We have attached the recorded voice file and the authorization which are both very clear and are not distorted at allthe recording is from a man named [redacted] and this call was accepted by Tom W***We have no record of any attempt of Mr W [redacted] trying to reach us via email, which is our suggested method of communication and we do check email days a weekwe have not received any messages from himplease advise as to what it is Mr W [redacted] is asking for and as always, we will resolve any issueHis complaint stats he wants to straighten this out but we dont know what that meansWe are happy that [redacted] son was able to reach him as it appears that without our service, his call would not have gone through
If we received a payment and the customer is still receiving communications from us it's because the account information provided was not correctWe searched our payments received for money orders from Moriches NY and found the attachedThe account number referenced on the payment does not come up in our systemIn order to clear the account, we require the mobile number or correct auth codeonce the customer provides us with the correct information we can clear the account
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: As expected, the business has entirely failed to address the facts that: The collect call was quoted to cost 15.99, not over as they are asking for currently (This is the only part of the recording that I could understand beyond her name; see below) The collect call was NEVER clearly identified to be facilitated by 3gcollect and the quality of the call was so poor that my girlfriend and I could barely understand each otherMoreover, I could ONLY understand that it was her that was calling and accepted the call because she was in the hospitalTerms were NEVER clearly given for payment, including whom to pay or method of payment I continue to be harassed multiple times per day regarding this situation and have yet not been provided any sort of proof that this company facilitated the call nor that I am not handing credit card information to some sort of scamThe over complaints regarding this company registered with the Revdex.com indicate that my experience is neither rare nor justified In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
(Although this case was previously marked Resolved because the consumer accepted the business statement, the consumer called on to ask that it be re-opened Her explanation can be found below: Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I had a complaint that was supposed to have been resolved with you before Christmas, case number [redacted] 3G collect was to have cleared my account since it was paid in full many weeks ago, like by Thanksgivens, and they are harassing me for paymentThey claimed they had the money but didn't know where to apply the payment even though the payment listed the autho code they issued to the payment and was displayed cleared on the front of the money orderThey asked for additional information which I give and that should have been the end of this problem but as of today at 11:08am I am still receiving calls from them demanding payment which I do not oweI am done with this crapThese people need to stop double charging meThey need to stop harassing meEnough already In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
our rates are clearly announced before we allow the call to connectwe ask the receiving party to press "1" to agree to the charges, then press "3" to allow us to bill the call and then we ask for a recorded authorization.we do not have any control over the mobile service or the quality of the connection and mobile service coveragedue to the short duration of the call, we are willing to offer a discount if paid by check or money ordera payment in the amount of can be sent to [redacted] ***
on Nov [redacted] there were attempted calls made to ###-###-#### which resulted in a total network time of over minuteswe have the recorded authorization on file from [redacted] only one call was connected for only seconds so we will credit the accountour contact information is listed on our website and an email address is sent along with the invoice
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI have remitted the payment of $by check via mail as requested on Friday August **, Let this message serve as notice that I no longer require a phone calls and text messages every single day except SundayThe money had been sent via the requested method, and this takes timeI do not want daily phone callsThanks Sincerely, [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
The phone number attached to the phone is *** however I fail to see how this makes a difference in the process of paying my bill since I used the number on the money order they requested I useThis is just another excuse to abuse the public and get what they can getNow you have all that you need loose my number and my info and do not contact me again
we have not received payment from this customerif they did send us a check, they may have forgotten to include the mobile number on the check so we could not clear the accountif the can send us the check number, we can research and see if payment without phone number was receivedwith regard to
contact, we respond to EVERY email and EVERY reply to our messages within to hours so no message goes unansweredwe do not provide phone number because we are not set up for call center support. once customer can identify the payment, we can clear their account
call date: Oct ***, 2016Call Time 5:pmfrom: ***caller name: CbfiveNumber of attempted calls: on Oct ***, on oct ***Number if completed calls 2, on Oct ***Completed call duration: seconds and secondsPhysical address not availableCharges: $plus tax and surcharge and carrier fees for a total of $per completed call
we researched account #*** and made the necessary adjustments in our systemCurrent balance is zero and no further communications will be made related to this invoiceThank you
the customers information is inaccurateour rates are clearly announced, 15.99, plus tax and surcharges for up to minutesand we ask customer to opt in separate times, before processing and billing the callwe will refund the customer if they send us their mailing addresssend mailing
information to ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
The mobile coverage was NOT the issueThe issue was the service of the collect callThe caller was not able to communicate because of faults in the outgoing call mechanism, which is what you presumably pay for by using your serviceAs such, the service of an adequate phone call was not actually provided and cannot ethically be charged for
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
in order to check the account we need the mobile number that received the collect callit is most likely that when the payment was made, the customer did not include the mobile number so we could not clear the accountplease provide check number and name on the payment as well as the mobile
numberif a check was received we can clear the account
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
This customer placed several calls using our networkbefore we allow any calls to be processed, the called party is asked to press "1" to accept and agree to pay for the call, then press "3" to allow us to use their mobile phone for billingIn addition, the caller must record their name and say "I
authorize" We have the customers authorization on file and it can be accessed by logging into our website using the mobile number and auth code(*** ***, I authorize) we also have email address and contact information listed on the website as wellwe do not maintain operators as we are a small businesscurrent outstanding balance is $for multiple callsif paying by check or money order, we will credit half that amount to clear the entire accountsend payment to 3G, ** *** *** *** *** ** *** and include mobile number
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because: I need from the business: the date, time, address, duration, and location of the call(s), please.Thank you. -*** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
We have attached the recorded voice file and the authorization which are both very clear and are not distorted at allthe recording is from a man named [redacted] and this call was accepted by Tom W***We have no record of any attempt of Mr W [redacted] trying to reach us via email, which is our suggested method of communication and we do check email days a weekwe have not received any messages from himplease advise as to what it is Mr W [redacted] is asking for and as always, we will resolve any issueHis complaint stats he wants to straighten this out but we dont know what that meansWe are happy that [redacted] son was able to reach him as it appears that without our service, his call would not have gone through
If we received a payment and the customer is still receiving communications from us it's because the account information provided was not correctWe searched our payments received for money orders from Moriches NY and found the attachedThe account number referenced on the payment does not come up in our systemIn order to clear the account, we require the mobile number or correct auth codeonce the customer provides us with the correct information we can clear the account
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: As expected, the business has entirely failed to address the facts that: The collect call was quoted to cost 15.99, not over as they are asking for currently (This is the only part of the recording that I could understand beyond her name; see below) The collect call was NEVER clearly identified to be facilitated by 3gcollect and the quality of the call was so poor that my girlfriend and I could barely understand each otherMoreover, I could ONLY understand that it was her that was calling and accepted the call because she was in the hospitalTerms were NEVER clearly given for payment, including whom to pay or method of payment I continue to be harassed multiple times per day regarding this situation and have yet not been provided any sort of proof that this company facilitated the call nor that I am not handing credit card information to some sort of scamThe over complaints regarding this company registered with the Revdex.com indicate that my experience is neither rare nor justified In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
credit has been issued
(Although this case was previously marked Resolved because the consumer accepted the business statement, the consumer called on to ask that it be re-opened Her explanation can be found below: Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I had a complaint that was supposed to have been resolved with you before Christmas, case number [redacted] 3G collect was to have cleared my account since it was paid in full many weeks ago, like by Thanksgivens, and they are harassing me for paymentThey claimed they had the money but didn't know where to apply the payment even though the payment listed the autho code they issued to the payment and was displayed cleared on the front of the money orderThey asked for additional information which I give and that should have been the end of this problem but as of today at 11:08am I am still receiving calls from them demanding payment which I do not oweI am done with this crapThese people need to stop double charging meThey need to stop harassing meEnough already In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
our rates are clearly announced before we allow the call to connectwe ask the receiving party to press "1" to agree to the charges, then press "3" to allow us to bill the call and then we ask for a recorded authorization.we do not have any control over the mobile service or the quality of the connection and mobile service coveragedue to the short duration of the call, we are willing to offer a discount if paid by check or money ordera payment in the amount of can be sent to [redacted] ***
on Nov [redacted] there were attempted calls made to ###-###-#### which resulted in a total network time of over minuteswe have the recorded authorization on file from [redacted] only one call was connected for only seconds so we will credit the accountour contact information is listed on our website and an email address is sent along with the invoice
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI have remitted the payment of $by check via mail as requested on Friday August **, Let this message serve as notice that I no longer require a phone calls and text messages every single day except SundayThe money had been sent via the requested method, and this takes timeI do not want daily phone callsThanks Sincerely, [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
The phone number attached to the phone is *** however I fail to see how this makes a difference in the process of paying my bill since I used the number on the money order they requested I useThis is just another excuse to abuse the public and get what they can getNow you have all that you need loose my number and my info and do not contact me again
we have not received payment from this customerif they did send us a check, they may have forgotten to include the mobile number on the check so we could not clear the accountif the can send us the check number, we can research and see if payment without phone number was receivedwith regard to
contact, we respond to EVERY email and EVERY reply to our messages within to hours so no message goes unansweredwe do not provide phone number because we are not set up for call center support. once customer can identify the payment, we can clear their account
call date: Oct ***, 2016Call Time 5:pmfrom: ***caller name: CbfiveNumber of attempted calls: on Oct ***, on oct ***Number if completed calls 2, on Oct ***Completed call duration: seconds and secondsPhysical address not availableCharges: $plus tax and surcharge and carrier fees for a total of $per completed call
we researched account #*** and made the necessary adjustments in our systemCurrent balance is zero and no further communications will be made related to this invoiceThank you
the customers information is inaccurateour rates are clearly announced, 15.99, plus tax and surcharges for up to minutesand we ask customer to opt in separate times, before processing and billing the callwe will refund the customer if they send us their mailing addresssend mailing
information to ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
The mobile coverage was NOT the issueThe issue was the service of the collect callThe caller was not able to communicate because of faults in the outgoing call mechanism, which is what you presumably pay for by using your serviceAs such, the service of an adequate phone call was not actually provided and cannot ethically be charged for
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
in order to check the account we need the mobile number that received the collect callit is most likely that when the payment was made, the customer did not include the mobile number so we could not clear the accountplease provide check number and name on the payment as well as the mobile
numberif a check was received we can clear the account
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
This customer placed several calls using our networkbefore we allow any calls to be processed, the called party is asked to press "1" to accept and agree to pay for the call, then press "3" to allow us to use their mobile phone for billingIn addition, the caller must record their name and say "I
authorize" We have the customers authorization on file and it can be accessed by logging into our website using the mobile number and auth code(*** ***, I authorize) we also have email address and contact information listed on the website as wellwe do not maintain operators as we are a small businesscurrent outstanding balance is $for multiple callsif paying by check or money order, we will credit half that amount to clear the entire accountsend payment to 3G, ** *** *** *** *** ** *** and include mobile number
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because: I need from the business: the date, time, address, duration, and location of the call(s), please.Thank you. -*** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***