Applegate Moving Company

Sorry for the mix upWe completely agree that the job should be $as agreedWe sent the bill for the original job amount by mistake and will be fixing it ASAPYou will receive another bill for $and that is all you will oweSorry again- Hunter [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.However, a tuneup from another company reinforced my conviction that I received a phony sales pitchThe only area of agreement between the recent technician and Bob Hamilton was that I needed a new capacitor in my furnaceThe rest of the Bob Hamilton diagnosis was completely bogus, especially the part about cleaning being uselessThe competent tech vacuumed the furnace and gave my outdoor unit a thorough cleaningDespite Bob Hamilton's guarantee that my unit would fail, it has held up fine in brutally hot weather Regards, [redacted] ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because: The statement from Bob Hamilton is inaccurate They provided exactly the amount of refund I requested at the time of the phone call from *** Since that phone call I have discovered that the repairman who performed the original work plumbed the waterlines incorrectly The hot water is hooked up to my icemaker The cold water is hooked up to my dishwasher Awaiting a repairman (again) to come to my house on Monday 8/to assess situation and perform yet another fix Regards, [redacted] ***

We apologize for the inconvenience We are more than happy to refund the money for the sill caulk repair if that did not remedy the issue It is not company policy to use our field technicians as call takers, so it is possible that the unknown number was never responded to by the tech Again, we apologize for the inconvenience and will take care of this matter as quickly as possible

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I have received the balance of the payment made for services and appreciate Trevor's understanding of how their service had not been satisfactory I hope he is able to get them back on the right track and improve their services and approach to helping their customers Regards, [redacted] ***

Mr ***,Please call our office as soon as possibleThe only record I could find was a $charge from I need to verify that it is the only time we were at your house before I issue the refund in fullOur system switched recently and we may have lost a recordIf this is the only time we were out, please let me know- Hunter H [redacted]

We are available to send out a repair tech to make corrections free of charge at the customer's earliest convenience Please let us know when we can come out to make this happen

$was refunded to the credit card used to pay for the services on 8/29/Please check you account to verify it has been received

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Hello, I received a contact today from the business and they have resolved the issueThank you very much for your involvement - I know that their speedy and meaningful response were solely due to the wonderful reputation and work of the Revdex.com Regards, [redacted] ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because: They still have not refunded my maintenance agreement and are still taking money from my bank account and charging my credit card for the services I previously cancelled Damage was was done to the hallway ceiling and has not been addressed Bob [redacted] says they are gonna take care of reimbursement of all charges and I have not received anything from them except excuses Regards, [redacted]

I talked to [redacted] yesterdayShe had an extremely unfortunate string of events from our companyEven though she didn’t request it, I thought it to be the right thing to refund the remaining $that she paid for serviceHer experience was not what we promised and I told her that if she ever did have the need to call us to ask for me personally so I could personally see that she is well taken care of

We contacted the customer to inquire what we could to ensure her satisfaction We informed her that we are refunding her the price of service agreement for her home in full; and verified that we had already refunded her (in full) for the service agreement at her rental location, and all HVAC service invoices.We instructed the customer that we would like to address all her concerns and ensure she is 100% satisfied and she responded that there is nothing we can do to make her satisfied The customer also brought up some concerns with the ceiling of her rental property, stating that we damaged it during service We informed her that we will send someone out expeditiously to address the issue and make any necessary repairs, if found we are liableCustomer re-iterated that there is nothing we can do to make her satisfied

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.] RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Regards, [redacted] ***

Mr***Sorry about the refund not getting processedI sent another email and will double check that it gets done this timeYou should be getting a check in the mail for $I will call you again and talk to you about what happened at your houseI'm not sure what went wrong last time and why we thought it was collapsed when it wasn'tIf you would like us to send another camera down the line to check it out we will be more than happy to do the camera work at no costI will be calling you this afternoon to apologize for what happened the first time around- Hunter H [redacted]

We have been more than willing to resolve the current issue for Mrand Mrs [redacted] We have refunded the requested amount per Mrs [redacted] as well as replaced the contactorAlso as an extra step of customer appreciation we have re-piped the gas line with correct drip leg all free of chargeAgain our sincerest apologies for any inconvenience this has caused

We admit that we did draft the service partner charge again at the beginning of February by mistakeThat money, $9.95, was then quickly given backWe have credited back both bank account, and MasterCard to ensure that all of the service partner money has been given back in fullI have explained all of the charges to the customer and she still believes that we owe her x We do not owe this moneyWe have already given it back.We have refunded service partner charge of $times, as well as a month charge of $being credited backWe refunded a job that we did for $as well as another accidental service partner charge of $9.95We have given back all requested money to ensure 100% satisfaction.Hunter ***Operations Managerp: ###-###-#### f: ###-###-####*** *** ***Overland Park, KS 66204***

He doesn’t want anything to do with us; he just wanted to let me know “how poorly we operate” He thought we were trying to sell him His unit is in rough shape and *** did the correct thing; and I explained ***’s diagnosis Anyway, we refunded his money, but he still won’t be
using us/isn’t happy I asked what I could do and he said nothing

Revdex.com:
I reviewed the response made by the business in reference to complaint ID ***, and find the proposed resolution satisfactory
Sincerely,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered]
Complaint: ***
I am rejecting this response because: They called and left a message on my voicemail one time I haven't heard anything sinceThey say they will reimburse me the cost of that visit, but that hasn't happened and I haven't heard anything from themI would also like an apology for lying to me, because there was not a collapse at the road or anywhere else and I haven't had any problem since that time
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered]
Complaint: ***
I am rejecting this response because:Despite the improper venting and less than a foot of 1/2” of pipe, my pipes worked perfectly fine up until the time and reason I called Bob Hamilton plumbingThe condition of the pipes was never a reason I was given as to why you won’t send a camera down the pipes, it was stressed that Bob Hamilton Plumbing will not send a camera down any pipe smaller than 3”The only options I was given for solving the problem was to either blow air through the pipes, causing a huge mess, costing a couple thousand dollars and not guaranteeing it won’t break the pipes or even solve the problem, or to tear up my finished basement blindly to look for the problem, costing thousands of dollarsNeither of which I was told the money I have already paid would go towards the cost of doingI only want a camera sent down the pipes so we know exactly what the problem is and where it is
Regards,
*** ***