Applegate Moving Company

We are going out Wednesday to check out the work and make sure the customer is 100% satisfied in person.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered]
Complaint: [redacted]
I am rejecting this response because:   They still have not refunded my maintenance agreement and are still taking money from my bank account and charging my credit card for the services I previously cancelled.   Damage was was done to the hallway ceiling and has not been addressed.   Bob [redacted] says they are gonna take care of reimbursement of all charges and I have not received anything from them except excuses. 
Regards,
[redacted]

$548.00 was refunded to the credit card used to pay for the services on 8/29/2015. Please check you account to verify it has been received.

Ms [redacted],We apologize for any inconvenience we have caused you.  It was in no way the intent of our employees or company to mislead you.  We will be more than happy to refund you the $250 that was charged for the drain cleaning.  If you have any further questions please do not...

hesitate to reach out to one of our managers.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Hello, I received a contact today from the business and they have resolved the issue. Thank you very much for your involvement - I know that their speedy and meaningful response were solely due to the wonderful reputation and work of the Revdex.com.
Regards,
[redacted]

We apologize for the inconvenience.  We are more than happy to refund the money for the sill caulk repair if that did not remedy the issue.  It is not company policy to use our field technicians as call takers, so it is possible that the unknown number was never responded to by the tech....

 Again, we apologize for the inconvenience and will take care of this matter as quickly as possible.

We are committed to providing the highest level of service simply because our customers deserve the very best. Unfortunately we did not meet the customer’s expectations and because of this serious oversight we have repaired all issues to get this unit running correctly. Mr. [redacted] is very satisfied...

with the action that was taken.

Sorry for the mix up. We completely agree that the job should be $400 as agreed. We sent the bill for the original job amount by mistake and will be fixing it ASAP. You will receive another bill for $400 and that is all you will owe. Sorry again. - Hunter [redacted]

We contacted the customer to inquire what we could to ensure her satisfaction.  We informed her that we are refunding her the price of service agreement for her home in full; and verified that we had already refunded her (in full) for the service agreement at her rental location, and all HVAC...

service invoices.We instructed the customer that we would like to address all her concerns and ensure she is 100% satisfied and she responded that there is nothing we can do to make her satisfied.  The customer also brought up some concerns with the ceiling of her rental property, stating that we damaged it during service.  We informed her that we will send someone out expeditiously to address the issue and make any necessary repairs, if found we are liable. Customer re-iterated that there is nothing we can do to make her satisfied.

What part of the AC was worked on during the first service call? Has the previously worked on part failed in its specific function?In answer to your questions, 1.) Hard Start Kit, w/Relay (compressor) 3.5-5 Ton                         ...

                       2.) Replace Energy Absorption Run component dual 5/35-440VAnd yes those parts have failed in there specific function. [redacted]

I talked to [redacted] yesterday. She had an extremely unfortunate string of events from our company. Even though she didn’t request it, I thought it to be the right thing to refund the remaining $800 that she paid for service. Her experience was not what we promised and I told her that if she ever did have the need to call us to ask for me personally so I could personally see that she is well taken care of.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered]
Complaint: [redacted]
I am rejecting this response because: The statement from Bob Hamilton is inaccurate.  They provided exactly the amount of refund I requested at the time of the phone call from [redacted].  Since that phone call I have discovered that the repairman who performed the original work plumbed the waterlines incorrectly.  The hot water is hooked up to my icemaker.  The cold water is hooked up to my dishwasher.  Awaiting a repairman (again) to come to my house on Monday 8/1 to assess situation and perform yet another fix.
Regards,
[redacted]

Mrs [redacted], I took a look at the history for the call in question.  It appears that we have been out 4 additional times under warranty to remedy the issue.  We have given some options on repiping to provide a permanent solution to the issues.  Since the system...

existed for years without venting and proper sizing we are unable to get a camera down the line with its current condition.  We would be happy to credit the original cleaning toward a replacement which we have listed in our suggested work.  Please let us know how to proceed.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:
It has been less than 10 business days since you sent me this letter to review.  Therefore, I was waiting to collect my refund first.  I have not seen a check in the mail nor a phone call from the Bob Hamilton company.  I will call them and give them a couple of more days to remedy the situation.  If not, I will keep this complaintvalid.  This has truly been an awful customer service experience.
Regards,
[redacted]

We have been more than willing to resolve the current issue for Mr. and Mrs[redacted]We have refunded the requested amount per Mrs. [redacted] as well as replaced the contactor. Also as an extra step of customer appreciation we have re-piped the gas line with correct drip leg all free of charge. Again...

our sincerest apologies for any inconvenience this has caused.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.However, a tuneup from another company reinforced my conviction that I received a phony sales pitch. The only area of agreement between the recent technician and Bob Hamilton was that I needed a new capacitor in my furnace. The rest of the Bob Hamilton diagnosis was completely bogus, especially the part about cleaning being useless. The competent tech vacuumed the furnace and gave my outdoor unit a thorough cleaning. Despite Bob Hamilton's guarantee that my unit would fail, it has held up fine in brutally hot weather. 
Regards,
[redacted]

We have already given the customer a refund of over $1000, exceeding her request significantly. Canceled her service partner. We are willing to do whatever necessary to make her 100% satisfied but that has to be communicated.