Arbor Manor Assisted Living Community

Initial Business Response /* (1000, 5, 2016/12/05) */
I will have this refunded for you
Initial Consumer Rebuttal /* (2000, 8, 2016/12/06) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I'm not sure if your company has the intentions of screwing people out of money...

or not but going by the complaints on here, those must be your intentions. At this rate you will go out of business and legal action will be taken before long. Thank you for the refund and for wasting my time.

Initial Business Response /* (1000, 5, 2016/05/11) */
You were already advised via email we would still be sending your mirror
Initial Consumer Rebuttal /* (3000, 7, 2016/05/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Although I appreciate the full...

refund and the product being shipped to me for free, there is still no guarantee that I will be getting the item nor have I received the refund. And, with the track record of this company, it doesn't appear that either promise will be fulfilled. Plus, I believe other customers should have a fair warning as to what type of company they are dealing with before they spend such a great deal of money. So, I do not want to accept their response.
Final Consumer Response /* (4200, 11, 2016/05/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
At this stage, it isn't about the receipt of the product or a refund. It is about warning other customers about the business practices of this business. I don't trust that I will ever receive the product because of the way I have been treated by this company so I cannot accept that as a remedy or I would. I do want that item as I purchased it and have been waiting since December for it. However, because they have proven to be a company that does not fulfill their end of the bargain and cannot be trusted. So, their is no way to guarantee that I will receive this item. Their promises are valueless.
Final Business Response /* (4000, 9, 2016/05/13) */
I don't kniw what more we can do we are sending the product for free. If you do not except that. I will just make sure the refund was issued and not send the product

Initial Business Response /* (1000, 5, 2016/05/06) */
I spoke with you today via email/ Your order will be refunded

Hi [redacted],I will see to it that this departs in the next 2 weeks.  I apologize for the way you were treated.

Initial Business Response /* (1000, 5, 2017/05/11) */
We are terribly sorry for this inconvenience Sir. Your lamp will ship This next week as it is getting its finish applied this week. Our customer service rep quit without notice Tuesday morning so it is taking us a little more time to get all...

customer emails answered. we Want to make sure we are giving the most accurate information in our updates. We greatly appreciate your business and your patience. Your [redacted] lable has been created and your tracking number will be active next week when [redacted] picks it up from our facility and scans it. Your [redacted] tracking number is [redacted] Thank you for bringing this to my attention and I hope you have a good rest of the day.

Initial Business Response /* (1000, 9, 2017/06/08) */
We have had correspondence with the customer via email and have come to a resolution for the order

Initial Business Response /* (1000, 5, 2016/02/12) */
Refund has been issued and product shipped. I do apologize for your experience.We simply were not prepared for the order volume we received. We have hired several new people to assist in production so we can bring our times down.
Initial...

Consumer Rebuttal /* (2000, 7, 2016/02/17) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you for resolving the issues at hand. Next time I would not tell people when their order is supposed to ship several different times. If your behind make sure you tell them and don't tell them it will ship this time then this time then this time. Don't tell people things that are not true.

Initial Business Response /* (1000, 5, 2016/04/18) */
I will get this refunded for you. I apologize for the inconvenience
Initial Consumer Rebuttal /* (2000, 7, 2016/04/18) */
(The consumer indicated he/she ACCEPTED the response from the business.)
A full refund is acceptable.

Initial Business Response /* (1000, 5, 2016/04/07) */
I will get this refunded for you.
Initial Consumer Rebuttal /* (2000, 7, 2016/04/07) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I will expect the full amount that I paid to be refunded in a timely manner. I...

will re-open a complaint if I do not receive the refund in full.

We are currently in contact with the customer to determine resolution. Return or repair.

This customers order was shipped.  Shipping invoice is attached.

Initial Business Response /* (1000, 5, 2016/04/27) */
I have already spoke with you today via email. I did respond to you email
Initial Consumer Rebuttal /* (3000, 7, 2016/04/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am just waiting for delivery....


Final Consumer Response /* (2000, 11, 2016/04/28) */
(The consumer indicated he/she ACCEPTED the response from the business.)
This was a very long 42 days. Hopefully it comes in tact.
Final Business Response /* (4000, 9, 2016/04/28) */
The order was shipped yesterday as promised

We are currently in contact with the customer via email to determine his preferred resolution.

Initial Business Response /* (1000, 5, 2016/08/19) */
I will have this refunded for you. I apologize for the inconvenience
Initial Consumer Rebuttal /* (2000, 7, 2016/08/19) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Provided the refund is in full for the...

initial amount paid this will be accepted as fully resolved. Should the refund not occur by Friday 26AUG16, I will re-open the complaint and follow my previously mentioned course of action at that time. I appreciate the quick response from Rough Country Rustic Furniture regarding this issue and expect a quick resolution to my refund.