Aphrodite's Reviews (%countItem)
Aphrodite's Rating
Address: 13595 SW 134th Ave SUITES 207, 208, 209, 203, Miami, Florida, United States, 33186-4577
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I ordered 3 bracelets with crystals. They arrived and NO CRYSTALS. I returned the item and now they refuse to give me my money back
Ordered on 11/22/2018
"Tree of Life" Heart Edition Charm Bracelet with Austrian Crystals Ã? 3 $59.85
Discount (WIN20) $-11.97
Subtotal $47.88
Shipping $0.00
FL State Tax $2.87
Hillsborough County Tax $0.48
Total $51.23 USD
I just want my money back
The customer states that they returned the items to our office, without providing us a tracking number and locating this package in the return center or having USPS track and see where this package is we cannot issue a refund. We need to get the products back at our facility in order to process a refund.
I ordered a bracelet on line when I received it it was too big for my wrist. I contacted them and was told we don't give refunds I would have to get something else but they expect me to pay for shipping.
I do not wish to get any other product from them want my refund $34.99.
Also, ther was nothing stating no refunds.
Thank yoi
Product_Or_Service: Cube Charm Metal Bracelet
Refund I want my money back.
The buyer did have the option to return the item to us for a full refund. We do offer full refunds if the buyer does not want to exchange the item.
We will go ahead and simply refund the buyer and she can keep the item that she received at no charge.
We were not able to respond to this message prior due to not receiving notification of this complaint. We do apologize for that because we take the most pride in being able to resolve these issues and have happy customers.
Forwarded message
From: ***
Date: Wed, Jan 23, 2019 at 6:17 PM
Subject: Re: Revdex.com Complaint Case# *** (Ref#XXX-XXXXXXXX-XXXXXXXX-XX-XXXX)
To: Revdex.com
Thank you so much for your help monies were refunded to me.
My only disagreement with there response was that they offered me a refund incorrect I was told they don't give refunds.
Again thank you
Placed order and within seconds asked for it to be canceled, was told money would be refunded, 2 months, still no refund.
Ordered bracelet set in early December, immediately after hitting submit, didn't mean to, changed my mind right at the end, I reached out to cancel order. No phone number anywhere to call, sent email. Auto response to,d me they would respond within 72 hours, took much longer. Many emails back and forth, same thing, they promise refund, doesn't come. I don't have the bracelets and they have my money. I just want my money refunded.
Refund my money.
We have attached proof of deliver and proof of refund. We have told the customer more than once that we did refund her. Please review attached document to see evidence.
(The consumer indicated he/she DID NOT accept the response from the business.)
The original response from this business was they were checking to see if the order could be cancelled. Every response took 24 to 72 hours. They finally told me they would refund the money but gave no confirmation (until I went to Revdex.com) of any refund. I have checked and double checked my account, no refund from December 1 through February 20. I see their copy on their end showing a refund but it certainly hasn't made its way to me. I have even allowed for processing time. Frankly, based on their previous responses I don't believe them.
Please contact your merchant as we have already processed the refund and the funds were removed from our account.
Thank you
I ordered a necklace & bracelet for $49.95. Before I could review my order I was charged $99.90 for 2 necklaces & bracelets. I emailed the error.
Nov. 27,2017 the $99.90 was deducted from my bank acct. I was sent an email that they would try to take care of the problem. This back and forth continued until Dec. 23,2017 when I received 2 bracelets with a notice "the package has arrived". No necklaces. I emailed them and they sent me back an email of all the reasons this could have happened. Someone named *** me an email abut how he would take care of things. They still have my money and I have 2 bracelets. I also put in a claim to my bank.
I want 1 necklace that matches the bracelet. I will return the second bracelet. I want $49.95 returned to my bank account. I certainly cannot afford $99.90 nor do I have a need for 2 bracelets & 2 necklaces. I notified the company as soon as I saw the error which was on Nov. 27, 2017.
We have already refunded the order for the buyer to her credit card that was used. We are also going to ship her the missing necklace.
Thank you
(The consumer indicated he/she DID NOT accept the response from the business.)
Money returned to my bank account. Still waiting for product. Until I get that I will remain dissatisfied.
We did ship the buyer the missing items with expedited shipping and they did get the items already please see tracking information below.
https://tools.usps.com/go/TrackConfirmAction?tRef=fullpage&tLc=3&textXXXXX=&tLabels=XXXXXXXXXXXXXXXXXXXXXX%2C%2C
Thank you
(The consumer indicated he/she ACCEPTED the response from the business.)
I made an order on November 20 they sent the package using usps I didn't receive the package because my address was ineligible or something like that
I made an order on November 20 they sent the package using usps I didn't receive the package because my address was ineligible or something like that I put the right address but in some way they changed it and now they arw tryiny to take away 10 dollars from my money because is their policy I've seen may customer with the same problem
I need my whole money back
Order was placed by the buyer and the buyers are the ones who enter their own shipping address. We then use our shipping system to print out the label and mail the item out. the address that the buyer entered is :
*** DJP-2605 *** DJX-XXXX
733 NW 54TH St
DJP-2605
Santo Domingo FL XXXXX
United States
XXXXXXXXXX
The buyer entered a wrong address as you can see Santo Domingo is not in Florida. We contacted the buyer on 12/15/17 to let him know that his package was returned to us for a bad address and they were able to get the package redelivered for a small $4.99 shipping fee as we had already provided free shipping with the initial mailing of the item that was returned. The buyer refused this option and stated they would not pay to have the item delivered again, and that it was our fault that the address was wrong. Again we use the shipping address that the buyer enters at no time did we alter or change the label. So we then processed the order as a return which has a 25% restocking fee per item. This is the difference of roughly $10 of the buyers original order. We processed the refund and return and have completed our side of the transaction with this buyer. I can provide email interactions if needed.
Thank you
(The consumer indicated he/she DID NOT accept the response from the business.)
I've been trying to get in contact with this bussiness regarding my issue and thet hace the worsr customer service ever they told me to send an email to the supervisor and I sent like 3 emails and I never got a response they sent me a message telling me that I need to change my address because usps could not deliver my package, but they didn't even tried to help me on how to change it, I've been using the same address for years and I receive everything that I order on amazon except for what I order with this business, they change my zip code or I don't know what they did you can check that on the picture
(The consumer indicated he/she DID NOT accept the response from the business.)
I need my money back I don't care about the whole money but they refunded me 30 dollars that I have no receive I've been in contact with my bank several times and they told that I don't have any refund from this business
The buyer has been refunded on our end please check with your bank as we have been told by the merchant that it can take 5-10 days to get the refund.
Order on Nov. 17, 2017 but still did not received yet. Company doesn't wants to refund the money either.
I order the Entwined Silver Metal Bracelet & Necklace on Nov.17, 2017 for $ 59.90 but I still didn't received yet. I send emails to Ms. Amy ( Head of Happiness ) about send me my order or refund the money in my credit card that I used to order. Ms. Amy says that she can't do that and wants me to wait for my order. I am leaving the country on Dec.2017 for my further treatment. I will be back in end of April 2018. It will be almost 22 day now and still I don't have bracelet and necklace or the money in my hand
I am leaving the country on Dec. 17, 2017 and leaving the town on Dec. 14, 2017. So I want the money back. I called XXX-XXX-XXXX today that I found in their email.
Hi there,
This order was processed in a timely manner and shipped out with quicker delivery service and according to the tracking the item was delivered already. XXXXXXXXXXXXXXXXXXXXXX USPS. If the buyer needed the item sooner they could have selected the expedited shipping option and had the item sooner.
Thank you
from: ***
to: Revdex.com
date: Sat, Dec 30, 2017 at 3:54 PM
subject: Re: Revdex.com Complaint Case# *** (Ref#XXX-XXXXXXXX-XXXXXXXX-X-XXX)
signed-by: gmail.com
: Important according to our magic sauce.
Hello, I did received the product but it's damaged and I tried to reach pandora inbox but no response at all yet.
***
( XXX ) XXX-XXXX
Hi there,
We need the customer to send us a picture of the damaged item to our email so that we can replace the item for them.
***@pandorasboxinc.com attn: Erika
unacceptable customer service via email & Facebook messenger
no phone $ (I read somewhere in either website "we don't have a phone #, FB doesn't")
Order placed Nov 25, inquired of ETA since checkout did not give me info, no response on email, looked for phone number and somewhere on their website "we don't need a phone number just like Facebook doesn't." RED FLAG to me as it already feels like a scam. Emailed multiple times to ask for ETA or further info, nothing. Facebook messenger persons simply refers me to the one email address they have. Fed up, I replied to my previous emails to CANCEL ORDER & REFUND on Nov 28 (mind you, their website says they respond to emails 24 to 48 hours!) to which goes unanswered. Then they email saying they've shipped when I've clearly already asked for a refund. Now, I wait for the product just so I can return it unopened and eat up $5 for shipping simply because the "company" departments don't seem to communicate with each other. I gave up trying to communicate with someone on Nov 30 since "staff" don't seem to talk to each other.
Complete refund on the $19.99 + the $4.99 shipping/handling that I now have to pay to send it back because they STILL shipped it even though I asked for a refund. NOTE: the $19.99 should be refunded in full (read: no restocking fee as the items will be shipped unopened).
The buyer purchased the item during black friday madness, we did have comunication with her and let her know that we would try our best to get the order canceled if possible but that it was already processing. The label and shipping was created on the same day as the the buyer requested cancellation but unfortunately the item was shipped out already when we got the buyers cancellation email.
(The consumer indicated he/she DID NOT accept the response from the business.)
As shown on the attached, I requested for a refund as early as 11/17. They didn't ship the item until 11/28z
THe buyer made the purchase and sent us emails to cancel her order and at that time we had already processed her order and prepared it for shipping at which time we cannot process a refund or cancellation.
Date purchased 11/29/17
order # XXXXXXXXX
Tree of Life charm bracelets (2) $39.98
Tree of Life earrings $12.57
Total paid AMEX $52.55
I have sent several emails requested shipping information. No reply at all. They send me 2 emails a day to buy more merchandise though. These are Christmas gifts. Please help.
To let people know that they are not a good business to deal with...
Hi there,
As per USPS the items were delivered to the buyer already please see tracking number below.
XXXXXXXXXXXXXXXXXXXXXX
Thank you
Placed order for two (2) items. 4 pc black retro chokers - $14.95.
and Tree of Life Bracelets $19.99
Did not receive the 4 pc black retro chokers. Sent emails and they did not respond. I notified my charge card and they disputed the $14.95.
Returned the bracelets, very poor quality, stones were not there. Have not heard about a refund on the bracelets in the amount of $19.99.
This store advertises on Facebook. I am afraid it is a scam.
Product_Or_Service: 4 pc choker set and bracelets
Order_Number: XXXXXXXXX
Refund Want a refund in the amount of $19.99 for the poor quality bracelets.
To Whom It may concern:
We did mail out the order for the buyer and they did get the bracelets. We have evidence that we did respond to the buyers emails and they actually just placed their order on October 23rd and the order was delivered on October 28th. The Chokers that are on her order do take 2-4 weeks for delivery and we advised the buyer of this at the time of purchase. The buyer then told us that the bracelets arrived broken and we responded by asking for a picture of the damages to which the buyer has not sent or responded to. We are more than willing to replace any items that are broken or defective. We are not a scamming company we are legitimate and did process all of the buyers requests in a timely manner. I have copies of the emails, trackings, and the original order invoice. I can provide all of it upon request.
Thank you for your time.
(The consumer indicated he/she DID NOT accept the response from the business.)
Never received any e-mails from the company regarding the chokers, broken bracelets. I returned the broken bracelets to the company via
USPS on 10/30/2017 and have not heard from the company regarding a refund. They never sent an e-mail to send a picture of the broken bracelets. All I want from the company is a refund in the amount of $19.99 fro the bracelets.
Attached are the emails that we did send in response to the clients complaints. We need the buyer to please provide the tracking number for the package returned as we have not gotten it at our office. Once we get the damaged item we will process the refund.
(The consumer indicated he/she DID NOT accept the response from the business.)
Did not receive the above referenced e-mails. If I did I would not be going to all this trouble. The tracking no for the bracelets that are shipped is: XXXX XXXX XXXX XXXX XXXX XX. Checked on the tracking and it is in transient to Miami. Thank you.