Appliance Repair Guys

My [redacted] Refrigerator was not cooling I found their advertisement on line saying that for any issues with [redacted] Appliances call them Their service technician came, cleaned the extensive frost out of the refrigerator at a charge of $ He said if the problem returns it might need an evaporator fan He assured me that the fan would be replaced and included in this service charge I called the next day to tell them that frost was forming again and was told to call back on Monday The refrigerator began making loud screeching noises and I was advised that the evaporator fan needed to be replaced at a charge of $ The office told me that no service charge was involved but that would be the installed price As the service technician had told me the part was $105.00, I checked how much the part would be if ordered It came to $l0lincluding tax and delivery If they install the evaporator fan, it has a day warranty and their is no guarantee that it will fix the problem They also requested my credit card up front Since the [redacted] Refrigerators are notorious for forming frost I can't take the chance that this will fix the problem I also feel I have been deceived by Appliance Repair Guys even though my initial impression of their technician was not a bad one, I would not trust them again

Prior to this incident I hired an independent service guy who claimed my dishwasher had a blockage and he had fixed itClaimed it was repairedI paid $and he leftI called him back because it was not fixed at allHe returned and said he needed to investigate and return a third timeThen he just disappeared and is non responsive I then called the appliance repair guysThey said it was $for call and this would be deducted from cost of repairGuy came and said he needed to inspect drainage systemHe said it would cost $I told him I only paid $for the [redacted] dishwasherThis service cost made no sense to move ahead with...plus it was not a repair but rather proposed inspection which he refused to identify how long it would take upon being askedI was tempted into it thinking wellI already need to pay $if I refuse his proposed service He said it was not possible I paid so little for the unitI produced my invoiceHe was shockedI was desperate for repair as I'm a business owner with house of people and was for several weeks washing dishes by hand morning and nightSo I signed About minutes later he asked me to view what he claimed was a 1/4" chunk of white porcelain that had been "supposedly" trapped in the drain pipeIronicallyI don't own any white dishes and never have He did a demo for seconds allowing it to fill a cup on top shelf stating this is how he proves it works nowHe said He needed my signature confirming I acknowledge the unit works in response to this demo He then charged me plus tax...$and stated that if it does not work when I try to use it for real he will need to return and replace the drain pump at a cost of $since he could see it was already broken but he felt he had made adjustments necessary (adjusting impeller placement which he claimed mystery white chip of porcelain had moved) for it to run well despite this need to replace broken parts My husband was furious when I showed him the billI had now paid near the purchase price to repair the unitUpon first cycle it still didn't work properlyIn addition when I opened the door the base face plate and its baseboard cover now pop off and land on the floorHe did not fasten it and the screws are nowhere to be found [redacted] I now have read hundreds of reviews by victims of this businessMost being charge exactly same prices as me regardless of the appliance or "claimed" repairThis should not be legalThis company charged me $for less than one hour of service and opted not to replace a part they claim is broken until a later date for Mor money The total cost will be $for an appliance worth $please do somethingThis is absolute corrupt blackmail

This company charged $plus tax for a hour of work fixing a dishwasher (no parts, just labour) and left without verifying their workWhen we tried to call about this we were told that because we signed the labour contract, which they voided by not verifying their work, there was nothing they could doFor comparison - HVAC charges $55/hour, auto mechanics $80, physiotherapists $Appliance repair is a skill but it's not worth $280/hour [redacted]

I have had this company on couple of occasion unfortunately the second time my tenant called them even tough I gave her the name of a different company..and had the same bad experience with them They were unable to diagnose the repair,, but the the bill they state that they have looked into different parts and charged me 316$ but my dishwasher still does not workThey do mention on the bill that I need a new motor with a cost of 530$ when I can buy a new dishwasher for this amount or lessWhen I called customer service and explained the situation, she did not care and said this is how we do business Don't ever use this company,, which I had checked the reviews beforeReally awful, [redacted] and incompetent technician

WARNING TO ANYIONE CALLING THIS COMPANYTHEY TELL YOU $TO SHOW UPOKWHEN THEY ARRIVE THEY SAY $FOR DIAGNOSTIC AND REPAIRSIGN HERE THE TECH TOLD ME HE FIXED THE DRAIN PUMP IN MY DISHWASHERIT DRAINED WHILE HE WAS THEREIT DID NOT WORK AFTER HE LEFTI CALLED THE COMPANY TO ASK FOR A PARTIAL REFUNDTHEY SAID NO AS I HAD SIGNED THE CONTRACTAFTER COMPLAING FOR TWO WEEKS I GET ANOTHER CALL SAYING THEY WILL REPLACE PUMP FOR ANOTHER $OBVIOSULY I COULD HAVE BOUGHT ANOTHER DW FOR THE AMOUNT OF MONEY THEY WANTED ME TO SPEND FEEL LIKE I WAS SET UP

Technicians from "Appliance repair guys" tel 905-769-were supposed to come and give me estimate do fix ace maker in our lG refrigerator, in the case If I don't agree to proceed with repair with them I was supposed to pay dollars service charge otherwise pay +tax for the diagnostics and repair + parts.I agreed to pay including tax for labour including service(securing water line using duck tape) and I was told that includes installation of new ice makerI called [redacted] and found out that ice maker for my fridge cost so know what price Today they call me with part price and I could not believe it, They want to charge me 525,for the part I can get from [redacted] for plus additional charge for installation [redacted]

Purely shady businessStill in business thanks to googleThey said dollar feeThen they charge To my credit card without permissionLike all the other reviewers the washer still doesn't work and they want another dollars to fix it

[redacted] $just came and looked at the washer less than 30minLabour charge and parts/installed? Service fee? I don't understand how its possible these people are running business with unethical mind set [redacted]

We called Appliance Repair Guysto fix our dryerI did not realize at the time that the dryer was less than a year old and still under warrenty The dryer was not heating up and taking a very long time to dry the clothesA repair man can promptly [redacted] We authoroized a repair to a spark plugDuring this repair, the serviceman advised that when he changed the spark plug the mother board blew and now we would have to replace that at a cost of approxmiately $for the part labour costs were not included I was never advised that changing a spark plug, there is also a risk of blowing out the motherboard, causing an even further repairWe told the repairman that we would pay the $for the service call plus the cost of the plug but felt that the $chage was not justified considering the mother board was broken as a result We then ended up calling the store we boutght it from, even without our receipt, and they sent a tech out promply and told us the only thing that was needed was to pull the dryer out from the wall because the dryer hose was being squished against the wall and air was not going through properlyThey did not charge us anything We then went back to the Applicance Repair Guys with a letter from **'s repair man stating that the only issue with the dryer was that it was too close to the wall We asked Appliance Repair Guys why there technician told us a repair was needed, when it was not and why their trained service men would not check the dryer hose, before doing unnecesary repairs, resulting in further damage We were told when they do a repair, it does not guarantee it will actually fit the problem I asked Applicance Repair Guys for a receipt with a breakdown of labour and parts chargesThey would not provide this We went back and forth with the Appliance Repair Guys whose best offer was to take about $off the bill They would not even split the charge with us I would warn anyone about using this companyWho would use a comany that does not guareantee their work (as I found out after) and whose service techs do unnecessary repairs, costing their customers unnecessary expense the repair that actually fixed the problem cost us nothing- fortunately for [redacted] and the store we bought it from, we will always by loyal customers

Basically, the same experience as others have reported (I should have checked first!!) A well rehearsed process that ends up with the customer paying an exorbitant fee for an appliance repair Starts with an $charge for a service call by servicemen (intimidating) which then escalates to $for labour to achieve the fix, plus parts (there's always some)...and at the end of the day, I paid $to have a fuse changed on my dishwasher [redacted]

[redacted] Please be warned that they will do nothing for you but make you pay up frontThen they will never show [redacted] I have a pregnant wife and a one year old without clothes because they WON'T show up and fix our washerPLEASE go to anyone elseAs well if you do pay up front, it'll take over weeks for you to get your money backThis is what they sayI was given nothing more than their untrustworthy word I'll get my money backI will post again if my money is not returned

I really wish I had read some reviews before hiring Appliance Repair Guys [redacted] They ask for $just to have the tech show up, he said to make a diagnostic we will have to pay an other $ This made us very unhappy but agreed to have the part replaced, against my better judgement , we gave them $and after over a week we are still waiting for the partCalled them several times without any results We went this morning to their office in Concord, Onand the "customer service manager" wouldn't even open the door to us to present our complaint , she even had the nerve to threaten us with calling the police We have absolutely no confidence in themWe will wait until Monday, and if no call has been received , I will present then a complaint [redacted]

This companies service charge practices are outrageous $for a washing machine drain pump service, to a part that was non repairable then provide an estimate for replacement $on a part that would take up to weeks to obtain, when I located the part available locally for $name brand and newsame day pickup or 2-days shipping making the repair over $ No wonder this company is not Revdex.com accredited consumer beware

Do not utilize this company for your appliance repairI don't know how I missed all the bad reviews because I'm usually pretty good about this kinda thing, so I'll do everyone a solid and post a review everywhere I can to make sure no one else experiences thisThey seem to charge you flat rates regardless of the issue you have and regardless if they actually diagnose and can fix the problem or notThey charge you $for showing up and claim that they'll charge you hourly after that point but regardless if the job takes minutes (which I'm sure they'll attempt to stretch out) or hours, you'll be charged $280+HST (includes the $show up fee)This is an astronomical amount of money for diagnosis compared to rival copaniesNow keep in mind that they will claim that this cost is "supposed" to account for any labour to actually FIX the appliance, more on this laterAfter the labour only diagnosis fee they'll start throwing parts at the appliance at severely marked up pricesThis is nothing new, all companies do this, but their margins are HUGEFor example, an $part any consumer can buy from a typical walk in appliance repair store will come out to $250-from this companyThey claim to not charge labour for the installation (it's included in your $280+hst), I did not get this far with them, but have found other reviews indicating that ontop of the astronomical part masome people were actually charged additional labour beyond the $280+hst diagnosis labourIt's not like you get same day delivery and repair and that you are paying for the convenience of them stocking a [redacted] ton of parts for all makes, NOThey order it and find it the same way any consumer would so you'd wait anywhere from a day to weeks for a part if they don't have it in the truck Next let me discuss my service technicianHe seemed OK at first, was pretty quiet, seemed to take care in what he did, had mediocre tools (nothing crazy specialized or efficient and time saving), but my guy spent 75% of his time in my house on the phone on his bluetooth headsetHe was on the phone with friends/family member, not with his companyHe took multiple calls and was on one call for what seemed like minutes, not saying much, but was just on the phone with someone on the other end saying something every so oftenI won't judge I mean this might have been a special case with a child with a condition for example, but regardless this came off as EXTREMELY unprofessional in my eyesThis company claims professional service and seems to charge as such, and sends technicians that do things like this? CommonTo make things worse I was with the guy 100% of the time and that still didn't deter him from taking the liberty of freely making and taking non work related phone callAt this point I was under the impression I was being charged hourly, not a flat $280+hst regardless of time spent (found that out much later), so this [redacted] me off even more, because being on the phone while you do something guarantees you'll either take longer to do it or you'll make more mistakes, this is basic Human Performance I bet the company justifies these prices based on their high level of service and ability to respond 24/etcAlthough they have this statement in their "About Us" mission statement: "We provide quality in-home appliance repair services at reasonable prices." At reasonable prices, of course if up to interpretation, but I for one will say that their prices are not reasonableThey are outrageous, not competitive, and the only reason they are still in business, although I'm sure their market share is dropping, is that there are enough uninformed consumers out there that fall into their clever trap every day Bottom Line: This company has huge margins and does not disclose this to its customers before they are "trapped" and the technician begins working on the appliance, after which, unknown to the customer, they will be charged $280+hst regardless of actual time spentAfter biting that bullet you will be ripped off again with the massive mark up on partsAgain taking advantage of people's lack of knowledge of what parts should cost approximately Many people might read my review as, "boo hoo a customer is complaining that a company is making too much money off of them"Appliance Repair Guys go WAY beyond making a healthy profit, this is flat highway robbery utilizing dirty tactics of withholding critical pricing information and misleading customers

I wish I had looked up this shady company on Revdex.com last weekThis past Friday, I had a "technician" come by to quote me on my dishwasher, which is leaking waterHe said he would have to take the dishwasher out from under the counter and he quoted me $for labourAny needed parts would be extra I laughed and said I could get a brand new dishwasher for four or five hundred dollars, so thanks but no thanksAfter he left, I was shocked at how much he had quoted meI was expecting to pay maybe $(including the service call charge) at the most But after reading all these negative reviews on this site, I realize it is just this company's standard modis operandiQuote the customer at least $280, even if the appliance isn't worth the amount of the quote! All in all, I'm glad this only cost me the $service call and I would advise anyone to not waste their time and money on this company

Our experience was similar to others who gave this company negative reviewsThe technicians claimed the repair to our front loading washer would be $to fixAs our machine had been working fine previously, we opted to go ahead with the repair and signed the contractAfter the technicians installed the new part, they told us that in fact the machine wasn't fixed and that the "real problem" was the display board which would cost $plus tax plus labourWe felt [redacted] as the technician had claimed that the $part would solve the problem which it didn'tWe ended up paying $including tax for absolutely nothing [redacted]

[redacted] I made a mistake of calling them without reading the reviews [redacted] My dishwasher was not draining and I told the lady when I called that I had put a jay cloth in the dishwasher and it was stuck somewhere and that is the reason I think the water was not draining Of course first of all on their website they advertise 24/service -that is not true at all After going back and forth on the appointment I finally had the technician arrive today at 7:am I told him what the issue was but he insisted that was not the problem He told me that what he could see was that the pumps were not working properly He told me that to repair the pumps it would cost $and if there was any part damaged that would be extra He made me sign a contract for the $before he touched the appliance He opened up everything and VOILA! the jay cloth was lodged and entwined in the blade which he removed and fitted all the parts back asked me to run a cylce with the dishwashing tablet which he said would take out any residue that was left inside This in all took mins When he was done he gave me an invoice for $and when I questioned him that he didnot even repair the pumps or anything else why would I have to pay this amount, he said this was their service fee and that he had serviced the machine and the pumpI had to pay it as I had agreed to itI had stood there the whole time he was there and I did not see him do anything other than remove the jay cloth [redacted] They use scare tactics by telling you that something is terribly wrong with the appliance and then make you sign the contract which they bind you to BEWARE of this company I would NOT recommend them to anyone

Stay away from this company! Unfortunately an emergency required me to cancel a service appointmentThe company advised that I did not give them hours notice to cancel the appointmentThe company invoiced me for the service call and forwarded the invoice to a collection agency

I have paid over $in washing machine repairs and after three visits these guys have failed to sort out the problem

Everything is fake about Appliance repair guys
Their web site is nice, but it is not true
They don't work 24/7, they are not highly skilled technicians and do not provide quality service at a reasonable price
Actually, it is all the opposite
I called them for my fridge which stopped coolingSure, they'll do
I paid $for the labor which lasted minutes, and $for the partsTwo days later fridge stopped working again
Called themSure, just fill in the on-line warranty form and we will contact you
They never contact me
I called them back - was left on hold and after a while dropped me offAnd like that several times
Finally I 've got someoneI was promised to be contacted
Never happened
Eventually, I gave up