Aptive Environmental, LLC

Jesus was here early and worked thoroughlyTime wll tell how effective the spraying has been

We serviced Mrs *** home in early May for a discount price of $ After month we did our first followup service for $and reached out to inform them that card was no longer valid At that time she informed us that card was compromised and that they will get a new one A
month after trying to collect payment she refused to pay stating we were not licensed to do the work We provided information for Illinois licensing and information how to check with the secretary of state how we are licensed to do business with that Illinois pesticide license After that call in 7/25/we never heard back from her We called multiple times to collect that 2nd treatment After no responses we canceled service which resulted in a full charge for the discount she received on the 1st service After days of no response it was turned over to a collections agency We had no idea from that it had escalated to this point We will reverse the charges for early cancellation and contact the collection agency to stop collections as we will report it paid in full I will personally send an email to Mrs*** to inform her of this information

Mr*** The sales Rep told me he did not say thatHe has signed up a large amount of customers who have not claimed that eitherThe contract clearly states that it is for one year and that the discount of $you received is contingent on a one year agreementHe also initialed directly
beneath the paragraph stating thiswe serviced me *** on 8/for free based on a one year agreement He called to cancel future services on 8/and was told that we would reduce the cost down from $to $even so I We will refund this $he agreed to pay on the 17th

Tom ***, Aptive Service Pro, was awesome! He took his time and made sure to provide all services promised up frontHe was meticulous and exactingNice to see and feel secure that we have a top notch service provider for our outdoor pests

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Tom was the service pro who serviced my property todayHe did de-webbing, sprayed the foundation and granulated the yardTom made sure to explain everything and brought to my attention other services that would help keep pests away during the cold winter months

On 8/15/our Customer Loyalty Specialist called the customer in an attempt to collect payment for services rendered on 6/27/and 7/27/ At that time the customer explained that they had been told by our Sales Representative that they were only signing up for two trial services for
the summer They believed the first one was to be $and the second was to be $ However, the details of the agreement that was signed were that we would provide services for months for a total of services The initial service was to be $and each of the four quarterly services were to be $ If the customer decided to terminate the agreement before the end of the months they agreed to pay back the discount they received for the first service, which was $ The agreement in question has been attached It is our company policy to have our service technician confirm the information in question, before the initial service, by reviewing a "welcome letter" with the customer This "welcome letter" reviews both the length of the agreement and the price for each service Both the service agreement and welcome letter have been attached to this response.This grievance, brought by the customer, has already been addressed by the branch manager in our Bay Area branch The manager and customer have resolved the complaint and come to an agreeable solution

Thank you for the opportunity to respond to this complaint. Aptive Environmental was contracted by Mr *** to provide structural pest control on their homeWe provide this service on a quarterly basis and warranty all work done on the home for days after each serviceThe first service
was provided on 3/23/2016, we do return to the home for the first of quarterly services 30-days after their first serviceThis was provided on 4/23/The next quarterly was done at their home on 4/23/On 7/20/we returned a voicemail from the customer asking us to skip this quarterly serviceOur office left a voicemail asking them to call us back regarding this issueThere was no mention of wanting to cancel the service.On 7/25/we had not heard back from the customer yet so we scheduled the quarterly service once again to make sure we kept up our side of the agreement to keep the home pest free and continue with their warrantyOn 7/26/we received another voicemail asking if we could push back the quarterly serviceNo mention of canceling the service We tried to contact the customer the same day but had to leave a voicemail asking for a call regarding the matterOn 7/29/we had not heard from the customer so we put them back on the schedule and sent out notification that we would come by on 8/1/to perform the quarterly service on the homeOn 8/1/the service was provided to the outside of the homeEvery time the customer requested we hold of on the service we would call and take them of the route for serviceAfter not hearing from the customer, we would schedule their service again as we want to make sure we stick to our side of the agreement and keep their home pest freeI do see that the customer and our office both made multiple attempts to contact each other but unfortunately were not able to. I would be happy to discuss this matter with Mr*** and am sure we can come to a resolution. Again thank you for the opportunity to respond to this complaint as we take all customer input very seriously

Hello,I wish you had left your contact information so I could contact you directly regarding this situationWithout more information it is hard for me to pinpoint the sales representative who was at your door and further resolve this issueI apologize for your experienceOur sales representatives
all have solicitors permits for Cedar Park which can be verified with the City of Cedar Park or I can produce a copy of each individuals permitThe description provided does not help me to identify the sales representative, howeverI also wish that you had attached photos of the door so I can understand the circumstances. I am happy to further investigate this situation with more informationThere have not been any requests from someone to speak to a manager that has gone unanswered when rarely requested I am easily reached at our office number, 512-290-All you need to do is ask to speak to a manager and myself or our service manager can be of assistance. Thank you,Kristen M***

My service from Aptive for pest control has been excellentThe most recent service was performed by Cody here at our home in Las Vegashe was careful, efficient and explained everything he was doinghe was very friendly and had a good sense of humor as he explained about the behavior of some of the pests (insects)We are very happy with the service....NO BUGS! Yay!

Complaint: ***
I am rejecting this response because: Again, this company is lyingWhy do you ask customers to log in and let you know how the service tech did immediately following the 1st treatment if no one from the company reads it? You failed to answer this issue time & time again because you know, as well as the woman my wife called who answered the phone at Aptive ALSO KNOWS, no one bothered to respond to our initial complaint in the review onlineYour own Aptive employee was shocked that nobody bothered to read our initial complaintYES, Aptive, a review that YOU asks US to leave, is indeed a COMPLAINT! I'm asking you one more time, why do you email customers & ask for us to review the technician if nobody cares enough to read it? All you want to address is that we didn't allow you to make it rightOne hand doesn't know what the other is doing at Aptive in NashvilleIt's no longer a question of ripping us off financially, it's the liesWould you want a company to ignore your complaint for a freaking month Aptive? And then pretend you did everything you could? It's quite obvious the type of company Aptive is & I'm going to help make sure everyone who reads up on Aptive in our state knows as well.
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: The details stated by aptive are not true. The first quarterly did not spray and still tried to charge us for services not provided. Had Mrs *** not caught him, they would have scammed us. They sent another tech out BEFORE talking to us, and he was turned away until the manager got around to calling us. After speaking with the manager, he agreed to send his best tech out at a discount. That tech NEVER SHOWED. When I called to see where he was I was told he called off that day. I wasted my time waiting at home for this tech and aptive didn't have the decency to call me. If their best tech is unreliable at best, what kind of service will I get from the others? In summation, only tech was turned away, tried to rip us off and the other just never showed. No other contact was attempted that I am aware of and I would love to see the email from them because I would have responded immediately
Sincerely,
*** ***

To whom it may concern:As attached before in the response is a welcome letter which clears up anything that the sales rep may have told *** or any other customerThat Welcome letter is gone over before the first service is startedWe as a company have put the Welcome Letter in place for situations like these and each customer is given a paper copy of the Welcome LetterIn the Welcome Letter is also a paragraph talking about a possible increase in pest activity for the first months and that we have free unlimited reservices to help with the process. This account has already been cancelled and there is no further charges on the account

Per our agreement the calendar on the agreement shows the months that our company contracts to come out to the homeowners residenceI have attached a copy of the welcome letter and original service agreement in this responseOur company goes to great lengths to ensure that the customer has been
informed of the terms of the agreementOn the agreement all services were outline on the calendar and the agreement shows where Mr*** initialed that it was a month service agreementThe individual from our company that performs (seperate from the sales representative) the actual service also goes over a separate document that goes over the terms of the agreementThe customer must initial that they have been explained all the terms of the agreementThis document has also been attached in this responseIn response to the inside service needing to be done we can definitely arrange a time on a Saturday or during the evening where we can come out and service the inside of the homeOur resolution would be to continue on with our service agreement and we will provide the next quarterly service at half price which would be $and we can do it at a time that is convenient for Mr***

Complaint: ***
I am rejecting this response because:There are five charges a year and this is not quarterlyI already have paid once in JulyThe next quarterly payment should not have been before SeptI wish to cancel the contract going forward
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:The guarantee states that if services provided the company will return. When is it clear however that services were not provided, they've not held up their end of the contract at all. Upon our return from Michigan on July 2016, There was nothing on the exterior showing signs of any pest control being performed at all. OUTSIDE there were multiple spider nests, spider egg sacks, millipedes, earwigs, and fire ants throughout the exterior. The actual pest control tech himself said it did not appear even an initial had been performed. How is the company going to claim that that their end of the contract was upheld? GPS data? All that tells anyone is that a vehicle cruised about on a route. It doesn't reveal if anyone stepped out of the vehicle, unloaded tanks of spray and went about any part of any home. What does reveal that pest control measures were performed is the absence of, or at a minimum the notable reduction of pests. Since signing on with Aptive, as said before, the amount of pests has increased exponentially. With the previous company, who we pay significantly more to perform services, there were NO issues at all with one exception in the garage which they remedied the day we called.
Sincerely,
*** ***

Hello, When Mr*** signed up with us back in May of we explained the year long agreement with him going over the five paid visits that is all stated several times in his agreementOne with the calendar and the other with the text at the bottom and on the second pageWe here at
Aptive strive to be in great communication with our customers so we can insure that everyone is on the same page at the time of signing upDue to this we even go over the agreement again with our Welcome letter at the time of the first serviceI have attached a copy of his agreement and a document showing his history of services and the only correspondence we have received from him on his account in regards to his account status and wishesHe called in a couple of times between his regular scheduled visits, prior to his request to cancel, with complaints of still seeing pestsWe then came out free of charge to re-serviceAt that time we explained that if he continues to see the pest activity to please call us back since every home and infestation is differentWe told him we would be more than happy to come back out and treat again free of chargeHowever, after each re-treatment (there was one re-treatment per quarterly) we would not hear from him again until his next quarterly, so we would always assume that the problem has been resolvedMr*** then emailed us on the 30th of March stating he would like to discontinue the agreementHe stated that he would be happy to pay for the two weeks left on his agreementWe then responded with an email stating that his agreement would be up in May of and that if he wants his agreement discontinued before that, we would close it out and bill the reimbursement feeWe again never heard back from himIn the following months Multiple calls and emails and paper mail was sent to Mr*** in hopes of being able to get this situation taken care ofWe have not gotten a response from these at any point. At this point, we are happy to speak with Mr*** and do what it takes to fix the situationWe know that if he is still experiencing pest issues we would be happy to come out and do multiple re-treatments at no cost to him to insure his happiness with our serviceIf he wishes to discontinue the agreement and move forward, we are fully prepared to do what it takes to work with him in any way possible as wellWe just need the communication with Mr*** to insure that this issue is resolved in a mutually beneficial and expedient manor

Complaint: ***
I am rejecting this response because:I would like the business to state in writing that my account is closedMy balance is $USD and I will no longer receive bills, text messages or phones form this company.
Sincerely,
*** ***

The service was performed yesterdayThe agreement states that if between regular treatments additional service is needed we will return for no extra charge We will by happy to have a manager come out to the home for each service to ensure that the best possible service is being renderedThe
agreement has not been breached and the balance in question is the reimbursement for the discount given on the initial service if the agreement is cancelled before the month termThe customer cancelled the agreement early and that is the fee rendered for the early terminationWe would be happy to take reinstate the agreement and have one of our managers service the home each service

To Whom It May Concern: The customer signed up for our year protection plan with our door-to-door representative Jake S*** on 7/14/16. Their initial service was performed on 7/16/16, at a discounted price of $49. On our agreement it does ask for the customers to allow days for
the products to take effect. If there are still problems after days we do return for free as many times as are needed to resolve the problems. The agreement also lets the customer know that “The customer understands that continued pest activity may occur and additional re-services may be necessary. The interior and exterior of the home are always under warranty. If the customer would like inside or additional outside service, once notified Aptive will return between regularly scheduled visits at no additional charge.” The customer called and notified us that they were having continued spider problems on the inside of the home on 7/28. We immediately set up a free callback service for 8/1. When we arrived to complete the free re-service on 8/the customer then informed the service professional that they wanted an outdoor rodent treatment. The Outdoor Rodent Warranty is and additional cost- $to start and an additional $each quarter- that the customer had not purchased. After talking with the customer we ultimately waived the cost for them and did the treatment for no additional cost, saving them $over the course of a yearOn 8/our service professional went out to treat the customer for their first quarterly treatment, which is scheduled 3-weeks after the initial service. When he arrived the customer told him not to service, that he wanted to cancel and that we broke the contract. They called in and talked to the office and our service manager at the time. The customer refused services and refused to allow us to try to continue to resolve their pest issues. So the account was cancelled due to refusal of services and the discount given on the initial service, of $180, was revoked and an invoice applied to the accountThe main complaint here seems to be based on the misconception that after 7-days after a treatment they should never see a single bug again. Pest control is a process, and as the agreement states, and as the welcome letter we went over at the time of the first service states, “to control some pest populations several treatments may be required.” Pest issues will gradually decrease with treatments, typically with the largest decrease directly after the 1st quarterly service. Full eradication of pests in less than a month is not a realistic expectation, and that is why we continue to come out as needed and have a year-long protection planAptive desires to resolve all pest problems to the satisfaction of the customer. When the customer doesn’t allow us to treat to resolve the problems there is nothing more we can do. At this time the account is closed, and no further services are pending. Thank you for your time,Joshua P***Branch ManagerAptive Environmental- Indianapolis