Answering Specialists Inc

I have responded to this complaint in detail. His response that he is not happy with the response is unfortunate. We want all of our customers to be pleased but acknowledge that this is not always possible. We wish the respondent the best of luck with his business and wish we could have provided him with services that were more to his liking. We disagree with his conclusions and accusations and have provided the actual specifics. The facts often differ from feelings. There isn't much more to be said in this case

The response does not make a lot of sense. On one side you are claiming that the call was put on hold for an indefinate amount of time - and then you claim that the call was then handled. You can't have it both ways. I am not claiming that every call was handled without incident. These are operators taking the calls and errors will be made at times. The goal here is to try to keep any errors to a minimum. In all cases, the call is answered, and processed and the information is provided to you regarding what transpired in the call so that your patient is responded to. If the operator did not book an appointment, this is unfortunate, however, a message was sent to you so that they could in fact get an appointment
As for you claim that you never responded utilizing our ticket system - please see below: This was a direct copy from our ticketing system
Janel T*** posted 10/29/16, 3:PM
Account *** Dr*** ***, ND, Cancellation 10/28/2016We are sorry that the service did not work out for youYou can cancel at any time with written notice however, there are no refunds or pro-rates given upon cancellation as stated in your service agreementWe have received your notice of Cancellation on 10/28/We accept your email as the required written notice.You may receive a final invoice shortly which covers the calls minimum for this month's service package.The account is closed with a zero balanceThank you for sharing your reasons for cancelling as this helps to improve our customer service.We appreciate your business and if you have need of an answering service in the future we hope you will come back to Answering Specialists.If you have any questions or need additional information please contact us at [email protected] Regards,
Closed by Janel T*** with status of Closed 10/29/16, 3:PM
*** *** posted 10/31/16, 1:PM
It did not work out because of poor serviceLet me be clear about thatPlease call me to review an invoice I believe is incorrect, as you indicated you were to follow up on the invoice when I called 10/18/I would like this correctedBest, Dr*
From: Accounting ; To: *** *** ; Subject: Re: Re: Account #: *** [#***] Sent: Sat, Oct 29, 10:01:PM

First off, please accept my apologies that we are not perfect. The error in the email did in fact happen and the email was then resent back to him when we received a bounce back from the internet provider saying the email couldn't be delivered because of the typo. So it was then resent to the correct email. This is how he got the email and this his how he got the the phone number and welcome letter. Despite the error, he did in fact get all of the information required and the phone number worked perfectly.The client is correct that he should have only been turned over to collections for $35.00. The reason it was turned for collections for a larger amount is because this is the amount he charged back on his credit card after we had already made the adjustment. Therefore he now owes that amount.It is nice that MrB*** can repeat names of our operators and our accounting person. His call was transferred to P*** in our accounting department. He also directly communicated with S***, who is in management and we have the emails that clearly show that this interaction took place as well. The only time he was disconnected is when he was verbally abusive to our personnel, warned, continued and finally disconnected. Nobody here needs to be cursed at and MrB*** seems to feel this is an appropriate way to conduct business. This account was certainly not falsely reported to our collection agency, it was purposely turned over to collections for the amount owed and needing to be recovered.If you can call the phone number directly, as we did from cell phones, office phones, etc. At all times, and verified as well with the phone carrier, the phone number provided to the client worked just fine. It was only the client, when call forwarding, that couldn't get the number to work. We can't fix his call forwarding problems no matter how many times he tries to claim this wasn't the issue. Finding a typo in a email that was corrected and properly received by the client does not extend itself to his claim that EVERYTHING ELSE WAS THEN ALSO WRONG. This man is reaching at straws and clearly not very honest. And when he doesn't get his own way, he becomes abusive and nasty and very unprofessional. We did our best to service this account. It was setup correctly and worked perfectly. The only issue that was left is for the client to correctly call forward his phone lines to the phone number provided. It is clear that he received our emails and instructions. The problem was between his equipment and his phone company and had nothing to do with our side of this process. If he had ever called the number directly, we would have answered. There is no way to know what number he actually called was when it just rang as he claims

Well this is a interesting case. I just reviewed everything we have from this client. She did sign up and stated that she wanted to start on May 12th. We had her setup and ready to use the service on that day. Then she called in and stated that she would really want to start
on the 16th instead. So we allowed this which actually gave her a day free trial instead of the day free trial. All was well. She has clearly used the service as we can see several calls being answered and processed. To date she has never canceled the service and the bill she got for the $was her next month's billing as should be the case. So we are confused at best as to what she is complaining about as we have done everything she asked for and have done everything correctly. We do not owe her a refund and her account is active

This is one of the most dishonest people I have ever come across. In his attempt to defraud our company and not pay his bills, he has actually pulled up a old email we sent to him and modified it to try to show that he gave us notice. Unfortunately, he is not very good at this. The header he provided and modified shows an attachment - he forgot to include the attachment. We were able to trace the email he scammed and modified and are in the process of providing this to the collections company and bank as well. He doesn't realize that threads are traceable. The other thing that is interesting is that he still fails to provide a copy of his "supposed" cancellation notice, but rather instead tries to provide a response from us that shows we are accepting a cancellation that of course was never received.He also fails to explain why, if he cancelled, that we then answered calls for him in March and calls for him in April, etc. When you cancel, you don't continue to send us your calls for processing. We have copies from the phone company of all these calls and we have the actual messages for all the calls we took for this client as well. If your going to lie, at least make it make sense. The client says he did not apply online for our services, yet this is the only manner you can apply for services. He attempted to say that one of our people did it - yet he chose someone in customer service to accuse vs someone in sales. Unfortunately, he is not that bright. Not sure what his two accounts is all about, all of this was done with one account.There is not much more we can do here. The evidence is very clear and all of these attempts have done nothing but waste everyone's time. Try being honest

Once again, collections brings out the worst in people and some people will say anything except the truth to avoid paying for the services they have used.The only thing that is truthful in his statement is that they signed up for services in October of 2014. He never ever cancelled the
service. He had call activity on his account until just recently. His account was months past due and his credit card had stopped working. When we contacted him for payment, the calls and emails went ignored. Our service agreement allows us to charge past due amounts to his credit card - and this is what we did. We processed his oldest months of service to his credit card which he authorized when he signed up for service. ONLY THEN did we get a response. His responses ranged from - he cancelled (even though he continued to use the service) thru he never signed up in the first place for the services - so he didn't agree to anything. We have done everything we can to work with this man but he just wants to continue to play games instead of accepting responsibility for his debts. You can't use services and not pay for them. At no time has he ever sent us a letter of cancellation which is required by the service agreement. When confronted with this fact, he then claimed he never received the service agreement as well. With some people - their lies run them in circles. We have spent untold amounts of time with this client in emails and phone calls. He won't allow anyone to get a word in edge wise. Even his bank disagreed with him. He has now been turned to collections for the balance of the months for which he still owes. My advice is to live up to the service agreement you signed. Be honest and pay your bill. If you wish not to have the service - next time - remember to cancel it - in writing as the service agreement requires. And don't lie to try to skirt your obligations

This complaint is wrong on so many levels
Client claims to have started doing business with us on 9/1/2014. Actually they started using our services on 4/1/
Client claims to have had whatever the problem is on 11/1/- but is now telling us on 6/7/16, 8/10/and
9/11/16? This doesn't make sense
Client claims that we said we could answer calls in minutes max. If we waited that long to answer a call - we would have no customers. We answer all calls within to rings 99% of the time. We have answered for this client on average of calls per month, taken messages, delivered same messages to the client, yet client claims that we have never done the job? Client claims that calls were on hold minutes? I have call logs that show this never happened, EVER. I looked up the dates he says he complained and couldn't find calls holds that exceed minute and most were only a few seconds. Do we ever have a hold longer than this? YES. But it is rare. It is not possible for us to control call volume that hits an answering service so it is always possible that we can get flooded with unexpected call volumes at times. But even at these times, we put on extra personnel to minimize hold times
The client called in angry on 9/12/16. The customer service agent attempted to service this customer and solve his issues. He was cursing at her and using extremely vulgar language with her and told her that she needed to die. Really? She told him how he could cancel should he wish to do so, and he didn't want that information either. Because if the abuse and the language she was receiving from him, she finally wished him a good day and disconnected the call. Then he promptly filed this complaint
Does the client really think that we are going to refund him for years of service we provided to his company and now years later try to claim we never provided the services? Really? There will be no refund. The client should trying treating those who are trying to help him with respect and not curse or wish them dead. How sad to be that way

Complaint: ***I am rejecting this response because:
WOW! You guys are the ones being nasty! Read your responses and ask yourself if I had written that to you if you would think I was being a unreasonable That email address isnt company related its a personal email I had no idea that the invoices were even going there And we have called Customer Service Numerous times The told us that in order to get a detailed bill we would have to pay for it We haven't "blown anything up over social media" This was our first stop after talking to the lady in your customer service! I just dont understand talking to a paying customer the way you have in this response We have to believe what our customers say because as the old saying goes the customer is always right Well at least for us it is And as of last night after my last response to you the text messages started working again......We are not trying to be difficult we want to work together we just want to make sure that our customers are taken care of, we feel thats what we are paying an answering service for When our customers say I was put on hold indefinitely...that worry's me I am not sure exactly how to get the email issue with the invoices taken care but it needs to go to a different email address Had I known this I could have been checking each month to see what we were charged for I never questioned anything until our customers complained Then we tested the phone calls and different people called and different people where put on hold for minutes plus I do understand what you are saying about your call center being busy....Maybe a heads up to your customers that there maybe hold times would help...thats just a suggestion Again we are sorry that we misunderstand...we honestly thought we were billed by the minute
Our customers are our number one priority How they are treated on a phone call could make the difference in whether they purchase from us or another dealer Sincerely,*** ***

The client wants to keep referring to messages taken on their behalf. We do not charge by the message we charge for calls taken for the client. If someone called her number and left a message and the caller actually dialed a wrong number, our operator would not know. We would take a message for the client because we have a caller on the phone who wants to leave a message. Trying to respond to this clients claims is a moving target. She signed up for services. She then moved her start date - and we allowed her to do this but were accused of not doing this. When we responded with the proof that we did this, then she claimed that she cancelled her service within the day trial. When we proved that this was not the case, and showed that she was using the service far after the day trial - and many calls, and never canceled, then she now wants to complain about messages that were taken - saying that they were not for her.
The client signed up for a day trial. She used the services well beyond the days so was billed for her account. She canceled after the next billing and after she filed her claim with the Revdex.com. We canceled her account immediately when she cancelled. She has not been billed since. We have done everything we were contracted to do for this client. She is trying to punish us for her failure to follow the terms of the service agreement. She could have canceled at any time, yet didn't. This is not our fault, this is the clients issue. Every time we answer her complaint, she moves to a different issue, now it is messages from those that called her company but that she believes aren't for her company. We don't control this. If someone calls, we take a message. I don't know any way to make this client happy. We did what we were contracted to do. We charged her as contracted and accurately. We will not be making refunds for her mistakes

It is always frustrating when a customer is untruthful and posts a complaint because of collection issues.We NEVER put any customer on hold for anything close to minutes. We wouldn't be in business. We did have longer holds than during the month of April when we were switching
from one system to another. That switch has been completed for weeks now and everything is flowing smoothly again. Currently our hold time - when we have to place someone on hold is less than seconds in most hours. There is always the occasional longer hold but most calls now never get put on hold at all. She is correct that we can't promise "no Holds" But it something we are certainly striving for and I would invite anyone to call and try our service. We do offer a free trial period so that interested customers can experience the service before committing to using us on a regular basis.The real reason for this complaint is that we were forced to charge ***'s months of outstanding invoices to her credit as she authorized when she signed up for our services. When she found out that we had indeed made these charges - she immediately posted this complaint. We were a great service as long as she wasn't paying us - but now we are the worst thing ever. Please pay your bills next time and you can avoid being cut off

Thank you for the ability to respond to this complaint.I don't mind constructive criticism, however outright lies are very frustrating. This is from an attorney, so what did I expect! What the attorney doesn't realize is that our system tracts everything. So when he decides to make
claims that are not truthful, we can respond easily with accurate information.We only handled calls for this client. The longest a call rang at our facility before it was answered is seconds. This equates to rings. The vast majority were answered on the very first ring. Only calls were ever placed on hold. Only of those exceeded minute. The average hold time for the calls was less than seconds. All messages are sent immediately upon being saved into the system. This is a completely automated system in which the operator has no control over whatsoever. We had no problems of any kind with our email, text, or paging systems during this time, which means that if the client did not receive a message in a timely manner, the delay was not on our side. We can only take messages and send them. We can't control the internet or his side of the system.It is possible to have a clients name miss spelled. Callers often don't want to be bothered with having to spell their names. We certainly do the best we can to get correct spellings of names and addresses where required. The real issue here that is causing this complaint is that the attorney wanted a pro-rated refund and none was forth coming. The language in our service agreement is very clear and you would think that an attorney would be able to read it and understand what he is signing. Apparently this is not the case. Because he couldn't get us to go against the language in the service agreement, he decided to complain here in this forum and to attempt to slam us with many misstatements. We do not tie clients to a long term contract and they are welcome to cancel at any time. I'm certainly sorry if the client found that our services didn't rise to his expectations. It is not possible to satisfy everyone and we understand this. Some peoples expectations are beyond reason. It is for this reason that we allow them to leave at anytime. If they are not happy with the services, we certainly want to allow them to go elsewhere where they might find something more to their liking. We offer a very professional answering service with excellent operators and have thousands of long time customers. Each relationship is different and each customer has different needs and expectations. We can't be all things to all clients, however we certainly strive to be such.I wish this attorney the best in his practice. While I realize that there are very honest and reputable attorneys out there, this is not one of them. It is not smart to tell lies when we have systems that can easily disprove your claims very directly

Thank you for the opportunity to respond to this complaint. This client is not portraying a honest account of what took place. She did indeed signup for services. We set her account as requested and provided her with the call forwarding phone number where she was to forward her
calls to and complete instructions. For her to say that we sent emails to wrong email addresses is not correct. We sent emails directly to the emails she provided when she signed up for the services. Her next claim is the key - she claims that her calls failed to route to us. THIS IS HER ISSUE. When a answering service is setup up, we procure a phone number from the phone company for their calls to come into our service upon. It is the clients job to then forward their calls to us when they want us to answer their phones. We have no ability to affect their call forwarding in any way. In this case, you could clearly call the phone number we issued them and it worked perfectly. However, they incorrectly forwarded their phones to us and now are trying to claim that we were somehow responsible for their error. We did our job correctly. We setup the account correctly. We responded to all phone calls in a timely manner. We have people in customer service to do just that. Their account was charged for the account setup and the first month's service. They have the ability to cancel at any time. The contract clearly explains that there is no refunds. Rather than fix their call forwarding problems, they chose to cancel the service. Then they issued a charge back on their credit card as well. So now they are in collections and this is what they are upset about. They ordered the service, we setup the service up as requested and at great expense to our company both in programming costs and in costs with the telephone company to procure the line for their calls to come in on. OUR SIDE WORKED PROPERLY. They need to accept responsibility for the errors on their side and understand that they and only they control the call forwarding of this process. We can't fix this for them - this is between them and their phone company. If they had the phones ring, we were here to answer them and contracted. We will not be removing this account from collections as the charges were correct and proper. We are not attempting to get paid for the work performed and the monies we expended in that process

Where to start. There are so many claims that just are false. We do offer a seven day free trial. This client never signed up for the seven day free trial - they signed up for the full account. The day free trial is a limited. Not all of the features available at the
answering service are available to the free trial. Many clients do not want those restrictions and just sign up for the service. With either type account, you can cancel at any time. If you don't cancel a day free trial, it turns into a full service automatically at the end of the days. Since this client never canceled her service until well after days, she would have still been billed. She never complained about the initial billing, only started complaining when she was billed her second months invoice.
She claims she was never contacted when we setup the account. We have copies of the emails we sent her and we received no bounce backs. Maybe she should check her junk mail? She makes claims regarding her "online account". We don't have such a thing so I don't have any idea what she is referring to. She claims she never forwarded her calls to us. This may be true, however, her service agreement directly refers to this clause by advising her that non-use of the account is not a indication of cancellation. We do not monitor any accounts for activity. She also makes claims about not activating her account. There is no activation process! She signed up for the service, provided us with all of the information needed to setup her account. We sent her a welcome letter when we received her application and we sent her a letter with all her details and her call forward numbers, etc., when her setup was complete and the account was available for use. She was at that time invoices as well for the setup and first months services.
She was then sent a second invoice for her services for the second month. It was shortly after this invoice that she then canceled the service. It was also shortly after being invoiced for her second month that she start making all the claims that she didn't "activate" the service. We cancelled the service per her request. She has not paid her second invoice and is subject to being sent to collections shortly. This is what is bringing forth this complaint. We have done nothing wrong hereWe have followed everything we were asked to do. We purchased a phone number for her account and setup her services. We hired people to answer her calls should she decide to forward her calls to us. We billed her correctly for the services she contracted us to provide. The rest is a result of her failure to use the services and thereby trying to complain to us for not noticing that she wasn't using itFurther it is clear that she was in fact receiving emails from us as she did not deny getting the invoices - which were emailed to the exact same email as the setup letters and welcome letters
We will not be refunding anything and her outstanding invoices will be sent to collections should she not pay her outstanding balances
Thanks

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received, your complaint will be closed Administratively Resolved]
Revdex.com,
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaintFor your reference, details of the offer I reviewed appear below
It is unfortunate that this business could not maintain a professional demeanor and instead resorted to name callingHowever, our office stands firmly behind our complaint and assertions
Regards,
*** ***

Complaint: ***
I am rejecting this response because: After reading all the reviews on Revdex.com, it is crystal clear that this company has a problem with customer service and that’s why they have such a horrible rating. They blame everyone else instead of analyzing where they may have failed the customer and come up short. If I was dishonest I wouldn’t have tried to call so often to try and pay my bill. As they stated, everyone in the office has spoken with meObviously, that shows my integrity in trying to do the right thing. I’m glad they keep records of all the calls and I welcome this informationMy account is only days late because when I received a bill with an upcharge I refused to pay it until I got an understanding of why I was being over charged. Because accounting was never available every time I called, I could not get my questions answered and never paid the bill. After many phone calls I finally got my answer and tried to pay it and they wanted me to pay collections. If they review their call logs they will see that I have called them much more then they tried to call me, and I have always told them to annotate in their notes that I am calling to get my overcharge questions answered and pay my billI have even asked to speak with the CEO of the company Tim H***I have done my due diligence in trying to rectify this matter and instead of providing good customer service and trying to rectify this issue, they try to save face and try to discredit every company that has a complaint with them. It’s never their fault but everyone else’sThe late payment did not start until the extra charge was introduced and that's when I started with the phone calls with trying to get clarificationI was not trying to harass anyone but I was persistent because I wanted to be honest and pay my bill If I was dishonest you would have never received a phone call from meIf I have learned anything, it is to always check Revdex.com before doing business If I would have seen the ratings and the negative feedback, I wouldn't have been I this situation Lesson learned!!!!
Sincerely,
*** ***

I have reviewed the clients complaint. Below is our response
She claims that we didn't always book appointments. This is true. Not all clients would allow us to book a client because they wanted to talk with the office. In this case - we would take a message
notifying them of this so they could call them and book the appointment. The client in these situations felt that she should get a credit for these calls. This was denied and she was told this because we properly answered her call and handled the call to the best of our ability. We can't force her callers to allow us to book appointments if they do not wish to do so. She made claims that we sent her calls to some voice mail. We do not have voice mail and we did not have the ability to transfer calls anywhere so we have no idea what she is saying here
When the client signed up for services, she signed a serviced agreement clearly stating in the very first paragraph that she could terminate her service agreement at any time with proper written notice. It also clearly states that there will be no pro-rations or refunds of any kind for partial months, etc. Now she is somehow claiming that she is due a refund? It doesn't work that way. She also claims that she called our billing department several times and no one ever returned her call. We have a ticket system that tracks all calls and communications. I reviewed this system and she clearly states - "I've spoken with Jannelle and Penny". Both of these people are the people in the billing department who she is claiming that she never could get to return her call. I believe that what she was really trying to say is that she couldn't get a refund from them as she wanted. She was clearly responded to on each instance she communicated with us thru the ticket system. She actually submitted her request to cancel as a reply to one of the responses to the ticket system so it is very clear that she was getting these communications as well
She has cancelled her account and there are no refunds due of any kind per the signed service agreement

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received, your complaint will be closed Administratively Resolved]
Revdex.com,
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]  I assumed with the professionalism I encountered with this company that I would receive the type of response that I did.  Rather than a respectful response with actual action, the facts are skewed and my credibility attacked.  My service was not cut off - I cancelled my contract after hiring Answer United.  My complaint is not based on finances as is evidenced by my lack of request for any financial restitution.  My complaint was only to educate future possible customers.  Evidence of one of my concerns stated in my complaint is below.  When I spoke to her, she stated that her hold time was 10 minutes +.On Apr 1, 2015, at 10:05 AM,
"[redacted] (DFPS)" <J[redacted]>
wrote:I have tried to reach you at [redacted] but each time I call
I am placed on hold for several minutes and I finally hang up.  When I
asked that I not be placed on hold, they would not take my message.Please call me as soon as possible.
Thanks!
[redacted] [redacted]
I won't be communicating back and forth about this further.  I encourage the owners to make their own calls to their service anonymously and see the facts rather than defaulting to attacks and their advertising spiel. If they provided what they advertised, I would still be a customer. If they had better customer service and ethics - I would not have filed a complaint.

It gets frustrating when a client makes statements are flat our false.We meet each and every term of our service agreement. We do in fact provide very friendly and polite operators to handle each and every call. On the rare occasion we had to place a caller on hold, the average hold time
was minute seconds over the life of the account. This is certainly within all norms in our industry and is not considered a long hold. I called Directv a couple of days ago and was on hold for over minutes - that is a long hold. One of the problems we run into with an account like this is that we are an answering service - and not salesmen. This client wanted us to act as their sales force and expected us to be able to answer any question about every aspect of their business and sell their callers on their product. Unfortunately, this isn't what we do. We are here to answer calls and provide basic information, schedule clients, and take messages. We also can't force callers to leave messages. To demonstrate how this client chooses to be dishonest, I will include below to email they sent to me from their client they lost.
Hey [redacted]!
It was great to
talk with you the other day ~ I was super excited about bringing my team of for this experience on the 1st of October! I have tried to
register online and have hit
a problem. The site
asks me for a phone number under my email address yet there is no field for me
to type in...so it won't let me go onto the next page of the
registration. Additionally,
I have called [redacted] for help ~ I have gotten no one but the answering service
~ I have tried multiple, multiple times. I just called again just now and
was put on hold for minutes until someone else picked up and told me they were,
again, the answering service.
In closing,
[redacted] I am just done trying to set this up with your company. You were
lovely but registering and
not being able to get anyone on the phone is frustrating. I am moving
onto another company
Thanks anyway and
good luck
As you can clearly see, the problem wasn't one of the answering service not answering the calls, it was in fact that they didn't return calls. We took messages and delivered messages. It is clear that this client called over a period of time, yet the gal didn't follow up at which time the client got frustrated and went away. So when she received this message, she forwarded to us demanding that we pay her the $she lost or she would quit. She was informed that this was certainly not going to happen, so she quit and is now striking out to hurt our business instead of running her business professionally. When you don't get your way, kill the messenger seems to be her motto.We took almost calls for this client over a month period of time. Now the client expects that we will refund all of those monies? - Really? We don't work for free. She was in fact provided call logs as requested. Another statement was made in was regarding roll-over service. This is in fact a service we provide. If she would simply read the offering on our website, she would realize that this is a day rollover meaning that whatever calls you don't use from your package in this month will roll over to the next month - not forever. So she signed up for a larger package than her calls justified. She then lowered her next month to a very small package, and was able to have unused calls from the prior month used in the second month. She didn't use them all up and was upset because they then didn't continue to roll over to the next month and the next forever. This is not the design of our packages and is very clearly stated in our marketing materials. Just because it isn't as you wish it was doesn't mean we did something wrong. It simply means that she can't read. In this complaint she incorrectly states that we offer a month to month roll-over service. Again, we offer that calls not used in one month can be rolled over to the next month and that month only.The client has cancelled and that is probably a good thing. Clearly she is angry and wants to strike out. That is all fine, except she needs to be honest. We are an answering service, not a sales organization. We can't force callers to leave messages and we aren't a sales organization. We tell our clients this up front. It is clear from the email that caused her to quit above that the problem wasn't with the answering service, but rather was with the clients failure to return those calls. I expect they hired our service because they couldn't handle their phones themselves. It is clear that while we could easily handle taking their calls, that didn't solve the part where they are supposed to return those calls from the messages we sent them - and believe me - we sent hundreds of messages to this client

Complaint: [redacted]I am rejecting this response because:
 
A-G-A-I-N...
While this most recent response by the business is entertaining, fact of the matter is, as previously touched upon and indicated in my initial reply, I requested to cancel service ("Let's go ahead and cancel my service") submitted (See Attached, again) on April 1, 2016.
And, in response to charges being authorized, AS PREVIOUSLY indicated (see attached) Answering Specialists were advised that any and all charges were unauthorized after our April 1, 2016 e-mail, and they instead charged our card TWICE immediately after receiving this message! While we appreciate Revdex.com taking interest in this portion, the chargeback/fraudulent charges will be addressed by the credit card processor and proper authorities respectively. Our interest with Revdex.com interaction is sorting out and addressing the failed customer service issues.
This business has a SIGNIFICANT history of this EXACT behavior and in EVERY case blames the client! In fact, there are TEN such complaints on the Revdex.com website (See attached) and ALL are NEGATIVE...NOT ONE POSITIVE!!! Additionally, same or similar experiences and reviews on RipOff Report, Google, Yellowpages.com, reviews.birdeye.com, outscam.com, consumeraffairs.com, on and on...
 
Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:  My point is that I never used this service not that there were messages taken.  I was not made aware the service was active until I received an erroneous message a few days before a bill.  I feel your company lacks integrity and communication.  I feel it is unfair to pay for a setup fee and service fee for a service I was not using or aware of an active account.  I repeat I was told my account was on hold by the person I had been communicating with before he left your company.  I continued to email him but without response.  I was not aware he was no longer employed by the company.  I was also not aware there was a setup fee of such significance until I recently checked my CC statement.  This was also not discussed.  You are correct in saying it was likely in the large contract that I skimmed over but a fee like this should be verbalized as well.  Sincerely,[redacted]