Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: When I initially over the phone with Brian G [redacted] made the arrangements he stated and I quote, "the price will not go up like other companies like to do"I informed MrG [redacted] of everything I needed movedWith everything I needed moved and added nothing and subtracted one item from that list my price shouldn't have gone upI wasn't told until after my things were packed that the price "could " go up "but probably not" by the moversHow can in fair dealings can a company promise one thing and do completely the opposite? I wouldn't have went with this company at all if I had know they were going to lie continuously and up my prove after taking control of my belongingsSo, how can their employee to get business misrepresent what the companies policies are? If I were told after giving the list of what I needed moved and I was informed it doesn't matter what you have it will in the end go off of square footage to determine price, I would have moved my belongings myself and saved roughly $ In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Actually you stated the movers did not have access to my building and I was charged appropriatelyI am asking you, the company I made the contract with to explain what exactly you meanWhy was was I accessed $upon deliver? And how would your customer know I would be accessed that? Your company promised me certain expectations and did not deliverYou have not answered my questions via Revdex.com & I do not feel comfortable contacting you since your company managers, thus far have been rude & have not kept their wordI would appreciate answers to my questions
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I cancelled the order outside their day windowThe truck has not been dispatched as they are only two towns away from my location and not "on the way"I placed the order on and cancelled it on Ten days would have made it The pick up date was either 9/ [redacted] or 9/**I have stopped payment with the credit card company In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The car wasn't picked up by your business according to the contract You left me hanging with no indication when the car will be picked Since I had to fly out I left the car at someone's driveway I had to scramble around and find another vendor the last minute and it cost me $extra Speaking of the very bad business, the personal properties that you picked up on the [redacted] of July still didn't make to Chicago and I think they were lost I cannot get an answer from nobody In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Several times I was told by both a representative and a dispatcher that I would receive my belongings under days, just as I was assured packing was included in my estimateIt was rather deceptive In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] First of allthe driver left of his own accord2nd , the had nothing to do with ApolloI do not know why Apollo keeps mentioning this The Dispatcher for the movers said they would come back the next day and not do this move without Apollo as they were hearing more and more from customers that Apollo was exercising unfair business practicesThere were NO OVERAGES as we were within our 2000lb weight limit per the contract Apollo came on the wrong dayI never called the office and excepted this at ALLI told the dispatcher (Danielle M**) they could come but we were not readyHe replied "That was fine" because they would finish the packThis was not trueThey just wanted to show up to get in the doorI did not have to accept another move day with them as they were too late getting back to meI left them my number and they did not call meWe had to vacate by midnight Apollo was more than aware of thisI was not told EVER that if they came on the wrong day they would rescheduleWhy would I do that ? The day they contracted was in fact not fulfilled by themThe reschedule which I did not accept was also on the wrong date according to their contractAll of this Good Faith non sense was made up by Apollo when they admitted their wrong doing Perhaps they should as their movers to tell the truthIf you look this company up you will find I am one of many that this has happened tooThe truth is absolutely in my favor and their responses prove itYes they offered a partial refund but why would I take thatThey provided absolutely no service to me If someone higher authority that SETH would like to give up a phone number I will call them Other than that they are very abrasive because they are wrongoffice girls managed to mess up this move and I am not taking the blame In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I have already went to the carrier that was on my bill in dallas tx as I stated before in the other complaint put in on no one respondid so it is in dallas now to track them down as I stated before you never want responsibility and under all these things you are never responsible I wonder if the gun was never found and harm someone who would be responsible being he worked for a c ompany you subcontracted to, it makes ,me sick that compoanies hide behind all these technicalities and I called apollo back when they were suppose to call carrier and never did, as I said before nn one is ever resposible just the dumb consumer who hires them In order for the Revdex.com to appropriately process your response, you MUST answer the question aboveSincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I do not accept this company's responseThe information presented by the company is not factual or true and is a misrepresentation of what actually occurredA complete inventory was gone over many times with the Apollo agent, my neighbor and myself, including measuring the cubic ft of all itemsAs we wanted to make sure there were no overages and all items were packed right The representative from Apollo assured me on the phone that the movers would arrive on June **I needed them to arrive on that dateThey did not arrive, they did not notify me that they wouldn't be comingI had to call them on June [redacted] to ask where they were, and they didn't show up until late in the day on June **This impacted not only me but the tenants moving into the homeApollo told me that I must immediately pay the deposit otherwise I would not be able to secure the truck for the ***The agent gave me the amount of the money orders needed, I bought those money orders for both pick up and delivery I had multiple conversations with the Apollo representative on the phone before the move to go over all items that needed be packed in advanceThey explicitly told me those items that needed to be specially packed which included TVs, pictures, and glass itemsTherefore, I packed all of those items specially myself with the help of my neighbors, including having purchased all necessary boxes/bubblewrap needed to do soApollo also told me that I needed mattress covers sets for the queen beds and king bedI was told that all furniture would be blanket covered at no charge When [redacted] movers arrived, they shrinkwrapped all furniture, which Apollo told me was NOT necessary on the phoneThis was an additional costI had already been charged by Apollo for those mattress covers for three beds, however, now I am being charged by Apollo for mattress covers? I only have three beds! Additionally, there was an estimated fuel charge from Apollo of $349, but now I am being charged $for the same fuel charge by *** Also, Apollo told me that the movers would be going straight from the pick up location in Columbia Missouri to the drop off location in Oxnard CaliforniaAt no time did they tell me the furniture was being taken to Chicago to a warehouse to again be unloaded and put on another truck Apollo promised many things – none of those promises have been keptI am being charged for services I did not agree to Apollo and [redacted] never contacted me to give me any status and never notified me of all of the new additional charges at any time on June **They never called me about delivering the furnitureI have called them multiple times over the past three weeks and am rudely put on hold, told I would be called back, and never called back However, I was finally contacted by Apollo and [redacted] this week (more than three weeks after they picked up the furniture), likely because of the Revdex.com complaintsI was told that I needed to now pay percent of the new total charge (more than $over the estimate), or else all of my furniture will be auctioned offThey also said they had no plans to deliver any of my furniture, and that if they pick up the furniture they left behind, I will have to pay them even more than the $+ extra The Apollo representative that called said I could 1) hire another company to deliver my furniture from their warehouse to me in California, but I would still have to pay [redacted] for loading and taking the furniture to Chicago; 2) pay everything they ask plus additional unknown chargesI asked her to please email me the options that she was laying out so I could understand them fullyShe never did I have already paid these companies $in deposit and initial pick up feeI still have the money order, that Apollo told me to get, of $for the drop-off fee The only resolution I will agree to at this time is for my furniture that was left at the house in Columbia, Missouri to be picked up, and delivered to me in California and that the furniture they took to a warehouse in Chicago be delivered to meIn essence, I am asking my furniture to be moved from one location to another – exactly what was promised to me at the beginning! I am on social security and do not have the funds to pay all of these extra chargesBeyond that, I have incurred many additional expenses as a result of being without any furniture, bed, clothes, household goods for more than three weeksI only have the clothes that I wore to drive to California plus two other clothing items, because they promised all of my clothes, furniture, belongings would be delivered in less than a week, specifically saying 5-days and at most if there is any issue with weather or other delays In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I did not see a respond in the attachment, nothing has been done to my complaint In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I received a phone call from the company telling me that they moved some things around in order to get my things sent to me tomorrow nightThey then asked that I remove my complaint on here as "middle ground" for getting my things deliveredI asked for the money off that I requestedThey put me on holdWhen they came on they denied the request for money taken off my BillThen they said they would not be delivering my things tomorrow and did not know when it would be delivered In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
I have just cancelled my move as we are no longer leaving thus not requiring their servicesI had placed a call to their office on Tuesday Had the person I spoken with on 10/ [redacted] told me an email would have been sufficient, and that speaking with a manager was NOT in fact REQUIRED, I would have been within my window To make matters worse, upon further digging after this call, I have found out that they WERE in fact brokers after I was repeatedly assured over the phone they were the actual carrier and NOT brokers, all while being pressured to give a deposit that very secondI was flat out lied to when I asked the direct question if they were brokers
Revdex.com:I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here]I called and talked to them last night and got no satisfactionI talked to to whom I talked to when this all was happening and they knew about everything She said the carrier said to contact them and I told her they didnt even want to talk to usyou get the and thats it and you people said I should be compensated and just and when I tried calling apollo after that to talk to them no one really wanted to talk to meall everyone is sorry for my situationi told her what if this gun that was taken landed on the street and hurt someone where would I be, and I have to fly back to ny to retrieve the money and firearm and your dont even cover the flight fare I am really disgusted with what is going on In order for the Revdex.com to appropriately process your response, you MUST answer the question aboveSincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I have called the number and they told me to file a complaint which I have done times....was told someone would reach out to me with a claim number which they have never doneThe carriers said they delivered everything and that is a lieThe trucking company was Sammy's located in Fort Lauderdale...I sent he invoice to you yesterday along with the supervisors number at Apollo who arranged the moveThe following is a list of missing itemsCoin collection over years old...my husband is and it was his grandmothersA stamp collection also my husband's grandmotherssuits and coat jackets...there were in the box and only two were left and box was rewrappedA four foot stuffed animal with a Mexican sombrero this was a gift for our grandson...the hat arrived but no stuffed animalA Chinesse tapestry give to us from my daughter from Epcotdo not care what the carriers say ...these items are not among the things we shipped.....the expensive things are missing only other hings we shipped were old books....someone knew exactly what to take .don't know how to put a value on these things but coin and stamp collections are worth thousand...the tapestry was $and the stuffed animal was a sentiment item that has been in the family....I cannot deal with this anymore....did what I was toldMy word against the carrier, I guess...we are law biding citizens that entered into a contract with good faith and feel we have been scammed[redacted] Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Please see the original text of my complaint In addition, although they say they have no record of my calling - I have two emails dated Thursday, stating no one had called me to provide the final time of my move and the company they had said would be moving me on Friday was out of business So, the fact that there is no record of my trying to contact them is simply untrue The cancellation policy does not apply since the company did not communicate with me and did not show up at the day and time they had said movers would be at my home In addition, when they finally did call me - they would not release the name of the company they said would now supposedly be moving me - and stated they were closing their office for the day and I could not speak to anyone elseThe business practices are unconscionable I reject their response In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
We apologize for any inconvenience to the customerHowever our cancellation policy is stated very clearly on the agreement (3) times before the customer has to sign, and manually check it offPlease take a look at our cancellation policy; Deposits are 100% refundable with No Cancellation Fee or Additional Charges for moves cancelled outside ten (10) business days (weekends and federal holidays excluded) prior to the first estimated pack or load dateI understand that deposits are non refundable for moves cancelled, reserved, or placed on hold within ten (10) business days (weekends and federal holidays excluded) of the first estimated pack or load dateAdditionally, cancellation policy will apply to the earliest estimated pack/load date in the event a date change is requested by clientAll cancellation and refund requests must be sent in writing via e-mail to [redacted] Cancellation requests sent to Apollo Relocation Services Incafter business hours (6:PM EST) will be considered received on the following business day
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] We did not have confirmation from the carrier that they were coming by the close of the business day on the 2nd day of the scheduled move and therefore we had no choice but to act accordingly that they were not comingNO confirmation that they were coming by the close of business on the 2nd scheduled date was made (8pm EST is the close of the company's business and therefore no one was taking calls) At 7:50pm a call was made to the business and they still had not reached contact with the driver stating he must be on his phone which was the same excuse we had been receiving since 2pm that afternoon They gave us a last time at 9pm and when we asked what we are to do if they do not come as the business is closed they guaranteed the driver would be there by then(hours after the first time given)Calls were made every hour and recorded on the voicemail of the company that the driver had not arrived after 8pm as no one was there to respond or answer the phone, a call was made at 11:informing the company they did not meet their contract and we needed to find other arrangements for our move.This therefore breaches the contract signed because no contact was made with a carrier within the day window by the close of business on the 2nd dayNo carrier was confirmed or contacted us until a man showed up at the doorThe last call made to the business was 7:pm and they still had no contact with the driver This was clearly not met and there is no reason why a simple call from the carrier/driver could have been made to inform us of the time and that they were still coming You can not claim "traffic and other issues" when hours difference from the provided time and the actual time of arrival without a single phone callTHE BUSINESS NEVER made a call to us and we had to call them multiple time to get any information.As for the company offering a rescheduled date, we can not change our move out date due to being called to active duty and needing to be at the station so the offer to have this company reschedule the move is not an option and we would not trust this company anywayWe had to quickly pack a Budget truck and move it ourselvesTherefore we had to make other arrangements to get our move completed Showing up to someone's house at 11:pm is not acceptable without any call or confirmation that someone was coming, especially since that last time given was a clear 9pm guarantee by the business office This move could not have taken place within this business day even if we let the men into our house so late at night at 11:pm In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Besides the friendly guy on the phone, our experience was terribleThe drivers decided to take a day off on the day they were going to arriveWe had to cancel our move because of family health reasons and was told we would be charged full price for the move, even though we didn't moveOur contract only stated that the deposit would be kept which was fineThis company is such a scam
The jury is still out on this one but we have two days to go and no choice They have changed their price twice They lied about their service and their ratings They have no corporate officers apparently as we have requested them but we will see if our stuff is done and no additional hidden charges We are attorneys so we will pursue if not treated fairly
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] To Apollo Relocation: Thank you for requesting the bill of ladingYou will see that I was wrongfully charged almost double for the same inventory I provided youI was also denied the $deduction for [redacted] , Immediate ReservationI hope this gets resolved quickly and that I get a refund for the overcharge Sincerely, [redacted] ***
We apologize for any inconvenience to the customerUpon arrival, the carrier noticed the customer had additional icubic feetAccording to regulation, the carrier provided the customer with a revised written estimate for the additional costWhich the customer did agree to.Customers are only eligible for a refund if they CANCEL their move seven business days prior to their load date, as stated on our cancellation policy three (3) times before a customer electronically signs for the agreement;Deposits are 100% refundable with No Cancellation Fee or Additional Charges for moves cancelled outside ten (10) business days (weekends and federal holidays excluded) prior to the first estimated pack or load dateI understand that deposits are non refundable for moves cancelled, reserved, or placed on hold within ten (10) business days (weekends and federal holidays excluded) of the first estimated pack or load dateAdditionally, cancellation policy will apply to the earliest estimated pack/load date in the event a date change is requested by clientAll cancellation and refund requests must be sent in writing via e-mail to [redacted] Cancellation requests sent to Apollo Relocation Services Incafter business hours (6:PM EST) will be considered received on the following business day
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: When I initially over the phone with Brian G [redacted] made the arrangements he stated and I quote, "the price will not go up like other companies like to do"I informed MrG [redacted] of everything I needed movedWith everything I needed moved and added nothing and subtracted one item from that list my price shouldn't have gone upI wasn't told until after my things were packed that the price "could " go up "but probably not" by the moversHow can in fair dealings can a company promise one thing and do completely the opposite? I wouldn't have went with this company at all if I had know they were going to lie continuously and up my prove after taking control of my belongingsSo, how can their employee to get business misrepresent what the companies policies are? If I were told after giving the list of what I needed moved and I was informed it doesn't matter what you have it will in the end go off of square footage to determine price, I would have moved my belongings myself and saved roughly $ In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Actually you stated the movers did not have access to my building and I was charged appropriatelyI am asking you, the company I made the contract with to explain what exactly you meanWhy was was I accessed $upon deliver? And how would your customer know I would be accessed that? Your company promised me certain expectations and did not deliverYou have not answered my questions via Revdex.com & I do not feel comfortable contacting you since your company managers, thus far have been rude & have not kept their wordI would appreciate answers to my questions
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I cancelled the order outside their day windowThe truck has not been dispatched as they are only two towns away from my location and not "on the way"I placed the order on and cancelled it on Ten days would have made it The pick up date was either 9/ [redacted] or 9/**I have stopped payment with the credit card company In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The car wasn't picked up by your business according to the contract You left me hanging with no indication when the car will be picked Since I had to fly out I left the car at someone's driveway I had to scramble around and find another vendor the last minute and it cost me $extra Speaking of the very bad business, the personal properties that you picked up on the [redacted] of July still didn't make to Chicago and I think they were lost I cannot get an answer from nobody In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Several times I was told by both a representative and a dispatcher that I would receive my belongings under days, just as I was assured packing was included in my estimateIt was rather deceptive In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] First of allthe driver left of his own accord2nd , the had nothing to do with ApolloI do not know why Apollo keeps mentioning this The Dispatcher for the movers said they would come back the next day and not do this move without Apollo as they were hearing more and more from customers that Apollo was exercising unfair business practicesThere were NO OVERAGES as we were within our 2000lb weight limit per the contract Apollo came on the wrong dayI never called the office and excepted this at ALLI told the dispatcher (Danielle M**) they could come but we were not readyHe replied "That was fine" because they would finish the packThis was not trueThey just wanted to show up to get in the doorI did not have to accept another move day with them as they were too late getting back to meI left them my number and they did not call meWe had to vacate by midnight Apollo was more than aware of thisI was not told EVER that if they came on the wrong day they would rescheduleWhy would I do that ? The day they contracted was in fact not fulfilled by themThe reschedule which I did not accept was also on the wrong date according to their contractAll of this Good Faith non sense was made up by Apollo when they admitted their wrong doing Perhaps they should as their movers to tell the truthIf you look this company up you will find I am one of many that this has happened tooThe truth is absolutely in my favor and their responses prove itYes they offered a partial refund but why would I take thatThey provided absolutely no service to me If someone higher authority that SETH would like to give up a phone number I will call them Other than that they are very abrasive because they are wrongoffice girls managed to mess up this move and I am not taking the blame In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I have already went to the carrier that was on my bill in dallas tx as I stated before in the other complaint put in on no one respondid so it is in dallas now to track them down as I stated before you never want responsibility and under all these things you are never responsible I wonder if the gun was never found and harm someone who would be responsible being he worked for a c ompany you subcontracted to, it makes ,me sick that compoanies hide behind all these technicalities and I called apollo back when they were suppose to call carrier and never did, as I said before nn one is ever resposible just the dumb consumer who hires them In order for the Revdex.com to appropriately process your response, you MUST answer the question aboveSincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I do not accept this company's responseThe information presented by the company is not factual or true and is a misrepresentation of what actually occurredA complete inventory was gone over many times with the Apollo agent, my neighbor and myself, including measuring the cubic ft of all itemsAs we wanted to make sure there were no overages and all items were packed right The representative from Apollo assured me on the phone that the movers would arrive on June **I needed them to arrive on that dateThey did not arrive, they did not notify me that they wouldn't be comingI had to call them on June [redacted] to ask where they were, and they didn't show up until late in the day on June **This impacted not only me but the tenants moving into the homeApollo told me that I must immediately pay the deposit otherwise I would not be able to secure the truck for the ***The agent gave me the amount of the money orders needed, I bought those money orders for both pick up and delivery I had multiple conversations with the Apollo representative on the phone before the move to go over all items that needed be packed in advanceThey explicitly told me those items that needed to be specially packed which included TVs, pictures, and glass itemsTherefore, I packed all of those items specially myself with the help of my neighbors, including having purchased all necessary boxes/bubblewrap needed to do soApollo also told me that I needed mattress covers sets for the queen beds and king bedI was told that all furniture would be blanket covered at no charge When [redacted] movers arrived, they shrinkwrapped all furniture, which Apollo told me was NOT necessary on the phoneThis was an additional costI had already been charged by Apollo for those mattress covers for three beds, however, now I am being charged by Apollo for mattress covers? I only have three beds! Additionally, there was an estimated fuel charge from Apollo of $349, but now I am being charged $for the same fuel charge by *** Also, Apollo told me that the movers would be going straight from the pick up location in Columbia Missouri to the drop off location in Oxnard CaliforniaAt no time did they tell me the furniture was being taken to Chicago to a warehouse to again be unloaded and put on another truck Apollo promised many things – none of those promises have been keptI am being charged for services I did not agree to Apollo and [redacted] never contacted me to give me any status and never notified me of all of the new additional charges at any time on June **They never called me about delivering the furnitureI have called them multiple times over the past three weeks and am rudely put on hold, told I would be called back, and never called back However, I was finally contacted by Apollo and [redacted] this week (more than three weeks after they picked up the furniture), likely because of the Revdex.com complaintsI was told that I needed to now pay percent of the new total charge (more than $over the estimate), or else all of my furniture will be auctioned offThey also said they had no plans to deliver any of my furniture, and that if they pick up the furniture they left behind, I will have to pay them even more than the $+ extra The Apollo representative that called said I could 1) hire another company to deliver my furniture from their warehouse to me in California, but I would still have to pay [redacted] for loading and taking the furniture to Chicago; 2) pay everything they ask plus additional unknown chargesI asked her to please email me the options that she was laying out so I could understand them fullyShe never did I have already paid these companies $in deposit and initial pick up feeI still have the money order, that Apollo told me to get, of $for the drop-off fee The only resolution I will agree to at this time is for my furniture that was left at the house in Columbia, Missouri to be picked up, and delivered to me in California and that the furniture they took to a warehouse in Chicago be delivered to meIn essence, I am asking my furniture to be moved from one location to another – exactly what was promised to me at the beginning! I am on social security and do not have the funds to pay all of these extra chargesBeyond that, I have incurred many additional expenses as a result of being without any furniture, bed, clothes, household goods for more than three weeksI only have the clothes that I wore to drive to California plus two other clothing items, because they promised all of my clothes, furniture, belongings would be delivered in less than a week, specifically saying 5-days and at most if there is any issue with weather or other delays In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I did not see a respond in the attachment, nothing has been done to my complaint In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I received a phone call from the company telling me that they moved some things around in order to get my things sent to me tomorrow nightThey then asked that I remove my complaint on here as "middle ground" for getting my things deliveredI asked for the money off that I requestedThey put me on holdWhen they came on they denied the request for money taken off my BillThen they said they would not be delivering my things tomorrow and did not know when it would be delivered In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
I have just cancelled my move as we are no longer leaving thus not requiring their servicesI had placed a call to their office on Tuesday Had the person I spoken with on 10/ [redacted] told me an email would have been sufficient, and that speaking with a manager was NOT in fact REQUIRED, I would have been within my window To make matters worse, upon further digging after this call, I have found out that they WERE in fact brokers after I was repeatedly assured over the phone they were the actual carrier and NOT brokers, all while being pressured to give a deposit that very secondI was flat out lied to when I asked the direct question if they were brokers
Revdex.com:I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here]I called and talked to them last night and got no satisfactionI talked to to whom I talked to when this all was happening and they knew about everything She said the carrier said to contact them and I told her they didnt even want to talk to usyou get the and thats it and you people said I should be compensated and just and when I tried calling apollo after that to talk to them no one really wanted to talk to meall everyone is sorry for my situationi told her what if this gun that was taken landed on the street and hurt someone where would I be, and I have to fly back to ny to retrieve the money and firearm and your dont even cover the flight fare I am really disgusted with what is going on In order for the Revdex.com to appropriately process your response, you MUST answer the question aboveSincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I have called the number and they told me to file a complaint which I have done times....was told someone would reach out to me with a claim number which they have never doneThe carriers said they delivered everything and that is a lieThe trucking company was Sammy's located in Fort Lauderdale...I sent he invoice to you yesterday along with the supervisors number at Apollo who arranged the moveThe following is a list of missing itemsCoin collection over years old...my husband is and it was his grandmothersA stamp collection also my husband's grandmotherssuits and coat jackets...there were in the box and only two were left and box was rewrappedA four foot stuffed animal with a Mexican sombrero this was a gift for our grandson...the hat arrived but no stuffed animalA Chinesse tapestry give to us from my daughter from Epcotdo not care what the carriers say ...these items are not among the things we shipped.....the expensive things are missing only other hings we shipped were old books....someone knew exactly what to take .don't know how to put a value on these things but coin and stamp collections are worth thousand...the tapestry was $and the stuffed animal was a sentiment item that has been in the family....I cannot deal with this anymore....did what I was toldMy word against the carrier, I guess...we are law biding citizens that entered into a contract with good faith and feel we have been scammed[redacted] Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Please see the original text of my complaint In addition, although they say they have no record of my calling - I have two emails dated Thursday, stating no one had called me to provide the final time of my move and the company they had said would be moving me on Friday was out of business So, the fact that there is no record of my trying to contact them is simply untrue The cancellation policy does not apply since the company did not communicate with me and did not show up at the day and time they had said movers would be at my home In addition, when they finally did call me - they would not release the name of the company they said would now supposedly be moving me - and stated they were closing their office for the day and I could not speak to anyone elseThe business practices are unconscionable I reject their response In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
We apologize for any inconvenience to the customerHowever our cancellation policy is stated very clearly on the agreement (3) times before the customer has to sign, and manually check it offPlease take a look at our cancellation policy; Deposits are 100% refundable with No Cancellation Fee or Additional Charges for moves cancelled outside ten (10) business days (weekends and federal holidays excluded) prior to the first estimated pack or load dateI understand that deposits are non refundable for moves cancelled, reserved, or placed on hold within ten (10) business days (weekends and federal holidays excluded) of the first estimated pack or load dateAdditionally, cancellation policy will apply to the earliest estimated pack/load date in the event a date change is requested by clientAll cancellation and refund requests must be sent in writing via e-mail to [redacted] Cancellation requests sent to Apollo Relocation Services Incafter business hours (6:PM EST) will be considered received on the following business day
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] We did not have confirmation from the carrier that they were coming by the close of the business day on the 2nd day of the scheduled move and therefore we had no choice but to act accordingly that they were not comingNO confirmation that they were coming by the close of business on the 2nd scheduled date was made (8pm EST is the close of the company's business and therefore no one was taking calls) At 7:50pm a call was made to the business and they still had not reached contact with the driver stating he must be on his phone which was the same excuse we had been receiving since 2pm that afternoon They gave us a last time at 9pm and when we asked what we are to do if they do not come as the business is closed they guaranteed the driver would be there by then(hours after the first time given)Calls were made every hour and recorded on the voicemail of the company that the driver had not arrived after 8pm as no one was there to respond or answer the phone, a call was made at 11:informing the company they did not meet their contract and we needed to find other arrangements for our move.This therefore breaches the contract signed because no contact was made with a carrier within the day window by the close of business on the 2nd dayNo carrier was confirmed or contacted us until a man showed up at the doorThe last call made to the business was 7:pm and they still had no contact with the driver This was clearly not met and there is no reason why a simple call from the carrier/driver could have been made to inform us of the time and that they were still coming You can not claim "traffic and other issues" when hours difference from the provided time and the actual time of arrival without a single phone callTHE BUSINESS NEVER made a call to us and we had to call them multiple time to get any information.As for the company offering a rescheduled date, we can not change our move out date due to being called to active duty and needing to be at the station so the offer to have this company reschedule the move is not an option and we would not trust this company anywayWe had to quickly pack a Budget truck and move it ourselvesTherefore we had to make other arrangements to get our move completed Showing up to someone's house at 11:pm is not acceptable without any call or confirmation that someone was coming, especially since that last time given was a clear 9pm guarantee by the business office This move could not have taken place within this business day even if we let the men into our house so late at night at 11:pm In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Besides the friendly guy on the phone, our experience was terribleThe drivers decided to take a day off on the day they were going to arriveWe had to cancel our move because of family health reasons and was told we would be charged full price for the move, even though we didn't moveOur contract only stated that the deposit would be kept which was fineThis company is such a scam
The jury is still out on this one but we have two days to go and no choice They have changed their price twice They lied about their service and their ratings They have no corporate officers apparently as we have requested them but we will see if our stuff is done and no additional hidden charges We are attorneys so we will pursue if not treated fairly
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] To Apollo Relocation: Thank you for requesting the bill of ladingYou will see that I was wrongfully charged almost double for the same inventory I provided youI was also denied the $deduction for [redacted] , Immediate ReservationI hope this gets resolved quickly and that I get a refund for the overcharge Sincerely, [redacted] ***
We apologize for any inconvenience to the customerUpon arrival, the carrier noticed the customer had additional icubic feetAccording to regulation, the carrier provided the customer with a revised written estimate for the additional costWhich the customer did agree to.Customers are only eligible for a refund if they CANCEL their move seven business days prior to their load date, as stated on our cancellation policy three (3) times before a customer electronically signs for the agreement;Deposits are 100% refundable with No Cancellation Fee or Additional Charges for moves cancelled outside ten (10) business days (weekends and federal holidays excluded) prior to the first estimated pack or load dateI understand that deposits are non refundable for moves cancelled, reserved, or placed on hold within ten (10) business days (weekends and federal holidays excluded) of the first estimated pack or load dateAdditionally, cancellation policy will apply to the earliest estimated pack/load date in the event a date change is requested by clientAll cancellation and refund requests must be sent in writing via e-mail to [redacted] Cancellation requests sent to Apollo Relocation Services Incafter business hours (6:PM EST) will be considered received on the following business day