Cliff, I apologize for the inconvenience as I was unaware that the correction order was never completedI will get this to my fulfillment department to get it shipped out ARArmor® Customer Support [redacted] *** * [redacted] ***
Matt, I apologize for the inconvenience as we requested your package back to verify the contents and ensure you received the proper items and orderWe are working on getting this package shipped back out immediatelyAgain we apologize for the delay and the frustration
complete lies after waiting on hold for a hour she was very rude and then hung up on meSecondly they would only reply to my email after I Contacted the Revdex.comNow I know why they have a F rating with the Revdex.comi don't want any product from this company or want any more emailsThank you Revdex.com ??????????????
I wanted to make a slight modification to an online order I made with ARArmorI made a call to their customer service line and was helped by a very courteous and professional customer service representative named NickHe quickly helped with my request, also going above and beyond my original requestMy experience with ARArmor customer service was nothing but the bestThanks guys
***,
I apologize for the inconvenience as when we spoke we did confirm we will be resuming shipping the 3rd week of March, as your order was currently help up by the trauma padsWe have in countered a back log in our shipping department which is why partial shipping was not
offered at this time, as we would have to offer that option for every customer which would then cause further delay with the volume of orders we current have being comple***Again we apologize for the delay any any inconvenience this may have caused
it is now weeks and the initial advertisement noted "up to weeks"
the company is now not responding to my online inquiries or e-mails (sent an online message and an email with no response)this company has held my payment (interest free mind you) for weeks?
I cannot get a
commitment on delivery?clearly something does not seem right and I am deme ding specific performance on this order The advertisement on the website said "estimated up to weeks"That lead me to believe that within weeks the product would be shipped Additionally, the advertising is now even more concerning given that "Thomas" from customer support has now indicated ARmay not even begin working on my order for another weeks?
*** is full of people complaining (yes some people have waited much much longer) but, the public advertisement is and misleading and there was not patent disclaimer indicated regarding the massive backlog this company has?
I want the product but, honestly considering refund My fear is these is will want to take weeks to get our funding returnedDeceptive practices seem clear here A lack of customer focus obvious and frankly the lack of business acumen and an inability to adapt, adjust and overcome does not seem fair to the consumer who is misled
I ordered an paid for plat/plate carrier package on June 8, At the time of my order there was a "production lead time" of weeks I called on August 26, (weeks after placing order) and I was told that to check back after August 29th It has bee almost weeks and I have not received my order
James,
I am showing we had email correspondence on the 11th of March, and I had explained the flood of emails we have received which has cause the delay in response timeYou did respond to that with "Excellent! Thank you very much for the update!" Your order has entered the packing queue an tracking was provided as well I had explain our current shipping backlog and as well refunded your shippingPlease email us at *** if you have any further concerns or questions
Bill,
Below is the email you had sent us as well as the response, please note this was sent on Sunday when we are closedEmails as well submitted after a holiday as stated on our website response times will be delayedWhen answering calls we have stated to customers
that we were having phone errors with our connection, so I can assure you that you were not hung up on but disconnected due to our connectionI see your order was notated as well on the 30th which was the following dayWhen explain to you the production lead time of weeks (as we manufacture the product to order)you were unhappy with that and claimed this is a scam an stated you will be filing a charge backYour order was notated as that which is why no further processing of your order has been takenUnfortunately you stated you would file a charge back which put your order in a hold status as we can not complete it if your card company refunds you as well we wont manufacture product if you intend to cancel your orderWe responded in email letting you know this as wellWhich below is the reply as well as your responseI apologize for the confusion but our website states the product lead time an you were explained that on the 30th when we spoke to you on the phonePlease note the order will be held til further notice of a charge back.
Sent: Sunday, November 29,
12:PM
Subject:
I will cancel order if you don't reply
Body:
This is my last email
Either you tell me when I will get this order #*** guaranteed
Or I will cancel the order today
It's your call
----------------------------------------------------------------------
Sent Mon 12/7/2:PM
Hello Bill,
We have notated your account that you were possible filing a
charge back for scamThere has not been any progress since you stated so
Please contact us via phone @ ###-###-#### to clarify if you would like to move
forward
Your business and patience is greatly appreciated!
---------------------------------------------------------------------------
Mon 12/14/6:AM
No I
want nothing from your company in anywayI had to file a complaint with the
Revdex.com just to get you to reply to my emailAnd when I call and stay on hold for
a hour you hang up on me
Great
way to run a business
Sent from my iPad
I placed an order with ArArmor 12/7/for my brother who is law enforcement
CT State Law only allows Face to Face Transactions on armor for civilians, Military and Law Enforcement can buy armor with no restrictionsArStaff had me jumping through hoopsto then tell me that all I sent them did not work and they are not shipping the issueI asked to speak to managers even the founder no one would return my calls, Finally I called in and had a manager which was well aware who I was but did not feel like reaching out to resolve issues So I let her know how unprofessional she was she transfer me to the shipping manager who
was just as unprofessional as she was and said she has called me and left messages and when I expressed she didn't call me she went on to tell me that (that was not here nor there anyways) and continued to disrupt me as I'm talking to get her point across which made no sense what so ever due to the fact that I followed all her staff asked of meat the end I asked for my money back she went on to tell me she would give me a gift card for my brother to make the purchaseI refused not because we don't want the Product but because they were irresponsible and handled this matter unprofessionallyNow I Need to see if I get my Refund !!!
Cliff,
I apologize for the inconvenience as I was unaware that the correction order was never completedI will get this to my fulfillment department to get it shipped out
"line-height: 1em;"> ARArmor® Customer Support
[redacted] * [redacted]
I apologize for the confusion with the tracking information. As a label is generated for the order when completed. It still has to go through the packing process into the shipping department in the order in which there where received. The current back log we have...
encountered in our shipping department has caused orders to leave our facility within 8 business days. I know this can be a inconvenience and very frustration for you the customer. We sincerely apologize as we are working overtime an weekends to get caught up as we never anticipated such a extensive setback. I did go ahead an refund your shipping, as I know this doesn't get you your product faster, but please bare with us at this difficult time.
I receive some of the best customer service I have ever received from AR500. I had several questions about their armor plates, the steel they used, and quality testing. I understood that these were unusual questions to be asking when I contacted them so I didn't expect all of my questions to be answered. My expectations were exceeded when I received complete and timely answers to all of my questions and the representative had to do some research with manufacturing to get my answers. They went way out of their way to accommodate my questions and I am very grateful for that. They will certainly get my future business and recommendations.
complete lies after waiting on hold for a hour she was very rude and then hung up on me. Secondly they would only reply to my email after I Contacted the Revdex.com. Now I know why they have a F rating with the Revdex.com.
I don't want any product from this company or want any more emails. Thank you Revdex.com ??????????????
Fantastic company! I ordered some level III plates and a carrier last year, there was a recall on the plates due to some defecting materials supplied by a 3rd party and AR500 not only sent me replacement plates free of charge (shipping alone would have been outrageous) but also gave me a $40 gift certificate. I recently purchased a different plate carrier (the Guradian model which is unbeatable for the price) but I was unable to apply my certificate at the point of sale. So I sent an email and they were able to credit my purchase for the $40. Really I can't rave enough about how prompt and helpful their customer service department is. And their products have the quality to match. If you're going to run a company, this is the way to do it!
[redacted]
I do apologize for the delay. We have had unforeseen setbacks coming off the holidays which as well back logged our shipping department. We are the direct manufacture and can encounter delays. We never anticipated it to be this extensive as I can...
insure you we are working overtime and weekends to get caught up. We know this can cause an inconvenience to the customer and we deeply apologize. Please bear with us through this difficult time. I as well I see that we refunded your shipping, even though I know this does not help the inconvenience of your wait time but we want our customers to know we are trying our best to get orders out. I do see your order was delivered on the 4th of March. Please contact us a www.support.com for any further assistance.
The website sta[redacted] the product would ship within three business days. I am sorry your company is backlogged, but that is not the consumer's issue. If you advertise three day shipping, you need to abid by it, or compensate the consumer for the delays on your end. I think a patrial shipment is a fair resolution.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
I did receive the product 3 says after submitting the complaint. Still waiting on another.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
I have reviewed the complaint and tried calling the customer. There was no answer, so I reached out via email. This is the email sent:
Hello Sir,
I am the Customer Service Manager at AR500 Armor. I just tried to reach you at your contact phone number. I am contacting you to address...
your concerns about the plate carrier and armor option that you ordered with us on 7/17/16. I would like to be able to help you out in this matter.The best way we can address your issue with the armor that does not fit in the plate carrier you purchased is to offer you an exchange for your carrier. This is because it is our policy to not exchange armor once it has left our facility and gone to a customer for private use. It does state on our website that all sales are final, but we are willing to help you in this matter because of the circumstances and misunderstanding of the differences in armor that we offer. I believe the best option for you is to purchase the Operator II plate carrier. This will accommodate the 10x12” Square Back plate that you ordered. There is a price difference though as the Sentry carrier is priced at $55.00 and the Operator II carrier is priced at $79.00. I would be able to provide a return shipping label for the Sentry plate carrier so that you don’t have to pay for that portion. We can issue you the return shipping label via email that you would be able to print and tape to your return package. Once we receive your original Sentry carrier, we would call to take payment for the difference of the Operator II and ship it out immediately. Please let me know if this is a satisfactory conclusion to this order and I will send you the return label to start the process immediately.
We are willing to comply with the customer's suggestion to exchange plate carriers. This should be resolved promptly.
Cliff, I apologize for the inconvenience as I was unaware that the correction order was never completedI will get this to my fulfillment department to get it shipped out ARArmor® Customer Support [redacted] *** * [redacted] ***
Matt, I apologize for the inconvenience as we requested your package back to verify the contents and ensure you received the proper items and orderWe are working on getting this package shipped back out immediatelyAgain we apologize for the delay and the frustration
complete lies after waiting on hold for a hour she was very rude and then hung up on meSecondly they would only reply to my email after I Contacted the Revdex.comNow I know why they have a F rating with the Revdex.comi don't want any product from this company or want any more emailsThank you Revdex.com ??????????????
I wanted to make a slight modification to an online order I made with ARArmorI made a call to their customer service line and was helped by a very courteous and professional customer service representative named NickHe quickly helped with my request, also going above and beyond my original requestMy experience with ARArmor customer service was nothing but the bestThanks guys
***,
I apologize for the inconvenience as when we spoke we did confirm we will be resuming shipping the 3rd week of March, as your order was currently help up by the trauma padsWe have in countered a back log in our shipping department which is why partial shipping was not
offered at this time, as we would have to offer that option for every customer which would then cause further delay with the volume of orders we current have being comple***Again we apologize for the delay any any inconvenience this may have caused
it is now weeks and the initial advertisement noted "up to weeks"
s will want to take weeks to get our funding returnedDeceptive practices seem clear here A lack of customer focus obvious and frankly the lack of business acumen and an inability to adapt, adjust and overcome does not seem fair to the consumer who is misled
the company is now not responding to my online inquiries or e-mails (sent an online message and an email with no response)this company has held my payment (interest free mind you) for weeks?
I cannot get a
commitment on delivery?clearly something does not seem right and I am deme ding specific performance on this order The advertisement on the website said "estimated up to weeks"That lead me to believe that within weeks the product would be shipped Additionally, the advertising is now even more concerning given that "Thomas" from customer support has now indicated ARmay not even begin working on my order for another weeks?
*** is full of people complaining (yes some people have waited much much longer) but, the public advertisement is and misleading and there was not patent disclaimer indicated regarding the massive backlog this company has?
I want the product but, honestly considering refund My fear is these i
I ordered an paid for plat/plate carrier package on June 8, At the time of my order there was a "production lead time" of weeks I called on August 26, (weeks after placing order) and I was told that to check back after August 29th It has bee almost weeks and I have not received my order
James,
I am showing we had email correspondence on the 11th of March, and I had explained the flood of emails we have received which has cause the delay in response timeYou did respond to that with "Excellent! Thank you very much for the update!" Your order has entered the packing queue an tracking was provided as well I had explain our current shipping backlog and as well refunded your shippingPlease email us at *** if you have any further concerns or questions
Bill,
Below is the email you had sent us as well as the response, please note this was sent on Sunday when we are closedEmails as well submitted after a holiday as stated on our website response times will be delayedWhen answering calls we have stated to customers
that we were having phone errors with our connection, so I can assure you that you were not hung up on but disconnected due to our connectionI see your order was notated as well on the 30th which was the following dayWhen explain to you the production lead time of weeks (as we manufacture the product to order)you were unhappy with that and claimed this is a scam an stated you will be filing a charge backYour order was notated as that which is why no further processing of your order has been takenUnfortunately you stated you would file a charge back which put your order in a hold status as we can not complete it if your card company refunds you as well we wont manufacture product if you intend to cancel your orderWe responded in email letting you know this as wellWhich below is the reply as well as your responseI apologize for the confusion but our website states the product lead time an you were explained that on the 30th when we spoke to you on the phonePlease note the order will be held til further notice of a charge back.
Sent: Sunday, November 29,
12:PM
Subject:
I will cancel order if you don't reply
Body:
This is my last email
Either you tell me when I will get this order #*** guaranteed
Or I will cancel the order today
It's your call
----------------------------------------------------------------------
Sent Mon 12/7/2:PM
Hello Bill,
We have notated your account that you were possible filing a
charge back for scamThere has not been any progress since you stated so
Please contact us via phone @ ###-###-#### to clarify if you would like to move
forward
Your business and patience is greatly appreciated!
---------------------------------------------------------------------------
Mon 12/14/6:AM
No I
want nothing from your company in anywayI had to file a complaint with the
Revdex.com just to get you to reply to my emailAnd when I call and stay on hold for
a hour you hang up on me
Great
way to run a business
Sent from my iPad
I placed an order with ArArmor 12/7/for my brother who is law enforcement
CT State Law only allows Face to Face Transactions on armor for civilians, Military and Law Enforcement can buy armor with no restrictionsArStaff had me jumping through hoopsto then tell me that all I sent them did not work and they are not shipping the issueI asked to speak to managers even the founder no one would return my calls, Finally I called in and had a manager which was well aware who I was but did not feel like reaching out to resolve issues So I let her know how unprofessional she was she transfer me to the shipping manager who
was just as unprofessional as she was and said she has called me and left messages and when I expressed she didn't call me she went on to tell me that (that was not here nor there anyways) and continued to disrupt me as I'm talking to get her point across which made no sense what so ever due to the fact that I followed all her staff asked of meat the end I asked for my money back she went on to tell me she would give me a gift card for my brother to make the purchaseI refused not because we don't want the Product but because they were irresponsible and handled this matter unprofessionallyNow I Need to see if I get my Refund !!!
Cliff,
I apologize for the inconvenience as I was unaware that the correction order was never completedI will get this to my fulfillment department to get it shipped out
"line-height: 1em;"> ARArmor® Customer Support
[redacted] * [redacted]
[redacted],
I apologize for the confusion with the tracking information. As a label is generated for the order when completed. It still has to go through the packing process into the shipping department in the order in which there where received. The current back log we have...
encountered in our shipping department has caused orders to leave our facility within 8 business days. I know this can be a inconvenience and very frustration for you the customer. We sincerely apologize as we are working overtime an weekends to get caught up as we never anticipated such a extensive setback. I did go ahead an refund your shipping, as I know this doesn't get you your product faster, but please bare with us at this difficult time.
I receive some of the best customer service I have ever received from AR500. I had several questions about their armor plates, the steel they used, and quality testing. I understood that these were unusual questions to be asking when I contacted them so I didn't expect all of my questions to be answered. My expectations were exceeded when I received complete and timely answers to all of my questions and the representative had to do some research with manufacturing to get my answers. They went way out of their way to accommodate my questions and I am very grateful for that. They will certainly get my future business and recommendations.
I still have not received any package and my original purcahse date was 1/7/16. The company still has not even shipped the package yet.
complete lies after waiting on hold for a hour she was very rude and then hung up on me. Secondly they would only reply to my email after I Contacted the Revdex.com. Now I know why they have a F rating with the Revdex.com.
I don't want any product from this company or want any more emails. Thank you Revdex.com ??????????????
Fantastic company! I ordered some level III plates and a carrier last year, there was a recall on the plates due to some defecting materials supplied by a 3rd party and AR500 not only sent me replacement plates free of charge (shipping alone would have been outrageous) but also gave me a $40 gift certificate. I recently purchased a different plate carrier (the Guradian model which is unbeatable for the price) but I was unable to apply my certificate at the point of sale. So I sent an email and they were able to credit my purchase for the $40. Really I can't rave enough about how prompt and helpful their customer service department is. And their products have the quality to match. If you're going to run a company, this is the way to do it!
[redacted]
I do apologize for the delay. We have had unforeseen setbacks coming off the holidays which as well back logged our shipping department. We are the direct manufacture and can encounter delays. We never anticipated it to be this extensive as I can...
insure you we are working overtime and weekends to get caught up. We know this can cause an inconvenience to the customer and we deeply apologize. Please bear with us through this difficult time. I as well I see that we refunded your shipping, even though I know this does not help the inconvenience of your wait time but we want our customers to know we are trying our best to get orders out. I do see your order was delivered on the 4th of March. Please contact us a www.support.com for any further assistance.
The website sta[redacted] the product would ship within three business days. I am sorry your company is backlogged, but that is not the consumer's issue. If you advertise three day shipping, you need to abid by it, or compensate the consumer for the delays on your end. I think a patrial shipment is a fair resolution.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
I did receive the product 3 says after submitting the complaint. Still waiting on another.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
I have reviewed the complaint and tried calling the customer. There was no answer, so I reached out via email. This is the email sent:
Hello Sir,
I am the Customer Service Manager at AR500 Armor. I just tried to reach you at your contact phone number. I am contacting you to address...
your concerns about the plate carrier and armor option that you ordered with us on 7/17/16. I would like to be able to help you out in this matter.The best way we can address your issue with the armor that does not fit in the plate carrier you purchased is to offer you an exchange for your carrier. This is because it is our policy to not exchange armor once it has left our facility and gone to a customer for private use. It does state on our website that all sales are final, but we are willing to help you in this matter because of the circumstances and misunderstanding of the differences in armor that we offer. I believe the best option for you is to purchase the Operator II plate carrier. This will accommodate the 10x12” Square Back plate that you ordered. There is a price difference though as the Sentry carrier is priced at $55.00 and the Operator II carrier is priced at $79.00. I would be able to provide a return shipping label for the Sentry plate carrier so that you don’t have to pay for that portion. We can issue you the return shipping label via email that you would be able to print and tape to your return package. Once we receive your original Sentry carrier, we would call to take payment for the difference of the Operator II and ship it out immediately. Please let me know if this is a satisfactory conclusion to this order and I will send you the return label to start the process immediately.
We are willing to comply with the customer's suggestion to exchange plate carriers. This should be resolved promptly.