Answering Specialists Inc

This client signed up for our services in February for service to start March 1st, 2016.  Prior to his setup, he was provided a complete price list where the Annual Maintenance Fee was clearly shown.  At the time he signed up for services, once again, he had to choose the services he...

wished, and the Annual Maintenance Fee - which is not optional - was clearly shown.  When he submitted the order, he agreed to the items and the prices and all other conditions in our service agreement - one of which is that should he decide to cancel his services - we require that cancellation notice in writing. 
At no time have we ever received a cancellation notice from the client.  Each month, we have billed the client for his services without getting any comments from the client whatsoever.  As his account became past due, he was also sent letters advising him that his payments were late and that we would terminate his services.  Still no comment.  Then, per the terms of the service agreement, we applied open outstanding invoices to his credit card he provided when he signed up for services.  Then - we finally heard from him.
His communications started as - he didn't know who we were, he never signed up for the services, the employees of ours who sent him the communications did not really exist, and several other similar statements.  So we sent him a copy of his signup, service agreement, and copies of messages we took for his account.  Kind of made it difficult to deny that he signed up for the service.  Now all of the sudden, he remembers that he signed up for the service, but now wants to claim he cancelled, yet we have copies of all emails back and forth with the client and at no time did he ever provide a written cancellation.  Amazing!
 
He has an outstanding balance and doesn't wish to pay for the services he contracted and were available to you.  His account is now on credit hold and will shortly be turned to collections.  All charges made to his account and his credit were properly authorized by him via the service agreement.
 
Thanks you

Complaint: [redacted]I am rejecting this response because:  We have never gotten a detailed invoice.  all we get are our credit card statement charges.  in face we have asked for this numerous times and the company has told us that we have to pay for a detailed invoice. We were told we got so many minutes per month and then we were charged maybe we are mistaken and it was so many calls.  We have numerous complaints over the past 5 months or so that our customers are put on hold indefinably and no one ever returns.  In fact on customer called to complain about a service issue and one of their operators told OUR customer to contact the Revdex.com!!!!!   Thats unexpectable!  If we can get a detailed In voice for the past couple of months showing what calls we had and hold times we would be glad to review those.  And we were told by one of the Supervisors there that were going to have ot get over it because all call centers put customers on hold. this was after I called  the call center myself pretending to be a customer and WAS placed on hold for over 3 minutes.   While on hold I called the a main number and asked for a superior who was very rude! I am just not understanding why, when they are only taking a message for our sales staff, would they need to place our customers on hold.  
 
Sincerely,[redacted]

As you can see from his response, he is more interested in just continuing to argue than to actually acknowledge the issues.  He did not specifically ever cancel.  He said clearly that he would start looking for a new answering service.  When someone responds with this, it means they will start looking - not that I found one and now I will quit.  All of our responses responded to his questions and told him that should he not be happy that we would be happy to cancel his account - to just let us know his wishes.  Never was this done. I'm sure that if we had cancelled the account, then we would be hearing from him that we were bad guys and just shut him off. 
The charges made were clearly authorized in the service agreement and he was billed properly.  He had ample opportunity to dispute the charges yet never did until we finally advised him that his account was going to be cut off and would be sent to collections.  Then, and only then, did he respond and his responses where that he had no idea who we were and never signed up for service EVER.  So which lie are we supposed to believe?  It just never ends.
One has to look at the whole picture, the whole thread of emails to see what transpired.  He wants to focus on one email that clearly doesn't say to cancel his account no matter what.  Re answered his email.  All he had to do was say, Please cancel my account and we wouldn't be having this discussion.

Complaint: [redacted]I am rejecting this response because:
Inaccurate.  For one, I had a colleague call in to specifically schedule the appointment and was put on hold for an indefinate amount of time and a message was taken when he specifically called to schedule an appointment.  Another client had indicated the same stating they didn't make an appointment and just took a message.
Second,  I did not use any query or system for billing communication;  I physically picked up my phone and CALLED to speak with billing due to an error.  At no point at that time was I about to cancel the account, I simply noticed an error on my bill and wanted to speak with someone in billing.  Sincerely,[redacted]

It is unfortunate that this customer is unable to understand that this is not a issue we can solve for him.  He has in fact called us several times and he has been responded to each time until it has come to a point where he is actually harassing our personnel.  No matter how many times he...

calls - the answer just won't change.  Here is what is going on.We don't control the port.  This customer is attempting to port his number to his carrier Cox Communications.  In order to do this, he has to contact Cox Communications and have them request from our carrier to port the numbers.  We have provided our carriers information to Mr. [redacted].  Once Cox provides the correct information to Our carrier, Our carrier will contact us and ask us to approve or disapprove the port.  To date, we have not been contacted by our carrier regarding his request to port.  The port can't be instigated from our side - only from his side.  Any communications that we have received from our carrier regarding this situation has been immediately provided to Mr. [redacted].Calling our customer service personnel and insulting them and cursing at them because he is frustrated simply doesn't help move the process forward as our hands are tied in this situation.  He needs to work with his carrier to solve the problem.  When they finally get it all worked out and our carrier contacts us for approval, we will immediately approve it.  Tim

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received, your complaint will be closed Administratively Resolved]
Revdex.com,
I have reviewed the response made by the business in reference to complaint ID 10782064 and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]The tone of the latest communication from Answering Specialists is a sterling example of the lack of professionalism and/or customer service.  Sarcasm and personal attacks are not necessary or acceptable in business relations.To the contrary, the email that was sent to the wrong email address was not corrected and re-sent in a timely fashion.  The email was forwarded only after we had made multiple phone calls and left multiple messages with this company.The statement, “The client is correct that he should have only been turned over to collections for $35.00” is substantial in that it confirms that this company has, and continues to, seek unearned monies and maliciously damage the good credit of our company.  We are unclear on the statements of “charged back” amounts as we do not, and have not drawn any funds from the banking institution used by Answering Specialists.  Such a claim is most certainly false.  The charges that Answering Specialists attempted to draw from our bank were rejected by our bank after we provided them with proof that the charges were attempted AFTER our email requesting all services be cancelled.  We certainly did not draw money from their account and any claims of such is simply false.  We have not received an invoice in the amount of $35.00 to date.We did begin documenting calls and the persons we spoke to due to the lack of service, cooperation, and response from Answering Specialists.  Our attempts to resolve these issues was met with recurring attempts to block communication and absolutely no courtesy or hint of resolution.  As further evidence of the utter lack of ethic, please note that Mr. B[redacted] was not that party making the attempts to connect by phone after the false information was reported to collections.  Therefore, he could not possibly have displayed verbal abuse or cussed at Answering Specialist personnel.  I, Mrs. B[redacted] was the one attempting to seek help via the phone.  In addition, we are professional and do not, would not resort to verbal abuse or cussing.  This is reaching the point of slander and liable.  The “services” supposedly put in place by Answering Specialists did not, at any time, work as was agreed to.  We attempted several times to connect / use the service to no avail. Counter claims of the service being operable has not been met with any collaborating information.  I submit that not one call was logged as being received by Answering Specialists on behalf of ** and have not seen or heard any support to the contrary.  If the service was performing as it should, there would be at least one call logged.  Contrary to claims that the phone service is / was the problem is simply another attempt to skirt responsibility for substandard performance.We have provided information and emails substantiating the events as were reported in the original complaint submitted to the Revdex.com.  The response and subsequent communications  from Answering Specialists demonstrate the lack of honesty and lack of any level of customer service.  I have not found any information in support of their false claims and hope that other parties see this as well.  A service was promised and this company did not deliver.  Rather than provide substantiating information, they have resorted to slander and falsehoods. We request that all submittals to collection services by Answering Specialists be retracted immediately.  We also request that good business and customer service practices be implemented and that Answering Specialists absolve all charges related to our company.  They have not provided any proof of their false claims and have yet to offer any cooperative efforts to resolve this matter.
Regards,
Cathy B[redacted]

It should be clear at this point that nothing we say will change anything with regards to this client.  All the respondent is doing is repeating the same things over and over thinking that this makes his accusations true when in fact it doesn't.  Now I'm being picked up on typo's?  This is amazing.He complains that he was called a liar and offered no proof, yet I did in fact offer proof.  The email that they sent to us from their client was included in my answer and clearly shows exactly what happened.  It isn't at first response that it looks like the dropped the ball - they did drop the ball and that is why the client went elsewhere.  Messages were sent to them from this client, yet they never called her back.  Further, as she called repeatedly and and realized that she was reaching the answering service, she would not leave messages because she was so frustrated that she could never get thru to them directly.  We can't force callers to leave messages.  We can only offer to take a message.  Our hold times are very short.  Most calls are never put on hold at all.  When I tell you that over the life of this account - the average hold time was 1 minute and 41 seconds, this does not mean each call was put on hold for this amount of time, this means that the very few calls that were put on hold during extremely very busy times - averaged this hold time.  Again, most calls are never put on hold at all.  Nothing I have stated is deceptive and my comparison to my own experiences with Directv is more than reasonable.  Everyone can relate to having been on long holds and our hold times certainly aren't long.  Providing a average is certainly not deceptive.  Did you really expect I was going to list each hold time?  Most intelligent people realize that average means that some holds were slightly longer and some were shorter.  This is how you get a average.  There is nothing deceptive about stating a average hold time.The demand from you company was that we refund you $650.00 for a service that you "lost" or you would terminate your account.  I provided a copy of the email your client sent to you and it was clearly not our fault that you lost this sale.  There is no reason to expect we would provide any type of refund whatsoever.  Over a period of 4 months we handled a couple thousand of calls for your account.  Now all of the sudden you believe we should refund 25% of what we earned? It's not going to happen.  We don't work for free and providing you a refund of this amount would mean that we worked for you account for free for a month.  You only get charged a little over 60 cents per cal - yet because you lost a client due to your error and not paying attention to servicing your client, we should take the hit? - I don't think so.It is also a incorrect assertion to say that our operators were unable to state what City they were located in or to give out their address or other basic information.  This is something we do daily.  The name of the account was "Can you escape, Tampa".  All of this information is available on the very first screen the operator sees when they first answer a call for this company.  So to say that can't provide the information or didn't is just plain incorrect.  As for some of the other accusations - like if they have a elevator - we would not know nor would we be able to answer those questions. None of our operators have ever been to their facility and this is exactly what I referred to as them trying to get us to answer sales type questions on their behalf.  We are an answering service - not a sales company.  We answer phones, take messages, transfer calls, and answer basic messages.  We are not their sales force.  I'm sorry if you found spelling errors in messages.  Apparently you found spelling errors in my response as well.  Obviously this is a huge problem for you - we simply can't and don't meet your needs and expectations regarding this area.  This is why you always had the ability to cancel the service at any time should be not be happy with the service for any reason - including misspelled words.Answering Specialists is a large answering service providing services across the United States and Canada.  We have thousands of very satisfied clients.  Every client has different expectations.  Some are reasonable and some aren't.  We never tie clients to a long term contract as we feel we need to earn their business daily.  If a client becomes unhappy with the service, they are always welcome to leave at anytime.  If they are unhappy with how a specific call was handled, we will happily credit them for that call.  We do not however, provide blanket refunds covering an entire month or more of service because they didn't like the way a given call was handled.  In this case, it is very clear that this client that they lost was due to their inability to ever return calls to the client via any method she attempted to contact them with.  She called repeatedly, sent emails, and nothing.  One would have to believe that she called us over and over and we refused to ever take or provide our customer with a message.  This is completely absurd and makes no sense.  I realize that the respondent doesn't want to accept this fact, however considering that he wants to attack me personally on my spelling and use of sentence structure, the rest speaks for itself.  I wish the client the very best as they move forward in their business and would advise that they call their clients back in the future instead of attempting to kill the messenger then they make mistakes.

Unfortunately the only one here not being professional is the person who filed this complaint.  It is not professional to lie.  It should be noted that I responded with actual facts born out by the call logs created as calls are being taken and further backed up by our phone carrier.  Notice that the attorney did not dispute a single fact I put forth.  This is because he can't refute the actual facts put forth.The real reason he filed the complaint is because they signed a service agreement that says there are no refunds.  He decided to end his service and wanted a refund.  When he found that no refund would be forthcoming, he threatened the leave bad reports on us with the Revdex.com and other social media sites.  We stand by our agreements even if this party doesn't and we don't respond to threats of this type.  When my customer service agents attempted to service this client, they could hardly get a word in edgewise because all they wanted to do was argue, not solve issues.  We regret that we could not satisfy this client and hope he decides to be more honest in the future.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Thank you for the opportunity to respond to this complaint.
Unfortunately the client is being less than forthright in his claims. At no time did we ever get a complaint of unanswered phones from this client.  Call forwarding is the responsibility of the client.  If they don't call their...

phones properly we can't answer them.  We always have staff to answer all calls.   On March 3rd, 2016 we received a email from [redacted] saying that after moving to Regus office, they would like to terminate contract - Please advise.  We responded to him and he then informed us that he would let us know his final decision but for the time were continuing.  (We have copies of all of these emails).  On April 26, 2016 [redacted] notified us that he wished to continue and to not cancel as he had previously indicated he might do.  At this time, we notified him that this was fine, however, he was 3 months past due.  Per his contract, we charged the outstanding balance to the card he had provided previously and cleared his outstanding balance.  At that time, he started making all kinds of claims.  First he claimed that he hadn't used the service during the last 3 months and so he shouldn't have to pay.  Our service agreement specifically states that any cancellation has to be in writing - which he never provided.  It further states that non-usage of the service is not considered cancellation.  Then he was upset because he didn't like the card we charged.  Again, the service agreement very clearly states that should he become past due, that we had his permission to charge those balances to any card he had provided us.  Next, after we charged his card, he claimed the card had been cancelled 6 months prior.  Then he claimed it was stolen and didn't belong to him.  Finally, he said that if we refunded those charges, then he would be willing to discuss clearing his outstanding balance in a different manner.   We advised the client that if he wished to provide a different card, we would be happy to charge the new card and refund the other card - he didn't want to do that either.  After he realized that all of these tactics and miss-truths were not working he decided to slam us with the Revdex.com hoping that we will reverse our decision.
Clearly, we are willing to work with the client.  If the client wants to provide another form of payment, we would be more than happy to refund the credit card he doesn't want charged.  But to try to claim that he shouldn't have to pay because he didn't use the service - or worse, to try to claim he cancelled his service when he clearly didn't is not going to work.  I will be happy to provide the entire communications email threads showing all written communications with this client.
We wish [redacted] the best moving forward.

Complaint: [redacted]
I have received full refund, since the card has been stolen, but I am rejecting this response because I resent this line of accusations and am not surprised from the huge number of complaints against this business.
You indeed tried to charge a stolen credit card. The card was reported stolen back on November 2015 because the entire wallet of the owner has been stolen. A police report was filed back then and Amex cancelled the card. 
Are we worried? [redacted] no! Can a stolen card be charged? Usually no, but I suspect Answering Specialists ignored the message that they received and went through with the charge anyhow. Did the charge go through? No! A STOLEN CARD CAN'T BE CHARGED. Since Amex has a record of the report from Nov 2015, they cancelled the charged. This business dare to accuse us of lying while the refund was made yesterday.
I am proceeding with this complaint to put an end to such unauthorized credit card charges. Even after warning them that the card is cancelled as it has been stolen, they went ahead with another 4th charge. Just to explain: claiming someone owes you money is one thing and taking his money out of his pocket by using a questionable clause in your user agreement to charge him card, is another. 
An interesting anecdote: when we once asked them to charge our card, the response was: we can’t, you need to send the card details again. That makes sense because most business these days avoid storing credit card details for the sake of the privacy of the card owners. The customer has to provide the card number again and again, and that is good. We asked them to wire the money and they refused. They insist on having the power of holding credit card numbers of their customers and that is for the reason of controlling them: that way they can make it hard for customers to terminate their contract, invent ad-hoc rules about such and such payments due when a contract ends, etc.
Since all payments were fully refund, my only claim now is not the money, but the principle of not allowing businesses to charge any credit card without an up-to-date renewable consent of the card’s owner no matter what.
Also the service was frozen since our initial notice. We haven't used it and it was our understanding that there will be a pause until we decide if we continuing or not. That is why no one reacted to any invoices since that date. Check all previous invoices - all were paid on time. Sincerely,[redacted], CEO, [redacted]

First and Foremost - YOU ARE NOT BILLED BY THE MINUTE!  Message taking clients are never billed by the minute.  We don't charge by the minute - we bill by the call answered for the client.  Most answering services do bill by the minute and would charge for time calls are on...

hold.  WE DON'T.  So if the client would simply look at the invoices he receives from us each month, he would see that the amounts have not changed at all an that he has never received a bill that charges him for any kind of time whatsoever.  He is charged for the number of calls he has contracted us for and nothing else.
Further, we never tell a customer to get over it!  It is a fact that all answering services will have to put calls on hold from time to time.  It is unavoidable.  It is impossible for any answering service to predict calls with perfect accuracy all peak call times.  This last month has been a real challenge due to the crazy bad weather across the country.  When we have these issues, we get slammed at times.  Call volume can increase by 20%.  It taxes our staffing to say the very least.  We do our very best in these situations to keep hold times to a minimum.  I looked at this clients call records for the past month.  On the few occasions where we had to put his callers on hold, the hold times averaged less than 2 minutes.  Of course, any hold seems too long and we agree that it would be nice to never have to place a call on hold - however, this is not the reality at any answering service.
We are actively hiring operators and increasing our staff to handle these influxes and hope the customer is patient and realizes that we want him to be happy and are working to decrease hold times even more.

Well it was on facebook and the internet so it must be true? - I seriously doubt anyone here said anything like that - but you did so all is good - right?
Invoices each month are emailed to [redacted].[redacted].  You might want to check your spam folder.  This is the email account you provided when you signed up for services.  Should you wish to have the invoices sent to a different email address, we would be happy to change it.
Your messages are being texted to two different text addresses.  [redacted] and [redacted].  If you are not receiving text messages - you might want to check with your carrier.  I'll also report this to our tech department to see if there is anything on our end that can be done also.
You can be assured that you have never been billed by the minute.  we don't do that.  We will work hard to keep holds to a minimum as well.  All of these questions and complaints could have easily been addressed with the customer service department.  But you got nasty with them and told them that you would blow us up on social media - and so you have.  Wonder who is being unreasonable here? You made assumptions that were incorrect.  You know what they say about assumptions.
Thanks

I really didn't expect from the ongoing communications that he would be happy with the response.
They gave us authorization to charge any card they provided should they become behind in their invoices.  Their invoice is sent to them every month.  They were now 3 months behind - so we charged their card per their authorization when they signed up for the services.  To say that they didn't authorize the charge is not accurate and we have that authorization in writing.  Then when he found this was the case, he tried to claim that the card was stolen in November.  That is interesting because stolen cards are never approved.  And if it was a stolen card as he also tries to claim, then why is he worried about it?  Does anyone here smell something that doesn't make sense?
The phone line was up and running and available for their use at all times during the period in question.  His claim was that he wasn't using it.  The service agreement clearly states that non-usage  will not be construed as a cancellation. Many customers only use their service occasionally.  But they always have it there for when they need it.  Again, he is arguing a point that makes no sense as the service agreement is very clear on this point.  We know nothing about his move to "Regus" or where that even is.  This is what the client reported to us and it was simply repeated as to what the client told us.  We have the emails as proof.
There was not a "first" cancellation notice.  He inquired about the possibility of canceling, then told us he would let us know.  We never heard from him again regarding this issue.  Then he reaffirmed that he was staying in a second email.  Now, when he is canceling, he doesn't want to pay and has tried to come up with every excuse and wants us to refund his card - then he might talk about how to pay his bill.  It doesn't work this way.

Complaint: [redacted]I am rejecting this response because:
1. They charged a card with no authorization. The card was not given to them upon setting up the account but for a 1 time payment. This card belongs to another employee. The card was stolen on Nov 2015 and therefore cancelled by Amex. Any charges afterward will be refunded anyhow.
2. We have proofs that the dedicated number is not answered and when we asked about that the reply was "we are not monitoring the phone numbers". We haven't "moved to Regus" but we're shopping and already then we're concerned about the level of service we received.
3. Since the first cancellation notice the service hasn't been used and I suggest that Answering Specialist will make the necessary modifications in their terms and condition to avoid charging cards that specifically were given for a one time use, and monitor their own service to allow a fair refund policy.
 
 
 
Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:
Business' reply is erroneous, inaccurate and incomplete!
My reply is as follows:
It appears we did indeed engage Answering Specialists to provide answering services for one of our telephone lines. Upon receipt of our second month's invoice, we questioned the amount and was advised "it is what it is". At this point, we began performing due diligence and discovered NUMEROUS online reviews of current and previous clients having same or similar experiences with Answering Specialists, including on the Revdex.com website.
On April 1, 2016 we directed an e-mail (see attached) to Sheila K[redacted] and Tim H[redacted] informing them that as a result of the $35 charge in question, we request cancellation of our account. We received a reply, same day, that the $35 in question would remain on our bill and a reply was sent (see attached) requesting notice as to when our processed payment(s) paid us thru and that we would find an alternative company, reiterating our desire to cancel! At that time, we moved our service to another organization and took seven lines with them and have experienced ZERO problems with their service(s)!
This past week, we received a telephone voice message left from "Janel with Answering Specialists" advising that if we failed to pay for services, our account would be disconnected and sent to collections. The next day, we then received two e-mails notifying us of late payment and final notice before services are disconnected.
It was at this point, our office begin performing an investigation to determine if we had ever conducted business with Answering Specialists. It was indeed determined that we had engaged this company to begin service(s) on Feb 29, 2016 and requested cancellation of services on April 1, 2016. Additionally, we discovered, during the course of this investigation, that Answering Specialists performed two subsequent, unauthorized charges to our company credit card on July 1, 2016 ($71.52 and $104.95). We responded (See attached) by informing Answering Specialists that these charges were unauthorized and reminding them that a cancellation of services was made on April 1, 2016. The response from Answering Specialists was their performing two additional charges subsequent to being notified that we had previously cancelled our services and that the previous charges were unauthorized - each of these unauthorized charges being $83.09.
As a result of their continued unauthorized charge(s) to our credit card, we initiated a cancellation of our company credit card account, disputed all charges outlined herein and completed a fraud complaint with our credit card company. We have since received contact by our credit card company advising us to complete an additional complaint with First Data Corporation regarding violation of credit card information use/retention rules related to PCI Compliance Regulations, which we have. Additionally, we have contacted Idaho Attorney General's Office and initiated a complaint for fraud against Answering Specialists and discovered there may currently be an active investigation for same. 
"Amazing"!!!
Sincerely,[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received, your complaint will be closed Administratively Resolved]
Revdex.com,
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The Company is totally fabricated the truth but this not unusual for them since I have found similar complaints of them doing the same thing to others. I have not used there services for months At no time did I ever state that  I never signed up for the service. I signed up originally by phone and never got a copy of any such agreement till today that they claimed that I did. I also had emailed them to cancel the service back in February 2015. Only when I informed them that I was going to consider suing them for loss of business on Monday for the months we did have service with them is when they put through charges on our card.As stated I have not used there services for months and I have documentation to prove it. I would be happy to provide a copy of the email cancelation upon request that I found archived in out files confirming the cancelation.Furthermore they have dummied actual files saying I applied on line and that the fact is was done via the phone When I tried to speak again with Tim he never returned the call today.As you can see a copy of email correspondence below with problems with the service from the beginning with excuses that they had trainees  etc etc as well as an email confirming my cancellation of services by the company.They also asked me to give them some time to work out the bugs but they never did and this is why I cancelled as I stated I lost thousands of dollars of business.One other note they did speak to a rep at the bank whereby they did say there were to accounts and one was cancelled. Apparently they opened another account with my information to perpetuate a fraud.
From: The Antique and Art
Information Network, Inc. [mailto:[redacted]] Sent: Wednesday,
October 08, 2014 4:24 PMTo: [redacted]Subject:
Disappointing Start
[redacted],It took 18 rings for someone to pick up my
call and I was on hold for 9minutes and 56 seconds. Not a good start when I was
told by you that calls will be picked up by the forth ring.Second the
person did not identify themselves by name, let alone state which company I was
calling into.Call me tomorrow between 10 and 3 EST 
Subject: RE: Disappointing StartFrom: "[redacted]" <[redacted]>To: "The Antique and Art Information Network, Inc." < [redacted]>Cc: "Account.Changes" < Account.Changes[redacted] 
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AAIN,
Inc
Re:
Account [redacted]
 Hello
[redacted],
That
would be quite unacceptable. Can you advise what time the call came in or the
number it would have been from? I would like to investigate before discussing
further.
Thank
You!
[redacted]
[redacted]
Account
Representative
Answering
Specialists Inc.
P:
[redacted]
Regards,
[redacted] Delivered-To: [redacted] Subject: Acct E [redacted]Date: Thursday, 26 Feb 2015 10:23:39 -0800 X-MS-Has-Attach: yes X-MS-TNEF-Correlator: Thread-Topic: Acct E [redacted]Thread-Index: AdA1yOeT3cqXvUGUQJq8g5WZ01BWWQ==
From: "[redacted]"
<[redacted]> To:
<[redacted]> X-Nonspam: None
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Dear Mr. [redacted]:
 
As requested this is to confirm cancellation of your account Acct E [redacted]. We regret we did not meet your expectations
 
 
Thank you,
 
 
[redacted]
[redacted]
Accounts Receivable
Answering Specialists
Inc.
[redacted]
[redacted]
accounting[redacted]

Revdex.com,I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Regards,[redacted]

Revdex.com,I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Again I have to mention that I had two accounts #[redacted] and #[redacted] and I notified them several times about long on-holds and losing business. They didn't do anything about it, and they never tried to resolve this issue.
Regards,[redacted]

They are outright lying.They told our bank we had two accounts with them and one was closed. We never had to accounts with them. They also said earlier today I hacked there email which I did not nor to I have any such skills to do so and they knew they were caught in another one of there lies.I do have an email from them that stated my cancelation was confirmed and now they say another lie. They cannot keep their stories straight or honest. There reputation of scamming, deceiving and committing fraud is well documented by others as well as you have such documentation within your own files.In fact earlier today they bragged they will get away with what they did with you in an email sent to a third party.Not having there technical expertise it is without reservation I am sure they doctored phony emails for those months. They told me from the beginning they had expert technical people in their IT department that could do anything and that is why I would get excellent service from them which I did not get. Calls from my clients for the few months I had with them were not answered according to clients, wrong numbers when they occasionally texted me with them, hang up on my customers by them and from this I lost thousands of dollars in business from my clients because of them.Again till I notified them I was going to sue  them when I spoke to them on Monday morning did they then put through charges to my bank for services that were never rendered and they were in breach of an oral contract by phone whereby they stated all calls would be picked up within 4 rings and they were not I have correspondence with them confirming that hold times and number of rings did not fulfill the agreement as they promised.If you are going to lie make it make sense. As far as the applying it was done via phone and the persons by the name of [redacted] and I believe the other one was named Amy both identified themselves as reps  for the company. Now it seems that they are playing games stating they were not reps for the company when I spoke to them.The evidence and documentation is very clear they are lying and committing fraud and as I said they brag about it in an email to a third party which I have a copy of.They should be truthful and reputable. As Benjamin Franklyn said always tell the truth there is less to remember by they keep changing there story. They should be put out of business at this point.I can also supply a list of clients that have called and reported to me that they were on hold for over ten minutes and disconnected them, Clients who said there calls were never answered by them, clients who said they were rude to them and much more.One other note I have other evidence that would show that would be presented if need be but I rather not at this time because I have seen that they manipulate facts and will not give them the opportunity to do so at this time. Now this is one of their comments written by [redacted] from their company to another party and they need to keep there stories at least straight when they are commiting misinformation to you."Here is the information regarding the hacked email
that [redacted] tried to provide as proof of cancellation.  Fortunately, he isn't very
good and his efforts to hack things and we were able to find the message he
modified." the problem is he is talking of two different dates of emails and easily can deleted any emails form me to them or him to us. Again he claimed in this email I hacked him again another lie by themThis is from another email from them outlining a problem with their servicesAAIN,
Inc Re:
Account [redacted]     Hello
[redacted],   That
would be quite unacceptable. Can you advise what time the call came in or the
number it would have been from? I would like to investigate before discussing
further.     
Thank
You!
[redacted]
[redacted]
Account
Representative
Answering
Specialists Inc.
P:
[redacted]
F:
[redacted]
 
From: The Antique and Art
Information Network, Inc. [mailto:[redacted]] Sent: Wednesday,
October 08, 2014 4:24 PMTo: [redacted]Subject:
Disappointing Start   [redacted],It took 18 rings for someone to pick up my
call and I was on hold for 9minutes and 56 seconds. Not a good start when I was
told by you that calls will be picked up by the forth ring.Second the
person did not identify themselves by name, let alone state which company I was
calling into.Call me tomorrow between 10 and 3 ESTI hope the Revdex.com will find in my favor and know these people are not honest though they seem to believe their own lies. Respectfully,[redacted][To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received, your complaint will be closed Administratively Resolved]
Revdex.com,
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]