Complaint: 12112323
I am rejecting this response because: I HAVE sent them over 50 emails and do have every one. Also, the responses from this crap customer service that has done nothing but give me the run around and now LIED!! Wow I am in shock. I have the original emails stating my packages were ready to be sent but then received no tracking numbers or products. 
Regards,
L[redacted]

Our system was unable to process a payment for each of the following order numbers, order K6479504, order K6414303, order K6337277. The customer's funds were not successfully taken and the charges experienced are only pending. All charges that are pending will drop in 7-12 business days. When...

the customer inquired about this issue, we had informed them that this would be the case. We have provided evidence in our attachments that we made them aware of this fact. The customer's attempted orders were placed on August 1st and we have also provided screenshot of this information, reflecting the date each order was place. As this is the case, it was not the informed 7-12 business days since the pending charges were placed. The customer will have the charges removed within the mentioned business day time frame. For the order K6337277 was was placed before August 1st, we have included a screenshot of our records that indicates that the funds for the order in question were never captured. We recommend that the customer contact their bank for further assistance, to ensure that they have received their funds in the correct account, as we have performed all possible actions regarding the customer's funds on our end.

Unfortunately, our inventory is updated as products are purchased, it is likely that other customers finished paying their orders before you finished yours.We're very sorry for the inconvenience, but don't worry, we'll have more soon.Kylie will announce restock launches via her social media.Any...

pending charges will be removed from your account  in 7-12 business days. We are so sorry for any inconvenience this may cause.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12580116, and find that this resolution is barely satisfactory to me. I will note that my original order was made on November 24, 2017 and it is now January 9, 2018 (in Australia). There is no sign of the original package and the business has effectively conceded the transaction was not completed. The business appears to subscribe to the theory of alternative facts. The response they sent me on December 27 is attached. What really bothers me about the response then and now is that the business seems intent on making a distinction between them and USPS. As a customer, I don't care. I placed an order with the business for certain products to be delivered to my address. From my perspective, the order is not complete until it is delivered to the agreed destination or evidence of such delivery can be provided. There is no "one-time courtesy", the business should complete the order or refund the customer. It is their business to sort out the relationship between the business and the shipper, it is not my problem.
Regards,
R[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11549975, and find that this resolution is satisfactory to me.
Regards,
S[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11546014, and find that this resolution is satisfactory to me.
Regards,
H[redacted]

Complaint: 11690799
I am rejecting this response because:No reply from kyliecosmetics after this email to me. You are notoriously known to go back on your words.First u said refund. KEEP INSISTING ON REFUND. EVEN WHEN I INSISTED TO RESEND BACK. KEEP INSISTING TO WAIT FOR TRACKING TO SHOW AS REDELIVERED TO YOU. Now you're suddenly able to resend? Okay fine, have replied u on email as attached"PRINT EXACTLY THIS!!! ??????To: N[redacted] Payoh Lor 2#05-33Singapore 310099Tel no: 816####4STICK EXACTLY TO THAT!!!!!!!!????????& DO NOT USE LZ TRACKING NUMBER!!! BS!!!SEND IT OUT WITH CJ....US TRACKING NUMBER!!! ???????????????? Now, still no reply. You are also NOTORIOUSLY KNOWN to promise to resend but it can take UP TO A MONTH to finally resend. As this resending thing has happened to me too for the first batch of jacked up glosses I got. So until you FINALLY RESEND AND GIVE THE TRACKING NUMBER. AND UNTIL I GET THE BUNDLE FROM YOU OR MY MONEY BACK,THIS CASE IS NOT CLOSED!!!!! It has been a month now since I placed the order AND PAID FOR IT. You're not running away with this. I won't let you.  
Regards,
N[redacted]

It appears that USPS must have lost the package on the way to their facility. As tracking indicates the package was not scanned and received in by USPS. Therefore on 12/6 the customer was advised, "We apologize for the delay it appears there was a delay in your order. No worries, I manually fixed...

the issue, and you will receive a new tracking number once the order ships! Thank you for your patience." We only ship our orders via USPS.

Complaint: 11630760
I am rejecting this response because:I received the package. I just can't believe I had to go through the Revdex.com for you to react. Not cool.
Regards,
G[redacted]