attached is the recorded authorization from *** ***in addition to recording his name, he pressed "1" to accept and agree to pay for this callHe also pressed "3" to allow us to use his number for billing** *** has been harassing our customer service staffThis call was made on Aug
*** and we have received numerous messages from him however he would not provide his phone number or account number so we could not assist himAt this time his outstanding balance is $for services rendered and we expect paymentOur rates are clearly announced, he agreed to pay and we provided the serviceThank you
a credit was issued on 12/** prior to us receiving this complaintwe received an inquiry and our service rep confirmed the call was in fact less than seconds in duration so credit was issuedthere is no balance due on the account at this timeThank you
Our late fees do not increase until after days from when the service was providedOur customer services reps reply to all emails within to hours so if a request was made via email for us to resend the auth code, it was responded toAdditionally, the auth code needed to pay on line is sent
every day in a text messageWe are more then happy to accept the original amount of the call, ($19.99) if paid by check or money orderpayement can be sent to ** *** *** *** *** ** ***Please include the mobile number with payment so it can be credited to the correct account
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
my best understanding 3G ignored my request -- and provided a canned response to go to their website.I have disabilityTyping is difficultI could not log on -- and will not attempt another tryAs stated today:I request that you contact the business againReiterate that I need and require the following information (for each and every alleged call): datetimelocation (specific address)duration costAfter receiving that information, I am prepared to move forward.Thanks,*** ***, consumer
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolvedAs long as the phone calls and text messages stop as well as a balance
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolvedI will be sending the payment via check to the requested address as per their instructionsThank you so much for your help in this matter
Sincerely,
*** ***
the reason for the additional $fee is because the invoice is over days past duethe $is a late fee which we will gladly waive if paid by check or money ordercustomer can send payment * ** *** ** *** *** *** *** ** ***please make sure to include the mobile number
The call in question did in fact connected on Jan *** and remained connected for close to minutesOur rates are clearly stated prior to the call connecting and the receiving party is asked three (3) times to confirm(press to accept and agree to pay, press to allow us to contact you for
billing and then record an authorization)We can be reached by email and by replying to one of our text message invoices as well as through our websiteif the customer is looking for a discount, we will offer a one time discount of $if paid by check or money orderpayment should be mailed within days to ** *** *** *** *** ** ***thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
If we received a payment and the customer is still receiving communications from us it's because the account information provided was not correct. We searched our payments received for money orders from Moriches NY and found the attached. The account number referenced on the payment does not come...
up in our system. In order to clear the account, we require the mobile number or correct auth code. once the customer provides us with the correct information we can clear the account.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I stated that I heard my sons name and gave mine but that is it. The call was dropped I never heard anything about charges or what the call was even about. It was an unintelligible automated voice. My son did not use your service to get through to me as I have stated before the call was dropped. My son called on a borrowed patients cell phone. Yes I have used your contact link available on your web site but no response. I have tried to call numerous times to no avail all the prompts direct me to issue a credit card which I will not do. The calls and texts are harassing and I have tried to block everyone of them but the next day another text and call from a seemingly endless supply of numbers. I did state my desired outcome in the original complaint which I will paste here
I want the charges dismissed and I want the harassment of the calls and texts to stop as they are disrupting my life. I'm disabled and the stress is putting a further strain on my health.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
We have attached the recorded voice file and the authorization which are both very clear and are not distorted at all. the recording is from a man named [redacted] and this call was accepted by Tom W[redacted]. We have no record of any attempt of Mr W[redacted] trying to reach us via email, which is our...
suggested method of communication and we do check email 6 days a week. we have not received any messages from him. please advise as to what it is Mr W[redacted] is asking for and as always, we will resolve any issue. His complaint stats he wants to straighten this out but we dont know what that means. We are happy that [redacted] son was able to reach him as it appears that without our service, his call would not have gone through.
(Although this case was previously marked Resolved because the consumer accepted the business statement, the consumer called on 12/**/15 to ask that it be re-opened. Her explanation can be found below: Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I had a complaint that was supposed to have been resolved with you before Christmas, case number [redacted]. 3G collect was to have cleared my account since it was paid in full many weeks ago, like by Thanksgivens, and they are harassing me for payment. They claimed they had the money but didn't know where to apply the payment even though the payment listed the autho code they issued to the payment and was displayed cleared on the front of the money order. They asked for additional information which I give and that should have been the end of this problem but as of today at 11:08am I am still receiving calls from them demanding payment which I do not owe. I am done with this crap. These people need to stop double charging me. They need to stop harassing me. Enough already.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
They said they would charge my phone bill.. I am not being charged on a separate bill. If Rogers Communications won't add the charge to my bill, I am very sorry but that is not my issue.. I am contacting the CRA, RCMP and FBI units that need to be notified of this incident.. Please have this matter closed
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
our rates are clearly announced prior to connecting the call. the receiving party presses "1" to accept, then "3" to allow us to use the mobile number for billing. then the customer records their name which is stored online. late fees are applied after an account is 30 days past due. we are willing...
to waive the late fees if customer pays by check or money order. payment can be sent to [redacted]. make sure to include mobile number with payment.
prior to processing any call, our rates are clearly announced. $15.99, plus taxes surcharges for up to 30 minutes. we ask the customer to agree to pay that amount by pressing 1, then we ask the called party to press 3 to allow us to use their number for billing. we also ask the called party to...
record their name. the total cost of a call is $21.75 so 2 calls would be $43.50. we have attached the call details for review. we are willing to discount the total amount due if payment is made within the next 10 days. we will accept check or money order in the amount of $28.00 for both calls. Payment can be sent to 3G Collect, [redacted]. please include mobile number.
a credit has been issued on this account. No payment is due. a network query indicates that mobile coverage was weak on the receiving end of this call which caused the disconnect.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I have remitted the payment of $28 by check via mail as requested on Friday August **, 2016 . Let this message serve as notice that I no longer require a phone calls and text messages every single day except Sunday. The money had been sent via the requested method, and this takes time. I do not want daily phone calls. Thanks.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
As expected, the business has entirely failed to address the facts that: 1. The collect call was quoted to cost 15.99, not over 23 as they are asking for currently (This is the only part of the recording that I could understand beyond her name; see below) 2. The collect call was NEVER clearly identified to be facilitated by 3gcollect and the quality of the call was so poor that my girlfriend and I could barely understand each other. Moreover, I could ONLY understand that it was her that was calling and accepted the call because she was in the hospital. Terms were NEVER clearly given for payment, including whom to pay or method of payment. 3. I continue to be harassed multiple times per day regarding this situation and have yet not been provided any sort of proof that this company facilitated the call nor that I am not handing credit card information to some sort of scam. The over 100 complaints regarding this company registered with the Revdex.com indicate that my experience is neither rare nor justified.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
attached is the recorded authorization from *** ***in addition to recording his name, he pressed "1" to accept and agree to pay for this callHe also pressed "3" to allow us to use his number for billing** *** has been harassing our customer service staffThis call was made on Aug
*** and we have received numerous messages from him however he would not provide his phone number or account number so we could not assist himAt this time his outstanding balance is $for services rendered and we expect paymentOur rates are clearly announced, he agreed to pay and we provided the serviceThank you
a credit was issued on 12/** prior to us receiving this complaintwe received an inquiry and our service rep confirmed the call was in fact less than seconds in duration so credit was issuedthere is no balance due on the account at this timeThank you
Our late fees do not increase until after days from when the service was providedOur customer services reps reply to all emails within to hours so if a request was made via email for us to resend the auth code, it was responded toAdditionally, the auth code needed to pay on line is sent
every day in a text messageWe are more then happy to accept the original amount of the call, ($19.99) if paid by check or money orderpayement can be sent to ** *** *** *** *** ** ***Please include the mobile number with payment so it can be credited to the correct account
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
my best understanding 3G ignored my request -- and provided a canned response to go to their website.I have disabilityTyping is difficultI could not log on -- and will not attempt another tryAs stated today:I request that you contact the business againReiterate that I need and require the following information (for each and every alleged call): datetimelocation (specific address)duration costAfter receiving that information, I am prepared to move forward.Thanks,*** ***, consumer
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolvedAs long as the phone calls and text messages stop as well as a balance
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolvedI will be sending the payment via check to the requested address as per their instructionsThank you so much for your help in this matter
Sincerely,
*** ***
the reason for the additional $fee is because the invoice is over days past duethe $is a late fee which we will gladly waive if paid by check or money ordercustomer can send payment * ** *** ** *** *** *** *** ** ***please make sure to include the mobile number
The call in question did in fact connected on Jan *** and remained connected for close to minutesOur rates are clearly stated prior to the call connecting and the receiving party is asked three (3) times to confirm(press to accept and agree to pay, press to allow us to contact you for
billing and then record an authorization)We can be reached by email and by replying to one of our text message invoices as well as through our websiteif the customer is looking for a discount, we will offer a one time discount of $if paid by check or money orderpayment should be mailed within days to ** *** *** *** *** ** ***thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
If we received a payment and the customer is still receiving communications from us it's because the account information provided was not correct. We searched our payments received for money orders from Moriches NY and found the attached. The account number referenced on the payment does not come...
up in our system. In order to clear the account, we require the mobile number or correct auth code. once the customer provides us with the correct information we can clear the account.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I stated that I heard my sons name and gave mine but that is it. The call was dropped I never heard anything about charges or what the call was even about. It was an unintelligible automated voice. My son did not use your service to get through to me as I have stated before the call was dropped. My son called on a borrowed patients cell phone. Yes I have used your contact link available on your web site but no response. I have tried to call numerous times to no avail all the prompts direct me to issue a credit card which I will not do. The calls and texts are harassing and I have tried to block everyone of them but the next day another text and call from a seemingly endless supply of numbers. I did state my desired outcome in the original complaint which I will paste here
I want the charges dismissed and I want the harassment of the calls and texts to stop as they are disrupting my life. I'm disabled and the stress is putting a further strain on my health.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
We have attached the recorded voice file and the authorization which are both very clear and are not distorted at all. the recording is from a man named [redacted] and this call was accepted by Tom W[redacted]. We have no record of any attempt of Mr W[redacted] trying to reach us via email, which is our...
suggested method of communication and we do check email 6 days a week. we have not received any messages from him. please advise as to what it is Mr W[redacted] is asking for and as always, we will resolve any issue. His complaint stats he wants to straighten this out but we dont know what that means. We are happy that [redacted] son was able to reach him as it appears that without our service, his call would not have gone through.
(Although this case was previously marked Resolved because the consumer accepted the business statement, the consumer called on 12/**/15 to ask that it be re-opened. Her explanation can be found below: Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I had a complaint that was supposed to have been resolved with you before Christmas, case number [redacted]. 3G collect was to have cleared my account since it was paid in full many weeks ago, like by Thanksgivens, and they are harassing me for payment. They claimed they had the money but didn't know where to apply the payment even though the payment listed the autho code they issued to the payment and was displayed cleared on the front of the money order. They asked for additional information which I give and that should have been the end of this problem but as of today at 11:08am I am still receiving calls from them demanding payment which I do not owe. I am done with this crap. These people need to stop double charging me. They need to stop harassing me. Enough already.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
They said they would charge my phone bill.. I am not being charged on a separate bill. If Rogers Communications won't add the charge to my bill, I am very sorry but that is not my issue.. I am contacting the CRA, RCMP and FBI units that need to be notified of this incident.. Please have this matter closed
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
our rates are clearly announced prior to connecting the call. the receiving party presses "1" to accept, then "3" to allow us to use the mobile number for billing. then the customer records their name which is stored online. late fees are applied after an account is 30 days past due. we are willing...
to waive the late fees if customer pays by check or money order. payment can be sent to [redacted]. make sure to include mobile number with payment.
prior to processing any call, our rates are clearly announced. $15.99, plus taxes surcharges for up to 30 minutes. we ask the customer to agree to pay that amount by pressing 1, then we ask the called party to press 3 to allow us to use their number for billing. we also ask the called party to...
record their name. the total cost of a call is $21.75 so 2 calls would be $43.50. we have attached the call details for review. we are willing to discount the total amount due if payment is made within the next 10 days. we will accept check or money order in the amount of $28.00 for both calls. Payment can be sent to 3G Collect, [redacted]. please include mobile number.
credit has been issued.
a credit has been issued on this account. No payment is due. a network query indicates that mobile coverage was weak on the receiving end of this call which caused the disconnect.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I have remitted the payment of $28 by check via mail as requested on Friday August **, 2016 . Let this message serve as notice that I no longer require a phone calls and text messages every single day except Sunday. The money had been sent via the requested method, and this takes time. I do not want daily phone calls. Thanks.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
As expected, the business has entirely failed to address the facts that: 1. The collect call was quoted to cost 15.99, not over 23 as they are asking for currently (This is the only part of the recording that I could understand beyond her name; see below) 2. The collect call was NEVER clearly identified to be facilitated by 3gcollect and the quality of the call was so poor that my girlfriend and I could barely understand each other. Moreover, I could ONLY understand that it was her that was calling and accepted the call because she was in the hospital. Terms were NEVER clearly given for payment, including whom to pay or method of payment. 3. I continue to be harassed multiple times per day regarding this situation and have yet not been provided any sort of proof that this company facilitated the call nor that I am not handing credit card information to some sort of scam. The over 100 complaints regarding this company registered with the Revdex.com indicate that my experience is neither rare nor justified.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]