ANS Xtreme

COMPLETE CROOKS--I bought a HP tank which is unusableThe fill nipple blowes out the o ring every timeThe tech guy at the paintball outfitter here in town replaced the o ring two times, but it still will not hold airIt has never been on the gun yetI called multiple times and get the same story as everyone elseSend it back at my expense and we will repair itI didn't buy a repaired tankI want a new on that worksThey said its our policyI now have a $paperweightI asked for them just to send me a new regulator and I would be happy but they said no

My recent purchase from ANSGear went missing apparently in the mailANS has not gotten back to me with anything good and has kept silent ever sinceLast time I am eve doing business with these crooksBuyers BewareBe very aware

STAY AWAY from ANS! Ordered two new COtanks and ANS sent me two tanks that were produced in July and will therefore expire in month from now (they only last years due to regulations and would have to retested)Am trying to resolve the dispute since weeks yet they are simply not responsiveFirst they claimed the manager is not in, I then sent them lots of explanation and pictures but no response at allAlso no intention to resolve my concernsI also believe their claimed 62,customer ratings are fake as I am not able to rate my transaction nor ever got a message asking for feedback on my experience with them
Just stay away from ANS and buy your gear at a more credible company!"

My recent purchase from ANSGear went missing apparently in the mail. ANS has not gotten back to me with anything good and has kept silent ever since. Last time I am eve doing business with these crooks. Buyers Beware. Be very aware.

Review: I ordered a paintball mask Monday night and it said it was stock and selected 2-3 day shipp8ng,shipping so I could have it for Saturday Tuesday at 2 pm est I was called by logan that works and ans and was told mask was out of stock and he forced me to choose another or he was going to have to cancel orderHad to call back to choose another mask I was told I had 10 minutes before cut off for shipping and was told it will go out.So of course it never got shipped after bring,promised that it wouldI called today Wednesday 5-8-15 to ask for a ttracking numbers when this extremely rude told me he didnt care if my mask shipped or not and he wasnt goin to help or go find a supervisor and HE HUNG UP ON ME!Desired Settlement: They need to overnight my item and reimbursement for express shipping I paid for and item won't be here on time

Business

Response:

The mask that the customer originally ordered unfortunately was out of stock. We contacted the customer to let them know and to see if they would like to switch the color. The customer called back late in the day when our last truck was departing. We shipped the item first thing the next day and the package arrived to the customer on Saturday the 11th, 3 days later per the shipping method. The customer requested that we overnight the package and that we cover it, however we were not able to do that. Once a customer begins to use profanity towards us, were are in our rights to end the phone call.

Review: Terrible Customer Service | Worst Online Experience with ANS gearANS gear has got to be one of the worst websites to purchase from. Sure; they have a lot of high quality items at a great price but their customer service online is the absolute worst. I had an issue with a package being lost. I contacted ANS gear customer support. They told me that I should contact the shipper and work it out with them directly. The cs agent let me know that even though my package is showing as lost on the tracking system provided to me through the courier, that I should just wait and hope that I get the package by the weekend. If the package isn't delivered by the weekend, they suggested that I keep looking at the tracking number and contacting the courier, again. Yeah, because looking at the tracking number is going to magically get my order delivered, right? I responded letting them know that as the shipper, they are responsible for the item until it is delivered to the customer and asked that they work with their shipper to resolve the issue and asked for updates along the way. I run a multi-million dollar company myself and would never require a customer to sort something out with a shipper. That is just bad business practice and terrible service. ANS gear should have taken responsibility to work with the shipper and should have expeditiously sent me a replacement. When I responded back, the cs agent then copy/pasted a bunch of terms and conditions saying that ANS gear is not responsible for any lost items and will not file a claim with a shipper unless insurance is purchased with the package because it is not worth their time to help their customer. I was completely shocked. I could not believe that they told me that I would have to pay money to receive customer support. The ANS gear cs actual response is below:______________________________________________________Below I have listed a section from our terms and conditions. There terms and conditions were agreed to before the order was placed.Shipping:ANSGEAR.COM uses the two (2) most reliable sources for shipping, FedEX and USPS and live shipping rates can be found upon checkout when products are added to the shopping cart. Most orders are shipped out within 24 - 48 hours upon placing an order. Under special circumstances, this time line may be increased due to special orders or inventory inconsistencies. Shipping insurance is offered for all FedEX shipments and MUST be purchased at the time of checkout. The insurance is calculated in direct correlation of dollar amount of said order. Any damage or loss to packages that occur in route to customer destinations must be dealt with directly through the carrier. The carrier is the company which assumed responsibility upon pick up of a package from ANSGEAR.COM facilities. ANSGEAR.COM will help in assistance of resolution but is in no means held responsible. You must purchase shipping insurance for our customer support to file a claim with the shipping company. All transit times are based off carriers estimated delivery schedules. In cases such as extreme weather, holidays, and other unforeseen reasons, normal transit times may be affected. In the unfortunate case of these circumstances, the carrier nor ANSGEAR.COM can be held responsible and thus cannot offer any type of compensation.TERMS AND CONDITIONS______________________________________________________The agent also told me that the shipper takes on the responsibility of the item once they pick it up and ANS gear will do nothing to help. As a business owner myself, I know that claims filed and claims won with a refund included are refunded to the shipper; not the buyer. Am I supposed to just lose my hard earned money and receive no product?I don't think so. I am committed to letting everyone know how terrible ANS gear's "customer service" is and what a slap in the face they provide when a customer concern is brought to their attention.Do not purchase from ANS gear if you ever wish to receive your items. Do not contact ANS gear's "customer service" if you ever wish to receive assistance.Desired Settlement: I demand that ANS gear replace/resend the items which have been lost through shipping immediately and through an expedited shipping service. They can ship to the address used originally.

Consumer

Response:

Review: 9927757

I am rejecting this response because: the customer service provided by this company is the absolute worst ever. I demand a full refund.

Regards,

Review: I ordered gear from ansgear.com and after 1 month I contacted the company. They told me to contact the post service, so I did. The postal service told me that ANS shipped it to Korea and it was returned to the sender. ansgear.com told me that they never received the package. I told the company I would accept a refund or I would accept another package but they denied both of these request. The company told me they have cases opened with USPS, but they never updated me with new information. The company is pointing the finger at USPS and USPS is pointing the finger at ansgear.com. I have already purchased the merchandise from another seller and I do not need the gear I ordered from ansgear.com. So I would like the company to refund my money.Desired Settlement: At this point I would like a full refund.

Business

Response:

Review: Ordered a product (Compressed Air Tank Protective Cover) available in different sizes. Ordered the cover for a 68ci tank. What I received was a tank cover for a 70ci/Peanut shape tank, which did not fit my tank nor was it the size I had ordered. I contacted ANS Xtreme to setup a RMA to exchange for the proper size I had ordered. I was given an RMA number and told to ship the item back with a receipt for the shipping costs and that I would be refunded for those costs and the proper size item would be sent back to me. A week or so later, I contact their customer support to inquire if my return had been received and if the replacement had been shipped. At this point, I was told the tank cover they had sent me was the proper size for a 68ci tank - However, this is not true; The item came with a label specifying which size it was with a check mark, there was a box for 70ci/Peanut and 68ci, the one I received was labeled 70ci/peanut. The customer service insisted that no 68ci cover exists and that the one sent fits my tank. I was told they could send it back to me or refund me with a 15% restocking fee. I argued that I should not be charged a restocking fee since I was not sent what I had ordered. The customer service rep would not budge and I was refunded only 85% of the cost. Also, after a promise of being refunded for return shipping, I was never refunded and my questions to there customer service department regarding why I have not received it have been ignored. I feel they simply lied about refunding this cost and have scammed me out of my money with the 15% restocking fee by sending me a product which I did not order.Desired Settlement: I would like a full refund since I was not sent the size item I had purchased. I would also like my return shipping refunded as I was told in the original RMA request that it would be refunded.

Business

Response:

We have issued the full amount of the tank cover back to the customer.

Review: Order # 65[redacted]8 ANS Service ticket 23253, agents NS and KC. Copy of the transcript available.Order was shipped incomplete, when contacted CS representative did not offer ANY solution or even made an attempt to resolve the issue.When asked for RMA, was informed that 15% restocking fee will apply stipulating policy. I have not even opened the package.Not sure what caused such a reaction with CS and if management if aware of this ongoing issue.Will be contacting credit card company to resolve this.Desired Settlement: full refund, return shipping paid by ANS.

Business

Response:

The customer is looking to send back items for a refund. We do charge a 15% restocking fee for items returned. There appears to be nothing wrong with these items, the customer would just like to return them. We are willing to accept the items back and have been in contact with the customer. He did not agree with our policy and has chosen to escalate without returning the product.

Consumer

Response:

Review: 10334701

I am rejecting this response because:Seller decided to ship INCOMPLETE order WITHOUT asking me first. If I to agree to 15% restoking fee it would be on a COMPLETE order, therefor seller is in breach of the contract between the parties.I continue to ask for a complete refund since I have not opened the parcel, its still in its original state as shipped.I ask for:1. 100% of my money back2. Return shipping paid by seller.

Regards,

Review: Placed an order with the company Dec 19th, package was sent back by my local post office on Dec 31st. Contacted ANS, they informed me they would email me when it arrived back to them, they would change the address and send it back out.No mention of fees or additional charges. ANS rejected the return package on Jan 23, then accepted in on the 24th. I called them to work out reshipment. They then told me I had to repay for shipping. Tried to talk to a supervisor, but none were around. Called back to ANS on Jan 27th, asked for a supervisor. I was put on hold for 10 mins.Employeee told me he talked to him and gave me my options to either pay for reship or cancel the order for 15% restock fee. I asked to speak to the supervisor, employee kept telling me he wasn't available. After informing the employee that I needed to speak to a supervisor, I was then put on hold for another 10 mins. Once I got the supervisor on the phone, he informed me that he as waving yet another fee that I was not told about. ANS was charged for the package return, which they were also going to charge me. I gave my story to the supervisor but he did not care. My options were either cancel or reship. I informed the supervisor that I was extremely disappointed with the whole process and that I had had issues in the past with shipping. I also informed him I would not be using ANS anymore. He still did nothing. I had two options, that was it. I ended up having to pay $18 to ship a 1 lb package. So after 30+ days, I still do not have my product and I paid a total of $27 to have shipped to me. Company does nothing to accommodate a customer and had no desire to keep me as a customer. They also tried to get me to hang up by putting me on hold, hoping I would lose interest. I have never dealt with such a poor company.Desired Settlement: This was an issue that was out of my hands and ANS. It was a mistake made from FedEx and USPS. But after 30+ days, ANS should have stepped up, and covered the return shipping in an attempt to keep the consumer happy and giving them reason to return. They did not. They simply read the policies in place and did not care about anything but the profit they would be losing. They could have easily offered to return ship the item to me, free of charge but they did not. Now they have lost a customer.

Business

Response:

Review: order 90 macro swivel from ansgear.com and it is not as pictured on website nor does it say "product or item may vary or differ from photo" and they sent me low quality version of item. also purchased techt L7 bolt system which is missing a very important part needed to make it function properly. they told me to buy missing parts from manufacturer and it wasn't their problem and that they got it from techt that way with missing parts. and then on top of all that, they want me to pay return shipping and 15% restocking fee to return item that had missing parts and not as decribed.Desired Settlement: I will take refund on macro fitting and they pay the return shipping and waive 15% restocking fee.I will accept them shipping me the missing part x2 for my troubles. it would cost them less than $5.00 to make it right. instead they said go to manufacturer and buy missing parts

Business

Response:

The customer claims that the TechT DM8/PM8 L7 Bolt System & Bolt Spacer Kit is missing an o-ring. The kit comes to us straight from the manufacturer complete and sealed. We do not carry the o-ring separately as it is specific to the bolt kit from TechT. We referred the customer to the manufacturer as they uphold the warranty and will be able to send the customer a replacement o-ring. The 90 degree fitting the customer received works exactly the same and in fact is an upgraded fitting because it can swivel. The item the customer received is also more expensive than the item ordered. In order to return the items, the customer must follow our terms of use agreement which they agreed to when placing the order.

Review: On June 24, 2013 I ordered a paintball gun from A.N.S.Gear.com. When I received the gun I noticed that the packaging seem to be tampered with and the buttons on gun were pushed in. I called A.N.S. Gear and spoke with a Matt and explained my concerns. He then gave me an RMA#130803 to return to the item and that I would be charged a restocking fee and then would receive a credit card refund. I shipped the paintball gun back on July 2nd,2013 and paid $12.07 postal fee. I received a phone call from K[redacted] stating that they would not refund my credit card because the gun had been used. I stated that I received the merchandise that way and had received a RMA# authorizing me to return the merchandise from their employee. They have not and will not refund my money and they have the used defective paintball gun. I have had Discover credit card working with me to get me a the refund I deserve. They shipped me a used defective item and accepted responsibility for it and accepted the item back and I am still out $184.95 plus $12.07 shipping fee to return the item. It is now October 23, 2013 and there has been no resolution. This company refuses to cooperate with me or Discover card services.Desired Settlement: I would like a credit of $184.95 for the paintball gun. A.N.S. Gear has the paintball and has had it for 3 months. I don't know what they have done to it but they refuse to refund me my money!!!!!!

Business

Response:

Review: I ordered multiple items on March 11, 2013. When I received my order it was incomplete. I then contacted a rep via chat and he refused to help. His only solution was to take a picture of the shipping label. First of all he could check inventory and the label by looking at the shipping history himself. I was told without a picture I could not be helped. At the time I did not have my cell phone so I could not take a picture. I then asked him to show me in the website's policy where it says I need to take pictures before I get helped. He was not able to find anything and later ignored my requests. Similar contacts with this company yielded the same results and everyone refused to help. They kept on saying "We showed that we shipped it". When a rep called me I was finally able to get an RMA, or so I thought. He never emailed me the RMA and I had no choice than to ship the items back. Once they received them I was asked why I sent them back. Seriously? Anyway, he then told me that I couldn't get a refund since I did not have an RMA. After talking for a long time I was told that they would start a claim with fedex and get my refund then. Why not do that in the first place? A few days went by and I was told that I would a full refund. But I only received a refund for the missing item. When I contacted them again I asked for the remaining refund and was given the runaround as to why I did not have an RMA. All this contact with the company and not a single rep gave me an RMA and yet they still ask why I sent the order back. Finally they said that I could get a refund minus a 15% fee. They said that there was no way of waiving that fee even though I was not a fault for receiving my order incomplete. I had no other choice than to return the remaining items since they were color matched. I never was told I would a replacement so why keep the rest. My order was around $200 and the fee for that is $30. They have spent more money in man hrs refusing to help than to just take care of a customer.Desired Settlement: Full refund and an apology from their rude customer service.

Business

Response:

Review: I ordered the product they said it was back ordered until mid may so I patiently waited until then. On May 19th I asked them when I can expect my product to come. They were very rude and impatient seeming almost annoyed when I asked because I have already payed for this product I wanted the product when they said they would have it. I was expecting a little better of customer service but apparently I'm not good enough for that. They didn't make it right and quite frankly were a little mean to me after I asked when I can expect my product they didn't answer My question at all. and just asked if I wanted to cancel my order. thats all but I don't think its fair that they can advertise a product to come in mid may then not fufill the promise after I already payed for it. I still haven't recieved my product and I'm a little insulted because whenever I try to talk to them they act like I'm not good enough! thank You so much you guys won't know how much I appreciate it.Desired Settlement: What I would've liked to happen is this product to be delivered as promised for the advertised price.

Business

Response:

Review: I placed an order at ANSgear before Christmas for a paintball marker. The marker I ordered was a Psycho Ballistics Silver Bullet. I did research these markers and they were well received when they first came out .... TEN years ago. I was only looking for a back up gun and the price was right - only about $50 bucks.I got the gun and there were 3 problems with it. There was a bad O-ring, the included rechargeable 9 volt battery had corrosion on it, and it was missing a screw. I immediately contacted their live chat customer service. I was instructed to take pictures of the problem areas and send them along with a description of the problem to their customer service department. I did this the same day.The letter I wrote was very nice and I asked if I could just have the replacement parts shipped out instead of returning the entire marker - to save on shipping charges. I explained that two of the problems were probably age related, and most likely, any replacement marker that was also ten years old would also suffer the same problems.That e-mail was sent out on January 3rd, a Friday. I did not hear from them, so I contacted their live chat customer service again on January 8. I was told that someone would be responding to me shortly. On Friday, January 10, I resent the original e-mail, pictures, and a note asking them to please respond to me. I heard nothing back from them. On Monday, January 13th, I called their customer service line. I was on hold for over 20 minutes. When I finally talked to someone, I gave them my order number and a brief description of the problem. The representative I talked to said that she would pass on my request to the person handling my case and assured me that I would hear back from them that same day. That was yesterday. I am still waiting to hear back from them.This company apparently places no value whatsoever on taking care of problems their customers have. It is not my fault that they shipped out defective merchandise. I have tried in good faith to get this situation resolved and have been completely ignored.I will be contacting my credit card to dispute the charges for this order. I wonder if they will respond when they find out they aren't getting their money? I will not place another order with ANSgear and advise others to avoid this company as well. Amazon.com will match or beat just about every price that ANSgear has AND they definitely take care of customer complaints.

The same day that ANSgear was informed of this Revdex.com complaint, I received a phone call from ANS. The person I talked to was very helpful and polite. He was happy to make sure my problem was resolved in a reasonable fashion.

A few days after that phone call, I received a package in the mail containing the parts mentioned above. I am satisfied with this resolution. For other people who are having issues with ANS, please remember to express your problem clearly, but also don't be rude. If you have still have problems, post a complaint with the Revdex.com. Their website is: www.santabarbara.Revdex.com.org"Desired Settlement: I purchased and paid for a functioning paintball marker. All I ask is that I receive what I ordered and paid for. At the very minimum, I would like to receive the necessary parts so that I can make my purchase functional.It is through absolutely no fault of my own that I received defective merchandise. I should not have to pay a single penny for additional shipping charges to either return the defective item, or to receive a replacement.

Review: Placed an order, item was sold out, received an email stating "The 2012 Valken Crusade Paintball Pants - Tron Pink is currently sold out. We were wondering if you would like to replace the item with a different one or if you would like to remove the item for a refund/store credit. Please let us know what you would like to do as soon as possible so we can resolve this issue. Please let me know if you have any other questions. You can reach us during our normal business hours, Monday-Friday, 8am-6pm PST." Called for a refund and was told that they could not issue me a refund that I had to accept store credit. They will not refund my money and there is no clear policy that informs customers that they have to accept store credit. Customer service states there is no written policy so their potential customers can be aware of this issue.Desired Settlement: I am just asking to have the $49.95 refunded to me that I am owed.

Business

Response:

Review: Hi my name is C[redacted] I am 18 years of age. I have a complaint with this company because I recently made a purchase on there for a new paintball gun which was $177.99 cents. I made the purchase 04-05-2014 I took the paintball gun out for the first time Saturday 04-19-14 that was my first time trying to use the gun I never took the gun apart to add piece or anything and it had malfunctioned, so I called the company Ansgear to see if there was anything they may help me with they transferred me to their tech team to assist me with the gun and they told me to make an adjustment to the gun which I did, and the gun still didn't work. So I called a second time to see if there was any way I could get a refund or exchange . And according to their policy if the gun is ever used they will not take it back , and I really don't understand how that works because in order to see if the gun works it has to be aired up..Desired Settlement: I would just like to exchange guns and willing to have what was spent credited to another product that is a little more and I will pay the remaining of what's left .

Business

Response:

The customer has contacted us about the issue with the gun. We have tried to assist the customer in fixing the item over the phone and have offered to accept the gun back for repair and ship it back to the customer for free. We can only accept back new and unused items for exchange or refund but

are more than happy to fix the issue with the gun in the least amount of

time. The manufacturer upholds the warranty for that gun and can also assist the customer in getting this resolved.

Review: On November 29, 2015 www.ansgear.com held a sale via advertised price on their website during the national sales holiday for a Shocker RSX black/black/black paintball gun listed price of $69.95 of which I purchased 3 of this item, my total coming to $209.85 with free shipping being included in the price. I completed this purchase by paying through paypal, which the transaction is listed as completed. Today (November 30, 2015) I received an email stating "Thank you for your recent order. Obviously a typographical error occurred on the cost of the SP Shocker RSX. Instead of the price you received, the actual marker price is $719.95." to which I replied requesting the original advertised price as it was obviously not a typographical error considering 69.95 does not equate in any way to 719.95. ANS's response was "I apologize for the inconvenience we may have caused but we will not be able to offer the gun at the $69.95 price. I can, however, offer it at the price of $699.95 which was suppose to be the sale price at that time, for the inconvenience." these contradicting statements seem to point to ANSgear false advertising a price and attempting to back out on a completed purchase. ANSgear has a given proclivity for severely breaking MAP which was so egregious that at least three major paintball suppliers (MacDev Paintball, Virtue paintball, and TechT) have pulled supply from ANS. I have original emails and a screen shot of the deal of the day from ANS's website.Desired Settlement: I would like to have my order placed as was originally agreed upon via the deal of the day pricing posted on their website and the product delivered.

Business

Response:

The price listed was a mistake on our part and we notified our customers right away of the mistake. We have in our terms and conditions

a section about typographical errors as you can see below. Typographical Errors

In the event a product

is listed with an incorrect price or with incorrect information due to

typographical error or error in pricing or product information received

from our suppliers, ANSGEAR.COM shall have the right to refuse or cancel

any such orders whether or not the order has been confirmed and your

credit card charged. If your credit card has already been charged for

the purchase and your order is cancelled, ANSGEAR.COM shall issue a

credit to your credit card account in the amount of the incorrect price.The amount the customer received was incorrect. Their order has been cancelled and funds issued back to the customer. Sincerely,ANS

Review: I called to have a pair of pants I purchased exchanged. The initial phone call was great, everything was smooth. I did exactly as the website explains out with the RMA number and everything, paid to have it shipped back, cool - no problem. It has been over two weeks since they received the package. They keep using the excuse of the holidays, which was ONLY 2 days! The website specifically says 3-5 business days for processing. Taking the holidays into consideration, they have had my product for 10 business days - double the amount they state. I have called two times and the first time I called the lady told me it was going to be shipped out that day or the next. A WEEK LATER I still received no communication. I called the next Monday and she verified it would be shipped out to me that day and I will receive a tracking number by the end of the day. The next day, no tracking number still. It is absolutely ridiculous the service I am receiving. They have taken double the amount of time it takes to process the order, even with the holidays included and I want to be reimbursed the $14.27 I paid to have these shipped back for the exchange. I did everything I was supposed to do to the T and in return I get a lack of respect and carelessness processing the order.

RMA # 2*806

Order # 7**928

ANS Complaint Ticket # 50*58Desired Settlement: I want the $14.27 I paid to have these shipped back credited to the card I used to purchase. I do have the USPS receipt.

I also want the shipping fee they normally charge for exchanges waived (they already said this part they will do)

Business

Response:

We apologize for any delay. There are no fee's attached to the return and we are reaching out to the customer to refund the shipping cost they incurred.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 11025455, and find that this resolution is satisfactory to me.

The company has reached out to me personally and offered to refund the shipping I paid.

Regards,

N[redacted]

Review: My son ordered close to $600 worth of merchandise from ANSgear. One of the items was back ordered then sent to the companies "graveyard" I spent exactly 55 minutes on the phone yesterday 9/28 with one of the customer service reps who took the time to find as close of replacement for the original item no longer available. I was told it would be sent with expedited shipping only to get an email this evening at 7:54 p.m that both items were now unavailable and graveyard items never coming back. I was assured by the rep that there were "plenty"(in the hundreds) of these items available and it wouldn't be a problem in addition to being told it would be sent out with expedited shipping. Part of the order placed on 7/29 was finally shipped in August. We were then promised on numerous occasions it would be a couple of weeks for the rest of the order, and on and on. No courtesy updates from the company. I had to call for updates, and was told it was the manufacturers fault (Tiberius Arms) Yes, I was told and it was abundantly clear my son ordered items on a back order wait list then part of the order was completely unavailable so as I said I spent 54 minutes on the phone yet again to be promised something that clearly wasn't true. I will be writing reviews in every available place that I can find about your companies shoddy service or lack of.Desired Settlement: I want my son's order placed on July 29, 2015 to be fulfilled finally! I will then be sure to never have him or myself use or recommend this company again!He's a 15 year old boy that worked all summer to buy the items he ordered from this company he deserves to have this situation made right!

Business

Response:

Our company recently moved locations causing unforeseen errors in inventory. We have refunded the customer in full for the items not received and have tried reaching out to the customer to discuss alternate resolutions. We have corrected the inventory issue and have improved our processing procedures to ensure this type of incident does not happen again.