At Apollo Relocation Services, we do our best to help easethe stress of long distance moving with courteous customer services at theforefrontHence, addressing complaints or concerns of customers forcomplications that may have occurred during their moves is one of our utmostprioritiesWe regret that our customer, [redacted] ***, feels that herreservation was not to the caliber of our usual reservationsIn thiscustomer’s case, her move dates were scheduled for 5/**-5/ [redacted] Because ofchanges in her original route, our carrier contacted the customer to see if shewas comfortable with an earlier pidate to accommodate to those changes.The customer was not held by any other dates if she was not ready to move, thiswas simply a courtesy callSince the customer was not ready, the carrier wouldstill abide by the 5/**-5/ [redacted] pidates as per the agreementBecause of those same changes in the route, the carrierwould not be able to accommodate a same day deliveryOur moving consultants alwaysadvise customers of an Estimated Delivery Spread for their delivery accordingto the distance, load size, and route of their particular moveFor herdistance, our Estimated Delivery Spread would be 1-daysBecause of thenature of the transportation industry, a delivery date is subject to changeshould circumstances beyond the carrier’s control ariseThat is why theDepartment of Transportation allows for such delays in their regulation Unfortunately, this customer called later on to cancel hermove due to the delivery delay, yet was ineligible for a refund because of ourcancellation policy which states that the customer must cancel outside of 7business days from her earliest moving datesBelow is the exact clause that islisted on our agreement three (3) times on our agreement AND must be checkedoff as read prior to a customer electronically signing the agreement:“Deposits are 100% refundablewith No Cancellation Fee orAdditional Charges for moves cancelled outside seven (7) business days(weekends and federal holidays excluded) prior to the first estimated pack orload dateI understand that deposits are non refundable for movescancelled, reserved, or placed on hold within seven (7) business days (weekendsand federal holidays excluded) of the first estimated pack or load date.Additionally, cancellation policy will apply to the earliest estimatedpack/load date in the event a date change is requested by client.”Because of cancellations,reschedules, and last minute reservations from customers, we have thiscancellation policy for situations just like this one where we have tologistically adjust the space on trucks and routes that our carriers haveavailable to be able to accommodate to our customers’ requestsBecause of theinconvenience to our carriers and their schedules, we do not offer a fullrefund so close to moving datesBelow are the internal notesfrom our file regarding this customer: [redacted] : carrier called customer on 5/ [redacted] for pick up on 5/ [redacted] customer said no to pick ups on 5/ [redacted] 5/ [redacted] and 5/**customer wanted same day deliveryCustomer canceled Our notes clearly indicatethat the customer refused services and would not go through with the move evenfor our agreed upon pidatesBecause of the last minute cancellation, thecustomer is not eligible for a refundAs always, we are here and will continue to respond to ourcustomers’ concerns through phone by calling ###-###-#### or email at [redacted] .Customer care is our utmost concern and we hope to help these customers reachan adequate solution to their dilemma
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The services I paid for and were guaranteed did not occurand I was over chargedUpon pickup I had fewer items (for example: did not havedining room table)The only extra items the moving company sated I had were 4bed boards (frames on side of bed)The moving company did not give me a “discount.”They took $off of the increased rip off price they over charged me whichthey could not prove through measurement why I was over chargedIn addition, upon arrival at my apartment complex the movingcompany refused to deliver my property until I paid the balanceI said that Idid not feel comfortable doing that until my property was delivered to myapartment on the 3rd floor, I was able to verify I had all my items,and my beds were assembled as promisedThe mover said they would take my stuffif I did not pay He said I could verifymy property once they brought it in and they would reassemble my beds I paid but asked that the mover write “paid infull” on the receiptHe didAfter the movers received my money the following occurred: Movers refused to deliver my property to the 3rdfloor and left it in the hallway on the 2nd floor (see video 2ndfloor & 2nd floor attachment).Movers did not reassemble my beds because theydid not deliver anything to my apartmentMover said demanded more money to delivery tothe 3rd floorI told him I already paid for thatHe said I neededto give him $moreI asked if I paid twice would he sign saying I paid again.The mover said he would not sign anything saying he charged me an additional $75feeTherefore, I did not pay.The invoice the mover had upon delivery did notagree with the original invoice I had when they picked up my items (seeoriginal invoice attachment)I was charged $for “other” on the drop offinvoice which could not be explained (see drop off invoice attachment).The $military discount I stated in myoriginal Revdex.com complaint that was not on my original bill appeared on the final bill(see drop of invoice attachment)Apollo did not deliver as promise and in actuality did notdeliver at allI had to pay someone to move my property from the 2ndfloor to the 3rd floorI had to pay someone to put my bedstogetherApollo business practices are unethical, manipulative, and amisrepresentation of services In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Revdex.com:At this time, I have not been contacted by Apollo Relocation Services, Incregarding complaint ID [redacted] I have called repeatedly but only get a voice mail that they will get back to me.Sincerely, [redacted] [redacted]
We apologize for any inconvenience to the customerHowever we have not received any calls or emails from the customerPlease have the customer send us a formal email to [redacted] With a detailed description for any damaged or missing items, so we can work on it right away
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: This is not a satisfactory responseThey referred me to a bad business who overcharged me by a very large amountThis business also failed to bring my goods that I needed and had difficulty replacing This business failed to respond to my claim of missing and damaged goods and closedThis was not in accordance with Apollo's promise of good faith serviceApollo took my dollars and considers their responsibility in referring me to a bad business closed In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
We apologize for any inconvenience to the customerHowever our website is correct, we do coordinate the move and offer full service optionsThe customer has been delivered and would need to file a claim for any damaged or loss itemsOnce the customer has been picked up by the carrier our services as a moving broker have been renderedPlease take a look at one of the agreed upon conditions and terms below; Apollo Relocation Services IncMC: [redacted] is authorized by the Federal Motor Carrier Safety Administration (FMCSA) to be a household goods moving brokerApollo Relocation Services Incassumes no responsibility or liability for any property damage, bodily injury, or public liability as the outcome of the transportation of household goods transported by an authorized carrierAt shippers request we will assist you in the process to submit a claim to the assigned carrier for settlement of the claimsApollo Relocation Services Incis not responsible for any omissions or acts of the carrier, its agents, or employeesApollo Relocation Services Incis not liable, responsible, or to be held accountable for any damage, delay, loss, or expenses resulting from any Carrier or caused by any act of God
At first things seemed to be on great terms with the companyThey pretended to show interest in my needs/concerns for my moveThey attempted to schedule all the needed services I needed from my move, they quoted me a price and even began to initialize to render a payment from meNot once did the company mention that they were a broker and that the had no affiliation with fleetAfter reviewing other reviews regarding this companyHeard a multitude of complaints about how the nickel and dime their clientsSo alarmed by this, I contacted the representative who reached out to me for the service contracts and signaturesShe never responded to my phone call or my email regarding my interest to cancel my services since I read in the contract terms that the company stated they will not be responsible for any of my personal belongings and my car that is extremely expensive, that I also was shipping through themAfter contacting the customer service department, they advised me that I could not get my deposits back from them and that I should reconsider using other companiesI had to then contact my bank to dispute the charges since Apollo would not refund me my moneyThen after I expressed to the representative that contacted me the next day regarding my moving dates, I advised him that I would no longer be considering his company for my travels and move and that I had the charges reserved to get my deposits back from his company, he responded and I quote "You won't be getting back your money, so good luck with those disputes buddy!" This entire interaction was completely dreadful and I felt like they tried and almost were able to take advantage of me, since this was my first time hiring a moving companyI just don't think it was okay for Apollo to hide the fact that they weren't a company with fleet transportation and outsourced with different vendors instead of taking responsibility for the services they provide to their clientsI would not recommend their company to anymore who plans on movingThey seem to have failed at understanding the concept of (full disclosure)
Revdex.com: Does Revdex.com only mediate or does it also take any action? I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: 1) In my earlier reply I had attached proof that days free storage was included in the contractThe condition that we should have verbally asked for it can't be proven since I don't have a recorded phone conversationThe co'Apollo Relocation Services' should have it as they record all conversationsHowever, I do have audio recording of Apollo's customer service rep after the goods were delivered that I had asked the goods to be delivered to our new apartmentI can prove that this is a lie because the "Delivery Address" section in the contract says "Will Advise" meaning we did NOT know what our new apartment address will be2) Regarding the phone conversation wherein the pickup date was scheduled and fixed for as per 'Affordable Storage' and also the phone conversation with 'Apollo' on confirming that the pickup date will be on 915: how is it that these conversations have been wiped off as well? I know the contract gives a day window but when a company calls and tells the customer something it becomes a VERBAL contract which the company should either honor or let the customer know if the information has been changedMovers shouldn't just show up at the customer's house without warningDue to this action by the movers, our estimate went up and we lost our box In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I signed an electronic payment agreement of $on January [redacted] with Bryan G***He assured me that this was the final priceIn order to book the reservation, I paid $(which I was told would be put towards the $1589.76) during this transaction on January ***At that time, I had a remaining balance of $($- $500)At the time of pick up on January [redacted] I was told I needed to pay half of the remaining balance, so I paid $This left a remaining balance of $However, at the end of this pick up the movers charged me an extra $for packingThis was a surprise to me, since MrG [redacted] told me my signed agreement would not be exceeded at pick upAt pick up, I was charged an additional $I didn't argue the price with the movers, because at this point I wanted all of my belongings to finally be in my possessionSo, I indeed did pay a total of $If Apollo is not an actual moving company their employees should not be allowed to tell customers that prices are "final" and they should also not say "3-business days" for deliveryI agreed to a delivery date of January ***, not February ***In addition, they should make customers aware that they are brokers, and that a 2nd party moving company will be taking over after the reservation is bookedI have read numerous reviews regarding these issues with ApolloI am clearly not the only customer who has been misinformed and have unfortunately had a bad experienceIt's unfortunate that Apollo still does not acknowledge these issues with their response to my complaintI do not want anyone else to go through the same experience I dealt with I have attached one of the pictures I took when my belongings were deliveredMany of my boxes looked like this- completely damagedWith the combination of poor customer service, damaged goods, and paying more than I agreed to, I feel like Apollo and the movers did not deliver the service that was sold to me In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
We apologize for any inconvenience to the customerSince the customer booked within our cancellation policy, the customer is not eligible for a refundOur cancellation policy is stated (3) times on our contractPlease take a look below;Deposits are 100% refundable with No Cancellation Fee or Additional Charges for moves cancelled outside ten (10) business days (weekends and federal holidays excluded) prior to the first estimated pack or load dateI understand that deposits are non refundable for moves cancelled, reserved, or placed on hold within ten (10) business days (weekends and federal holidays excluded) of the first estimated pack or load dateAdditionally, cancellation policy will apply to the earliest estimated pack/load date in the event a date change is requested by clientAll cancellation and refund requests must be sent in writing via e-mail to [redacted] Cancellation requests sent to Apollo Relocation Services Incafter business hours (6:PM EST) will be considered received on the following business day
We apologize for any inconvenience to the customerThis customer was delivered and was charged for a long carry because the truck couldn’t get within one hundred feet of her door, as well as having additional cubic feetThe customer also threatened to slander our name on the internet and file a charge back of the deposit she had placed upon booking
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Your business failed to make arrangements for the date stated on the contract, your business failed numerous times on calling us back to reschedulethere was $1,wired to your business, per your requestThis money has not been refunded to us neitherPlease send me the original contract as well In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Apollo Relocation Services is a scam. They are a broker who gives jobs out to moving companies such as 24/7 which they gave my move to. 24/7 received this job from Apollo Relocation Services. Apollo charged me a fee of $600 and quoted me an estmiate of apprximately $2500. When 24/7 came to pick up my things they charges me almost $5000, double the price for moving my things from Bronx, New York to San Antonio, Texas. It is now 09/25/15 and I still don't have my belongings and neither the broker, Apollo Relocation Services nor 24/7 has any clue where my belongings are, who the driver is and no one returns my calls. When I happen to reach someone, such as Samantha, from Apollo, she has no clue what is going on and has received numerous different stories as to why my belongings have no shipped and when I call 24/7 I get different stories why my belongings still have not been received. They are both a disgrace and I would not recommend them to anyone!! Please beware of both of these companies...
I can be reached at [redacted]
At Apollo Relocation Services, we do our best to help easethe stress of long distance moving with courteous customer services at theforefrontHence, addressing complaints or concerns of customers forcomplications that may have occurred during their moves is one of our utmostprioritiesWe regret that our customer, [redacted] ***, feels that herreservation was not to the caliber of our usual reservationsIn thiscustomer’s case, her move dates were scheduled for 5/**-5/ [redacted] Because ofchanges in her original route, our carrier contacted the customer to see if shewas comfortable with an earlier pidate to accommodate to those changes.The customer was not held by any other dates if she was not ready to move, thiswas simply a courtesy callSince the customer was not ready, the carrier wouldstill abide by the 5/**-5/ [redacted] pidates as per the agreementBecause of those same changes in the route, the carrierwould not be able to accommodate a same day deliveryOur moving consultants alwaysadvise customers of an Estimated Delivery Spread for their delivery accordingto the distance, load size, and route of their particular moveFor herdistance, our Estimated Delivery Spread would be 1-daysBecause of thenature of the transportation industry, a delivery date is subject to changeshould circumstances beyond the carrier’s control ariseThat is why theDepartment of Transportation allows for such delays in their regulation Unfortunately, this customer called later on to cancel hermove due to the delivery delay, yet was ineligible for a refund because of ourcancellation policy which states that the customer must cancel outside of 7business days from her earliest moving datesBelow is the exact clause that islisted on our agreement three (3) times on our agreement AND must be checkedoff as read prior to a customer electronically signing the agreement:“Deposits are 100% refundablewith No Cancellation Fee orAdditional Charges for moves cancelled outside seven (7) business days(weekends and federal holidays excluded) prior to the first estimated pack orload dateI understand that deposits are non refundable for movescancelled, reserved, or placed on hold within seven (7) business days (weekendsand federal holidays excluded) of the first estimated pack or load date.Additionally, cancellation policy will apply to the earliest estimatedpack/load date in the event a date change is requested by client.”Because of cancellations,reschedules, and last minute reservations from customers, we have thiscancellation policy for situations just like this one where we have tologistically adjust the space on trucks and routes that our carriers haveavailable to be able to accommodate to our customers’ requestsBecause of theinconvenience to our carriers and their schedules, we do not offer a fullrefund so close to moving datesBelow are the internal notesfrom our file regarding this customer: [redacted] : carrier called customer on 5/ [redacted] for pick up on 5/ [redacted] customer said no to pick ups on 5/ [redacted] 5/ [redacted] and 5/**customer wanted same day deliveryCustomer canceled Our notes clearly indicatethat the customer refused services and would not go through with the move evenfor our agreed upon pidatesBecause of the last minute cancellation, thecustomer is not eligible for a refundAs always, we are here and will continue to respond to ourcustomers’ concerns through phone by calling ###-###-#### or email at [redacted] .Customer care is our utmost concern and we hope to help these customers reachan adequate solution to their dilemma
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The services I paid for and were guaranteed did not occurand I was over chargedUpon pickup I had fewer items (for example: did not havedining room table)The only extra items the moving company sated I had were 4bed boards (frames on side of bed)The moving company did not give me a “discount.”They took $off of the increased rip off price they over charged me whichthey could not prove through measurement why I was over chargedIn addition, upon arrival at my apartment complex the movingcompany refused to deliver my property until I paid the balanceI said that Idid not feel comfortable doing that until my property was delivered to myapartment on the 3rd floor, I was able to verify I had all my items,and my beds were assembled as promisedThe mover said they would take my stuffif I did not pay He said I could verifymy property once they brought it in and they would reassemble my beds I paid but asked that the mover write “paid infull” on the receiptHe didAfter the movers received my money the following occurred: Movers refused to deliver my property to the 3rdfloor and left it in the hallway on the 2nd floor (see video 2ndfloor & 2nd floor attachment).Movers did not reassemble my beds because theydid not deliver anything to my apartmentMover said demanded more money to delivery tothe 3rd floorI told him I already paid for thatHe said I neededto give him $moreI asked if I paid twice would he sign saying I paid again.The mover said he would not sign anything saying he charged me an additional $75feeTherefore, I did not pay.The invoice the mover had upon delivery did notagree with the original invoice I had when they picked up my items (seeoriginal invoice attachment)I was charged $for “other” on the drop offinvoice which could not be explained (see drop off invoice attachment).The $military discount I stated in myoriginal Revdex.com complaint that was not on my original bill appeared on the final bill(see drop of invoice attachment)Apollo did not deliver as promise and in actuality did notdeliver at allI had to pay someone to move my property from the 2ndfloor to the 3rd floorI had to pay someone to put my bedstogetherApollo business practices are unethical, manipulative, and amisrepresentation of services In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Revdex.com:At this time, I have not been contacted by Apollo Relocation Services, Incregarding complaint ID [redacted] I have called repeatedly but only get a voice mail that they will get back to me.Sincerely, [redacted] [redacted]
We apologize for any inconvenience to the customerHowever we have not received any calls or emails from the customerPlease have the customer send us a formal email to [redacted] With a detailed description for any damaged or missing items, so we can work on it right away
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: This is not a satisfactory responseThey referred me to a bad business who overcharged me by a very large amountThis business also failed to bring my goods that I needed and had difficulty replacing This business failed to respond to my claim of missing and damaged goods and closedThis was not in accordance with Apollo's promise of good faith serviceApollo took my dollars and considers their responsibility in referring me to a bad business closed In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
We apologize for any inconvenience to the customerHowever our website is correct, we do coordinate the move and offer full service optionsThe customer has been delivered and would need to file a claim for any damaged or loss itemsOnce the customer has been picked up by the carrier our services as a moving broker have been renderedPlease take a look at one of the agreed upon conditions and terms below; Apollo Relocation Services IncMC: [redacted] is authorized by the Federal Motor Carrier Safety Administration (FMCSA) to be a household goods moving brokerApollo Relocation Services Incassumes no responsibility or liability for any property damage, bodily injury, or public liability as the outcome of the transportation of household goods transported by an authorized carrierAt shippers request we will assist you in the process to submit a claim to the assigned carrier for settlement of the claimsApollo Relocation Services Incis not responsible for any omissions or acts of the carrier, its agents, or employeesApollo Relocation Services Incis not liable, responsible, or to be held accountable for any damage, delay, loss, or expenses resulting from any Carrier or caused by any act of God
At first things seemed to be on great terms with the companyThey pretended to show interest in my needs/concerns for my moveThey attempted to schedule all the needed services I needed from my move, they quoted me a price and even began to initialize to render a payment from meNot once did the company mention that they were a broker and that the had no affiliation with fleetAfter reviewing other reviews regarding this companyHeard a multitude of complaints about how the nickel and dime their clientsSo alarmed by this, I contacted the representative who reached out to me for the service contracts and signaturesShe never responded to my phone call or my email regarding my interest to cancel my services since I read in the contract terms that the company stated they will not be responsible for any of my personal belongings and my car that is extremely expensive, that I also was shipping through themAfter contacting the customer service department, they advised me that I could not get my deposits back from them and that I should reconsider using other companiesI had to then contact my bank to dispute the charges since Apollo would not refund me my moneyThen after I expressed to the representative that contacted me the next day regarding my moving dates, I advised him that I would no longer be considering his company for my travels and move and that I had the charges reserved to get my deposits back from his company, he responded and I quote "You won't be getting back your money, so good luck with those disputes buddy!" This entire interaction was completely dreadful and I felt like they tried and almost were able to take advantage of me, since this was my first time hiring a moving companyI just don't think it was okay for Apollo to hide the fact that they weren't a company with fleet transportation and outsourced with different vendors instead of taking responsibility for the services they provide to their clientsI would not recommend their company to anymore who plans on movingThey seem to have failed at understanding the concept of (full disclosure)
Revdex.com: Does Revdex.com only mediate or does it also take any action? I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: 1) In my earlier reply I had attached proof that days free storage was included in the contractThe condition that we should have verbally asked for it can't be proven since I don't have a recorded phone conversationThe co'Apollo Relocation Services' should have it as they record all conversationsHowever, I do have audio recording of Apollo's customer service rep after the goods were delivered that I had asked the goods to be delivered to our new apartmentI can prove that this is a lie because the "Delivery Address" section in the contract says "Will Advise" meaning we did NOT know what our new apartment address will be2) Regarding the phone conversation wherein the pickup date was scheduled and fixed for as per 'Affordable Storage' and also the phone conversation with 'Apollo' on confirming that the pickup date will be on 915: how is it that these conversations have been wiped off as well? I know the contract gives a day window but when a company calls and tells the customer something it becomes a VERBAL contract which the company should either honor or let the customer know if the information has been changedMovers shouldn't just show up at the customer's house without warningDue to this action by the movers, our estimate went up and we lost our box In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I signed an electronic payment agreement of $on January [redacted] with Bryan G***He assured me that this was the final priceIn order to book the reservation, I paid $(which I was told would be put towards the $1589.76) during this transaction on January ***At that time, I had a remaining balance of $($- $500)At the time of pick up on January [redacted] I was told I needed to pay half of the remaining balance, so I paid $This left a remaining balance of $However, at the end of this pick up the movers charged me an extra $for packingThis was a surprise to me, since MrG [redacted] told me my signed agreement would not be exceeded at pick upAt pick up, I was charged an additional $I didn't argue the price with the movers, because at this point I wanted all of my belongings to finally be in my possessionSo, I indeed did pay a total of $If Apollo is not an actual moving company their employees should not be allowed to tell customers that prices are "final" and they should also not say "3-business days" for deliveryI agreed to a delivery date of January ***, not February ***In addition, they should make customers aware that they are brokers, and that a 2nd party moving company will be taking over after the reservation is bookedI have read numerous reviews regarding these issues with ApolloI am clearly not the only customer who has been misinformed and have unfortunately had a bad experienceIt's unfortunate that Apollo still does not acknowledge these issues with their response to my complaintI do not want anyone else to go through the same experience I dealt with I have attached one of the pictures I took when my belongings were deliveredMany of my boxes looked like this- completely damagedWith the combination of poor customer service, damaged goods, and paying more than I agreed to, I feel like Apollo and the movers did not deliver the service that was sold to me In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
We apologize for any inconvenience to the customerSince the customer booked within our cancellation policy, the customer is not eligible for a refundOur cancellation policy is stated (3) times on our contractPlease take a look below;Deposits are 100% refundable with No Cancellation Fee or Additional Charges for moves cancelled outside ten (10) business days (weekends and federal holidays excluded) prior to the first estimated pack or load dateI understand that deposits are non refundable for moves cancelled, reserved, or placed on hold within ten (10) business days (weekends and federal holidays excluded) of the first estimated pack or load dateAdditionally, cancellation policy will apply to the earliest estimated pack/load date in the event a date change is requested by clientAll cancellation and refund requests must be sent in writing via e-mail to [redacted] Cancellation requests sent to Apollo Relocation Services Incafter business hours (6:PM EST) will be considered received on the following business day
We apologize for any inconvenience to the customerThis customer was delivered and was charged for a long carry because the truck couldn’t get within one hundred feet of her door, as well as having additional cubic feetThe customer also threatened to slander our name on the internet and file a charge back of the deposit she had placed upon booking
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Your business failed to make arrangements for the date stated on the contract, your business failed numerous times on calling us back to reschedulethere was $1,wired to your business, per your requestThis money has not been refunded to us neitherPlease send me the original contract as well In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Apollo Relocation Services is a scam. They are a broker who gives jobs out to moving companies such as 24/7 which they gave my move to. 24/7 received this job from Apollo Relocation Services. Apollo charged me a fee of $600 and quoted me an estmiate of apprximately $2500. When 24/7 came to pick up my things they charges me almost $5000, double the price for moving my things from Bronx, New York to San Antonio, Texas. It is now 09/25/15 and I still don't have my belongings and neither the broker, Apollo Relocation Services nor 24/7 has any clue where my belongings are, who the driver is and no one returns my calls. When I happen to reach someone, such as Samantha, from Apollo, she has no clue what is going on and has received numerous different stories as to why my belongings have no shipped and when I call 24/7 I get different stories why my belongings still have not been received. They are both a disgrace and I would not recommend them to anyone!! Please beware of both of these companies...
I can be reached at [redacted]