Arbor Manor Assisted Living Community

Initial Business Response /* (1000, 5, 2016/03/15) */
This order has been put on the truck and is shipping today. I apologize for the extended wait time

Initial Business Response /* (1000, 9, 2016/03/04) */
Hi [redacted], I apologize for the extended wait time! I will get your order refunded asap
Initial Consumer Rebuttal /* (2000, 11, 2016/03/04) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I'll accept the refund...

but it shouldn't have taken me to have to go to the Revdex.com in order to receive it. The customer needs to be notified of an extension and keep being notified. Sad that I won't receive this product because I was really looking forward to owning it. Wouldn't purchase from this company because it takes them way too long to provide their product.

Initial Business Response /* (1000, 5, 2016/04/08) */
Hi [redacted], I apologize for the extended wait time. I can issue a full refund or ship your order next week. Whichever you would prefer
Initial Consumer Rebuttal /* (2000, 7, 2016/04/11) */
(The consumer indicated he/she ACCEPTED the response...

from the business.)
I would please like a refund of 328.00 dollars that I paid for the coffee table.

Initial Business Response /* (1000, 5, 2016/09/14) */
Once again, I have told you we can have your order shipped in November. If you do not wish to wait until then a refund is the only option.
Initial Consumer Rebuttal /* (3000, 7, 2016/09/14) */
(The consumer indicated he/she DID NOT accept...

the response from the business.)
If the order ships by November 1 I will accept any later will subject this order to delays from holiday shipping volume. The manufacturer had initially indicated a later ship date of December or January. Want a commitment that the order will ship by 11/1. A refund is not acceptable as we have remodeled our bedroom based on this bedroom set. Originally the finish date was late June to mid July
Final Business Response /* (4000, 9, 2016/09/14) */
We are going to ship your order by October 20th

Initial Business Response /* (1000, 5, 2017/05/22) */
We will need an order confirmation number to respond as I have no order information for a [redacted]
Initial Consumer Rebuttal /* (3000, 8, 2017/05/23) */
Order number [redacted]
Final Business Response /* (4000, 10, 2017/05/23) */
I...

have your order down to ship the week of June 5th. I believe we had some email correspondence also regarding compensation for the delayed shipment?
Final Consumer Response /* (2000, 12, 2017/05/25) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I except the proposed resolution, but I expect an email with a tracking number on June 5th. Thank you

Initial Business Response /* (1000, 5, 2017/03/31) */
You were never told you would be charged a 10% fee. I will have this canceled and refunded for you.

Initial Business Response /* (1000, 5, 2016/04/05) */
I apologize for the inconvenience I will get this refunded
Initial Consumer Rebuttal /* (2000, 7, 2016/04/05) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Appreciate the honesty. Still awaiting a refund...

through PayPal

Initial Business Response /* (1000, 5, 2016/03/18) */
Hi [redacted], Your order will be shipping 5-7 business days. Like I told you earlier via email.
Initial Consumer Rebuttal /* (2000, 7, 2016/03/21) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I just don't think...

it should've taken me to complain before I received my product. If you order something you should receive it in a timely fashion.

Initial Business Response /* (1000, 5, 2017/04/28) */
The full refund has been processed. I apologize for the inconvenience.

Initial Business Response /* (1000, 5, 2017/01/27) */
Refunds take around 10 business days to process. Your order has been canceled
Initial Consumer Rebuttal /* (3000, 7, 2017/01/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have been in contact via...

email with this business several times and this is the first I have heard about refunds taking up to 10 days to process. And since I canceled the order on January 21st then it should have already been in "process". It has already been 5 business days. I will give them another 5 business days to return my money or I will seek legal action.
Final Business Response /* (4000, 12, 2017/02/09) */
This order has been refunded

Initial Business Response /* (1000, 5, 2017/07/10) */
Customer was refunded in full on 7/10/17
Initial Consumer Rebuttal /* (2000, 8, 2017/07/12) */
Company finally refunded me after me threatening to take legal action.

Initial Business Response /* (1000, 5, 2017/05/19) */
We have spoken with the customer and resolve the issue via email
Initial Consumer Rebuttal /* (3000, 12, 2017/05/30) */
We are still awaiting a refund check do not close case until we confirm this will be mailed.
Final Consumer Response...

/* (4200, 20, 2017/06/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They have not sent over the refund confirmation and I will not have this case closed until refund has been received from the company. This process of receiving a refund and going back/forth with supposed check being mailed is ridiculous. I have remained patient, while my won had no bed and was sleeping on the floor. In order to retain customers all emails should have been reviewed weekly by the owners. I am very upset over the lack of communication and now the extended wait ro receive a refund.
Final Business Response /* (4000, 22, 2017/06/05) */
I sent the confirmation of the refund to the card twice. It can take up to 7 business days for the refund to appear on the account depending on the customers bank.

Initial Business Response /* (1000, 5, 2017/02/23) */
It was to my understanding that this was handled via email yesterday.

Initial Business Response /* (1000, 5, 2016/01/26) */
Customer did receive incorrect item
Was told the correct item would ship and it did
Was delivered 1/26 via fedex
Initial Consumer Rebuttal /* (3000, 7, 2016/01/27) */
[redacted]Document Attached[redacted]
Today I received a packaged from rough...

country rustic furniture. I was excited but very disappointed that I had never been given notice that the replacement/correct item was shipped. I had stressed the importance of tracking information but wasn't going to complain because I thought this mess was over BUT upon opening the package the item inside is still NOT the item ordered. I am attaching the original invoice and pictures of the item received. It is clearly not the agreed upon product and am asking that at the minimum a refund for the difference between my custom flag price and their basic flag price be given. I am highly upset that this is still not correct, that I trusted this company, and that I have now spent a large quantity of time trying to get what was agreed upon ( nothing more or nothing less. Just the product we agreed upon!)

Initial Business Response /* (1000, 5, 2017/02/20) */
Your mirror was shipped with FedEx last week. The Tracking number is XXXXXXXXXXXX
Initial Consumer Rebuttal /* (3000, 7, 2017/02/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The mirror arrived...

damaged/not completed and completely unusable. I've taken pictures of said damages/pieces not attached to the mirror and will make sure other potential buyers are aware of what kind of product they would be getting.
Final Business Response /* (4000, 19, 2017/03/03) */
I will have this refunded. I apologize for any inconvenience
Final Consumer Response /* (2000, 21, 2017/03/11) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2016/01/26) */
Customer issued full refund via paypal
Filed after shipment was confirmed
Initial Consumer Rebuttal /* (3000, 7, 2016/01/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I filed the complaint after 14...

months of poor communicated with Rough Country Furniture, I had received a partial refund in Nov of 2015 and was told my order was ready and would be shipped in Dec 2015. the complaint was filed on 1/19/16. I received a shipping email on 1/21/16. I contacted the shipping company on 1/21 and they replied
"Your Shipment has been dispatched and is scheduled with the carrier but has yet to be picked up. Please feel free to contact the seller for further information." I did received the remaining refund on 1/26/16 via paypal. No further communication has been received from Rough Country Furniture. I was told via email from the company I would recieve my order yet no communication on when it will be shipped.
Final Business Response /* (4000, 9, 2016/02/02) */
Customer was communicated with via email.

Initial Business Response /* (1000, 5, 2017/03/27) */
I apologize for any inconvenience the frame will ship this week.
Initial Consumer Rebuttal /* (3000, 7, 2017/03/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
It is now Thursday 3/30, and I have...

still not heard anything about shipment. I understand that it takes time to create what I ordered, and these have been very popular, but it would be nice to have something sent saying "Hey we are backed up right now." Or something along those lines. I have sent a lot of business to this company via friends on Facebook, and here at home. I just want what a paid $132.00 for please!
Final Business Response /* (4000, 9, 2017/03/31) */
This item is on the truck to ship today.
Final Consumer Response /* (2000, 11, 2017/04/04) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I received a confirmation on delivery. I know you can be busy because of the time of year and all. It's just frustrating to wait as long as I have and not much communication! Thank you, and I look forward to having my wall piece tomorrow!

Initial Business Response /* (1000, 5, 2016/03/29) */
Hi [redacted], I will make sure your shelf is shipped next week
Initial Consumer Rebuttal /* (3000, 7, 2016/03/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Still don't believe that item will be shipped...

at all. Reason being, received email from them stating item will be shipped today 3-30-16. Then get response on Revdex.com complaint form, " Item will be shipped next week." Which is it? Will my item be shipped today X-XX-XX or next week. So far trust factor is still zero!
Final Business Response /* (4000, 9, 2016/03/31) */
I can assure you that you will get your shelf. your FedEx tracking number is XXXXXXXXXXXX
Final Consumer Response /* (4200, 11, 2016/04/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Tracking number givin, shows only shipping label has been created, shows nothing of package being received by carrier. What say you know?

Initial Business Response /* (1000, 5, 2017/01/30) */
Hi [redacted], We are waiting on the Mat for the "HOME" frame. We expect that on Wednesday. So your order will ship this week
Initial Consumer Rebuttal /* (3000, 7, 2017/02/06) */
(The consumer indicated he/she DID NOT accept the response from...

the business.)
This is the same response I have received for several months. And once again, it was not shipped.
Final Business Response /* (4000, 9, 2017/02/08) */
This order has been shipped.
Final Consumer Response /* (2000, 11, 2017/02/09) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2016/12/08) */
Your order will be complete and shipping this month