Answering Specialists Inc

She is correct.  This was our error and it was corrected this morning when it was brought to our attention.  They sent us a copy of the cancellation and we were able to find a copy in our records to verify what they were claiming.  I'm surprised that they are complaining to the Revdex.com...

when the issue has already been resolved.  Their account is paid in full and we apologize for our oversight.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received, your complaint will be closed Administratively Resolved]
Revdex.com,
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaintFor your reference, details of the offer I reviewed appear below
The typos, errors, misspellings, and incorrect use of words
in the above response is completely indicative of the service we received from
Answering Specialists, it was full of errors and mistakes.
Obviously the responder's view of the situation varies from
ours. They slanderously accuse us of
lying, yet provide absolutely no evidence.
The email they reference shows the frustration of only one clientAt first glance it would appear as though we
dropped the ball in not responding to the client, however, we never received
the messages that she left with the answering service. Furthermore, they highlight that she
complained about a long hold time, yet they don't address that issue. One can only assume that is standard protocol
for Answering Specialists.
The writer tries to compare their "short" hold time, an
average of 1:"over the life of the account" to their call to a disinterested
part, DirecTVThis ridiculous
comparison only shows the writer believs a company that is paid to answer
phones should live by the same standards as a customer service line at a major
corporation. (Please note – they do not
provide the actual times our clients were placed on hold, only a lifetime
average, that is a very deceptive practice)
The writer also misleading states, "Now the client expects that we will refund all of those
monies? - Really? We don't work for free." A quick review of the complaint shows that statement
to be completely dishonest. Even
though their service was subpar for the entire months we utilized them, we
paid their fees. In fact we paid over
$in fees to them. We asked for
$to be refunded. Using the writer's
numbers, they would still have been paid over $750, or $per call, which is
hardly "free".
They failed miserably as an answering service. They could not answer basic questions like; "what
city is Can You Escape located in?", "how do I buy tickets?", "are you
handicapped accessible?" (Imagine the problems we had when that client showed
up looking for the non-existent elevator), "how much are tickets?", and unbelievably,
"what is Can You Escape?" The messages
that were delivered, were full of errors, which should come as no surprise to
anyone who read the company's response aboveAnd about those logs, I can
assure you I still have no idea how many calls were received, how many of those
calls were placed on hold, or for how long.
How could I possibly make a decision about what level of service I
needed when Answering Specialists would not provide those basic details?
We never asked Answering Specialists to be our sales force,
although their sales person did tell us they could do that. Thankfully we passed on that suggestion. Did we over buy the initial month? Yes, we did.
That purchase was based on what their sales person told us we would
needIt's no wonder they failed to
provide call logs
Do I expect to get a refund from Answering Specialists? NoI see the way they operate, I see their lack
of integrity, I see that they can't write a clear response. The writer is actually correct in one
statement, I do want everyone who is considering utilizing Answering
Specialists to know the level of service they will receive and the level of
integrity at which the company operates.
Regards,
[redacted]

Thank you for giving our company the ability to respond to this review.  I would have to say that I'm very perplexed however as it doesn't make much sense to me.  This customer was a client starting in June of 2014 thru September of 2014.  During this entire time, we received a total...

of 25 calls.  The majority of those calls received were what we call telemarketing calls or hang up calls where there was no caller on line when the call was answered.  In June we received no calls.  In July we received 10 calls which 5 were valid calls.  In August we received 11 calls - only 2 were valid calls and in September we received 4 calls - all were telemarketers.  Of all those calls - 3 were ever put on hold.  So the bottom line is that we had only 7 calls in 4 months that were possibly real calls.  I'm not sure why this gentleman even needed a answering service and apparently his advertising wasn't generating any real calls as he would lead you to believe.The majority of calls we handle for our clients are never put on hold.  From time to time, when call volumes exceed expectations, a call will be put on hold for a short period of time - on average 30 to 45 seconds.  There are always the exceptions where we have excessive number of employees out sick due to illness, but this is rare.  I think the part that is hard to understand here is that it is upwards of 2 years later and this gentlemen is making a complaint?  Something here just doesn't make sense.  We never even received enough calls to be evaluated.   I wish this gentleman the best moving forward and wish we could have made him happier during the time he used our service.

Review: Answering Specialists did not live up to their obligation and contracted service agreement. They sold us "smiling voices and friendly service who would be serviced quickly and efficiently". Instead, they often placed our callers on long hold times, said things to our clients that weren't factual, weren't kind or courteous to our client, and when we performed our own internal mystery shop calls we found employees were not familiarized with our business enough to answer basic questions (our city location). After many discussion with their management team, who promised retraining on our account, they failed to deliver a customer message that cost us a large business contract. We received many, many customer complaints. On a business note: I repeatedly asked for logs to track our calls. I never, in three months, received a tally of calls. I spoke with the management repeatedly about this and they assured me they would be sent. They also sold their services as a month to month roll-over tiered service. I bought in at a high-call level, believing those calls would roll over. They later denied that service and drafted an amount from our account close to 6 times the agreed upon amount.Desired Settlement: I would like a refund for the $243.57 I should not have been charged.

Business

Response:

It gets frustrating when a client makes statements are flat our false.We meet each and every term of our service agreement. We do in fact provide very friendly and polite operators to handle each and every call. On the rare occasion we had to place a caller on hold, the average hold time was 1 minute 41 seconds over the life of the account. This is certainly within all norms in our industry and is not considered a long hold. I called Directv a couple of days ago and was on hold for over 30 minutes - that is a long hold. One of the problems we run into with an account like this is that we are an answering service - and not salesmen. This client wanted us to act as their sales force and expected us to be able to answer any question about every aspect of their business and sell their callers on their product. Unfortunately, this isn't what we do. We are here to answer calls and provide basic information, schedule clients, and take messages. We also can't force callers to leave messages. To demonstrate how this client chooses to be dishonest, I will include below to email they sent to me from their client they lost.

I have lost more clients by hiring Answering Specialists than anything else I have ever done. What an oxymoron they should change their name to Answering Is! If they ever answered a call they ignored the script I sent them misspelled everyone’s name and provide wrong numbers constantly. Basically they said whatever they wanted. I had to repeatedly call them and was ALWAYS dissatisfied with their customer service. The only reason I stayed so long is because I have five companies and was not paying attention. My staff told me over and over again to fire them and I simply waited way to long. They are beyond unprofessional I am a busy doctor and used them way to long before ending my service. I was never late on a monthly payment. When I cancelled my service they sent me a final bill. A week after I paid their bill in full I discovered they sent me to collections. How rude are these people this bill was even 30 days past due? Don’t walk run from these incompetent people. They promise to do a great job I have never been so disappointed with any company. I have never written anything bad about any company before. I have been in business over 40 years and have never treated any client like this. The vengeful act of turning a former client over to collections because I stopped my service is disgraceful and so I am writing this complaint so others can see how this company operates before they decide to hire them call me. My name is Dr. Terry Rondberg I live in Temecula California; my office is 951.699.5000 or my cell 858.229.5519. I will be happy to discuss this company with anyone who wants to speak with a reasonable person who is a professional and knows the truth about this answering service. Don’t hire them until you call me first. Make an informed choice, I was in your shoes once and I had no one to call for an honest opinion when I hired them. You have that chance. I paid them before they hired a collection service; I pay my bills on time. The collection service had a voicemail and doesn’t use answering “so-proclaimed” specialist. Don’t make the same mistake I did.

HERE ARE THE FACTS:

I never threatened them. I was never late on any payment. Their customer service was a complete waste of time, they would say they were going to correct problems but it never happened. They have do not have thousands of happy clients I have only read negative reviews in the Revdex.comureau. Where are all the positive happy testimonials? This is a 100% honest review. They never got a single message right; all they did was cause me to lose a ton of business. They will respond and deny everything I said as they did with the other three complaints filed before mine. All I can say is call me and I will explain my dissatisfaction in a reasonable and professional, rational demeanor. They need to be exposed since they fall short of anything like good service. I resent their actions enough to publically list my business and private number to steer business away from them so they cannot hurt anyone else. Good luck!

Review: Our office signed a contract on November 20, 2015 with Answering Specialists to provide answering services beginning December 1, 2015 on their Tier 3 service plan of $99.95 per month with a prorated annual maintenance plan of $35.00 per year or $3.00 per month as well as a one time set up fee of $35.00. [redacted] was the representative whom we initially spoke with. [redacted] was informed that we had very specific requirements as to how we wanted the phone answered, and the companies ability to provide theses services. We discussed this at length and sent several follow up e-mails. Our first test call to the service was November 30, 2015 and the phone call was answered incorrectly. Immediately we contacted Account Management and spoke to [redacted] and discussed the issue and was told it had been clarified. Unfortunately the issues never seem to be resolved. There web site advertises calls will be answered in four rings, (that did not always happen) with this issue we were informed that at high call volume times it could take longer. That was their only response. We had numerous client's complain of being put on hold for long wait periods, one even went so far as to document in an e-mail to our office that "he hung up because he was placed on a long hold, again". When we complained regarding this we were sent call logs that did not match with wait times we experienced. Clients names were misspelled several times, and we were informed that would make sure the receptionists had retraining. Our calls were supposed to be logged and sent via text and e-mail. Of the two people on our office only one received e-mails and the other was informed there was likely a problem with his computers settings. However, after 6 days it fixed itself from Answering Specialists side and that it had been an issue with them. Our messages did not always come in coterminous with the call. We were only with the company one week and in that time there were two days where we received messages late, by hours if not days. We called the company numerous times and spoke to [redacted] and were informed the situation would be rectified, and at the last complaint we were informed [redacted] would call back the next morning at a specified time. [redacted] did not call back. The following day we called again after receiving an invoice that had been paid in full for the entire month with the credit card used to set up the account. We contacted account services to discuss issues on the bill and to cancel our service, 8 days after starting. We were sent to Accounting to speak to with [redacted]. We then expressed that we had not received the services we had contracted for and therefore would like our bill prorated to reflect the actual services used and to correct an error charging us 4 months of prorated services for the annual maintenance fee instead of one. We were told there was NOTHING she could do and to contact our Account Management team. We sent an immediate e-mail to [redacted] Piotrowski that as of today, 7 days later has not been responded to disputing our bill and wanting to discuss the sub-standard services provided that did not meet the expectations that they advertised. In addition we have left several messages that have all gone unanswered.Desired Settlement: We would like Answering specialists to reverse all charges for the one week they provided services as they did not provide the services in the manner that was specified, advertised or contracted for.

Business

Response:

Thank you for the ability to respond to this complaint.I don't mind constructive criticism, however outright lies are very frustrating. This is from an attorney, so what did I expect! What the attorney doesn't realize is that our system tracts everything. So when he decides to make claims that are not truthful, we can respond easily with accurate information.We only handled 41 calls for this client. The longest a call rang at our facility before it was answered is 13 seconds. This equates to 2.5 rings. The vast majority were answered on the very first ring. Only 8 calls were ever placed on hold. Only 3 of those exceeded 1 minute. The average hold time for the 8 calls was less than 38 seconds. All messages are sent immediately upon being saved into the system. This is a completely automated system in which the operator has no control over whatsoever. We had no problems of any kind with our email, text, or paging systems during this time, which means that if the client did not receive a message in a timely manner, the delay was not on our side. We can only take messages and send them. We can't control the internet or his side of the system.It is possible to have a clients name miss spelled. Callers often don't want to be bothered with having to spell their names. We certainly do the best we can to get correct spellings of names and addresses where required. The real issue here that is causing this complaint is that the attorney wanted a pro-rated refund and none was forth coming. The language in our service agreement is very clear and you would think that an attorney would be able to read it and understand what he is signing. Apparently this is not the case. Because he couldn't get us to go against the language in the service agreement, he decided to complain here in this forum and to attempt to slam us with many misstatements. We do not tie clients to a long term contract and they are welcome to cancel at any time. I'm certainly sorry if the client found that our services didn't rise to his expectations. It is not possible to satisfy everyone and we understand this. Some peoples expectations are beyond reason. It is for this reason that we allow them to leave at anytime. If they are not happy with the services, we certainly want to allow them to go elsewhere where they might find something more to their liking. We offer a very professional answering service with excellent operators and have thousands of long time customers. Each relationship is different and each customer has different needs and expectations. We can't be all things to all clients, however we certainly strive to be such.I wish this attorney the best in his practice. While I realize that there are very honest and reputable attorneys out there, this is not one of them. It is not smart to tell lies when we have systems that can easily disprove your claims very directly.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received, your complaint will be closed Administratively Resolved]

Revdex.com,

I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

It is unfortunate that this business could not maintain a professional demeanor and instead resorted to name calling. However, our office stands firmly behind our complaint and assertions.

Regards,

Business

Response:

Unfortunately the only one here not being professional is the person who filed this complaint. It is not professional to lie. It should be noted that I responded with actual facts born out by the call logs created as calls are being taken and further backed up by our phone carrier. Notice that the attorney did not dispute a single fact I put forth. This is because he can't refute the actual facts put forth.The real reason he filed the complaint is because they signed a service agreement that says there are no refunds. He decided to end his service and wanted a refund. When he found that no refund would be forthcoming, he threatened the leave bad reports on us with the Revdex.com and other social media sites. We stand by our agreements even if this party doesn't and we don't respond to threats of this type. When my customer service agents attempted to service this client, they could hardly get a word in edgewise because all they wanted to do was argue, not solve issues. We regret that we could not satisfy this client and hope he decides to be more honest in the future.

Review: On April 16th I contacted answering specialist to obtain information about there service. I went on-line and filled in the basic information. I was emailed paper work to fill out and fax back to confirm my order, but I had a family emergncy that caused me to put the order on hold. I imeddiatly sent a email to the company confirming my cancelation. the email was recived and a response was sent to me confirming my cancelation.I then made a follow up call with a phone rep from the company Ansering Specialist she stated per-recorded phone conversation that until the paper work that was sent to me by email has been faxed back to there office that no charges would be made to my account with out my Authorzation. On 4-17-13 a charge of $60.00 was made on my debit card. I contacted the company by phone to informed them about the cancelation, and to request a refund. I was told that they dont have to refund my money, and that I was not entiltled to recive a refund even with the cancelalltion. No service has been recived from this company for the $60.00 I was charge.No further request for service has been made, and the account was closed on 4-17-13 After the $60.00 charge went through on my debit card. I have sent emails to the company and have been in frequent communication in trying to get my $60.00 returned to my card. To this date I have not recived any indication that this company has any intentions on returning my funds. I also contacted the my bank to alert them incase this comapny tries to make any further charges on my account.Desired Settlement: $60.00 Returned back to my account

Business

Response:

This client signed up for our services and did so requesting rush service. When we receive a rush service request, we drop everything and move those orders to the top of the list. His account was setup, a phone number purchased from the phone company and all work completed on our side. He then decided to cancel his service, claiming an family emergency. We accepted his cancellation and did not charge him for the answering services for which he subscribed, however we did charge him the setup fee and the rush fee for the work already completed. The client assumes that because he had a family emergency that we are somehow not entitled to the funds for the services already provided. He also seems to believe that even though he cost our company monies since we had to purchase a phone number for the service he ordered, and expended the time and labor to provide this setup, that he shouldn't be charged for those things.

We have attempted to be fair here and only charge him for services actually used. We have allowed him to cancel immediately and did not charge him for the actual service he ordered, simply for the setup and rush fees which were provided. We feel we have been more than fair. The client has shown to be nothing short than a bully in return. He has threatened us in ever manner he can think of. At this point, we seriously doubt there was even any type of family emergency.

This company does not give what they promise. I must have been out of my mind to stay with them the length of time as I did. I guess it's because I've been so busy and just assumed some type of live service is better than none at all. I lost less customers with my auto attendant than I have with these people. Now I know that I'm better off with no live service than a crappy one. They are not professional. They promise customers a call-back within 15 minutes, however, sometimes you don't receive the message until hours later. They tell customers that they'll have someone out there tomorrow, they're only hired to take messages not schedule; when we don't show up, I have an irate customer calling me wondering where we are. They're rude. They've answered using the wrong business name. They put my customers on hold for extensive lengths of time. They can't take messages properly. They're packages are not what they say and charge for "giving information". This means if someone calls in and asks if it's the answering service and they say yes, that's giving information... For the first few weeks they were wonderful. After my first complaint, they seemed to get it together, but that only lasted a short period... Yes I do have an outstanding account with them, I'm not paying; I am disputing. I know their come-back is going to be that I'm only complaining because I owe them. I've been trying to resolve the complaints from customers and the incorrect billing issues with them but they don't get back to me. With the complaints I've been receiving and seeing the jobs that I have lost, I feel as though they should be paying me.

Review: In April of 2014, we engaged Answering Specialists to handle incoming calls for our small business. We experienced great difficulty with the set up process and communications with them. Emails with instructions were sent to the wrong email address, people were not returning phones calls, etc. The day that we were to go live with their services we attempted to test the services and found that the set up had failed and calls were not being routed at all. On April, 14, 2015 at 1:52pm, we sent an email to Answering Specialists cancelling their services due to the poor customer service and failure to set up the forwarding. Shortly afterwards, we received communication from our bank stating that Answering Specialists was trying to pull funds from our account. We worked with the bank and provided them with copies of the emails, communications, etc. and the bank halted their attempts to pull money. We received an email from Sheila K[redacted] at 7:30pm who stated that we would have to pay the set up fee of $35.00 and that the account had been set up on April 13th. It was not. We did not receive an invoice in this dollar amount from Answering Specialists despite multiple subsequent communications.

In August of 2015, we received communication from a collection company by the name of [redacted]. demanding payment of $139.95 for Answering Specialists. We have since provided copies of emails to them and they rejected the account. Answering Specialists continues to attempt to turn us to collections despite having never logged a single call for our small business. We have placed NUMEROUS phone calls and sent multiple emails requesting contact with senior management and/or the owner and receive no response, or are hung up on, or are told that "we do not communicate with customers turned over for collections." We are not a customer, have never had them log or respond to a single call, and certainly did not ever use their services.

Answering Specialists did not perform and/or complete the set up process and did not log a single call on our behalf. It is excruciatingly difficult to communicate with them and the poor customer service level and business practices are now compromising our good credit by providing false and inaccurate information to collection agencies.

I have retained the email communications to date and am happy to share this information upon request.

This company is extorting money under false pretenses and demanding payment for services not rendered.Desired Settlement: We would like all information forwarded to collection agencies retracted immediately. I would also like information on what measures can be taken to alert the public to the practices of this business so as to protect consumers from this company.

Business

Response:

Thank you for the opportunity to respond to this complaint. This client is not portraying a honest account of what took place. She did indeed signup for services. We set her account as requested and provided her with the call forwarding phone number where she was to forward her calls to and complete instructions. For her to say that we sent emails to wrong email addresses is not correct. We sent emails directly to the emails she provided when she signed up for the services. Her next claim is the key - she claims that her calls failed to route to us. THIS IS HER ISSUE. When a answering service is setup up, we procure a phone number from the phone company for their calls to come into our service upon. It is the clients job to then forward their calls to us when they want us to answer their phones. We have no ability to affect their call forwarding in any way. In this case, you could clearly call the phone number we issued them and it worked perfectly. However, they incorrectly forwarded their phones to us and now are trying to claim that we were somehow responsible for their error. We did our job correctly. We setup the account correctly. We responded to all phone calls in a timely manner. We have people in customer service to do just that. Their account was charged for the account setup and the first month's service. They have the ability to cancel at any time. The contract clearly explains that there is no refunds. Rather than fix their call forwarding problems, they chose to cancel the service. Then they issued a charge back on their credit card as well. So now they are in collections and this is what they are upset about. They ordered the service, we setup the service up as requested and at great expense to our company both in programming costs and in costs with the telephone company to procure the line for their calls to come in on. OUR SIDE WORKED PROPERLY. They need to accept responsibility for the errors on their side and understand that they and only they control the call forwarding of this process. We can't fix this for them - this is between them and their phone company. If they had the phones ring, we were here to answer them and contracted. We will not be removing this account from collections as the charges were correct and proper. We are not attempting to get paid for the work performed and the monies we expended in that process.

Business

Response:

First off, please accept my apologies that we are not perfect. The error in the email did in fact happen and the email was then resent back to him when we received a bounce back from the internet provider saying the email couldn't be delivered because of the typo. So it was then resent to the correct email. This is how he got the email and this his how he got the the phone number and welcome letter. Despite the error, he did in fact get all of the information required and the phone number worked perfectly.The client is correct that he should have only been turned over to collections for $35.00. The reason it was turned for collections for a larger amount is because this is the amount he charged back on his credit card after we had already made the adjustment. Therefore he now owes that amount.It is nice that Mr. B[redacted] can repeat names of our operators and our accounting person. His call was transferred to P[redacted] in our accounting department. He also directly communicated with S[redacted], who is in management and we have the emails that clearly show that this interaction took place as well. The only time he was disconnected is when he was verbally abusive to our personnel, warned, continued and finally disconnected. Nobody here needs to be cursed at and Mr. B[redacted] seems to feel this is an appropriate way to conduct business. This account was certainly not falsely reported to our collection agency, it was purposely turned over to collections for the amount owed and needing to be recovered.If you can call the phone number directly, as we did from cell phones, office phones, etc. At all times, and verified as well with the phone carrier, the phone number provided to the client worked just fine. It was only the client, when call forwarding, that couldn't get the number to work. We can't fix his call forwarding problems no matter how many times he tries to claim this wasn't the issue. Finding a typo in a email that was corrected and properly received by the client does not extend itself to his claim that EVERYTHING ELSE WAS THEN ALSO WRONG. This man is reaching at straws and clearly not very honest. And when he doesn't get his own way, he becomes abusive and nasty and very unprofessional. We did our best to service this account. It was setup correctly and worked perfectly. The only issue that was left is for the client to correctly call forward his phone lines to the phone number provided. It is clear that he received our emails and instructions. The problem was between his equipment and his phone company and had nothing to do with our side of this process. If he had ever called the number directly, we would have answered. There is no way to know what number he actually called was when it just rang as he claims.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received, your complaint will be closed Administratively Resolved]

Revdex.com,

I have reviewed the response made by the business in reference to complaint ID 10782064 and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[To assist us in bringing this matter to a close, we would like to know your view on the matter.]The tone of the latest communication from Answering Specialists is a sterling example of the lack of professionalism and/or customer service. Sarcasm and personal attacks are not necessary or acceptable in business relations.

It seems that the business, responds to complaints by attacking those leaving reviews. Well, our account isn't in collection and I haven't verbally abused anyone so here goes... We were happy to work with this company while they explained they were training a lot of new hires and that was why so many of our clients recently complained of being put on hold, disconnected, or told that they could not leave a message; however, this has been going on for too long and after calling several times to try to find a solution, only for the same things to happen over and over again, we have decided to go in a different direction. Sadly, I wish we had made that choice sooner and now we have numerous unsatisfied clients to deal with. It is unacceptable for an answering company not to answer calls, take messages, and relay those often urgent messages. Please stay away to avoid damage to your client relations.

Review: Answering Specialists Inc (ASI) provided inconsistent billing for services never rendered. When I questioned the bill for services, I was given a "log of activity" for my account. I was told that I would only be billed for calls that did not say 'internal' or 'direct asset' or had a message noting 'hang up', 'wrong number', or 'telemarketer' would not be billable calls. Yet they billed me for all of the events documented against my account. They stated I received 26 calls in my first month, when I only had 7 (according to their log). I also paid for their "Order Entry" service. This service was advertised as "50 cents per minute with a $35 monthly minimum." Instead, they billed me for the $35 a month, then billed me for an overage of 28.5 minutes over the $35 minimum. From what I can see in the log they billed me for the full amount of time they were visiting our website without a caller on the line. Even if they billed me 50 cents a minute while on the line with a caller, I would have had only 33 minutes in the first month. I even had a caller get placed on hold for no apparent reason for 12 minutes, then was billed for the full call. I should not be paying for the time that my customer is waiting for a customer service rep to eventually pick up the line. I believe that ASI is in breach of their own contract. They state in their advertising that the agents work to be very familiar with the few accounts they are assigned. On almost every call the agent screwed up a very simple business name when answering. They also advertise that they answer every call with a live operator. However, one call occurred where the agent came on, dumped the caller on hold for over 12 minutes with nothing more than stating the greeting with an immediate "please hold". Now they are pulling phony limits and times out of thin air.ASI's invoicing of services is always sent after they charge our credit card. I have to dispute charges and issues after they have the money. This is just not good business practice.Desired Settlement: I would like a full refund of the "overage" bill of 14.25, refund for the 19 calls (19 x .69 = 13.11) that never happened. In addition, I would like to cancel services immediately and be refunded for the remainder of the month that I was billed. Although, your agreement states it does not offer any refund for services already billed, I believe it would only be fair due to how this situation has unfolded. We have informed ASI that we are disconnecting their service effective immediately.

Business

Response:

We appreciate that this customer has brought to our attention that there is a error in his bill. I have reviewed his account and have credited his account for most of what he felt was wrong. Several of the Direct Accesses were made by operators initially when his account was setup so that the operator could learn the account prior to calls coming in. These calls and their associated web minutes for incorrectly marked as chargeable when they should not have been. This was a result of a programming error and thanks to this customer, this has now been corrected. The customer actually had 9 billable calls in the month of may and has been credited for the 17 calls incorrectly billed for resulting in a $11.73 credit. I have credited back all of the web minute overages of $28.50 as they were incorrect and should not have been billed.

Review: We Hire this company March 13th 2015 for phone service and soon realized it was not working we contacted them via email and phone of course no one ever would return calls customer were emailing to our web site complaining of not answered calls and long hold times On April 7th I talked to the sales rep who set up this account for us

and told him we were going to pull the plug and he said to send a email stating to stop service we did just that

and emailed to 3 email addresses dated April 7th we stop all call from being transferred the morning of the April 7 2015 last day service was not even a month I called and made sure it was canceled were all good they said.

Well May 14th 2015 we get a charge on our card for copy and pasted POS WITHDRAWAL - ANSWERING SPECIALISTS [redacted] ID - CARD ENDING IN [redacted] $184.95 I called and she wanted a copy of the email and said if I sent that she would refund money back I did send a copy of that emailed that was sent. No luck on refund [redacted] did answer Today but hung up on me because I was upset I called back and spoke to someone else and asked for owner [redacted] is his name and Email address which I was given.

Well Emailed [redacted] and said I would like this resolve and Im not one to complain or make reviews On line about companys but his company was pushing me to do just that he replied right back copy and pasted Email as he wrote to me ( [redacted] Wrote Owner Of company Feel free – but just remember that I will match you review for review – that knife cuts both ways.) I responded if he did fact write reviews I would bring a lawsuit against him for illegal campaign to damage, discredit, defame, and libel." on reviewing False reviews

He then charged our card another 05 /14/15 PURCHASE PREAUTHORIZATION - ANSWERING SPECIALISTS BONNERS FERRYIDUS - CARD ENDING IN [redacted] $219.95Desired Settlement: 404.90 Credit back to our bank card

Business

Response:

This client has a difficult time with telling the truth but has no problems making all kinds of false claims and threatening people.When this client was charged for his monthly service on 5/13/15, he sent an email stating that he had cancelled her services and wanted a refund. We keep all emails received or sent. Any cancellation must be in writing as is spelled out on the service agreement. No such email was ever received. [redacted] from accounting returned his email asking him to kindly provide a copy of this cancellation email - of course no such copy was ever received because no such email was ever sent.This is when the abuse started. He then called [redacted] and proceeded to curse at her using the "F" bomb over and over saying that he talked to customer service and sales to cancel over the phone and how he was going to sue and report us to the attorney generals office - who he was on a first name basis with and on and on until [redacted] finally told him that she would have not choice but to disconnect the call because of his profanity. From here it escalated to him sending emails demanding that if he didn't get his money back that he would extort us by leaving bad reviews everywhere and sue us and contact the attorneys general office, etc, etc, etc.I responded that we too could leave him reviews. Sometimes the client forgets that we have also had a very negative experience dealing with their business - as is clearly the case here and that we too have the ability to leave reviews as to our experiences as a vendor to that business. I will be making such reviews as promised. People have the right to know what kind of person this is and how they will be treated by him should he not agree with them.The $219.95 charge for his April invoice which was not yet paid. The $184.95 was for his May invoice. The service contract clearly calls for charging any outstanding invoices to his card upon cancellation of service. This is what we did and this is what he authorized when he signed up for our services. [redacted] should understand that when he signs for a service and agrees to the terms and conditions of that service that he needs to follow those terms and conditions. When he doesn't, then he has no right trying to change those terms and conditions after the fact to suit his needs or wants.This client never provided his written notification as required. He has never sent us any proof of such a notice as he has claimed and we certainly never received anything from him in April or since regarding a cancellation. In his screaming tirade he clearly reconfirmed that only verbally claimed to have cancelled. Of course we have no record of any such call - most likely because that didn't happen either. He has claimed that he filed suit against our company yesterday as well. Certainly he is welcome to do this if he chooses. I expect he will lose this as well. Thank you for the opportunity to respond to this complaint. We will not be providing a refund.

Consumer

Response:

Revdex.com,

I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I m sure you will not or me neither will ever change this owners way of doing business what is amazing to me is all the complaints he has against him for the same tactics that he has a A grade with you in this chapter and B- grade in the western WA chapter for his mail box location in Tukwila, Wa. Seattle Pack and ship. If you read Rip off report website he has the problems with many of his past clients and other review sites also Revdex.com reviews or the same as my compliant. So this business owner blames everyone for his problems and has a poor business and will continual doing the same thing to many people to come in the future

Review: In mid January I visited Answering Services website, [redacted]. I was only interested in their answering service. I clicked the " Answering" tab on the left side and that opened a page that offered a free 7 day trial. I clicked that tab to enroll. I filled out my information. A short [redacted]e later I received a phone call from one of their reps, he asked me more questions and I enrolled. It was that simple. Two days later, I had a Client contact me and before he went on to the reason he was calling about, he actually informed me how terrible the person I had answering my phone was and I should really address the problem, I was embarrassed. I cancelled my answering service immediately by sending an email January 14, 2015 to [redacted] my Rep, [redacted] in cancellations and requested a refund. Later that same day, [redacted] replied that they would not be refunding my fee paid when I enrolled of $67.95 for the reason I did not enroll under the 7 day program. I was extremely disappointed. I explained my enrollment and their own Rep signed me up. Ms. [redacted] said she would research this and get back to me, that email was January 14th at 5:49 PM. I believed her and was confident this would be resolved. I never did hear back from her so I emailed her today, February 11, almost a month later. I will assume she just blew me off and would never hear from me again. Answering Specialists owes the full amount of 67.95 to me. No only was the fee unearned and cancelled after 3 days, I SIGNED UP FOR THE 7 DAY FREE TAB ONLY !Desired Settlement: An immediate return of the $67.95

Business

Response:

Thank you for the opportunity to respond to this complaint. It is always nice if the person complaining is truthful. Attached is a copy of the service agreement received from Mr. [redacted] of [redacted]. As you can see, there is no mention of a 7 day trial. This is because he did not sign up for the limited 7 day trial. Also attached is a copy of the service agreement that would have been received had he signed up for the seven day trial. As you can clearly see, they are completely different. When a user signs up for service - a email is immediately sent to him with the service agreement attached and we get a copy as well. If he had signed up for a 7 day trial, then he would be showing a copy of the service agreement for a service agreement. Obviously he isn't doing this because he didn't receive this - because he signed up for normal service. We believe that upon his decision to cancel service, he went back to the website and saw that we offered a seven day trial and so is now trying to claim that this is what he signed up for. Unfortunately, the two offerings are completely different. The 7 day trial is very limited and doesn't allow him the services he received under the normal setup which he signed up for.If he was honest, he would admit this to be the case, but clearly this is not the way he conducts his business. I'm disappointed that he decided not to continue to use the service. When there is a problem, a simple phone call is usually all it takes to rectify any problem. He chose not to do this, but to just cancel outright. He is certainly welcome to cancel at any [redacted]e and we honored this. But instead, he chose to also attempt to be dishonest and claim he signed up for something he didn't. The sight has been well tested and the correct service agreement is sent out depending on the service one signs up for. There was no error here on our side, just a dishonest attempt on Mr. [redacted] side to attempt to defraud this company by attempting to make a bogus claim. We would invite anyone who wishes to test our site to notify us in advance that they are testing and to enter both applications. You will see that what we state here in this response is honest and correct. Clearly we will not be refunding Mr. [redacted] company anything as that would allow him to benefit from the fraud he is attempting to get away with against our company.Sincerely,[redacted]

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received, your complaint will be closed Administratively Resolved]

Revdex.com,

I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.The response is not acceptable and the one throwing the word dishonest around is usually the dishonest one. In 30+ years in business, I have never worked with the Revdex.com on any matters. I reviewed many answering services online at that time, this one was the only one that offered the free 7 day free trial, that determined my choice. I did not go back later and claim this. Per my one client that called in to their service, then complained to me about how terrible my "girl" answered the phone, I felt there was no reason to call and complain but better to just discontinue the service. [redacted] may defend his side all he wants and cook his books, but I was verbally signed up after I filled out the initial 7 Day free trial page. The sales Rep called me, left a message and I returned his call, we picked the plan he suggested, I agreed to and I then gave my CCard info to the man on the same phone call. I am requesting the return of my fee based upon unprofessional, egregiously dishonest and deceptive business practices I and others have observed and practiced by Answering Specialists. I demand the return my unearned and free trial fee.

Regards,

Sign up with Answering Specialists if you want to lose clients !! Calls will ring 12-13 times before they pick up. One client hung up after being put on hold for five minutes! They sound very unprofessional when they do actually answer your calls. One client was cut off in the middle of leaving a message On and on........go all the problems! And I only had them 3 days before I cancelled. RUN FROM THIS COMPANY!

Review: This company is HORRIBLE and uses unfair business practices, has more than one location but denies the 2nd location and has a history of consumer complaints. The company is insulting and uses derogatory language in reference to my boss--calling her an "it" in writing on several occasions by the "owner" [redacted]. Additionally, we have been overbilled, promised call backs and have reported on at least a dozen occasions poor customer service. The company advertises "Professional" answering services, Intelligent, Courteous & Efficient Operators, Complete and Accurate Messages

which is false and misleading. The company does not respond to consumer complaints and then sends a series of threatening, bullying and insulting emails. The company does NOT send invoices via mail despite requests and when told that they have inaccurate billing dismisses it and threatens to send to collections. We have outstanding invoices with them and offered a settlement given that we were overbilled, billed for calls that we made to ourselves to quality check them after numerous issues and complaints by clients about their lack of professionalism. The answer to that was "you can't pay your bills and we are sending you to collections---and my boss being called it." I have never witnessed anything like this and from their finance person, [redacted], forwarded an insulting email to us vs. her boss [redacted] which further magnified their complete and total lack of customer service. His response was to further insult in a juvenile manner.

Succinctly the issues are:

1. Overbilling and failure to adjust

2. Customer service is nonexistent

3. Threatening, harassing and bullying behavior

4. False and misleading advertisement

We have requested that this company not contact us, to which it was ignored and further harassing and derogatory comments were made. We welcome this being turned over to a collection agency and going forward with a lawsuit as we have damages as a direct result of this company. There is NOTHING that they can do for us at this point. We need to alert others to this horrific company.Desired Settlement: 1. Immediately turn over file to "collection agency" and escalate to lawsuit so that we can file damages.

2. NEVER contact the company or any of it's entities again.

3. The Revdex.com make consumers aware of this company's practices and horrific track record.

Business

Response:

This client is unbelievable. We never had a single complaint from this client until we tried to collect our bill. First they claimed they never got the invoices. We verified the address they gave us when they signed up for services. It was correct. No invoices over the 4 month period of services provided were ever returned to us. We then emailed them the invoices as well so they would have them instantly. We were told that payment was sent. Payment was never received. When we contacted them again, we were told that they mailed it and we must have lost the payment and that it was our fault. Really? So they promised to send it again after a flurry of back and forth emails. Again, no receipt of payment. So we notified them that we would have to suspend service. They promised a payment would be sent immediately. So what do they do? They look up a address on the email that we haven't been at in 2 years and mail a payment to there instead of sending the payment to the remit to address on the invoice. Today we get a email from them telling us that we are incompetent because the payment was returned. Again, they insist it was our fault because they found this address on the internet. We don't control the internet. We provided them with the correct remit to address, they simply can't get it right - but it is never their fault, it is everyone elses fault.Yes, I finally had enough. She offered us less than half of what they owed to settle her account. Really? I let Dr. [redacted] know I felt she was a complete it. We informed them that we would turn the account to collections and be done with them. This is exactly what we are doing.We never ever over billed anyone ever. All bills are generated automatically and mailed to the invoice given. Never was one of their invoices returned because they were delivered. The bills were also send via email to the client, yet they couldn't remit to a proper address. Anyone can look at our website to see what we offer at www.answeringspecialists.com. We deliver what we promise. We expect to be paid for the work we do. We respond to all customers questions and complaints if any. We can be and have been very patient with this client - but at [redacted]es it's very frustrating. I'm sorry if they didn't like my response, but I take offense to being insulted with a offer less than half of what is owed as though we were at fault when clearly the client is only interested in defrauding this company for services already provided while trying to turn the table and make it look as though we didn't do our part. That is completely dishonest and they might try those tactics elsewhere, not here.We offer professional telephone answering services to thousands of companies throughout the United States and Canada. We service our clients well. If we make a mistake, we will own it. We are not interested in doing business with people who are not honest.

Like everybody else who has contracted with Answering Specialist has had a bad experience. I unfortunately have used their services for four years and upon my retirement I wanted to discontinue services. This service did not allow to cancel and is attempting to get another hundred dollars from me because they want to illegally add on an additional month of service. The owner of the company is a very devious man. Anyone who is in California needs to know this business has not been registered or approved in California as is required by state law. File a complaint with the California Secratory of State and the Franchise Tax Bureau for not paying state taxes because he is not registered to conduct business in California. If anybody has been scammed like me over four years of using their services at least you can be assured the owner of his business will be fairly reviewed by the California Franchise Tax Board. Shame on Answering Specialist.

Review: We Hire this company Oct 1st 2014 over the phone (never on-line) and after several months of complaints to the company that they did not live up to there promise of services cancelled via the phone in Feb 2015. In July of 2015 they started charging my credit card again without authorization. Reasons we ended service with them is that no one ever would return calls customer were emailing to our web site complaining of not answered calls and long hold times. We lost thousands of Dollars in business due to the firm. We stop all call from being transferred. I called and made sure it was canceled were all good they said. Well July 13th 2015 we get a charge on our card for copy and pasted POS WITHDRAWAL - ANSWERING SPECIALISTS for $139.95 and requested my funds to be returned. Today they hung up on me. This afternoon they said that I never cancelled the contract in writing as to the agreement they said only today that they claimed I filled out on-line and never did my communications were strictly by phone and again today they said an agreement which they never sent before. Furthermore I did tell them via email that I was cancelling the service but they stated they never got my email which is a total fabrication and I can produce a copy that I sent to them. I was so annoyed that they lied and charged my account that I did not realize till just before sending this email that I had sent them a follow-up on cancelling my service.Desired Settlement: I would want my entire funds refunded for the 139.95 that they put through and never authorized by me since I cancelled the service back in February,

Business

Response:

Once again, collections brings out the worst in people and some people will say anything except the truth to avoid paying for the services they have used.The only thing that is truthful in his statement is that they signed up for services in October of 2014. He never ever cancelled the service. He had call activity on his account until just recently. His account was 5 months past due and his credit card had stopped working. When we contacted him for payment, the calls and emails went ignored. Our service agreement allows us to charge past due amounts to his credit card - and this is what we did. We processed his oldest 2 months of service to his credit card which he authorized when he signed up for service. ONLY THEN did we get a response. His responses ranged from - he cancelled (even though he continued to use the service) thru he never signed up in the first place for the services - so he didn't agree to anything. We have done everything we can to work with this man but he just wants to continue to play games instead of accepting responsibility for his debts. You can't use services and not pay for them. At no time has he ever sent us a letter of cancellation which is required by the service agreement. When confronted with this fact, he then claimed he never received the service agreement as well. With some people - their lies run them in circles. We have spent untold amounts of time with this client in emails and phone calls. He won't allow anyone to get a word in edge wise. Even his bank disagreed with him. He has now been turned to collections for the balance of the months for which he still owes. My advice is to live up to the service agreement you signed. Be honest and pay your bill. If you wish not to have the service - next time - remember to cancel it - in writing as the service agreement requires. And don't lie to try to skirt your obligations.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received, your complaint will be closed Administratively Resolved]

Revdex.com,

I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

The Company is totally fabricated the truth but this not unusual for them since I have found similar complaints of them doing the same thing to others. I have not used there services for months At no time did I ever state that I never signed up for the service. I signed up originally by phone and never got a copy of any such agreement till today that they claimed that I did. I also had emailed them to cancel the service back in February 2015. Only when I informed them that I was going to consider suing them for loss of business on Monday for the months we did have service with them is when they put through charges on our card.As stated I have not used there services for months and I have documentation to prove it. I would be happy to provide a copy of the email cancelation upon request that I found archived in out files confirming the cancelation.Furthermore they have dummied actual files saying I applied on line and that the fact is was done via the phone When I tried to speak again with Tim he never returned the call today.As you can see a copy of email correspondence below with problems with the service from the beginning with excuses that they had trainees etc etc as well as an email confirming my cancellation of services by the company.They also asked me to give them some time to work out the bugs but they never did and this is why I cancelled as I stated I lost thousands of dollars of business.One other note they did speak to a rep at the bank whereby they did say there were to accounts and one was cancelled. Apparently they opened another account with my information to perpetuate a fraud.

From: The Antique and Art

Information Network, Inc. [mailto:[redacted]] Sent: Wednesday,

October 08, 2014 4:24 PMTo: [redacted]Subject:

Disappointing Start

Review: There website says that it is $24.95/a month and does not tell about a yearly maintenance fee. Plus calls are .69 cents each whether they get a message or not. Basically, they can make up charge one for calls without accountability.Desired Settlement: Credit for calls in which a message was not taken. Credit for days in which service was not provided. [redacted] was extremely rude in billing and could not site where the website explained charges. She is extremely rude and impatient.

Business

Response:

Apparently this client needs new glasses. Please refer to our website at [redacted]. We hide nothing! We have no hidden fees. One simply has to go to the "Sign up" Tab to signup for our services. When the caller chooses what plan they want - the price for each plan is clearly stated along with how many calls are included in the plan. The Tier one plan clearly states that their is a 25 call monthly minimum. Two pages later on the "Fees" page - the setup fees and "Annual Maintenance Fee (Billed each April) of $35.00 is clearly stated right at the top of the page. You can't sign up for our services without going thru this setup process without going thru these pages. The client was also sent a letter immediately after calling and inquiring about the service. This letter clearly states all prices and also clearly shows the 25 call minimum and the annual maintenance charge. The client also stated that we charge for calls - even if they don't result in a message being taken. This is correct. Not all calls will result in a message. If someone calls in asking for your business hours, address, etc. This information is provided. Others will choose not to leave a message and just want to call back. Our services are charged by the call handled, not by the message taken. We don't handle calls for free just because a message isn't received. How crazy would that be? We are paid to handle all calls for our clients. They are not however charged for hangup, fax tone, junk calls, or wrong numbers. All of this information is also clearly stated on our website.For this client to state that we weren't up front with our charges is silly at best. [redacted] was very patient with this client who wanted to do nothing but yell and argue. Some[redacted]es listening is required. Unfortunately, the clients own words clearly show how she conducted herself. Anyone can clearly look up the facts presented and see the client was simply incorrect in her assertions. [redacted] spent at least 20 minutes with her on the phone explaining and re-explaining everything to her. The actual cause of the complaint is because her account was disconnected because she continues not to pay her bill in a timely fashion. When someone has a bill that is 120 days old, yes - we will disconnect them. [redacted] is anything but rude to any caller but will keep the caller focused on the issue at hand and once the issue is answered and re-answered, she will simply ask if there is anything more she can help the caller with. This caller didn't seem to want to accept any answer she was given. Care Reality is the name of her business. I wish she "Cared" enough to be reasonable and simply pay her bills in a timely manner moving forward.Sincerely,[redacted]

Review: I began service with this company in November of 2014. I am a counseling office and like the fact that calls were to be answered by a person. Many of my callers are not going to discuss their difficulties with office procedures because of the nature of their relationship with the office and therapist. However, in spite of this I became aware of repeated and ongoing problems - the first being put on hold for 15 minutes plus, multiple dropped calls and need to call up to 3 times to leave a message. I called as soon as February with my concerns. I was also put on hold for 15 minutes plus and had to call back a few times for dropped calls. I finally spoke with a customer rep. who was very nice and promised that calls would not be put on hold bc a new computer system was being installed within a week. And bc of the sensitivity of my callers needs, they would make sure that my calls were not put on hold even pending the new computer system.

This did not take place. I had state agencies report the exact same trouble in reaching me and they had to contact me via email because they could not leave a message. I had other clients tell me that some answering specialists staff were very rude as well. I called Answering Specialists again in March and left multiple messages for a call back and did not receive a return call. I still did not cancel my contract which I now realize I should have done.

When I had more and more complaints, I called again in April. I spoke with a representative who stated that the new computer system was not installed yet, but that they could not promise "no holds." She listened carefully and determined that staff must be putting calls on a "private hold" when they were busy so they could come back to the call themselves rather than it going into a call bank (to get credit for the call I wonder?). She said that she would put a stop to this and would send me an email with the interventions and plans they would have in place. I never received an email.

In May, I was again made aware that these same problems were going on and that additionally, there was often extreme background noise and that they could not hear the person answering the calls. Additionally, I had multiple messages with incorrect phone numbers. I made a few calls myself and had the rude staff, background noise and extreme long hold times.

So finally, I cancelled my account after signing on with another company. And in that call, the noise was so bad that I couldn't hear the representative. and was put on an extended hold. The account staff I dealt with, PH, was pleasant and appeared concerned about the difficulties I mentioned above, thanked me for my feedback and cancelled my contract right away. However, she failed to mention that my credit card would be immediately charged an amount due and did not review the amount due. The charge was put through immediately and I only became aware of this the next morning when my account was overdrawn. She did not ask if I wanted it run that day, the next day, etc. so that I could have transferred money and budgeted. I have NEVER seen a company conduct itself in this way. Very unprofessional.

When I contacted her regarding this, she had the nerve to ask me if I cancelled the service bc I had a balance due. I have been extremely respectful, clear, patient and professional in my contact with this company. I have lost many clients and money because of the service provided and I had to pay more money to get set up with a new company within 6 months of starting with Answering Specialists (when I should have cancelled within 3 months) - and she said this. I called to get her supervisors name, but the answering staff did not understand my request, transferred me around, and 45 minutes later I was told to send an email to account management.....

It was the final straw. This company's unprofessional behavior has been the rule rather than the exception. I have never filed a complaint but I want to do my part to help other small businesses avoid making the same mistake I did. I should have reviewed the Revdex.com complaints before contracting with this company. The few that I just read are very similar to my own experiences. I am with another company now, with no problems.

I want an admission of my experiences with this company and an apology.Desired Settlement: I want an admission of my experiences with this company and an apology.

Business

Response:

It is always frustrating when a customer is untruthful and posts a complaint because of collection issues.We NEVER put any customer on hold for anything close to 15 minutes. We wouldn't be in business. We did have longer holds than normal during the month of April when we were switching from one system to another. That switch has been completed for 3 weeks now and everything is flowing smoothly again. Currently our normal hold time - when we have to place someone on hold is less than 30 seconds in most hours. There is always the occasional longer hold but most calls now never get put on hold at all. She is correct that we can't promise "no Holds" But it something we are certainly striving for and I would invite anyone to call and try our service. We do offer a free trial period so that interested customers can experience the service before committing to using us on a regular basis.The real reason for this complaint is that we were forced to charge [redacted]'s 4 months of outstanding invoices to her credit as she authorized when she signed up for our services. When she found out that we had indeed made these charges - she immediately posted this complaint. We were a great service as long as she wasn't paying us - but now we are the worst thing ever. Please pay your bills next time and you can avoid being cut off.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received, your complaint will be closed Administratively Resolved]

Revdex.com,

I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[To assist us in bringing this matter to a close, we would like to know your view on the matter.]

Regards,

[redacted] I assumed with the professionalism I encountered with this company that I would receive the type of response that I did. Rather than a respectful response with actual action, the facts are skewed and my credibility attacked. My service was not cut off - I cancelled my contract after hiring Answer United. My complaint is not based on finances as is evidenced by my lack of request for any financial restitution. My complaint was only to educate future possible customers. Evidence of one of my concerns stated in my complaint is below. When I spoke to her, she stated that her hold time was 10 minutes +.On Apr 1, 2015, at 10:05 AM,

"[redacted] (DFPS)" <J[redacted]>

wrote:I have tried to reach you at [redacted] but each time I call

I am placed on hold for several minutes and I finally hang up. When I

asked that I not be placed on hold, they would not take my message.Please call me as soon as possible.

Thanks!

I won't be communicating back and forth about this further. I encourage the owners to make their own calls to their service anonymously and see the facts rather than defaulting to attacks and their advertising spiel. If they provided what they advertised, I would still be a customer. If they had better customer service and ethics - I would not have filed a complaint.