Aptive Environmental, LLC

Complaint: ***
I am rejecting this response because:The guarantee states that if services provided the company will return. When is it clear however that services were not provided, they've not held up their end of the contract at all. Upon our return from Michigan on July 2016, There was nothing on the exterior showing signs of any pest control being performed at all. OUTSIDE there were multiple spider nests, spider egg sacks, millipedes, earwigs, and fire ants throughout the exterior. The actual pest control tech himself said it did not appear even an initial had been performed. How is the company going to claim that that their end of the contract was upheld? GPS data? All that tells anyone is that a vehicle cruised about on a route. It doesn't reveal if anyone stepped out of the vehicle, unloaded tanks of spray and went about any part of any home. What does reveal that pest control measures were performed is the absence of, or at a minimum the notable reduction of pests. Since signing on with Aptive, as said before, the amount of pests has increased exponentially. With the previous company, who we pay significantly more to perform services, there were NO issues at all with one exception in the garage which they remedied the day we called.
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:I would like the business to state in writing that my account is closedMy balance is $USD and I will no longer receive bills, text messages or phones form this company.
Sincerely,
*** ***

To whom it may concern:As attached before in the response is a welcome letter which clears up anything that the sales rep may have told *** or any other customerThat Welcome letter is gone over before the first service is startedWe as a company have put the Welcome Letter in place for situations like these and each customer is given a paper copy of the Welcome LetterIn the Welcome Letter is also a paragraph talking about a possible increase in pest activity for the first months and that we have free unlimited reservices to help with the process. This account has already been cancelled and there is no further charges on the account

Rhett did a great job! He placed several boxes around our property to help fight the vole infestationVery professional and responsive!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Don't know how well the service will work yet, they've only come out once, but the technician Ben M*** was about the most professional and polite gentleman I've ever dealt with Ben certainly is a credit to this company!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Thank you for your help in getting this resolved
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: I did not provide a written request which was stated several times throughout the call to cancel my serviceI want my dollars refunded as it should have never been chargedYou’re the ones who said this multiple times, not me. You should go back and listen to the calls from October tooVery unprofessionalProbably the least amount of people skills I’ve ever experienced in a ManagerMy gate was unlocked on the day in questionDo you really think I’d go through this much trouble if it wasn’t? You did not keep up your end of the agreement when you were to spray my entire yardYou did not do thisYour receptionist also stated you turn on your answering service 10-mins early each day which is another example of poor serviceDon’t believe me? Go listen to that one from the day beforeYour hours say you’re open till 5pm but unless you call before 4:45pm you may not get to speak to someone.
Sincerely,
*** ***

*** ** was here today for outside service for spidersHe took extra time to also spray inside and check trapsHe is a great guy who speaks highly of Alterra as an employer, and obviously takes his job seriouslyThanks!

Mr***, I apologize that you didn't receive a response as requested from our officePlease refer to the voicemail I left you and the email that I sent to the email address that we had on file Your account has been cancelled and there are no future payments or service pending and
your account balance is $Please let us know if you have any questions. Best Regards, Blake C***Aptive Environmental

Josh G did an excellent jobI was impressed by the fact that he cleaned up all of the cobwebs (we had several on the back patio) and he took the time to move our dogs' water dishThank you for your attention to detail

Complaint: ***
I am rejecting this response because: The was never done, meaning they never showed up to knock down the missed hives, yet they still wanted to come back to do the next applicationThis was without acknowledging that anything was wrong and they kept calling for weeks without fixing the problem
Sincerely,
*** ***

Hello ***,I have reviewed your account and apologize you felt lied to and misledThat is not the way I want our customers to feel! We try our best to be as transparent as possible so miscommunication does not occur. We are a general pest control service which does not include
mosquitoesWe handle ants, spiders, roaches, and all other general pests around the home which are listed on the target pest section of the agreement that was emailed to ***Mosquito treatment is a very specialized service typically installing a mister system or something similarI see no notes of the mosquitoes being a concern in the special instructions on your agreementIt is noted that you were having problems with roaches and fleas. The quarterly pricing reflected both on your Service Agreement and the Welcome Letter that Brandon, our Service Pro, went over with you reflect the same pricingThe agreed amounts were $($with tax) for the initial service and then $($with tax) for the quarterly services that followI have attached a copy of both the Service Agreement and Welcome Letter for reference. The account has been closed as requestedIf you would like to reinstate the service and fulfill the remainder of the contract we are happy to be here for any general pest needs you haveIf you would like the account to remain cancelled we do ask to be reimbursed the discount you were given off the initial serviceThe initial service is typically a cost of $however that service was discounted to just $The difference is a balance of $($with tax).I have attached a copy of your Service Agreement and Welcome Letter to reviewI really hope that we can move forward with a positive relationship! Especially after your star review you gave after your first service on 6/7! Look forward to speaking to you soon!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: This is all lies. Two trucks sat outside the house for maybe minutes and then leftThat is what happenedNo service was done You claim that you have closed the account finallyThank you for thatThe next step is to refund the $No service was completed.
Sincerely,
*** ***

Customer has been contacted and a service has been scheduled with him

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Good afternoon,I have gone through all of the notes regarding your complaints you have made claims aboutI apologize if there was any confusion about the agreement and how it worksWe always want there to be full disclosure with what our customers are signing up forThat is why he have the signed
agreement where the customer initials in two separate sections next to the paragraphs stating they understand this is a year agreement, and also have a signature at the bottom as wellIn addition to the agreement when we come out to do the first initial service we also have what is called a welcome letterThe service technician goes over it with the customerIt is six paragraphs and the customer initials next to them stating they understand what they are signing up forI have underlined and marked where it states clearly this is a year agreement and if you choose to cancel before the year is up you are responsible for the discounted amount from the regularly priced initial serviceYou will see that your signatures on all of the documentation provided.Also in regards to your conversation stating that your HOA wouldn't let you keep the service and also that your HOA provides a serviceThey have not told any of our other customers they cannot have the service as we have plenty of customers in your neighborhoodWe have other customers in your community that currently have our service and have had no issues servicing their accountsIf your HOA does provide a service you can always decline the service they provide due to you deciding to provide your own pest control for your residence. We just received your check today for the idf of $and have not deposited it yetIf you would like us not to that is your decision and we will not deposit it, but for your records after the delinquent balance goes for more than days it is sent to a collection company at that point. I hope this helps to clarify any questions or issues you have

Per our agreement our initial treatment is $since the Initial treatment was discounted to $the early termination fee would be the difference between the regular initial treatment and the discounted priceThis would result in the fee being $As stated in the last response we did show up for all scheduled appointmentsThe phone number provided to us at the time of the agreement was 972-642-This is the number that was called for each serviceWe will be happy to return to the home for Mr*** for free of charge to take care of the above referenced insectsWe will provide this service for free of chargeThis is our proposed solution

To Whom It May Concern,As a residential pest control company, the way we market is through door-to-door sales. Most of our salesforce is recruited from college campuses throughout the US. For our office, we solicit door-to-door in the greater Columbus area, including Powell, OH. We
strive to follow all solicitation laws. We train our representatives not to knock on homes that have a NO SOLICITING sign posted on their propertiesIt appears a sales representative entered this neighborhood. We will take this as an opportunity to retrain this representative on the proper As one of our company core values is “TRUE NORTH,” we always strive to be honest and forthright with all our communications with both current and potential customers. We try to explain our services in such a way that it is impossible to misunderstand what we are selling and providing. To that end, before we actually start the first service, our service professionals actually go over a separate document that further explains our service plan in order to make sure that our customers completely understand how our treatment plan works. If a customer or potential customer ever feels that they have been misled or lied to, we always want to know about it so we can resolve any misunderstandings.Whenever we receive a new customer we work to communicate the decision maker of the home. Typically this is the adult male/female living at the property. If they do not tell us they are not authorized or able to make decisions for the home then we do not know they are able or capable, unless it is extremely obvious through conversation at that time that they are not mentally sound. In those cases, we either move on or return to talk to someone at the home that is authorized to make decisions for the property. We apologize that we were not able to tell that the lady of the home was not mentally capable of making decisions for the property.If Mr *** has any further concerns we encourage him to reach out to us directly at our office at 614-375-so we can resolve any concerns he might have. Josh P*** Aptive Branch Manager- ColumbusTell us why here