Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: As per the document provided by Apollo, you can clearly see that I DID NOT add on any items after-the-factThe giant ARMOIRE they claim was added post haste is the first item listedAdditionally, the bed with trundle is ALSO listedthe only thing not on the manifest that they claim was "added' on was the pound children's keyboard that was not in a box, and would hardly justify an $upcharge! Additionally, I sold my washer and dryer prior to the move, so the total cost of the move should have been LOWER than estimatedThis proves absolutely that this was a bait and switch contractThe fact that the movers recalculated the entire move at their discretion, discarding the original estimate is only reinforced by the document that they have providedFurthermore, the clause indicating that the move was booked less than days prior to the move is null and voidbecause STATE LAW overrides any such provisionsIn the State of Colorado, I had days to cancel any legal contract without penaltyI chose to move forward with the deal ONLY because I was coerced and threatened by [redacted] when I tried to insist on retractingI did not have the time OR resources to fight them, so I cavedHowever, that does not negate my legal rights as a consumerAs it stands, I am owed a FULL refund of $by Apollo Relocation Services, Inc Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved becauseI have not being able to communicate with the carrierI called numerous times for Paula, I have been unable to reach her We have not received a refund In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I have spoken to Apollo today and they stated that the carrier is mailing out a check on Monday, 4/*/ With that being said, I have on three other occasions; 2/**, 3/**, and 3/ [redacted] been told the carrier would be mailing out a check also I am hesitant to consider this case closed until I do receive the $in overages Thank you for your cooperation and attention to this matter In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Apollo DID NOT make us aware that they will be employing a carrier to do the work for usKindly request Apollo to provide the name of the carrierThe carrier was not there as scheduled, the original schedule window was for Which was changed to 9/ [redacted] to 9/ [redacted] as they had an engine failure on their truck, as stated by the carrierThe estimate was to move a bedroom apartmentHow can there be “double the load size”? We even did not have the bed and couch moved, it was to be donatedThat just leaves so much more spaceSo Apollo’s sales team horribly went wrong with the estimate or offered a price so low that they had no intention of ensuring is the final priceMy question to your sales and “quality assurance” team is:aHow many of your estimates are exactly the same as the final cost?bWhat is your deviance on final price guarantee? 10% deviance, 20% deviance or 300% deviance?NO revised written estimate was provided by the carrierApollo to share evidence of the written revised estimateThe carrier even refused to do regular cloth packing as it was promised by ApolloThey wanted to charge extra for packing material (bubble wrap etc.) and packingWe were anticipating an additional cost of $to $for packing (fragile items likeTV, Dining Table Glass Top etc.) which we were ready to payThe carrier mentioned it would be $to pack, this is unfair as regular cloth packing is included in the estimateIt was the carrier and Apollo who were NOT willing to work with usWe offered the following:aLeave behind some items like Chest of Drawers, Wall Hanging Pictures, that the carrier was charging a lot to pack and would occupy more space (even though regular cloth packing was included for these items)They did not reduce the price forpacking.bWe asked that they use the regular cloth packing, as promised, for items like the TV Stand, Chest of Drawers, Wall Hanging Pictures etcand that we are willing to sign a waiver if the items broke as we did not want their expensive packingThey were not willing to negotiate.The exact words from the carrier (his name is Tim or Tony) was “Make a decision fast, if you don’t want it, we have a lot of other customers.”Apollo held our $as ransomApollo and the carrier were not committed to providing good serviceThey are not committed to providing good service as they already have a deposit of $At this point they have nothing to looseIn fact they get to keep the $deposit.Is this how Apollo makes money?Is this how Apollo pays its employees?Is this how Apollo does business with their customers?Hiding behind clause of the agreementTry to provide better service and be more committed in delivering as per the set expectations.Apollo and the carrier wanted us to pay $more than the initial estimate of $We are afraid they would charge us more at drop off, we do not want to take any more chances.We request that our initial deposit of $be refunded as the service was not fulfilledCustomer did not cancel outApollo and Carrier were treating the initial deposit of $hostageThis is a business ethics issueThis needs to be stopped[redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Moving is hard work and when going long distance can be overwhelming so much thanks is due to Apollo Relocation for the awesome job they did with our moveThe crew was very attentive and while they worked fast they were still carefulThe price quoted is what we paid and they hit our timelines so we were able to still leave town as planned for vacationGreat all around service
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I'm an educated professional and I was never told this was any sort of contract or was given time, or told about signing anythingThe sales rep was extremely pushy for me to get the deposit in so she could lock in that price which she proceeded to say was not going to be a penny moreShe then said when I asked about their day cancellation, she said it would not apply to me because my move date was within the days meaning, in daysShe said it would not apply to me and I still had days to cancel and be fully refunded by federal lawWhen I called the next day to add items they racked up their estimate to $after they promised that it would not be a penny more originallyI refused to pay them and contract their services because I have read many complaints from customers with my same exact situationWhen I requested a cancelation the rep refused to cancel and continue to push me to get a better rate, he was very persistent and rudeThey refused to cancel at that time and placed the move on hold for a year and kept my $deposit for a service I did not useThis is stealing money out of pretenses, I requested the person to listen to the call so he could hear that rep lying to me and they refused to do thatThey threatened me when I told them I would complain on their practices and heres the email I received from another rude employeeLet me clarify they are not a moving company, but a broker and do not disclose that to you at frontI have not signed or agreed with their new estimate therefore there is no contract, if I don't agree with their new price Email : [redacted] [redacted] *** In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
We apologize for any inconvenience to the customerHowever our cancellation policy is stated (3) times on our contract before a customer electronically signs and agrees to itPlease take a look below;Deposits are 100% refundable with No Cancellation Fee or Additional Charges for moves cancelled outside seven (7) business days (weekends and federal holidays excluded) prior to the first estimated pack or load dateI understand that deposits are non refundable for moves cancelled, reserved, or placed on hold within seven (7) business days (weekends and federal holidays excluded) of the first estimated pack or load dateAdditionally, cancellation policy will apply to the earliest estimated pack/load date in the event a date change is requested by clientAll cancellation and refund requests must be sent in writing via e-mail to [redacted] Cancellation requests sent to Apollo Relocation Services Incafter business hours (6:PM EST) will be considered received on the following business day
I was never given a specific amount of the credit, but the agent said that because of all the problems related to the delay & the fact that the person meeting the truck knew none of the details of the contract, & was only there to sign the Bill of Lading, that I should receive a credit on my accountWhen I spoke to Seth, one of the supervisors, he told me the credit was requested, but then deniedHe gave me no indication of the amount nor the reason for the denialI'm requesting the $to reimburse me for the misinformation I received (and the lack of correct details) about packing, what needed to be boxed, based on my inventory list identifying exactly what I was movingAfter the fact, I was told that it's up to the driver what needs to be put into boxes, & then pay outrageous amounts for additional boxes & tape I understand the need to charge me for extra cu ft, but I thought that everything I listed was included in the revised estimate on I was receiving phone calls as I was getting ready to board, & there was no way for me to even discuss the extra costs with the moversi believe I'm being generous for "only" requesting a $credit from Apollo, due to all the problems I experiencedif you need further clarification from me, please let me knowthank you for reviewing this complaintChris M [redacted] ###-###-####
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: My complaint has not been resolved because I'm still severly dissatisfied with the way I was treated by the company and their customer service departmentI feel absolutely terrible that the poor mover who texted me was put on temporary leave from the companyMy intent of sharing that information was to exemplify the company's inability to adhere to their "star service" promiseThe response from Apollo was hardly apologetic and did not address the unacceptable state my belongings were delivered inSince when is it acceptable to fail to deliver on your company's vision, mission and values that are advertised? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
We apologize for any inconvenience to the customerThe reason why "Will Advise" was written was because the customer did not provide an address at the timeIf the customer had requested storage then "Carrier Storage" would have been listedThe customer also spoke to our Quality Assurance department on September **, and went over every detail regarding the customers moveNot once, did the customer state that storage was neededOn our contract it clearly states; days free storage in a secured climate controlled facility for Interstate moves onlyShipper must request storage at time of the reservation is preparedSince the customer did not indicate storage was needed in the initial conversation or in any conversation through out the entire process, the customer was not given the storageOn the agreed upon contract, no storage was listedThe customer signed and agreed to the conditions and termsWe do apologize for any inconvenience, due to the nature of the business we try our best to accommodate the customer with an accurate pick up date and deliveryWe apologize the carrier arrived earlier than he was supposed to, but the customer did agree to a two day windowPlease take a look at one of the agreed upon terms; Apollo Relocation Services Incplaces the shipment with an authorized, licensed, and insured FMCSA household goods carrierHowever, you understand and agree that Apollo Relocation Services Incmakes no guarantees and/or warranties concerning pick up or delivery time and dates, or the assigning of a carrier to provide the transportation services requested
We apologize for any inconvenience to the customerHowever the customer had an additional cubic feet then what was agreed uponThe customer will receive a call 24-hours before the driver arrives to confirm delivery dateThe delivery clause is clearly stated in our contract, please take a look: Based on the load and mileage of your move, delivery may take anywhere from 1-business daysWest coast 1-Mid-west 1-East Coast 1-These estimated windows begin on the first day of the shipper’s availabilityGoods may be warehoused before deliveryAny situations on delivery such as, no delivery before or after a certain time, or no weekend delivery may cause your delivery schedule to go past the estimated time and may incur additional feesIn the event of any conflict between the Bill of Lading and the terms of any estimate, the terms of the Bill of Lading shall controlThe estimated price listed on this agreement is based on a flexible schedule as well as accessible conditions at both pickup and delivery locationsEstimated time of arrival is determined by many factors beyond the control of any carrier and Apollo Relocation Services Incsuch as traffic, weather, mechanical, and any acts of God
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I did not have anything extra the day of the moveWhoever was doing the space estimation, severely underestimatedI am not to blame for the extra spaceHalf of my things were delivered on but half of my things were somehow left behind back in New JerseyAccording to your contract you have from to days to deliver, nothing says up to daysIt is now 7/ [redacted] and I still have not received the other half of my deliveryAnd wherever is supposedly says "up to days," well it's been over days! I don't understand how the people working for this company can be so ignorantI don't think they would like it if it took over a month for their things to be deliveredI want my money back The contract says "estimated time of arrival is determined by many factors such as traffic, weather, mechanical and any acts of God." Well none of these reasons supports half my things being left behindGod isn't incompetent like the people at this companyIf the rest of my things are not delivered by Friday July [redacted] 2015, which is business days after my stuff was picked up on June **, I will need my money back and expect my things with it In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved I had a contract with Apollo Relocation services, not the carrier you providedIt is your responsibility to deliver these items I have never experienced such poor customer service In order for the Revdex.com to apprasspriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I gave Apollo the correct inventory list, EZ Movers stated Apollo did not account for the pieces that needed to be dissembled, thereby requiring more space in the truck I specifically, on separate occasions, asked Apollo if their quote was correct, each time they responded yes EZ Movers told me my list was correct, that Apollo was at fault for not taking into account the glass and pieces that needed dissembling I gave them the dimensions of my furniture and told them each time we spoke of the weight, glass and my concern for additional costsAdditionally, at no time did they disclose to me there would be the fuel cost, which was not addressed in their response I still feel I am owed a refund In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
I used Apollo Relocation Services to handle my families move from [redacted] to [redacted] and the move was well planned, executed and the movers as well as the office were very professional and friendlyThey packed our items carefully and we had no damages or headachesThe price was well within our budget and the service went smoothlyThanks Apollo !
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The move date was scheduled for between the hours of 7pm-10pmI waited for the moving truck all night and they never showed upI emailed Napoleon from Apollo that evening staying my concerns to which he never respondedThe driver of the truck called me and said that the truck had water in gasoline issued and the truck is out of service but someone will be at my house on NOT after! Apollo never deliverd their services in the day nor the day afterThat afternoon, I started to move out all my furniture and belongs from the apartment onto the sidewalk because new tenants where moving inTo this complaint, I have emailed on October **, (complaint # [redacted] ) proof of email correspondence to Napoleon at ApolloThis is proof that I have reached out to Apollo with my concernsTo which they never respondedMade sever calls to George (truck driver) to which my calls were not answeredApollo left me stranded and took my depositI want my deposit of $1,to be returned to me promptlyThank you, [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
RevDex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved becaus The company told me 4 days ago they were getting the paperwork from the movers, and I still have not heard from them. I said I might have had 2 extra boxes. Does this cost an extra $2300.00 ????? They are scammers, and I informed them that in 2014 president Obama passed the law that they cannot hold my shipment demanding more money. It's called fraud. Please read their reviews, they have 56 complaints for this very same scam. In order for the BBB to appropriately process your response, you MUST answer the question above. Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] We expect our deposit to be refundedWe also expect our expenses for the additional stay in temporary housing that was caused by this to be covered at $for the room plus an additional $for living expenses incurred by my year old daughter and I during that timeWe expect to be reimbursed for $in totalThere is absolutely no acceptable reason for this business to have left us in this position In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
We apologize for any inconvenience to the customer Since this job was serviced, they are not entitled to a refundCustomers are only eligible for a refund if they CANCELtheir move seven business days prior to their load date, as stated on our cancellation policy three (3) times before a customer electronically signs for the agreement: “Deposits are 100% refundable with No Cancellation Fee or AdditionalCharges for moves cancelled outside seven (7) business days (weekends andfederal holidays excluded) prior to the first estimated pack or load dateIunderstand that deposits are non refundable for moves cancelled, reserved, orplaced on hold within seven (7) business days (weekends and federal holidaysexcluded) of the first estimated pack or load dateAdditionally, cancellationpolicy will apply to the earliest estimated pack/load date in the event a datechange is requested by client.”
We apologize for any inconvenience to the customerWe have reached out to the carrier in regards to the claim you filed for an updateHowever once the customer has been picked up by the carrier our services as a moving broker have been renderedIf the customer has any questions regarding any of the agreed upon conditions and terms we await their call at ###-###-####
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: As per the document provided by Apollo, you can clearly see that I DID NOT add on any items after-the-factThe giant ARMOIRE they claim was added post haste is the first item listedAdditionally, the bed with trundle is ALSO listedthe only thing not on the manifest that they claim was "added' on was the pound children's keyboard that was not in a box, and would hardly justify an $upcharge! Additionally, I sold my washer and dryer prior to the move, so the total cost of the move should have been LOWER than estimatedThis proves absolutely that this was a bait and switch contractThe fact that the movers recalculated the entire move at their discretion, discarding the original estimate is only reinforced by the document that they have providedFurthermore, the clause indicating that the move was booked less than days prior to the move is null and voidbecause STATE LAW overrides any such provisionsIn the State of Colorado, I had days to cancel any legal contract without penaltyI chose to move forward with the deal ONLY because I was coerced and threatened by [redacted] when I tried to insist on retractingI did not have the time OR resources to fight them, so I cavedHowever, that does not negate my legal rights as a consumerAs it stands, I am owed a FULL refund of $by Apollo Relocation Services, Inc Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved becauseI have not being able to communicate with the carrierI called numerous times for Paula, I have been unable to reach her We have not received a refund In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I have spoken to Apollo today and they stated that the carrier is mailing out a check on Monday, 4/*/ With that being said, I have on three other occasions; 2/**, 3/**, and 3/ [redacted] been told the carrier would be mailing out a check also I am hesitant to consider this case closed until I do receive the $in overages Thank you for your cooperation and attention to this matter In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Apollo DID NOT make us aware that they will be employing a carrier to do the work for usKindly request Apollo to provide the name of the carrierThe carrier was not there as scheduled, the original schedule window was for Which was changed to 9/ [redacted] to 9/ [redacted] as they had an engine failure on their truck, as stated by the carrierThe estimate was to move a bedroom apartmentHow can there be “double the load size”? We even did not have the bed and couch moved, it was to be donatedThat just leaves so much more spaceSo Apollo’s sales team horribly went wrong with the estimate or offered a price so low that they had no intention of ensuring is the final priceMy question to your sales and “quality assurance” team is:aHow many of your estimates are exactly the same as the final cost?bWhat is your deviance on final price guarantee? 10% deviance, 20% deviance or 300% deviance?NO revised written estimate was provided by the carrierApollo to share evidence of the written revised estimateThe carrier even refused to do regular cloth packing as it was promised by ApolloThey wanted to charge extra for packing material (bubble wrap etc.) and packingWe were anticipating an additional cost of $to $for packing (fragile items likeTV, Dining Table Glass Top etc.) which we were ready to payThe carrier mentioned it would be $to pack, this is unfair as regular cloth packing is included in the estimateIt was the carrier and Apollo who were NOT willing to work with usWe offered the following:aLeave behind some items like Chest of Drawers, Wall Hanging Pictures, that the carrier was charging a lot to pack and would occupy more space (even though regular cloth packing was included for these items)They did not reduce the price forpacking.bWe asked that they use the regular cloth packing, as promised, for items like the TV Stand, Chest of Drawers, Wall Hanging Pictures etcand that we are willing to sign a waiver if the items broke as we did not want their expensive packingThey were not willing to negotiate.The exact words from the carrier (his name is Tim or Tony) was “Make a decision fast, if you don’t want it, we have a lot of other customers.”Apollo held our $as ransomApollo and the carrier were not committed to providing good serviceThey are not committed to providing good service as they already have a deposit of $At this point they have nothing to looseIn fact they get to keep the $deposit.Is this how Apollo makes money?Is this how Apollo pays its employees?Is this how Apollo does business with their customers?Hiding behind clause of the agreementTry to provide better service and be more committed in delivering as per the set expectations.Apollo and the carrier wanted us to pay $more than the initial estimate of $We are afraid they would charge us more at drop off, we do not want to take any more chances.We request that our initial deposit of $be refunded as the service was not fulfilledCustomer did not cancel outApollo and Carrier were treating the initial deposit of $hostageThis is a business ethics issueThis needs to be stopped[redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Moving is hard work and when going long distance can be overwhelming so much thanks is due to Apollo Relocation for the awesome job they did with our moveThe crew was very attentive and while they worked fast they were still carefulThe price quoted is what we paid and they hit our timelines so we were able to still leave town as planned for vacationGreat all around service
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I'm an educated professional and I was never told this was any sort of contract or was given time, or told about signing anythingThe sales rep was extremely pushy for me to get the deposit in so she could lock in that price which she proceeded to say was not going to be a penny moreShe then said when I asked about their day cancellation, she said it would not apply to me because my move date was within the days meaning, in daysShe said it would not apply to me and I still had days to cancel and be fully refunded by federal lawWhen I called the next day to add items they racked up their estimate to $after they promised that it would not be a penny more originallyI refused to pay them and contract their services because I have read many complaints from customers with my same exact situationWhen I requested a cancelation the rep refused to cancel and continue to push me to get a better rate, he was very persistent and rudeThey refused to cancel at that time and placed the move on hold for a year and kept my $deposit for a service I did not useThis is stealing money out of pretenses, I requested the person to listen to the call so he could hear that rep lying to me and they refused to do thatThey threatened me when I told them I would complain on their practices and heres the email I received from another rude employeeLet me clarify they are not a moving company, but a broker and do not disclose that to you at frontI have not signed or agreed with their new estimate therefore there is no contract, if I don't agree with their new price Email : [redacted] [redacted] *** In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
We apologize for any inconvenience to the customerHowever our cancellation policy is stated (3) times on our contract before a customer electronically signs and agrees to itPlease take a look below;Deposits are 100% refundable with No Cancellation Fee or Additional Charges for moves cancelled outside seven (7) business days (weekends and federal holidays excluded) prior to the first estimated pack or load dateI understand that deposits are non refundable for moves cancelled, reserved, or placed on hold within seven (7) business days (weekends and federal holidays excluded) of the first estimated pack or load dateAdditionally, cancellation policy will apply to the earliest estimated pack/load date in the event a date change is requested by clientAll cancellation and refund requests must be sent in writing via e-mail to [redacted] Cancellation requests sent to Apollo Relocation Services Incafter business hours (6:PM EST) will be considered received on the following business day
I was never given a specific amount of the credit, but the agent said that because of all the problems related to the delay & the fact that the person meeting the truck knew none of the details of the contract, & was only there to sign the Bill of Lading, that I should receive a credit on my accountWhen I spoke to Seth, one of the supervisors, he told me the credit was requested, but then deniedHe gave me no indication of the amount nor the reason for the denialI'm requesting the $to reimburse me for the misinformation I received (and the lack of correct details) about packing, what needed to be boxed, based on my inventory list identifying exactly what I was movingAfter the fact, I was told that it's up to the driver what needs to be put into boxes, & then pay outrageous amounts for additional boxes & tape I understand the need to charge me for extra cu ft, but I thought that everything I listed was included in the revised estimate on I was receiving phone calls as I was getting ready to board, & there was no way for me to even discuss the extra costs with the moversi believe I'm being generous for "only" requesting a $credit from Apollo, due to all the problems I experiencedif you need further clarification from me, please let me knowthank you for reviewing this complaintChris M [redacted] ###-###-####
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: My complaint has not been resolved because I'm still severly dissatisfied with the way I was treated by the company and their customer service departmentI feel absolutely terrible that the poor mover who texted me was put on temporary leave from the companyMy intent of sharing that information was to exemplify the company's inability to adhere to their "star service" promiseThe response from Apollo was hardly apologetic and did not address the unacceptable state my belongings were delivered inSince when is it acceptable to fail to deliver on your company's vision, mission and values that are advertised? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
We apologize for any inconvenience to the customerThe reason why "Will Advise" was written was because the customer did not provide an address at the timeIf the customer had requested storage then "Carrier Storage" would have been listedThe customer also spoke to our Quality Assurance department on September **, and went over every detail regarding the customers moveNot once, did the customer state that storage was neededOn our contract it clearly states; days free storage in a secured climate controlled facility for Interstate moves onlyShipper must request storage at time of the reservation is preparedSince the customer did not indicate storage was needed in the initial conversation or in any conversation through out the entire process, the customer was not given the storageOn the agreed upon contract, no storage was listedThe customer signed and agreed to the conditions and termsWe do apologize for any inconvenience, due to the nature of the business we try our best to accommodate the customer with an accurate pick up date and deliveryWe apologize the carrier arrived earlier than he was supposed to, but the customer did agree to a two day windowPlease take a look at one of the agreed upon terms; Apollo Relocation Services Incplaces the shipment with an authorized, licensed, and insured FMCSA household goods carrierHowever, you understand and agree that Apollo Relocation Services Incmakes no guarantees and/or warranties concerning pick up or delivery time and dates, or the assigning of a carrier to provide the transportation services requested
We apologize for any inconvenience to the customerHowever the customer had an additional cubic feet then what was agreed uponThe customer will receive a call 24-hours before the driver arrives to confirm delivery dateThe delivery clause is clearly stated in our contract, please take a look: Based on the load and mileage of your move, delivery may take anywhere from 1-business daysWest coast 1-Mid-west 1-East Coast 1-These estimated windows begin on the first day of the shipper’s availabilityGoods may be warehoused before deliveryAny situations on delivery such as, no delivery before or after a certain time, or no weekend delivery may cause your delivery schedule to go past the estimated time and may incur additional feesIn the event of any conflict between the Bill of Lading and the terms of any estimate, the terms of the Bill of Lading shall controlThe estimated price listed on this agreement is based on a flexible schedule as well as accessible conditions at both pickup and delivery locationsEstimated time of arrival is determined by many factors beyond the control of any carrier and Apollo Relocation Services Incsuch as traffic, weather, mechanical, and any acts of God
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I did not have anything extra the day of the moveWhoever was doing the space estimation, severely underestimatedI am not to blame for the extra spaceHalf of my things were delivered on but half of my things were somehow left behind back in New JerseyAccording to your contract you have from to days to deliver, nothing says up to daysIt is now 7/ [redacted] and I still have not received the other half of my deliveryAnd wherever is supposedly says "up to days," well it's been over days! I don't understand how the people working for this company can be so ignorantI don't think they would like it if it took over a month for their things to be deliveredI want my money back The contract says "estimated time of arrival is determined by many factors such as traffic, weather, mechanical and any acts of God." Well none of these reasons supports half my things being left behindGod isn't incompetent like the people at this companyIf the rest of my things are not delivered by Friday July [redacted] 2015, which is business days after my stuff was picked up on June **, I will need my money back and expect my things with it In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved I had a contract with Apollo Relocation services, not the carrier you providedIt is your responsibility to deliver these items I have never experienced such poor customer service In order for the Revdex.com to apprasspriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I gave Apollo the correct inventory list, EZ Movers stated Apollo did not account for the pieces that needed to be dissembled, thereby requiring more space in the truck I specifically, on separate occasions, asked Apollo if their quote was correct, each time they responded yes EZ Movers told me my list was correct, that Apollo was at fault for not taking into account the glass and pieces that needed dissembling I gave them the dimensions of my furniture and told them each time we spoke of the weight, glass and my concern for additional costsAdditionally, at no time did they disclose to me there would be the fuel cost, which was not addressed in their response I still feel I am owed a refund In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
I used Apollo Relocation Services to handle my families move from [redacted] to [redacted] and the move was well planned, executed and the movers as well as the office were very professional and friendlyThey packed our items carefully and we had no damages or headachesThe price was well within our budget and the service went smoothlyThanks Apollo !
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The move date was scheduled for between the hours of 7pm-10pmI waited for the moving truck all night and they never showed upI emailed Napoleon from Apollo that evening staying my concerns to which he never respondedThe driver of the truck called me and said that the truck had water in gasoline issued and the truck is out of service but someone will be at my house on NOT after! Apollo never deliverd their services in the day nor the day afterThat afternoon, I started to move out all my furniture and belongs from the apartment onto the sidewalk because new tenants where moving inTo this complaint, I have emailed on October **, (complaint # [redacted] ) proof of email correspondence to Napoleon at ApolloThis is proof that I have reached out to Apollo with my concernsTo which they never respondedMade sever calls to George (truck driver) to which my calls were not answeredApollo left me stranded and took my depositI want my deposit of $1,to be returned to me promptlyThank you, [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
RevDex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved becaus The company told me 4 days ago they were getting the paperwork from the movers, and I still have not heard from them. I said I might have had 2 extra boxes. Does this cost an extra $2300.00 ????? They are scammers, and I informed them that in 2014 president Obama passed the law that they cannot hold my shipment demanding more money. It's called fraud. Please read their reviews, they have 56 complaints for this very same scam. In order for the BBB to appropriately process your response, you MUST answer the question above. Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] We expect our deposit to be refundedWe also expect our expenses for the additional stay in temporary housing that was caused by this to be covered at $for the room plus an additional $for living expenses incurred by my year old daughter and I during that timeWe expect to be reimbursed for $in totalThere is absolutely no acceptable reason for this business to have left us in this position In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
We apologize for any inconvenience to the customer Since this job was serviced, they are not entitled to a refundCustomers are only eligible for a refund if they CANCELtheir move seven business days prior to their load date, as stated on our cancellation policy three (3) times before a customer electronically signs for the agreement: “Deposits are 100% refundable with No Cancellation Fee or AdditionalCharges for moves cancelled outside seven (7) business days (weekends andfederal holidays excluded) prior to the first estimated pack or load dateIunderstand that deposits are non refundable for moves cancelled, reserved, orplaced on hold within seven (7) business days (weekends and federal holidaysexcluded) of the first estimated pack or load dateAdditionally, cancellationpolicy will apply to the earliest estimated pack/load date in the event a datechange is requested by client.”
We apologize for any inconvenience to the customerWe have reached out to the carrier in regards to the claim you filed for an updateHowever once the customer has been picked up by the carrier our services as a moving broker have been renderedIf the customer has any questions regarding any of the agreed upon conditions and terms we await their call at ###-###-####