ANS Xtreme

Review: I ordered a few hundred dollars worth of paintball accessories from ANS Gear. We had to return two items because they did not fit. We were hoping to obtain a $40 (and change) STORE CREDIT. We were getting ready to place another order for a few hundred dollars. We received an email saying one item would be accepted and another email saying the other item (a jersey) would not because it showed signs of wear. I unpacked the jersey (it was an adult small but was way too big for my son) when it arrived and I was the one who packed it and shipped it back. I called ANS Gear to discuss their email. This was on January 31, 2014 at 1:20PM. I spoke with S[redacted]. He was very rude. He looked at the notes and told me that it showed signs that it had been used while paint balling. I know there is no way it was used. For anything. I asked that he send me pictures. He was completely belligerent. S[redacted] told me he would be emailing me pictures but did not know when and he would do it when he got around to it. I asked to speak to a supervisor. He told me that the supervisor, T[redacted], was not available and would not be available until Monday (February 3 at 8:00AM). I asked that S[redacted] have T[redacted] call me on Monday.I received no call from T[redacted] or anyone else and no email containing pictures. So, I called at 1:18PM on February 5. T[redacted] was not available again. S[redacted] was the only person available, according to S[redacted]. He told me he had no idea why T[redacted] did not call me and had no idea why the pictures were not emailed. I told him I would file a complaint with the Revdex.com and he told me to go ahead.Desired Settlement: I want an apology and I want my money back. There is no way the jersey was ever used. More importantly, I think the way they handled my inquiry was awful. Their customer service needs to be fully corrected. And, a customer should ALWAYS be able to get into contact with a supervisor.

Business

Response:

The jersey in question had white markings on the arms of the jersey. The white marking are from some kind of liquid whether it be a paintball or some other substance. In order to receive an item back as a return, the items must be new, unused and not damaged as our policy states. We informed the customer on why we could not accept this item back and sent her pictures of the jersey showing the use/damage.

Business

Response:

We are in contact with the customer. Considering the item is used, we feel have emailed the customer a reasonable offer in order to resolve this issue as soon as possible for the customer. We are currently awaiting a response.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 9915308, and find that this resolution is satisfactory to me.

Regards,

Review: I've placed an order with ans gear and on the 6th, the order never arrived so when I called ans they told me I had to take it up with fedex and file a claim, on the phone with fedex I get the runaround telling me "he's gonna look for it where he thinks he left it" and to keep checking. A week goes bye and no reply from ans or fedex on the claim. FedEx finally answers me after 39 min on hold to tell me it was delivered as far as they were concerned and the claim was denied because there was no authorization required and they can get away with stealing my package, I informed them that it was not delivered to right place because I never received it. Ansgear will not refund the order (200$) because no authorization was required and I didn't get insurance on the package I tried to explain to them that even if a signature had been required I wouldn't have received it because it never came to my house. I don't think as a customer I should have to file my own claim with their shipper, not only that this has been a 3 week long ordeal and have received absolutely no reply from fedex or ansgear. You think being one of the biggest retailers of paintball gear they'd try in take care of their customers when A Shipper Decides To Rob Them. I understand that because there was no authorization required that they feel they can deny my claim justly but how does that give them the right leave my order at some random house and then make me pay for it... I order things online quite frequently and this experience has been only avoiding me consistently And Seeing To Stealing My 200 dollarsDesired Settlement: I see this whole experience as them thinking they can steal from me. I will not be robbed of money I work extremely hard for. I will file another Revdex.com complaint on fedex and I am going to be taking fedex to small claims court until I get what is mine.

Business

Response:

According to the FedEX tracking #





[redacted]135 the package was delivered to the address that was given when the customer placed the order. We filed a claim for the customer for the missing package as we are the shipper. FedEx conducted their investigation and concluded the package arrived at the correct address. We do not refund or replace lost or stolen product when all information shows it was delivered correctly and the same goes for FedEx.

Review: I purchased a gift for my son. It was a pair of shoes to help build his equipment for his paintball hobby. After purchasing the product, I was notified of shipment. The product never arrived. I contacted FedEx. They had no record of delivery and I was eventually referred back to the company. The Company stated that they would research the delivery and would contact me. I received notice that they had filed a claim with FedEx. With no follow up regarding the claim, I contacted the company again. Instead of offering to replace and expedite the delivery of my gift, they told me that I will need to wait until they get the money from FedEx and THEN they will refund the money or send me out a new product. I could understand, if it was two weeks ago but now we are moving on over a month after the original purchase and the effort to resolve the problem has been very disappointing. The unfortunate part, we had purchased a paintball gun and my son was looking at a few other large purchases but if they cant handle $70 shoes. There is no way, I am going to purchase big ticket items from this company. REALLY POOR CUSTOMER SERVICE!!!Desired Settlement: I just want the money and cost of shipment back and they can resolve the issue with FedEx and failure to deliver.

Business

Response:

The most terrible customer service I've ever received from any company in my entire life. This company shipped me broken items, items shipped out of their original packaging, and items with missing parts. After I contacted them about this via telephone and sent pictures of the discrepancies to [email protected] (which is what they required). After over two weeks with no response, I called them again. They stated that they were not liable for any broken or missing components, and that I would have to take it up with the company of the products themselves. I became a little blunt with them after that - asking why I should bother other companies for your mistakes - and they hung up on me.

It was mind-blowing to be presented with such terrible customer service. I posted more details in specific that can be found at the following link (Redacted link)!!!!

And I'm not the only one that has fallen victim to this. There are tons and tons of issues associated with ANS shipping damaged goods to customers and denying liability for any of it. At any given time, you can click on an item on their site and look at the customer review on it, and find negative feedback from their own customers about that product - the biggest being electronics and ANS- custom anodized markers that are sent broken and leaking right out of the box.

If enough research was conducted in specific on the misconduct and mistreatment of customers from this company, my assumption is that their rating would be failing.

Review: I ordered 1500.00 for paintball equipment. They left out a 50.00 set of grips for a paintball gun. I called on Friday afternoon 1-301-2015 and let them know that they left them out. They told me they had to investigate because they didn't believe that they left them out. So after 6 to 8 calls and 4 days later on 2-2-15 at 7:15pm I received an Email saying they will ship them out within 2 business days. so 2-3-15 I called and asked about them shipping them out 2 day FedEx like I paid for and the women said sure, no problem. So I looked up the tracking number and it says USPS normal shipping when I paid for services and they DID NOT send my items I paid for the way I paid for shipping. The women who did not give her name and just said she was a supervisor, she was very rude, offered no reason why they didn't ship my item the way I paid for. All I wanted was my items I paid for shipped to me the way I paid for and all I got from day 1 was lies. I will never use this company again and will be writing this review everywhere I can on the internet. Thank youDesired Settlement: I would like a refund of the shipping cost for all my items due to paying for services that I did not receive for all my items when I was lied to and treated like a thief for there mistake.

Business

Response:

The customer contacted our customer service about a missing item on Friday January 30th. We began our investigation into the missing item. We confirmed that the item was missing from the original order and shipped it as soon as possible which was February 3rd. We are closed on weekends, Jan 31st/Feb 1st, which may have been why the customer had an issue getting a hold of us. Shipping on the missing item is at our discretion and we shipped the item for free.

Business

Response:

The shipping method the customer chose was used when the order was shipped. The item missing was shipped at our discretion for free to the customer.

Consumer

Response:

Review: 10430269I am rejecting this response because: I PAID FOR 2 DAY FEDEX FOR ALL ITEMS!!! NOT SOME ITEMS. NOT MISSING ITEMS. I PAID FOR THE WHOLE ORDER TO BE SHIPPED FEDEX 2 DAY!! I PAID OVER 30.00 EXTRA FOR THIS TO SHIP 2 DAY FEDEX NOT 4 DAY USPS. HAD I NOT PAID EXTRA FOR THE 2 DAY I WOULD HAVE NO COMPLAINT BUT I PAID FOR 2 DAY!! AND I DID NOT RECEIVE ALL MY ITEMS 2 DAY. NOW I AM GOING THE WEEKEND WITHOUT MY ITEM. ALL I AM ASKING FOR IS MY SHIPPING BE REFUNDED.

if they decline that is fine. I have searched other companies I can buy from. if they want to loss a customer and thousands of dollars I planned to spend in the next few months over a 30.00 shipping issue than I would not do business with them again. that's up to them. I feel as if I paid extra for shipping so I had my stuff by this weekend when I want to use my items and now I wont have them this weekend because of 3 people they pay to check and pack my items as I was told on the phone. and 3 people couldn't count all my items. I feel this company does not care about there customers and only wanted my money and to lie to me over and over.

BOTTOM LINE!!! they can refund my shipping cost since I did NOT receive the service for all my items that I PAID THEM FOR!! I believe that is called theft of services when I pay for something and do not receive the service I paid for. Regards,[redacted]

This is the worst company I have ever dealt with! I bought a tank from them that's not legal to use in canada where I live, I took it to a place locally to see if I can pay to have it certified in canada and they said they can't so a few days after I got it I emailed asked for a refund cause it's not legal and they said ok 15% restock fee and I pay top ship it back again. They got it and I had no response for few weeks so I went on chat and they said it's used and pieces where damaged and it showed signs of being rolled in a gear bag for weeks and stuff. I asked for pics cause I have pics I took the day I sent it and it was new they didn't send any. And then said now its 35% restocking fee cause it's used or I can pay for a 3rd time to get the illegal tank back. Seriously look online hundreds of reviews stating the same thing and they like to send damaged products and products missing items, please learn from us and take your money to. Worthy company that won't steal your money.

Review: I had ordered a brand new regulator for a paintball marker from their online store. I had received it with no issues but when I took it to go get installed about a week later or so it was leaking a lot of air and was told when they took it apart to take a look the internals were all worn out and the O-rings were not useable. When contacted about this issue I was offered 5 dollars towards my next purchase.considering the part that was faulty cost 30 dollars and is costing me 25 dollars to rebuild this does not seem fair. its not right to be able to sell faulty product and in return offer a 5 dollar off my next purchase. I was also told to send it back to the manufacturer but for starters I was never sent any paper work on the product all it came with was a receipt for Canadian customs. As I distributor for this item I feel that I should not be forced to jump through hoops to have this resolved. if I knew I would have to rebuild the item I would have just rebuilt my old regulator from the beginning and skipped ordering a brand new one.Desired Settlement: Once the item is rebuilt I would like a refund for the price of the repair and shipping from ANSGEAR.com on my order. I would not have ordered this item in the first place if I needed to rebuild it,I would have just rebuilt my old one to begin with. As well I don't think its fair to sell broken products to people and only offer a fraction back to use at you store.

Business

Response:

All of our items have a warranty and we ask that all of our customers contact us immediately with any issue they experience with any item they purchased directly from our site. We did not receive any information from the customer until after they had the item rebuilt. We are reaching out to the customer to come up with alternate resolution.

Review: I ordered 2 12-ounce CO2 tanks from ANS Gear and received them a few days later. When I tried to get them filled the first time the store pointed out that they were manufactured in July 2009 and therefore they would, given that they have to be pressure tested every 5 years, expire 4 month later. I called ANS and tried to get them exchanged but they claimed that they don't need to be tested as they fall under the 2x2 rule. The 12-ounce tanks I received are though 2 1/2 inches in diameter and they fall according to two paintball stores in town not under this regulation. ANS Gear didn't respond to numerous calls and emails. So I am asking you to help as I find their business practices very unprofessional.Desired Settlement: provide full refund of price plus shipping costs or ANS should send be 2 new tanks and I will return the old tanks if they pay for the shipping costs.

Business

Response:

The customer has already been refunded for the items and the matter is considered closed. Should the customer have any further questions they can contact us directly and we will assist them in any way possible.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 9990179, and find that this resolution is satisfactory to me.

Thanks that your intervention which led to the conclusion of this complaint.

I am still convinced that ANS gear would have not reacted without your intervention.

Regards,

Review: Order date: 11/20/2013Order: 5329915 of : Psycho Ballistics SuperBolt Paintball Gun - SilverI was then told that the guns where on back order.There was no mention of this when I bought the items on their web site as they where showing as in stock.From: Customer ServiceSent: 23 nov 2013To: [redacted] Dear Robert,Unfortunately the Psycho Ballistics SuperBolt Paintball Gun in all colors are on back order until Early December. Once we receive the item we will ship your order out to you as soon as possible or we can split your order. Then on the 12/09/2013 I had the following on line conversation:Chat TranscriptRob: any news on orders 532991 please?[redacted]: We are still on back order for the gunsRob: ok any eta as I was last told it should be last week[redacted]: We do not have a solid eta as of yetRob: could someone find out please as if its months I will need to rethink my order[redacted]: Right now the only information I have gotten was that it will be another monthRob: no I mean if you send the parts of the order you have now and the guns when you get them?[redacted]: Oh gotcha, if we split then we cover shipping on the second packageRob: ok as most of the parts I have ordered are to compliment the autocockers, so I have your word they are ordered and I will get them?[redacted]: We are still expecting them They sent the other parts of the order that all relate to these guns.Then in early jan I called and was told that they had the guns but there was a faulty part and they where waiting for replacements and these are due in march 2014.I then asked that they send the guns and the parts to follow when they got them as I could source replacements in the u.k. in the interim but they declined and said they would not do this and then promptly tried to get me off the call.They in short sold an item they did not have or possible could not get, then if they did receive it found it was faulty and have made no course to resolve this or inform me of the issues.Desired Settlement: I would like the items I have paid for 3 months ago to be sent to me or replacements of equal FUNCTION to be sent to me (5 autocking paintball guns).

Business

Response:

The markers that the customer ordered were expected at a certain date. Unfortunately they were not ready and the arrival date was pushed back. Once we did receive them we found that a part on the markers was faulty and needs to be replaced. We are currently in the process of getting the specific part for these markers and will ship the items to the customer once the markers are complete.

Business

Response:

We are shipping the markers as the customer requested. The customer stated he will be able to find the missing parts to the markers and get them into working condition. We have notified the customer of this via email and he acknowledged in his response.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 9931630, and find that this resolution is satisfactory to me providing all the parts of the guns are sent to me including the faulty parts.

Regards,

Review: I bought a brand new DYE DM15 paintball gun for my boyfriend. I received the gun and it was scratched, and had a black marker mark on it. When we put the air tank on it there was a leak and it would the gun would not work. We never even were able to take it out to the field to use it in a game. I contacted ANS and they would not let me return it even though I haven't even put 1 paint ball in it. I told them it has a leak in it, and they told me I couldn't return it for my money back that I would have to Contact DYE. I spent over just shy of $1000 on this gun not including tax. ANS will only contact DYE for me, that is it. I have been in contact with DYE and they will give us tech support on the phone, but because we did not purchase the gun directly from them there isn't much they can do. It is not fair that they won't let me return the product due to the leak, how were we supposed to know it was broken with out putting the air tank on.Desired Settlement: All I want is to have a WORKING non scratched or marked DYE DM15 Gold/Red paintball gun, or if I get the gun fixed I want refunded for any shipping or travel expenses I have to pay and for any cost of repair, DYE is over 7 hours away from my house.

Business

Response:

We are currently attempting to contact the customer to get this issue resolved as soon as possible for the customer.

Consumer

Response:

Review: 10449167

I am rejecting this response because:I spoke on the phone with ANS.. I thought it was resolved but misunderstood them, I thought they were crediting me the amount of the gun that I purchased, but I was only credited the amount of shipping. I am mad about the quality of the paintball gun that was sent to me and the customer service... they should have been more clear on the phone about it. Refunding me the amount I spent on shipping in store credit doesn't solve that the gun was not working and that it was scratched and that there was a permanent marker mark at the base where the hopper attaches. It doesn't change the fact they had horrible customer service. The guy seemed nice I spoke with but I would have never been okay with the shipping being refunded, yeah I am mad I paid extra for shipping but that doesn't make what we dealt with right. I asked if it was for the amount of the gun... $10.80 is not the amount of the gun at all. Now its just even more irritating. I AM OUT A PAINTBALL GUN I SPENT over $1000 on that came broken.. I had to fight with ANS and DYE and we had to ship it to DYE to get it fixed .. So this issue not only ruined the weekend we initially ordered this gun to play with but now we have to wait for it to come back.. none of this should have EVER happened.. and then the phone conversation I thought was pretty clear.. was not what I thought I was agreeing to..

Regards,

Business

Response:

The item the customer received has a full warranty with the manufacturer in the event of an issue. The customer sent the item in for the warranty with the manufacturer. While speaking to the customer I offered the amount they paid in shipping back to them as a store credit. The customer obliged and the store credit was issued. The amount of the product was not offered as per the conversation. The warranty covers any issue that needs repair or replacement of parts, etc.

Review: I made an order to ANS gear from Ontario which was done through their on line website. I made a $1300 order for myself and a group of other players on my team. When I received my items there was two missing. I called ANS customer service and was told to email them with photos of all items received, all packaging, and all paperwork involved. I did this once I was off the phone with them and was told it would only be a day or two till I heard a response. I had to call and email them again a few times before I heard anything back. When I did I was told more then once that it would all be resolved by deadlines set by them. I would not hear anything back from them for multiple days after their deadline and would have to call and email again(which I was told was emailed straight to a manager). I was never told when it would be resolved until I called one day and was told my items already were shipped out. I also wanted to exchange one item and was never actually given a RMA even after being told I would be given one. I have a full email that explains all interactions between us and how long it took to get any if at all response. I still have not heard anything from the company or managers as to how we are fully going to resolve ALL my issues. I would like to send this email to you so you can fully understand all interactions if possible.Desired Settlement: I would like an exchange of my item with another stand that they sell.I wanted to purchase another item from them and was hoping it would all be shipped out for free with the missing items and was told it was possible until they randomly said it was already shipped out and there was nothing they could do.I would like to have the exchanged item and new items shipped for free as well including boarder fees as I already paid for the wrong item shipped. And an appology for horrible customer service

Business

Response:

The customer was very cooperative, sending us all of the information we need to conduct an investigation on the missing item. We do apologize for any delay during this investigation and resolved the issue as soon as possible for the customer. An RMA (return) number was issued to the customer. The customer is also upset for how long it took. Again we do apologize for any delay and did assist the customer as soon as possible.

Consumer

Response:

Review: 9915683

I am rejecting this response because:

I still have not recieved a RMA as they said. Also the shipping issues were never even answered. About border fees and shipping costs being covered on returned item..

Regards,

Business

Response:

The customer is upset for how long the process has been to get his issue resolved. We do apologize for any delay during a busy time of the year. We do try and respond as fast as possible. An RMA was issued on Jan 22nd for the gun stand. I have resent an email to the customer with this information. We are more than happy to assist the customer and apologize for any delays they have experienced.

STAY AWAY from ANS! Ordered two new CO2 tanks and ANS sent me two tanks that were produced in July 2009 and will therefore expire in 4 month from now (they only last 5 years due to regulations and would have to retested). Am trying to resolve the dispute since 4 weeks yet they are simply not responsive. First they claimed the manager is not in, I then sent them lots of explanation and pictures but no response at all. Also no intention to resolve my concerns. I also believe their claimed 62,000 customer ratings are fake as I am not able to rate my transaction nor ever got a message asking for feedback on my experience with them.

Just stay away from ANS and buy your gear at a more credible company!"

Review: ANS sold me a Psycho Ballistics Silver Bullet Paintball gun as "new". The gun was actually from a company that went out of business 4+ years ago. The gun had nonstop problems the VERY first day of play including: old, dry/brittle o-rings, a rechargable battery leaking blue powder, and an LCD board that would shut off for no reason and jam nonstop.The gun may have been "unused" but it was OLD and NOT NEW. They did NOT advertise that the gun was from an out-of-business company nor that it was 4+ years old when I purchased it.I contacted ANS to request store credit from one of the guns to purchase a different gun from them. I was trying to let them keep my business and actually MAKE money from me buying a more expensive gun. They only offered to have me send the gun in so their techs can check it.When I asked why would they sell a 4+ year old item as "new" they would not answer me, they would only insist that it was "unused". Very poor customer service and shady business practice.Desired Settlement: I want store credit to purchase a NEW gun from a company that is IN BUSINESS. I do NOT want the techs to "fix" an OLD gun from a company that I cannot get replacement parts from.

Business

Response:

The paintball marker the customer purchased was new and never used. These markers were manufactured a few years ago, but we inspect and test each marker before sending them out. We also warranty the markers for the customers so that if there is an issue, our certified technicians will diagnose and repair the marker to working condition. If an item is used or damaged, we are unable to accept it back for a refund or store credit and are more than willing to assist the customer in getting the item fixed and shipping it back to the customer for free.

Business

Response:

The customer has a full warranty with us for these markers and we issued him an RMA(return) number to fix or replace any part of those markers. The return is still available for warranty and we are more than happy to assist the customer. We have also sent an additional email to the customer informing them of the return if they are interested.

Consumer

Response:

Review: 9920948

I am rejecting this response because:

1)The item was not NEW (in terms of age). 2) The manufacturer went out of business over five years ago so ANS knowingly sold an OLD (5+ year old) item as new without informing the customer 3) ANS lied when they said that they open & tested the item before shipping (evidence: item was manufacturer sealed, battery leaking blue powder, multiple O-rings cracked on bolt, and by the security cover STILL being installed over the on/off button). 4) A "warranty/repair" still leaves me with an OLD item from an out of business company that came plagued with problems; this forces me to rely on dealing with ANS for any repairs. 5) The main issue is that I thought I was buying a NEW item; not a defective, OLD item. 5) I will let my credit card company deal with ANS from this point forward but I continue to offer to return the item for STORE CREDIT.

Regards,

Review: On February 9th 2013 I order a V Force Night Mare Lime paintball mask from ANS GEAR for $119.95. It said that the mask was on backorder; however it would be delivered no later than mid- March. March past than April came and I started calling ANS Gear to find out what has happened thinking maybe it got lost in the mail. Every week I called and talked to a customer service agent and they all keep telling me the same thing which is Vforce keeps pushing the order back or some representatives will say that it will be there next week. I keep hearing next week and it is 6 months later! There was absolutely no communication between myself and ANS Gear saying that the date was pushed back again, instead I have to waste my time while I am at work calling to find out about a mask I already paid for and got a whole set up that cost over $800 to match this mask. ANS Gear keeps asking me do I want to return the mask or do I want another color? Nothing about compensating me for my aggravation. It will be June in 3 days paintball season has started and I am on a team that we all agreed on a green color theme which everyone has already except me, so asking me if I would like to get another color is not helping me once so ever. Today is May 29 2013 and I called ANS to see where the mask was. They tell me definitely beginning of June I will get it. I knew that was a lie so I called V Force themselves and they told me they do not know why ANS Gear would advertise this mask KNOWING it was going to take this long to get to people. So my mask is being made in Asia and will be on a boat for about a month till gets to the US in which it needs to go to ANS in California then wait for it the be packaged and shipped to NJ. So the man at V Force told me I am looking at the end of July or August, which would be 7 months waiting for a mask that I already paid for. I do not want to be asked not one more time do I want to return it because the answer is no and no I do not want a different color. I spent A LOT of money revolving the color theme around this mask thinking this company is a great company, which I found to believe it is not.Desired Settlement: I should get the mask for free after all this aggervation & time and lies.

Business

Response:

COMPLETE CROOKS--I bought a HP tank which is unusable. The fill nipple blowes out the o ring every time. The tech guy at the paintball outfitter here in town replaced the o ring two times, but it still will not hold air. It has never been on the gun yet. I called multiple times and get the same story as everyone else. Send it back at my expense and we will repair it. I didn't buy a repaired tank. I want a new on that works. They said its our policy. I now have a $115.00 paperweight. I asked for them just to send me a new regulator and I would be happy but they said no.

Review: The paintballs I ordered arrived in terrible shape and in the wrong box for the type of paintball I ordered. The company refuses to refund or allow return stating that the damage must have occurred in transit. They state it must have been too hot for the product (over 90 F) claiming it was extremely hot in Santa Barbara that day. According to the national eather service the high was 74 degrees and it was 70 degrees at the delivery location. I was informed that the refund will take weeks (since the order arrived) and only if FedEx agrees it was their fault the paintballs arrived in terrible shape. Extremely poor customer service and I believe their claim that they inspect and promise the paintballs will arrive in good condition is deceptive.Other issues: I asked several times to be called, and no one called me. I asked to hear from a manager, but no one contacted me. I put a review of the paintballs on their website only to have it taken down immediately since they state it was a delivery issue which is far from clear given undamaged boxes. After multiple calls I was finally I was placed on hold for a long time only to speak with a rude and unhelpful manager.Desired Settlement: Immediate refund of the money and shipping or provision of replacement product.

Business

Response:

We have contacted the customer and resolved this issue by replacing the paint for the customer. We will Perseus the manufacturer on the issue with the paint.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 10049506, and find that this resolution is satisfactory to me.

Regards,

Review: I ordered a paintball mask Back in November. Order number was : 660797and the total amount was $116.06. After a few weeks I called and they said They were waiting for a shipment from the manufacturer. So I waited, and waited, now here we are almost in April, And not only have I not received my purchase, but now I have left 4 messages with them asking for a call back to let me know what is going on. They seem to be refusing to call me back, or have a lot of people calling to complain. I actually have to contact the Revdex.com to get them to do anything.Desired Settlement: I would like my mask, and maybe a phone call once every few moths to let me know why I have not received it. Also, it would be nice for a special gift for the inconvenience. HAHAHA, yeah right. Imagine that, a company making up for its mistakes. While that would wonderful, Id be happy with just a phone call from the customer service department to find out what's going on.

Business

Response:

We have contacted the customer about the offer we have right now for the item. We are offering an additional items if they would like to switch to a different color mask or they can get a full refund or store credit with an additional 10% added on. We are looking to assist the customer as soon as possible to get this resolved.

Consumer

Response:

Review: 10545150

I am rejecting this response because:This company has ABSOLUTELY NOT contacted me in ANY way shape or form and offered me any options whatsoever. In fact, If the customer representative actually reads my complaint, they will see that I have been repeatedly leaving messages, in accordance with the answering machine that says "please leave your name and number and someone will be getting back with you immediately". I have yet to receive one single phone call. I have also checked my email to ensure that no emails were sent, and there were none. Again, I have had to file a complaint with the Revdex.com just to get THIS response. I can only imagine what it would take to get a phone call. Please refrain from making false statements such as "We have contacted the customer". That is a lie, and does not belong in an official Revdex.com Complaint. In regards to your offer, if you ever do ACTUALLY contact me and make that offer, I will accept it immediately and drop the complaint. But come on, do it in an honest fashion. Don't fabricate offers you have not given me.

Regards,

Business

Response:

[redacted]@gmail.com is the email address we sent the notification to which is on the customers order. We have contacted all of our customers by email notifying them of the discontinued product as well as our offers to resolve the orders as soon as possible.

Consumer

Response:

Review: 10545150

I am rejecting this response because:I will include the exact text below of the ONLY email ever recieved after purchasing this item. First off, am I to understand that this item is discontinued? Why do you still offer it for sale on your website, saying it will arrive early march?Secondly, the email you sent me says that you have shipped part of my order (innacurate, as it was a 1 item order that was never shipped) and that the rest will be shipped shortly. NOWHERE DOES IT SAY that the item is discontinued and will not be shipped, however I will abmit there are instructions to call you and you will be "happy to assist" but again, I have called 4 times, left 4 messages, leaving my number 3 times (i forgot once). I don't understand why you still refuse to call me. At this point, again, all I want is a phone call to resolve this issue. Below is the ACTUAL email I was sent:Dear [redacted],

Your ANSgear Order# 660797 has been processed and shipped. However, based on

availability, one of the following items was split from your order:

HK Army KLR Paintball Mask - Neon Blocks - HK Army KLR Paintball Mask - White Angles

The item above is on order with the manufacturer and has an expected arrival

date listed above. Once the item is in stock they will be shipped immediately.

Please note that the tracking number for this split is already in your account.

Once logged in you can track the shipment AFTER the arrival date mentioned

above. ANSgear.com will bear any additional shipping expense for this

order split. We do apologize for any inconvenience and ask for your patience

while we handle this for you.

If for any reason you would like to switch or remove the item mentioned,

please call us direct and we will be happy to assist you in anyway.

Sincerely,

Regards,

Review: Purchased a 12 inch CP Barrel (Order#:530490). Proceeded to return this item for a 14in .689 CP Barrel (RMA: 15013). Told the live chat rep I wanted this size, wrote a note inside the return package, and wrote I wanted this size on the outside of the package with the RMA. The ans warehouse shipped the incorrect size barrel (.693). Upon contacting the live chat I was told that if I wanted the size that I had originally requested I would have to pay return shipping to the warehouse and to myself. I feel this is unacceptable customer service, and I should not have to pay return shipping again for an item that is $30, and the mistake was made on the companies part.Desired Settlement: Would just like the correct size barrel without having to pay return shipping to the company twice. I went out of my way to make sure that the warehouse knew which size I wanted, yet there was still a mistake.

Business

Response:

Review: I purchased a GOG eXTCy (a paintball marker) from ANS for $200. The gun arrived broken, leaking air the first time I attached my air tank.I emailed ANS to let them know that the product arrived broken, and they told me to contact GOG (the company that manufactured the marker) to have the eXTCy repaired. Although GOG provided a warranty, they wouldn't cover shipping to their repair facility, forcing me to pay $15 to ship the marker. After GOG returned the marker to me, it immediately started leaking air again. After it failed the second time, I contacted ANS and asked for a refund.ANS is refusing to provide a refund, citing their policy of refusing refunds once they have been "aired up" (attached to an air tank). This policy is unfair. ANS sold me a broken gun. But, there was no way to determine that the gun was broken until I aired in up, at which point ANS would no longer take it back. It is completely unreasonable to have a policy whereby conducting the only test possible to determine if a gun is defective voids a customers right to return that product. I spent $200 on the marker, plus an additional $15 to ship the marker to GOG and all I have to show for it is a defective marker that I have not been able to use.Desired Settlement: I want a full refund for my purchase. I also want shipping covered if ANS wants me to return the gun.

Business

Response:

We have contacted the customer and having the item sent to us to resolve the issue as soon as possible.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 10255778, and find that this resolution is satisfactory to me. I am mildly disappointed that I have to pay for shipping to return the defective product, but I am glad that the company reached out to me, and, that they offered to repair the item themselves.

Regards,

Review: ANS Gear advertised a "JT Revolution" Paintball Hopper as 20 BPS (Balls Per Second). I purchased it, and it wasn't feeding the paintballs fast enough. I went home, and did some research. The manufacturer of the product (Empire Paintball) advertises it as a 12 BPS Hopper. This was false advertisement on ANS Gear's part. I have screenshots/evidence of the advertising on both website's. ANS Gear lists it as 20 BPS, and the original manufacturer lists it as 12 BPS, as well as on the product's packaging. I have attached a screenshot of the manufacturer's website. The important information is highlighted in blue. If you need the proof that ANS Gear was false advertising, here is the link to the product. http://www.ansgear.com/JT_Revolution_Paintball_Loader_Black_p/jtrevolutionloader...⇄ Settlement: I would like a refund of $43.95 through my original payment method of PayPal. Your return policy says that if it is used, it cannot be returned (even though I used it once). I am still willing to send it back for a full refund.

Business

Response:

We have resolved this with the customer by providing them with a return number and will be refunding in full for the price of the item. We are also updating our information on our site.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 10152085, and find that this resolution is satisfactory to me.

It was solved yesterday, but I just didn't know how to cancel my complaint. Thank you ANSgear.com

Regards,