I do apologize for the delay. We have had unforeseen setbacks coming off the holidays which as well back logged our shipping department. We are the direct manufacture and can encounter delays. We never anticipated it to be this extensive as I can...
insure you we are working overtime and weekends to get caught up. We know this can cause an inconvenience to the customer and we deeply apologize. Please bear with us through this difficult time. I as well I see that we refunded your shipping, even though I know this does not help the inconvenience of your wait time but we want our customers to know we are trying our best to get orders out. I do see your order was delivered on the 4th of March. Please contact us a www.support.com for any further assistance.
Unfortunately, this is the same response I've received from Cecilia, Jessica H. Cece W. and Dee. Every time I try to find out what is going on, no one seems to be aware of the missing item nor does the information seem to go beyond the last contact.
I apologize for the confusion with the tracking information. As a label is generated for the order when completed. It still has to go through the packing process into the shipping department in the order in which there where received. The current back log we have...
encountered in our shipping department has caused orders to leave our facility within 8 business days. I know this can be a inconvenience and very frustration for you the customer. We sincerely apologize as we are working overtime an weekends to get caught up as we never anticipated such a extensive setback. I did go ahead an refund your shipping, as I know this doesn't get you your product faster, but please bare with us at this difficult time.
Below is the email you had sent us as well as the response, please note this was sent on Sunday when we are closed. Emails as well submitted after a holiday as stated on our website response times will be delayed.
When answering calls we have stated to customers...
that we were having phone errors with our connection, so I can assure you that you were not hung up on but disconnected due to our connection. I see your order was notated as well on the 30th which was the following day. When explain to you the production lead time of 8 weeks (as we manufacture the product to order)you were unhappy with that and claimed this is a scam an stated you will be filing a charge back. Your order was notated as that which is why no further processing of your order has been taken. Unfortunately you stated you would file a charge back which put your order in a hold status as we can not complete it if your card company refunds you as well we wont manufacture product if you intend to cancel your order. We responded in email letting you know this as well. Which below is the reply as well as your response. I apologize for the confusion but our website states the product lead time an you were explained that on the 30th when we spoke to you on the phone. Please note the order will be held til further notice of a charge back.
Sent: Sunday, November 29, 2015
12:45 PM
Subject:
I will cancel order if you don't reply
Body:
This is my last email.
Either you tell me when I will get this order #[redacted] guaranteed.
Or I will cancel the order today.
It's your call.
----------------------------------------------------------------------
Sent Mon 12/7/2015 2:28 PM
Hello Bill,
We have notated your account that you were possible filing a
charge back for scam. There has not been any progress since you stated so.
Please contact us via phone @ ###-###-#### to clarify if you would like to move
forward.
Your business and patience is greatly appreciated!
---------------------------------------------------------------------------
Mon 12/14/2015 6:55 AM
No I
want nothing from your company in anyway. I had to file a complaint with the
Revdex.com just to get you to reply to my email. And when I call and stay on hold for
I ordered an paid for plat/plate carrier package on June 8, 2016. At the time of my order there was a "production lead time" of 3 weeks. I called on August 26, 2016 (7 weeks after placing order) and I was told that to check back after August 29th. It has bee almost 8 weeks and I have not received my order.
I apologize that you were unsatisfied with your experience but as previously stated we were having technical issues with our phone lines as we are in a new building. We were contacting you via email to inform you that you were not hung up on. As well to avoid further issues with getting disconnected. Again I apologize that we were unable to keep your business, and for any past miscommunication.
We apologize for any inconvenience we have caused. We have had unforeseen set backs in our shipping department. We do our best to update you properly, an are working overtime to get this matter corrected. If you would have informed us that you wanted to cancel an...
receive refund we would have processed it for you at that time. We will get your order canceled an issue your refund, it will take about 3-5 business day to process back into your account.
I do apologize for the delay. We have had unforeseen setbacks coming off the holidays which as well back logged our shipping department. We are the direct manufacture and can encounter delays. We never anticipated it to be this extensive as I can...
insure you we are working overtime and weekends to get caught up. We know this can cause an inconvenience to the customer and we deeply apologize. Please bear with us through this difficult time. I as well I see that we refunded your shipping, even though I know this does not help the inconvenience of your wait time but we want our customers to know we are trying our best to get orders out. I do see your order was delivered on the 4th of March. Please contact us a www.support.com for any further assistance.
Unfortunately, this is the same response I've received from Cecilia, Jessica H. Cece W. and Dee. Every time I try to find out what is going on, no one seems to be aware of the missing item nor does the information seem to go beyond the last contact.
[redacted],
I apologize for the confusion with the tracking information. As a label is generated for the order when completed. It still has to go through the packing process into the shipping department in the order in which there where received. The current back log we have...
encountered in our shipping department has caused orders to leave our facility within 8 business days. I know this can be a inconvenience and very frustration for you the customer. We sincerely apologize as we are working overtime an weekends to get caught up as we never anticipated such a extensive setback. I did go ahead an refund your shipping, as I know this doesn't get you your product faster, but please bare with us at this difficult time.
Bill,
Below is the email you had sent us as well as the response, please note this was sent on Sunday when we are closed. Emails as well submitted after a holiday as stated on our website response times will be delayed.
When answering calls we have stated to customers...
that we were having phone errors with our connection, so I can assure you that you were not hung up on but disconnected due to our connection. I see your order was notated as well on the 30th which was the following day. When explain to you the production lead time of 8 weeks (as we manufacture the product to order)you were unhappy with that and claimed this is a scam an stated you will be filing a charge back. Your order was notated as that which is why no further processing of your order has been taken. Unfortunately you stated you would file a charge back which put your order in a hold status as we can not complete it if your card company refunds you as well we wont manufacture product if you intend to cancel your order. We responded in email letting you know this as well. Which below is the reply as well as your response. I apologize for the confusion but our website states the product lead time an you were explained that on the 30th when we spoke to you on the phone. Please note the order will be held til further notice of a charge back.
Sent: Sunday, November 29, 2015
12:45 PM
Subject:
I will cancel order if you don't reply
Body:
This is my last email.
Either you tell me when I will get this order #[redacted] guaranteed.
Or I will cancel the order today.
It's your call.
----------------------------------------------------------------------
Sent Mon 12/7/2015 2:28 PM
Hello Bill,
We have notated your account that you were possible filing a
charge back for scam. There has not been any progress since you stated so.
Please contact us via phone @ ###-###-#### to clarify if you would like to move
forward.
Your business and patience is greatly appreciated!
---------------------------------------------------------------------------
Mon 12/14/2015 6:55 AM
No I
want nothing from your company in anyway. I had to file a complaint with the
Revdex.com just to get you to reply to my email. And when I call and stay on hold for
a hour you hang up on me.
Great
way to run a business.
Sent from my iPad
I ordered an paid for plat/plate carrier package on June 8, 2016. At the time of my order there was a "production lead time" of 3 weeks. I called on August 26, 2016 (7 weeks after placing order) and I was told that to check back after August 29th. It has bee almost 8 weeks and I have not received my order.
William,
I apologize that you were unsatisfied with your experience but as previously stated we were having technical issues with our phone lines as we are in a new building. We were contacting you via email to inform you that you were not hung up on. As well to avoid further issues with getting disconnected. Again I apologize that we were unable to keep your business, and for any past miscommunication.
We apologize for any inconvenience we have caused. We have had unforeseen set backs in our shipping department. We do our best to update you properly, an are working overtime to get this matter corrected. If you would have informed us that you wanted to cancel an...
receive refund we would have processed it for you at that time. We will get your order canceled an issue your refund, it will take about 3-5 business day to process back into your account.