Arbor Manor Assisted Living Community

Initial Business Response /* (1000, 5, 2017/05/04) */
Im so sorry *** I will have this refunded for you

Initial Business Response /* (1000, 5, 2016/12/13) */
Your order will be refunded in full as you were told via email this morning
Initial Consumer Rebuttal /* (3000, 7, 2016/12/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not see this refund and
have heard promises from this company too many timesI do not trust them when they say "will be refunded"
Final Business Response /* (4000, 9, 2016/12/13) */
Refunds take around business days to process
Final Consumer Response /* (4200, 11, 2016/12/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is not resolved until the money is in my accountI suggest you resubmit this as 'resolved' when you expect it to actually be resolved

Initial Business Response /* (1000, 5, 2016/11/10) */
We are getting your order finished up as advised via email
Initial Consumer Rebuttal /* (3000, 12, 2016/12/14) */
I still have not received my table I ordered after they responded to this Revdex.com complaint on Nov Rough Country Rustic
Furniture again lied replying that the table would be completed in two weeks.It now has been working days and I have not heard from them or received my table I ordered Feb 13,
I would like my table delivered to us and reimbursed the shipping fees due to the amount of time they have been using my money and collecting interest for a table we have not received after many excuses and lies by them
Final Business Response /* (4000, 14, 2016/12/14) */
I will have this refunded for you
Final Consumer Response /* (4200, 16, 2016/12/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I want to know when we will be receiving the table we ordered and a refund on the shipping onlyYou have had more than enough time and every time we contact you you give a different date when it will be shipped.We ordered the table on Feb 13,
We still want the table

Initial Business Response /* (1000, 5, 2016/12/22) */
I apologize I just found your emails in the spam folder, I replied to you!
Initial Consumer Rebuttal /* (2000, 7, 2016/12/22) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They responded to my email & gave me a...

status update like I asked.

Initial Business Response /* (1000, 5, 2016/08/02) */
I will have this refunded for you

Initial Business Response /* (1000, 5, 2017/05/19) */
Customer was refunded in full on May 18th and offered her product free of charge to which she refused.

This is rather lengthy but we really want to try to create an understanding.  It may or may not change your feelings toward our company but it’s important to us that our customers understand what’s going on and how much you truly mean to us.  In short, we are simply a company that grew...

quickly and were under-prepared, and have experienced a few bad apples for employees/contractors that have caused huge delays, loss of production and a loss of revenue through refunds and compensation to those that decided to wait.  Our first real problem occurred fairly early in our business, as we introduced a product that caused our business to explode.  While we were still working from our basement.  We quickly began hiring/training employees, built a larger building and got production going, but this did cause a delay in production. We did recover from that and grew out of our newly built facility and moved to a 27000 square ft facility along with hiring over 20 people and went in half on our building with our new contractor who would be in charge of building our larger items.  It was difficult to adjust from a few customers a week to a few hundred but we did it and things went very smoothly for about 2 years.  Then we had an issue pop up with our customer service rep who's job was to not only answer our customers accurately and efficiently but to also get our larger orders into production.  With the way our timeline was set up, we had to manually put the larger orders into production for our build team, whereas the smaller items were exported electronically and mass scheduled.  You may or may not have been briefed on that issue.  But in short, she wasn't doing her job and we should have monitored the situation better.  She did just enough so that attention wasn't brought to her and collected her pay check.  Eventually we caught on and we did give her the opportunity to correct the problem.  We put new policies in place and did our best to go back through emails and get our customers taken care of and orders into production.  And instead of implementing the new policies for customer service, she felt it easier to try to delete emails and [redacted] messages regarding poor customer service so we wouldn't see them.  We then cut her pay in half and she decided the next day would be her last, but not before emailing over MANY of my customers informing them that their order would ship in "Late May or Early June"  without ever following through with the production schedule, wiped her computer and got her last check.  It took about a day to realize what had happened and then we went into damage control.  Emailing hundreds of customers offering compensation or a refund along with an ACTUAL production date, which we absolutely had every intention of sticking to.  We tripled production, hired more employees and made sure our contractor was on board with the increase in production.  He said it would be no problem.   We stayed on track for almost 3 months with the new production schedule and then our contractor decided on his own that he would cut our new weekly production schedule in half.  This quickly derailed our plans to stay on track.  In a mere 2 weeks we were one month behind our new schedule.  Knowing we couldn't afford another problem, we decided it best to let him go.  Along with him, he took his employees despite our offering them positions.  But that's not all.  He was rather upset because he made very good money with us.  The day he was fired, he came into the shop and emptied half of our building, taking his tools and stealing many of ours.  He and his crew also vandalized the property, destroyed furniture that was on the floor and left threatening notes behind. The following day we had over $4000 in stencils stolen as well as all of our non-competes that his employees signed.  We asked that the unfinished product and supplies he had in his subcontractors shop be returned as well as all of the unused lumber.  He refused.  Keeping over $170,000 worth of product and thousands of dollars worth of material that we paid for.  We of course filed a police report. Then came the cutting of services.  He cut our internet and phone service(resulting in a huge backlog of emails as it took 5 days to get back on), trash service, as well as gas and water. (These services were his responsibility as part owner of the building) I have hours of recording of him admitting to everything above, also in police possession.  All of this of course, caused yet another delay as we had to scramble to find new contractors and employees to fill the lost positions and clean up the mess.  As well as replacing and repairing things that were damaged or stolen.  He then started his own business using my materials, and unfinished product.  Something he admitted to have been planning since October of last year.   We are not a scam or a fraud.  We are not terrible people.  We are simply trying to recover.  We could have and should have been better, we made mistakes.  We are not perfect.  We have served over 100,000 people successfully over the past few years and hope to continue serving customers for years to come. We are doing and will continue doing everything we can to get our reputation back if at all possible.  We want to get our valued customers their products.  I can assure you that we absolutely intend of fulfilling every order and our customers are very important to us. We want every single person to get their product if they are willing to stick with us.  But we are understanding of those that are fed up. We are fulfilling hundreds of orders daily and fully intend to fulfill yours, we just ask that you give us a bit more time. I can have this shipped within 2 weeks.  If that’s not something you are interested in, we understand. And will resolve your complaint as you see fit.

Concealed weapons mirror cost 270 paid for 8/17/2017 was messaged delivery date would be between dec17 - 27 2017 but have not recieved product. Email a few time even with different email and no response. Last message was today 7 feb 2018 asking for refund and no response. Phone number is not a...

working number, searched internet for new number and all numbers I have found are not working numbers.

Initial Business Response /* (1000, 5, 2016/11/14) */
This order has been refunded

Hello,This is the information on a complaint that I filed but haven't heard anything from you.  I wanted to update my complaint, they finally delivered the product but it's mounting holes were drilled incorrectly so we couldn't hang the product.  They fixed the problem and sent us a...

replacement immediately.  I would like to withdraw my complaint if possible.Thank you.[redacted] [redacted] [redacted]

The customer requested a refund less than 24 hours ago.  We are processing the refund now.

Initial Business Response /* (1000, 5, 2016/01/25) */
Customer WAS responded to and was compensated for the wait time via refunded shipping cost.. However we were still within our time line stated in the policy section. I can provide the policy as well as the emails that were in fact responded to,...

and promptly. Customers orders were also shipped today. 1/25/2015 as discussed with the customer in said emails. This is a complaint/case is unreasonable.

Initial Business Response /* (1000, 5, 2017/02/06) */
I will make sure the refund is processed.
Initial Consumer Rebuttal /* (2000, 7, 2017/02/08) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept the company's response because they are agreeing to issue the...

refund that I have been trying to get since January 2017.
Final Business Response /* (4000, 15, 2017/02/23) */
We refunded 15% to the card you paid with. We will send the email conformation again.
Final Consumer Response /* (2000, 17, 2017/02/24) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I've never received an email but I did receive my refund. Thank you

Initial Business Response /* (1000, 5, 2016/06/30) */
I apologize for the inconvenience. I will get this refunded for you

Initial Business Response /* (1000, 5, 2016/05/09) */
Your order will be shipped asap
Initial Consumer Rebuttal /* (2000, 7, 2016/05/12) */
(The consumer indicated he/she ACCEPTED the response from the business.)
All I wanted was my item shipped, yet regardless of months of back and forth...

they still haven't. This is still all that I want.

Initial Business Response /* (1000, 5, 2016/02/19) */
Will refund and ship Monday. Apologies for the extended wait time

I accept the companies response and would like the furniture picked up however we need new packing material sent when they come to...

pick up the furniture. As far as the pick up date it doesn't really matter, the first week in August would work just fine. If you need copies of the emails I sent about the link not working just let me know.

Initial Business Response /* (1000, 5, 2016/04/22) */
Hi [redacted], I apologize I will have your order shipped by April 29th. Thank you and have a great weekend
Initial Consumer Rebuttal /* (3000, 7, 2016/04/22) */
(The consumer indicated he/she DID NOT accept the response from the...

business.)
Until I get my products in perfect working order, your words mean nothing. Also, if they both don't ship by the 29th I'll be filing a complaint with the Missouri attorney general.
Final Consumer Response /* (4200, 16, 2016/05/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I'll believe it when I see it.
Final Business Response /* (4000, 13, 2016/05/02) */
We are shipping this order 5-6-16

Initial Business Response /* (1000, 5, 2016/09/22) */
Your money will be refunded as requested. Also if you check your order confirmation you will see that completion on mirror units is 10-12 weeks or up to 70 business days. This is also in our policy section. I'm sorry you didn't wish to wait any...

longer but your money was not stolen. You paid money in exchange for a product which you chose to cancel prior to shipment. .
Initial Consumer Rebuttal /* (3000, 8, 2016/09/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
In reviewing other Revdex.com complaints on this company, the return of funds were also a problem. In addition, there is a refusal by the company to talk on the phone on any update and a fake [redacted] shipping number to delay my action. I did contact the local police department where the company is located and was told he had received similar complaints and know the company was over booked with business. Unfortunately, the company should have called me and explain any delays or updates instead of one sentence email response. As a retired law enforcement officer this is unacceptable business practice coupled with the numerous Revdex.com complaints. I still have not received a credit on my [redacted]
Final Business Response /* (4000, 10, 2016/09/27) */
Refunds take around 7 business days to process

Initial Business Response /* (1000, 5, 2015/11/24) */
A refund has been issued to the customer via [redacted] We did miss our deadline, but it is stated clearly in our policies section that all completion times are estimated, as we are a small family owned and operated business and not a large scale...

manufacturer. All of our products are handmade to order. This item was a custom order which can take longer than our standard items. Unfortunately, I cannot ship the item within the week as it is a holiday week. We would love to still send the customer her coffee table, free of charge,for the inconvenience, if she is interested.
Initial Consumer Rebuttal /* (2000, 9, 2015/11/27) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The company has chosen to provide a full refund for the item they had failed to send to me in the time agreed upon.