AR Resources Incorporated

Review: This company has listed 4 items on my credit. Yet I have asked by phone, email, and mail for a copy of the bills. They haven't complied. These items should be removed from my credit unless I can validate them.Desired Settlement: Removal of items from my credit unless they are validated by itemized billing

Business

Response:

October 7, 2014

Revdex.com

Of Metropolitan Washington DC

and Eastern PA

1880 JFK Boulevard, Suite 1330

Philadelphia PA 19103

REF: [redacted]: ID [redacted]

To Whom It May Concern:

AR Resources, Inc,

EIN#:[redacted] (an agency located in [redacted], PA) received four accounts

from our client, [redacted], two on May 15, 2013 and two May 29,

2014 regarding services provided by our client for [redacted].

On May 15, 2013, AR Resources,

Inc. received two accounts in the amounts of $342.00 and $350.00 from Emergency

Resources Group regarding services provided to [redacted].

On May 15, 2013, AR Resources,

Inc. mailed a letter via USPS to the address provided to us by our client

stating that there was an outstanding issue on the accounts and to contact our office

to resolve the matter.

Between May 17, 2013 and

September 5, 2013, AR Resources, Inc. made numerous attempts to contact [redacted] via telephone without any return contact.

On May 29, 2014, AR Resources,

Inc. received two accounts in the amounts of $593.00 and $196.00 from Emergency

Resources Group regarding services provided to [redacted].

On May 30, 2014, AR Resources,

Inc. mailed a letter via USPS to the address provided to us by our client

stating that there was an outstanding issue on the accounts and to contact our

office to resolve the matter.

Between June 2, 2014 and July

1, 2014, AR Resources, Inc. made numerous attempts to contact [redacted] via

telephone without any return contact.

On August 14, 2014, AR

Resources, Inc. received an email from [redacted] requesting copies of bills

for the four outstanding balances. Ms.

Hays stated the accounts were on her credit history and requested the amounts

that could be paid to have the accounts removed from her credit history.

On August 14, 2014, AR

Resources, Inc. received a telephone call from [redacted] with a representative

from [redacted] on the line as well. Our representative explained the charges were

for the emergency room physicians and not the hospital. [redacted] requested copies of the bills for

the outstanding balances. Our representative

advised [redacted] to mail a letter requesting the copies of the bills.

On August 18, 2014, AR

Resources, Inc. contacted our client, [redacted], requesting

validation for the outstanding balances.

On August 19, 2014, AR

Resources, Inc. received a letter from [redacted] requesting copies of the

bills for the outstanding balances.

On August 19, 2014, AR

Resources, Inc. received validation for the outstanding balances from our

client.

On August 19, 2014, AR

Resources, Inc. mailed the validation for the outstanding balances to [redacted] via USPS to the address provided to us by our client.

On August 25, 2014, AR

Resources, Inc. received credit report disputes on all four accounts from [redacted] via e-OSCAR. At that time, AR

Resources, Inc. verified all information pertaining to the disputes with

e-OSCAR as being accurate.

On October 6, 2014, AR

Resources, Inc. received an email from [redacted] requesting copies of the

bills for the four outstanding balances.

[redacted] updated AR Resources, Inc. with a new address of [redacted].

On October 7, 2014, AR

Resources, Inc. mailed the validation for the outstanding balances to April

Hays via USPS to the new address she provided.

AR

Resources, Inc. intent is not to harass or annoy, but merely assisting

consumers to resolve our client’s accounts.

At this time, the accounts are considered open with our office.

Thank you for providing us the

chance to respond to this issue.

Should you have any further

questions or need additional information, please contact me at ###-###-####.

Sincerely,

Craig V[redacted]

Compliance Officer

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:my address has been the same since 2012. I have yet to receive anything from this entity. I have never had a conversation with this group with a [redacted] representative on the line. I would like to listen to this supposed conversation since they are recorded right? The letter I mailed came from my address. I requested the info by email. I want to see the bills. Please send them to me for payment. If they are valid as you state- you will be paid. These seperate physician bills are a common issue for patients. We don't always get the bills, and sometimes they are not correct!

Regards,

Business

Response:

October 14, 2014

Revdex.com

Of Metropolitan Washington DC

and Eastern PA

1880 JFK Boulevard, Suite 1330

Philadelphia PA 19103

REF: [redacted]: ID

To Whom It May Concern:

On August 19, 2014, AR

Resources, Inc. mailed the validation for the outstanding balances due to [redacted] via USPS to the address provided to us by our client, [redacted]. The address provided to us from

our client was: [redacted]. AR Resources, Inc. did

not receive the validation for the outstanding balances due back as return mail.

On October 6, 2014, AR

Resources, Inc. received an email from [redacted] requesting copies of the

bills for the four outstanding balances.

[redacted] updated AR Resources, Inc. with the address of [redacted].

On October 7, 2014, AR

Resources, Inc. mailed the validation for the outstanding balances to [redacted] via USPS to the address she provided in her email.

AR

Resources, Inc. intent is not to harass or annoy, but merely assisting

consumers to resolve our client’s accounts.

AR Resources, Inc. works on behalf of the Emergency Resources

Group. At this time, the accounts are

considered open with our office.

Thank you for providing us the

chance to respond to this issue.

Should you have any further

questions or need additional information, please contact me at ###-###-####.

Sincerely,

Craig V[redacted]

Compliance Officer

Review: To pay off a college loan amount I gave [redacted] my bank check number and the full pay off amount of $279.00. This company charged my check a high amount. This is fraud. They record all conversations. The claim has been put in with my bank - #[redacted]-xx-xxxxDesired Settlement: The bank needs to recover the full amount of the check and refund in full to me - this is fraud and I will again deal with the payment of money to this company

Business

Response:

June 3, 2014

Revdex.com

Of Metropolitan Washington DC

and Eastern PA

1880 JFK Boulevard, Suite 1330

Philadelphia PA 19103

REF: [redacted]: ID

To Whom It May Concern:

AR Resources, Inc,

EIN#:[redacted] (an agency located in [redacted] PA) received an account from

our client, [redacted] County Community College, on April 10, 2013, regarding

services provided by our client.

On April 10, 2013 AR

Resources, Inc. mailed a letter via USPS to the address provided to us by our

client stating that there was an outstanding issue on the accounts and to contact

our office to resolve the matter.

On April 18, 2013, AR

Resources, Inc. a payment schedule for $50.00 on the first of each month was

set-up via checks by telephone.

On April 28, 2014, AR Resources,

Inc. received a telephone call from [redacted].

[redacted] wanted to pay the remaining balance in full. Our representative accepted the payment in

full via check by telephone. At that

time, our representative agreed to waive the $5.00 fee. The $5.00 fee was unknowingly processed

along with the payment in full.

On May 12, 2014, AR Resources,

Inc. received a telephone call from [redacted] inquiring about the $5.00

fee. Our representatives advised [redacted] that a request would be submitted for a refund of the $5.00 fee.

On May 28, 2014, AR Resources,

Inc. received an official complaint from the Revdex.com.

On June 2, 2014, AR Resources,

Inc. was in the process of refunding [redacted] the $5.00 processing fee when a

notification from [redacted]’ bank was received stating the payment dated 05/02/2014

was not authorized and was denied by [redacted]’ bank. Therefore, AR Resources, Inc. has not

refunded any monies due to the fact payment was never actually received. The balance remains $279.00.

AR

Resources, Inc. intent is not to harass or annoy, but merely assisting

consumers to resolve our client’s accounts.

At this time, the account is considered open with our office.

Thank you for providing us the

chance to respond to this issue.

Should you have any further

questions or need additional information, please contact me at ###-###-####.

Sincerely,

Compliance Officer

Review: AR Recources has placed an incorrect invalid medical collection on my [redacted] credit report, after many disputes they have deleted account from [redacted] only to be reported again days later. I have no knowlwdge of this account and I have never been serviced by this provider. I have reported to AR resources via credit dispute that I have been a victim of identiti theft in the past and they have been unwilling to help clear this issue.Desired Settlement: I would like for AR Resources to contact [redacted] credit bureau and ask them to delete this inacurrate collection from my credit report.

Business

Response:

REF: [redacted]

Review: I contacted AR RESOURCES on 6/1/2014 to find out why I was being charged $300 for since my debt to [redacted] University was paid in full. I was told by the very rude representative on the phone that I should just pay the charge and not to worry what it was for. I can't imagine that this person thought that speaking to someone in that manner was a professional was of conducting business. I then asked to speak to a supervisor and was told that he was in fact a supervisor and that if I ever wanted this off my credit report I should just pay up. I can't believe this is how they conduct business, and I can't believe that this business is allowed to charge outrageous fees and hold a persons credit hostage without and recourse for the consumer.Desired Settlement: I want this removed from my credit report.

Business

Response:

June 10, 2014

Revdex.com

Of Metropolitan Washington DC

and Eastern PA

1880 JFK Boulevard, Suite 1330

Philadelphia PA 19103

REF: [redacted]: ID

[redacted]To Whom It May Concern:

AR Resources, Inc,

EIN#:[redacted] (an agency located in [redacted] PA) received an account from

our client, [redacted] University, on February 28, 2014, regarding services

provided by our client.

On March 1, 2014, AR

Resources, Inc. mailed a letter via USPS to the address provided to us by our

client stating that there was an outstanding issue on the account and to contact

our office to resolve the matter.

Between March 4, 2014 and

April 1, 2014, AR Resources, Inc. made numerous attempts to contact [redacted] via telephone without any return contact.

On May 28, 2014, AR Resources,

Inc. received communication from our client, [redacted] University, that they

received a payment in the amount of $880.00.

Our client stated they will forward the payment to AR Resources, Inc. in

order for the payment to be properly posted to **. [redacted]’ account.

On June 3, 2014, AR Resources,

Inc. received a telephone call from [redacted]. **. [redacted] inquired about the balance due on

the account. Our representative advised

**. [redacted] of the account balance once the account was placed in

collections. Our representative asked

**. [redacted] her intentions with the remaining balance. **. [redacted] stated she will not be paying the

remaining balance.

On June 9, 2014, AR Resources,

Inc. received the payment of $880.00 and posted the payment to **. [redacted]’

account leaving a remaining balance of $293.30.

AR

Resources, Inc. intent is not to harass or annoy, but merely assisting

consumers to resolve our client’s accounts.

**. [redacted] did not request to speak with a supervisor at any time during

the telephone call. At this time, the

account is considered open with our office.

Thank you for providing us the

chance to respond to this issue.

Should you have any further

questions or need additional information, please contact me at ###-###-####.

Sincerely,

Compliance Officer

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

I am not paying a balance when I have not been given a explanation of the charges. My original balance was in the amount of$880, and that was paid in full. I have yet to receive any explanation as to what the additional $293 is for. I am not giving AR resources any further personal information about myself, because I feel like they are only trying to gain another way for them to harass and try to collect additional money that they say is owed. I'm not comfortable with that at all. I paid my the full amount that was owed to the university, now I want an explanation as to what exactly the $293 is for. The University said that I had a past due bill of $880. What is the $293 for? I'm not paying additional money just because they say so, that's insane. How did they come up with me having to owe an extra $293.

Regards,

Business

Response:

June 30, 2014

Revdex.com

Of Metropolitan Washington DC

and Eastern PA

1880 JFK Boulevard, Suite 1330

Philadelphia PA 19103

REF: [redacted]: ID

To Whom It May Concern:

AR Resources, Inc,

EIN#:[redacted] (an agency located in [redacted] PA) received an account from

our client, [redacted] University, on February 28, 2014, regarding services

provided by our client.

The remaining balance of

$293.30 is collection fees added on by [redacted] University. [redacted] signed an agreement when

she registered for classes stating she would be responsible for any fees added

on to her original balance if the account was forwarded to collections. Our client, [redacted] University, is well aware

of the agreement and the collection fees added to the original balance.

At this time, AR Resources,

Inc. submitted a request to have the account removed from **. [redacted]’ credit

history. The outstanding balance is

still due to our client.

AR

Resources, Inc. intent is not to harass or annoy, but merely assisting

consumers to resolve our client’s accounts.

At this time, the account is considered open with our office.

Thank you for providing us the

chance to respond to this issue.

Should you have any further

questions or need additional information, please contact me at ###-###-####.

Sincerely,

Compliance Officer

Review: AR Resources has "relentlessly" called and harassed me for payment of services from [redacted]. A women named "[redacted]" - [redacted] would continuously call my home, never identifying who/what she was calling about. She would leave a message, calling you by your first name as if you knew who she was and a phone number but never informing you why she was calling. The main complaint "I had paid the bill in FULL weeks ago and was insured by [redacted] that they would close the account and call the collection agency (AR Resources). Approximately 2 weeks later, I received another call from [redacted] - [redacted] from AR Resources. I called [redacted] back and told her that I didn't know why she was calling or who she is and that she really needs to identify herself and the reason she is calling if she wants calls returned. She said that I owed money for services from [redacted] and asked for my information. I told her that I had paid the bill weeks ago and she said she wanted proof. I told her to call [redacted] directly. She said she can't. She then threatened me that my account was being reported all three Credit Bureau Agencies and hung up on me. I immediately called [redacted] and asked to speak to a Supervisor. I was transferred to [redacted] and had explained the situation. I told her how unprofessional and unethical their collection practices were. I also told her that I would be filing a complaint with the Revdex.com. I also told her that their contact at [redacted] ensured me that they would contact the credit/collections company AR Resources and they never did. I told her that I also tried calling the main number at AR Resources and the guy who answered asked me who I was and when I refused to tell him, he said he had my name, phone number & address and he called it out correctly. These people are scary, unprofessional and obviously trying to get more information in order to rob/steal from patients who have already paid for services. That is stealing and they have proven unethical collection practices! You need to report them and let everyone know not to use either company. They both made big mistakes and trying to rob people when they are working hard toward paying their bills is really unacceptable!Desired Settlement: For all the inconvenience, harassment, giving away my privacy information to these unprofessional unethical collection agency, I feel [redacted] should refund my money in full!!!!

Business

Response:

REF: [redacted]

Review: I have contacted the company below four times over the last twelve months in attempts to resolve and settle a debt collection issue. AR Resources has failed to respond to my requests to resolve this collections dispute. I have saved all correspondence regarding my attempts. Since I have exhausted all attempts to resolve this issue and AR Resources have not returned or replied to my emails I would like to file a complaint with the Revdex.com.

Below is the address and web site for AR Resources.

PO Box 1056

[redacted], PA 19422

Email - contact us via email

General Info : [email protected]

Sales : [email protected]

http://www.arresourcesinc.com/contactUs.aspDesired Settlement: Would like AR Resources to contact me me by e-mail or U.S. mail to resolve this dispute.

Business

Response:

July 29, 2014

Revdex.com

Of Metropolitan Washington DC

and [redacted] PA

1880 JFK Boulevard, Suite 1330

Philadelphia PA 19103

REF: [redacted]: ID

To Whom It May Concern:

AR Resources, Inc,

EIN#:[redacted] (an agency located in [redacted], PA) received an account from

our client, [redacted] University, on December 20, 2012, regarding services

provided by our client.

On December 20, 2012, AR

Resources, Inc. mailed a letter via USPS to the address provided to us by our

client stating that there was an outstanding issue on the account and to contact

our office to resolve the matter.

Between December 27, 2012 and

January 18, 2013, AR Resources, Inc. made attempts to contact [redacted] via

telephone without any return contact.

On January 22, 2013, AR

Resources, Inc. mailed a second letter via USPS to the address provided to us

by our client stating that there was an outstanding issue on the account and to

contact our office to resolve the matter.

Between January 25, 2013 and March

1, 2013, AR Resources, Inc. made numerous attempts to contact [redacted] via

telephone without any return contact.

On March 2, 2013, AR

Resources, Inc. received an email from [redacted] inquiring about the

account appearing on his credit history.

AR Resources, Inc. does not email consumers in order to remain in

compliance with existing industry regulations.

Between March 5, 2013 and April

25, 2013, AR Resources, Inc. made attempts to contact [redacted] via

telephone without any return contact.

On August 3, 2013 at 9:33PM,

AR Resources, Inc. received an email from [redacted] stating it was his

final notice to resolve the issue. [redacted] stated he attempted to close the account via email. He requested AR Resources, Inc. email him to

resolve the issue. [redacted] did not

mention the only means of contact is via email.

AR Resources, Inc. does not email consumers in order to remain in

compliance with existing industry regulations.

On August 3, 2013 at 10:45PM,

[redacted] emailed [redacted] University, our client, stating he has attempted

to resolve the matter. [redacted] stated

to our client that he followed proper procedure to withdrawal as a part-time

student.

On August 3, 2013 at 10:58PM,

[redacted] emailed [redacted] University, our client, again.

On August 5, 2013, AR

Resources, Inc. contacted [redacted] University, our client, to assist [redacted]

in rectifying the issue. [redacted]

University responded to our email stating [redacted] is due for the

outstanding balance. [redacted] registered

for the September 2010 to April 2011 session.

A payment from his employer was applied to his account on October 26,

2010 and his Federal Financial Aid was applied a week later. [redacted] University explained to [redacted]

that he officially withdrew in January 2011 and adjustments to remove two

courses and the charges for tuition and fees were adjusted as well. Furthermore, [redacted] University explained

with the adjustment of his registration being changed from 9 to 3 credits, he

was no longer eligible to receive Federal Financial Aid. By law, his loans were returned to the lender

by [redacted] University. [redacted] University

mailed a refund check in the amount of $4,526.50 to [redacted].

On August 5, 2013, AR

Resources, Inc. received validation from [redacted] University pertaining to [redacted]’s account.

On August 5, 2013, AR

Resources, Inc. mailed the account validation via USPS to [redacted].

On August 6, 2013, [redacted]

University, our client, emailed [redacted] explaining the outstanding balance

to him.

On August 12, 2013, AR

Resources, Inc. received correspondence from [redacted] via USPS stating it

was his final attempt to resolve the issue.

On September 24, 2013, AR

Resources, Inc. attempted to contact [redacted] via telephone without any

return contact.

On October 16, 2013, AR

Resources, Inc. received an email from [redacted] stating he was willing to

settle the outstanding balance for a payment of $500.00. [redacted] requested the $500.00 would

resolve the outstanding balance and remove the account from his credit history.

AR Resources, Inc. does not

email consumers in order to remain in compliance with existing industry

regulations.

On October 16, 2013, AR

Resources, Inc. contacted [redacted] University, our client, in reference to [redacted]’s email. [redacted] University did

not accept the settlement terms proposed by [redacted].

On March 6, 2014, AR

Resources, Inc. attempted to contact [redacted] via telephone without any

return contact.

On April 7, 2014, AR

Resources, Inc. received an email from [redacted] stating he wanted to

resolve the issue with [redacted] University.

On April 8, 2014, AR

Resources, Inc. attempted to contact [redacted] via telephone without any

return contact.

On April 11, 2014, AR

Resources, Inc. received a telephone call from [redacted] University, our client, stating

[redacted] was contacting their office to resolve the issue.

On April 11, 2014, AR

Resources, Inc. received a telephone call from [redacted] stated he did not want any

communication by telephone. He also

stated he did not remember cashing the refund check in the amount of $4,526.50. [redacted] stated he was trying to resolve

the issue. At this time, our

representative removed any telephone numbers on file for [redacted].

On July 21, 2014, AR

Resources, Inc. received an official complaint from the Revdex.com.

AR

Resources, Inc. intent is not to harass or annoy, but merely assisting

consumers to resolve our client’s accounts.

At this time, the account is

considered open with our office.

Thank you for providing us the

chance to respond to this issue.

Should you have any further

questions or need additional information, please contact me at ###-###-####.

Sincerely,Craig V[redacted]

Compliance Officer

Review: AR Resources Inc continually calls my cell phone. I receive calls multiple times during the week. When I contact the company, they state that they do not have any record of my number in their files; however, they continue to call. I have asked them multiple times to remove my number from the system and still continue to receive automated calls.Desired Settlement: Stop calling me

Business

Response:

May 1, 2014

Revdex.com

Of Metropolitan Washington DC

and Eastern PA

1880 JFK Boulevard, Suite 1330

Philadelphia PA 19103

REF: [redacted]: ID

To Whom It May Concern:

AR Resources, Inc.,

[redacted] (an agency located in [redacted], PA) does not have any record

of any outbound telephone calls placed to ###-###-####. AR Resources, Inc. received two inbound

telephone calls from ###-###-####. AR

Resources, Inc. is unable to locate any account in our system under the name

[redacted] with the address and phone number provided.

On April 23, 2014, AR

Resources, Inc. received an inbound telephone call from ###-###-####.

On April 25, 2014, AR

Resources, Inc. received an inbound telephone call from ###-###-####.

On April 29, 2014, AR Resources,

Inc. received an official complaint from the Revdex.com.

AR

Resources, Inc. intent is not to harass or annoy, but merely assisting

consumers to resolve our client’s accounts.

AR Resources, Inc. needs the telephone number called to properly address

[redacted]’s concern.

Thank you for providing us the

chance to respond to this issue.

Should you have any further

questions or need additional information, please contact me at ###-###-####.

Sincerely,

Compliance Officer

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: I have attached call logs that show the company contacted my cell phone on 3 dates in April regardless of what they claim as their records.

Regards,

Business

Response:

May 15, 2014

Revdex.com

Of Metropolitan Washington DC

and Eastern PA

1880 JFK Boulevard, Suite 1330

Philadelphia PA 19103

REF: [redacted]: ID

To Whom It May Concern:

AR Resources, Inc.,

EIN#:[redacted] (an agency located in [redacted], PA) does not have any record

of any outbound telephone calls placed to ###-###-####. AR Resources, Inc. received two inbound

telephone calls from ###-###-####. AR

Resources, Inc. is still unable to locate any direct calls to ###-###-####.

AR

Resources, Inc. has researched the issue even further based upon the

information [redacted] provided and continues to be unable to locate any

outbound telephone calls directly to ###-###-####. AR Resources, Inc. conducted a thorough

investigation with our telephone service provider. [redacted] stated another call was made

to ###-###-#### on May 7, 2014. AR

Resources, Inc. investigated our call records and cannot find a telephone call

directly to ###-###-#### on May 7, 2014.

After

conducting a thorough investigation and not finding any direct telephone calls

to ###-###-####, is there the chance another telephone number was called which

automatically forwards telephone calls to ###-###-####? If another telephone number was called which

automatically forwards calls to ###-###-####, then please provide the telephone

number so the telephone number can be removed from our system.

AR

Resources, Inc. wants to resolve this issue with **. [redacted].

Thank you for providing us the

chance to respond to this issue.

Should you have any further

questions or need additional information, please contact me at ###-###-####.

Sincerely,

Compliance Officer

Review: Last month, I contacted AR Resources in regards to the past due amount of $4,489.43 from [redacted]. I was advised that after 72 hours of paying my bill my account would be cleared with [redacted] and I would be able to obtain my transcripts. I was also advised that I would receive a paid in full letter within 7-10 days. I paid the balance over the phone and the amount cleared my bank account on 4/29/2014. On 5/07/2014, I ordered my transcripts from the website, transcripts on demand, My request was denied stating I have a financial hold on my account. I would not have ordered the transcripts if I knew that my account was not cleared. I called AR Resources and was advised to have [redacted] call them and they would tell them to the account was paid. When I called [redacted], I received a message that they can not clear the hold until they receive payment from AR Resources. I called AR Resources again on 5/08/2014 and was told that according to their contract they pay [redacted] on the 15th of the month. I was very upset because that was not what I was previously told. Today, I received notification from transcripsts on demand that my request was cancelled by the [redacted] because the financial hold was not resolved.Desired Settlement: I would like my account cleared with [redacted] and my transcripts released to me and my institution ASAP. I would also like the paid in full letter from AR Resources which was promised to me, but not yet received.

Business

Response:

June 2, 2014

Revdex.com

Of Metropolitan Washington DC

and Eastern PA

1880 JFK Boulevard, Suite 1330

Philadelphia PA 19103

REF: [redacted]:

ID [redacted]

To Whom It May Concern:

AR Resources, Inc,

EIN#:[redacted] (an agency located in [redacted], PA) received an account from

our client, [redacted], on February 4, 2009, regarding services

provided by our client.

On February 4, 2009, AR

Resources, Inc. mailed a letter via USPS to the address provided to us by our

client stating that there was an outstanding issue on the account and to contact

our office to resolve the matter.

Between February 9, 2009 and

January 26, 2012, AR Resources, Inc. made numerous attempts to contact **.

[redacted] via telephone without any return contact.

On April 10, 2014, AR

Resources, Inc. received a telephone call from **. [redacted] stated she wanted to

pay her account balance in full. **.

[redacted] stated she needed to pay in full to receive her transcripts from

[redacted]. She stated she would

borrow money from her 401K to pay the balance in full.

On April 24, 2014, AR

Resources, Inc. attempted to contact **. [redacted] via telephone without any

return contact.

On April 25, 2014, AR

Resources, Inc. attempted to contact **. [redacted] via telephone without any

return contact.

On April 28, 2014, AR

Resources, Inc. received a telephone call from **. [redacted] agreed to pay her

account balance in full via credit card.

Our representative advised **. [redacted] that our client, [redacted], would be notified of her payment in full on her account

balance. Our representative also advised

**. [redacted] that AR Resources, Inc. would mail a letter stating her account

has been paid in full within 72 hours.

On May 1, 2014, AR Resources,

Inc. mailed a letter via USPS to the address **. [redacted] provided our representative

on April 28, 2014.

On May 9, 2014, AR Resources,

Inc. received a telephone call from **. [redacted] stating that [redacted] is unaware of her payment.

Our Collection Manager advised **. [redacted] that information pertaining

to the payment on her account had been sent to [redacted] and a letter

stating the account was paid in full was mailed.

AR

Resources, Inc intent is not to harass or annoy, but merely assisting consumers

to resolve our client’s accounts. AR

Resources, Inc. forwards all payment information to our client, [redacted]. AR Resources, Inc. is not responsible for the

posting of the payments within our client’s office or the release of

transcripts. AR Resources, Inc. notified

[redacted] of **. [redacted]’ payment in full on her account. At this time, the account is considered closed

with our office.

Thank you for providing us the

chance to respond to this issue.

Should you have any further

questions or need additional information, please contact me at ###-###-####.

Sincerely,

Compliance Officer

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: I have not received the paid in full letter from AR Resources. Please have them mail me a copy of the original letter. Some of the information in their response is false. When I spoke to the billing representative in May. He told me that the payment would not be sent to [redacted] until 5/15/2014. At this point, I would settle for the paid in full letter.

Regards,

Business

Response:

June 5, 2014

Revdex.com

Of Metropolitan Washington DC

and Eastern PA

1880 JFK Boulevard, Suite 1330

Philadelphia PA 19103

REF: [redacted]:

ID [redacted]

To Whom It May Concern:

AR Resources, Inc,

EIN#:[redacted] (an agency located in [redacted], PA) received an account from

our client, [redacted], on February 4, 2009, regarding services

provided by our client.

On June 6, 2014, AR Resources,

Inc. mailed a paid in full letter via USPS to the address provided to us by **. [redacted].

AR

Resources, Inc intent is not to harass or annoy, but merely assisting consumers

to resolve our client’s accounts. At

this time, the account is considered closed with our office.

Thank you for providing us the

chance to respond to this issue.

Should you have any further

questions or need additional information, please contact me at ###-###-####.

Sincerely,

Compliance Officer

Review: AR resources employee '[redacted]' had been calling my parent's phone number for 8-10 months, for payment of a medical bill in July '13 ($200). I never gave the hospital, or any person/business within the last 10 years my parent's phone number, so I can only assume AR Resources found this number elsewhere, and violated my/my parent's privacy in the process. As soon as I learned [redacted] of AR Resources had been calling my parent's landline (6/2/14), I called back, explained to [redacted] that I was in midst of switching banks, and that I would pay bill as soon as I received new debit card in the mail. Bank promised card would arrive in 7 business days. For the next 8 days [redacted] called every other day, from a VOIP phone so as to disguise AR resources phone number of origin. I picked up each time, first time I expressed surprise that number was from another state entirely, [redacted] dismissed, quickly changed topic.

Today, 9 business days after bank promised, the debit card has not arrived. I just received a call from [redacted], explained situation, and that I would go to bank tomorrow to resolve this as quickly as is possible. [redacted] became very aggressive, suggesting 'Just give me your checking account number, let's take care of this', at which point conversation went from acceptable business communication to (attempted) intimidation.

[redacted] continued to (attempt) to intimidate me, telling me 'We've been chasing you for months, how about I just report this to the credit bureau'. He became increasingly agitated, as is common with someone attempting to intimidate unsuccessfully, when I asked for a recording of our call, as he yelled, earlier in the call, that call was being reported, this was an attempt to collect a debt, etc.

After letting him huff and puff for a minute, I then explained to him that I'd like a recording of the call, to use to report to consumer advocacy group. [redacted] was not thrilled about this, so told me that he will be reporting this $200 debt I learned about last week to the credit bureau, then he hung up on me.

I then did some research on AR Resources, called [redacted] back, and asked him to explain why there were so many Revdex.com complaints, lawsuits returned as [redacted] search results. [redacted], assuming I would call back to figure out a way to pay AR Resources in response to his acute intimidation skills, was not pleasantly surprised, re-iterated that he will be reporting this $200 debt I learned about last week to the credit bureau, then he hung up on me. Again.

I then called the hospital, left a voice mail for customer service to resolve this directly with them, which I will do tomorrow, early next week @latest.Desired Settlement: I do not want AR Resources to report this debt, which I learned about last week, to the credit bureau.

I will pay the hospital directly, and will instruct hospital to notify AR resources that the bill has been paid. I will not give any financial information to an organization with volume of Revdex.com complaints AR Resources has, or with number of lawsuits appearing in [redacted] search results between AR Resources and 3rd party consumers/businesses.

Business

Response:

June 20, 2014

Revdex.com

Of Metropolitan Washington DC

and Eastern PA

1880 JFK Boulevard, Suite 1330

Philadelphia PA 19103

REF: [redacted]: ID

To Whom It May Concern:

AR Resources, Inc,

EIN#:[redacted] (an agency located in [redacted], PA) received two accounts from

our client, [redacted] on August 22, 2013 and December 5, 2013, regarding

services provided by our client.

On August 22, 2013, AR

Resources, Inc. mailed a letter via USPS to the address provided to us by our

client stating that there was an outstanding issue on the accounts and to contact

our office to resolve the matter.

Between August 23, 2013 and

November 15, 2013, AR Resources, Inc. attempted to contact [redacted] via

telephone, at the telephone number provided to us by our client, without any

return contact.

On December 5, 2013, AR

Resources, Inc. received a second account from our client, [redacted], regarding services provided by our client for another date of service.

On December 5, 2013, AR

Resources, Inc. mailed a letter via USPS to the address provided to us by our

client stating that there was an outstanding issue on the accounts and to

contact our office to resolve the matter.

On December 6, 2013, AR Resources, Inc. performed a search for other possible

contact telephone numbers since contact was not established at the telephone

number provided by our client on the account received August 22, 2013.

Between January 24, 2014 and May

29, 2014, AR Resources, Inc. attempted to contact [redacted] via telephone

without any return contact.

On May 29, 2014, AR Resources,

Inc. received a telephone call from [redacted]’ mother explaining he did

not reside at the number we contacted and stated she will inform **. [redacted] of

our call.

Between June 2, 2014 and June

12, 2014, AR Resources, Inc. had telephone communications with [redacted]. **. [redacted] stated he did not reside at his

parents’ phone number and provided his contact telephone number. Our representative removed his parents’

telephone number from our system. **. [redacted] stated he was in the midst of

changing banks and waiting on a new debit card to arrive. Our representative contacted **. [redacted]

three times to attempt to follow-up on the situation.

AR

Resources, Inc. intent is not to harass or annoy, but merely assisting

consumers to resolve our client’s accounts.

Our representative has received disciplinary action and will receive ongoing

retraining. The accounts have not been reported to the major credit bureaus and

will not be reported to the major credit bureaus. At this time, the accounts are closed with

our office.

Thank you for providing us the

chance to respond to this issue.

Should you have any further

questions or need additional information, please contact me at ###-###-####.

Sincerely,

Compliance Officer

Review: I am currently going through treatment for breast cancer. I have a nurse navigator who is handling my billing and insurance issues. As of right now, my husband has paid all outstanding debts that have been sent and correctly billed through my insurance company, but I still keep getting phone calls saying we still owe money. We have paid all outstanding debts to the companies that billed us directly... no payments were made to collections per instructions from our nurse navigator. This company needs to get in touch with the people who hired them and find out that our debts are paid and stop harassing us,Desired Settlement: I wish for these people to contact those who hired them and find out from them if this has been settled. We settled all of out debts with the debtors and not the debt collection company per our nurse navigator's advice. I want them to stop contacting me.

Business

Response:

October 1, 2014

Revdex.com

Of Metropolitan Washington DC

and Eastern PA

1880 JFK Boulevard, Suite 1330

Philadelphia PA 19103

REF: [redacted]: ID

To Whom It May Concern:

AR Resources, Inc,

EIN#[redacted] (an agency located in [redacted] PA) received accounts from our

client, [redacted], on November 1, 2013 in the amount of

$154.00 and May 20, 2014 in the amount of $990.00, regarding services provided

by our client.

On November 1, 2013, AR

Resources, Inc. mailed a letter via USPS to the address provided to us by our

client stating that there was an outstanding issue on the account and to contact

our office to resolve the matter.

Between November 7, 2013 and

December 18, 2013, AR Resources, Inc. made attempts to contact [redacted]

via telephone without any return contact.

On May 20, 2014, AR Resources,

Inc. received another account from our client, [redacted]s,

in the amount of $990.00.

On May 20, 2014, AR Resources,

Inc. mailed a letter via USPS to the address provided to us by our client

stating that there was an outstanding issue on the account and to contact our

office to resolve the matter.

Between May 23, 2014 and July

9, 2014, AR Resources, Inc. made attempts to contact [redacted] via

telephone without any return contact.

On July 9, 2014, AR Resources,

Inc. received a telephone call from [redacted]. At that time, [redacted] stated she was

going through chemotherapy and gave permission to speak to her husband. [redacted] terminated the call.

Between July 17, 2014 and

August 14, 2014, AR Resources, Inc. attempted to contact **. or [redacted] via

telephone without any return contact.

On August 18, 2014, AR

Resources, Inc. received a check payment via USPS in the amount of

$154.00. The payment paid the account in

full which was placed in our office on November 1, 2013.

Between August 21, 2014 and

September 23, 2014, AR Resources, Inc. made attempts to contact **. or [redacted].

Reeves via telephone to follow-up on the remaining balance placed with our

office. AR Resources, Inc. did not

receive any return contact.

On September 23, 2014, AR

Resources, Inc. received an official complaint from the Revdex.com.

AR

Resources, Inc. intent is not to harass or annoy, but merely assisting

consumers to resolve our client’s accounts.

At this time, the account has been closed with our office and has not

been reported to any of the major credit bureaus.

Thank you for providing us the

chance to respond to this issue.

Should you have any further

questions or need additional information, please contact me at ###-###-####.

Sincerely,

Craig V[redacted]

Compliance Officer

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: An account was sent to this company in error it is supposed to be a work comp. This company has been notified and has failed to remove this from the credit report. I was told that Bc this is a work comp they are to drop it and the collection agency will not remove it. This has affected us severely as we are about to loose a deposit for a home and we are about to loose thousands of dollars Bc of it.Desired Settlement: Removal off my fiance credit report. Call for information

Business

Response:

April 14, 2014

Revdex.com

Of Metropolitan Washington DC

and Eastern PA

1880 JFK Boulevard, Suite 1330

Philadelphia PA 19103

REF: [redacted]: ID

To Whom It May Concern:

AR Resources, Inc,

EIN#:[redacted] (an agency located in [redacted], PA) received an account from

our client, [redacted], on December, 2006, regarding

services provided by our client.

On November 20, 2006, AR

Resources, Inc. mailed a letter via USPS to the address provided to us by our

client stating that there was an outstanding issue on the accounts and to contact

our office to resolve the matter.

On December 15, 2006, AR

Resources, Inc. attempted to contact [redacted] via telephone without any

return contact.

On December 21, 2006, AR

Resources, Inc. attempted to contact [redacted] via telephone without any

return contact.

On December 30, 2006, AR

Resources, Inc. attempted to contact [redacted] via telephone. Our representative was advised that **.

[redacted] moved out of Florida.

On January 8, 2007, AR

Resources, Inc. attempted to contact [redacted] via telephone without any

return contact.

On January 15, 2007, AR

Resources, Inc. attempted to contact [redacted] via telephone without any

return contact.

On April 14, 2014, AR Resources,

Inc. received an official complaint from the Revdex.com.

On April 14, 2014, AR

Resources, Inc. submitted a request to have the account removed from **.

[redacted]’s credit history.

AR

Resources, Inc. intent is not to harass or annoy, but merely assisting

consumers to resolve our client’s accounts.

At this time, the account is considered closed with our office.

Thank you for providing us the

chance to respond to this issue.

Should you have any further

questions or need additional information, please contact me at ###-###-####.

Sincerely,

Compliance Officer

Review: The bill was in dispute and my insurance paid their part on 10/18/13 (warrent#[redacted]). On the 23 [redacted] turned me over to this company for collection. When I tried to just pay my part after explaining the problem, they refused to take any payment, but that of full payment.Desired Settlement: I just want to pay my bill, without any reports going to credit reporting.

Business

Response:

November 7, 2013

Revdex.com

Of Metropolitan Washington DC

and Eastern PA

1880 JFK Boulevard, Suite 1330

Philadelphia PA 19103

REF: [redacted]

To Whom It May Concern:

AR Resources, Inc,

EIN#:[redacted] (an agency located in [redacted], PA) received an account from

our client, [redacted], on October 23, 2013, regarding services

provided by our client.

On October 23, 2013, AR

Resources, Inc. mailed a letter via USPS to the address provided to us by our

client stating that there was an outstanding issue on the account and to contact

our office to resolve the matter.

On October 24, 2013, AR

Resources, Inc. attempted to contact [redacted] via telephone without any

return contact.

On October 28, 2013, AR

Resources, Inc. attempted to contact [redacted] via telephone without any

return contact.

On October 30, 2013, AR

Resources, Inc. attempted to contact [redacted] via telephone without any

return contact.

On October 31, 2013, AR

Resources, Inc. received a telephone call from [redacted]. **. [redacted] stated her insurance company paid

their portion and the account balance should be less than $355.13. Our representative advised **. [redacted] the

insurance payment was not posted to the account. Our representative advised **. [redacted] to

contact her insurance company to obtain an Explanation of Benefits showing

payment was submitted to our client. Our

representative advised **. [redacted] of the balance we have on file. **. [redacted] terminated the call.

AR

Resources, Inc intent is not to harass or annoy, but merely assisting consumers

to resolve our client’s accounts. At

this time, the account is considered open with our office.

Thank you for providing us the

chance to respond to this issue.

Should you have any further

questions or need additional information, please contact me at ###-###-####.

Sincerely,

Compliance Officer

Review: Sept 16th - Pulled credit report, and saw reports from a company AR Resources. Noted there were multiple reports for the same amounts from the same companies. Some even had duplicate dates, exactly the same.

Called AR resources as soon as I saw them to inquire what they were what why were there duplicated bills reported to the credit agencies. I had never received a bill, call or inquiring from them before. So I was calling to clear this up and get the marks off my credit score.

I spoke with an entry level person and they looked into them and told me that it looks like they made a mistake and that there were duplicated billings, that were re billed on separate dates, hence the different dates. This also explained why the totals were exactly the same and billed to the exact same facility. She said she would clear this up and get it to her manager who was authorized to consolidate the bills and issue out a statement so I could pay it and get them removed from my credit report

I was put through to [redacted], she looked over my account and confirmed that yes these bills for the same amount to the same facility were duplicates and were a mistake and she would fix it and issue out a bills totaling $170 which would clear and close my account. After that amount was paid she said the negative remarks would be removed from all 3 credit agencies.

Sept 20th - (Tues Morning) - I decided to check in since I did not receive the bill. Called trying to get [redacted] to find out the status of the consolidation of the duplicate bills and to see if they mailed out the bill. I could not get through to a manager and the 1st tear girl said no nothing was merged and that all the bills were still separate. She discussed there were 6 bills with two totals $55 & $115. She told me that I was wrong and that [redacted] never said they were duplicates. She looked up my account and at that time all she saw was 3 bills for $115 to the same biller, and 2 bills for $55 to the same biller.

Sept 20th called back and finally got [redacted]. She said that yes, she confirmed over the phone they were duplicates and that the other person didn't know what they were talking about. She agreed to mail out a bill ASAP. She also told me the bills were indeed consolidated.

Sept 26 - I decided to check in since I did not receive the bill. After several attempts to get ahold of [redacted], I was put through to [redacted], her boss. He told me that yes the bills were duplicated and they have been consolidated to the amount of $170. And I should expect them to remove all negative reports from the credit agencies once the bill was paid in full. I agreed to pay the $170 in full to remove all marks from my credit report. I asked if I could send a letter to them and have them agree to the terms discussed over the phone so I have a record of it. [redacted] then said they cannot and will not receive any mail. [redacted] stated that I should trust them to hold true to what he said without proof that they would remove the negative remarks on my credit. But he was quite clear they cannot receive mail from me, it all must be don’t over the phone. I agreed to pay the bill totaling $170 once I received it, again for the sole intention of having all AR negative credit remarks removed from my history.

Oct 2nd, spoke to [redacted], asked if they consolidated the duplicate bills into the one payment for $170 and if they mailed them out. She said they did not, and that now they were separate bills again. Not only that she now stated that I have more bills in my account, that she overlooked for $15 & $45. So I asked for her to provide validation of what those bills were and how could they be mine if they were not in my file the past 4 weeks. She replied she will not provide proof of those bills unless I hand write a letter asking for it, even though I'm on the phone that’s not good enough. How could I mail out a letter to them when [redacted] her manager stated last week that they cannot receive mail from account holders? She did state that AR Resources did finally mail out the one bill for $170, and that I "should" have it any day now.

So far they have failed to correct the billing errors, and failed to provide itemized billing. Not given validation of the debts they are claiming I owe. And are giving different information about billing amounts and practices every time I call.Desired Settlement: I would like AR Resources, to remove all their credit collection reports to the 3 credit bureaus

Business

Response:

October 10, 2013

Revdex.com

Of Metropolitan Washington DC

and Eastern PA

1880 JFK Boulevard, Suite 1330

Philadelphia PA 19103

REF: [redacted]:

ID [redacted]

To Whom It May Concern:

AR Resources, Inc,

EIN#[redacted] (an agency located in [redacted], PA) received accounts from our

client, [redacted] of Florida, regarding services provided by

our client.

On August 24, 2011, AR

Resources, Inc. mailed a letter via USPS to the address provided to us by our

client stating that there were outstanding issues on two accounts and to contact

our office to resolve the matter. Two

accounts were placed with our office for $81.97 and $4.84 with a date of

service of April 6, 2011 for each account.

On August 26, 2011, AR Resources,

Inc. attempted to contact [redacted] via telephone without any return

contact.

On August 31, 2011, AR

Resources, Inc. attempted to contact [redacted] via telephone without any

return contact.

On September 7, 2011, AR

Resources, Inc. mailed a letter via USPS to the address provided to us by our

client stating that there was an outstanding issue on an account and to contact

our office to resolve the matter. The

account placed with our office in the amount of $115.12 with a date of service

of April 27, 2011.

On September 8, 2011, AR

Resources, Inc. attempted to contact [redacted] via telephone without any

return contact.

On December 21, 2011, AR

Resources, Inc. mailed a letter via USPS to the address provided to us by our

client stating that there were outstanding issues on three accounts and to

contact our office to resolve the matter.

Three accounts were placed with our office for $115.12, $115.12, and

$55.12 with a date of service of August 6, 2011, August 7, 2011, and August 8,

2011 on the accounts.

Between December 22, 2011 and January

3, 2012, AR Resources, Inc. made numerous attempts to contact [redacted]

via telephone without any return contact.

On August 29, 2012, AR

Resources, Inc. mailed a letter via USPS to the address provided to us by our

client stating that there were outstanding issues on two accounts and to

contact our office to resolve the matter.

Two accounts were placed with our office for $55.12 and $115.12 with dates

of service of April 16, 2012 and April 21, 2012.

On September 4, 2012, AR

Resources, Inc. attempted to contact [redacted] via telephone without any

return contact.

On September 18, 2013, AR

Resources, Inc. received a telephone call from [redacted]. **. [redacted] stated he never received any

correspondence from AR Resources, Inc. **.

[redacted] also stated he was disputing some of the accounts due to the fact he was

being charged twice for some balances due.

Also, he requested a letter be sent to him with a new balance of $170.27

for all of the accounts placed with AR Resources, Inc. and all of the accounts

be removed from his credit history.

On September 20, 2013, AR

Resources, Inc. received a telephone call from [redacted]. **. [redacted] stated the balance of all the

accounts was incorrect. Our

representative attempted to provide **. [redacted] with the account balances and

dates of service. **. [redacted] requested

to speak to a supervisor. [redacted]

terminated the call.

On September 20, 2013, AR

Resources, Inc. received a telephone call from [redacted]. **. [redacted] spoke with a supervisor. He stated that AR Resources, Inc. needed to

send him a letter verifying the accounts will be removed from his credit

history with 30-45 days. Our supervisor

explained we do not provide the type of letter **. [redacted] was requesting. **. [redacted] requested a copy of the bill. Our supervisor advised [redacted] that he

would need to send a written request for a copy of the charges.

On September 23, 2013, AR

Resources, Inc. received a telephone call from [redacted]. **. [redacted] again requested a letter from AR

Resources, Inc. stating we will remove the accounts from his credit history

prior to him making payment. Our manager

advised **. [redacted] that AR Resources, Inc. does not provide such letters. Our manager advised **. [redacted] the accounts

would be removed from is credit history after payment in full was received.

On October 2, 2013, AR Resources, Inc.

received a telephone call from [redacted].

**. [redacted] stated he had duplicate accounts on his credit report. Our supervisor explained the accounts are not

duplicates and have different dates of service.

**. [redacted] requested a copy of the charges. Our supervisor advised that he needed to send

a written request to receive a copy of the charges.

AR

Resources, Inc. intent is not to harass or annoy, but merely assisting

consumers to resolve our client’s accounts.

The accounts AR Resources, Inc. has on file for **. [redacted] are all separate

charges. At this time, the account is considered open with our office.

Thank you for providing us the

chance to respond to this issue.

Should you have any further

questions or need additional information, please contact me at ###-###-####.

Sincerely,

Compliance Officer

Review: On March 3, 2014 I received a collection notice for a bill from [redacted]. I had been making regular monthly payments to the billing service and was questioning why, with two recent payments NOT credited to my account it had been referred to collections. I immediately contacted AR Resources in writing....copy/paste of my letter below requesting that it be returned to the billing service with the payments credited and monthly payments continued. Yesterday I was advised that I was denied employment based on a collection account placed on my credit report by AR Resources. They failed to respond, as REQUIRED, to my dispute and placed it on my credit report. I am a 64 year old widow and job offers are scarce. To lose an opportunity to a collection company NOT following Federal law is unacceptable. Especially in this case where I have documentation of regular monthly payments on the account. Please help. March 3, 2014

AR Resources, Inc.

[redacted], PA [redacted]

Re: Account [redacted]

To Whom It May Concern:

I am writing regarding the above account. I am attaching a history of MONTHLY PAYMENTS made on this account and am distressed AND dismayed that it was turned over to a collection agency with the threat of a credit report posting.

After charity adjustment (I am an unemployed, uninsured widow on social security), I began making monthly payments as you can see on the attachment. The $5.00 December payment has NEVER been credited and I notified EMA of this (with a “we will look into it”). I was waiting for a corrected and updated statement in January that never arrived. I became concerned and started payments again in February as you can see from the second money order stub dated February 20th. I guess they believe in not crediting payments, not responding to requests for information and THEN referring the account to a collection agency?????????

I am truly troubled that payments have not been credited $15.00!!!!! and now you are demanding more than it owed. Please return this account to EMA and advise them to research, credit, update and notify me of their findings. I have contacted [redacted] and advised that BOTH MONEY ORDERS were cashed by EMA…..did someone have lunch at [redacted] on ME?????

I am disputing this issue and sincerely hope an account with a payment history does NOT appear on my credit report. I am old but not stupid.Desired Settlement: Return to billing service for monthly payments and immediate removal of the collection from my credit report.

Business

Response:

June 4, 2014

Revdex.com

Of Metropolitan Washington DC

and Eastern PA

1880 JFK Boulevard, Suite 1330

Philadelphia PA 19103

REF: [redacted]:

ID [redacted]

To Whom It May Concern:

AR Resources, Inc,

EIN#:[redacted] (an agency located in [redacted], PA) received an account from

our client, [redacted] of [redacted], on February 20, 2014, regarding

services provided by our client.

On February 20, 2014, AR

Resources, Inc. mailed a letter via USPS to the address provided to us by our

client stating that there was an outstanding issue on the accounts and to contact

our office to resolve the matter.

On February 27, 2014, AR

Resources, Inc. received notification from our client stating a $10.00 payment

was received in their office.

On March 13, 2014, AR

Resources, Inc. received incoming correspondence from [redacted]. The correspondence stated two

payments totaling $15.00 were not credited to her account. **. [redacted] provided proof of payment to our

client, [redacted] of [redacted].

On March 13, 2014, AR

Resources, Inc. contacted our client with the details **. [redacted] provided for

the payments sent to their office.

On March 31, 2014, AR

Resources, Inc. received confirmation from [redacted] of

[redacted] that the balance on file is correct.

On June 2, 2014, AR Resources,

Inc. received an email from **. [redacted] claiming the balance is still

incorrect.

On June 2, 2014, AR Resources,

Inc. contacted our client to confirm the account balance. Our client confirmed the balance on the

account is correct.

On June 2, 2014, AR Resources,

Inc. received an official complaint from the Revdex.com.

In June 4, 2014, AR Resources,

Inc. closed the account in our office and returned the account to [redacted] of [redacted]. Also,

a request has been submitted to the credit bureaus to remove the account from

**. [redacted]’s credit history.

AR

Resources, Inc. intent is not to harass or annoy, but merely assisting

consumers to resolve our client’s accounts.

The issue seems to be between **. [redacted] and [redacted] of [redacted]. At this time,

the account is considered closed with our office.

Thank you for providing us the

chance to respond to this issue.

Should you have any further

questions or need additional information, please contact me at ###-###-####.

Sincerely,

Compliance Officer

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: [redacted] returned my phone call to A R Resources on 4-12-13 around 8:46am.

The company withdrew a February 2013 on April 4, 2013. As a result my bank charged me with a $25.00 bank fee. I called A R Resources and spoke with [redacted] and he told me that the February payment came out in February and that my April payment and not come out yet. I told [redacted] I had information from the bank, He continued to ignore me and accused me of trying to avoid payments. When I asked for a supervisor He told me NO, and said he was a supervisor. I insisted that some one had to be above him. Then [redacted] said I could send him documentation. I said I no longer want to deal with you, I want someone over you.

[redacted] then connected me to [redacted] ( who upon request hesitantly stated he was a manager) who was even worse. He would not even listen, when I informed him of the documentation I had to verify the incorrect payment withdrawal. He accused me of trying to avoid paying my debt. I asked [redacted] to stop the payments from this company. He said the April payment was stopped.

I said No "I WANT ALL PAYMENTS STOPPED FROM THIS COMPANY PERMANANTLY". [redacted] said "NO". I said what do you mean no, are you telling me that you refuse to stop payments and you are going to keep debiting my account. [redacted] replied that he would now stop the withdrawals and rudely accused me of taking a round about way to stop paying my bill.

I do not trust this company. I have documents verifying my issue of the untimely payment withdrawal, and they would not verify my documentation. If I continue business with this company they potentially withdraw money at any unauthorized time and not pay the over draft fees.

I called back on 4-15-13 to speak with someone in a management position. she told me [redacted] was a someone in a higher position but that all she could be was note my account, she would not send him a message informing him I wanted to speak to him. This representative then connected me to [redacted] ( after I told her, he was part of my problem, and I did not want to speak with him), I hung up the phone . I called back, and spoke to some one else named [redacted]. I asked her for a name of someone in the company that could help me with a problem, she asked me if I was (My name) I said yes, and she began to tell me I haven't made a payment since December 2012. ( which is completely untrue.) I said to [redacted] so you are not going to help me, I just want to know who is in upper management. [redacted] began to berate me about my payments and completely over spoke me and told me about money that was due, and did not listen to a word I said. I hung up the phone.

I have been paying this company quite so time. I had no desire to stop paying my bill. However I can not deal with a company that will not even try to verify a mistake and expect me to continue paying them.Desired Settlement: I would Like an apology and The $25.00 bank fee paid by A R Resources. ( I would like that in a form of a check, I no longer trust them debiting my account)

I would like to deal with another debt agency. A

Business

Response:

April 22, 2013

Review: I haven't been notified about these bills. I looked on my credit report and that's how I found out about these bills. I have two bills, one is for the amount of $278 and another for $417. I don't like the fact that it's on my credit report. Medical bills are patients disclosed information by HIPAA and I believe this company should have notified me before they sent it to the credit bureaus. I want to pay this bill but I need this off my credit report. I called today and asked can they take it off my credit report and they told me that I have to pay first. That's crazy.Desired Settlement: I want these bills taken off my credit history please.

Business

Response:

July 3, 2014

Revdex.com

Of Metropolitan Washington DC

and Eastern PA

1880 JFK Boulevard, Suite 1330

Philadelphia PA 19103

REF: [redacted]

To Whom It May Concern:

AR Resources, Inc,

EIN#:[redacted] (an agency located in [redacted], PA) received two accounts from

our client, E[redacted], on May 14, 2008 and

January 7, 2009, regarding services provided by our client.

On May 15, 2008, AR Resources,

Inc. mailed a letter via USPS to the address provided to us by our client

stating that there was an outstanding issue on the accounts and to contact our office

to resolve the matter.

Between June 5, 2008 and June

30, 2008, AR Resources, Inc. attempted to contact [redacted] via telephone

without any return contact.On January 8, 2009, AR

Resources, Inc. mailed a letter via USPS to the address provided to us by our

client stating that there was an outstanding issue on the accounts and to

contact our office to resolve the matter.

Between January 22, 2009 and

February 16, 2009, AR Resources, Inc. attempted to contact [redacted] via

telephone without any return contact.

On June 25, 2014, AR Resources,

Inc. received an official complaint from the Revdex.com.

AR

Resources, Inc. intent is not to harass or annoy, but merely assisting

consumers to resolve our client’s accounts.

Our client, [redacted], requests their

accounts to be reported to the credit bureaus if the account remains

unresolved. AR Resources, Inc. must

receive payment before **. [redacted]’ credit history is updated. At this time, the account is considered open

with our office.

Thank you for providing us the

chance to respond to this issue.

Should you have any further

questions or need additional information, please contact me at ###-###-####.

Sincerely,

Compliance Officer

Review: While conducting a business matter. It was reported to me that ARR had an outstanding balance against me? Shocked and surprised I immediately contacted ARR. I did not reached anyone on the phone and was directed to leave a message. The business at hand is immediated nature.Desired Settlement: ARR has not contacted me. I definitely do not have a use for them. But I would like for them to straighten out this matter as soon as possible.

Business

Response:

April 14, 2014

Revdex.com

Of Metropolitan Washington DC

and Eastern PA

1880 JFK Boulevard, Suite 1330

Philadelphia PA 19103

REF: [redacted]: ID

To Whom It May Concern:

AR Resources, Inc,

EIN#[redacted] (an agency located in [redacted], PA) received an account from

our client, [redacted], on June 29, 2011, regarding services

provided by our client.

On June 29, 2011, AR

Resources, Inc. mailed a letter via USPS to the address provided to us by our

client stating that there was an outstanding issue on the accounts and to contact

our office to resolve the matter.

On July 6, 2011, AR Resources,

Inc. attempted to contact [redacted] via telephone without any return contact. The number AR Resources, Inc. attempted to

contact was ###-###-####.

On July 19, 2011, AR

Resources, Inc. attempted to contact [redacted] via telephone without any

return contact. The number AR Resources,

Inc. attempted to contact was ###-###-####.

On July 26, 2011, AR

Resources, Inc. attempted to contact [redacted] via telephone without any

return contact. The number AR Resources,

Inc. attempted to contact was ###-###-####.

On August 5, 2011, AR

Resources, Inc. attempted to contact [redacted] via telephone without any

return contact. The number AR Resources,

Inc. attempted to contact was ###-###-####.

On April 14, 2014, AR Resources,

Inc. received an official complaint from the Revdex.com.

On April 14, 2014, AR

Resources, Inc. submitted a request to have the account removed from [redacted]’s

credit history.

AR

Resources, Inc. intent is not to harass or annoy, but merely assisting

consumers to resolve our client’s accounts.

At this time, the account is considered closed with our office.

Thank you for providing us the

chance to respond to this issue.

Should you have any further

questions or need additional information, please contact me at ###-###-####.

Sincerely,

Compliance Officer

Review: This is the second complaint I have to submit regarding AR Resources. I have been shocked by the level of unprofessionalconduct this company representitives display to callers just trying to get an incorrect issue resolved. I was incorrectly billed for a $315 medical bill that was placed with collection thru their company and when I contacted them , their representative proceded to inform me that they did not care weather this was correct or not and that the only way for them resolve this would be by paying them $315. They would not verify the charges, they would not even contact the original medical provider to verify. I proceeded to inform them that I would not pay a bill that im not liable for and that I would place a complaint regarding their company with the Revdex.com. To which the gentleman by the name of [redacted] replied "mamm we dont care about complaints with the Revdex.com or credit bureaus just pay this and learn that in this world the little people will always lose againts big companies and thats a fact you just have to accept I have even learned that and thats why I dont care about my credit and im 33 yrs old.....and he rambled on" leaving me in awe of what I was hearing. So to wrap this up for the Medical facilities looking for billing collection offices to take care of your unresolved dept, run away from this company. These are the type of agencies that get you involved in big law suits. I will also report them to the FTC since im sure a lot of what I was told by them was breaking the law.Desired Settlement: Complete deletion of account from my equifax credit bureau and the other two credit bureaus in case they decide to report there as well. Presently only shows on equifax.

Business

Response:

March 11, 2013

Review: Collections for past due college tuition in the amount of $537 was received by the college ([redacted] College) from a third party (Veterans Administration) and removed from collections without my knowledge. I called the collections agency, and they still processed my payment with almost $200 in fees. I was told that this would be a black mark on my credit, and that I had no choice but to pay (even though the college had already received the funds and collections was no longer necessary). Now AR Resources is being unresponsive from the college to inquiries about a refund for the fees that were wrongly collected.Desired Settlement: A refund of the $139.25 in collections fees

Business

Response:

August 12, 2014

Revdex.com

Of Metropolitan Washington DC

and Eastern PA

1880 JFK Boulevard, Suite 1330

Philadelphia PA 19103

REF: [redacted]: ID

To Whom It May Concern:

AR Resources, Inc,

EIN#:[redacted] (an agency located in [redacted] PA) received an account from

our client, [redacted] Community College, on May 15, 2014, regarding

services provided by our client.

On May 16, 2014, AR Resources,

Inc. mailed a letter via USPS to the address provided to us by our client

stating that there was an outstanding issue on the accounts and to contact our office

to resolve the matter.

On May 19, 2014, AR Resources,

Inc. attempted to contact [redacted] via telephone without any return contact.

On June 2, 2014, AR Resources,

Inc. attempted to contact [redacted] via telephone without any return contact.

On June 9, 2014, AR Resources,

Inc. attempted to contact [redacted] via telephone without any return contact.

On June 12, 2014, AR

Resources, Inc. contacted [redacted] via telephone. [redacted] stated his tuition would be covered

under the G.I. Bill. Our representative

suggested [redacted] pay the outstanding balance to remove the account from

collections. [redacted] did refused and

stated he will speak to our client, [redacted] Community College. [redacted] stated he was working with Veteran

Affairs to resolve the issue of non-payment for his outstanding tuition

balance.

On June 13, 2014, AR

Resources, Inc. received communication from [redacted] Community College

to close the account in our office. The

account was closed in our office.

On June 17, 2014, AR

Resources, Inc. received a telephone call from [redacted] stated Veteran Affairs said he was

responsible for paying the outstanding tuition balance. At this time, [redacted] wanted to pay the

balance in full via credit card. Before

processing [redacted]’s credit card payment, AR Resources, Inc. contacted

[redacted] Community College in reference to payment by [redacted] Count Community College confirmed

AR Resources, Inc. could process [redacted]’s credit card payment for the

balance in full including any collection costs added to the account by our

client.

AR Resources, Inc. will refund

the payment of $676.25 received in our office.

AR Resources, Inc. was awaiting a response from our client in reference

to the manner in which the refund should be handled. The monies will be credited back to [redacted]’s

credit card.

AR

Resources, Inc. intent is not to harass or annoy, but merely assisting

consumers to resolve our client’s accounts.

At this time, the account is considered closed with our office and has

not been reported to any of the major credit bureaus.

Thank you for providing us the

chance to respond to this issue.

Should you have any further

questions or need additional information, please contact me at ###-###-####

Sincerely,

Craig V[redacted]

Compliance Officer

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I have the following collections listed on my credit report:

Last Reported Oct 27, 2014

Collection Agency AR RESOURCES

Original Creditor [redacted] Opened Date Apr 25, 2012

Closed Date --

Responsibility Individual

Balance $88

High Balance $88

Remarks Placed for collectionDesired Settlement: I will require proof of this debit and all supporting documentation. If proof cannot be generated I require this debt to be removed from all of my credit reports. The last four digits to my social security number are 9434.

Business

Response:

November 10, 2014

Revdex.com

Of Metropolitan Washington DC

and Eastern PA

1880 JFK Boulevard, Suite 1330

Philadelphia PA 19103

REF: [redacted]: ID

To Whom It May Concern:

AR Resources, Inc,

EIN#:[redacted] (an agency located in [redacted], PA) received an account from

our client, [redacted], on April 25, 2012, regarding services

provided by our client.

On April 25, 2012, AR

Resources, Inc. mailed a letter via USPS to the address provided to us by our

client stating that there was an outstanding issue on the account and to contact

our office to resolve the matter.

April 27, 2012, AR Resources,

Inc. attempted to contact [redacted] via telephone without any return

contact.

On November 10, 2014, AR

Resources, Inc. received an official complaint from the Revdex.com.

On November 10, 2014, AR

Resources, Inc. submitted a request to all three credit bureaus to have the

account removed from Mr. Petry’s credit history.

AR

Resources, Inc. intent is not to harass or annoy, but merely assisting

consumers to resolve our client’s accounts.

At this time, the account is considered closed with our office.

Thank you for providing us the

chance to respond to this issue.

Should you have any further

questions or need additional information, please contact me at ###-###-####.

Sincerely,

Craig V[redacted]

Compliance Officer

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,